U.S. and international operations Steve Thompson, Chief Operating Officer
Our team is coming together to innovate new products and creative ideas for serving and supporting our partners in the field. Three standouts are Core Ministry Impact (CMI) Dashboards, Integrated Support and YL Connect Camp.
» Number of women on staff (area director and above) » Number of people of color on staff » Camp numbers » Volunteers Anneke Brown, regional director in the Capital Region, shared this about the CMI Dashboard: “It has been so helpful to learn about new tools like the area dashboard to get resources from CMI that will help our area directors. After discovering the area report one said they would love to show this to their committee and team leaders.”
CMI Dashboards
Integrated Support
The Operations teams around the world are working hard to support ministry in new ways as our mission grows. As we do this, we remember and are thankful for the vision of our ministry, which has not changed since 1941: introducing adolescents to Jesus Christ and helping them grow in their faith.
U.S. Operations
• With the new YL Connect functionality, we now have the capability to help area ministries have a better idea of their impact in their local communities. The CMI dashboards are embedded in YL Connect and give area directors, and all levels of field leadership, visibility into exactly how we’re progressing toward our Forward goals, specifically around Together and Growth. The seven key metrics included in the dashboard are: » Kids known by name » Number of kids in club weekly » Number of kids in Campaigners weekly » Funding
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Spring Board Report 2020
As we continue to implement and release program functionality around YL Connect, we realize we need to facilitate better support for our staff. Therefore, we’re creating a new department by assembling staff from various departments in Mission Services already supporting individual functionality for YL Connect products. Our goal is to focus and facilitate support by creating a new team, co-located and trained to support all aspects of YL Connect (reports, events, websites and camping). This team is utilizing Salesforce service cloud as their primary technological
