Youngevity Global Business Guide

GLOBAL BUSINESS GUIDE Updated: November, 2019

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Welcome Youngevity’s global markets have endless opportunities for you to grow your business. If you’re interested in growing your business globally, this guide is a starting point and will give you an overview into each country’s operations.

If you have any questions about our global markets or contacts in countries we don’t currently have a presence, please email internationalsupport@youngevity.com with your proposal and the team will review the country’s ability to ship product without restrictions and the company’s ability to pay commission.

Population: 25 Million Language: English

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Australia OPERATIONS MANAGER: Joanne Sorenson DSA MEMBER: Pending CURRENCY: Aud CUSTOMER SERVICE PHONE: 1 800 756 467

OFFICE ADDRESS: 5C Airborne Rd. Rosedale Auckland, 0632, New Zealand OFFICE HOURS: Monday - Friday 9:00am - 5:00pm

TOP SELLING PRODUCTS:

Selenium

Super Strength Concentrate (250ml/500ml)

Healthy Start Pak 2.0

Plant Derived Minerals

BTT 2.0 Citrus Peach Fusion

DIGITAL: Business Center Website: https://youngevity.com/au_en Youngevity App

ORDER PLACEMENTS: Youngevity.com Back Office Walk In Call In

ENROLLING A CUSTOMER: youngevity.com/au_en Back Office Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Youngevity.com Back Office Call In

DISTRIBUTOR SIGN-UP FEE: AU$20, as of September 2019 (excluding GST)

PAYMENTS ACCEPTED: Cash Credit Card Bank Transfer Check Eftpos Credit on the account

COMMISSION PAYMENT: Check Paycard Direct Credit

PRODUCTS SHIP FROM: New Zealand

DUTIES & TAXES: 10% GST, excluding food. Taxes included in pricing.

SHIPPING RATES: Based on weight

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

NFR SHIPPING: Yes youngevity.com

Population: 37 Million Language: English, French Canadian

Canada CONTACT PERSON: Customer Service (US)

OFFICE ADDRESS: Serviced from the USA 2400 Boswell Rd, Chula Vista CA 91914

DSA MEMBER: No CURRENCY: USD

OFFICE HOURS: Monday - Friday 8:00am - 5:00pm PST

CUSTOMER SERVICE PHONE: 1 800 982 3189

TOP SELLING PRODUCTS:

BTT 2.0 Canister

Selenium

BTT 2.0 Tablets

Plant Derived Minerals

EFA Plus

DIGITAL: Business Center Website: https://youngevity.com/ca_en Youngevity App

ORDER PLACEMENTS: Youngevity.com Back Office Call In

ENROLLING A CUSTOMER: Youngevity.com Back Office Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Youngevity.com Back Office Call In

DISTRIBUTOR SIGN-UP FEE: US$30, as of September 2019

PAYMENTS ACCEPTED: Credit Card Check Credit on the account

COMMISSION PAYMENT: Check Paycard

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

PRODUCTS SHIP FROM: United States

NFR SHIPPING: Yes

SHIPPING RATES: 6.50 or 8% of subtotal, or whichever is greater.

DUTIES & TAXES: Taxes included in pricing.

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Population: 50 Million Language: Spanish

Colombia COUNTRY MANAGER: Angela Sierra

OFFICE ADDRESS: Avenida Carrera 19 #103-67 Bogota D.C. 110111

DSA MEMBER: No CURRENCY: COP

OFFICE HOURS: Monday - Friday 9:00am - 7:00pm Saturday 9:00am - 1:00pm

CUSTOMER SERVICE PHONE: 01 800 011 8522

TOP SELLING PRODUCTS:

Gochi

ZRadical

Ultimate Selenium

Art Flex

Sweet EZE

DIGITAL: Business Center (limited translation) Website: http://youngevitycolombia.com/ X Youngevity App

ORDER PLACEMENTS: Back Office (visa only) Walk In Call In

ENROLLING A CUSTOMER: Back Office (visa only) Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office (visa only) Walk In Call In

DISTRIBUTOR SIGN-UP FEE: CP$71.250,00, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card (walk in only) Credit on the account

COMMISSION PAYMENT: Paycard

PRODUCTS SHIP FROM: Colombia

DUTIES & TAXES: Taxes included in pricing.

DOCUMENTS NEEDED: Cedula

AUTOSHIP: No

SHIPPING RATES: Based on weight NFR SHIPPING: No youngevity.com

Population: 7 Million Language: Cantonese, Traditional Chinese, English

Hong Kong COUNTRY MANAGER: Tammy Mak DSA MEMBER: No CURRENCY: HKD CUSTOMER SERVICE

OFFICE ADDRESS: Room 802, 8/F Laws Commercial Plaza 788 Cheung Sha Wan Road Lai Chi Kok, Kowloon Hong Kong OFFICE HOURS: Monday - Friday 10:30am - 7:00pm

PHONE: 852 2111 5500 FAX: 852 2111 5533

TOP SELLING PRODUCTS:

I26 Egg Powder

Flex

Banana Chew

SanoVita

i26 CEO Mega Pak

DIGITAL: Business Center (limited translations) X Website X Youngevity App

ORDER PLACEMENTS: Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: HK$200, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card Bank Wire

COMMISSION PAYMENT: Check Paycard

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

PRODUCTS SHIP FROM: Hong Kong

DUTIES & TAXES: Taxes included in pricing.

SHIPPING RATES: None NFR SHIPPING: No youngevity.com

Population: 270 Million Language: Bahasa Indonesia, English, Simplified Chinese

Indonesia COUNTRY MANAGER: Agus Sutikno DSA MEMBER: No CURRENCY: USD

OFFICE ADDRESS: Jl. Tampak Siring, Blok KJE 39, Daan Mogot Baru, Kalideres, Jakarta Barat

CUSTOMER SERVICE OFFICE HOURS: Monday - Friday 10:00am - 7:00pm

PHONE: 00 6221 2902 8922 WHATSAPP: 00 6281 90 369 3699

TOP SELLING PRODUCTS:

BellaVita CEO Pak

SanoVita

Himalayan Goji Juice

i26 Canister

ViaViente 240ml

DIGITAL: Business Center X Website X Youngevity App

ORDER PLACEMENTS: Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: US$25, as of September 2019

PAYMENTS ACCEPTED: Credit Card Bank Transfer Credit on the account

COMMISSION PAYMENT: Paycard Credit on the account

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

PRODUCTS SHIP FROM: Indonesia

DUTIES & TAXES: Taxes included in pricing.

SHIPPING RATES: None NFR SHIPPING: No youngevity.com

Population: 3 Million Language: English

Jamaica COUNTRY MANAGER: Millicent Lynch

OFFICE ADDRESS: 65 Red Hills Road, Kingston 19, Jamaica

DSA MEMBER: No CURRENCY: USD CUSTOMER SERVICE PHONE: 876 631 0770 (JM)/ 336 917 9567 (USA)

OFFICE HOURS: Monday - Friday 9:00am - 4:30pm

TOP SELLING PRODUCTS:

Muscadine Grape Juice

Natures Pearl 4.44 Energy Shot

Muscadine Grape Seed Supplement

Muscadine 20 Fresh Mint Toothpaste

BTT 2.0 Citrus Peach Fusion

DIGITAL: Business Center X Website Youngevity App:

ORDER PLACEMENTS: youngevityonline.com Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: UD$25, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card Credit on the account

COMMISSION PAYMENT: Check Paycard Credit on the account

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

PRODUCTS SHIP FROM: Jamaica

NFR SHIPPING: No

SHIPPING RATES: 3.00 for first item, .25 additional

DUTIES & TAXES: Taxes included in pricing

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Population: 127 Million Language: Japanese

Japan COUNTRY MANAGER: Dan Sekiguchi

OFFICE ADDRESS: 8-2-608 Koamichou Nihonbashi,Chuou, Tokyo, 103-0016

DSA MEMBER: No CURRENCY: USD NATIONAL ASSOCIATION FOR DIRECT SELLING AND DISTRIBUTION: Yes CUSTOMER SERVICE PHONE: 03 6403 0956

OFFICE HOURS: Monday - Friday 9:00am - 5:00pm

TOP SELLING PRODUCTS:

HempFX Tincture

ViaViente 240ml

ViaViente 60ml

Plant Derived Minerals

Healthy Start Pak 2.0

DIGITAL: Business Center: (limited translation) Website: https://youngevityonline.com/ja/ X Youngevity App

ORDER PLACEMENTS: youngevityonline.com Back Office Call In

ENROLLING A CUSTOMER: Back Office Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Call In

DISTRIBUTOR SIGN-UP FEE: UD$25, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card Credit on the account

COMMISSION PAYMENT: Check

PRODUCTS SHIP FROM: Japan (Hemp FX products only)

NFR SHIPPING: Yes

SHIPPING RATES: TBD

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

DUTIES & TAXES: TBD

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Population: 32 Million Language: Simplified Chinese, Malay and English

Malaysia COUNTRY MANAGER: Alice Yeo DSA MEMBER: No CURRENCY: USD KUALAK LUMPUR OFFICE:

SIBU BRANCH OFFICE

CUSTOMER SERVICE

CUSTOMER SERVICE

PHONE: 603 6261 1102

PHONE: 6084-256226

OFFICE ADDRESS: A-6-5, Ativo Plaza, Jalan PJU 9/1, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia

OFFICE ADDRESS: No 45 Jalan Pipit 96000 Sibu Sarawak. Malaysia

OFFICE HOURS: Monday - Friday 10:00am – 7:00pm

OFFICE HOURS: Monday - Friday 9:00am – 6:00 pm

TOP SELLING PRODUCTS:

Sanovita

BellaVita CEO Mega Pak

Mixed CEO Pak

i26 Canister

i26 CEO Mega Pak

DIGITAL: Business Center (limited translation) X Website X Youngevity App

ORDER PLACEMENTS: Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: UD$25, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card Bank deposit Bank Transfer Check Credit on the account

COMMISSION PAYMENT: Paycard Credit on the account

PRODUCTS SHIP FROM: Malaysia SHIPPING RATES: None NFR SHIPPING: No

DUTIES & TAXES: Taxes included in pricing.

DOCUMENTS NEEDED: Identity Document

AUTOSHIP: Yes

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Population: 132 Million

V

Language: Spanish

Mexico COUNTRY MANAGER: Oscar Austria DSA MEMBER: No CURRENCY: MXN CUSTOMER SERVICE PHONE: (33) 85 26 18 48

OFFICE ADDRESS: 4543 Avenida Guadalupe, Jardines de Guadalupe, Zapopan Jalisco 45030 OFFICE HOURS: Monday - Friday 9:00am - 7:00pm Saturdays 9:00am - 1:00pm

TOP SELLING PRODUCTS:

Ultimate Selenium

Healthy Body Start Pak 2.0

ZRadical

MXDetox CEO Mega Pak

EFA Plus

DIGITAL: Business Center (limited translation) Website: https://youngevitymx.com/ X Youngevity App

ORDER PLACEMENTS: Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: MX$550.00, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card Deposit Transfer Wire Transfer Credit on the account

COMMISSION PAYMENT: Paycard Credit on the account

PRODUCTS SHIP FROM: Mexico

DUTIES & TAXES: Taxes included in pricing.

DOCUMENTS NEEDED: RFC/CURP

AUTOSHIP: Yes

SHIPPING RATES: Based on weight NFR SHIPPING: No youngevity.com

Population: 5 Million Language: English

New Zealand OPERATIONS MANAGER: Joanne Sorenson DSA MEMBER: Pending CURRENCY: NZD CUSTOMER SERVICE PHONE: 0800 375 635

OFFICE ADDRESS: 5C Airborne Rd. Rosedale Auckland, 0632, New Zealand OFFICE HOURS: Monday - Friday 9:00am - 5:00pm

TOP SELLING PRODUCTS:

Selenium

BTT 2.0 Canister

Healthy Start Pak 2.0

EFA PLUS

Osteo FX Powder

DIGITAL: Business Center Website: https://youngevity.com/nz_en Youngevity App:

ORDER PLACEMENTS: Youngevity.com Back Office Walk In Call In

ENROLLING A CUSTOMER: Youngevity.com Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Youngevity.com Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: NZ$20, as of September 2019 (excluding GST)

PAYMENTS ACCEPTED: Cash Credit Card Bank Transfer Check Eftpos Credit on the account

COMMISSION PAYMENT: Check Paycard Direct Credit

PRODUCTS SHIP FROM: New Zealand

DUTIES & TAXES: 15% GST. Taxes included in pricing.

SHIPPING RATES: Based on location NFR SHIPPING: Yes

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

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Population: 108 Million Language: English,

Philippines COUNTRY MANAGER: Liza Morales

OFFICE ADDRESS: 6th Floor Iriz One Corporate Center No. 35 Meralco Ave. cor. Segundo Street Pasig City

DSA MEMBER: Yes CURRENCY: PHP CUSTOMER SERVICE PHONE: (632) 75015142 and (632) 87222888

OFFICE HOURS: Monday-Friday 9:00am - 6:00pm Saturdays 9:00am - 1:00pm

TOP SELLING PRODUCTS:

Jule of the Orient

Himalayan Goji Juice

Ultimate Flora Fx

Ultimate Selenium

BTT 2.0 Canister

DIGITAL: Business Center Website: https://youngevity.ph/ Youngevity App

ORDER PLACEMENTS: https://youngevity.ph/ Back Office Walk In Call In

ENROLLING A CUSTOMER: https://youngevity.ph/ Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: https://youngevity.ph/ Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: PHP1,200, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card Check Comm Check Bank Deposit Credit on the account

COMMISSION PAYMENT: Check

PRODUCTS SHIP FROM: Philippines

NFR SHIPPING: No

SHIPPING RATES: 3.75% of W/S price for multiple items, 165 PHP for single

DUTIES & TAXES: Taxes included in pricing.

DOCUMENTS NEEDED: TIN

AUTOSHIP: No

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Population: 147 Million Language: Russian

Russia COUNTRY MANAGER: Sharmila Chatterjee

OFFICE ADDRESS: Youngevity Russia Llc.Ulitsa Letnikovskaya 10, building 2Business Center ‘Svatogor’Floor 1, Moscow, RF

DSA MEMBER: No CURRENCY: RUB CUSTOMER SERVICE

OFFICE HOURS: Monday-Friday 11:00 – 20:00 Saturday

PHONE: 7 (495) 234 9876

TOP SELLING PRODUCTS:

Healthy Start Pak 2.0

Imortalium

Ultimate Gluco-Gel

Ultimate Enzymes

Root Beer Belly

DIGITAL: Business Center (limited translation) Website: https://youngevity.ru/ X Youngevity App

ORDER PLACEMENTS: https://youngevity.ru/ Back Office Walk In Call In

ENROLLING A CUSTOMER: https://youngevity.ru/ Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: https://youngevity.ru/ Back Office Walk In PAYMENTS ACCEPTED: Cash Credit Card Credit on the account Bank transfer Yandex money

Call In DISTRIBUTOR SIGN-UP FEE: $0 (50 + QV Purchase), as of September 2019 DOCUMENTS NEEDED: National passport

COMMISSION PAYMENT: Paycard AUTOSHIP: Yes

PRODUCTS SHIP FROM: Russia

NFR SHIPPING: No

SHIPPING RATES: fixed rates • 350 RUB for Russia. Free delivery for Russian order for the amount 20000 RUB & above.

• 550 RUB for CIS countries: Kazakhstan, Belarus, Armenia, Kyrgyzstan.

DUTIES & TAXES: Taxes included in pricing

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Population: 6 Million Language: English, Simplified Chinese

Singapore COUNTRY MANAGER: Kelvin Tan

OFFICE ADDRESS: Youngevity International (Singapore) 2 Venture Drive, #08-09, Vision Exchange, Singapore 608526

DSA MEMBER: No CURRENCY: SGD CUSTOMER SERVICE

OFFICE HOURS: Tuesday to Friday: 12:00pm to 8:00pm Saturday: 1:00pm to 6:00pm Closed on Sunday, Monday & Public Holidays

PHONE: +65 6235 4090

TOP SELLING PRODUCTS:

Ultimate Selenium

Ultimate Gluco-Gel

BTT 2.0 Tablets

SanoVita CEO Mega Pak

Slender Fx Sweet Eze

DIGITAL: Business Center: (limited translation) X Website X Youngevity App

ORDER PLACEMENTS: Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: SG$0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Walk In Call In

DISTRIBUTOR SIGN-UP FEE: SG$39.90, as of September 2019

PAYMENTS ACCEPTED: Bank Transfer Cash Credit Card NETS Credit on the account

COMMISSION PAYMENT: Check Credit on the account

PRODUCTS SHIP FROM: Singapore

NFR SHIPPING: No

SHIPPING RATES: Free Shipping for orders over SG$200.00, from SG$14.90 otherwise

DUTIES & TAXES: Taxes included in pricing.

DOCUMENTS NEEDED: Identity Document

AUTOSHIP: Yes

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Population: 24 Million Language: Traditional Chinese

Taiwan COUNTRY MANAGER: Sandy Lin

OFFICE ADDRESS: 9F., No.70 , Sec. 1, Chengde Rd., Datong Dist., Taipei City 10355, Taiwan (R.O.C.)

DSA MEMBER: No CURRENCY: NT$

OFFICE HOURS: Monday - Friday 10:00am to 7:00 pm

CUSTOMER SERVICE PHONE: 886 2 25505686 TOP SELLING PRODUCTS:

i26 Powder

SanoVita

Flex

BellaVita CEO Mega Pak

i26 CEO Mega Pak

DIGITAL: Business Center (limited translation) X Website X Youngevity App

ORDER PLACEMENTS: X Back Office Walk In X Call In

ENROLLING A CUSTOMER: Walk In Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Walk In Call In

DISTRIBUTOR SIGN-UP FEE: 750.00 NTD, as of September 2019

PAYMENTS ACCEPTED: Cash Credit Card X Credit on the account

COMMISSION PAYMENT: Bank Account

PRODUCTS SHIP FROM: Taiwan

DUTIES & TAXES: Taxes included in pricing.

DOCUMENTS NEEDED: None

AUTOSHIP: Yes

SHIPPING RATES: None NFR SHIPPING: No

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Population: 67 Million Language: English

United Kingdom CONTACT PERSON: Customer Service (US)

OFFICE ADDRESS: Service from the USA 2400 Boswell Rd, Chula Vista CA 91914

DSA MEMBER: No CURRENCY: USD

OFFICE HOURS: Monday - Friday 8:00am - 5:00pm PST

CUSTOMER SERVICE PHONE: 1 800 982 3189

TOP SELLING PRODUCTS:

BTT 2.0 Canister

BTT 2.0 Tablets

EFA PLUS

Selenium

Beyond Osteo Fx Powder

DIGITAL: Business Center X Website Youngevity App

ORDER PLACEMENTS: Back Office Walk In Call In

ENROLLING A CUSTOMER: Back Office Call In

PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019

ENROLLING A DISTRIBUTOR: Back Office Call In

DISTRIBUTOR SIGN-UP FEE: US$30.00, as of September 2019

PAYMENTS ACCEPTED: Credit Card Credit on the account

COMMISSION PAYMENT: Paycard

DOCUMENTS NEEDED: None

AUTOSHIP: Yes PRODUCTS SHIP FROM: USA

NFR SHIPPING: Yes

SHIPPING RATES: 6.50 or 8% of subtotal, or whichever is greater.

DUTIES & TAXES: 20% Tax charged within order.

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U.S. Customer Service Phone 1 800 982 3189 Office Address 2400 Boswell Rd, Chula Vista CA 91914 Office Hours Monday - Friday 9:00am - 5:00pm youngevity.com

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