CARE DEEPLY

How do we define ‘care deeply’? We care deeply about our customers, each other, our communities, our environment, and how we impact it. We care about how we show up and every interaction we have, using empathy, positive intent, understanding and kindness.

Examples of behaviours

• Using probing questions and active listening with all internal and external customers. Keeping your customers and each other informed through effective notes – even if it’s not good news.

• Actively seeking to understand your colleagues and their role and function to develop the skill of empathy.

How to care deeply

• Seek to understand and listen with an open heart and mind.

• Be self-aware and recognise the impact of ourself on others.

• Respect our differences.

• Playing back conversations to confirm understanding and demonstrate appreciation. Thinking before speaking and having a positive intent because you care what the other person thinks/feels.

• Being conscious of your emotional wake and how it will impact others.

Leadership behaviours

• Being selfless as a leader.

• Communicating in a way that is important to the audience, not just to you.

• Having the wellbeing of the individual at front of mind.

• Appreciation – showing it/ thinking it/modelling it.