DO THE RIGHT THING

How do we define ‘do the right thing’? We make decisions with integrity, for the greater good. We build trust, behave ethically, and make choices in support of our purpose, even when no one is watching.

Examples of behaviours

• Giving 100%, working with pride, and following through on commitments by always doing the things you say you are going to do.

• Being transparent with all options available to the customer.

• Making ethical decisions and thinking in a way aligned to others, not just yourself.

How to do the right thing

• Do the right thing even when no one is watching.

• Act, think, and behave in an ethical way which is aligned to others, not just yourself.

• Be truthful, open, and polite and don’t take advantage of others.

• Being polite, honest, and respectful.

• Accepting and embracing that the easiest thing isn’t always the right thing.

• If something isn’t right, taking action to do something about it.

Leadership behaviours

• Taking accountability, and if you’re unsure that you have done the right thing, fixing it.

• Giving your team the benefit of the doubt that they can do the right thing.

• Empowering and trusting people to do the right thing.

• Making decisions that encompass a sustainable approach.