Speakers and Workshops

TIME LOCATION WHAT'S ON

10.15am –11.15am

WORKSHOP 2 Chiefs Suite

Reduced Price = Increased Revenue - How Promotional Offers Help Retailers to Grow Their Revenue and Profits and Increase Customer Loyalty

Duncan Syme, Data Strategy Consulting Ltd

Duncan will provide overview of the impact that offers can have on a business and how to use offers to grow revenue, without cheapening your brand.

The session will work through some live examples and how to measure the payback of promotional activity and conclude with a Q&A session to help retailers troubleshoot any offers in their own outlet.

11.15am –11.40am Exeter Suite & County Suite Trade Show & Refreshments

11.40am –

12.40pm

KEYNOTE THEATRE Exeter Suite Building Resilience in Times of Change, Challenge and Uncertainty

Pam Cottman

Pam Cottman is a resilience coach with a passionate belief in prioritising people. A former Assistant Headteacher and now an ICF accredited coach, Pam applies her accumulated knowledge and experience to help people build a strong foundation of resilience and a toolkit to cope with change, challenge, self-doubt and stress. This session will explore what resilience really means, and offer practical tips and techniques for building resilience and managing stress – for you, and those around you.

WORKSHOP 1

Estuary Suite

Improving Your Catering Operation and Controlling Costs

Paul Cottrell

Paul’s extensive knowledge of hospitality, catering and visitor attractions is the result of his successful 30-year career in the industry, leading him across both front and back of house. Join us to delve into Paul’s experience in various historical properties where he has transformed catering operations. Come away from this session with an understanding of how you can drive profit, manage change and deliver on margin.

Pam Cottman

TIME LOCATION WHAT'S ON

11.40am –

12.40pm

WORKSHOP 2 Chiefs Suite

Retaining Your Employees in a Cost-Conscious World Kevin Murphy, Employment Law Solutions

Employment Law Solutions are a family-run, HR & employment law consultancy that advises in a stress-free, commercial and pragmatic way for any employer. They understand the HR issues that you will face and will help you resolve them in a simple and efficient manner.

This session will cover;

• How to retain staff quickly and cost effectively

• Benefits of investing time and other efforts into your staff

• Understanding some basic HR tools and processes (including contracts of employment, absence management, right to make deductions from pay)

• Why the right HR advice is so important and the problem with receiving poor advice

12.40am –2.05pm Exeter Suite & County Suite Trade Show & Lunch

2.05pm –3.05pm

KEYNOTE THEATRE Exeter Suite

Maximise Your Butchery Revenue – Butchery 101 – Opportunities and Challenges

Panel Discussion | Will Simkin & National Craft Butchers

We will be joined by a team of National Craft Butchers for a facilitated round table discussion, where we will hear from industry experts from around the UK. The session aims to explore up and coming butchery trends, new product ideas, the potential for better margins and consumer behaviour.

This session will really get you thinking about your future plans in your butchery. The National Craft Butchers have over 130 years’ experience as butchery experts, so this is the perfect opportunity to absorb their knowledge.