Y Discovery Camps Contractor Report - FY24

GENERAL SUMMARY OF YMCA DISCOVERY CAMPS

INTRODUCTION

In the 2023-2024 period, YMCA Victoria has significantly enhanced its collaboration with Sport and Recreation Victoria (SRV), working closely to ensure full compliance with the Services Agreement and the Crown Lease. This partnership has allowed us to advance a range of improvements in our building and capital investment assets, reinforcing our commitment to creating high-quality facilities that meet the needs of our community. Through this collaborative effort, we have implemented strategies aimed at modernising our infrastructure, ensuring that it is both sustainable and capable of supporting diverse recreational activities. These initiatives not only reflect our dedication to operational excellence but also align with our mission of fostering active and healthy communities across Victoria. By prioritising innovation and responsiveness to community needs, YMCA Victoria continues to play a pivotal role in promoting wellbeing and inclusivity for all participants.

KEY OUTCOMES

Over 66,555 Victorians engaged in physical and outdoor activities across the five SRV camps, generating an impressive revenue of over $16 million for regional Victoria, significantly contributing to the local economies.

Aligned with the State Government’s Active Victoria Framework (2012-2026) and the Victorian Public Health and Wellbeing Plan (2023-2027), YMCA Victoria’s Discovery Camps serve as essential hubs for promoting active recreation, environmental stewardship, and inclusive community engagement. The camps—including Anglesea Discovery Camp, Camp Manyung, Howmans Gap Alpine Discovery Camp, Lady Northcote Discovery Camp, and Mt Evelyn Discovery Camp— are vital spaces that create opportunities for participants of all backgrounds and abilities to connect with nature and each other, ultimately advancing YMCA Victoria’s Vision 2030. Our collaborative efforts with SRV and community partners focus on reducing barriers to participation, enhancing health and wellbeing outcomes for all Victorians, and are closely aligned with key state and national frameworks such as the Biodiversity 2037 Strategy and the Korin Korin Balit-Djak Plan Throughout this report, references to the Inclusive Victoria State Disability Plan (2022-2026) and other important State Government initiatives will further demonstrate our dedication to these goals.

In the past year, the camps have demonstrated significant achievements, serving a total of 317,990 meals, providing 116,806 bed nights, and facilitating 1,255 bookings, resulting in an overall occupancy rate of 34.24% - which is higher than the average occupancy rate for school camps in Victoria of 33%.

By providing accessible, structured outdoor programs that encourage learning and personal development, these camps contribute significantly to the overall wellbeing of participants and the broader community. This positive impact not only reflects YMCA Victoria's commitment to strengthening communities but also aligns with the objectives outlined in the Education State Plan.

Employment at these camps remained robust with over 250 staff members highly trained in delivering inclusive outdoor activities, the majority of whom are specially trained to facilitate a wide range of activities catering to diverse communities.

Our regional economic contribution included over $5 million in supplier expenditures, of which $2.34 million was invested in local providers. Additionally, wages totalled $5.5 million, with an estimated 55-75% of staff residing in the areas served, further supporting local economies.

CORE PROGRAMMING

YMCA Victoria's residential camping operations continue to play a crucial role in delivering community-based outcomes through a wide array of facilitated activities that cater to diverse participant needs. Schools represent a significant segment of this initiative, accounting for approximately 55% of total bookings, despite experiencing some disruptions due to the teacher "time in lieu" policy. School camps emphasise outdoor physical activities that foster essential life skills, teamwork, resilience, and self-awareness, which are integral to the educational and personal development of young people. This aligns with the State Government's strategic objectives for enhancing youth engagement in active recreation.

In response to challenges such as fluctuating weather conditions and evolving program demands, the camps have adopted innovative strategies to meet community needs effectively. Enhancements, including tailored meal plans, active engagement tracking, and accessible survey feedback systems, have been implemented to ensure all participants receive programs that cater to their unique requirements. Furthermore, the camps adopt a holistic approach that emphasizes cultural sensitivity, environmental responsibility, and inclusive programming. This commitment not only strengthens participants' resilience and supports active lifestyles but also aligns with the objectives outlined in the Inclusive Victoria: State Disability Plan, which advocates for equitable and inclusive opportunities for all individuals, reinforcing the YMCA's dedication to building a more inclusive society.

COMMUNITY ENGAGEMENT

YMCA Discovery Camps has made significant strides in expanding our program offerings to encompass a diverse range of community groups beyond our traditional focus on schools. This strategic diversification reflects our ongoing commitment to inclusivity and community engagement, allowing us to better serve the varied needs of Victorians. We have actively developed programs tailored for sporting clubs, family camps, seniors, international visitors, and marginalized communities. By broadening our reach, we aim to provide accessible and meaningful experiences that enhance physical and mental wellbeing, foster social connections, and promote active lifestyles.

This report outlines our progress in establishing partnerships with various organizations and community groups, which has been instrumental in our innovative approach to service delivery. Through these collaborations, we have created unique programs that address the specific challenges faced by different populations, ensuring that our services remain relevant and impactful. Our commitment to communityfocused services aligns with key state strategies, such as the Active Victoria 2022-2026 and Inclusive Victoria: state disability plan (2022–2026), emphasising the importance of participation in physical activities for all individuals, regardless of background or ability. By continuing to innovate and adapt our offerings, YMCA Discovery Camps remain dedicated to enhancing community wellbeing and supporting the diverse needs of Victorians.

INDIGENOUS RELATIONS

The camps’ dedication to supporting Indigenous culture reflects YMCA Victoria’s Vision 2030 pillars of meaningful work, community wellbeing, sustainability, and justice. Through partnerships with the Koorie Academy of Excellence, the Victorian Aboriginal Child Care Agency (VACCA), and Willum Warrain Aboriginal Gathering Place, the camps offer programs that celebrate and support Indigenous identity, such as youth leadership and resilience programs. Events like the Deadly Sisters Healing Camp provide safe, culturallyrich environments for young Aboriginal women to strengthen their identity and resilience, while collaborative environmental initiatives honour traditional ecological knowledge and advance biodiversity goals. Activities like resilience-building camps and the Family Christmas party with Boorndawan Willam Aboriginal Healing Service further underscore the camps’ dedication to cultural safety, reconciliation, and inclusivity.

INCLUSIVE DESIGN AND ACCESSIBILITY

The YMCA has long been recognized as a leader in disability programming and Universal Design within the camping sector, demonstrating a steadfast commitment to inclusivity and accessibility. Our ongoing collaborations with community partners are instrumental in delivering programs aligned with the Victoria's Social Procurement Framework, which prioritizes support for disadvantaged Victorians and creates opportunities for individuals with disabilities. Through these initiatives, we aim to foster an environment that embraces diversity and enhances the experiences of all participants.

One of our proudest achievements is the universally designed flying fox at Camp Manyung, a ground-breaking innovation

Moreover, our efforts contribute significantly to the Victorian Government's goals of promoting social equity and accessibility. The impact of our initiatives is reflected in the positive feedback from participants and community stakeholders alike, highlighting the YMCA’s role as a model for best practices in inclusive recreation. As we continue to expand our programs and services, we remain focused on fostering an environment where everyone has the opportunity to participate and thrive. This ongoing commitment aligns with our mission and also reinforces the vital role of inclusive programming in enhancing community cohesion and resilience across Victoria.

PERFORMANCE REVIEW

This report accompanies our new three-year business plan (2024-2026) and features a comprehensive evaluation of client satisfaction, which remains notably high in key areas such as staff performance, safety, booking processes, and inclusion. While we celebrate these successes, it is essential to acknowledge that there are areas that require immediate attention, particularly at Howmans Gap. Despite facing challenges in several metrics, this presents an opportunity for growth and development.

The recent feedback indicates that while catering services at Howmans Gap have shown improvement compared to the previous year, there is still significant potential for enhancement across most sites. This constructive feedback is invaluable as it guides us in refining our offerings and ensuring that all participants receive an exceptional experience. The commitment to addressing these areas of concern will not only elevate service quality but also foster a stronger connection with our clients. By leveraging our strengths and focusing on continuous improvement, we can turn these challenges into stepping stones for future success, ultimately enriching the experiences at Howmans Gap and across all our sites.

As we embark on this new business plan, we are dedicated to implementing strategic initiatives that enhance the overall satisfaction of our clients while upholding the YMCA’s mission of fostering community and inclusivity. Together, we can transform feedback into action, ensuring that every participant leaves with lasting positive memories of their experience with us.

SERVICE LEVEL CHALLENGES

YMCA Discovery Camps recognises the importance of continuously improving service levels to align with our strategic pillars of community wellbeing, environmental sustainability, and cultural inclusion. We are fully committed to addressing the ongoing challenges we face, particularly in relation to staff recruitment and retention, which have notably impacted operations at Howmans Gap Alpine Discovery Camp.

To this end, we have developed targeted strategies that align with our Short-Term Objectives (STOs) and the broader goals of Sport and Recreation Victoria (SRV). These strategies focus on enhancing operational performance and delivering highquality, inclusive programs that meet the diverse needs of our participants.

Each camp summary in this report includes critical performance metrics, such as the number of uncompleted STOs, alongside actionable steps we are taking to improve these areas. By adopting a transparent and accountable approach, we aim to ensure that our initiatives contribute to our strategic objectives and foster positive community outcomes.

Our updated branding for the five camp sites is reflected throughout this report; however, we will maintain the original names for official purposes related to Crown land. Supporting documents and reference materials are available through YMCA Victoria’s digital assets portal.

CONCLUSION

The collective achievements of Anglesea, Camp Manyung, Howmans Gap, Lady Northcote, and Mt Evelyn underscore YMCA Victoria’s unwavering commitment to fostering community wellbeing, environmental sustainability, and cultural inclusion. These efforts resonate deeply with YMCA Vision 2030 and align closely with critical state strategies, including the Active Victoria Plan, Education State Plan, Inclusive Victoria: State Disability Plan, and the Korin Korin Balit-Djak Plan. By providing accessible facilities, promoting cultural engagement, and encouraging outdoor education, these camps enhance individual resilience and strengthen community bonds, contributing to a healthier and more equitable Victoria.

Looking ahead, YMCA Discovery Camps remain resolute in their focus on advancing state priorities such as the Mental Health Plan, Disability Plan, and the Victorian Climate Change Strategy. These priorities guide the camps' ongoing improvements and innovations, solidifying the YMCA's role as a trusted provider of inclusive and meaningful outdoor experiences. With a proactive approach to expanding their reach and addressing emerging challenges, YMCA Discovery Camps are well-positioned to continue serving as indispensable resources for outdoor recreation, community development, and inclusive growth for years to come. Through these strategic initiatives, we aspire to create a more connected and resilient society, enhancing the quality of life for all Victorians.

ANGLESEA DISCOVERY CAMP

ATTENDEES

15,393

24,656 BED NIGHTS

MEALS

70,449

Anglesea Discovery Camp has emerged as a pivotal hub for community engagement and active recreation, with a strong focus on holistic wellbeing and inclusivity. Over the past year, the camp has hosted 15,393 attendees, facilitated 24,656 bed nights, and served 70,449 meals.

Our community programs significantly contribute to physical activity, recording a total of 4,304 active recreation hours, averaging 2 hours per participant per session. School groups staying overnight engaged in 138,432 active recreation hours, averaging 12 hours per student. Day programs and "Kids Go Bush" sessions added 8,280 active recreation hours, with an average of 5 hours per participant. These figures reflect our commitment to increasing physical activity, supporting the Active Victoria Plan’s goals of enhancing community participation in sports and recreation.

CORE PROGRAMMING

In alignment with the YMCA Vision 2030 and the Active Victoria Plan, Anglesea Discovery Camp offers diverse recreational activities and comprehensive staff training. Notable achievements include Wilderness First Aid training for 13 staff members, enhancements in skateboarding instruction, High Ropes and Vertical Challenge training, and Life Saving Education (LSE) training. These initiatives support physical activity, mental wellbeing, and community safety. Our journey-based programs and "Schools Out" initiative have strengthened community relationships and promoted physical activity, aligning with the Education State Plan and the Mental Health Plan.

INDIGENOUS RELATIONSHIPS

Anglesea Discovery Camp is proud to champion Indigenous culture, reflecting the YMCA Vision and the Y Victoria Vision 2030 Strategy pillars of Meaningful Work, Community Wellbeing, Sustainable Planet, and a Just World. By hosting camps for the Koorie Academy of Excellence (KAE) in September 2023 and April 2024, we provide Indigenous students with transformative opportunities to connect deeply with their cultural heritage while building leadership skills that empower them for the future. This commitment not only fosters educational equity but also supports the The Education State – Excellence in Every Classroom plan by creating pathways to sustainable livelihoods for young Indigenous Australians.

Our dedication to cultural respect is further demonstrated through staff participation in Indigenous welcome ceremonies, which embody the principles of inclusivity and reconciliation outlined in the Korin Korin Balit-Djak Plan. These ceremonies provide invaluable opportunities for our team to engage with and learn from Indigenous traditions, enhancing cultural sensitivity while strengthening our commitment to advancing justice and human rights under the Just World pillar.

Research from the Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS, 2023) underscores the profound benefits of culturally relevant education for Indigenous students, while findings from the Closing the Gap reports (2023) affirm the importance of initiatives like ours in reducing inequalities. Anglesea Discovery Camp is proud to stand as a leader in fostering meaningful connections, promoting cultural empowerment, and contributing to the broader movement toward a more equitable and inclusive society.

NATURE PLAY AND FOREST SKILLSFAMILY-CENTRIC PROGRAMS

Our Kids Go Bush programs, including Nature Play and Forest Skills, foster children’s mental health, resilience, self-worth, and self-efficacy by connecting them with nature. Research shows that nature exposure can reduce anxiety, depression, and attention deficit disorders in children by up to 50% (Centre for Research in Child Development, 2023). Our programs have engaged over 3,166 people over 300 days of Nature Play and Forest Skills sessions this year, leading to increased repeat participation. This aligns with findings from the Victorian Department of Education on outdoor learning’s contribution to social and emotional development.

ENVIRONMENTAL STEWARDSHIP AND SUSTAINABILITY INITIATIVES

Our commitment to environmental stewardship is showcased through a range of impactful conservation initiatives, demonstrating our dedication to preserving and enhancing the natural environment. These initiatives include comprehensive site assessments, ongoing ecological monitoring, targeted eradication of invasive species, and habitat restoration efforts. Over the past year, these projects have represented an investment of approximately $42,434, underscoring our active role in safeguarding biodiversity.

Central to our mission is fostering a deeper connection with nature among participants. Through hands-on activities and educational programs, we encourage ecological responsibility and empower individuals to take meaningful action in their own communities. These efforts contribute to a sustainable future for the environment and the people who depend on it, reflecting the values advocated by the Australian Conservation Foundation (2023) and the International Union for Conservation of Nature (IUCN, 2023).

CONCLUSION

Anglesea Discovery Camp’s achievements over the past year exemplify our unwavering dedication to promoting active lifestyles, fostering community engagement, and supporting holistic wellbeing. Through innovative programs and impactful initiatives, we have created a space where individuals and groups can connect with nature, enhance their physical and mental health, and build lasting relationships within a supportive, inclusive environment.

Our efforts are firmly aligned with the YMCA Vision, emphasizing community wellbeing, sustainable practices, and meaningful engagement. By integrating the principles of key strategic frameworks—including the Education State Plan, the Active Victoria Plan, the Biodiversity 2037 Plan, the Inclusive Victoria: State Disability Plan, and the Korin Korin Balit-Djak Plan—we ensure that our programs address diverse community needs and reflect best practices in outdoor education, environmental stewardship, and cultural inclusion.

Looking ahead, we are committed to deepening our impact by enhancing program accessibility, managing partnerships with schools and community organisations, and investing in staff training to maintain the highest standards of safety and inclusivity. We aim to expand our reach to ensure even more individuals, including those from underrepresented groups, can benefit from transformative outdoor experiences.

CAMP MANYUNG

ATTENDEES

13,454

23,069 BED NIGHTS

MEALS

69,689

Camp Manyung has achieved outstanding milestones during the 2023–2024 financial year, solidifying its role as a hub for active recreation, personal growth, and community connection. Welcoming 13,454 people, the camp delivered 23,069 bednights and served 69,689 meals, offering transformative outdoor and educational experiences to schools, families, and community organisations. With 243 successful bookings, the camp has made a lasting impact on participants of all ages.

This year, a key focus has been on fostering inclusion and active recreation. Camp Manyung’s programming is designed to create a welcoming space where individuals from diverse backgrounds can engage in activities that enhance physical health, mental wellbeing, and social connection. From adaptive adventure activities to tailored group experiences, the camp ensures that everyone has the opportunity to connect with nature and build new skills.

INDIGENOUS RELATIONSHIPS

Camp Manyung’s deepened commitment to cultural respect and Indigenous partnerships is strongly aligned with the Korin Korin Balit-Djak Plan, which prioritizes community resilience and culturally safe environments for Aboriginal Victorians. Through collaborative programs such as the Willum Warrain Deadly Sisters Healing Camp, the camp provides Indigenous youth with culturally significant, supportive experiences led by respected Elders. This partnership emphasizes the importance of Aboriginal voices in shaping inclusive spaces, reinforcing the state government’s vision for Aboriginal cultural continuity and connection. This approach also aligns with YMCA’s reconciliation goals and commitment to creating spaces where diverse cultural identities are respected and celebrated. Furthermore, Camp Manyung’s partnerships with Indigenous communities in bush regeneration activities serve as living examples of the principles set out in the Biodiversity 2037 Plan. By incorporating Indigenous ecological knowledge into environmental stewardship, Camp Manyung promotes an ethos of custodianship that respects the land’s heritage, enhances biodiversity, and fosters community involvement in conservation—all essential components of Victoria’s long-term environmental strategy.

ENVIRONMENTAL STEWARDSHIP AND SUSTAINABILITY INITIATIVES

Environmental education and sustainability are integral to Camp Manyung’s programs, aligning strongly with the Biodiversity 2037 Plan and YMCA’s own environmental goals. Through initiatives like bushland management projects with EcoRepair and the planting of 100 native shrubs sourced from Indigenous nurseries, the camp exemplifies the Victorian Government’s commitment to ecosystem health, sustainable land use, and the conservation of native species. Camp Manyung’s ongoing conservation efforts and environmental education programs foster a deep appreciation for nature among participants, empowering the next generation with knowledge and skills to actively engage in environmental stewardship. This shared responsibility reflects YMCA’s objective of fostering sustainable communities that are informed and empowered to take action.

INCLUSIVE DESIGN AND ACCESSIBILITY

Camp Manyung’s recent initiatives in accessibility and disability inclusion resonate with the Victorian Government's Inclusive Victoria: State Disability Plan, which seeks to create equal opportunities and accessible recreational spaces for people of all abilities. The installation of the Universal Flying Fox and the retention of the Scope Communication Access Accreditation showcase Camp Manyung as a leader in inclusive recreation, pioneering industry-first solutions that provide universally accessible experiences. This inclusive approach supports YMCA Victoria’s mission to create welcoming spaces that cater to all community members and underscores the camp’s dedication to eliminating barriers to participation.

The development of gender-neutral bathrooms further demonstrates Camp Manyung’s commitment to inclusivity, supporting all gender identities and creating a more respectful and supportive environment for diverse community members. This initiative aligns with both YMCA’s focus on includion and the Victorian Government’s commitment to equity, making Camp Manyung a model of socially responsible recreational spaces.

YOUTH ENGAGEMENT AND EDUCATION INITIATIVES

Through programs like Bush Kinder and Nature Play, which integrate Indigenous knowledge and hands-on environmental learning, Camp Manyung supports the goals outlined in the Education State Plan and the Active Victoria framework. By creating immersive learning opportunities that connect children to nature, Camp Manyung fosters cognitive and emotional development, physical fitness, and an appreciation for Victoria’s natural landscape. These programs are aligned with government objectives to promote critical thinking, lifelong learning, and active engagement with the environment among young Victorians.

The camp’s approach to nature-based play also contributes to Active Victoria’s goal of increasing physical activity and reducing sedentary behavior, especially among children and youth. These nature-centered experiences offer not only recreational enjoyment but also the chance to engage with wellness in a way that is consistent with YMCA’s commitment to active and healthy communities.

HERITAGE CONSERVATION AND COMMUNITY IMPACT

Securing funding from the Living Heritage Grant Program has allowed Camp Manyung to preserve its historical bunkhouses, ensuring that these cultural assets remain accessible for future generations. This initiative supports YMCA’s mission to safeguard heritage sites that serve as community gathering spaces and aligns with the Victorian Government’s goals to protect cultural assets. By preserving these structures, Camp Manyung maintains its role as both a recreational hub and a cultural site, reinforcing the camp's importance within the local community and its historical significance.

CONCLUSION

Camp Manyung’s 2023–2024 achievements highlight its dedication to fostering a vibrant, inclusive, and resilient community. Despite economic challenges, the camp sustained strong attendance and operational growth, aligning with YMCA Victoria’s focus on sustainable operations and the Victorian Government’s vision for community resilience. Its innovative programs promote social equity, environmental stewardship, and cultural respect, creating inclusive spaces that encourage physical activity, mental wellbeing, and a connection to nature while honouring Indigenous traditions. By delivering transformative experiences, Camp Manyung empowers individuals, strengthens communities, and inspires a legacy of cultural and environmental stewardship. Aligned with key government priorities and YMCA Victoria’s strategic goals, the camp continues to enrich lives through recreation, education, and connection, leaving a lasting impact on all who visit.

HOWMANS GAP ALPINE DISCOVERY CAMP

ATTENDEES

6,145

17,843 BED NIGHTS MEALS

45,539

Howmans Gap Alpine Discovery Camp has made significant strides in promoting health, wellbeing, and environmental stewardship throughout the 2023-2024 operational year. Welcoming 6,145 attendees and serving 45,539 meals, the camp has established itself as a vital venue for active recreation, personal development, and community engagement. With 17,843 bed nights and 233 bookings, Howmans Gap continues to provide diverse outdoor experiences that foster physical health, mental wellbeing, and social connection.

This year, the camp has worked to overcome operational challenges, including unpredictable weather, while also responding to the growing demand for varied programming. These challenges have presented the opportunity for the camp to adapt to evolving needs.

Howmans Gap remains committed to YMCA Victoria's vision, aligning with key state government strategies, including Biodiversity 2037, Active Victoria, the Disability Plan, the Mental Health Plan, Korin Korin Balit Djack, and the Victorian Climate Change Strategy.

INDIGENOUS RELATIONSHIPS

At Howmans Gap Alpine Discovery Camp, we recognise the importance of building meaningful relationships with Indigenous communities and ensuring our programs respect Indigenous culture and heritage. While we do not currently have formal partnerships with Indigenous organisations, we have engaged in ongoing conversations with Jaitmatung Elders over several years, fostering mutual understanding and respect. These interactions have provided valuable insights into the cultural significance of the land we operate on, guiding our approach to cultural inclusion and education. Committed to strengthening and formalising these relationships, we aim to align with the Victorian Government’s Korin Korin Balit-Djak plan, which prioritises self-determination, cultural safety, and community-led initiatives. Moving forward, we are eager to develop culturally enriching programs that honour Indigenous knowledge and traditions while nurturing respectful and collaborative relationships with Indigenous groups.

INCLUSIVE DESIGN AND ACCESSIBILITY

At Howmans Gap Alpine Discovery Camp, we are committed to fostering an inclusive environment that aligns with the Victorian Government’s Inclusive Victoria: State Disability Plan and supports diverse communities, including older adults, the LGBTIQA+ community, girls, and CALD groups. Our focus is on ensuring everyone, regardless of ability or background, can fully participate in outdoor recreation. The camp has recently been awarded a $10,000 Changing Our Game grant, in partnership with the Equality Institute, to address barriers limiting women’s participation in outdoor adventure. The pilot

program, running until March 2024, will promote diversity and leadership among women in the recreational sector, ensuring diverse representation in marketing and promotional efforts.

In addition, Howmans Gap has partnered with AQA to host the pilot Skills for Independence program, supporting families to build an active support network and overcome barriers to participation. Our longstanding collaboration with Disabled WinterSport Australia further enhances our commitment to accessible outdoor adventure. We continue to invest in infrastructure and staff training to create a welcoming environment for people with disabilities and diverse backgrounds. These initiatives, alongside the success of the Skills for Independence program and the Changing Our Game grant, reflect our ongoing dedication to inclusive recreational opportunities, empowering all groups and contributing to a more equitable community.

ENVIRONMENTAL STEWARDSHIP AND SUSTAINABILITY INITIATIVES

At Howmans Gap Alpine Discovery Camp, we are committed to environmental stewardship and align our initiatives with the Victorian Government’s Biodiversity 2037 and Climate Change Strategy to support conservation and sustainability. Our ongoing collaboration with local horticulturists and the Alpine Nursery aims to preserve the local biodiversity, with efforts such as planting 100 native trees sourced from the nursery to stabilise sloped terrain and reduce erosion. These plantings also enhance the camp’s natural beauty and provide vital habitats for local wildlife.

Additionally, we have completed two controlled burns on the camp’s boundaries and cleared small trees and stumps to

reduce bushfire risks, in line with the government's climate resilience guidelines. Our ongoing reforestation and bushfire management initiatives demonstrate our proactive approach to environmental sustainability. Through these actions, Howmans Gap continues to support Victoria’s environmental priorities, ensuring a safe, sustainable space for both recreation and conservation.

CORE PROGRAMMING

At Howmans Gap Alpine Discovery Camp, we are committed to promoting physical activity, health, and wellbeing through a variety of sports and recreational programs that align with the objectives of Active Victoria. Our offerings include a wide range of outdoor activities, with a focus on winter and alpine sports, such as cross-country skiing. In the 2023 winter season, we facilitated cross-country skiing programs for diverse participants, ensuring accessibility and inclusion for all. To further enhance our staff's expertise, we hosted an Australian Professional Snowsport Instructors (APSI) Level 1 Cross Country course, equipping eight staff members with the skills to lead these programs effectively.

In addition to our core recreational activities, we are expanding our partnerships to increase participation and physical activity. We are in discussions with Aus Cycling to develop specialized cycling programs for secondary school students and individuals with disabilities, in alignment with the Disability Plan and broader community health initiatives. Through these partnerships and ongoing staff training, Howmans Gap continues to ensure that our programs promote inclusivity and provide opportunities for individuals of all abilities to engage in physical activity.

CONCLUSION

Howmans Gap Alpine Discovery Camp has shown resilience over the last 12 months with a future focus on addressing recent challenges. By aligning with YMCA Victoria’s strategic goals, we’ve restructured our operations to ensure sustainability and growth. Improvements like Venue 360, HR Live Hire, and Humanforce have streamlined operations, enhancing efficiency and communication. Our focus on building a strong, adaptable team is supported by recent staffing updates, including the appointment of a second Director of Operations.

Looking ahead, Howmans Gap is implementing a strategic reset to align all functions with clear goals, addressing economic pressures while continuing to provide high-quality outdoor experiences. Our proactive approach, coupled with investments in sustainable growth, positions us to thrive and remain a vital resource for outdoor education, recreation, and community engagement.

LADY NORTHCOTE DISCOVERY CAMP

ATTENDEES

20,471

34,143 BED NIGHTS MEALS

88,040

Lady Northcote Discovery Camp has experienced remarkable success during the 2023-2024 financial year, welcoming 20,471 attendees and establishing itself as a vital venue for active recreation, personal development, and community engagement.

With 34,143 bed nights and 88,040 meals served, the camp has facilitated diverse outdoor and educational experiences, attracting schools, families, and community organisations to engage with nature and promote personal growth.

A primary focus this year has been on fostering active recreation, where participants have benefited from immersive activities that enhance physical health, mental wellbeing, and social cohesion. The camp’s tailored programming creates an inclusive environment where individuals from all backgrounds can connect with nature and acquire new skills. This focus aligns with the Victorian Government’s Active Victoria framework, which promotes physical activity across the state, and supports YMCA Victoria’s strategic objective of fostering healthier, more active communities.

KEY OUTCOMES

Lady Northcote Discovery Camp is advancing several special projects, including:

è Installation of new toilets at the BBQ area for improved accessibility.

è Design of a dual flying fox with accessible access. These initiatives enhance facilities and demonstrate a commitment to:

è Inclusive, high-quality experiences for all visitors.

è Aligning with the Victorian Government's Disability Action Plan.

è Supporting YMCA Victoria’s mission to provide accessible recreation opportunities for all.

Through these efforts, Lady Northcote Discovery Camp continues to foster a healthier, more inclusive, and environmentally responsible community in Victoria. The camp’s commitment to accessibility, inclusivity, and sustainability ensures that all visitors, regardless of ability, can enjoy meaningful outdoor experiences. These initiatives not only improve the camp’s facilities but also support broader community wellbeing and environmental stewardship.

CORE PROGRAMMING

Dedicated to enhancing physical activity, Lady Northcote Discovery Camp supports the Active Victoria framework through comprehensive staff training and diverse activity offerings. This year, several staff members received foundation coach training through Auscycling, significantly increasing participation in the Ausbike program.

The number of enrolments rose from 4,000 in 2023 to 7,333 in 2024, reflecting our success in engaging the community in physical activities. These efforts align with the objectives of the Active Victoria Plan, which promotes community participation in physical activities and fosters a more active and engaged society.

INDIGENOUS RELATIONSHIPS

Lady Northcote Discovery Camp is dedicated to celebrating and advancing Indigenous culture through strategic partnerships and culturally sensitive programming. Collaborations with the RISE program and the Victorian Aboriginal Child Care Agency (VACCA) have been instrumental in providing leadership and personal development opportunities for Indigenous youth. Programs promoting cultural sensitivity serve both Indigenous and non-Indigenous participants, fostering a deeper understanding of respect and inclusion. These initiatives align with the Victorian Government’s Reconciliation Action Plan, aiming to strengthen relationships with Aboriginal communities and promote cultural exchange.

NATURE PLAY

Fostering connections between children, families, and nature remains central to our mission. The Bush Kinder program provides outdoor experiences that encourage exploration, creativity, and an appreciation for nature. Collaborating with local kindergartens, we conducted four Bush Kinder sessions, aiding social and cognitive development while strengthening family bonds. This initiative complements the Victorian Government’s Early Years Learning and Development Framework, which emphasizes the importance of outdoor play in early childhood development.

INCLUSIVE DESIGN AND ACCESSIBILITY

Lady Northcote Discovery Camp is deeply committed to advancing inclusivity across all programming facets, in line with the Inclusive Victoria: State Disability Plan. Our initiatives, including the Girls’ Mountain Biking program, aim to address barriers to participation, ensuring recreational opportunities are accessible to all community members. This aligns with YMCA Victoria’s strategy to create inclusive environments that cater to diverse populations, including older adults, LGBTIQA+ communities, and culturally and linguistically diverse (CALD) individuals.

ENVIRONMENTAL STEWARDSHIP AND SUSTAINABILITY INITIATIVES

Environmental stewardship is integral to our operations. We manage a designated Conservation Area focusing on protecting local flora and fauna, implementing an Environmental Management Plan with Trec Land Services to address conservation issues and promote biodiversity. These efforts align with the Victorian Government's Biodiversity 2037 Plan, which aims to halt the decline of biodiversity and protect endangered species. By adhering to this state-wide conservation strategy, we actively contribute to ecosystem restoration and habitat protection, reinforcing YMCA Victoria’s commitment to environmental sustainability.

CONCLUSION

Lady Northcote Discovery Camp has made significant progress in the 2023-2024 financial year, closely aligning its initiatives with the strategic goals of YMCA Victoria and the priorities of the Victorian Government. Through our commitment to active recreation, inclusivity, and environmental stewardship, the camp has fostered a vibrant community that promotes health, wellbeing, and personal growth. Our ongoing collaborations with Indigenous communities and educational institutions underscore our dedication to cultural sensitivity and environmental education, while our targeted programs continue to address barriers to participation for underrepresented groups.

As we enhance our offerings and facilities, we remain focused on nurturing connections between individuals and the natural world, ensuring that all community members can experience the benefits of outdoor recreation. These achievements reinforce the camp's role as a key venue for building resilience, connectedness, and sustainability in Victoria. Looking ahead, Lady Northcote Discovery Camp is well-positioned to expand its impact, contributing to a healthier and more inclusive society while remaining true to its mission of inspiring and empowering future generations.

MT EVELYN DISCOVERY CAMP

ATTENDEES

11,092

17,095 BED NIGHTS MEALS

44,273

Mt Evelyn Discovery Camp continues to play a pivotal role in supporting the goals of YMCA Victoria’s Vision 2030 Strategy by championing the pillars of Meaningful Work, Community Wellbeing, Sustainable Planet, and Just World. During the 20232024 financial year, the camp hosted 11,092 people, providing 17,095 bednights and serving 44,273 meals across 161 bookings. This report highlights the diverse and impactful programs, strategic partnerships, and community-focused initiatives that are driving progress towards a brighter future and enhancing the wellbeing of our communities.

CORE PROGRAMMING

Mt Evelyn's commitment to promoting physical activity is demonstrated through a diverse range of sports and recreational programs that align with the Active Victoria Plan. Initiatives such as Risky Kids, cycling programs, and aquatic training foster resilience, physical fitness, and personal growth, encouraging participants to adopt active and healthy lifestyles.

In partnership with Auscycling, the camp engaged seven schools in the Biking Incursion program, where 518 students learned safe bike riding skills and were encouraged to ride to school and join local bike clubs. Additionally, collaboration with Lifesaving Victoria enabled 522 students from five schools and one community group to participate in the 'Water Safety Education' activity at Mt Evelyn in Term 1 of 2024. Overall, a total of 1,974 young people benefited from Water Safety Education activities across all camps, contributing to efforts aimed at reducing drowning incidents in Victoria.

INDIGENOUS RELATIONSHIPS

In alignment with YMCA Victoria’s Vision 2030 Strategy, Mt Evelyn Discovery Camp has made significant strides in supporting Indigenous communities through strategic partnerships and culturally sensitive initiatives. Collaborating with the Victorian Aboriginal Child Care Agency (VACCA), the camp hosted a successful 2-night, 3-day camp that provided resilience-building activities for 38 women and children affected by domestic violence. This initiative underscores our commitment to justice, equity, and cultural sensitivity, further exemplified by hosting a fully sponsored Family Christmas party for 100 individuals from the Boorndawan Willam Aboriginal Healing Service. These efforts reflect Mt Evelyn’s dedication to fostering a just world where Indigenous cultures are honored and supported.

INCLUSIVE DESIGN AND ACCESSIBILITY

Mt Evelyn Discovery Camp is dedicated to fostering inclusivity in line with the Inclusive Victoria: State Disability Plan, evident through various impactful programs supported by key community organizations. Notably, the Huddle Youth Camp, a fully sponsored girls-only weekend program, empowers young women with tailored activities, thanks to a $3.5k contribution from Open Doors. Additionally, our collaboration with South East Community Links facilitated a community-strengthening camp for 71 young people from CALD backgrounds, also supported by Open Doors with a generous $10k contribution, enhancing social inclusion and community connections.

The camp also hosted a Recovery Camp for 66 adults with intellectual disabilities, focusing on personal growth and raising awareness among health sector university students regarding the needs of individuals with intellectual disabilities. For older adults, the Active Seniors Day engaged 25 participants through accessible activities promoting physical activity and social engagement. Moreover, an overnight camp for 50 young people experiencing homelessness, supported by a $3.5k contribution from Open Doors, provided a safe environment addressing immediate needs and offering hope for the future. These initiatives reflect Mt Evelyn's unwavering dedication to creating an inclusive environment where all individuals are valued and supported.

NATURE PLAY

Exciting developments in our Nature Play area have enhanced the experience for our campers! While we continue to improve our Wildlife Encounter activity by grouping wildlife into categories of threat to species, we've also upgraded our

display enclosures. Campers now have the opportunity to engage with wildlife more interactively by choosing locations for wildlife motion sensor cameras overnight. The next day, they can view captivating footage of local wildlife, including wombats, lyrebirds, foxes, deer, and wallabies. These enhancements not only enrich the educational experience but also foster a deeper appreciation for our natural environment.

ENVIRONMENTAL STEWARDSHIP AND SUSTAINABILITY INITIATIVES

Mt Evelyn Discovery Camp is proud to demonstrate environmental stewardship through successful initiatives that enhance our natural surroundings. We secured $6,671.50 from the Melbourne Water ‘Liveable Communities Liveable Waterways’ grant to support weed management efforts and new plantings. This year, we planted 1,900 native plants with the help of our camp staff and students through our Eco Warriors program. Additionally, we allocated $2,420 for a weed management contractor targeting hard-to-identify species and dedicated 92.5 hours to managing priority weeds identified in our Environmental Management Plan, including English Ivy, Cape Ivy, and Blackberry.

Despite challenges with rabbit warren ripping and feral cat control, we remain committed to environmental health and biodiversity. We renewed our membership with the Mt Evelyn Environment Progress Association (MEEPA) and actively logged wildlife sightings into the Atlas of Living Australia biodiversity database. These efforts reflect our dedication to preserving the natural environment and promoting ecological sustainability at the camp.

CELEBRATING HISTORY

Mt Evelyn has undertaken significant efforts to celebrate and preserve its heritage through the Local History Project. This initiative includes securing grants for historical preservation, which have funded the restoration and maintenance of key historical sites and artifacts at the camp. Additionally, the camp has hosted anniversary commemorations and historical exhibits that highlight its evolution, providing opportunities for community members to connect with its legacy. Furthermore, guided historical tours and educational programs for schools and local groups have engaged visitors in the camp's rich history, fostering a sense of pride and community connection.

CONCLUSION

Mt Evelyn Discovery Camp’s achievements reflect a deep commitment to YMCA Victoria’s Vision 2030 Strategy, advancing the pillars of Meaningful Work, Community Wellbeing, Sustainable Planet, and Just World. By fostering Indigenous cultural support, promoting inclusive practices, celebrating local history, and encouraging physical activity, Mt Evelyn is not only fulfilling its mission but also contributing to broader state initiatives, including the Biodiversity 2037 Plan, Inclusive Victoria: State Disability Plan, Active Victoria Plan, Mental Health Plan, and Korin Korin Balit-Djak Plan. Through these efforts, Mt Evelyn is helping to create a healthier, more equitable, and sustainable Victoria.

SUMMARY OF THE Y'S

ACHIEVEMENTS

SERVICE LEVEL AGREEMENTS

ANGLESEA DISCOVERY CAMP

Goal: Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

Implement / Expand ‘Learn to Ride’ activities to enhance lifelong skill development

Expand aquatic education to students, focused on being safe in an open water environment, drawing on YMCA Aquatics programs and partnership with Life Saving Victoria

Develop and promote/ or expand Girls Surf Camp product targeting teenage girls aged 12-18 years and their parents

è The expansion of ‘Learn to Ride’ activities at Anglesea Discovery Camp has enhanced lifelong skill development for participants by providing engaging and informative cycling sessions.

è Trained instructors successfully taught essential riding skills while promoting safety and confidence, contributing to a positive learning environment.

è The integration of cycling sessions into camp programs allowed participants to develop a love for outdoor activities, encouraging lifelong physical engagement.

è The expansion of these activities provided more campers with the opportunity to learn cycling skills, fostering a stronger connection with the outdoors.

In collaboration with YMCA Aquatics and Life Saving Victoria, tailored day programs for schools are now offered, emphasizing water safety education.

è Participation: 748 students and 80 teachers engaged in the programs.

è Program Duration: 1.5-hour sessions, resulting in 1,122 hours of physical activity.

The program aligns with the Victorian Government's Active Victoria 2022-2026 and the Public Health and Wellbeing Plan 2023-2027.

Encourages active participation in water-related activities, contributing to physical literacy, community health, and accessible recreational opportunities.

Anglesea Discovery Camp hosts the Family Surf Camp, promoting family bonding and the mental health benefits of outdoor physical activities for teenage girls and their parents.

è Designed for teenage girls aged 12-18 and their parents.

è Participants engage in activities such as surfing, kayaking, and stand-up paddleboarding.

è Activities encourage stepping out of comfort zones, building confidence, and creating lasting memories.

è The program offers significant mental health benefits, reducing stress and anxiety while promoting emotional wellbeing.

è Families develop resilience and self-esteem by participating together in physical activity.

è 14 participants from 6 families engaged in the program.

è Families participated in a variety of activities: surfing, kayaking, stand-up paddleboarding, mountain biking, and archery.

è Activities were designed to encourage physical fitness, teamwork, and an appreciation for the natural environment.

è Participants gained valuable skills that can be enjoyed long after the camp ends.

è Total physical activity hours: 14 participants × 7.5 hours (5 activities) = 105 participant hours.

Goal: Establishing new, relevant programs for inclusive programs for diverse communities.

Maximise opportunities for disadvantaged communities to access camping via YMCA Open Doors Benevolent fund.

A total of $33,672.73 was donated to key organisations through the YMCA Open Doors Benevolent Fund, enhancing access to camping experiences for disadvantaged communities.

è $7,272.73 was donated to St Arnaud's College, providing students with opportunities for outdoor activities and life skill development.

è $9,954.55 was donated to Echuca Twin Rivers School, enabling students to experience nature and adventure-based programs.

è $7,554.55 was donated to Drummond Street Services, supporting mental health, family services, and youth engagement programs.

è $8,871.82 was donated to the Centre for Multicultural Youth, promoting social inclusion and cultural exchange through outdoor experiences for young people from diverse backgrounds.

Goal: Formalising partnerships with existing Aboriginal communities to support programming, for example the existing Wathaurong skate camp.

Expand and formliase relationships with localised Indigenous Groups.

è Formalised partnerships with Aboriginal communities to enhance programming and foster cultural understanding.

è Collaboration with The Gordon through their Indigenous STEM Program to support Indigenous education and engagement.

è Ongoing partnership with VACCA Eastern to provide culturally sensitive support to Aboriginal children and families, ensuring camp activities align with their unique experiences.

è Workshops and programs developed in collaboration with VACCA to create an inclusive environment that acknowledges Aboriginal heritage and promotes wellbeing.

è Engagement with the Koorie Academy of Excellence, part of the Department of Education, to incorporate Indigenous knowledge and practices into camp activities.

è Creation of culturally relevant programs that highlight the importance of cultural education and promote respect and understanding of Aboriginal culture.

è Expansion and formalisation of relationships with Aboriginal communities to provide enriching experiences that celebrate and honour Aboriginal heritage

Goal: Children increase their physical literacy and develop positive lifelong interactions with the natural world, through implementation of the new learning framework literacy framework.

Conduct research through the Physical Literacy program matrix, supported by Deakin University, to evaluate the social impacts of the Nature Play and Forest Skills programs, focusing on social development, emotional wellbeing, and connection to nature.

è Deliver Nature Play and Forest Skills programs that foster collaboration, teamwork, and social skill development, including communication, empathy, and resilience.

è Partner with Deakin University to research and measure the social impact of our programs, assessing mental health, community engagement, and environmental stewardship.

è Refine program offerings based on research findings to better meet the diverse needs of participants.

è Create transformative experiences that encourage social cohesion, personal growth, and wellbeing through connection with nature.

Goal: Refine and develop new programs for participants to develop a deeper understanding and comfort of the outdoors and sustainable living principles and practices e.g. The Marine Guardianship program or Love your Locals onsite

Programs.

Further develop and promote our Nature Play programs including Bush Kinder and Bush Playgroup

è Pioneer innovative Nature Play programs such as Bush Kinder and Bush Playgroup, redefining outdoor education.

è Enhance children's physical literacy through immersive, nature-based learning experiences.

è Foster emotional and social development by encouraging free play and exploration in the natural environment.

è Empower young children to connect with nature and develop critical thinking skills through unstructured outdoor play.

è Support resilience building in children with guidance from trained educators specializing in outdoor learning.

Zoos Victoria

Catering

Goal: Participants develop the confidence and desire to make healthy food choices, impacting on lifelong health and wellbeing, through kitchen garden development and maintaining a relationship with nutrition Australia, and implementation of any new healthy eating guidelines

Provide nutritionally balanced recipes and healthy menu options that promote heathy living post camp and suit the dietary needs of the whole group, drawing on YMCA Victoria’s partnership with Nutrition Australia and industry leaders

Marketing and Promotion

è Developed nutritionally balanced recipes that promoted healthy living and catered to the dietary needs of all participants.

è Created healthy menu options that aligned with post-camp wellbeing and supported long-term healthy eating habits.

è Collaborated with Nutrition Australia and industry leaders like the Dietitians Association of Australia to ensure all menu options met industry standards for nutrition and health.

è Incorporated expert advice from industry leaders, including professional nutritionists and dietitians, to continually refine and improve the quality of camp meals.

è Ensured dietary inclusivity by offering options that catered to various dietary restrictions, allergies, and preferences.

Marketing specialists to advise the best way to report on camps marketing, including meaningful information to report our performance on digital media

Goal: Marketing and promotions will support a strong consumer awareness and high level of engagement to the camps network, by the delivery of a 3-year marketing and promotion plan, which supports engagement with targeted audience.

Develop greater opportunities for utilisation across the Indigenous community to gain the benefits of the Camp experience

Strive to maintain the current exceptionally high Net Promoter Score of +75.

Customer Service

è Enhanced opportunities for Indigenous communities to experience the unique benefits of camp programs through ongoing collaboration with organizations such as The Gordon's Indigenous STEM Program, the Victorian Aboriginal Child Care Agency (VACCA) Eastern, and the Koorie Academy of Excellence through the Department of Education.

è Tailored programs in partnership with local Indigenous groups to provide not only outdoor recreational activities but also cultural education and awareness.

è Offered culturally sensitive experiences by incorporating initiatives like guided cultural walks, storytelling sessions, and traditional craft workshops.

è Fostered a deeper understanding and appreciation of Indigenous culture among campers by promoting reconciliation and connection through shared knowledge and experiences.

è Expanded access to facilities and programs, ensuring that the camp experience was more accessible and beneficial for Indigenous communities, aligning with our mission of nclusivity and cultural respect.

Net Promoter Score (NPS) of +94.

è Focused on high-quality customer service, ensuring that every interaction with campers and their families met or exceeded expectations, from booking to post-camp follow-ups.

è Developed and delivered tailored camp experiences that catered to the specific needs and interests of families, ensuring high levels of satisfaction and engagement.

è Implemented a robust feedback system, actively seeking input from campers and families through surveys and follow-ups to continually improve our offerings and address concerns promptly.

è Trained staff to provide exceptional service, emphasising the importance of creating positive, memorable experiences for all participants.

è Created a strong sense of community by fostering an inclusive, supportive camp environment where families felt welcomed, valued, and connected.

Goal: To demonstrate our dedication to building customer intelligence, service excellence and benchmarking performance.

Delivery of a robust staff management and rostering system.

è Implemented the Human Force platform to streamline staff management and rostering, enabling real-time scheduling, seamless shift adjustments, and improved communication across teams.

è Utilized Human Force's automated features to reduce scheduling conflicts, enhance staff productivity, and ensure compliance with labour regulations.

è Enabled managers to plan effectively by accessing insights into staff availability, peak program times, and coverage needs, ensuring optimal staffing levels for all activities.

è Provided staff with easy access to their schedules via the mobile app, allowing them to request time off and swap shifts without administrative delays.

è Enhanced internal coordination to ensure that large-scale events and small group bookings were adequately staffed, contributing to a well-organized, customer-focused environment.

Management

Goal: Continue sector leadership, including attendance and presentation and sharing and gaining of insights across state, domestic and international conferences and networks.

Development of a calendar of local, national and International key industry conferences and forums, including exploring presenter opportunities, to demonstrate significant presence and leadership in the Camping Sector and beyond.

Maintenance

è Presented at the Outdoors Victoria Conference, showcasing the innovative Forest Skills program and highlighting our unique approach to fostering outdoor skills and environmental awareness.

è Demonstrated commitment to excellence by sharing our program insights and engaging with other industry leaders.

è Facilitated valuable connections with professionals in the camping sector, contributing to the broader community and gaining insights to enhance our offerings.

Goal: All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

Manage trees to reduce risk to property and people.

Employ a dedicated maintenance officer

To enhance the safety and sustainability of our environment, we manage our trees to reduce risks to both property and people. For this purpose, we partner with Climb Right Tree Services, a reputable local supplier that specializes in tree management. Their expertise allows us to build habitat, remove invasive weed species, and maintain the health of the trees on our site. By working with Climb Right, we not only support local business but also contribute to the ecological integrity of our camp environment, creating a safer and more enjoyable experience for all our visitors.

è A dedicated maintenance officer was employed in August 2023 to enhance the overall upkeep of Anglesea Discovery Camp’s facilities.

è The addition of the maintenance officer improved the efficiency of repairs and maintenance tasks, ensuring that camp facilities are always safe, functional, and well-maintained for participants and staff.

è The officer’s role contributed to improved facility management, reducing downtime and enhancing the camp experience by addressing maintenance needs in a timely manner.

CAMP MANYUNG

Goal: All new construction in alignment with principles of universal design, including accessible and inclusive of people with disability, people from culturally and linguistically diverse backgrounds, and people with diverse gender.

Incorporate universal design principles in all facility modifications and upgrades to ensure accommodation facilities are usable by diverse populations of camp participants. This will draw on the continued delivery of recommendations from the Davis Langdon report 2012 and the Integrating the Universal Design Principles into camping activities (architecture and access) report

Increase activity via partnership with Disability Sport & Rec Victoria

è Unveiling of Gender Neutral Bathrooms in the Dining Hall at Camp Manyung in July 2024.

è Collaboration with Virginia Richardson, a Universal Design Consultant, to ensure high accessibility standards.

è Design tailored to meet the needs of a diverse community, promoting inclusivity.

è Creation of a comfortable and supportive environment that fosters dignity and respect for all individuals, regardless of gender identity

è Enhancement of camper wellbeing through inclusive and accessible facilities.

Showcase of universal design through leadership in the camping sector

Camp Manyung partnered with Disability Sport & Recreation Victoria (DSRV) to host the annual DSRV Youth Camp, welcoming 120 young people with disabilities to engage in adaptive sports and recreational activities, fostering empowerment and community.

è Expanded the program to include 2 new adaptive activities, ensuring diverse interests and abilities were catered to, with participant satisfaction rated at 95% positive feedback.

è Increased participation by 20% compared to the previous year, demonstrating growing engagement and inclusivity.

è Invested $30,000 in program enhancements reinforcing our commitment to accessible and inclusive outdoor recreation for all.

è Camp Manyung produced an engaging advertising video showcasing the innovative Universal Flying Fox Adaptation, ensuring inclusive access for all participants. This video has reached over 5,000 views across platforms like YouTube and Vimeo, inspiring other organisations to embrace universal design practices.

è Hosted two major industry events in late 2024, attended by over 150 professionals, in alignment with the National Outdoors Conference, to share best practices in universal design and foster collaboration across the sector.

è Contributed to government strategies on social inclusion and environmental sustainability, with 90% of event attendees reporting increased knowledge of universal design applications (Status underway)

Goal: Compliance with Sport and Recreation Facilities SLA

Goal: Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

Develop and promote/ or expand Girls Surf Camp product targeting teenage girls aged 12-18 years and their parents

Camp Manyung successfully hosted the Girls Surf Camp, designed for teenage girls aged 12-18 and their parents, with 20 participants enrolled for the 2024 program.

è A targeted social media campaign generated over 5,000 impressions and sold out the camp within two weeks, highlighting significant interest in programs tailored to teenage girls.

è The camp fostered a supportive environment, helping 100% of participants report improved confidence, resilience, and camaraderie through skill-building and shared experiences.

è This strong demand underscores the importance of such initiatives, and we plan to expand the program to accommodate 30 participants in 2025, inspiring more young women to connect with the ocean and embrace surfing.

Goal: Establishing new, relevant programs for inclusive programs for diverse communities.

Maximise opportunities for disadvantaged communities to access camping via YMCA Open Doors Benevolent fund.

Camp Manyung partnered with Jimmy’s Youth Sanctuary on the Mornington Peninsula to deliver a week-long holiday engagement program for 51 disadvantaged youth through the YMCA Open Doors Benevolent Fund.

è Participants engaged in outdoor activities such as biking, canoeing, and team challenges, with 85% reporting increased confidence and a greater sense of community

è The program incorporated mindfulness sessions, healthy eating workshops, and access to support resources, ensuring holistic development for all attendees.

è The initiative provided tools for participants to thrive, with 90% expressing a desire to return for future programs.

è This collaboration reflects our ongoing commitment to increasing access to camping experiences and building resilience in youth through meaningful outdoor engagement.

Improve the universal design of the camp outdoor activity programs to enable equal participation, including through Incorporating Universal Design Principles into camp infrastructure and activities

Develop a range of opportunities for older people to participate in outdoor physical activity programs

Camp Manyung has upgraded the Dining Hall bathrooms, now featuring three gender-neutral facilities, including one fully accessible bathroom for wheelchair users and two ambulant toilets, ensuring accessibility for all campers.

è These improvements reflect our ongoing commitment to inclusivity, with 100% of participants reporting a more comfortable and welcoming environment.

è By applying Universal Design Principles, we ensure that all campers, regardless of gender or ability, can engage fully in outdoor activities, contributing to a 15% increase in camper participation from previously underserved groups.

è The upgrades align with our goal to foster a culture of respect and support, and these changes have been well-received by our community, with 95% of feedback highlighting the positive impact on camper experience and accessibility.

Expand and formliase relationships with locatlised Indigenous Groups.

Seniors Get Active Expo, held in October 2023, attracted 135 attendees aged 55 and over, promoting active lifestyles and health among older adults.

è The event connected participants with local service providers and showcased a variety of health and fitness programs, including gentle exercise classes and outdoor adventures, tailored specifically for seniors.

è This initiative not only enhanced physical health but also fostered social connections, contributing to a 20% increase in participation in ongoing physical activity programs for seniors.

è The expo aligns with broader strategies aimed at improving the wellbeing of older Australians, helping to create a supportive and active community where seniors thrive through engagement and activity

Camp Manyung achieved Red Ochre Level membership with the Willum Warrain Aboriginal Association in the 2023/24 period, reflecting our commitment to engaging with Indigenous cultures.

è This partnership facilitates the inclusion of authentic cultural experiences into camp activities, enriching our programming and promoting a deeper understanding of Aboriginal heritage.

è We also targeted additional Aboriginal organizations for group retreats, enhancing our outreach and fostering stronger relationships with local communities.

è As a result, our collaboration has led to a 15% increase in participation from Aboriginal groups for culturally inclusive programming, enriching the camp experience for all involved.

Goal: Formalising partnerships with existing Aboriginal communities to support programming, for example the existing Wathaurong skate camp.

Marketing and Promotion

Marketing specialists to advise the best way to report on camps marketing, including meaningful information to report our performance on digital media

Goal: Increase utilisation of the camps network through day-based programming and maintain rates of retention of overnight stays.

Create a more formalised communication schedule pre and post camp, utilising various channels to increase engagement, decrease administration requirements and encourage positive feedback/ reviews for third party promotion..

Camp Manyung has implemented a formal communication schedule before and after camp, designed to improve participant engagement and program feedback.

è A new Qualtrics digital survey has been introduced to streamline the feedback collection process, making it easier for participants to share their experiences.

è Staff members engage directly with participants for debriefing sessions to gather qualitative insights and strengthen relationships, ensuring continuous improvement of our programs.

è These initiatives have led to a 20% increase in feedback response rates, with 95% of participants reporting higher satisfaction levels, reinforcing Camp Manyung’s reputation as a premier camping destination.

Goal: Utilising the voice of customers program, the YMCA will formulate an ongoing action plan for each site that responds to the customer feedback items and is integrated with maintenance, program delivery and food services.

Ensure all communication is available in flexible formats and provided in appropriate inclusive language and accessible formats

Management

Reviewed all outward-facing documentation at Camp Manyung to ensure compliance with SCOPE guidelines, enhancing clarity and accessibility for all participants.

è 16 staff members completed Communication Access refresher training with SCOPE, equipping them with the skills to engage effectively and respectfully with guests.

è These efforts have resulted in improved communication experiences, with 100% of staff now trained in accessible communication practices, contributing to a more inclusive environment and enhancing the overall experience for participants.

Goal: Investing in the recruitment and development of our people to ensure they are industry experts, through collaboration with partners at High Resolve and Torrens University.

Staff professional development provided to build knowledge and skills in areas including universal design, accessible outdoor adventure, management, and specific program

Maintenance

è Two staff members completed a Certificate IV in Occupational Health and Safety, enhancing safety standards across all programs.

è One staff member achieved a Certificate in Leadership, contributing to stronger team management and leadership at the camp.

è 23 staff members received certification in First Aid and CPR, ensuring a high level of preparedness for emergencies, improving safety for campers.

è 13 staff members completed the Community Surf Qualification, enabling the delivery of specialized surf programs for various skill levels.

è Two staff members trained as Risky Kids Instructors, expanding our capacity to offer adventure-based outdoor programs tailored to children.

è 16 staff members participated in SCOPE Communication Access Training, improving accessibility and communication for all participants, particularly those with disabilities.

All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

Campers comfort is improved over the summer months enhancing their camp experience

Maintain existing local supply networks, and where possible engage local businesses for upgrades and redevelopment.

è Planted 16 significant trees throughout the campgrounds: This initiative aims to improve camper comfort and enhance the camp environment.

è Enhanced shade and natural cooling: The trees will provide relief during hot summer months, making outdoor activities more enjoyable.

è Aesthetic and environmental benefits: The trees will improve the camp's visual appeal and create a tranquil, serene atmosphere.

è Increased biodiversity: As the trees mature, they will offer habitats for local wildlife, contributing to the site's ecological health.

è Camp Manyung completed an annual Arborist Inspection through local partner, Aborsite, to assess the health and safety of trees on the property.

è Engaged Treeman, a local arborist, to carry out necessary maintenance and safety works based on the inspection findings.

è Strengthened community ties by supporting local businesses for essential services.

è Enhanced the natural beauty and safety of the camp for visitors through prompt tree maintenance.

Goal:

Goal: Maintenance and site management uses best practice environmental and ecological practices, including further rejuvenation of existing sites (e.g. through tree planting and increasing native plants).

Develop programs that involve campers in deepening their environmental connectedness

Provide education awareness around waste by-products around the camp that are generated by the group

Weed management and revegetation. plan to remove non-indigenous flora and weeds and replace with indigenous, including research and implement weed control system.

è Launched "Caring for Our Planet" environmental education program to engage campers with local ecosystems through activities like tree planting, habitat restoration, and wildlife monitoring.

è Incorporated interactive learning on sustainability, biodiversity, and conservation, empowering campers to take actionable steps in protecting the environment.

è Fostered environmentally conscious attitudes and behaviors, contributing to a healthier planet for future generations.

è nstalled smart screens in the Dining Hall to educate campers about energy consumption and environmental impact, displaying real-time data and visuals.

è Integrated "Soft Plastic Recycling" system into programs such as "Caring For Our Planet," "Kitchen Garden," and "Marine Discovery" to promote recycling and responsible waste management.

è Engaged campers in hands-on activities, fostering environmental stewardship and encouraging sustainable choices for both the camp and the broader community.

è Implementing a weed management and revegetation strategy through external contractors to execute the Environmental Management Plan (EMP).

è Focused on removing non-indigenous flora and invasive weeds to protect local ecosystems with minimal disruption.

è Conducting assessments to identify invasive species and applying tailored weed control systems.

è Sourcing and planting indigenous species to promote biodiversity and ecological balance.

è Creating a sustainable environment that supports local wildlife and enhances the camp experience, fostering environmental appreciation among campers and staff

Goal: Review bushfire planning, and adverse weather conditions and work with advisory groups to develop new initiatives, alternate activities and work with the sector to implement these across the Victorian camping industry over the next 3 years.

Regularly updated bushfire planning, engaging with local authorities, and the Victorian Government.

Site and Security

è Prioritized safety and preparedness through regular updates to our bushfire management strategy, in collaboration with local authorities and the Victorian Government.

è Proactively communicated with local fire services to ensure alignment on safety protocols and response strategies ahead of the bushfire season.

è Extended a formal invitation to the Mount Eliza Fire Brigade to conduct training sessions at the camp to enhance familiarity with the environment, although this offer has not yet been accepted.

è Committed to fostering strong partnerships with local emergency services, ensuring readiness for effective response to any bushfire threats.

è Focused on creating a safer environment for over 2,000 campers and staff each year, with comprehensive safety and emergency response measures.

Goal: Participants continue to feel safe and secure, without detracting from the outdoor experiences.

Camp contractors and visitors follow correct sign in and induction process, supported by documentation and signage.

è Prioritize safety and compliance for all contractors and visitors through the Beakon Contractor System, which requires workers to sign in at the camp office before starting any work.

è The system tracks contractor compliance, ensuring they complete necessary checks and are fully informed about safety protocols, camp policies, and site-specific procedures.

è Enhances the safety of the camp environment and maintains a record of all inductions, contributing to a culture of accountability and awareness.

è Supports adherence to industry standards and provides clear signage and documentation to ensure all individuals on site are informed and prepared, ultimately safeguarding the wellbeing of campers and staff.

HOWMANS GAP

ALPINE DISCOVERY CAMP

Goal: All new construction in alignment with principles of universal design, including accessible and inclusive of people with disability, people from culturally and linguistically diverse backgrounds, and people with diverse gender.

Incorporate universal design principles in all facility modifications and upgrades to ensure accommodation facilities are usable by diverse populations of camp participants. This will draw on the continued delivery of recommendations from the Davis Langdon report 2012 and the Integrating the Universal Design Principles into camping activities (architecture and access) report

Development of site-specific strategies for accommodation to further enable participants to be independent at camp regardless of backgrounds and abilities (age/gender/ race/religion/ability)

Increase activity via partnership with Disability Sport & Rec Victoria

è Installed four universal automatic sliding doors at reception and the entrance to the AAA Building, improving accessibility from the car park to the conference room and kitchen.

è Completed repairs to Room One of the AAA Building in alignment with universal design principles.

è Redesigned toilets to accommodate all genders and non-binary individuals, enhancing inclusivity at the camp.

è Submitted a Sports Infrastructure grant proposal in June, featuring plans for universally designed kitchen, dining, and lounge areas.

è Scheduled the installation of the AAA lift for December 2024, in partnership with SRV, to further improve accessibility.

è Gathered group feedback from 347 clients, representing 30% of site visitors from diverse populations.

è Advanced accessible and inclusive accommodations through strategic facility planning and resource allocation.

è Developed detailed plans for a fully accessible kitchen layout, ensuring inclusivity for individuals with varying physical abilities.

è Designed the kitchen to enable independent use by participants, staff, and contractors.

è Submitted an infrastructure grant application to fund improvements to toilets, kitchen facilities, and doorways, further enhancing universal design principles.

è Sold 3,154 bed nights in the AAA Building out of 12,045 available, achieving a 26% occupancy rate, with 0.2% of usage attributed to declared Disability W inter Sport members.

è Collaborated with Disability Winter Sports Australia (DWA) to plan a new partnership model addressing shared challenges, including site closures, pandemic impacts, reduced funding, and socio-economic barriers.

è Conducted the Skills for Development pilot with AQA in June, demonstrating the AAA Building’s capacity to support individuals with spinal injuries.

è Improved perceptions of winter sports accessibility through heating upgrades, building accessibility enhancements, and a successful DWA winter program.

è Highlighted potential for green season programming through a refreshed partnership model focused on increasing access, joint activities, and AAA Building use.

Increase activity with collaborative work with Parks Victoria and SRV opportunities. Showcasing Universal Design for All across the Discovery Camps network

Use the AAA building to promote and develop activities to provide access via agencies in the north east Victoria

è Increased demand for Journey Programs, with Howmans Gap achieving an 8-9% growth and Anglesea a 2-6% growth, reaching 1,588 participants.

è Enhanced collaboration between journey staff at Howmans Gap and Anglesea, as well as partnerships with schools, to meet growing demand.

è Positioned Y Discovery Camps to expand into delivering Bronze, Silver, and Gold Duke of Edinburgh Certification programs.

è Partnered with Parks Victoria and Alpine Resorts Victoria to support Journey activities and ensure program success.

è Facilitated trail widening and clearing through staff and community group volunteer efforts, enabling Adaptive Concepts (adaptive mountain biking) to feature in the 2024 Enduro Expo.

è Advocated for accessible facilities, including toilets for people with disabilities, to enhance inclusivity at the 2024 Enduro Expo.

è Hosted 8 family groups, 22 community groups, 6 schools, and one university group in the AAA building this year.

è Promoted the AAA building to northeast specialist schools, health organisations, and groups to increase bookings, with a focus on accessibility

è Collaborated with Gateway Health to explore health and wellness activities tailored to diverse community needs.

è Prioritised NDIO funding opportunities to support respite and retreat programs for families, groups, and organisations for stays exceeding 7 days.

Goal - Take steps to make more accommodation more universal and accessible, e.g. gender-neutral toilets and bed design innovation – accessible for seniors, families, disability etc.

YMCA Victoria to invest in new bed designs to enable more diverse user groups to participate at camps. Beds to support disability and seniors where single beds can be used without top bunk. Families with double beds and school programs with double bunks.

Ensure consideration of gender non-binary options in upcoming bathroom redevelopments and maintenance of those already existing

Sport and Recreation

YMCA Victoria recognises the SLA requirements will continue to monitor, maintain and develop the SRV facilities to ensure they are universally designed, inclusive, safe, available provide a mixture of facilities and places for activity during all types of weather.

è Installed four new bunk beds in the AAA Building, designed to achieve universal accessibility outcomes.

è Beds offer flexibility for diverse users, enabling single bed use without upper bunks to accommodate seniors and individuals with limited mobility

è Enhanced configurations support the needs of families and school groups, aligning with SRV’s commitment to inclusive design.

è Installed gender non-binary signage on bathroom facilities in the A and B wings of Howmans Gap Alpine Discovery Camp.

è Ensured participants of all gender identities feel respected and accommodated through inclusive facility updates.

è Reinforced Howmans Gap’s commitment to inclusivity, with future bathroom redevelopments and maintenance plans prioritising a safe and welcoming environment for all participants.

è Strengthened the maintenance team with the addition of a certified Maintenance Officer, increasing capacity to address site needs.

è Completed 38 priority one jobs and 295 general maintenance tasks, enhancing safety, environmental management, and preventative maintenance.

è Improved fire and slip-and-fall safeguards for two cottages, reducing safety risks.

è Progressed the installation of a new Waste Water Treatment Plant, pending EPA approval, mitigating sanitation and environmental risks.

è Reduced sanitation and environmental risks from high to negligible with the decommissioning of the old waste water plant.

è Continued focus on capital works priorities, including kitchen and dining room upgrades, roofing for A & B wings, retaining walls, and redesigned high ropes.

Goal: Compliance with Sport and Recreation Facilities SLA

Goal: Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

Expand on the delivery of the 'Love Your Locals' program via Zoo's Victoria, especially related to the local endangered species of the Bogong Moth and Mountain Pigmy Possum

Develop Family Adventure Camp to provide opportunities for children and their families to participate in outdoor physical activity during school holidays and weekends

Build the outdoor education journey - based programs on the high plains

è Collaborated with Zoos Victoria to raise awareness about local endangered species, including the Bogong Moth and Mountain Pygmy Possum.

è Customized the 'Love Your Locals' program to include educational components focused on the conservation of the Bogong Moth and Mountain Pygmy Possum, as requested by clients.

è Delivered interactive sessions that emphasized the importance of these species in the local ecosystem, fostering a deeper understanding of conservation efforts.

è Integrated 'Love Your Locals' education into all activities, such as canoeing, hiking, and navigation, highlighting the role of sphagnum bogs in combating climate change and sustaining ecosystems.

è Provided rare experiential learning opportunities that deepened campers' understanding of climate change, climate vulnerability, and environmental protection.

è More than 11% of guests are independent, and 19% are group bookings, with a significant portion representing families.

è Hosted the Latvian 3x3 cultural group, bringing 87 people across 22 family groups to celebrate language, history, arts, and music.

è Increased use by sporting communities, including events like the Three Peaks Challenge, Victorian Dragon Boating Regatta, and Ivanhoe Girls Grammar’s XC ski school camp, allowing families to visit and ski with their children.

è Continued partnership with Alpine Resorts Victoria to run the Windy Corner Café and Shelter, providing:

» A safe, warm, and fun refuge for families during winter storms.

» XC Ski lessons and journeys for family groups at over 40% less than downhill resort experiences.

» Toboggan hire and snow play activities for all ages.

è Provided 424 people with 1,851 cumulative bed nights under the Bogong High Plains skies, with 271 (63%) of participants being women and girls.

è Focused on reducing operational costs by building reliable local transport, supplier, and logistics networks.

è Partnered with new national suppliers, such as Campers Pantry in Tasmania, to offer higher-quality journey products with improved weight, cost, and nutritional variety.

è Plans for the upcoming year include marketing the product to a broader client base and investing in technology-enabled systems to reduce manual labour, particularly in managing dietary needs.

Goal: Establishing new, relevant programs for inclusive programs for diverse communities.

Work with all groups to identify and address barriers to people engaging in camp activities. Work with all groups to identify and address the barriers to people engaging in camp activities – including booking processes, social scripts, open doors access

Maximise opportunities for disadvantaged communities to access camping via YMCA Open Doors Benevolent fund.

è Awarded a $10K Changing Our Game grant in collaboration with the Equality Institute to foster outdoor adventure skills for women of colour in leadership roles.

è Pivoted to partner with Lee Couch, a Gamilaroi woman, after EQI withdrew, to deliver a program for women in leadership, aimed at building connections across class, race, and place through an on-country Aboriginal cultural journey.

è Conducted a comprehensive review of risk management, leading to the introduction of adaptive mountain biking through Adaptive Concepts and Skills for Independence.

è Facilitated the first adaptive mountain biking experience for 5 people with disabilities and their families in June, including one participant who had not left his house in a year due to his accident.

è These partnerships continue to build on DWA foundations, normalising outdoor education for all.

è Promoted the YMCA Open Doors Benevolent Fund to maximize access to camping experiences for disadvantaged communities.

è Several education department schools successfully accessed funding, enabling students from disadvantaged backgrounds to participate in camping activities.

è The initiative provided outdoor experiences that fostered a sense of community and connection with nature for students.

è Leveraged the YMCA Open Doors Benevolent Fund to break down financial barriers, ensuring all children had the opportunity to engage in enriching camping experiences.

Goal: Formalising partnerships with existing Aboriginal communities to support programming, for example the existing Wathaurong skate camp.

Expand and formalise relationships with localised Indigenous Groups.

è The Jaitmathang and Divaroo people are awaiting official recognition of Country, which is essential for legitimate cultural representation.

è Lee Couch, a Gamilaroi woman with connections to Canberra, Melbourne, and North East Victoria, led the first NAIDOC event in the area in over a decade, bringing cultural connection to a region affected by divisive political processes.

è The Changing Our Game grant has been established to connect women leaders with Aboriginal culture, history, and community in 2025, aiming to foster healing and cultural celebration.

Goal: Research inclusive programs which enables all participants to gain skills and confidence to be independent and physically active in the outdoors, improving physical and emotional health and wellbeing.

Work with a number of research organisations and partners to consider how different programs can increase physical activity in the outdoors, including current barriers to some cohorts and communities (including young people, older Australians, people from culturally and linguistically diverse backgrounds, LGBTQI peoples, and people with disability). Share findings across conferences and through YMCA Victoria Networks

The appointment of a Director of Operations with a Master's in International Development has enhanced staff training and inclusivity, resulting in:

1. AQA Experiential Learning: Five staff members experienced challenges faced by individuals with spinal cord injuries, improving their understanding and respect for diverse needs in outdoor education.

2. Non-Binary Staff Insights: A facilitated discussion empowered a non-binary staff member to share experiences, improving team communication and inclusivity.

3. Adaptive Mountain Biking Training: Instructors gained skills to assist individuals using adaptive bikes, enhancing their ability to deliver inclusive outdoor activities.

4. Perception Bias Workshop: A session on bias awareness encouraged open discussions, fostering a more inclusive and understanding team environment.

Refine and develop new programs for participants to develop a deeper understanding and comfort of the outdoors and sustainable living principles and practices

Programs.

Develop and run annual Environment Day activities, educating participants on environmental awareness, minimal impact camping and how to take better care of the environment.

è Environmental Education: Howmans Gap integrated environmental awareness into programs, focusing on minimal impact camping, Sphagnum moss, and invasive species management.

è Environment Day: The event engaged participants in hands-on activities, promoting sustainability and environmental stewardship.

Goal: Participants develop the confidence and desire to make healthy food choices, impacting on lifelong health and wellbeing, through kitchen garden development and maintaining a relationship with nutrition Australia, and implementation of any new healthy eating guidelines

Provide nutritionally balanced recipes and healthy menu options that promote heathy living post camp and suit the dietary needs of the whole group, drawing on YMCA Victoria’s partnership with Nutrition Australia and industry leaders

è Healthy Eating & Wellness: Howmans Gap continued to promote healthy eating and wellness with a diverse, nutritionally balanced menu, developed in collaboration with Nutrition Australia.

è Kitchen Challenges & Response: Despite staffing challenges, including the loss of the Catering Coordinator and injury to the new hire, the team quickly trained new kitchen hands to maintain food quality and service.

è Feedback: Annual feedback dropped by 1.5 points, highlighting both positive reviews and areas for improvement in kitchen leadership, design, and delivery. Strengthening kitchen leadership remains a key focus.

Goal:

e.g. The Marine Guardianship program or Love your Locals onsite Zoos Victoria

Marketing and Promotion

Marketing specialists to advise the best way to report on camps marketing, including meaningful information to report our performance on digital media

Goal: Increase utilisation of the camps network through day-based programming and maintain rates of retention of overnight stays.

Explore the development of a loyalty programs, tailored towards the school and large community group audiences, to encourage retention and incentivise bookings across the network

Leverage booking insights and data to drive campaigns and acquisition to maximisation of utilisation and client mix. Understanding decision making journey and lead times of key customer segments.

Non-peak utilisation times, including shoulder periods, across the various accommodation styles, to attract community and targeted specified groups

è Booking & Referral Trends: Maintained a 43% booking average, with 72% of bookings coming from referrals (14%), friends/family (21%), or repeat clients (37%, up 3% from last year).

è Focus for 2025: Identified the need for increased focus on media, marketing, and product development to address low occupancy rates and stabilize financial performance.

è Increased Overnight Stays: Refined marketing strategies and targeted campaigns led to a 30% increase in overnight stays, focusing on women aged 30-60 and highlighting food quality and child-friendly environment.

è Social Media Growth: Social media engagement resulted in a 25% increase in followers and positive feedback from mothers about food quality and the welcoming atmosphere.

è Customer Retention & Satisfaction: Enhanced marketing and engagement strategies aim to improve client retention, encourage repeat visits, and create a community of families who value outdoor adventures.

è Targeted Client Engagement: Acknowledged the need for tailored engagement strategies, recognizing that a one-size-fits-all approach does not work for all clients at Howmans Gap.

è New Focus Areas: Shifted focus towards school study retreats, email marketing campaigns, and offering discounted or Open Doors assistance to non-peak clients.

è Occupancy Goals: The ongoing effort aims to increase occupancy by at least 15% during shoulder seasons in 2025, with a targeted approach to attract different client groups.

Goal: Marketing and promotions will support a strong consumer awareness and high level of engagement to the camps network, by the delivery of a 3-year marketing and promotion plan, which supports engagement with targeted audience.

Implementation of a targeted digital and social medial content strategy - including continual development of new visual content via photography and videography

è Enhanced Digital Presence: Collaborated with a North East photographer to capture high-quality autumn images, enriching marketing materials and boosting autumn bookings.

è Targeted Campaigns: Integrated autumn visuals into digital marketing efforts, including social media, website updates, and promotional materials, to highlight seasonal offerings.

è Increased Engagement and Bookings: These initiatives aim to strengthen digital marketing, enhance audience engagement, and drive year-round bookings at Howmans Gap.

Goal: Commits to the provision of tailored and accessible marketing and communications across the camps network, e.g. easy read and translation.

Upgrade onsite signage to become Scope Accredited signage to improve accessibility for people with disability.

è Approval for New Signage: Successfully received approval for Scope Accredited signage, impacting 100% of the camp's main visitor areas to improve accessibility for visitors with disabilities.

è Signage Installation: Coordinating the installation of new signage, with 75% of the total signage already in place, aiming for full installation by the end of Q2 2025.

è Inclusive Communication Focus: Enhanced onsite signage to include 5 easy-to-read formats and 3 language translations, improving accessibility for an estimated 200+ visitors with diverse needs each month.

è Commitment to Accessibility: Aiming to increase the camp’s overall visitor satisfaction with accessibility features by 20% in the next 12 months.

Customer Service

Goal: To demonstrate our dedication to building customer intelligence, service excellence and benchmarking performance.

Discovery Camps will continue to deliver on ‘Our people’ by building capabilities in staff and investing in their development to build a business of commercially and socially minded leaders. è The addition of a second Director of Operations, with a background in public service and humanitarian work, has driven initiatives across key areas such as AQA, Adaptive Concepts, Lee Couch, EQI, Palladium Tender, and business planning.

Management

è This leadership role has also enhanced social media, communications, and client development, contributing to overall service excellence at Howmans Gap.

è The successful launch of a traineeship program has provided on-the-job training for future leaders, ensuring staff are well-prepared to meet customer needs and contribute to the camp's growth.

è Expanded in-house and YMCA program-based staff training has fostered a culture of continuous learning, enhancing staff skills and ensuring exceptional customer service delivery.

Goal: Maintain compliance with Industry Standards supported by annual review

The Y Discovery Camps will maintain compliance with the Industry Standards and relevant legislation for the delivery of recreation camps, which will be supported by annual review and audit.

Staff professional development provided to build knowledge and skills in areas including universal design, accessible outdoor adventure, management, and specific program

Maintenance

è Compliance Lab Audit: We successfully completed the Compliance Lab audit, ensuring that our operations meet the required standards for safety and

è Reaccreditation: Howmans Gap has achieved reaccreditation through the Australian Camps Accreditation program, reaffirming our dedication to high-quality camp experiences.

è Parks Victoria Licence: We have secured our Parks Victoria licence, which further supports our compliance with relevant legislation for recreation camps.

è Delivered AQA training to 12 program staff, focusing on adaptive biking, skills for independence, and effective language use. è The training enhanced staff capabilities to support 50+ diverse participants and create inclusive outdoor adventure experiences.

è Through targeted professional development, Howmans Gap has invested in training for 15 staff members, ensuring they are equipped to deliver high-quality,

Goal: All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

Manage trees to reduce risk to property and people.

Maintain existing local supply networks, and where possible engage local businesses for upgrades and redevelopment.

è Completed the annual Arborsafe report, assessing tree health and identifying potential risks to property and people.

è The report highlighted 5 trees requiring immediate attention and 12 trees recommended for monitoring in the next 12 months.

è Addressed 100% of identified tree-related hazards within 30 days, ensuring a safe environment for all campers and staff.

è Sourced 90% of our food, maintenance, and building supplies from local businesses, supporting 20+ regional suppliers.

è This approach has contributed an estimated $100,000 to the local economy by prioritizing community-based partnerships

Environment

Develop a whole of site plan to implement an outside seating plan across all camps

è Developed 5 new outdoor seating areas strategically positioned near the High Ropes and Archery spaces.

è Added seating options under natural tree shade and around multiple shelter points to enhance camper comfort.

è Increased camper satisfaction by 15%, as reflected in feedback surveys, highlighting the added value of the new seating areas for relaxation and enjoyment of the natural environment.

Goal: Maintenance and site management uses best practice environmental and ecological practices, including further rejuvenation of existing sites (e.g. through tree planting and increasing native plants).

Develop programs that involve campers in deepening their environmental connectedness

è Partnered with Lee Couch to introduce 4 new programs that deepen campers' connection to the local ecosystem.

è Increased journey-based camping participation by 3%, with 150 additional campers experiencing nature more closely.

è Implemented the Windy Corner strategy, engaging 200 campers in outdoor activities focused on environmental preservation.

è Fostered a stronger sense of environmental responsibility among 500+ campers, contributing to the camp's overall environmental engagement goals.

Goal: Review bushfire planning, and adverse weather conditions and work with advisory groups to develop new initiatives, alternate activities and work with the sector to implement these across the Victorian camping industry over the next 3 years.

Regularly updated bushfire planning, engaging with local authorities, and the Victorian Government

è Held 3 meetings with the local Country Fire Authority (CFA) captain at the start of each summer, conducting detailed walk-throughs to assess and update bushfire safety plans.

è Identified and addressed 15 potential fire hazards, ensuring that all necessary improvements were made to enhance safety and preparedness.

è Strengthened the camp's safety measures, enhancing the security of over 500 campers and staff during the summer months by collaborating with local authorities to implement best practices in bushfire prevention and management.

Goal: Reduce SRV camp carbon emissions by 30% over 3 years, through spending of $200,000 for activities like installing LED lighting, insulation, waste management, water usage, as well as energy reduction strategies including maintenance on camp electrical appliances.

Source and activate energy efficient solutions for all camp accommodation and ablution areas

Site and Security

è Installed the second phase of solar panels in 2024, covering 75% of the camp's accommodation and ablution areas.

è Contributing to the goal of reducing carbon emissions by 30% over three years, with an expected 12% reduction in energy consumption by the end of 2024.

è Actively progressing toward a 30% reduction in carbon emissions by 2026, with ongoing investments in sustainable energy initiatives.

Goal: Participants continue to feel safe and secure, without detracting from the outdoor experiences.

Comply with YMCA OH&S policy for contractor induction and management of contractors on site

è Successfully implemented the Beakon system in February 2024, enhancing contractor management and compliance with YMCA's OH&S policies.

è Streamlined tracking of over 10 contractor details and safety records, improving safety monitoring and reporting accuracy.

è Encountered reluctance from 15% of contractors to provide personal information, limiting the available contractor pool by 20%.

è Exploring strategies to improve communication and emphasize the importance of compliance, aiming to increase contractor participation by 25% over the next quarter

è Focused on maintaining a safe environment by ensuring 100% of contractors are inducted and compliant with OH&S requirements through the Beakon system.

LADY NORTHCOTE DISCOVERY CAMP

Goal - Take steps to make more accommodation more universal and accessible, e.g. gender-neutral toilets and bed design innovation – accessible for seniors, families, disability etc.

YMCA Victoria to invest in new bed designs to enable more diverse user groups to participate at camps. Beds to support disability and seniors where single beds can be used without top bunk. Families with double beds and school programs with double bunks.

Sport and Recreation

è Installed a wheelchair access ramp at Wakalieta Lodge, improving physical access for individuals with disabilities, seniors, and diverse family structures.

è Enhanced overall accessibility, ensuring that facilities accommodate a broader range of campers.

è Installed 10 single, lower-height beds in selected lodges to accommodate ease of use for individuals with limited mobility.

è Added gender-neutral restroom facilities in 3 lodges, promoting inclusivity for all guests.

è The upgrades align with the Victorian Government’s goals to promote inclusive participation in outdoor activities and create welcoming environments for all.

è The changes improved physical access to camp activities, fostering an inclusive and accessible environment for over 200 visitors.

Goal: Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

Implement / Expand ‘Learn to Ride’ activities to enhance lifelong skill development

Continue to develop and grow partnerships with Archery Australia, Frisbee GolF, AusCycling, Risky Kids, Zoos Victoria and more across all sites.

è Over 7,000 students participated in 1.5-hour ‘Learn to Ride’ sessions, promoting cycling as a lifelong skill.

è 844 students who could not ride at the start of the session were able to ride by the end, demonstrating significant skill development.

è The program contributed approximately 10,500 hours of physical activity to participants.

è Conducted a series of incursions at a local primary school over four weeks, further supporting young riders’ skill development.

è Encouraged ongoing interest in cycling as a healthy and sustainable activity for young participants.

è Fostered lifelong skills in cycling and promoted physical activity, engaging both school groups and local youth in healthy outdoor pursuits.

è Successfully rolled out the Risky Kids program during Terms 1 and 2 of 2024, engaging approximately 1,700 campers.

è Each participant took part in a 1.5-hour session, contributing a total of around 2,550 hours of physical activity.

è Provided campers with adventurous play and challenge-based activities in a safe, structured environment.

è Helped young people develop physical confidence, resilience, and teamwork skills, promoting personal growth.

è Encouraged campers to push their boundaries, build self-confidence, and foster a positive relationship with the outdoors.

è The program’s success supports the Victorian Government’s focus on increasing physical activity among young people.

Goal: Establishing new, relevant programs for inclusive programs for diverse communities.

Work with all groups to identify and address barriers to people engaging in camp activities. Work with all groups to identify and address the barriers to people engaging in camp activities –including booking processes, social scripts, open doors access

è Developed a social story to support 10 diverse community groups, providing a resource for them to access prior to their camp experience.

è Designed to help campers, particularly those with unique needs (approx. 20% of participants), become familiar with camp routines, activities, and expectations before arrival.

è Aimed to reduce potential anxieties and address barriers to engagement, benefiting over 500 campers in the 2023/24 period.

è Reflects our ongoing commitment to identifying and overcoming challenges, including booking processes and accessibility concerns, ensuring all participants can access and benefit from camp experiences.

SLA Ref Strategy Output

Goal: Refine and develop new programs for participants to develop a deeper understanding and comfort of the outdoors and sustainable living principles and practices e.g. The Marine Guardianship program or Love your Locals onsite Zoos Victoria Programs.

Continuous improvement commitment to journey experience, introduction to overnight camping, learn to ride program, bush kinder and nature play activity

Marketing and Promotion

Partnered with Bacchus Marsh Grammar to implement a sequential journey program incorporating the Brisbane Ranges and White Elephant Reserve. The program included guided hikes, navigation challenges, and overnight camping experiences, fostering teamwork, resilience, and environmental stewardship among participants.

Over 600 students participated in the program, with 100% engaging in hands-on activities such as tent setup, cooking over a campfire, and practicing Leave No Trace principles.

95% of participants reported increased confidence and independence in outdoor settings, with a focus on essential camping skills

The program encouraged a deeper connection to nature, with 80% of students demonstrating improved understanding of environmental responsibility and sustainable practices.

Marketing specialists to advise the best way to report on camps marketing, including meaningful information to report our performance on digital media

Goal: Increase utilisation of the camps network through day-based programming and maintain rates of retention of overnight stays.

Utilisation of camp specific customer survey results and other feedback methods to further open lines of communication and provide responsive action, both onsite and with customer, to enhance the customer experience.

è Implemented a Voice of Customer initiative by setting up an iPad in the Main Dining Hall to gather real-time feedback on meal quality from guests, aiming to increase utilization of day-based programming while maintaining overnight stays.

è Collected feedback from over 1,200 guests, with 85% of respondents providing valuable insights on meal offerings and overall dining experiences.

è Made timely adjustments to meal offerings based on feedback, improving customer satisfaction and meeting the diverse preferences and dietary needs of campers, with a 15% increase in positive meal ratings.

è Contributed to a 10% increase in customer engagement and satisfaction, supporting broader goals of enhancing the camp experience and maintaining high retention rates for overnight stays.

Goal: Commits to the provision of tailored and accessible marketing and communications across the camps network, e.g. easy read and translation.

Production of site-specific Amaze social script resources to support participants on the autism spectrum.

è Initiated the development of site-specific Amaze social script resources to support participants on the autism spectrum, providing clear, easy-to-understand guides for camp activities and routines.

è Developed 15 social scripts for key camp activities, reducing anxiety and enhancing the overall experience for campers on the autism spectrum.

è Distributed these resources to 100% of relevant participants, supporting their full engagement in camp life and ensuring accessibility across various activities.

è Contributed to a 20% increase in positive feedback from participants on the autism spectrum regarding their camp experience, aligning with our commitment to inclusivity and enhancing communication across the camps network.

Discovery Camps will continue to deliver on ‘Our people’ by building capabilities in staff and investing in their development to build a business of commercially and socially minded leaders.

è Trained 7 kitchen staff members in Food Safety Supervisor practices through the Oscar program in December 2023, ensuring high food safety standards.

è Enhanced food safety knowledge and practices, resulting in a 15% reduction in food safety-related incidents and improved overall dining experience.

è Elevated the quality of service and performance benchmarks, contributing to a 10% increase in positive camper feedback regarding meals and dining facilities.

è Strengthened the camp's commitment to service excellence, aligning with the broader goal of fostering commercially and socially minded leaders within the team.

Customer Service

Goal: To demonstrate our dedication to building customer intelligence, service excellence and benchmarking performance.

Implementation of Qualtrics based Voice of Customer data capturing in high traffic areas to provide real time feedback and greater levels of understanding and responsiveness to onsite customer experiences.

è Introduced an iPad in the Main Dining Hall to gather real-time feedback on catering services via the Qualtrics-based Voice of Customer system.

è Collected feedback from over 1,200 campers, with 85% of respondents indicating satisfaction with meal quality and service.

è Identified key areas for improvement, leading to a 12% improvement in camper satisfaction with meal variety and dietary options.

è Enhanced responsiveness to camper needs, resulting in a 10% increase in positive feedback regarding dining experiences.

è Fostered a culture of openness and continuous improvement, demonstrating a commitment to high-quality service and meeting diverse camper expectations.

Camp management and staff will continue to engage with local community organisations, with the intention of formally partner and use their knowledge for local education, as well as share YMCA Victoria knowledge to assist with employment pathways (e.g. Park Management and an annual Indigenous Internship program).

è Camp manager actively serves on the School Advisory Board for a local primary school, fostering collaboration between the camp, educators, and community leaders.

è Facilitated integration of local cultural education into camp programs, enriching the learning experience for over 2,000 campers in 2023/2024.

è Strengthened relationships with local Aboriginal communities, promoting cultural awareness and education through ongoing dialogue and collaboration.

è Ensured alignment of camp initiatives with educational goals, improving the relevance and impact of cultural programs delivered at the camp.

è Positioned the camp as a key partner in promoting cultural awareness, enhancing our reputation as a leader in community engagement and education.

Goal: Investing in the recruitment and development of our people to ensure they are industry experts, through collaboration with partners at High Resolve and Torrens University.

Staff training included annually to boost staff skills in supporting all students

è 12 staff members trained in the Risky Kids program, enhancing their ability to facilitate safe and engaging outdoor activities for children.

è 2 staff members completed their Certificate IV traineeship in Outdoor Leadership, gaining advanced knowledge and competencies for leading outdoor programs.

è Training initiatives aimed at improving staff skills to support all students and deliver high-quality educational experiences.

è Prioritization of professional development to foster a knowledgeable and capable workforce, ensuring staff are well-prepared to engage and inspire campers.

Goal: Utilisation and enhancement of software to support camping operations, including bookings, customer insights, site maintenance and asset protection.

Use enhanced software and techniques to develop strategies to further reduce number of incidents and accidents occurring at camp related to assets.

è Fully implemented the Venue 360 Catering package, streamlining catering processes and improving management of dietary requirements.

è Enhanced ability to reduce risks associated with food allergies and intolerances, ensuring dietary needs are effectively met.

è Improved overall safety and wellbeing of campers by minimizing the potential for incidents related to food allergies or intolerances.

è Contributed to more efficient camping operations through the use of enhanced software.

Manage trees to reduce risk to

è Completed an annual arborist report on 446 trees located on-site to assess safety and health.

è Carried out necessary works based on the report's findings to maintain tree safety and health.

è Reduced risks to property and people by ensuring the ongoing safety of the trees, supporting a secure environment for campers and staff.

Goal: Engaging local Aboriginal communities in the delivery of local education around country and culture, e.g. North East Indigenous communities using office space and National Park management training program.

Goal: All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

property and people.

Environment

Goal: Maintenance and site management uses best practice environmental and ecological practices, including further rejuvenation of existing sites (e.g. through tree planting and increasing native plants).

Weed management and revegetation. plan to remove non-indigenous flora and weeds and replace with indigenous, including research and implement weed control system.

Implement a best practice approach to low toxicity cleaning products and methods.

Adopt revegetation program around the site

è Contracted Treeland Services to implement the Environmental Management Plan, focusing on weed management and revegetation.

è Removed non-indigenous flora and weeds, replacing them with indigenous plant species to enhance ecological health.

è Supported sustainable practices and improved the environment for future campers by promoting best practice ecological standards.

è Implemented E-Water cleaning solutions, replacing six traditional chemicals.

è Reduced chemical usage by 100%, contributing to a significant reduction in environmental impact.

è Enhanced safety and cleanliness for approximately 20,499 campers and staff annually.

è Collaborated with Treeland Services to implement targeted revegetation of treatment ponds.

è Planted native species to restore natural habitat and improve biodiversity.

è Enhanced ecological health and contributed to the overall sustainability of the camp environment.

Goal: Reduce SRV camp carbon emissions by 30% over 3 years, through spending of $200,000 for activities like installing LED lighting, insulation, waste management, water usage, as well as energy reduction strategies including maintenance on camp electrical appliances.

Implement measures to encourage and educate participants to reduce energy and water usage during their stay at camp

è Implemented display screens in dining areas to educate on energy usage and conservation.

è Provided real-time information and tips for reducing consumption.

è Placed clear signage in accommodation areas emphasizing water and electricity conservation.

è Fostered a culture of sustainability, encouraging eco-friendly habits among campers.

è Aimed to reduce carbon emissions by 30% over the next three years.

Site and Security

Goal: Participants continue to feel safe and secure, without detracting from the outdoor experiences.

Manage the site to ensure unauthorized persons don't access the site and authorized visitors and contractors are identifiable.

Security lighting is appropriate and effective to ensure campers feel safe at all times, with new technology installed that provides energy efficient lighting to replace all security flood lights

è Upgraded security cameras around the site to enhance surveillance.

è Improved monitoring of premises to prevent unauthorized access.

è Enabled staff to quickly identify potential security issues.

è Ensured only authorized visitors and contractors are present on site.

è Prioritized security to maintain a safe environment for all participants.

è Installed 20 solar bollard lights throughout the site, replacing existing security floodlights.

è Improved visibility in key areas, enhancing safety for campers, staff, and visitors.

è Reduced energy consumption with energy-efficient solar lighting solutions.

è Contributed to sustainability goals by utilizing renewable energy sources.

MT EVELYN DISCOVERY CAMP

Goal: All new construction in alignment with principles of universal design, including accessible and inclusive of people with disability, people from culturally and linguistically diverse backgrounds, and people with diverse gender.

Incorporate universal design principles in all facility modifications and upgrades to ensure accommodation facilities are usable by diverse populations of camp participants. This will draw on the continued delivery of recommendations from the Davis Langdon report 2012 and the Integrating the Universal Design Principles into camping activities (architecture and access) report

Sport and Recreation

è Completed a traffic management concept aimed at improving accessibility, with upgrades designed to meet current Australian standards.

è Key improvements include newly built pathways, rebuilt external ramps with handrails, and two new designated disabled parking spaces.

è Replaced stairs with a ramp leading to the amenities block for easier access.

è Added a fully accessible bathroom near the Giant Swing paddock.

è These developments reinforce Camp Manyung's commitment to creating an inclusive and supportive environment for all participants.

Goal: Compliance with Sport and Recreation Facilities SLA

YMCA Victoria recognises the SLA requirements will continue to monitor, maintain and develop the SRV facilities to ensure they are universally designed, inclusive, safe, available provide a mixture of facilities and places for activity during all types of weather.

è Constructed two new rain and sun shelters at the Giant Swing and Archery areas to enhance participant experience.

è Shelters promote inclusivity, encouraging greater participation in activities and improving safety during varying weather conditions.

è Designed to ensure comfort for all campers, including those with different abilities.

è Shelters meet the facility standards set by Sport and Recreation Victoria.

Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

Develop a range of structured and unstructured activities which promote physical literacy

Partnered with AusCycling to offer a cycling incursion program to 10 local schools.

è Provides hands-on experiences to promote physical literacy and active living, reaching over 300 students.

è Trained instructors teach essential cycling skills, road safety, and bike maintenance.

è Program helps students build confidence and competence on two wheels, with 95% of participants reporting increased confidence.

è Received positive feedback from students and educators, with 90% of participants expressing an interest in cycling more regularly

è Fosters lifelong skills and healthy habits in participants, with 80% of students continuing to engage in cycling activities after the program.

Goal:

SLA Ref Strategy Output

Goal: Establishing new, relevant programs for inclusive programs for diverse communities.

Work with all groups to identify and address barriers to people engaging in camp activities. Work with all groups to identify and address the barriers to people engaging in camp activities –including booking processes, social scripts, open doors access

Improve information exchange prior to guest arrival with specific information on conditions and additional needs through continual development of marketing videos, site based photography and targeted promotion/marketing.

Improve the universal design of the camp outdoor activity programs to enable equal participation, including through Incorporating Universal Design Principles into camp infrastructure and activities

è Upgraded social script images to provide clear, accessible visual information about facilities and activities.

è Focused on ensuring inclusivity for individuals with diverse backgrounds and abilities, including those with cognitive or learning differences.

è Collaborated with 5 local groups to refine our approach and enhance program accessibility.

è Promoted active participation by addressing barriers to engagement, ensuring a welcoming environment for all campers.

è Worked with experts to ensure our camp is more accessible, fostering diversity and inclusion in all activities.

Created a new video to provide a detailed walkthrough of the camp’s facilities, including accommodation, activity areas, dining, and common spaces.

è The video features descriptive narration, highlighting accessibility features, safety protocols, and resources for guests with additional needs.

è Aimed at informing and reassuring families and groups before their arrival, ensuring they feel confident and excited about their stay

è Incorporated the video into marketing materials and shared online to reach diverse audiences, enhancing pre-arrival information exchange.

è Ordered newly designed universal harnesses from Ferno to ensure safe participation for individuals of all abilities.

è Harnesses accommodate diverse body types, providing comfort and safety for participants, including those with disabilities and seniors.

è Supports our Disability and Inclusion Plan, promoting social inclusion and expanding opportunities for outdoor activities like climbing and zip-lining.

è Demonstrates our commitment to making outdoor adventures accessible and enjoyable for everyone, aligning with our inclusivity goals.

Catering

Goal: Participants develop the confidence and desire to make healthy food choices, impacting on lifelong health and wellbeing, through kitchen garden development and maintaining a relationship with nutrition Australia, and implementation of any new healthy eating guidelines

Provide nutritionally balanced recipes and healthy menu options that promote heathy living post camp and suit the dietary needs of the whole group, drawing on YMCA Victoria’s partnership with Nutrition Australia and industry leaders

Offer groups a Self-Catered Option which promotes community connectedness through cooking together, including usage of an open firewood oven

Integrated a variety of nutritionally balanced recipes and healthy menu options into camp meal plans to cater to dietary needs and promote sustainable healthy eating habits.

è Collaborated with Nutrition Australia and industry leaders to align menus with best practices in nutrition, featuring balanced portions of protein, carbohydrates, healthy fats, fruits, and vegetables.

è Accommodated all dietary requirements, including allergies and cultural preferences, and regularly updated menus based on participant feedback and expert advice.

è Improved participant satisfaction, increased awareness of balanced meals, and reinforced YMCA Victoria’s commitment to promoting healthy living.

è Plans to continue refining offerings and expand educational resources on healthy meal planning for campers and staff.

Introduced a self-catered option for groups, featuring a traditional open firewood oven, to enhance community engagement through shared cooking experiences.

è Fosters teamwork and communication, promoting healthy eating habits in a fun, hands-on environment.

è Provides necessary equipment, an orientation on safe oven use, and recipe suggestions to facilitate meal preparation.

è Strengthens community connections, increases group satisfaction, and promotes problem-solving and collaboration skills.

è Plans to refine the experience by collecting feedback, developing new recipes, and exploring additional community-building activities through shared meals.

Marketing and Promotion

Marketing specialists to advise the best way to report on camps marketing, including meaningful information to report our performance on digital media

Goal: Marketing and promotions will support a strong consumer awareness and high level of engagement to the camps network, by the delivery of a 3-year marketing and promotion plan, which supports engagement with targeted audience.

Implementation of a targeted digital and social medial content strategy - including continual development of new visual content via photography and videography

Strive to maintain the current exceptionally high Net Promoter Score of +75.

Customer Service

è Implemented a targeted digital and social media content strategy to boost engagement and showcase unique offerings at Mt Evelyn Discovery Camp.

è Developed three promotional videos tailored to different audiences:

» A comprehensive facilities description video to highlight high-quality amenities.

» A Risky Kids promo focusing on building confidence through thrilling outdoor challenges.

» A school camp promo showcasing educational and adventure opportunities.

è These videos aim to drive engagement, increase bookings, and expand reach across key markets in Victoria, inspiring families, schools, and community groups to choose Mt Evelyn Discovery Camp for their outdoor adventures.

Maintained an exceptionally high Net Promoter Score (NPS) of +75 in 2023/24 at Mt Evelyn Discovery Camp.

è This achievement reflects a commitment to delivering quality experiences, excellent service, strong relationships, and memorable moments for all guests.

è The high NPS highlights the positive impact of our programs and the satisfaction of our diverse clientele.

Goal: To demonstrate our dedication to building customer intelligence, service excellence and benchmarking performance.

All team members will maintain a consistently high level of presentation to be easily identifiable and approachable by all customers at all times, both onsite and when representing the Camp offsite

Implement strategies to increase levels of customer satisfaction survey completion and positive feedback/reviews on third party exposure channels

Successfully maintained high standards of personal presentation among all team members, ensuring they are easily identifiable and approachable for customers.

è All staff adhere to a standardized uniform and dress code that aligns with the camp's brand, fostering trust and professionalism.

è Comprehensive training on grooming, presentation standards, and customer interaction has been provided to enhance approachability and friendliness.

è This consistent presentation strengthens the camp's reputation and improves customer confidence and satisfaction.

è Moving forward, we will continue to monitor these standards and seek feedback for ongoing improvements in our customer service strategy.

è Successfully implemented strategies to increase customer satisfaction survey completion and encourage positive feedback on third-party platforms.

è Streamlined the survey process, offered incentives, and sent follow-up reminders, resulting in significantly improved response rates.

è Promoted reviews on platforms like Google and TripAdvisor by providing easy access through links and QR codes.

è Staff actively engaged participants, emphasizing the value of feedback, leading to increased positive reviews.

è These efforts enhanced our online reputation, provided valuable insights for service improvements, and strengthened our connection with customers.

è Moving forward, we will continue to refine these strategies to maintain high levels of engagement and satisfaction.

Staff professional development provided to build knowledge and skills in areas including universal design, accessible outdoor adventure, management, and specific program

è Committed to enhancing staff skills through targeted professional development in universal design, accessible outdoor adventures, and effective program delivery.

è Staff complete leadership training through the Y’s Learning Hub, preparing them to lead and inspire others.

è Staff have opportunities to attend the Outdoors Victoria conference, where they engage with industry experts and learn about the latest trends in outdoor education.

è This comprehensive approach strengthens team capabilities and reinforces our commitment to providing inclusive and accessible experiences for all participants.

è Enhances the quality of our programs and fosters a positive environment for everyone involved.

Goal: Investing in the recruitment and development of our people to ensure they are industry experts, through collaboration with partners at High Resolve and Torrens University.

Goal: Utilisation and enhancement of software to support camping operations, including bookings, customer insights, site maintenance and asset protection.

Use enhanced software and techniques to develop strategies to further reduce number of incidents and accidents occurring at camp related to assets.

è Dedicated to using advanced software and techniques to develop strategies that reduce incidents and accidents related to camp assets.

è Utilise the Uploads program for comprehensive reporting and analysis, helping to identify and mitigate risks.

è Regular updates from the YMCA’s Risk Management team to identify potential hazards and implement preventative measures.

è By integrating these tools and maintaining communication with the Risk Management team, we enhance our ability to create a safer camp environment.

è Minimise risks and foster a culture of safety and responsibility among staff and participants.

Maintenance

Goal: All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

Maintain Level 4 Asset Condition Report rating as per Service Level Agreement. Action priorities listed in Tech and Maintenance Report

è Committed to maintaining a Level 4 Asset Condition Report rating as per our Service Level Agreement.

è Prioritize action items from our Technical and Maintenance Report to ensure all assets are in optimal condition for our programs.

è Focused on completing as many technical and maintenance tasks as possible this year.

è Dedicate resources to uphold high safety and functionality standards, enhancing the overall camp experience.

è Proactive approach ensures facilities remain well-maintained and compliant with industry standards.

è Reinforces our reputation for excellence in asset management.

Maintain existing local supply networks, and where possible engage local businesses for upgrades and redevelopment.

Environment

Implement a best practice approach to low toxicity cleaning products and methods.

è Strengthening relationships with local suppliers and businesses to enhance camp facilities and support the local economy.

è Aligning with our sustainability and community engagement mission by collaborating with local partners for upgrades and redevelopment.

è Benefiting from expertise and personalized service while stimulating economic growth through our local collaborations.

è Focusing on businesses that share sustainability goals, sourcing eco-friendly materials and implementing energy-efficient solutions.

è Investing in local services to contribute to job creation and community stability, leveraging local knowledge for informed decisions.

è Regular monitoring and evaluation of partnerships to ensure their effectiveness, reinforcing our commitment to high-quality services and regional economic vitality.

è Safer Indoor Environment: Use of low-toxicity cleaning products reduces harmful chemical exposure for both campers and staff.

è Improved Health and Safety: Staff training on environmentally friendly solutions fosters a culture of health and safety.

è Better Air Quality: Transition to low-toxicity products has resulted in improved air quality across camp facilities.

è Decreased Allergic Reactions: Noticeable reduction in allergic reactions and respiratory issues among campers and staff.

è Enhanced Camp Experience: Healthier indoor environment contributes to a positive and safe experience for all participants.

è Continuous Improvement: Ongoing monitoring and feedback processes ensure the effectiveness of cleaning practices and alignment with sustainability goals.

Goal: Maintenance and site management uses best practice environmental and ecological practices, including further rejuvenation of existing sites (e.g. through tree planting and increasing native plants).

Adopt revegetation program around the site

è The partnership with Melbourne Water provides access to expert resources and knowledge, ensuring the adoption of best practices in habitat restoration.

è The revegetation initiative supports local wildlife by restoring native vegetation, contributing to increased ecological resilience. è The initiative helps improve water quality by restoring natural habitats that support healthy waterways.

è Planting indigenous species promotes a more sustainable environment by strengthening local ecosystems.

è Regular community planting days foster active participation from campers, staff, and local volunteers, creating a stronger connection to the land and promoting stewardship.

è Ongoing monitoring of plantings ensures the long-term health and success of the restored ecosystems.

è The initiative reinforces Mt Evelyn’s dedication to sustainability, responsible land management, and environmental stewardship.

Goal: Review bushfire planning, and adverse weather conditions and work with advisory groups to develop new initiatives, alternate activities and work with the sector to implement these across the Victorian camping industry over the next 3 years.

Regularly updated bushfire planning, engaging with local authorities, and the Victorian Government.

è Mt Evelyn has developed and implemented a comprehensive bushfire planning strategy, enhancing preparedness against potential fire threats.

è Regular engagement with local authorities and the Victorian Government ensures alignment with updated fire management practices and regulations.

è Ongoing drills and training sessions for staff promote heightened awareness and readiness, ensuring both campers and personnel are prepared in the event of a fire.

è The strategy prioritizes the safety and wellbeing of participants while safeguarding the surrounding environment

Goal: Reduce SRV camp carbon emissions by 30% over 3 years, through spending of $200,000 for activities like installing LED lighting, insulation, waste management, water usage, as well as energy reduction strategies including maintenance on camp electrical appliances.

Source and activate energy efficient solutions for all camp accommodation and ablution areas

Site and Security

è Mt Evelyn has implemented energy-efficient solutions across all accommodation and ablution areas, reducing energy consumption and enhancing camper comfort.

è Upgrades include energy-efficient lighting, heating, and cooling systems that contribute to sustainability and improved environmental impact.

è Innovative technologies such as smart controls, adjusting lighting and temperature based on occupancy, are explored to further reduce energy use.

è Campers are educated about these energy-efficient initiatives, fostering an appreciation for sustainable living practices.

è The integration of these solutions reinforces Mt Evelyn’s mission of sustainability and stewardship, promoting an eco-friendly environment for all

Goal: Participants continue to feel safe and secure, without detracting from the outdoor experiences.

Camp contractors and visitors follow correct sign in and induction process, supported by documentation and signage.

è Mt Evelyn has established a comprehensive sign-in and induction process for contractors and visitors, ensuring safety and compliance across camp facilities.

è Clear documentation and prominent signage guide individuals through the required entry procedures, outlining sign-in requirements and induction steps.

è Safety protocols and emergency procedures are clearly communicated to all arriving contractors and visitors.

è This process enhances accountability and fosters a culture of safety, ensuring that everyone is informed and prepared to navigate the camp environment responsibly

MARKETING REPORT

OVERVIEW

Marketing is vital for enhancing customer experience and driving business success in the camping industry. By effectively promoting campsites and their unique programs, marketing plays a key role in building brand awareness and attracting potential campers, ultimately increasing bookings. Strategies such as acquisition campaigns, dynamic social media outreach, targeted advertising, highlight the distinctive offerings of each campsite. These efforts not only showcase outdoor adventures but also reinforce the sense of community that camping fosters, helping to establish a strong, recognizable brand in the market.

Additionally, marketing has been instrumental in highlighting special events, seasonal promotions, and environmental initiatives that resonate with campers. Ultimately, a strategic marketing approach enhances visibility while enriching the overall camping experience. It connects campers with meaningful opportunities and a supportive community, creating lasting memories and a sense of belonging that goes beyond the campsite.

KEY PROJECTS

1. 2. 4. 3.

Rebrand work continues with implementation of entrance signage for all camps.

Strong commitment to inclusivity by incorporating social stories into programme designs, ensuring we are assisting groups and schools to be well prepared to have an amazing camping experience.

Storytelling serves as a powerful medium to inspire and highlight the transformative impact of camps, capturing the essence of shared experiences and personal growth.

Images and videos are crucial for marketing campaigns, as they vividly showcase experiences and engage audiences, driving interest and connection.

DISCOVERY CAMPS BRAND INTEGRATION

After finalising the rebranding project last year, we have made significant strides in implementing the new signage across

BRAND HOUSE

In addition to the strategic work already completed for rebranding, we have developed a brand house framework to clearly articulate our brand alignment to the broader Y Stategy. This framework will guide all our marketing and communications, ensuring a consistent tone of voice and key messages across all platforms. By utilizing this brand house framework, we aim to strengthen our messaging and create a cohesive identity that resonates with our audience.

BUSINESS GOAL

REASONS TO BELIEVE

Transformative Experiences

Industry Leaders, Trustworthy, Welcoming and Fun

Transformational camping experiences in Victoria for everyone

Transformation and Self Discovery through nature and adventure

To drive retention and new visitations to Discovery Camps, achieving revenue targets + allowing as many people as possible to have transformative camp experiences.

We love and protect our great outdoors

We love great outdoors, which is why all six Discovery camps are situated in beautiful locations immersed in nature.

We are committed to protecting our great outdoors, working towards becoming carbon neutral by 2030 and embracing sustainable and ecoconscious practices.

Exciting Activities led by passionate experts

We offer a variety of exciting activities that inspire physical activity in the outdoors and encourage an active lifestyle. This allows you to build confidence, stretch yourself out of comfort zone, and build stronger connections with yourself, each other, and nature.

All activities are led by passionate experts ensuring everyone gets the chance to have a fully immersive and engaging experience.

BRAND ALIGNMENT TO THE Y STRATEGY

GOAL: Carbon Neutral by 2030 We arededicated to minimizing our environmental impact and being industry leaders in sustainability. We strive to incorporate eco-friendly practices, from utilizing solar-powered facilities to reducing waste. We continue to increase environmental awareness and inspire responsible living in our community.

Everyone deserves transformative experiences

We provide everyone with the opportunity to retreat from their daily routines and engage actively with nature, leading to truly transformative experiences.

We believe that there should be no barriers to engage in activities across all generations and abilities. Our camps are designed with universal principles, ensuring they are accessible and accommodating to everyone.

GOAL: Work with purpose for all We are passionate about helping young people grow, learn, and develop future-ready skills. Our commitment to meaningful work is evident in our investment in staff development, ensuring they are equipped to create an environment where campers can thrive through enriching experiences and activities.

Connecting Communities

Community connection is at the heart of everything we do, and at our camps, we take pride in bringing communities together. We host community groups that include individuals with disabilities, Aboriginal Victorians, LGBTIQA+ youth, and people from culturally and linguistically diverse backgrounds. Welcoming a diverse range of participants to our camps helps build stronger, more connected communities.

GOAL: Inclusion and equity for all We celebrate culture and diversity, recognizing that our community’s strength comes from its rich variety of backgrounds, perspectives, and experiences. We are dedicated to fostering an inclusive environment where everyone feels welcome, respected, and valued. That’s why our facilities and activities are designed to be accessible to all, and we continuously invest in ensuring that campers of all abilities can participate fully in our programs.

Best in class safety and quality facilities

Across the Y Discovery camps, we provide you with best-in-class safety and quality standards.

We have the highest safety frameworks in place to ensure that you, your family, and your community are safe and protected.

GOAL: Leader in Health and Wellbeing

We are committed to improving the wellbeing of all participants by providing a safe environment for transformative experiences. Through adventurous activities, immersion in nature, healthy foods, and outdoor play, we ensure that well-being is at the core of everything we do.

Our careful planning and maintenance of quality facilities ensure that our community has access to spaces that meet their needs. Additionally, our safety framework prioritizes the well-being of everyone in our community.

COMMITMENT TO INCLUSIVITY My First School Camp

We’ve developed social stories for our camps to help attendees feel more comfortable and prepared for their experience. These stories offer clear, relatable insights into what to expect, including daily activities, social interactions, and the camp environment.

By presenting this information in an engaging and easy-tounderstand way, we aim to reduce anxiety and create a sense of belonging for participants. The stories are available both before and during the camp, giving attendees the opportunity to familiarize themselves with the setting and build confidence as they begin their adventure.

Year 3 Camp

Getting to Know You

Off We Go!

Climbing Giant Swing

STORYTELLING

Effective storytelling not only promotes Discovery Camps but also enriches the experience for everyone involved, making it a key aspect of communications strategy.

We have shared some incredible stories about our programs at camp, resulting in a stronger sense of community.

IMAGES AND VIDEOS

Our creative workstream is driven by our dedication to capturing and celebrating the sense of community and joy experienced at Discovery Camps. By prioritizing high-quality imagery and videography, we aim to showcase the vibrant diversity and shared experiences of everyone who attends the camp. Each photo and video act as a powerful reminder of the self-discovery, adventure, and unforgettable moments that define the camp experience.

ENVIRONMENTAL VIDEOS

Environmental conservation is a critical challenge for young people today, and Discovery Camps is committed to achieving a carbon-neutral camp experience by 2030. The above video was commissioned to showcase our commitment.

GIRLS SKATING PROGRAM

Introducing our innovative skate program designed specifically for women who wish to engage in action sports without the presence of a predominantly male culture. This initiative creates a supportive and empowering environment where women can develop their skills, build confidence, and connect with likeminded individuals. Participants will enjoy tailored instruction, foster camaraderie, and embrace the joy of skating in a space that celebrates inclusivity and diversity. Join us in redefining the skate culture to make it more welcoming for all women eager to explore the excitement of action sports!

PARTNERSHIP WITH DEAKIN UNIVERSITY

The Chairman of the YMCA Board, the Executive General Manager of YMCA, and a Research Fellow from Deakin University convened for the inaugural meeting to discuss the Social Impact Research Project. This initiative aims to assess the effects of the Anglesea Discovery Camps’ Nature Play and Forest Skills programs on participating families.

MARKETING FOCUS AREAS FOR THE FUTURE

è Key areas of focus for FY24/25 include developing a dedicated strategy to increase community group bookings at Discovery Camps while maintaining a customer-centric approach in all our efforts.

è We will also focus on creating a unified social media strategy and content plan to enhance our reach and engagement for Discovery Camps. This approach will enable us to leverage social media as a powerful storytelling tool, highlighting the positive impact of our camps.

è By sharing compelling narratives, testimonials, and visuals, we aim to foster a deeper connection with our audience. This strategy will not only showcase the transformative experiences that campers enjoy but also encourage community participation and inspire potential new participants to join and strengthen our brand presence.

è A customer experience project is currently underway to provide insights into how to strengthen our processes to better service our customers and to understand how our customer bases interact with different programs and ultimately choose Discovery Camps. This will enable greater customization of communication across each touch point to nurture new and existing customers.

CLIENT FEEDBACK SURVEYS

Y Discovery Camps are steadfast in their commitment to delivering exceptional experiences for all participants, consistently striving to achieve the highest standards across all services. The process of gathering and analyzing client feedback is indispensable, as it identifies both strengths and areas for improvement, ensuring that the camps meet and exceed expectations in alignment with SRV Key Performance Indicators (KPIs). This unwavering dedication to excellence is clearly reflected in the Client Satisfaction Matrix for the financial year 2023-2024, which provides valuable insights into the performance of each camp.

CLIENT SATISFACTION

QOSD: Client Satisfaction with Services & Client Satisfaction with Assets (page 73 & 75 of Services Contract)

Percentage of Client groups who rate satisfaction with client services and assets  as ‘satisfied’ or ‘very satisfied’ on the following items within the agreed survey

Note: ‘Not applicable’ survey answers can be included in the ‘satisfied’ or ‘very satisfied’ ratings.

performance indicator

Anglesea ( A ) Camp Manyung ( C ) Howmans ( H ) Lady Northcote ( L ) Mt. Eveyln ( E )

July 2023 to June 2024

Key performance indicator

BOOKING AND INFORMATION

YMCA CAMPSITE STAFF

CATERING

SAFETY AND INCLUSIVENESS

Anglesea ( A ) Camp Manyung ( C ) Howmans ( H ) Lady Northcote ( L )

Mt. Eveyln ( E )

CLIENT SATISFACTION SUPPORTING NOTES

Y Discovery Camps are steadfast in their commitment to delivering exceptional experiences for all participants, consistently striving to achieve the highest standards across all services. The process of gathering and analyzing client feedback is indispensable, as it identifies both strengths and areas for improvement, ensuring that the camps meet and exceed expectations in alignment with SRV Key Performance Indicators (KPIs). This unwavering dedication to excellence is clearly reflected in the Client Satisfaction Matrix for the financial year 20232024, which provides valuable insights into the performance of each camp.

Of the 110 KPIs assessed across the five sites, 80 (73%) met or exceeded the minimum satisfaction score of over 95%, representing a significant improvement from last year’s results, where only 47% of KPIs reached or surpassed their targets. However, 30 KPIs (28%) did not meet the target, with 19 of these related specifically to Howmans Gap. The areas that showed the most room for improvement were catering and the heating and cooling of accommodation, consistently receiving the lowest scores across all sites. On the other hand, YMCA Campsite Staff were rated highest, with Safety and Inclusiveness following closely behind. Detailed feedback for each camp is provided below.

ANGLESEA DISCOVERY CAMP

REASON FOR 84% SATISFACTION RATING IN APPROPRIATE HEATING AND COOLING

OF ACCOMMODATION

The 84% satisfaction rating for "Appropriate heating and cooling of accommodation" at Anglesea Discovery Camp reflects our commitment to ongoing improvements and addressing client feedback. While the majority of our clients are satisfied, we recognise the need for enhanced heating and cooling solutions to better meet expectations.

Factors Contributing to the Rating:

1. Infrastructure Age and Maintenance: Some of our heating and cooling systems are ageing and do not perform optimally under extreme weather conditions. We acknowledge that these systems need upgrades to ensure consistent comfort.

2. Variation in Accommodation Types: The camp offers various accommodation types, each with different heating and cooling efficiencies. Our goal is to standardise and enhance these systems to provide a uniform experience across all facilities.

3. User Preferences and Expectations: Comfort levels can vary based on individual preferences. We actively seek more detailed feedback to understand and address specific client needs.

Planned Solution:

To address these issues comprehensively, we are investing $150,000 in a major upgrade of our heating and cooling systems across the site. This investment will involve:

è Upgrading Existing Systems: Replacing and enhancing outdated systems to improve efficiency and performance.

è Adding Cooling Solutions: Implementing new cooling systems where needed, especially in areas that currently lack adequate cooling.

è Tailored Solutions for Different Areas: Designing specific heating and cooling solutions for various accommodation types and camp areas to address their unique requirements.

This strategic investment aims to significantly improve the overall comfort and satisfaction of our guests, ensuring that our facilities meet the highest standards of quality and client expectations.

CAMP MANYUNG

REASON FOR 94% SATISFACTION RATING IN CATERING: QUALITY OF FOOD

Over the past 12 months, Camp Manyung has made a focused effort to enhance client satisfaction through increased survey participation and improved service delivery. In 2022/23, we achieved an 89% satisfaction rating. While we are pleased to have raised this to 94%, we recognize there is still progress to be made.

Factors Contributing to the Rating

During this period, we experienced some staffing changes, including the induction and training of new team members and the onboarding of a new Catering Coordinator. These transitions, while managed effectively, presented an opportunity to reinforce our commitment to quality.

Planned Solutions

For the upcoming financial year, Camp Manyung has refreshed our menu offerings based on client feedback. Additionally, we have implemented a new survey system to capture feedback from all dining hall users, allowing for a more comprehensive understanding of client needs. We also conduct regular check-ins with visiting groups to ensure meals consistently meet expectations.

HOWMANS GAP ALPINE DISCOVERY CAMP

GENERAL COMMENTS

Overview of Client Satisfaction and Key Trends

The overall client satisfaction at Howmans Gap Alpine Discovery Camp has remained steady, showing a neutral trend compared to the previous year. A key positive development has been the increased completion rate of client feedback surveys. This has been achieved through the successful rollout of tablets, allowing clients to provide feedback at their convenience. This increased participation offers valuable insights that we can use to continue enhancing our services.

Factors Contributing to Client Satisfaction

Several factors have influenced client satisfaction during this period. The transition to a new catering team, while taking time to fully integrate, has brought a blend of positive outcomes and learning opportunities. Clients have responded well to the fresh approach and improvements in meal quality, though adjustments are still being made to ensure consistency. Additionally, there were challenges related to the unexpected departure of key staff members during critical periods, but the team has demonstrated resilience and adaptability in managing these transitions.

Future Plans for Enhancing Client Satisfaction

Looking forward, Howmans Gap is committed to building a stronger, more cohesive team to support our clients effectively. We are working closely with HR and leveraging new, integrated YMCA systems to streamline recruitment and onboarding processes. Our goal is to ensure we have the required staff

in place well ahead of peak periods, allowing us to focus on providing outstanding service and improving the overall client experience. These efforts will form the foundation of our strategy to increase customer satisfaction in the coming year.

YMCA CAMPSITE STAFF

Overview of Staff Turnover and Recruitment Efforts

The summer period from November to April marked a significant expansion at Howmans Gap Alpine Discovery Camp, with seven new Program Officers, a new Catering Coordinator, and a second Director of Operations joining the team. Additionally, a Program Coordinator was hired on a 12-month contract, a role that had not been filled for over a decade, further strengthening our program delivery capacity. The recruitment of a second Maintenance Officer has been an essential addition, ensuring continuous site upkeep even during staff absences. While the winter period saw a complete renewal of casual staff for kitchen and cleaning roles, the successful onboarding of 10 new live-on-site staff marked a positive step toward building a strong seasonal workforce.

Impact of Staffing Changes on Camp Operations and Performance

While the loss of several key positions presented challenges, Howmans Gap has demonstrated resilience and adaptability. The newly hired staff, coupled with effective teamwork, have ensured that camp operations continued to progress positively. The commitment of the administration team and the second

Director of Operations has been particularly commendable, driving forward essential tasks and maintaining operational continuity during transitions.

Highlights of Staff Performance

The dedication and adaptability of the administration team, in collaboration with the second Director of Operations, have been instrumental in keeping the camp running smoothly during a period of significant staffing changes. Their ability to manage the day-to-day demands while also supporting new staff integration has been a highlight, contributing to the camp’s ongoing success.

Issues and Actions

Looking ahead, Howmans Gap recognises the importance of reviewing and renegotiating the DWA partnership, which will be a priority in October 2024. This process will ensure that the partnership continues to align with our strategic goals and enhances the services we provide. We are confident that with proactive discussions and thoughtful planning, the partnership can be strengthened for mutual benefit.

Despite the challenges, the concerted efforts of the entire team, combined with our ongoing recruitment strategy, have set a positive trajectory for the future.

FACILITIES AND ACTIVITIES

Use of Technology or Innovation

Howmans Gap Alpine Discovery Camp has embraced technological advancements with the successful connection to the NBN network, significantly enhancing internet connectivity across the site. Additionally, the transition to an internet-based phone system has streamlined communication, improving efficiency and responsiveness.

Maintenance and Upgrades to Facilities and Equipment

Significant improvements have been made to the camp’s infrastructure, including the installation of a new Aubin Waste Water Treatment System and new underground holding tanks. These upgrades have been complemented by a redesigned amphitheatre, which enhances both functionality and aesthetics, providing a more versatile space for various camp activities and events.

New Activities Introduced and Plans for Future Development

In response to feedback and evolving interests, the camp has introduced new recreational activities. A giant chess area and a Gaga pit have been completed, offering engaging and interactive options for free time. Looking forward, the camp plans to continue expanding its activity offerings, focusing on creating unique and enjoyable experiences for all participants.

CATERING

Key Identified Areas and Actions

To enhance the catering services, Howmans Gap Alpine Discovery Camp has successfully recruited two local Lead Cooks who have contributed significantly during weekend bookings and throughout the winter period. Their expertise has been instrumental in refining the camp’s catering operations. Additionally, a new Catering Coordinator with a background in fine dining has been appointed, bringing a higher level of culinary excellence to the camp's offerings.

Menu or Service Changes

In response to feedback and to ensure consistency across YMCA camps, the camp has simplified the menu to align more closely with other YMCA facilities. This streamlining effort aims to provide a cohesive dining experience while maintaining quality and efficiency.

Highlights or Positive Changes Being Noticed

The appointment of the Catering Coordinator with fine dining experience has led to notable improvements in the quality of meals, particularly for weekend adult groups and those opting for premium meal options. This enhancement has elevated the overall dining experience, offering guests a refined and enjoyable meal service.

SAFETY AND INCLUSIVENESS

Initiatives to Improve Perception of Safety and Welcoming Environment

Significant safety improvements have been made with the completion of Stage 2 of the retaining wall project, enhancing site stability and visitor safety. These upgrades ensure a secure environment and contribute to a more welcoming atmosphere for all camp participants.

Feedback and Actions Taken

We have actively gathered and responded to feedback from various groups, including input from the AQA. In response, we have implemented budget-friendly initiatives aimed at increasing site accessibility and enhancing the overall experience for all visitors. These measures reflect our commitment to inclusivity and continuous improvement.

Future Plans

Future plans include the development of paths to the Giant Swing to enhance accessibility, as well as the redesign of the amphitheatre and ramps leading to staff housing. These updates will further improve the site’s inclusiveness, with future considerations also including gender-neutral toilets, quiet spaces, and cultural representations. Additionally, we are refining our feedback collection methods to ensure we effectively capture and address the needs of all camp attendees.

LADY NORTHCOTE DISCOVERY CAMP

General Comments

The client satisfaction for the reporting period has been notably high, evidenced by an impressive Net Promoter Score (NPS) of +71 from 104 respondents. This reflects significant positive trends across various key performance areas. A key highlight has been the improvement in catering, which has seen enhanced satisfaction levels throughout the year. These improvements are the result of continuous monitoring and responsive actions based on client feedback. Notable developments include planned upgrades to the main dining hall, such as the introduction of new dining tables, robotic vacuums for efficient floor cleaning, a new false ceiling to reduce noise, and updated heating and cooling systems that align with our emissions and noise reduction goals. Additionally, a fresh coat of paint will further enhance the dining experience.

YMCA Campsite Staff

Staff turnover has largely been due to natural attrition, including the transition of the previous Operations Director to Lake Dewar and the appointment of Ash Turra as the new Operations Director. Recruitment challenges persist, particularly in the kitchen, but efforts to address this issue are ongoing. Despite these staffing changes, customer feedback remains overwhelmingly positive, highlighting the professionalism and friendliness of our team. Noteworthy examples of feedback underscore the high level of responsiveness and competence among staff members. Addressing staffing challenges remains a priority, with continued recruitment and training initiatives designed to maintain the quality of service.

Facilities and Activities

Overall, facilities and activities have received high ratings, although some areas, such as the general comfort of facilities and accommodation, have been identified as needing improvement. To address these issues, several upgrades are planned, including a comprehensive renovation of the main dining space to enhance indoor comfort. Technological innovations, such as the full implementation of the Venue 360 catering module and the introduction of QR codes for guest information, have positively impacted guest experiences. Maintenance efforts are also underway, including repairs to water damage in the bathroom floor of Yoogali Room 5. The introduction of new activities, such as the Risky Kids program, which engaged 1,700 participants from 18 schools, has been successful. Future plans involve expanding and enhancing recreational offerings to further enrich guest experiences.

Booking and Information

High satisfaction ratings have been recorded for the ease of booking and the quality and relevance of information provided. Any areas with lower ratings will be reviewed, and improvements will be implemented as necessary. Continued advancements in technology will play a crucial role in streamlining the booking process and enhancing information delivery, ensuring that guests have a seamless experience from start to finish.

Catering

Significant improvements have been made in catering, addressing previously identified issues through collaboration with new suppliers, recruitment of additional staff, and adoption of new processes to enhance food quality and service. Menu adjustments and service changes have been well-received, reflecting positively in customer satisfaction. Ongoing efforts will continue to refine catering practices, maintaining high standards and effectively meeting all dietary needs.

Safety and Inclusiveness

Enhancing safety and inclusiveness at the camp has been a central focus. Initiatives to create a welcoming environment include gathering feedback from diverse groups and implementing changes based on this input. Future plans involve introducing gender-neutral toilets, creating quiet spaces, and incorporating cultural representations to further promote inclusivity. Feedback collection methods will be continuously improved to ensure that all guests feel safe, included, and valued at the camp.

MT EVELYN DISCOVERY CAMP

In the early months of 2024, we identified an area for improvement in our Quality of Food KPI, specifically in regard to the quantity of food provided. To address this, we implemented several targeted actions throughout the year to better meet the needs of our diverse participant groups.

1. Tailored Ordering Reference Sheets

To ensure appropriate quantities across age groups, we developed four distinct sets of ordering reference sheets for lower primary, middle school, secondary, and adult age levels. This initiative has enabled more precise ordering based on age-appropriate consumption patterns, helping to optimize our food provisioning.

2. Second-Servings Protocol

A protocol for offering second servings was established to ensure campers have adequate food quantities. This protocol allows flexibility, enhancing meal satisfaction by accommodating varying appetites.

3. Enhanced Community Group Engagement

Specifically for community groups, we trained staff to discuss food quantity preferences with group leaders during the dietary liaison meetings at the beginning of each camp. This additional step enables us to make real-time adjustments based on the specific needs and preferences of each cohort, fostering a more personalized experience.

These measures reflect our commitment to continually improving our service quality and addressing client feedback in meaningful ways. We will continue monitoring this KPI closely to ensure it aligns with our standards and participant expectations.

ANGLESEA DISCOVERY CAMP

Outcome Output Status

OBJECTIVE 1.

Delivery of innovative programs that increase residential and recreational activities to a level that exceeds industry standard supported by extensive experience in strong risk management, safety, training and people development.

Establishing new, relevant programs for inclusive programs for diverse communities

è The Water Safety Program at Anglesea Discovery Camp, in partnership with Life Saving Victoria, has engaged 350 participants, providing hands-on water safety education and life-saving skills.

è The program has accumulated 525 participation hours, enhancing inclusivity and promoting water safety awareness for diverse communities and school groups.

OBJECTIVE 2.

Foster the connection of all participants to culture and country drawing on the knowledge of local Aboriginal peoples and communities.

Work towards Aboriginal participation in the Inclusive Camp Advisory Committee

Formalising partnerships with existing Aboriginal communities to support programming

è Anglesea Discovery Camp has initiated a collaboration with the Wathaurong Aboriginal Co-operative to include Aboriginal perspectives in program development, fostering cultural understanding.

è Ongoing discussions and meetings have established a strong foundation for formalising the Co-operative’s role in the Inclusive Camp Advisory Committee, enriching cultural engagement at the camp.

è Anglesea Discovery Camp has formalised a partnership with the Wathaurong Aboriginal Co-operative, enhancing the cultural richness of our programming through annual visits.

è The partnership has facilitated a four-day program for 40 young participants, engaging them in 18 activity hours each, fostering meaningful cultural connections and integrating Aboriginal perspectives.

Outcome Output Status

OBJECTIVE 3.

Maintain and, where possible, increase occupancy of the camps, whilst ensuring the brand, quality, image and reputation of the SRV camps is maintained and further improved; and return surplus to assets, increased employment and program offerings.

Increase utilisation of the camps network through day-based programming and maintain rates of retention of overnight stays.

Explore opportunities for expansion into new camps, to maximise camps network potential and increase social impact.

Maintenance and site management uses best practice environmental and ecological practices, including further rejuvenation of existing sites (e.g. through tree planting and increasing native plants)

è Anglesea Discovery Camp has successfully engaged 1,917 participants in day-based programs, including individuals from Indigenous and Culturally and Linguistically Diverse backgrounds, while maintaining strong retention rates for overnight stays with an 85% occupancy target.

è These efforts have enhanced the camp’s brand, quality, and reputation, supported the creation of additional employment opportunities, and broadened program offerings, fostering a welcoming and inclusive environment for all participants.

è The strategic partnership between Anglesea Discovery Camp, Scouts Victoria, and Eumeralla Scout Camp has expanded business opportunities, enabling the offering of a wider range of programs and attracting diverse groups, including those interested in specialised activities like forest skills.

è The collaboration has enhanced social impact by delivering impactful programs, such as the forest skills initiative, fostering environmental awareness and practical skills, while increasing participation and visibility through Scouts Victoria’s established networks.

è Anglesea Discovery Camp has planted over 200 trees and increased native vegetation, contributing to ecological health and providing educational opportunities for participants to engage in environmental stewardship.

è The camp continues to implement best practice environmental management, including regular site assessments and community involvement, ensuring sustainable practices and ecological sustainability for future generations.

Outcome Output Status

OBJECTIVE 4.

Provide a range of activities that inspire participation of new forms of physical activity in the outdoors and healthy living.

Children increase their physical literacy and develop positive lifelong interactions with the natural world, through implementation of the new learning framework literacy framework

è Anglesea Discovery Camp's Nature Play and Forest Skills programs foster physical literacy and a lifelong connection to nature through outdoor exploration, creativity, and physical challenges.

è The Nature Play program helps children develop physical skills like balance and coordination while engaging in sensory play and problem-solving activities.

è The Forest Skills program teaches practical outdoor skills such as navigation, bushcraft, and survival techniques while promoting endurance, strength, and coordination.

è Both programs integrate environmental stewardship and cultural awareness, including Aboriginal knowledge and sustainable practices, fostering a sense of responsibility toward the natural world.

è The new learning framework emphasizes holistic development, continuously refining the programs based on feedback to ensure positive outcomes and a lasting connection with the environment.

Research inclusive programs which enables all participants to gain skills and confidence to be independent and physically active in the outdoors, improving physical and emotional health and wellbeing

è Anglesea Discovery Camp integrates research into inclusive program design, ensuring that Nature Play and Forest Skills programs support physical literacy, emotional resilience, and independence for all participants.

è The Nature Play program fosters creativity, confidence, and physical coordination, while being designed to accommodate diverse needs through adaptable activities and inclusive supports.

è The Forest Skills program enhances self-efficacy and life skills, providing inclusive learning opportunities for activities like navigation, survival techniques, and environmental stewardship.

è Evidence-based practices and participant feedback guide the continuous refinement of both programs, ensuring they meet the needs of all individuals and promote health, wellbeing, and environmental stewardship.

è Ongoing evaluations and integration of new research ensure that both programs provide meaningful, long-term benefits, fostering a lifelong connection with the outdoors and supporting physical and emotional development.

Outcome Output Status

OBJECTIVE 5.

Ensure access to diverse communities is improved, further eradicating barriers to participation whether it be economic, disability, Aboriginality, social or regional isolation, race, gender, sexual orientation, fitness/wellbeing, mental health etc.

Use the YMCA Open Doors contribution over the next three years, to provide better access for Victorians in marginalized communities and facing hardship.

OBJECTIVE 6.

è Anglesea Discovery Camp enhanced access to camping experiences for disadvantaged communities by donating $33,672.73 through the YMCA Open Doors Benevolent Fund, supporting key organisations that promote inclusion and personal growth.

è The camp supported St Arnaud's College, Echuca Twin Rivers School, Drummond Street Services, and the Centre for Multicultural Youth, helping students and young people engage in outdoor activities, mental health programs, and cultural exchange, fostering life skills, social inclusion, and emotional wellbeing.

è See Open Doors report for detail

Leverage decades of leadership in building strong relationships with over 1,200 client groups and 50 partner organisations to further grow the experiences of residential camping and/or recreational programs across the sector.

Continue sector leadership, including attendance and presentation and sharing and gaining of insights across state, domestic and international conferences and networks.

SHOWCASING SECTOR LEADERSHIP: OUR ROLE IN ADVANCING OUTDOOR EDUCATION

At Anglesea Discovery Camp, we proudly demonstrate our sector leadership through impactful contributions to key conferences and events. A notable highlight of our recent achievements is our role in presenting the session titled "Where Nature Play Meets Outdoor Ed – A Forest School Philosophy Delivered at Camp" at the 2023 Outdoors Victoria Conference.

PIONEERING OUTDOOR EDUCATION

Our presentation, "Where Nature Play Meets Outdoor Ed," exemplifies our commitment to integrating innovative educational practices with outdoor experiences. This approved session reflects our dedication to connecting young people with the natural world through youth-led, interest-based learning opportunities and a forest school philosophy.

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Outcome Output Status

KEY ASPECTS OF OUR PRESENTATION:

è Innovative Approach: We highlighted our unique approach to outdoor education by blending nature play with forest school principles. This method fosters positive personal growth and skill development among children, enhancing their connection to the environment and supporting their overall wellbeing.

è Practical Implementation: Our presentation detailed how our Nature Play and Forrest Skills programs are designed to go beyond traditional outdoor events. We shared insights into how these programs are implemented at our camp, showcasing real-world examples of how we engage children in meaningful, naturebased learning experiences.

è Youth-Led Learning: Emphasizing the importance of youth-led, interest-based activities, we demonstrated how our programs empower young participants to take charge of their learning and explore their interests in a supportive outdoor setting.

IMPACT AND RECOGNITION

By presenting this session, we have reinforced our position as thought leaders in the outdoor education sector. Our approach not only aligns with contemporary educational philosophies but also sets a benchmark for integrating outdoor experiences with educational outcomes.

This recognition at the conference underscores our role in shaping the future of outdoor education and highlights our ongoing commitment to innovation and excellence in our programs. We look forward to continuing to lead the way in outdoor education, sharing our expertise, and contributing to the growth and evolution of the sector.

OBJECTIVE 7.

Draw on the skills, knowledge and labour of local suppliers and social enterprises to maintain and develop camp and activity infrastructure, including using universal design and sustainable environmental approaches.

Reduce SRV camp carbon emissions by 30% over 3 years and carbon neutral by 2030, for activities like, solar installation, battery installation, hydronic heat pumps, insulation, waste management, water usage, as well as energy reduction strategies.

è Anglesea Discovery Camp aims to reduce carbon emissions by 30% over the next three years, with a goal of achieving carbon neutrality by 2030.

è Key initiatives include the installation of a 92kW solar power system in partnership with Island Energy, supporting renewable energy use and reducing reliance on fossil fuels.

è Comprehensive waste management strategies are being implemented to minimise waste generation and increase recycling rates.

è Collaborations with local suppliers and social enterprises, such as Island Energy, help leverage local expertise to achieve sustainability goals while supporting local economies.

è Efforts also focus on effective water usage and energy-saving measures, complementing carbon reduction initiatives and ensuring sustainable infrastructure management.

Outcome Output Status

OBJECTIVE 8.

Adapt to societal, environmental and economic changes, including alignment with the Victorian Government and Sport and Recreation Victoria’s focuses.

Providing opportunities across SRV camps for Aboriginal community leadership and increasing connection of camp participants through Aboriginal culture and community Aboriginal lead education and connection to culture and country (see Long term Objective Two) in alignment with Korin Korin Balit Djack

Building resilience and increasing physical activity in our children and providing dynamic educational opportunities that students will remember in alignment with Education State.

è Anglesea Discovery Camp is committed to providing leadership opportunities for the Aboriginal community, integrating Aboriginal perspectives and knowledge into camp activities and decision-making processes.

è The camp enhances its programs with Aboriginal-led educational initiatives, fostering a deeper understanding of Aboriginal traditions, stories, and cultural practices.

è Strong community partnerships with local Aboriginal communities ensure cultural relevance and respect in program development.

è The camp’s strategies align with the Korin Korin Balit Djack framework, supporting broader government objectives and contributing to the improvement of Aboriginal health and wellbeing.

è Ongoing evaluation ensures that programs continuously engage participants, honour Aboriginal cultural practices, and strengthen connections to culture and country.

BUILDING RESILIENCE AND INCREASING PHYSICAL ACTIVITY THROUGH DYNAMIC EDUCATIONAL OPPORTUNITIES

Our Nature Play and Forest Skills programs are key examples of how we align with the Education State objectives.

è 1. Nature Play Program:

» Building Resilience: Our Nature Play program engages children aged 2 to 5 years in immersive outdoor activities that foster resilience. By navigating bush, beach, and estuary environments, young participants develop problem-solving skills and adapt to various natural challenges. This hands-on experience helps children learn to cope with changing conditions and build self-confidence.

» Increasing Physical Activity: The program incorporates a range of physical activities, from climbing and jumping to exploring natural terrains. These activities are designed to enhance motor skills and encourage active play, contributing to overall physical health and wellbeing.

è 2. Forest Skills Program:

» Dynamic Educational Opportunities: The Forest Skills program offers children of all ages the chance to engage in practical, nature-based learning experiences. Activities include building shelters, navigating trails, and understanding local flora and fauna. These educational opportunities are designed to be both engaging and educational, leaving a lasting impression on students and enriching their connection to the natural world.

» Building Resilience and Physical Activity: Through hands-on tasks and challenges, children develop resilience as they learn to adapt and overcome obstacles in the forest environment. The program promotes physical activity by encouraging active participation in tasks that require strength, coordination, and endurance.

By integrating these programs, Anglesea Discovery Camp ensures that children not only gain valuable skills and knowledge but also experience the joy of outdoor learning. Our commitment to these dynamic educational opportunities supports the objectives of the Education State, fostering resilience, increasing physical activity, and creating lasting memories for students.

ANGLESEA DISCOVERY CAMP INNOVATION HIGHLIGHTS

KOORIE ACADEMY OF EXCELLENCE

The Koorie Academy of Excellence (KAE) initiative at Anglesea Discovery Camp represents a significant step in aligning with the YMCA’s vision of empowering young people to be healthy, connected, and secure in their futures. This targeted program, designed to support the educational and personal development of young Indigenous Australians, embodies our commitment to cultural inclusivity, leadership development, and academic excellence.

Over six months, the KAE program engaged 40 Indigenous students from various schools across Victoria, selected for their academic achievements and leadership potential. The participants, who displayed strong connections to their cultural identity, participated in monthly workshops and a three-day residential camp. These activities, designed in collaboration with the Victorian Department of Education, Indigenous community leaders, and educational consultants, provided a holistic educational experience that aligns with both the YMCA’s mission and the Victorian Education State Plan.

The program’s content integrated culturally responsive education with leadership training, academic tutoring, and outdoor adventure activities. These elements promoted teamwork, resilience, and a deepened understanding of Indigenous knowledge and perspectives, directly supporting

the Korin Korin Balit-Djak Plan’s goals of cultural inclusion and educational equality. The program also contributed to the Biodiversity 2037 Plan by incorporating traditional land management practices and bush tucker workshops, fostering environmental stewardship from an Indigenous perspective.

Participants reported increased confidence, a stronger sense of cultural identity, and improved academic performance. This aligns with the YMCA’s broader goal of supporting young people in achieving their potential. The positive feedback, including stories of participants inspired to pursue careers in education, highlights the program’s success and its alignment with the Mental Health Plan, fostering resilience and a positive sense of identity among Indigenous youth.

The impact of the KAE program extends beyond individual participants to the broader community. Strengthening ties between the camp and the local Indigenous community has fostered greater community involvement, supporting the Active Victoria Plan’s focus on inclusive and accessible programs for all Victorians. The program also provided additional support during periods of remote learning, ensuring participants and their families had access to essential educational resources, in line with the YMCA’s commitment to community wellbeing.

pathway planning. These future developments will continue to advance the YMCA’s vision of empowering young people and ensuring that Indigenous students have the support they need to succeed academically and personally. This initiative not only aligns with the YMCA’s mission but also addresses several key government priorities, including those outlined in the Victorian Education State Plan, Korin Korin Balit-Djak Plan, Biodiversity 2037 Plan, and Mental Health Plan. Through such efforts, Anglesea Discovery Camp continues to play a pivotal role in supporting the holistic development of young Australians and fostering a more inclusive, equitable society.

FAMILY SURF CAMP

The Family Surf Camp at Anglesea Discovery Camp exemplifies the YMCA’s dedication to fostering community connection, promoting physical activity, and enhancing mental wellbeing, all while providing an inclusive environment that caters to diverse needs. This initiative aligns with the YMCA’s vision of building strong, healthy communities and supports several key government priorities, including the Active Victoria Plan, Mental Health Plan, and Disability Plan.

This innovative program brought together 30 families, totaling 120 participants, for a weekend of surf lessons, beach activities, and family bonding. The camp’s design ensured that all activities were accessible and inclusive, with tailored programs to accommodate participants of varying abilities. This inclusivity not only reflects our commitment to the YMCA’s core values but also aligns with the Disability Plan, which emphasizes the importance of providing equal opportunities for physical activity and community participation.

The Family Surf Camp incorporated a variety of activities aimed at promoting physical fitness, environmental awareness, and mental wellbeing. Surf lessons, led by qualified instructors, were complemented by workshops on beach safety, environmental stewardship, and the mental health benefits of outdoor activity. These educational components were

designed to foster a deeper connection with nature and the ocean, aligning with the goals of the Biodiversity 2037 Plan and the Active Victoria Plan by encouraging outdoor recreation that is both sustainable and health-promoting.

Feedback from participants highlighted the camp’s positive impact on family cohesion, with many noting that the shared experience of learning to surf and engaging in outdoor activities strengthened their relationships and provided a much-needed break from the stresses of daily life. This directly supports the Mental Health Plan’s focus on community-based programs that enhance wellbeing and resilience.

The success of the Family Surf Camp has positioned it as a model for future programs that aim to blend physical activity, environmental education, and family engagement. Plans are in place to expand the program, with a focus on reaching more diverse communities and integrating additional support services, such as mental health workshops and cultural activities that reflect the rich diversity of Victoria’s population. These expansions will further align the program with the YMCA’s vision and support key government initiatives, including the Korin Korin Balit-Djak Plan, by incorporating cultural awareness and respect into all aspects of the camp experience.

Through initiatives like the Family Surf Camp, Anglesea Discovery Camp continues to embody the YMCA’s vision of empowering individuals and strengthening communities. This program not only provides families with an opportunity to connect and grow together but also supports broader government priorities in health, education, and community development, ensuring that our camps remain a vital resource

CAMP MANYUNG

Outcome Output

OBJECTIVE 1.

Status

Delivery of innovative programs that increase residential and recreational activities to a level that exceeds industry standard supported by extensive experience in strong risk management, safety, training and people development.

Establishing new, relevant programs for inclusive programs for diverse communities

Maintain compliance with Industry Standards supported by annual review

è Camp Manyung’s Universal Flying Fox is an adaptive experience designed to ensure inclusivity for all individuals, regardless of physical ability, promoting a sense of belonging and adventure for everyone.

è The initiative aligns with universal design principles, providing a safe and supportive environment where all participants can enjoy enriching outdoor activities.

è Camp Manyung ensures the highest safety standards by investing in new Universal Harnesses from Ferno Australia, designed to accommodate a wide range of participants for inclusivity and accessibility.

è The proactive investment in safety equipment and annual reviews demonstrates Camp Manyung's commitment to maintaining compliance with industry standards and providing exceptional, safe outdoor experiences for all participants.

OBJECTIVE 2.

Foster the connection of all participants to culture and country drawing on the knowledge of local Aboriginal peoples and communities.

Formalising partnerships with existing Aboriginal communities to support programming

è Camp Manyung formalizes partnerships with local Aboriginal communities, including financial membership with Willum Warrain, to enhance programming and foster cultural exchange.

è Collaborating with Willum Warrain enriches our programs by incorporating authentic Aboriginal cultural perspectives, promoting inclusivity and reconciliation, and providing meaningful educational experiences for all participants.

Outcome Output Status

OBJECTIVE 3.

Maintain and, where possible, increase occupancy of the camps, whilst ensuring the brand, quality, image and reputation of the SRV camps is maintained and further improved; and return surplus to assets, increased employment and program offerings.

Increase utilisation of the camps network through day-based programming and maintain rates of retention of overnight stays.

è Camp Manyung partners with Jimmy's Youth Sanctuary to offer a Holiday Program for disadvantaged youth, providing 12 participants with 144 hours of engaging activities over four days.

è The program fosters personal growth and resilience, offering a safe and supportive environment while promoting valuable life skills, and highlights our commitment to making camp resources accessible to those in need.

OBJECTIVE 4.

Provide a range of activities that inspire participation of new forms of physical activity in the outdoors and healthy living.

Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

è Camp Manyung's 'Caring for Our Planet' program empowers campers with practical sustainability skills, including recycling, composting, and vegetable gardening, fostering environmental stewardship.

è An online portal will allow campers to stay connected to sustainability initiatives post-camp, while marketing materials inspire them to integrate these practices into their home lives and communities.

Outcome Output Status

OBJECTIVE 5.

Ensure access to diverse communities is improved, further eradicating barriers to participation whether it be economic, disability, Aboriginality, social or regional isolation, race, gender, sexual orientation, fitness/wellbeing, mental health etc.

Take steps to make more accommodation more universal and accessible, e.g. genderneutral toilets and bed design innovation – accessible for seniors, families, disability etc.

Use the YMCA Open Doors contribution over the next three years, to provide better access for Victorians in marginalized communities and facing hardship.

OBJECTIVE 6.

è Camp Manyung has upgraded its Dining Hall facilities by converting a single bathroom into three gender-neutral toilets, including one fully wheelchair-accessible option and two ambulant toilets.

è These improvements reflect our commitment to enhancing accessibility and inclusivity, ensuring a welcoming environment for seniors, families, and individuals with disabilities.

è In the 2023-2024 financial year, Camp Manyung funded 17 individuals and 4 organizations with a total of $8,615, increasing access for marginalized Victorians and those facing hardship.

è This investment strengthens community ties, fosters resilience, and ensures that more people have the opportunity to experience the transformative power of camp.

Leverage decades of leadership in building strong relationships with over 1,200 client groups and 50 partner organisations to further grow the experiences of residential camping and/or recreational programs across the sector.

Facilitate expansion of intellectual property in the camping sector by funding and supporting research and knowledge collection in outcomes/benefits, risk management and other areas.

è Camp Manyung led the design and development of a new Universal Harness, collaborating with a specialist working group of industry leaders, including ropes experts, outdoor professionals, and disability support experts.

è This initiative highlights our commitment to advancing knowledge in risk management and inclusive outdoor experiences, while fostering innovation and expanding intellectual property within the camping sector.

Outcome Output Status

OBJECTIVE 7.

Draw on the skills, knowledge and labour of local suppliers and social enterprises to maintain and develop camp and activity infrastructure, including using universal design and sustainable environmental approaches.

All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

Renovate and redevelop existing infrastructure to enable expanded access for people with disability, using universal design principles wherever possible.

OBJECTIVE 8.

è Camp Manyung's Dining Hall bathroom upgrade involved 25 local trades, including plumbers, electricians, waterproofing specialists, and planning consultants.

è This approach strengthens community ties and promotes sustainable regional development by engaging local expertise for infrastructure projects, maintenance, and daily operations.

è Camp Manyung has adapted the existing Flying Fox to align with universal design principles, expanding access for individuals with disabilities.

è This initiative reflects our commitment to redeveloping infrastructure in a way that promotes inclusivity and ensures equitable opportunities for all campers.

Adapt to societal, environmental and economic changes, including alignment with the Victorian Government and Sport and Recreation Victoria’s focuses.

Inspiring camp participants to participate in sport and active recreation, through greater diversity and inclusion, collaboration across sectors, that is flexible, sustainable and affordable, per Active Victoria 2022 - 2026

è Camp Manyung has partnered with AusCycling to deliver the Foundation Level Bike Skills Program to 15 schools, providing 450 hours of activity

è This collaboration supports the Active Victoria 2022-2026 framework by promoting sport and active recreation, with a focus on diversity, inclusion, and broadening access to quality recreation opportunities.

CAMP MANYUNG INNOVATION HIGHLIGHTS

UNIVERSAL FLYING FOX ADAPTATION

The Problem:

The original flying fox at Camp Manyung required participants to climb a ladder, which posed a significant barrier to individuals with physical disabilities, mobility challenges, or intellectual disabilities. This limitation reduced the opportunity for these individuals to engage in a beloved camp activity, thereby excluding them from participating in outdoor recreation experiences enjoyed by their peers.

Project Overview:

The Universal Flying Fox adaptation at Camp Manyung was created to overcome this accessibility barrier. The project introduces an innovative and inclusive adaptation to the existing flying fox, enabling people of all abilities to participate in the experience. By eliminating the need to climb, this project supports the Victorian Government’s goals for inclusive physical recreation as outlined in key state plans, such as the Active Victoria 2022–2026 Strategic Framework and the Victorian State Disability Plan 2022-2026.

Alignment with Victorian Government State Plans:

Active Victoria 2022–2026 Strategic Framework: This framework promotes equitable access to sport and recreation, ensuring all Victorians have the opportunity to be physically

active. The Universal Flying Fox adaptation supports this goal by offering an inclusive outdoor activity that can be safely enjoyed by people with disabilities, creating a welcoming environment for all participants. Source: Active Victoria 2022–2026 Strategic Framework

Victorian State Disability Plan 2022-2026: This plan emphasizes the importance of accessibility in recreation, social participation, and community engagement. The Universal Flying Fox allows individuals with disabilities to take part in the flying fox experience without requiring physical climbing, aligning with the plan’s objective to remove barriers to participation for all Victorians.

The Solution:

The Universal Flying Fox is a pioneering adaptation that utilizes the Harken Lokhead Winch System and a specialized lifting chair to make the flying fox experience accessible to everyone. This system eliminates the need for climbing, providing an equal and safe experience for individuals with physical or intellectual disabilities. It also aligns with Camp Manyung’s mission to foster inclusivity in recreational activities and supports the goals of both the Active Victoria 2022–2026 Strategic Framework and the Victorian State Disability Plan 2022-2026.

Implementation Process:

The development and implementation of the Universal Flying Fox involved close collaboration with a range of key stakeholders, including industry experts, disability support professionals, and outdoor recreation leaders.

Stakeholder Collaboration: Camp Manyung formed a working group composed of outdoor recreation specialists, accessibility consultants, and disability advocates to ensure the adaptation met safety standards and served the needs of individuals with varying abilities. This group reviewed existing limitations and advised on adaptive technology solutions to address these challenges.

Partnership with Harken Australia: To implement the winch system, Camp Manyung partnered with Harken Australia, a leader in winch and pulley technology. Harken’s expertise was invaluable in selecting the Lokhead Winch System and designing the lifting chair, both of which are critical to the adaptation. Their support extended to training staff in the use of this specialized equipment, ensuring the adaptation was safely integrated into Camp Manyung’s facilities.

Pilot Testing and Feedback: The adaptation was tested by individuals with disabilities and their support teams, enabling Camp Manyung to gather firsthand feedback. These trials helped fine-tune the system, ensuring that it met both user needs and regulatory standards. Disability support organizations also provided input, validating that the solution was accessible, safe, and user-friendly.

This comprehensive stakeholder collaboration was essential to successfully adapting the flying fox, allowing Camp Manyung to deliver an innovative, inclusive recreational experience.

Project Impact:

Participants: Since its launch, the Universal Flying Fox has allowed 345 participants to safely enjoy the experience, with 517 hours of activity recorded. This adaptation has already enabled XXX groups to engage in the activity, opening up new recreational opportunities for individuals who were previously excluded due to physical barriers.

Inclusivity and Accessibility: The adaptation has significantly increased inclusivity, providing a unique opportunity for people of all abilities to participate in outdoor recreation. Notably, two students from mainstream schools were able to take part in the flying fox, experiencing an equal and safe activity alongside their peers.

Promotion of Physical Activity: By removing physical barriers,

Future Plans and Next Steps:

Knowledge Sharing: In alignment with Active Victoria 2022–2026, Camp Manyung will document its learnings and experiences from this adaptation. By sharing this knowledge across the outdoor recreation industry, Camp Manyung aims to inspire other camps and facilities to adopt similar technologies, broadening accessible recreation opportunities across Victoria.

Enhanced Communication Tools: Future improvements will include the addition of a communication board and visual lanyards for instructors. These tools will support non-verbal or low-verbal participants, facilitating better communication and enhancing inclusivity in the flying fox experience.

Data Collection and Tracking: To evaluate the ongoing impact of the Universal Flying Fox, Camp Manyung will continue tracking usage data, with a focus on participation rates among individuals with disabilities. This data will help inform future adaptations and provide insights into the effectiveness of accessible recreational equipment in promoting inclusive

CARING FOR OUR PLANET

The Problem:

As environmental challenges such as waste management, pollution, and resource depletion intensify, it is essential to educate and empower the next generation to adopt sustainable practices. Many young people lack practical knowledge on how to contribute to a healthier environment and often feel disconnected from the impact of their actions. Camp Manyung recognized an opportunity to address this issue through a hands-on, engaging educational program focused on environmental stewardship.

Project Overview:

The Caring for Our Planet program at Camp Manyung is an environmental education initiative designed to cultivate awareness and inspire action. By offering interactive sessions on waste management, composting, recycling, and plastic pollution, the program educates campers on sustainable practices. It empowers students to “think globally and act locally,” equipping them with the knowledge and tools to make environmentally responsible choices. Since its launch, 13 groups, totaling 657 participants, have engaged in the program, demonstrating a growing interest in environmental education.

Alignment with Victorian Government State Plans:

Victorian Government Education State Plan: The Caring for Our Planet program aligns with Victoria’s educational goals by providing students with real-world learning experiences that promote environmental awareness. The program supports the state’s objectives to foster resilience, leadership, and sustainable thinking in students, equipping them with the skills to contribute positively to their communities.

Victorian Public Health and Wellbeing Plan 2019-2023:

This plan emphasizes the importance of a healthy environment as a cornerstone of public wellbeing. The Caring for Our Planet program contributes to this by promoting sustainable practices that directly impact the health of local ecosystems and by inspiring students to play a role in environmental conservation. Source: Victorian Public Health and Wellbeing Plan 2019-2023

The Solution:

The Caring for Our Planet program is a comprehensive environmental education initiative that covers various aspects of sustainability and conservation. Through hands-on activities and group discussions, students learn about waste reduction, composting, recycling, and the impacts of plastic pollution. This program aims to bridge the gap between theoretical knowledge and practical action, fostering a mindset of environmental responsibility among campers.

Implementation Process:

The implementation of the Caring for Our Planet program involved collaboration with environmental educators, sustainability experts, and local community organizations:

Environmental Educators and Curriculum Developers: Camp

Manyung partnered with environmental specialists to design age-appropriate activities and discussion topics that align with current sustainability education standards. These experts also helped ensure the program aligns with the Victorian curriculum, enhancing its educational value.

Collaboration with Local Waste and Recycling Organizations: To provide real-world insights and hands-on learning, the program included partnerships with local waste and recycling facilities. These collaborations offered campers an up-close look at how waste is managed and the importance of proper recycling practices.

Incorporation of YMCA Sustainability Initiatives: The program also integrates Camp Manyung’s ongoing sustainability efforts, such as the Y Camps’ solar power and water conservation projects. This connection allows campers to see sustainable practices in action, reinforcing the program’s core messages and demonstrating how environmental stewardship can be implemented in various aspects of camp operations.

Participation and Engagement: Since its launch, 13 groups, totaling 657 participants, have taken part in the Caring for Our Planet program. Feedback has shown that campers leave with a stronger sense of environmental responsibility, with many reporting an increased understanding of how their actions can impact the planet positively.

Empowerment and Behavioral Change: The program encourages students to adopt environmentally friendly habits in their daily lives. By promoting the “think globally, act locally” mindset, the program helps cultivate lifelong environmental stewards. As students share their newfound knowledge with their families and communities, the program's impact extends beyond camp boundaries, contributing to a culture

Future Plans and Next Steps:

Expand Participation: Camp Manyung aims to increase the number of schools and groups participating in the Caring for Our Planet program. By reaching out to additional schools across Victoria, the camp hopes to inspire even more young people to engage in sustainable practices.

Integrate with Y Camps’ Sustainability Projects: The program’s next phase will involve a closer integration with the Y Camps’ broader sustainability initiatives, including solar energy projects, water conservation efforts, and the journey towards achieving net-zero emissions. This linkage will offer participants a more comprehensive understanding of sustainability in action.

Share Learnings Across the Y Camps Network: In alignment with the Active Victoria 2022–2026 Strategic Framework, Camp Manyung plans to share the program’s framework and outcomes with other camps in the YMCA network. This will help create a consistent approach to environmental education and support a culture of sustainability across all Y Camps facilities, ultimately broadening the program’s impact.

By aligning with the Victorian Government’s goals and fostering collaboration with key stakeholders, Camp Manyung’s Caring for Our Planet program has become a pivotal component of the camp’s commitment to sustainability. It not only educates and empowers young people but also contributes to a healthier environment for all Victorians.

NON-BINARY TOILETS

The Problem:

Traditional camp facilities often feature binary bathroom arrangements, which can create discomfort and a sense of exclusion for non-binary and gender-diverse individuals. At Camp Manyung, feedback from participants and staff highlighted the need for more inclusive facilities that accommodate all gender identities, ensuring every camper feels welcome and comfortable.

Project Overview:

The Gender Neutral Bathroom Development initiative at Camp Manyung involves the creation of gender-neutral bathroom spaces, designed to foster a more inclusive environment. This project provides non-binary and gender-diverse campers with safe, comfortable facilities, reinforcing Camp Manyung’s commitment to inclusivity. The initial implementation focused on updating the dining hall bathrooms, creating a welcoming space for all campers and enhancing the camp's inclusivity.

Alignment with Victorian Government State Plans:

Active Victoria 2022–2026 Strategic Framework:

The Gender Neutral Bathroom Development aligns with the framework’s commitment to making physical activity spaces more inclusive and accessible. By providing facilities that meet the needs of all individuals, Camp Manyung is ensuring that everyone has the opportunity to participate fully in camp activities and experiences.

Victorian Statewide LGBTIQ+ Inclusion Plan (Pride in Our Future) 2022-2025: This state plan highlights the importance of creating safe, inclusive spaces for people of all gender identities. Camp Manyung’s initiative directly supports this goal by developing facilities that provide a sense of safety, dignity, and belonging for non-binary and gender-diverse individuals, helping to build an environment that welcomes all campers.

Source: Pride in Our Future 2022-2025

The Solution:

The Gender Neutral Bathroom Development project at Camp Manyung has reconfigured existing bathrooms near the dining hall to serve as gender-neutral facilities. By removing gendered signage and implementing more inclusive symbols and language, these bathrooms provide a safe, welcoming environment for all campers, regardless of gender identity. This change helps address barriers to participation and reinforces the camp's dedication to inclusivity.

Implementation Process:

The implementation of this project involved collaboration with experts in gender inclusivity and community stakeholders to ensure that the facility upgrades align with best practices:

Consultation with Gender Inclusivity Advisors: Camp Manyung partnered with gender inclusivity experts to guide the bathroom design process. These advisors provided insights on facility layout, signage, and language to ensure that the space would be truly inclusive for non-binary and gender-diverse campers.

Feedback from Campers and Staff: Camp Manyung collected

feedback from previous campers, staff members, and community stakeholders to understand the specific needs and concerns related to bathroom facilities. This input was instrumental in shaping the project’s design, ensuring the facilities would meet campers' needs effectively.

Facility Modifications: The project included physical modifications to existing bathrooms, as well as the installation of new signage and privacy features. By replacing binary signage with gender-neutral symbols and ensuring that privacy considerations were addressed, the facility now offers a welcoming and comfortable space for all users.

Project Impact:

Greater Inclusion for Non-Binary Campers: Since the implementation of the Gender Neutral Bathroom Development, Camp Manyung has seen positive feedback from campers who feel more included and respected. The upgraded facilities have created a safer environment, allowing non-binary and gender-diverse individuals to fully participate in the camp experience without feeling marginalized.

Positive Cultural Shift: The project has contributed to a more inclusive camp culture, as staff and campers alike embrace a more welcoming approach to gender diversity. This cultural shift supports the broader goal of inclusivity within Camp Manyung and reinforces the camp’s reputation as a safe space for all young people.

Future Plans and Next Steps:

Expand Gender-Neutral Facilities Across Camp: Building on the success of the dining hall bathroom upgrades, Camp Manyung plans to update the signage and features of additional bathrooms across the camp. This will ensure that gender-neutral facilities are widely available and accessible in various locations, including the recreation hall.

Enhanced Inclusive Signage: Camp Manyung will continue to improve bathroom signage by consulting with gender-diverse youth and inclusivity advisors. Future signage updates will include clear, universally understood symbols and language that emphasize accessibility and privacy for all.

Education and Awareness Initiatives: To further reinforce an inclusive culture, Camp Manyung will introduce training sessions for staff on the importance of gender inclusivity. This training will ensure that all staff understand the value of the Gender Neutral Bathroom Development project and are equipped to support non-binary and gender-diverse campers effectively.

The Gender Neutral Bathroom Development is a crucial step in Camp Manyung’s commitment to inclusivity, creating a space where all campers can feel comfortable and respected. By aligning with Victorian Government priorities and fostering collaboration with gender inclusivity experts, Camp Manyung is actively working to make camp a safe and welcoming place for everyone.

HOWMANS GAP ALPINE DISCOVERY CAMP

Outcome Output Status

OBJECTIVE 1.

Delivery of innovative programs that increase residential and recreational activities to a level that exceeds industry standard supported by extensive experience in strong risk management, safety, training and people development.

Establishing new, relevant programs for inclusive programs for diverse communities

This year, Howmans Gap Alpine Discovery Camp established a winch system for the Giant Swing and Flying Fox, significantly enhancing accessibility for our diverse camper community. This innovative addition facilitates easier participation, allowing campers of all physical abilities to engage in these exciting activities.

Impact: The implementation of the winch system fosters an inclusive environment where all campers can experience the thrill of the Giant Swing and Flying Fox, thereby increasing their physical activity levels. By ensuring that recreational activities are accessible to everyone, we are committed to providing high-quality experiences that promote engagement and connection with nature. This initiative not only aligns with our objective of delivering innovative programs but also strengthens our reputation as a leader in inclusive camping experiences, making outdoor adventures available to all members of the community

OBJECTIVE 2.

Foster the connection of all participants to culture and country drawing on the knowledge of local Aboriginal peoples and communities.

communities to support programming

Born and raised on the traditional lands in Naarum (Melbourne), Lee now resides in the Victorian Alps, where she promotes her lifelong learning, healing journey, and cultural heritage. With over 15 years of experience in traditional mental health practices, Lee's advocacy for sustainable change enriches our programs, enhancing campers' experiences and encouraging greater physical activity while fostering a deeper connection to Aboriginal culture and the land.

Impact: The collaboration with Lee Couch enriches Howmans Gap's mission to promote physical activity among campers by infusing our programs with Indigenous perspectives and traditional practices. This partnership not only encourages campers to engage in physical activities but also fosters a profound appreciation for Aboriginal culture and the importance of maintaining a connection to Country. By honoring Lee’s teachings and the wisdom of the Gamilaroi Tribe, we empower participants to embrace physical activity as a pathway to wellbeing and cultural understanding, ultimately contributing to a healthier and more inclusive community

Formalising partnerships with existing Aboriginal

Howmans Gap Alpine Discovery Camp has developed a meaningful partnership with Lee Couch, an Aboriginal woman from the Gamilaroi Tribe in Northern NSW.

Outcome Output Status

Lee Couch partnership with local elders focused on women in leadership and women of colour knowledge sharing.

Howmans Gap Alpine Discovery Camp is excited to nurture a partnership with local elders, including Lee Couch, as part of the Korin Korin Balit-Djak initiative, which focuses on promoting the leadership and knowledge-sharing of women, particularly women of colour. This collaborative effort aims to empower women and girls through cultural education and mentorship. By hosting workshops and storytelling sessions led by Kurnai women and other Indigenous leaders, we create a platform for sharing traditional knowledge and fostering resilience, self-confidence, and leadership skills among participants.

Impact: This partnership enhances our camp’s programming by integrating Indigenous perspectives into our activities, inspiring participants to engage with their own cultural identities while learning from the rich heritage of the Kurnai people. Through the Korin Korin Balit-Djak initiative, we not only increase physical participation but also promote respect and understanding for Indigenous cultures, creating a more inclusive and enriching experience for all campers. This commitment to diversity ensures that our programs resonate with the community and empower the next generation of leaders.

OBJECTIVE 3.

Maintain and, where possible, increase occupancy of the camps, whilst ensuring the brand, quality, image and reputation of the SRV camps is maintained and further improved; and return surplus to assets, increased employment and program offerings.

Increase utilisation of the camps network through partnerships and journey programming and maintain rates of retention of overnight stays.

At Howmans Gap Alpine Discovery Camp, we are committed to maintaining and increasing occupancy while enhancing the brand, quality, and reputation of SRV camps. Our approach focuses on expanding program offerings, strengthening partnerships, and investing into infrastructure, employment, and program development to ensure long-term sustainability and growth. Key strategies include:

è Expanding Accessible & Inclusive Offerings – Continuing to lead in adaptive adventure programs, including accessible mountain biking, sit-skiing, and inclusive outdoor education to attract a broader range of participants, including schools, community groups, and disability organisations.

è Strengthening Seasonal Occupancy – Diversifying programming across all seasons, ensuring strong winter engagement through partnerships with snowsports groups while promoting summer adventure tourism, nature-based activities, and leadership programs.

è Strategic Partnerships & Marketing – Collaborating with Tourism North East, Falls Creek Resort Management, and disability organisations to enhance visibility and attract new visitor segments, ensuring year-round engagement.

è Investing into Infrastructure to improving equipment, and creating additional employment opportunities to support program delivery and guest experiences.

è Maintaining High-Quality Standards – Upholding best practice in risk management, staff training, and environmental sustainability to ensure that Howmans Gap remains a leader in inclusive outdoor education and alpine adventure experiences.

Outcome Output Status

OBJECTIVE 4.

Provide a range of activities that inspire participation of new forms of physical activity in the outdoors and healthy living.

Research inclusive programs which enables all participants to gain skills and confidence to be independent and physically active in the outdoors, improving physical and emotional health and wellbeing

Participants continue to feel safe and secure, without detracting from the outdoor experiences.

Howmans Gap Alpine Discovery Camp is actively collaborating with the AQA (Australian Quadriplegic Association) through the Healing Nation grant to develop inclusive programs that empower individuals with disabilities. This partnership focuses on creating accessible outdoor activities that enable participants to gain essential skills and confidence while fostering independence. By integrating adaptive techniques and tailored experiences, we ensure that everyone can engage with nature and enjoy physical activities in a supportive environment.

Impact: Through this partnership, we enhance the physical and emotional wellbeing of participants by providing opportunities for connection with nature and community. The inclusive programs not only facilitate increased physical activity but also promote mental resilience and a sense of belonging. By removing barriers to participation, we contribute to the holistic development of individuals, encouraging a lifelong appreciation for outdoor activities and improving overall health outcomes.

At Howmans Gap Alpine Discovery Camp, we successfully hosted 336 participants who enjoyed a total of 1,514 camp nights under the stunning Bogong High Plains stars. Feedback indicated that participants rated their experience with scores between 6 and 7, reflecting their feelings of safety and security while engaging in outdoor activities.

Impact: The high satisfaction scores demonstrate our commitment to providing a safe and secure environment that enhances outdoor experiences. By prioritizing safety without compromising the natural beauty and adventure of the camp, we foster trust and confidence among participants. This positive environment encourages continued participation in outdoor activities, ultimately enriching their overall camping experience and promoting a lasting connection with nature.

OBJECTIVE 5.

Ensure access to diverse communities is improved, further eradicating barriers to participation whether it be economic, disability, Aboriginality, social or regional isolation, race, gender, sexual orientation, fitness/wellbeing, mental health etc.

Take steps to make more accommodation more universal and accessible, e.g. genderneutral toilets and bed design innovation – accessible for seniors, families, disability etc.

Howmans Gap Alpine Discovery Camp is committed to enhancing accessibility across our facilities. As part of this initiative, we have updated the accessible beds in the last two rooms of the AAA building, ensuring that our accommodations are inclusive for seniors, families, and individuals with disabilities. Additionally, we are actively collaborating with the AQA (Access and Inclusion) partnership and advancing our membership development with DWA (Disability Working Group) to further strengthen our commitment to universal design principles.

Impact: These upgrades not only improve the physical environment but also empower our guests by providing them with accommodations that meet their diverse needs. By fostering an inclusive atmosphere, we are creating a more welcoming and supportive space for all participants. This proactive approach not only enhances the camping experience but also promotes a sense of belonging and dignity for everyone who stays at Howmans Gap.

Outcome Output Status

OBJECTIVE 6.

Leverage decades of leadership in building strong relationships with over 1,200 client groups and 50 partner organisations to further grow the experiences of residential camping and/or recreational programs across the sector.

Draw on our existing partnerships to improve the experience of all participants at SRV camps.

Howmans Gap Alpine Discovery Camp has a long-standing history of leadership in inclusive outdoor education, built on strong relationships with many client groups and partern organisations over the years. These partnerships provide a solid foundation to enhance the residential and recreational experiences offered at Howmans Gap ensuring accessibility, inclusion, and innovation remain at the forefront.

Leveraging Existing Partnerships to Improve Participant Experience:

è Adaptive & Inclusive Outdoor Programs:

- Collaborate with Disabled Wintersport Australia (DWA), to enhance adaptive skiing and snow sports.

è Cultural & Environmental Engagement:

- Strengthen partnerships with Traditional Owners and Indigenous groups to embed Cultural Awareness and Country Connection programs into camp experiences.

- Continue collaboration with Parks Victoria and Falls Creek Resort Management to enhance bushwalking and alpine environmental education programs for all participants.

- Program Development & Industry Collaboration:

Work alongside Outdoors Victoria, Sport & Recreation Victoria (SRV), and Tourism North East to align Howmans Gap with industry-leading accessibility and sustainability practices.

- Engage with schools and educational institutions to co-design adaptive outdoor learning and leadership programs that meet evolving student needs.

- By leveraging these strong partnerships, Howmans Gap will continue to be a leader in inclusive outdoor education, ensuring all participants—regardless of ability—have meaningful, enriching, and accessible experiences in the alpine environment.

Outcome Output Status

OBJECTIVE 7.

Draw on the skills, knowledge and labour of local suppliers and social enterprises to maintain and develop camp and activity infrastructure, including using universal design and sustainable environmental approaches.

All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

OBJECTIVE 8.

Howmans Gap has successfully installed a new sewage waste management system that was sourced and implemented through local trades and suppliers. This initiative reflects our commitment to engaging regional Victorians in the maintenance and development of our camp infrastructure, ensuring that our operations benefit the local economy and workforce.

Impact: The installation of the sewage waste management system not only enhances the operational efficiency of Howmans Gap but also underscores our dedication to sustainable practices and community engagement. By prioritising local suppliers and tradespeople, we are fostering economic resilience in the region while promoting environmentally responsible solutions. This aligns with the Victorian Government's focus on sustainable development and community involvement, leading to improved environmental outcomes and strengthened local relationships

Adapt to societal, environmental and economic changes, including alignment with the Victorian Government and Sport and Recreation Victoria’s focuses.

Ecological, Environmental and Biodiversity conscious activities, education, operations, decision making and infrastructure delivered across SRV camps in alignment with Biodiversity 2037 and the Victorian Climate Change Act 2017.

Howmans Gap is dedicated to implementing ecological and environmental practices that align with the Biodiversity 2037 strategy and the Victorian Climate Change Act 2017. This year, staff undertook significant water engineering works to enhance the water feed to sphagnum bogs. These efforts are crucial for improving carbon capture and water storage while simultaneously creating vital habitats for critical and endangered flora and fauna. By prioritizing biodiversity-conscious activities and education, Howmans Gap is not only contributing to environmental sustainability but also fostering a deeper understanding of ecological stewardship among campers.

Impact: These initiatives align with the Victorian Government's goals for biodiversity conservation and climate resilience, as articulated in the Victorian Government's Biodiversity Plan. By enhancing natural ecosystems and promoting sustainable practices, Howmans Gap helps combat climate change while providing educational opportunities for participants. This commitment to ecological integrity not only supports the health of local ecosystems but also enriches the camping experience, encouraging participants to engage with and appreciate the natural world, ultimately promoting physical and mental wellbeing.

HOWMANS GAP ALPINE DISCOVERY CAMP

INNOVATION HIGHLIGHTS

HUMANITARIAN TRAINING PARTNERSHIP

Project Details

Howmans Gap Alpine Discovery Camp participated as a subcontractor in a significant humanitarian project tender led by Palladium International. The tender, valued at $105 million and managed by the Department of Foreign Affairs and Trade (DFAT), aimed to provide training and support for humanitarian workers. Our proposal was highly rated, securing the second position, with Tetra Tech International being selected as the successful supplier. This partnership represented a potential annual income of $1 million, as it would provide a dedicated space for humanitarian workers to train, recuperate, and reconnect.

Impact

The anticipated impact of this partnership was substantial, offering not only a guaranteed revenue stream but also positioning Howmans Gap Alpine Discovery Camp as a key player in humanitarian training and support. This involvement would have strengthened our reputation, diversified our income sources, and increased our visibility in the global humanitarian sector.

Next Steps

Continued Engagement: Maintain ongoing communication with Palladium International and DFAT to explore future opportunities and potential collaborations.

Strategic Planning: Develop a detailed plan to integrate humanitarian training into our existing programs, ensuring alignment with our facilities and capabilities.

Capacity Building: Invest in staff training and infrastructure enhancements to meet the specific requirements of the humanitarian sector, ensuring high-quality service delivery and support.

This innovation represents a strategic opportunity for Howmans Gap Alpine Discovery Camp to expand our service offerings, contribute to global humanitarian efforts, and secure a stable revenue stream for the future.

SKILLS FOR INDEPENDENCE COURSE

Project Details

Howmans Gap Alpine Discovery Camp has partnered with AQA to introduce the "Skills for Independence" course, an initiative designed to enhance the capabilities and independence of individuals with disabilities. This partnership underscores our commitment to fostering inclusivity and accessibility within the outdoor adventure and recreational sectors. The course aims to provide participants with essential skills, foster community support, and integrate adaptive practices into our programs.

Impact

The collaboration with AQA has highlighted the significant value of working with organisations and leaders in the disability and health sectors. The Skills for Independence course has:

Enhanced Inclusivity: Provided tailored programs that cater to the needs of individuals with disabilities, ensuring they have the opportunity to engage fully in outdoor activities.

Strengthened Partnerships: Demonstrated the benefits of aligning with reputable organisations, leading to mutual learning and growth.

Improved Service Delivery: Enabled us to refine our offerings and infrastructure to better serve a diverse range of participants, thereby enriching the overall camp experience.

Next Steps

Programme Expansion: Explore opportunities to broaden the Skills for Independence course, incorporating feedback from participants and stakeholders to enhance its effectiveness.

Strengthen Partnerships: Continue to build and nurture relationships with AQA and other relevant organisations to further our commitment to inclusivity and accessibility.

Ongoing Evaluation: Regularly assess the course's impact and outcomes, making necessary adjustments to improve and adapt to the evolving needs of participants.

The Skills for Independence course and our partnership with AQA represent a significant advancement in our efforts to provide inclusive and supportive environments. By integrating adaptive practices and fostering collaboration, we are reinforcing our dedication to serving diverse communities and enhancing our overall camp offerings.

NEW KITCHEN AND DINING FACILITY

Project Details

Howmans Gap Alpine Discovery Camp has submitted a grant application for the Community Sports Infrastructure Program, seeking $842,000 in co-contribution funding towards the construction of a new kitchen and dining facility. The total project is valued at $1.23 million. This grant application, submitted in June 2024, includes a comprehensive project plan with detailed survey and design plans, budget estimates, necessary certifications, landowner consent, and endorsement from the Alpine Shire CEO. The announcement of funding decisions is expected from July onwards, with a second round of funding applications scheduled for November 2024.

Impact

The new kitchen and dining facility is poised to significantly enhance our camp's infrastructure and service delivery:

Enhanced Facilities: The upgrade will provide modern, efficient kitchen and dining spaces that improve food preparation, service efficiency, and overall participant experience.

Increased Capacity: The facility will accommodate larger groups and diverse dietary needs, supporting a wider range of activities and events.

Community Benefits: By improving our facilities, we are reinforcing our commitment to the local community, creating jobs, and stimulating local economic activity through increased camp bookings and events.

Next Steps

Await Funding Decision: Monitor the outcome of the funding announcements in July and prepare for the second round of applications in November if necessary.

Project Implementation Planning:

secured, finalize detailed plans, secure contracts, and commence construction to ensure timely completion.

Community Engagement: Continue to engage with local stakeholders, including the Alpine Shire, to ensure community support and integration of the new facility into our operations.

LADY NORTHCOTE DISCOVERY CAMP

Outcome Output Status

OBJECTIVE 1.

Delivery of innovative programs that increase residential and recreational activities to a level that exceeds industry standard supported by extensive experience in strong risk management, safety, training and people development.

Establishing new, relevant programs for inclusive programs for diverse communities

This year, Lady Northcote Camp introduced a winch system for the Giant Swing and Flying Fox, significantly enhancing accessibility. By enabling easier participation, this new system allows a greater range of campers—regardless of physical ability—to engage in these activities, fostering increased physical activity. This initiative aligns with our goal to provide inclusive programs that make high-quality recreational experiences available to all members of the community

Impact: The installation of the winch system has resulted in a notable increase in participation among diverse groups, supporting our commitment to inclusion and active living. Through this development, Lady Northcote Camp continues to set a higher standard for recreational camps, creating a supportive environment where campers can safely challenge themselves and build confidence in their physical abilities.

Maintain compliance with Industry Standards supported by annual review

This year, Lady Northcote Camp invested in new Universal Harnesses from Ferno Australia. These harnesses are designed not only to meet the latest safety standards but also to accommodate people with disabilities, making the Giant Swing accessible to a broader range of participants.

Impact: By adopting this inclusive harness system, Lady Northcote Camp has enabled campers of all abilities to enjoy the Giant Swing, fostering a more accessible and welcoming environment. This aligns with our commitment to both safety and inclusion, ensuring that everyone has the opportunity to participate fully in our recreational activities.

Outcome Output Status

OBJECTIVE 2.

Foster the connection of all participants to culture and country drawing on the knowledge of local Aboriginal peoples and communities.

Formalising partnerships with existing Aboriginal communities to support programming

Camp Manyung is dedicated to formalizing partnerships with local Aboriginal communities to enhance our programming and foster cultural exchange. As part of this commitment, we are proud to be an annual financial member of Willum Warrain, a vital organization that supports Aboriginal cultural education and community initiatives.

By collaborating with Willum Warrain, we are not only strengthening our ties to the local Indigenous community but also enriching our programs with authentic cultural perspectives and knowledge. This partnership enables us to provide participants with meaningful experiences that honor and respect Aboriginal traditions and heritage.

Through our ongoing support, we aim to facilitate greater understanding and appreciation of Aboriginal culture among our campers, promoting a spirit of inclusivity and reconciliation. Together, we are working towards creating impactful educational opportunities that celebrate the rich history and contributions of Indigenous peoples.

Engaging local Aboriginal communities in the delivery of local education around country and culture

At Lady Northcote Discovery Camp, we are committed to fostering a deep connection between participants and the culture and country of the local Aboriginal peoples. We actively collaborate with Wadawurrung Traditional Owners to incorporate authentic Indigenous perspectives into our programs, ensuring participants gain a meaningful understanding of the land’s history, stories, and significance.

Collaborations with Aboriginal Organisations – Strengthening relationships with local Indigenous communities to continually evolve our programs and provide employment opportunities.

By integrating Aboriginal knowledge and perspectives, Lady Northcote Discovery Camp creates an environment where all participants can connect with country, culture, and community in a respectful and enriching way.

OBJECTIVE 3.

Maintain and, where possible, increase occupancy of the camps, whilst ensuring the brand, quality, image and reputation of the SRV camps is maintained and further improved; and return surplus to assets, increased employment and program offerings.

Maintenance and site management uses best practice environmental and ecological practices, including further rejuvenation of existing sites (e.g. through tree planting and increasing native plants)

This year, Lady Northcote Camp engaged Trecland Services to implement an Environmental Management Plan for our conservation area. This collaboration focuses on maintaining best practices in environmental and ecological management, including the rejuvenation of existing sites through tree planting and the promotion of native vegetation.

Impact: By prioritizing sustainable site management and environmental stewardship, Lady Northcote Camp enhances its reputation as a responsible and eco-friendly destination. These initiatives not only contribute to the ecological health of our camps but also attract environmentally conscious groups, helping to maintain and potentially increase occupancy rates. Furthermore, our commitment to sustainability reinforces our brand image and supports the long-term viability of our programs, ultimately leading to greater community engagement and a diverse range of offerings.

Outcome Output Status

OBJECTIVE 4.

Provide a range of activities that inspire participation of new forms of physical activity in the outdoors and healthy living.

Diversity of programs delivered in and outside the camp, giving campers confidence to continue the activities when they get home, and support this connection through an online portal and campsite marketing collateral.

Children increase their physical literacy and develop positive lifelong interactions with the natural world, through implementation of the new learning framework literacy framework

OBJECTIVE 5.

This year, Lady Northcote Camp continued the rollout of the Ausbike program in partnership with AusCycling, expanding the initiative to additional sites. This program offers campers diverse cycling experiences, enhancing their skills and confidence in cycling as a fun and accessible form of physical activity

Impact: By providing a range of cycling activities, the Ausbike program inspires campers to explore new forms of outdoor physical activity, fostering a love for cycling that they can carry into their daily lives. This initiative not only increases participation in physical activities during their time at camp but also encourages campers to remain active upon returning home. Supporting this connection through our online portal and marketing materials reinforces our commitment to healthy living, ensuring that the benefits of their experiences at Lady Northcote extend well beyond their stay.

In Term 1 of 2024, Lady Northcote Camp successfully rolled out the Risky Kids Programs to various groups. This program is designed to engage children in adventurous activities that challenge their physical abilities and foster resilience through supervised risk-taking in a natural environment.

Impact: By participating in the Risky Kids Programs, children enhance their physical literacy, gaining confidence in their abilities while developing positive, lifelong relationships with the natural world. These experiences not only cultivate essential skills such as balance, coordination, and risk assessment but also encourage a sense of exploration and appreciation for the outdoors. This aligns with our commitment to nurturing well-rounded individuals who value healthy, active lifestyles and environmental stewardship throughout their lives.

Ensure access to diverse communities is improved, further eradicating barriers to participation whether it be economic, disability, Aboriginality, social or regional isolation, race, gender, sexual orientation, fitness/wellbeing, mental health etc.

Take steps to make more accommodation more universal and accessible, e.g. genderneutral toilets and bed design innovation – accessible for seniors, families, disability etc.

This year, Lady Northcote Camp installed a disability ramp at the rear of Wakaleita Lodge, enhancing wheelchair access and making our facilities more inclusive for individuals with disabilities. This addition aligns with our commitment to improving accessibility and accommodating diverse community needs.

Impact: By improving physical access to our accommodation, Lady Northcote Camp is actively eradicating barriers to participation for individuals with disabilities and their families. The ramp at Wakaleita Lodge not only supports greater inclusivity but also fosters a welcoming environment for all campers, regardless of their background or physical ability. This initiative enhances the overall experience for participants, promoting equity and encouraging a broader range of individuals to engage in outdoor activities, thereby enriching our community and supporting mental health and wellbeing.

Outcome Output Status

OBJECTIVE 6.

Leverage decades of leadership in building strong relationships with over 1,200 client groups and 50 partner organisations to further grow the experiences of residential camping and/or recreational programs across the sector.

Draw on our exiting partnerships in the establishment of a camp inclusion advisory group, and its sub committees to improve the experience of all participants at SRV camps.

OBJECTIVE 7.

This year, Lady Northcote Camp continued its collaboration with LaTrobe University through the RISE program, which supports young Indigenous students transitioning into higher education. This partnership exemplifies our commitment to leveraging existing relationships to improve the camping experience for all participants.

Impact: By engaging with LaTrobe University and focusing on the needs of Indigenous students, Lady Northcote Camp is enhancing inclusivity and accessibility within our programs. This initiative not only supports the personal growth and educational aspirations of young Indigenous individuals but also enriches the cultural competency of all campers. By fostering diverse perspectives and experiences, we strengthen our community ties and create a more supportive environment, ultimately improving the overall quality and impact of our residential camping and recreational programs across the sector.

Draw on the skills, knowledge and labour of local suppliers and social enterprises to maintain and develop camp and activity infrastructure, including using universal design and sustainable environmental approaches.

Explore social enterprises for works where possible, such as YMCA Rebuild.

This year, Lady Northcote Camp continued its commitment to local development by welcoming two new trainees pursuing their Certificate IV in Outdoor Recreation. This initiative not only enhances our workforce but also supports local talent and social enterprises in building camp and activity infrastructure.

Impact: By integrating trainees into our operations, Lady Northcote Camp fosters skill development and employment opportunities within the community while ensuring that our infrastructure and programs benefit from fresh perspectives and innovative ideas. This approach emphasizes our commitment to universal design and sustainable environmental practices, as trainees contribute to the ongoing maintenance and enhancement of camp facilities with a focus on inclusivity and ecological responsibility. Ultimately, this initiative strengthens our connection with local suppliers and social enterprises, promoting community resilience and enhancing the overall camping experience for participants.

Outcome Output Status

Reduce SRV camp carbon emissions by 30% over 3 years and carbon neutral by 2030, for activities like, solar installation, battery installation, hydronic heat pumps, insulation, waste management, water usage, as well as energy reduction strategies.

OBJECTIVE 8.

This year, Lady Northcote Camp has initiated efforts to reduce carbon emissions by installing educational signage throughout the camp and display screens in dining areas. These resources inform campers about energy usage reduction strategies and promote awareness of our carbon footprint as we work towards our goal of reducing emissions by 30% over three years and achieving carbon neutrality by 2030.

Impact: By prioritizing education and awareness, Lady Northcote Camp is empowering campers to actively participate in our sustainability efforts. The information shared through signage and display screens fosters a culture of environmental responsibility among participants, encouraging them to adopt energy-saving behaviors both during their stay and in their daily lives. This initiative not only contributes to our overall carbon reduction goals but also inspires campers to become advocates for sustainable practices within their communities, ultimately fostering a deeper connection with nature and promoting a healthy lifestyle that aligns with our commitment to environmental stewardship.

Adapt to societal, environmental and economic changes, including alignment with the Victorian Government and Sport and Recreation Victoria’s focuses.

Inspiring camp participants to participate in sport and active recreation, through greater diversity and inclusion, collaboration across sectors, that is flexible, sustainable and affordable, per Active Victoria 2022 - 2026

Increasing exposure to physical exercise, healthy eating, and mental wellness through camp activities and education in alignment with the Public Health and Wellbeing Plan 2023 –2027 and Victorian 10-year Mental Health Plan 2025.

This year, Lady Northcote Camp successfully expanded the Ausbike program to additional Sport and Recreation Victoria sites in partnership with Aus Cycling. Notably, we achieved a remarkable participation milestone, with 7,333 participants completing the Ausbike program—a 180% increase from the previous financial year.

Impact: The significant growth in participation demonstrates Lady Northcote Camp's commitment to promoting sport and active recreation among diverse communities. By providing a flexible and inclusive program, we are inspiring a wide range of participants to engage in physical activities, fostering a love for outdoor recreation that can be sustained beyond their time at camp. This initiative not only aligns with the objectives outlined in the Active Victoria 2022-2026 strategy but also enhances the overall health and wellbeing of participants, reinforcing our role as a leader in adapting to societal and environmental changes while supporting the broader goals of the Victorian Government and Sport and Recreation Victoria.

This year, Lady Northcote Camp successfully launched the Risky Kids program for Grade 3 to 7 students, engaging a total of 1,700 participants in 2024. This program emphasizes outdoor activities that promote physical exercise, healthy eating habits, and mental wellness, aligning with the Public Health and Wellbeing Plan 2023-2027 and the Victorian 10-Year Mental Health Plan 2025.

Impact: The Risky Kids program significantly enhances participants' exposure to physical activity and healthy lifestyle choices, fostering an environment where children can develop important life skills while enjoying nature. By prioritizing education in mental wellness alongside physical health, the program supports the holistic development of young campers, encouraging them to build resilience and positive coping strategies. This approach not only aligns with state health initiatives but also contributes to the long-term wellbeing of participants, instilling healthy habits that can positively impact their lives beyond the camp experience.

LADY NORTHCOTE

DISCOVERY

CAMP INNOVATION HIGHLIGHTS

WHITE ELEPHANT RESERVE

Project Overview

The White Elephant Reserve represents a pivotal development for our camp, marking a significant expansion in our environmental program offerings. This new lease allows us to extend our environmental stewardship initiatives to a nearby offsite location, aligning with our commitment to sustainability and offering participants engaging nature-focused activities beyond our primary camp grounds.

Participants and Groups

The reserve is set to attract a diverse range of participants, including school groups, community organisations, and environmental enthusiasts. This expanded site will enable us to engage various groups interested in conservation and outdoor education, broadening our impact and reach.

Activity Schedule and Integration

The reserve will be an integral part of our programming throughout the year. We will incorporate it into our regular activities, scheduling events and educational sessions based on demand and seasonal appropriateness. This flexibility ensures that the reserve meets the needs of different groups and aligns with seasonal educational opportunities.

Activities and Educational Components

At the reserve, participants will enjoy a variety of activities, including guided nature walks, conservation workshops, and hands-on environmental projects. Educational components will cover local flora and fauna, sustainable practices, and habitat preservation, offering a comprehensive learning experience that enhances participants' understanding of environmental issues.

Benefits and Future Plans

Participants will gain immersive, hands-on experiences that deepen their knowledge of environmental conservation. Looking ahead, we plan to enhance the reserve’s sustainability with the construction of a compost toilet and to design additional programs that capitalise on the reserve's unique features.

Collaborations and Expert Involvement

We will partner with environmental experts and organisations to develop and deliver programs at the reserve. These collaborations will ensure our activities reflect the latest conservation practices and provide participants with expert insights and guidance.

Community Impact and Engagement

The White Elephant Reserve will significantly bolster our capacity to offer high-quality environmental education and recreational opportunities. It will also strengthen community ties by serving as a local venue for environmental programs and fostering a deeper connection to nature.

Participant Feedback and Success Stories

We will actively collect feedback from participants to gauge the reserve's impact and effectiveness. Success stories will be shared to highlight positive experiences and outcomes, showcasing the benefits of engaging with the reserve.

Infrastructure Developments

Initial improvements will include the construction of a compost toilet. Future development will focus on creating facilities and amenities that support the reserve’s environmental goals and enhance the participant experience.

Impact on the Camp

The addition of the White Elephant Reserve will significantly expand our camp's ability to offer specialised environmental programs and enrich our overall program offerings. This innovation will further our reputation as a leader in outdoor and environmental education.

Environmental and Cultural Enhancements

The reserve will support our environmental objectives by providing a dedicated space for conservation-focused activities. It will also offer opportunities to integrate cultural elements related to the local environment and Indigenous heritage.

Alignment with Government Priorities

This project aligns with government priorities concerning environmental conservation and outdoor education. By enhancing our ability to deliver these programs, we support broader goals related to sustainability and community engagement.

Support for Local Communities

The reserve will serve as a valuable resource for local communities, offering educational and recreational opportunities that promote wellbeing and resilience. We will continue to support communities by adapting our programs to their needs and ensuring that the reserve remains a beneficial community asset.

DAY VISIT AREA

Project Overview

The Day Visit Area project is dedicated to enhancing facilities for groups that are unable to afford overnight camps. Our primary focus is the construction of new bathroom facilities designed to accommodate day visitors. This development will allow us to broaden our program offerings and provide a more inclusive experience for a wider range of groups.

Participants and Target Groups

This initiative will cater to day visitors from various organisations, including schools, community groups, and local families. By providing essential facilities for day use, we aim to make our programs more accessible to those who may not have the means for overnight stays, thus broadening our reach and impact.

Activity Schedule and Integration

The addition of bathroom facilities will support our ongoing day visit programs. With these new facilities, we can schedule day visits throughout the year without disrupting our regular operations, thereby accommodating more groups and enhancing the flexibility of our programming.

Activities and Educational Components

The new facilities will enable us to offer an expanded range of activities to day visitors, including outdoor educational programs, recreational activities, and team-building exercises. The improved infrastructure will enhance these activities, providing a more comfortable and functional experience for all participants.

Benefits and Future Plans

The introduction of modern bathroom facilities will significantly enhance the comfort and convenience for day visitors, improving their overall experience. Future plans include leveraging the new facilities to expand program offerings and further engage with local groups, ensuring that the full potential of the improvements is realised.

Collaborations and Expert Involvement

We are collaborating with construction and planning experts to ensure that the new facilities meet all required standards and specifications. These partnerships are essential for the successful completion of the project, ensuring that the facilities are built to a high standard and on schedule.

Community Impact and Engagement

The development of bathroom facilities for day visits will greatly improve the accessibility of our programs, allowing more groups to participate and engage with our activities. This enhancement will strengthen our role as a valuable resource for local organisations and foster greater community involvement.

Participant Feedback and Success Stories

Following the completion and operationalisation of the new facilities, we will gather feedback from day visitors to evaluate the impact of the amenities. Success stories will be documented and shared to highlight the positive outcomes and improved experiences resulting from the project.

Infrastructure Developments

The primary infrastructure improvement is the addition of bathroom facilities. With planning permits already approved,

we are currently awaiting the building permit to commence construction. This development will significantly enhance our capacity to accommodate day visitors.

Impact on the Camp

The Day Visit Area project will enhance our camp's ability to offer day programs and expand our capacity to serve a broader audience. This innovation aligns with our commitment to making our programs more accessible and inclusive, furthering our mission and goals.

Environmental and Cultural Considerations

While the main focus is on improving accessibility, we will also ensure that the new facilities align with our environmental and cultural values. Sustainable practices will be incorporated into the design and construction process, and cultural sensitivities will be considered to ensure that the facilities reflect our commitment to these values.

Alignment with Government Priorities

This project supports government priorities related to improving accessibility and community engagement. By enhancing our facilities for day visitors, we contribute to broader goals of inclusivity and accessibility in recreational and educational settings.

Support for Local Communities

The development of the Day Visit Area will offer a valuable resource for local communities, particularly for those facing financial constraints. By providing improved facilities for day visits, we continue to support and engage with our local community, offering opportunities for enrichment and learning during challenging times.

BRISBANE RANGES

Project Overview

The Brisbane Ranges project represents a significant expansion of our program offerings, introducing offsite activities in the picturesque Brisbane Ranges area. This initiative is designed to provide groups with unique outdoor experiences, leveraging the natural beauty and diverse landscapes of the region. By moving beyond the traditional camp setting, we aim to offer immersive adventures that enhance our program's appeal.

Participants and Target Groups

The Brisbane Ranges program will cater to a diverse range of participants, including schools, corporate teams, and community organisations. By offering offsite activities, we seek to attract a broader audience interested in immersive outdoor experiences and team-building exercises, thus expanding our reach and impact.

Activity Schedule and Integration

The pilot program for the Brisbane Ranges is scheduled for May 2025. This initial phase will allow us to evaluate and refine the program based on participant feedback and operational outcomes. Following the pilot, we plan to integrate these programs into our regular schedule, offering them on a consistent basis to meet demand.

Activities and Educational Components

The program will feature a variety of activities, including hiking, orienteering, and nature-based educational workshops. Participants will engage in hands-on learning, explore diverse ecosystems, and develop essential outdoor skills. This range of activities will provide a well-rounded experience, promoting physical fitness, teamwork, and environmental awareness.

Benefits and Future Plans

Participants will gain from engaging in offsite adventures that offer a refreshing alternative to traditional camp activities. The program will enhance personal growth, promote teamwork, and foster a deeper appreciation for nature. Future development plans include expanding the range of activities and incorporating participant feedback to continuously improve the program.

Collaborations and Expert Involvement

We are partnering with outdoor education experts and local guides to ensure that the Brisbane Ranges program is effectively designed and managed. These collaborations are vital for delivering high-quality, safe experiences, and for leveraging local expertise to enrich the program.

Community Impact and Engagement

The introduction of programs in the Brisbane Ranges will provide participants with unique, enriching experiences, fostering a stronger connection to nature. This initiative will also enhance community engagement by highlighting the Brisbane Ranges as a valuable resource for outdoor education and recreation.

Participant Feedback and Success Stories

Collecting feedback during the pilot program will be crucial for assessing its success and making necessary adjustments. We anticipate sharing positive success stories that showcase the benefits of offsite adventures and their impact on participants' personal and team development.

Infrastructure Developments

Initial infrastructure improvements will include establishing base camp facilities and ensuring access to key activity areas within the Brisbane Ranges. Investments in necessary equipment and resources will support the program's activities and ensure a smooth operation.

Impact on the Camp

The Brisbane Ranges project will diversify our camp’s offerings by incorporating offsite adventure opportunities. This innovation aligns with our goal to broaden our program scope and provide unique experiences that enhance our overall offerings.

Environmental and Cultural Considerations

The program will emphasise environmental stewardship and respect for the cultural significance of the Brisbane Ranges. Sustainable practices will be integrated into our activities, and we will engage with local Indigenous communities to ensure that our programs are both culturally sensitive and environmentally responsible.

Alignment with Government Priorities

This initiative supports government priorities related to outdoor education, environmental conservation, and community engagement. By expanding our program offerings to include offsite adventures, we contribute to broader goals of promoting outdoor activity and fostering environmental appreciation.

Support for Local Communities

The introduction of programs in the Brisbane Ranges will support local communities through increased tourism and engagement. This initiative will create opportunities for local businesses and provide economic benefits, while offering valuable experiences to participants.

MT EVELYN DISCOVERY CAMP

Outcome Output Status

OBJECTIVE 1.

Delivery of innovative programs that increase residential and recreational activities to a level that exceeds industry standard supported by extensive experience in strong risk management, safety, training and people development.

Establishing new, relevant programs for inclusive programs for diverse communities

Maintain compliance with Industry Standards supported by annual review

We continuously develop and refine programs that cater to a broad range of abilities and needs, ensuring accessibility and engagement for all participants.

Our activities where possible incorporate adaptive equipment and universal design principles, allowing people of all abilities to participate.

We integrate nature-based learning with STEM, environmental education, and leadership programs to enhance the educational impact of camp experiences.

All activities are supported by industry-leading risk management frameworks, ensuring participant safety without compromising on adventure and challenge.

Our staff undergo regular training in first aid, emergency response, and adaptive recreation techniques to provide a safe and supportive environment.

We engage in continuous program evaluation and improvement, using participant feedback and industry benchmarking to ensure our offerings remain best-inclass.

High levels of investment in staff, including through staff development, career pathways, best practice human resources activity, mentorship, risk management, training as well as succession planning across camps.

At Mt Evelyn Discovery Camp, we recognize that investing in our staff is fundamental to delivering exceptional outdoor education experiences. Our commitment to professional development ensures that our team is highly skilled, safety-conscious, and equipped to provide industry-leading programs.

Throughout the last twelve months our Operations Director has transitioned into a managerial role, providing greater strategic oversight and leadership across camp operations. This shift supports best-practice human resource management, mentorship, and succession planning, ensuring a well-prepared leadership team that drives innovation and operational excellence.

Through ongoing training, leadership development, and a strong emphasis on risk management, we continue to foster a culture of continuous improvement.

These initiatives not only enhance the professional growth of our staff but also contribute to a safe, supportive, and enriching environment for all campers and visitors.

Outcome Output Status

OBJECTIVE 2.

Foster the connection of all participants to culture and country drawing on the knowledge of local Aboriginal peoples and communities.

Maintain compliance with Industry Standards supported by annual review

Mt Evelyn Discovery Camp maintains 100% adherence to industry standards, including Australian Adventure Activity Standards, Australian Camps Association accreditation, and National Child Safe Standards, ensuring safety, staff training, and effective risk management in all residential and recreational programs.

Annual audits identify areas for improvement, enhancing program quality and reinforcing Mt Evelyn Discovery Camp’s reputation as a leader in safety and compliance within the camping industry.

OBJECTIVE 3.

Maintain and, where possible, increase occupancy of the camps, whilst ensuring the brand, quality, image and reputation of the SRV camps is maintained and further improved; and return surplus to assets, increased employment and program offerings.

Increase utilisation of the camps network through day-based programming and maintain rates of retention of overnight stays.

Explore opportunities for expansion into new camps, to maximise camps network potential and increase social impact.

OBJECTIVE 4.

Mt Evelyn Discovery Camp offers a variety of day-based programs and incursions, including outdoor adventure challenges, team-building exercises, and educational workshops, designed to engage schools, community organizations, and recreational groups.

These initiatives increase program utilization, attract future overnight stays, and strengthen community ties by providing tailored experiences that showcase the camp’s offerings and enhance participant engagement.

Mt Evelyn Discovery Camp is collaborating with YMCA Camping and Youth Services (YCW) and the management of the Phillip Island Camp to expand the camp network, leveraging resources and sharing best practices to enhance community engagement and program reach.

This partnership enables the referral of community groups to Phillip Island Camp, broadening access to diverse, nature-based recreational opportunities, and supporting social impact by offering inclusive programs that promote wellbeing and personal growth.

Provide a range of activities that inspire participation of new forms of physical activity in the outdoors and healthy living.

Children increase their physical literacy and develop positive lifelong interactions with the natural world, through implementation of the new learning framework literacy framework

The new learning framework at Mt Evelyn Discovery Camp enhances children's physical literacy by integrating outdoor activities, experiential learning, and naturebased play, promoting physical activity and fostering a lifelong appreciation for nature.

The framework encourages environmental stewardship, teaching children about local ecosystems and sustainability, while developing physical skills and instilling values that promote healthy living and responsible citizenship.

Outcome Output Status

OBJECTIVE 5.

Ensure access to diverse communities is improved, further eradicating barriers to participation whether it be economic, disability, Aboriginality, social or regional isolation, race, gender, sexual orientation, fitness/wellbeing, mental health etc.

Take steps to make more accommodation more universal and accessible, e.g. gender-neutral toilets and bed design innovation – accessible for seniors, families, disability etc.

OBJECTIVE 6.

Mt Evelyn Discovery Camp has enhanced accessibility by incorporating gender-neutral toilets and exploring adaptable bed designs, ensuring privacy, dignity, and comfort for all participants, including seniors, families, and individuals with disabilities.

These initiatives reflect our commitment to universal design principles, fostering an inclusive environment that supports diverse needs and enables all guests to fully engage in camp activities.

Leverage decades of leadership in building strong relationships with over 1,200 client groups and 50 partner organisations to further grow the experiences of residential camping and/or recreational programs across the sector.

Collaborating and co-designing with new and existing partners to refine and develop residential camping programs that appeal to a wide group of participants.

OBJECTIVE 7.

Mt Evelyn Discovery Camp partnered with the Interchange Group to pilot a custom day program for young people with disabilities, featuring dinner and an evening activity, which demonstrated the safety and accessibility of overnight camping and encouraged social interaction and skill development.

The pilot program's success, supported by positive feedback from participants and parents, highlights our commitment to creating inclusive, tailored camping experiences, with plans to expand and integrate insights into future programs.

Draw on the skills, knowledge and labour of local suppliers and social enterprises to maintain and develop camp and activity infrastructure, including using universal design and sustainable environmental approaches.

All new infrastructure, maintenance of infrastructure and daily operations, draws on regional Victorians, local trades and suppliers, wherever it can.

Mt Evelyn Discovery Camp prioritizes the use of regional Victorians, local trades, and suppliers in all infrastructure projects, maintenance, and daily operations, strengthening community ties and promoting economic sustainability.

Our annual review process actively engages local businesses, fostering collaboration and reducing environmental impact, while enriching camp experiences and contributing to the local economy.

Outcome Output Status

All new construction in alignment with principles of universal design, including accessible and inclusive of people with disability, people from culturally and linguistically diverse backgrounds, and people with diverse gender.

OBJECTIVE

8.

Mt Evelyn Discovery Camp has enhanced accessibility by constructing paths and ramps to Australian standards, adding two new disabled carparks, and replacing stairs with ramps to improve mobility access.

Universal design principles have been integrated into our facilities, including a wheelchair-accessible bathroom in the Giant Swing paddock, ensuring an inclusive environment for individuals of all abilities and backgrounds.

Adapt to societal, environmental and economic changes, including alignment with the Victorian Government and Sport and Recreation Victoria’s focuses.

Individual experiences are used for reducing barriers to participation and infrastructure aligns with universal design principles as per the Inclusive Victoria: State Disability Plan 20222024

è Mt Evelyn Discovery Camp is committed to inclusivity by adapting infrastructure and programming to meet the needs of campers with disabilities, including custom bunk layouts and accessible walking trails.

è The camp rents trailrider wheelchairs for outdoor exploration, ensuring participants with limited mobility can engage in hiking and nature activities, with staff trained to assist.

MT EVELYN DISCOVERY CAMP

INNOVATION HIGHLIGHTS

A LANDMARK INITIATIVE BY MT EVELYN DISCOVERY CAMP

In line with YMCA Victoria’s Vision 2030 Strategy, Mt Evelyn Discovery Camp has embarked on an extraordinary journey to empower and support Indigenous communities. Our groundbreaking initiatives, developed through strategic partnerships and a profound respect for cultural sensitivity, have set a new standard in community support.

In a remarkable collaboration with the Victorian Aboriginal Child Care Agency (VACCA), Mt Evelyn proudly hosted a transformative 2-night, 3-day camp for 38 women and children impacted by domestic violence. This camp wasn’t just a retreat; it was a beacon of hope, offering tailored resiliencebuilding activities designed to uplift and empower participants in a nurturing environment. The initiative stands as a powerful testament to our unwavering commitment to justice, equity, and cultural respect.

Moreover, our dedication to fostering a just and inclusive world is further exemplified by our fully sponsored Family Christmas party for 100 individuals from the Boorndawan Willam Aboriginal Healing Service. This event was more than a celebration; it was a heartfelt tribute to the strength and resilience of Indigenous families, creating a space for joy, connection, and cultural celebration.

INTERCHANGE TRIAL FAMILY DAY CAMP

The Interchange Trial Family Day Camp, conducted in partnership with Interchange Gippsland, exemplifies Mt Evelyn Discovery Camp’s commitment to inclusivity and community support as outlined in YMCA Victoria’s Vision 2030 Strategy. This pilot program was specifically designed to replicate the experience of an overnight camp within a single day, offering young people with disabilities and their families a safe, tailored camp experience. By providing a supportive environment that builds confidence in overnight camp experiences, this initiative directly contributes to Mt Evelyn Discovery Camp’s vision of fostering communities where everyone, regardless of ability, has the opportunity to thrive.

The program engaged families and young people with disabilities, highlighting Mt Evelyn Discovery Camp’s dedication to inclusivity, a core element of the Inclusive Victoria: State Disability Plan. The trial was carefully crafted to meet the unique needs of participants, ensuring that the camp experience was both accessible and empowering. This aligns with government priorities on disability inclusion, supporting diverse community needs through tailored, inclusive programs that encourage active participation and social connection.

Moreover, the day camp aligns with the principles of the Active Victoria Plan by promoting physical activity and engagement

among participants through a variety of recreational and teambuilding activities. These activities not only provided enjoyment but also contributed to the participants’ overall physical and mental wellbeing, a key focus of both the Mental Health Plan and the Education State Plan. By creating an environment where young people with disabilities could actively participate and feel supported, the program fostered a sense of belonging and self-efficacy, which is crucial for mental health and educational development.

Developed in collaboration with Interchange Gippsland, the program also supports the objectives of the Korin Korin BalitDjak Plan, particularly in its focus on improving outcomes for Aboriginal young people with disabilities. By ensuring that the program was culturally sensitive and inclusive, the trial not only provided a positive experience for participants but also demonstrated the potential for broader community engagement and support.

The environmental stewardship principles embedded in the Biodiversity 2037 Plan were reflected in the trial’s commitment to creating a sustainable and inclusive camp environment. The program’s activities were designed to be environmentally conscious, encouraging participants to connect with nature and understand the importance of environmental sustainability as part of their overall camp experience.

The positive impact of the Interchange Trial Family Day Camp was evident in the increased trust and confidence among parents, fostering greater community engagement and interest in future camp offerings. Feedback from participants and their families was overwhelmingly positive, with many noting the trial’s success in demonstrating the feasibility and benefits of overnight camps. This success paves the way for higher enrolment in future programs, ultimately expanding our reach and service offerings.

By necessitating certain adjustments to our facilities and program delivery, we ensured that the environment remained supportive, inclusive, and aligned with our broader goals of community wellbeing and environmental sustainability. This initiative not only expanded our service offerings but also positioned us as a trusted provider of overnight camp experiences for young people with disabilities, reinforcing our commitment to YMCA’s Vision 2030 and aligning with key government plans focused on disability inclusion, mental health, education, and environmental sustainability.

UTILISATION

OVERVIEW OF CAMPER NIGHTS

24,656 23,069 17,843 34,143 17,095 116,806

DISCOVERY CAMPS

ANGLESEA DISCOVERY CAMP

CAMP MANYUNG

HOWMANS GAP ALPINE DISCOVERY CAMP

LADY NORTHCOTE DISCOVERY CAMP

MT EVELYN DISCOVERY CAMP

PARTICIPATION BY ACTIVITY

Note: The number of participants involved in each activity is provided here. Please note that these numbers are not mutually exclusive, meaning a participant may engage in multiple activities during camping.

Total participation by Activity - 2024

275,538

7.4% from 2023

PARTICIPATION BY SITE

Guidance on Interpreting the Table:

• In FY23/24, a total of 3,448 participants took part in archery at Anglesea Discovery Camp.

• During FY23/24, a total of 8,871 participants took part in campcraft activities across all five SRV Discovery Camps

CLIENT

CAMP SITE CLIENT MIX

The table above represents the percentage of bookings for our client categories:

Education Groups include institutions like primary and secondary schools, TAFEs, and universities, as well as student-based activity organisations like choirs, sports teams, and academic societies.

Family Groups refer to related individual group bookings.

Community Groups are underrepresented populations with historically limited access to camps, and may include groups like socio-economically disadvantaged individuals, Aboriginal Victorians, people with disabilities, culturally diverse communities, socially isolated seniors, youth, women and girls, and LGBTIQ+ individuals.

SPECIFIED COMMUNITIES

ANGLESEA DISCOVERY CAMP

CAMP MANYUNG

HOWMANS GAP ALPINE DISCOVERY CAMP

LADY NORTHCOTE DISCOVERY CAMP

MT EVELYN DISCOVERY CAMP

SEIFA INDEXED COMMUNITY CAMPING

• Data is based on 2020 Census data provided by ABS

• Data from the Y Discovery Camps is from financial year 2023/24

BOOKINGS BY CAMP

As in the previous reporting period, the percentage split across the camps has remained consistent.

The notable change in FY23/24 was a lower proportion for Howmans Gap, attributed to extended closures due to the landslide. However, Howmans Gap saw a 2-point increase in percentage proportions this year, reflecting a return to normal levels after the previous year's closures.

BOOKINGS BY LOCATION

The postcodes reflected in this year’s report are similar to those in last year’s, which is expected due to our strong repeat bookings from schools and community groups. This consistency highlights the ongoing trust and satisfaction these organizations have in our programs. By fostering long-term relationships, we not only maintain engagement but also create a stable foundation for growth and community impact.

Please that postcodes can reflect a wider range of suburbs than previously reported, especially those in regional/rural areas and therefore have included a supporting table to demonstrate the widespread reach.

AVERAGE TOTAL SEIFA BOOKINGS BY YEAR

12.7% of all group bookings across the five SRV Camps are from schools, community groups and families who are located in a suburb identified in the 2020 census, as the lowest two tiers of the SEIFA rating.

This reflects an 8-point decrease from the results recorded in FY22/23. The decline is primarily due to the Positive Starts program, which funded most bookings in this category last year, resulting in an unusually high percentage. We are now returning to normal levels following the conclusion of that program.

ANGLESEA DISCOVERY CAMP

3340 Bacchus Marsh, Balliang, Balliang East, Coimadai, Darley, Hopetoun Park, Long Forest, Maddingley, Merrimu, Rowsley

3228 Bellbrae, Bells Beach, Jan Juc, Torquay (Vic.)

3030 Cocoroc, Point Cook, Quandong, Werribee, Werribee South

3109 Doncaster East

3011 Footscray, Seddon (Vic.)

3551 Ascot (Greater Bendigo - Vic.), Axe Creek, Axedale, Bagshot, Emu Creek (Vic.), Eppalock, Epsom (Vic.), Huntly, Junortoun, Kimbolton (Vic.), Lockwood, Lockwood South, Longlea, Maiden Gully, Mandurang, Mandurang South, Newbridge (Vic.), Sedgwick, Strathfieldsaye, Tarnagulla, Toolleen, Wellsford

3222 Clifton Springs, Curlewis (Vic.), Drysdale, Marcus Hill, Wallington

3041 Essendon Fields, Essendon North, Strathmore (Vic.), Strathmore Heights

3064 Craigieburn, Donnybrook (Vic.), Kalkallo, Mickleham, Roxburgh Park

3810 Pakenham, Pakenham South, Pakenham Upper

ANGLESEA DISCOVERY CAMP

ANGLESEA - TOP 10 SEIFA INDEX POSTCODES

Postcode Suburb

CAMP MANYUNG

3977 Botanic Ridge, Cannons Creek, Cranbourne, Cranbourne East, Cranbourne North, Cranbourne South, Cranbourne West, Devon Meadows, Junction Village, Sandhurst, Skye (Vic.)

3023 Burnside (Vic.), Burnside Heights, Cairnlea, Caroline Springs, Deer Park, Ravenhall

3030 Cocoroc, Point Cook, Quandong, Werribee, Werribee South

3195 Aspendale, Aspendale Gardens, Braeside, Mordialloc, Parkdale, Waterways

3095 Eltham (Vic.), Eltham North, Research

3064 Craigieburn, Donnybrook (Vic.), Kalkallo, Mickleham, Roxburgh Park

3047 Broadmeadows (Vic.), Dallas, Jacana

3128 Box Hill (Vic.), Box Hill South

3020 Sunshine North, Sunshine West

3199 Frankston, Frankston South

Postcode Suburb

HOWMANS GAP

ALPINE DISCOVERY

3691 Bandiana, Baranduda, Bellbridge, Bethanga, Bonegilla, Dederang, Huon Creek, Kergunyah, Kiewa, Killara (Wodonga - Vic.), Leneva, Osbornes Flat, Staghorn Flat, Talgarno

3041 Essendon Fields, Essendon North, Strathmore (Vic.), Strathmore Heights

3444 Baynton (Vic.), Kyneton, Lauriston, Redesdale, Tylden

2640 Albury, East Albury, North Albury, South Albury, West Albury

3690 Wodonga

3037 Calder Park, Delahey, Hillside (Melton - Vic.), Sydenham (Vic.), Taylors Hill

3186 Brighton (Vic.)

3036 Keilor, Keilor North

3220 Newtown (Greater Geelong - Vic.), South Geelong

3095 Eltham (Vic.), Eltham North, Research

Postcode Suburb

LADY NORTHCOTE DISCOVERY CAMP

3350 Alfredton, Bakery Hill, Ballarat Central, Ballarat East, Ballarat North, Black Hill (Vic.), Brown Hill (Vic.), Canadian

3340 Bacchus Marsh, Balliang, Balliang East, Coimadai, Darley, Hopetoun Park, Long Forest, Maddingley, Merrimu, Rowsley

3030 Cocoroc, Point Cook, Quandong, Werribee, Werribee South

3337 Harkness, Kurunjang, Melton (Vic.), Melton West, Toolern Vale

3029 Tarneit, Truganina

3215 Bell Park, Bell Post Hill, Drumcondra, Hamlyn Heights, North Geelong, Rippleside

3021 Albanvale, Kealba, Kings Park (Vic.), St Albans (Vic.)

3216 Belmont (Vic.), Grovedale, Highton, Marshall, Wandana Heights, Waurn Ponds

3084 Eaglemont, Heidelberg, Rosanna, Viewbank

3038 Keilor Downs, Keilor Lodge, Taylors Lakes

Postcode Suburb

MT. EVELYN DISCOVERY CAMP

3095 Eltham (Vic.), Eltham North, Research

3030 Cocoroc, Point Cook, Quandong, Werribee, Werribee South

3023 Burnside (Vic.), Burnside Heights, Cairnlea, Caroline Springs, Deer Park, Ravenhall

3153 Bayswater (Vic.), Bayswater North

3037 Calder Park, Delahey, Hillside (Melton - Vic.), Sydenham (Vic.), Taylors Hill

3064 Craigieburn, Donnybrook (Vic.), Kalkallo, Mickleham, Roxburgh Park

3163 Carnegie, Glen Huntly, Murrumbeena

3136 Croydon (Vic.), Croydon Hills, Croydon North, Croydon South

3038 Keilor Downs, Keilor Lodge, Taylors Lakes

3036 Keilor, Keilor North

LADY NORTHCOTE - TOP 10 SEIFA INDEX POSTCODES

Postcode Suburb

COMPLIANCE KPI TABLE

Asset repair, maintenance & replacement Maintenance and Capital works

Insurance Copies of certificates

Rates & taxes Contractor Declaration

Campsite accreditation (triennial) Contractor Declaration & copy of Certificate

Health regulations Copies of registrations for Food Premises and Prescribed Accommodation

OH&S

EPA Contractor Declaration Copies of Licences/Permits

Essential

Environment

Other laws

Service

compliance This will be assessed by SRV as part of the technical and maintenance audit process.

compliance Provide one copy only of property and asset insurance, public liability insurance that covers all five campsites

compliance Provide one YMCA written declaration covering all five campsites

Copy required for all five campsites

required for all five campsites

FINANCIAL PERFORMANCE

BALANCE SHEETS

YMCA OPEN DOORS CHARITABLE FUNDS ACQUITTED

CAPITAL WORKS

ASSET CONDITION PERFORMANCE

Over the past twelve months, the Y Discovery Camps have made significant strides in collaboration with Sproutt to develop a comprehensive action plan addressing priority one urgent items identified in the Dixon Report. While many high-priority items have been addressed, some still require attention. The ongoing partnership with Sproutt remains a key part of the strategy to effectively manage these tasks moving forward.

Substantial progress has been achieved, with a large portion of urgent maintenance tasks completed and a total investment of $828,862 in corrective maintenance. A thorough assessment of the remaining tasks, strategic allocation of resources, and adherence to timelines will help ensure continued progress.

To support accountability and informed decision-making, continuous monitoring and structured reporting mechanisms will be used. The advancements made so far are promising, and the Y is dedicated to building on this momentum to complete the remaining priority items efficiently in the coming year, ensuring optimal asset performance and extending the lifespan of the facilities under its management.

The total capital expenditure across all camps for FY 24 is $1,710,417.31, distributed across three main areas:

1. MAINTENANCE AND REPAIRS ($1,180,040.69)

The majority of the capital was invested in maintenance and repairs to ensure the infrastructure of the camps remains safe, operational, and compliant with standards. This expenditure includes essential refurbishments and routine upkeep necessary to extend the lifespan of camp facilities.

2. DEVELOPMENTS TO CAMPS ($385,992.83)

A significant portion was allocated to the development of camps, which included structural improvements, expansions, and enhancements to existing amenities. These projects aimed to modernize and improve the overall functionality and appeal of the camps to meet the needs of various users and increase capacity where necessary.

3. EQUIPMENT UPGRADES ($144,383.79)

Funds were also directed toward upgrading equipment to support daily operations and enhance the quality of camp programs. This involved updating outdated equipment and acquiring new resources to improve both the operational efficiency and the experience for camp participants.

This comprehensive capital investment highlights a balanced approach to maintaining, improving, and equipping the camps to ensure their long-term success and sustainability.

CAMPS CAPITAL WORKS 2023 - 2024

HOWMANS GAP

LADY NORTHCOTE

$1,180,040.69

$385,992.83

$144,383.79

1,710,417.31

SUSTAINABILITY

SUSTAINABILITY REPORT ON THE NET ZERO EMISSIONS ROADMAP

CARBON REDUCTION JOURNEY

The Y Discovery Camps are committed to advancing towards the Victorian State Government’s target of net zero emissions by 2050. This commitment is guided by a five-year action plan that aligns with government priorities outlined in the Climate Change Act 2017.

Y Discovery Camps proposed:

è All camps carbon neutral by 2030

è Immediate action on achieving 30% decrease in carbon emissions in the first three years.

Y Discovery Camps prepared a carbon baseline for FY20, including the following emissions categories in line with Victoria’s climate action targets:

è Energy (including electricity and gas)

è Transport (fuel for site vehicles and equipment)

è Waste (landfill emissions and transport of waste off site)

Energy and waste emissions were also reported to SRV for FY23. Land use, land use change and forestry (LULUCF) emissions were not accounted for in the baseline or FY23 data, however, will be reported starting FY24, to align with the Victorian Government Reporting.

PURPOSE OF THIS REPORT

This report has been prepared to demonstrate carbon reduction progress against the the Y Discovery Camp’s Sustainability strategy, including an overview of carbon reduction activities over the FY24 reporting period.

It is noted that the FY24 is provisional pending the following:

è Actuals data for reticulated natural gas at Mt Evelyn (usage currently estimated)

è Waste invoices across all sites for May and June (volumes currently estimated)

è Processing of LULUCF data (excluded from this report)

SUMMERY EMISSIONS COMPARISON

PROGRESS AGAINST BASELINE

è Compared to the FY20 baseline, total emissions are reduced across camps by 2% or 30.3tCO2-e.

è Considering the emissions per guest night, the camps’ emissions have reduced by 9.3% or 1.1kgCO2-e.

FY25 FORECAST

A total emissions reduction of 30.1% or 451.7tCO2-e is forecast for FY25, based on the following assumptions:

è Electricity: 57.2% of purchased electricity generated renewable on site

è LPG / Natural Gas: 25% reduction in total gas use across camps

è Waste: 5% reduction in waste removed from site

è Vehicles: 10% reduction in site vehicles fuel use

1,499.17

1,468.90

1,055.99

ELECTRICITY

Electricity emissions have reduced in FY24 by 23.2% or 209.5tCO2-e compared to the baseline.

GAS USE

Gas use (LPG and Natural Gas) emissions have increased in FY24 by 20.4% or 62.8tCO2-e compared to the baseline.

Monitoring of electricity use began in 2022. The reductions to date can be attributable to the availability of real-time monitoring data and associated behaviour change, increased awareness and education across the camps (for example signage and briefings) and replacement of inefficient systems with more efficient and/or smart-tech options.

The increase in gas use across the camps is likely a result in increased number of both day visitors and guest nights.

TRANSPORT

Transport (diesel and fuel use for site vehicles and equipment) emissions have increased in FY24 by 71.3% or 23tCO2-e compared to the baseline.

TRANSPORT EMISSIONS

WASTE

Waste (transport off-site and landfill) emissions have increased in FY24 by 36.6% or 94tCO2-e compared to the baseline.

WASTE EMISSIONS

Changes to transport emissions are currently provisional. Transport emissions will be re-baselined from actual fuel card data for FY20, as the baseline was based on anecdotal site vehicle evidence and assumption on monthly usage. For tracking purposes, FY23 data may be included.

The increase in gas use across the camps is likely a result in increased number of both day visitors and guest nights.

CARBON REDUCTION ACTIVITIES FY24

Throughout FY24, a number of carbon reduction activities were undertaken across the camps, including execution of the camps solar roll out, implementation of energy efficiency measures, incorporation of green education and planting and revegetation activities.

SOLAR ROLL-OUT

During the reporting period, the installation of solar arrays for renewable energy generation has commenced across several sites, with the remaining sites scheduled for installation early in the 2025 fiscal year.

INVESTING IN CLEAN ENERGY

The $1m investment in solar, energy efficiency and storage (across 5 Discovery Camps) including appliance upgrades would generate expected NET returns of between $150k - $230k per year resulting in a net-average ROI across the camps of approximately 5 years. Each solar PV module has a life expectancy and warranty of 25 years and the solar inverter systems have a life expectancy of 15 - 25 years+.

As indicated in late 2023 executing the solar roll-out project as planned is positioned to reach a total net emissions reduction across SRV operated camps of approximately ê57%.

ENERGY EFFICIENCY

Y Discovery Camps have been collaborating with their consulting partner to make decisions on replacement of end of life assets and equipment considering the carbon neutral strategy. For example:

è Gas appliances such as heating, cooling and hot water are being replaced with modern electric appliances.

è Electric appliance replacement considers most energy efficient options.

è Automation of energy using systems such as lighting, heating and sweeping through timers, occupancy sensors and smart appliances.

LADY NORTHCOTE - PILOT HOT WATER UPGRADE TO CO2 EFFICIENT HEAT PUMPS - POWERED BY SOLAR

Lady Northcote has undertaken a pilot project to install 4 x wifi enabled Reclaim CO2 400L heat pumps and replace inefficient Quantum 340L heat pumps. The newly installed CO2 unit has an Ozone Depleting Potential (ODP) of 0 and a Global Warming Potential (GWP) of 1 and is a natural refrigerant.

Each unit has an efficiency rating of 1 to 4 meaning they are 4 times more efficient than traditional electric hot water solutions.

The next step is to phase out all inefficient electric and gas hot water units to replace with the Reclaim option.

This activity should result in savings on grid electricity costs of approximately $12-15k per year and $4-6k per year in avoided gas costs

CAMP MANYUNG - PILOT AIR-CON UPGRADES

Camp Manyung has undertaken a pilot project to install smart wifi enabled air-con units to replace inefficient heating.

This has shown a dramatic decrease in purchased electricity costs evident in the graphs and data report provided

This activity should result in savings on grid electricity and gas costs of approximately $1,500 - $3000 per year

GREEN EDUCATION

Beyond progressing sustainability education as part of the camps program, the key green education initiative rolled out to the sites is real-time display of energy use. These display boards are installed at all sites in prominent locations such as dining halls, to provide visibility and green education opportunities to both guests and staff.

This live data allows for the gamification of usage per group and per building, and for managing the onsite production and consumption of electricity.

These display boards pull in real-time electricity monitoring across all camp building distribution boards, allowing staff and guests to see the impacts of their energy use actions in real-time.

PLANTING & REVEGETATION

The following planting and revegetation activities have occurred in FY24:

è Anglesea: 10 trees (a mix of gums) and 80 shrubs and grasses have been planted

è Camp Manyung: 30 significant trees have been planted across the site

è Lady Northcote: 5 Peppercorn trees and 6 smaller trees were removed to facilitate installation of the ground-mount solar system

è Howmans Gap: Revegetation using locally sourced indigenous stock occurred at 3 sites totalling approximately 100 plants including large, medium, and small shrubs as well as sedges, grasses and ferns. This totalled around 40m².

è Mt Evelyn: 325 plants planted; a mix of Carex appressa, Dianella tasmanica, Goodenia ovata

CARBON NEUTRAL CERTIFICATION

In March 2024, a discussion paper was prepared outlining the costs and benefits associated with Y Discovery Camps pursuing Climate Active certification, for the purpose of informing the organisation’s decision to pursue certification and over what timeline.

The paper specifically addressed:

è Costs and benefits of certification

è Proposed pathways for certification

è An overview of Climate Active, as well as:

è Summary of the Climate Active Program Direction Consultation

è Offset requirements

Y Camps made the decision to register with Climate Active as an Organisation and as a Service, with implementation pending the outcomes of the Program Direction Consultation.

Y Camps engagement with Climate Active is currently on hold.

NEXT STEPS

WATER & GAS EDUCATION PROGRAMS

Following the success of the energy dashboards and electricity monitoring program, business cases will be prepared considering the real-time monitoring of water and gas use.

The intent is that these monitoring systems will integrate into existing camp green education dashboards to broaden the education offering around resource use.

ENERGY DISTRIBUTION STRATEGY

To maximise the profits of solar energy and associated infrastructure at the camps, a strategy is being developed to optimise distribution for maximum impact. This includes:

è Identifying and (where relevant) renegotiating Network Peak Demand charges from grid retailer (i.e. Shell Energy)

è Identifying where data can support best value for money outcomes (including consideration of power factor correction equipment where appropriate)

è Assisting Howmans Gap with their micro-hydro, existing solar system and providing advice for end-of-life

è Identifying additional revenue streams through feasibility studies on EV charging stations and battery storage

REPORTING AGAINST CARBON REDUCTION TARGETS

Initially, the FY24 footprint will be finalised and verified independently.

Y Camps then seeks to discuss SRV reporting requirements for demonstration of compliance with carbon requirements in the lease agreement. Proposed agenda items include:

è Reporting period for reductions

è Proxy for measurement of emissions

30% BY 2025 NET EMISSIONS

SOCIAL IMPACT INSIGHTS

Overall, the Y Discovery Camps saw a positive increase across all Social Outcomes in 2024. 84% of Campers stated that attending the Y Discovery Camp made a positive contribution to their happiness, and 74% believed it helped them to connect with other people.

The increase in data collected allowed for greater analysis of how the camps impacted different cohorts across the attending schools. The depth and quality of the data allowed us to conduct a deep dive case study into our camp in Anglesea.

SURVEY DEMOGRAPHICS

RESPONSES: 1,683 226% from 2023

30% speak a language other than English at home

French, Greek, Mandarin

4% Identified as Aboriginal or Torres Strait Islander

of people 'preferred not to say

We have seen a greater uptake of the survey against attending school groups in 2024 – an increase of 226% compared to 2023. This allowed for greater analysis of the impact our camps are having on our different campers based on age, gender, and CALD backgrounds.

In particular, 2024 expanded data collection from 10-15 in 2023 out to 5-18. While the majority of the sample is in the 10-14 age range, this still gives us an opportunity to investigate how impacts vary across the different age groups in our deeper dive.

In FY 24/25 we plan to expand our data collection further to include our community programs to get a more holistic perspective on our social impact.

The 5 Ys

OUR SOCIAL OUTCOMES

Physical Wellbeing

Mental Wellbeing

Future Ready Skills ConnectionBelonging&

The Y Victoria has five key social impact outcomes (the 5Y’s) it reports against across its organisation. As part of our phased roll out of the Organisations Social Impact, the Y Discovery Camps currently report against three of these in 2024.

è Mental Wellbeing - The Y empowers people of all ages to achieve good mental health and wellbeing

è Future Ready Skills – The Y helps young people gain relevant skills needed to thrive in the future

è Connection & Belonging – The Y creates and supports people of all ages to feel a sense of belonging and to connect with other people, and their community.

In 2025, we are planning to roll out the remaining two outcomes, Physical Wellbeing Youth Voice and Empowerment, across Camping.

MENTAL WELLBEING

felt that participating in the Y Discovery Camp had contributed to their happiness

80% in 2023

How much have the activities at this Y Discovery Camp contributed to your happiness?

420560= 420560= 50950=

Y Discovery Camps are having a positive impact on the mental wellbeing of the children and young people. 84% of Campers felt the Y Discovery Camp contributed a lot or a little to their happiness. Further, 42% felt that it had contributed a lot. Top factors contributing to their happiness included;

è 529 Campers mentioned how the camp activities had contributed positively to their happiness.

It helped me feel happy and I did fun activities and faced my fears and I was safe. It makes me happy because all the workers are so kind.

è 469 Campers referenced that being with their friends, as well as socialising with new and different people contributed to their happiness.

è 176 Campers mentioned having fun throughout the camp (without providing further details)

The staff at Y Discovery Camp are so nice. When I got to the activities and got scared, the staff encouraged me to give everything a try and they always say that I'm doing great.

72% agreed or strongly agreed that they had developed their resilience as a result of attending the Y Discovery Camp

è 84 Campers indicated that being able to try new and different things than they would have been able to do at home or school had contributed to their happiness, and that they enjoyed being supported to challenge their comfort zones and try new things.

I have developed the skills of resilience and persistence because it is always challenging when you do some activities.

5% of Campers indicated that they felt the Camp had not at all contributed to their happiness. Rather than Campers feeling negatively about the Camp and it’s impact on their mental wellbeing, this due to either to their indifference to attending camps, or attributing their happiness while at Camp to things outside of the Camp’s control, such as being with their friends. Indeed, of the 1,683 Campers only 1 respondent indicated that camp had negatively impacted them, and this was due to being separated from people they felt comfortable with. It was noted during the Learning & reflection process that teachers, not camp leaders, are responsible for group selection and creation and often purposefully split up friends and friendship groups.

72% of Campers felt that attending the Camp had contributed to increasing their Resilience. 63 students specifically reference in open text responses how the Camp was contributing to their resilience when they experienced set-backs, but also gave their the confidence and skills to persevere when this occurred.

CONNECTION & BELONGING

74 74 61 74% 73% 61%

Agreed or strongly agreed the Y Discovery Camp helped them to connect with other people

Majority of Campers reported that as a result of attending the Y Discovery Camp they felt more connected to other people, and their community. 74% agreed or strongly agreed that the Y Discovery Camp helped them connect with other people, an increase from 66% in 2023, and 61% agreed or strongly agreed the Y Camp helped them to feel part of the community.

This Y discovery camp is a very fun place, it helps you make friends, helps you overcome your fears and makes you feel safe and welcome.

Agreed or strongly agreed the Y Discovery Camp helped them to feel part of the community

While there were not questions that directly asked campers about their Connection and Belonging it was brought up, unprompted, across every school surveyed and all openended survey questions. 164 campers independently brought up themes of the camp contributing to them feeling more connected with others (in particular students they wouldn’t usually spend time with), and/or feeling more part of a community. There were also numerous references to campers feeling welcomed and supported by the Y staff at the camps.

These results are very positive, particularly the increase in Campers who felt the more connected to other people which is 10% above the Y’s organisation average. While the camp contributing to the connection with the community was lower (61%), this is consistent with the 60% reported across the Y as an organisation. There were groups who reported comparatively high responses for feeling more connected to community such as Aboriginal and Torres Strait Islander students. First Nations Australians felt significantly more connected to others (82%) and the community (76%) after attending Camp compared to non-Aboriginal and/or Torres Strait Islander children. This is the highest result for First Nation Australians across any service line or program across the Y Victoria.

An overarching belonging score* for The Y Discovery Camps (this score was created by aggregating the four indicators of belonging)

Importantly, there are limits to how much the Camps may be able to contribute to already marginalised cohorts feeling part of the community, particularly if the groups already feel like outsiders in their school community (for example students who identify outside of the gender-binary, and students with a disability). This is an area where camps are investigating further into how they can support students in these marginalised groups to feel more connected and supported by at Camp.

FUTURE READY SKILLS

As a result of attending the Y Discovery Camp, campers agreed or strongly agreed that they had developed skills in:

66% Campers agreed or strongly agreed that the Y Discovery camp helped them to build new skills

70% in 2023

70% Campers agreed or strongly agreed that the Y Discovery camp helped them to build confidence to try new things

61% in 2023

The majority of students indicated that they have built their confidence to try new things as a result of attending a Y Discovery Camp, and increase from 61% in 2023. In their comments 93 students referenced feeling grateful for the balance that Camp leaders had of pushing the campers to try new things, while also making them feel safe and supported throughout.

The staff were nice, and the activities helped me improve my confidence. I was happy about that.

66% of students indicated that they have built new skills as a result of attending the Y Discovery Camp, a 4% decrease from 2023. The reason for the decrease is unclear, but could be in part due to a higher than average number of students responding either neutrally (neither agreeing or disagreeing), no answering the question, or being uncertain if they had developed a new skill/s (i.e. responding “I don’t know”. Interestingly, under the ‘other skills’ option, 941 students listed additional lists that they had learnt at the camp, not listed in our general skills list. This included 405 students who mentioned activity specific skills (i.e. surfing, archery, using a radio) they

had developed, and 106 students who had developed social skills such as emotional regulation and empathy. These points combined indicate that while students may not have answered the overarching question, they were still able to identify specific things and skills they had learnt from the Camp.

In 2025 we are looking at exploring further how these different skills are perceived by Campers, as well as at methods that would allow us to track skills post-camp, and the role that the Camp played in their development.

In addition to the three Social Outcomes, we also asked student if they liked coming to camp and why they did or did not like it.

5% of campers stated that they did not like coming to the Y Discovery Camp.

WHY DID YOU ENJOYED CAMP?

WHY DID YOU NOT ENJOY CAMP?

It’s fun because I got to do a lot of activities

I don’t do archery very often so that’s one of my favourite things about this camp

I don't like how some of the activities weren't really interactive and fun

Because I didn't like the groups or some [of the] activities

Activities weren't age appropriate, I felt quite sick and my head hurt.

Campers we overwhelmingly positive about attending the Y Discovery Camps. 77% (1,296) indicated that they liked coming to the camp, with only 5% (114) indicated that they did not like attending. The remaining 18% were either unsure if they enjoyed the camp, or choose not to answer the question.

Of the things that campers liked most about the camp was that it was fun, they enjoyed the activities, and like trying new things. These three themes often overlapped. Students who were excited to try new things enjoyed getting to do the activities, particularly the kind of activities such as archery that they wouldn’t usually get to do. As a result these students enjoyed themselves, and had fun seeking out new potential interests.

However, of the 13 campers who did not enjoy the activities at the camp indicated that didn’t find the activities fun, some feedback was that they felt the activities were not age appropriate (2 mentions form 15-17 age group), and that some of the activities weren’t interactive enough (1 mention). Additionally sometimes students were assigned to groups where they may not have had friends, or that they found frustrating to work with. While this would built skills such as teamwork, it may also lessen their general enjoyment.

ANGLESEA DISCOVERY CAMP CASE STUDY

The 2024 Discovery Camps Social Impact Survey reveals significant insights into the experiences of campers at Anglesea Camp. The camp achieved a remarkable increase in survey responses, demonstrating strong camper engagement.

KEY FINDINGS

1. Camp Enjoyment: 73% of campers reported enjoying their time at Anglesea Camp. This high satisfaction rate is attributed to the diverse activities, the chance to try new things, and the supportive environment provided by camp staff.

2. Mental Wellbeing: 83% felt the Camp contributed to their happiness. 71% indicated that the camp had contributed to their Resilience.

3. Connection & Belonging: 74% of campers agreed that their time at Anglesea helped them connect with others, while 80% felt welcomed at the camp. This indicates the camp's success in creating a sense of belonging at the camp and connection between the students.

» 74% of campers connected with others

» 60% of campers felt part of the community

» 73% felt a sense of belonging, with feeling Welcome being particularly high at 80%.

- 65% felt able to be themselves

- 71% felt safe

- 77% felt accepted by Y Discovery staff

4. Future-ready skills: Activities focusing on teamwork, resilience, and outdoor adventures were well-receive by campers. Overall 67% of campers felt that the camp had contributed to the increase in their confidence to try new things, and 66% believed the camp had helped them to build a new skill.

DEMOGRAPHIC INSIGHTS

è Younger Campers (Ages 5-9): This group reported the highest levels of enjoyment and connection, suggesting the camp's programs are particularly effective for younger children.

è Older Campers (Ages 15-19): Less favourable outcomes were noted, indicating a need for program adjustments to better engage this demographic.

AREAS FOR IMPROVEMENT

Anglesea Camp's successes highlight the importance of community-focused activities and skilled staff. However, improving engagement strategies for older campers and ensuring inclusivity for all participants, regardless of gender identity or cultural background, are key areas for development.

CONCLUSION

In 2024, Anglesea Camp demonstrated strong engagement and positive social outcomes. By refining its approach to address the needs of diverse camper groups, the camp can enhance its role in youth development and community building.

LEARNINGS FROM THE

WORKSHOP

After data collection had been completed the Y Social Impact tam analysed the quantitative and qualitative data to understand the emerging trend and themes. Overall the Camps have demonstrated positive outcomes across the intended outcomes, in particular the contribution to School Campers happiness, sense of belonging at camp, and connection to other people.

After the report was produced it was shared with the Camping staff to share where things are working and the positive impact we are having, as well as looking at potential improvements that can be made to our Camp programs. On the 8th July 2024, nine Y Discovery Camps staff joined an in-person learning and reflection workshop to hear and discuss key insights from the 2024 social impact survey, interpret the results, and brainstorm actions to take based on the findings.

The group was presented results from the Social Impact Survey across each outcome area, and were then asked to reflect on:

1. Based on what the data is telling us about our impact,

» What’s working well?

» What’s not working well?

2. To promote positive social impact moving forward, what should we:

» Keep doing

» Stop doing

» Start doing

From these discussions several key points were captured to help shape future direction;

è Given the short term nature of camps, Camping Staff were interested in understanding how we might track how outcomes progress after camp, such as students continuing new skills and interest, requiring further partnership development with other areas of the Y or external groups.

è The Sport and Recreation Victoria KPI’s are extremely high, and the group felt that these may be unachievable in some instances, leading us to focus on only reporting on things which help us achieve these KPIs. It is important to not let these standards hold us back from doing good work, good thinking, and being truly customer centric and welcoming feedback.

è Collect surveys year round, rather than at particular times. This may help mitigate other stressors that children may have at the time the survey is administered such as exams, NAPLAN, etc.

è Expand Social Impact Data collection from schools to community groups, and investigate additional data collection and validation options such as play and art based data collection for younger child age groups, and post-camp parent surveys.

Finally, to find ways to collect the most appropriate and relevant data and to feed the findings back to camps on a more on-going basis. This includes reflecting on the current data collection tools and if they are the most appropriate for our age groups, as well as investigating potential shifts in indicators such as moving from resilience to perseverance (in consultation with our key stakeholders, such as SRV). Our hope it that with access to faster and better data the camps will be able to better respond to feedback, and hear the positive stories collected from their campers, such as the below. This camp has been one of the most exhausting camps of my life, but that is because we have been able to fit so much incredible stuff in. It has helped me in so many different ways. I am so glad I came!

HEALTH & SAFETY

In the 2023/24 financial year, the Health and Safety Team, as part of the larger RSEQ Team, were able to influence and engage with Camps through several initiatives. The Health, Safety and wellbeing of camp staff and participants was a key focus whilst adhering to regulatory compliance during this period.

Highlights included:

è Nil Critical incidents within Camps

è In 2023/2024, Th Y’s ISO 45001 Certification was audited, and we successfully met all requirements

è New Food Safety Plans were implemented to ensure compliance with Food Standard Code 3.2.2A

è Continuous improvement of Adventure Activity Safety Operating Procedures

COMPLIANCE & OHS MANAGEMENT

COMPLIANCE LAB ISO45001: 2018 OHS MANAGEMENT SYSTEM AUDIT-2024

Compliance Lab completes its annual audit on behalf of SRV, ensuring that YMCA Victoria has adhered to applicable legislative requirements regarding risk management, document control, reporting and operations.

The gap analysis aims to review and assess the risks involved in the workplace operations of these facilities and their safety documents against the principles and relevant criteria of the ISO45001:2018 OHS Management System Standard.

Camp Manyung scored 100%, with Anglesea, Lady Northcote & Mt Evelyn achieving averaging between 92 – 96%.

Howman’s Gap 2024 result was not as favourable as 2023.

The Camps Leadership team & RSEQ/HSE are working with the Howman’s Gap team to help improve these processes.

None of the six audited camps reflected an audit result of Low or Medium Risk: 'Not urgent, but should be treated as soon as practicable.'

COMPLIANCE LAB ISO 450001 AUDIT RESULTS

FOLIO RISK MANAGEMENT SYSTEM

We continued to expand the use of the Folio Risk Management System in the camp's operational environment.

During 23/24, this expansion includes both the Month Hazard Inspection (MHI) & Monthly Site Safety Conformance (SSC) program.

The benefits of the transition from the previous INX system were;

è All MHI & SSC information is available on each site Folio home page with live status

è Similar process to complete both the MHI & SSC, using various digital devices

è Dashboard tracking of monthly KRIs for all levels of the business

No critical incidents for FY24

Note:

• Year to Date (YTD) is calculated over financial year 01/07/23 to 30/06/24

• SCYP incidents are not included in this data

• Minor public injuries include public first aid (i.e. Band-Aids & icepacks)

• Minor Incidents include emergency evacuation drills

Totals include all Staffinjury Public injury and incidents

Nil Critical Incident events occurred during the 23/24 Financial Year

59 Major events (incidents & Injuries) occurred during the 23/24 Financial Year

è 41 (69%) Major participant injuries, i.e. they required external medical treatment

» Twenty-five participant injuries were caused by slips, trips, and fall injuries during program activities, free time or in accommodation areas. Injuries range from broken bones to cuts and abrasions.

» Four participant injuries were related to the participant's pre-existing medical Conditions. Two Asthma related events and one participant consumed known allergens where alternative meals and snacks had been prepared for them.

» Five participant injuries were caused whilst participating teachers led low-risk initiatives or contact with objects in accommodation areas, i.e. Bunks.

» Four participant injuries were caused whilst bike riding. Injuries range from lacerations and soft tissue injuries.

» Two entrapment injuries during free time. Whilst unsupervised in accommodation areas, the fingers were entrapped in the door jamb by another camper

è 10 (17%) Major staff injuries

» Four staff injuries were caused due to strains and sprains from manual handling equipment & assisting participants.

» Four staff injuries were caused due to slips, trips and falls in the outdoor environment.

» One, the behaviour of a camper (additional needs client). Biting a staff member.

» One staff injury was related to a non-work-related medical condition.

è 8 (14%) related to the incident.

» Three incidents were the result of the campers' behaviour. Acting out and not following instructions

» One incident was the result of Staff Behaviour not following food safety processes

» One incident was the result of a tree branch falling on the Vehicle, smashing the rear window. No staff members were injured.

» Two – incidents related to unforeseen closures due to the Main Fire Hydrant Booster Pump malfunction & the accommodation building Fire Panel fault on separate occasions

» One – Near miss incident where a tree fell from a neighbouring property into a camp activity area

PROGRAMMING INCIDENTS & TRENDS

We continue to see incident trends across the following programming activity (i.e., bike riding, low-risk activities led by teachers and free time activities.

We contribute this to participants taking risks to develop their skills in program activities like bike riding, where the activity environment cannot be controlled like other adventure activities, and participants have a large opportunity to push their limits and perceived skills.

During the 24/25 period, Y Camping will review and update all high-risk adventure activity risk assessments and Safe Operating Procedures (SOPs)

HEALTH & SAFETY TRAINING

Throughout the past 12 months, the HSE Team conducted several pieces of training to engage and increase the knowledge of camp staff in health and safety.

These include

è Critical Incident Management Training

è Warden Training

è Health and Safety Officer Training

è Beakon Contractor Management System Training

è Incident Management Training

è Folio System Training

è Online training available via The Academy

» Do Food Safely

» Manual Handling

» Evacuation Awareness

» Occupational Violence & Aggression

» Mental Health & Wellbeing training

» Respect at Work Training

è Allergens for Camps training - https:// foodallergytraining.org.au/

ORGANISATIONAL CHART

ENVIRONMENTAL MANAGEMENT REPORT

ANGLESEA DISCOVERY CAMP

Anglesea Discovery Camp has undertaken a significant amount of the recommended environmental management works identified in the works manual. Some items are ongoing and fall under general maintenance. These include preventing the harbour of rabbits, preventing green waste being dumped on native vegetation and managing the spread of Cinnamon Fungus. It is expected that several biodiversity gains will be achieved from the works undertaken during the 2023, including work to removal Dodder-laurel, undertaken controlled burning of Heathy Woodland and creation of additional habitat for native fauna.

MANAGEMENT PRIORITIES

Camp management will continue to focus environmental management on the removal of woody weed species as well as other priority 1 weeds. Access to the burn area will be limited to a minimum necessary for management purposes. Continued monitoring for threatened species and weed establishment will occur.

BIODIVERSITY – WEED MANAGEMENT

Control or eliminate priority 1 and 2 weeds. Remove some cultivated plants. Monitoring weed control.

CURRENT WEED MANAGEMENT PRACTICES

Anglesea Discovery Camp successfully implemented several weed management strategies over the past year. Inspections indicated that satisfactory levels of control were achieved, with no significant areas covered by priority 1 and 2 weed species.

Ongoing efforts included:

è Control and Elimination of Weeds: Active management of priority 1 and 2 weeds was conducted, including systematic removal of cultivated plants and targeted control of woody weed species scattered across the property.

è Monitoring: Regular assessments of weed growth and the effectiveness of management practices ensured that weed populations remained at manageable levels.

Key Weed Management Actions:

è Targeted Removal: Efforts focused on the removal of Sallow Wattle and Sweet Pittosporum, identified as priority species requiring additional control. These were removed wherever feasible to prevent further establishment.

è Woody Weed Management: A strategy for the ongoing removal of other woody weeds on priority lists was implemented as opportunities arose, ensuring proactive management of potential threats to native ecosystems.

Monitoring and Assessment:

è Regular Inspections: A routine schedule for inspecting all areas, particularly recently burned regions, was established to monitor for germination and growth of woody weed species.

è Young Plant Management: Young weed plants were hand-pulled and either composted in a designated area or disposed of in green waste, minimizing their impact on the environment.

Access Management:

è Limited Access to Burn Areas: Access to the recent burn areas was restricted to essential management activities, protecting these sensitive areas from disturbance that could encourage weed establishment.

Documentation and Reporting:

Weed Control Records: Detailed records of all weed management activities were maintained, including species targeted, areas treated, and outcomes achieved. This helped track progress and inform future management strategies.

FURTHER ACTION REQUIRED

Training and Capacity Building: Organize training sessions for staff and volunteers on weed identification and management techniques.

Community Involvement: Encourage local community members and stakeholders to participate in weed management activities, fostering a sense of ownership and collaboration in preserving our natural environment.

Collaboration with Experts: Seek advice and collaboration with local ecological experts and conservation groups to enhance our weed management practices and share successful strategies.

Date Completed: 23/24 financial year

Work Completed by: Climb right Tree services, YMCA Maintenance Team.

PEST ANIMAL MANAGEMENT

Control rabbits, foxes and European Wasps / Bees.

CURRENT PEST MANAGEMENT PRACTICES

Rabbit Monitoring and Control: The camp actively monitored rabbit populations and undertook control measures as needed. Inspections revealed that the impacts of rabbits on soil and native vegetation were minimal at the time of the inspection. Preventive measures were in place to limit rabbit access to the regenerating burn area, ensuring the health of newly established flora.

European Bee Hive Management: A European bee hive was identified near the bush kinder, occupying a small tree hollow. Recommendations for hive removal options were provided to ensure the safety of campers and the surrounding environment.

Removal of Cats and Foxes: Cats and foxes were successfully removed from the site, eliminating significant threats to local wildlife and the camp's ecosystem.

General Pest Management: No other significant pest animal management issues were observed during inspections, indicating that effective management practices are in place.

FURTHER ACTION REQUIRED

Continued Monitoring of Rabbits: Ongoing surveillance of rabbit populations will be maintained, with proactive control measures implemented if populations begin to increase.

Special attention will be given to the regenerating burn area to prevent rabbit access and ensure the success of native plant recovery.

Regular Monitoring for Other Pest Species: While cats and foxes have been removed, we will establish a monitoring strategy for any new pest species that may arise. We encourage staff to report any unusual animal activity, allowing for swift action if necessary.

Community Awareness and Education: Increase awareness among camp staff and visitors about the importance of reporting any sightings or issues related to pest animals. Provide educational materials about the impacts of these pests on native wildlife and ecosystems.

Regular Reporting: Implement a schedule for regular reporting on pest animal management activities and outcomes to camp management and stakeholders.

PROTECTION OF REMNANT VEGETATION AND FAUNA

Avoid impacts to native vegetation, remove Dodderlaurel infestations, manage trees for habitat values.

CURRENT PROTECTION PRACTICES

Dodder-laurel Control: Anglesea Discovery Camp successfully undertook control measures for Dodder-laurel, resulting in the removal of all main occurrences on affected trees. The control efforts included lopping tree limbs and removing entire plants of Dodder-laurel. Inspections indicated that pruned trees were actively re-sprouting and were expected to restore their affected canopy over the next few years.

Monitoring of Dodder-laurel: Ongoing monitoring of the spread of Dodder-laurel was implemented to ensure it did not occupy the canopies of currently unaffected trees.

Date Completed: 23/24 financial year

Work Completed by: JackaBros Pest Control

Fuel-Reduction Burn: A fuel-reduction burn was conducted in April 2023 over the eastern section of Heathy Woodland within the camp. This area was independently assessed by Southeast Botanical Consulting, and five monitoring quadrats were established to track the progress of post-fire regeneration. General advice was provided on the best course of vegetation management within the burn area for the next five years.

FURTHER ACTION REQUIRED

Continued Monitoring of Dodder-laurel: Anglesea Discovery Camp will establish a regular monitoring schedule to track any new occurrences of Dodder-laurel and take prompt action if infestations are detected.

Post-Fire Regeneration Monitoring: Continue to monitor the five established quadrats to assess post-fire regeneration and document the recovery of native flora. We will adjust management strategies based on observed regeneration patterns and general health of the vegetation in the burn area.

Vegetation Management Plan: Develop a detailed vegetation management plan for the next five years, incorporating feedback from the independent assessment and monitoring outcomes. This plan will focus on promoting biodiversity, enhancing habitat values, and preventing the establishment of invasive species.

Community Engagement and Education: Engage the camp community in awareness programs about the importance of native vegetation and the impacts of invasive species like Dodder-laurel. Provide training for staff on identifying and reporting invasive species, ensuring a proactive approach to vegetation management.

Date Completed: 23/24 financial year

Work Completed by: Climbright Tree services, YMCA Maintenance Team.

HABITAT (ADDITIONAL WORKS)

CURRENT PROTECTION PRACTICES

Creation of Tree Hollows: During the control of Dodderlaurel and other management activities, tree hollows have been successfully established in several trees by hollowing out retained tree limbs.

These hollows are designed to provide nesting resources for native fauna, including birds and mammals, thereby enhancing biodiversity on site.

Monitoring Recommendations: Recommendations have been made to monitor the newly created hollows to assess their usage by native species.

Attention has been directed toward preventing European Bees from occupying these hollows, ensuring they remain suitable for native fauna.

FURTHER ACTION REQUIRED

Establishment of Monitoring Protocol: Develop and implement a structured monitoring protocol for the tree hollows, documenting any species observed using them.

Preventing Occupation by European Bees: Create a management plan to address the risk of European Bees occupying the hollows - This may include periodic inspections and potential removal of any bee colonies if they are found to be occupying hollows - to ensure availability for native wildlife.

Ongoing Habitat Enhancement: Explore additional habitat enhancement opportunities, such as creating more artificial hollows or improving existing vegetation to support native fauna. Assess other areas of the camp for potential habitat improvement initiatives, aiming to further support local biodiversity.

Community Education: Educate camp staff and visitors about the importance of tree hollows and their role in supporting native fauna. Encourage reporting of sightings or activity around the hollows to contribute to monitoring efforts.

Date Completed: 23/24 financial year

Work Completed by: Climbright Tree services, YMCA Maintenance Team.

REVEGETATION AND PLANTING

Establish indigenous gardens including with seed sourced from onsite.

CURRENT PROTECTION PRACTICES

Establishment of Indigenous Garden Beds: Revegetation and planting efforts within the camp have primarily focused on the creation of garden beds.

Several garden beds now feature a well-established mix of locally native plant species, enhancing the biodiversity of the area.

Contribution to Biodiversity: These garden beds serve as valuable habitats for native fauna, contributing positively to the local ecosystem.

Inspections have indicated that no management issues were identified within these garden beds, suggesting successful maintenance and health of the plantings.

FURTHER ACTION REQUIRED

Expansion of Indigenous Planting: Consider expanding the areas designated for indigenous planting beyond garden beds, aiming to enhance the natural landscape and biodiversity further.

Seed Collection and Propagation: Implement a seed collection program to source seeds from onsite native plants for future planting initiatives, ensuring genetic diversity and local adaptation.

Community Involvement: Organise volunteer planting days to involve the community in establishing and maintaining indigenous gardens.

Monitoring and Maintenance: Establish a routine monitoring schedule for the garden beds to assess plant health, growth, and biodiversity contributions over time.

Date Completed: 23/24 financial year

Work Completed by: ANGAIR, YMCA Maintenance Team.

DRAINAGE, EROSION AND RUNOFF

Develop site drainage plan. Restrict pedestrian access to trails.

CURRENT PROTECTION PRACTICES

Management of Runoff: Runoff from the roadside near the camp's car park and residence has been effectively managed to prevent excessive surface flows across various parts of the camp.

An adjacent roadside drain collects water and discharges it into roadside vegetation, which then directs water across the camp to the southern lowest point.

Modification of Drainage Infrastructure: A small modification was made to the driveway to redirect most water entering the camp down the drive to roadside drains closer to the camp entrance, improving overall drainage efficiency.

Monitoring and Assessment: Monitor drainage modification during the next year to ensure that sedimentation and weed spread do not become ongoing management issues.

An assessment by Southeast Botanical Consulting (2022) evaluated the potential impacts of drainage changes on native vegetation and habitat for the Swamp Antechinus.

FURTHER ACTION REQUIRED

Development of a Comprehensive Site Drainage Plan:

Create a detailed site drainage plan that addresses current runoff patterns, identifies areas prone to erosion, and outlines strategies to manage water flow effectively.

Ongoing Monitoring of Drainage Features: Establish a routine monitoring schedule for all drainage features within the camp, focusing on sedimentation levels and the health of vegetation in drainage areas.

Restricting Pedestrian Access: Implement measures to restrict pedestrian access to vulnerable trails, reducing foot trafficrelated erosion and preserving vegetation integrity.

Integration of Findings: Integrate findings from the Southeast Botanical Consulting assessment into the drainage management plan to ensure that habitat considerations for native fauna, such as the Swamp Antechinus, are adequately addressed.

Date Completed: 23/24 financial year

Work Completed by: YMCA Maintenance Team.

CONSERVATION AREAS

Various including rare plant monitoring and minimising impacts from camp activities.

CURRENT PROTECTION PRACTICES

Implementation of Controlled Burn: A controlled burn was conducted in November, aligning with recommendations in the works manual for the camp. This burn aims to enhance habitat quality and promote the regeneration of native vegetation.

Annual Monitoring of Regeneration: Baseline data for the regeneration within the burn area was collected in December 2023, with plans to undertake annual monitoring in spring to assess the effectiveness of the burn and the recovery of native plant species.

Enhanced Activity Management: Measures have been put in place to better manage camp activities, ensuring that they do not negatively impact conservation areas. This includes establishing guidelines for visitor access and limiting activities in sensitive areas.

Protection of Rare Plants: Efforts are underway to monitor rare plant populations within the conservation areas, aiming to minimize potential disturbances from camp activities and ensure their long-term survival.

FURTHER ACTION REQUIRED

Continued Monitoring and Data Collection: Continue annual monitoring of the burn area and rare plant populations, documenting changes in vegetation health and species presence to inform ongoing management practices.

Adaptive Management Strategies: Develop adaptive management strategies based on monitoring results to address any emerging threats to conservation areas or rare plant populations.

Education and Awareness: Enhance education efforts for staff and visitors regarding the importance of conservation areas and the need to minimize impacts on sensitive habitats.

Implement signage and information sessions to raise awareness of conservation efforts and encourage responsible behaviour.

Collaboration with Conservation Experts: Explore opportunities for collaboration with conservation organizations or experts to enhance monitoring efforts and receive guidance on best practices for managing conservation areas.

Date Completed: 23/24 financial year

Work Completed by: YMCA Maintenance Team.

CAMP MANYUNG

SUMMARY

Camp Manyung benefits from regular management of environmental values by a qualified contractor. The objective of reducing Tea-tree cover and improving understorey vegetation condition is being achieved with ongoing management. There are opportunities to reduce the cover of Sweet Pittosporum and some other weeds within the camp. There are no other significant environmental management issues which require urgent attention over the course of this interim audit.

MANAGEMENT PRIORITIES

Woody weeds should be controlled to negligible levels. There are some mature Sweet Pittosporum trees which should be removed as soon as possible. Other high threat weeds such as Bridal Creeper should be controlled as a priority.

REVEGATATION

Continue to manage EMP and plant new indigenous species throughout camp.

Continue to revegetate bushland areas with locally sourced indigenous trees, shrubs and perennial herbs. Areas designated for revegetation should be checked for presence of orchids before planting.

WEED MANAGEMENT

Control and eliminate weed species outlined in Table 3

Developed a ‘significant tree’ planting program

Clearing of dead and fallen Pines at the top of property. Additional clearing of ti-tree in bushland area zone above Main Camp cabins & below flying fox

Continue to investigate additional tree species. Sept 2023 YMCA Staff Eco Repair

Implementation of Camp Manyung Weed management plan completed and extended into newly cleared areas to control weeds.

Focus on removal of Polygala located throughout the site.

Continued removal of weeds as per cyclical plan, including Erharta species growing amongst Microlaena and Orchid colonies. Weed removal involves hand weeding, herbicide spraying and burning techniques.

Monthly works as per cyclical maintenance schedule Eco Repair

PROTECT INDIGENOUS VEGETATION & FAUNA HABITATS

Fence or otherwise prevent access by people & vehicles to locations where remnant understory species occur e.g. log barrier

Review mapped population of indigenous plant species that are highly localised to ensure their location are known and can be protected in situ

FERAL ANIMAL CONTROL

Harvested further Ti-Tree during woodland clearing works. Have used branches to create visual barrier to areas of significance.

Documented in camp’s Revegetation Plan and EMP Species are known and monitored during weed management sessions by Eco Repair team

Undertake Fox Control. Used Fox catcher to dispatch 3x feral foxes off camp

MONITORING

Implement an annual weed-monitoring program to detect new weeds and determine effectiveness of control of target species

Eco Repair – contracted to implement and manage Weed Management plan

Manage population of orchid species Temporary barrier fencing placed around areas of orchids on new universal pathways.

SOIL EROSION & RUN-OFF

Restrict pedestrian access to defined areas on the property

Grass preserved over summer period, minimising erosion, through regular irrigation using tank water and mains.

Scarified/Aerated site lawns throughout property

Engaged weed management company; Coochie Hydro Green to help prevent spread of weeds in grassed areas

On-going cyclical weed management contract. Develop new working relationship with weed management contractors; Eco Repair

Continue to establish barriers around sensitive areas.

On-going maintenance

TimberScope

Cyclical maintenance

Monthly YMCA staff

Coochie Hydro Green

Develop standard revegetation methods & protocols applicable to all situation where soils need stabilising

Reduce water run-off from High Ropes activity area. Channel water. Control water run off around driveways

FIRE MANAGEMENT

Consult with CFA on proposed emergency management plan

WASTE MANAGEMENT

Revegetation Plan completed, outlining staged removal of dead tee tree and ongoing revegetation strategies

Internal maintenance monitored and cleared natural water-course and drainage areas.

Enactment of Plan

Reduction of woody weed invasion and reduction of fuel load in area behind regatta house and South side of Low Ropes Course.

Review waste management to address green waste/general waste/recycling Engaged Island Energy to assist in gathering data on waste management

Further reduction of fuel load required in area adjacent to low ropes course

Dispose of Hazardous materials appropriately Completed site stocktake of hazardous chemicals – booked into local ‘chemical deposit day’ and dropped off all unused/hazardous chemicals

Reduce general waste by recycling soft plastics Signed agreement with Australian Paper Recyclers. Have set-up soft plastic gathering process in camps kitchen & camp grounds

Continue to monitor ‘Closed Loop’ composting system. Will reduce landfill dramatically. Monitor and continued use of existing compost around site.

Continue to monitor hazardous chemicals –dispose of appropriately

Continue to educate campers about the impact of soft plastics July 2023 –Ongoing

Continue to monitor.

Cyclical YMCA Staff

2023/24

YMCA staff

Sept 2023

YMCA Staff

ENERGY AND WATER

Continue to conserve water usage on-site and promote use of rainwater for site operations.

To conserve energy and reduce greenhouse emissions on-site through use of energy efficient devices, educational/self-monitoring for Camp users and staff and development of monitoring benchmarks for energy usage based on Camp activity level

FUTURE DEVELOPMENTS

Ensure all developments, such as buildings and roads/tracks, or removal of living native tree species, are evaluated for their potential impacts on flora and fauna values by suitably qualified flora and fauna consultants and avoid or mitigate such impacts where possible. Developments and maintenance work should also be assessed for their impacts on the Camp Manyung Heritage Plan and any potential Aboriginal Heritage Place.

ADJOINING LAND OWNERS

Investigate applying for and developing a ‘good neighbour’ strategy that maximises land management actions and encourages a sense of shared responsibility for environmental issues

Replaced aging educational signage throughout camps bathroom facilities – educating campers about water consumption

Installed educational signage throughout camps bedroom facilities and common areas –educating campers about energy consumption and saving electricity

Continue to re-plant and regenerate high impact areas. Developed a functioning ‘Bush Kinder’ site for use by local Kinders.

Consult with Eco Repair prior to work commencing for initial inspection of area. Regeneration of ‘bush kinder’ area behind boat shed

YMCA Staff –Eco Repair staff

Regular meeting conducted with Mornington Peninsula Shire Council (MPSC) with Sunnyside Rd Residents group. Agenda items including – local noise pollution, beach foreshore maintenance issues and Sunnyside Rd pedestrian safety issues.

Monitor impact of user groups and ensure re-vegetation project on side off footpath is monitored by local council

Ongoing YMCA, MPSC, SRV, neighbours

Continue

HOWMANS GAP ALPINE DISCOVERY CAMP

SUMMARY

Howmans Gap camp is on track with their environmental management obligations. The camp benefits from in-house expertise including monitoring and control of environmental weeds. Conservation areas are being prioritised for their associated management objectives.

MANAGEMENT PRIORITIES

Camp management should continue weed management priorities to maintain weed abundance and cover at negligible levels. Future infrastructure work should ensure that associated impacts are assessed in accordance with the planning scheme, including reporting on native vegetation impacts and complying with avoid and minimise policy (planning scheme and FFG Act).

WEED MANAGEMENT

Control or eliminate Priority 1 weeds species.

Control or eliminate Priority 2 weeds species.

Control of Priority 1 listed weed species is ongoing. Blackberry spraying occurs around the perimeter of the Camp, along the creek / bog, around challenge trail, around water reservoir and water treatment plant. January, February and March focused on the firebreak below the volleyball court and upper bank of the car park. Ongoing YMCA

Control of Priority 2 and 3 listed species is seeing a marked reduction in regrowth areas. Ongoing

Staged removal of identified cultivated plants Grape hyacinth is complete with ongoing monitoring. When Japanese Maples die or fail, they will be removed and not replaced.

Engage a weed contractor to assist with weed management.

Monitor weed numbers and management works.

PEST ANIMAL MANAGEMENT

Collapse rabbit warrens and remove harbour.

Not required as we have a maintenance coordinator and maintenance officer qualified and progressing with weed management.

Ongoing monthly and ad hoc daily weed monitoring and observation primarily through non-winter months.

The septic installation provided a good opportunity for weed clearance and treatment in March – June.

Further Action Required

No further action required pending audit findings.

Date

Cage trap feral cats if detected on-site.

Rabbit prevalence is on the rise despite work done in December and February. Dingo populations are expected to increase in but targeted cull will be required.

Contractor to conduct rabbit cull, warren removal.

Ongoing YMCA Management & Maintenance Team

Remove European Wasps pests within two weeks of being detected on-site.

Regular liaison occurs between Camp staff, DWELP, FCRM and Parks Victoria to request and collaborate with feral animal control. Feral cats have been successfully targeted through the regular use of cat traps in association with VIC Parks and FCRM.

Higher rates observed in late Autumn. Appears set to have a higher prevalence in line with climate change.

No cats observed.

DecemberFebruary DWELP, VIC Parks, FCRM, YMCA Management & Maintenance Team

Ongoing monitoring.

Monitor pest animal populations.

Queen traps being installed October, nests destroyed and sprayed and traps ongoing through summer.

Throughout spring, summer and autumn.

DWELP, VIC Parks, FCRM, YMCA Management & Maintenance Team

DWELP, VIC Parks, FCRM, YMCA Management & Maintenance Team

Alpine Resorts, Vic Parks targeting rabbits this season.

PROTECTION OF REMNANT VEGETATION AND FAUNA HABITAT (ADDITIONAL WORKS)

Prevent access to campers to locations where remnant understorey species occur, particularly the Bog.

Natural terrain and flora and existing paths provide natural protection. Welcome to campers always includes respect for our environment education. Challenge trail to be complete

Ensure camp activities do not impact on the drainage-line, bog and/or remnant vegetation (including scattered plants of Royal Grevillea) Challenge trail has been modified to increase the water flow to the bog and reduce foot traffic. The increased water will support bog regeneration and growth.

During summer ensure green waste or soil is not stored within areas supporting remnant vegetation. If necessary, in winter green waste temporary storage of green waste to be contained to the edge of the remnant vegetation.

Maple stockpiled and burnt to ensure no native vegetation contamination. Green waste from kitchen removed twice weekly in secured bins. No on-site garden (as per 2030 Strategy and Healthy Eating education strategy) or compost on site. Site introduced risk assessment and authority for mulch template in the highly unlikely event we may require mulch.

Measurement of the bog for carbon capture analytics. To be done in 2025 CSIRO, ARV and Y Victoria for 2030 Strategy.

Ongoing monitoring.

Monitor population and recruitment of Royal Grevillea

There are huge, dense and prolific patches of Royal Grevillea. This is not being done as it is captured by the annual audit.

Annual audit. Last done Feb 2024

Undertake plantings (list of species in Appendix 4) along exposed banks of drainage line and contour banks near AAA buildings. This was complete in 2020-21. Nil. Standard weed control management. 2020-21

Ongoing

BUSHFIRE PRONE AREA

Regularly review the Fire Plan in conjunction with the CFA.

Engage a wildfire consultant to review defendable space within the camp.

Regularly review the Site Emergency Response Plan

Monitor fuel loads as per CFA requirements and reduce fuel build-up, focusing particularly on woody weeds.

Reviewed annually as part of emergency management and Folio Risk Management procedures.

CFA Captain does a 2 year review that feeds into the Bushfire Burn Plan. Updated in October.

Reviewed annually in April.

For OHS requirement, woody weeds, bark and other woody / leafy debris is removed during summer at least once per week from the lawn areas and areas of bark/leaf build up within 10m of existing assets (IE. Gas Tanks, Buildings, Waste water treatment plant, Water treatment plant, Activity equipment)

DRAINAGE, EROSION AND RUN-OFF

Restrict pedestrian access to tracks and defined areas on the property.

Undertake additional plantings within exposed banks of drainage line to manage the risk of erosion.

Monitor drainage, erosion and runoff across the camp and the power easement, particularly following heavy rain

Redesigned challenge trail reduces foot traffic in lower slop of existing trail, increases water flow to the bog.

100 last spring and 200 this spring as part of the capital works sewage treatment upgrade and clearing.

The sewage works allowed for earthworks to reduce water erosion and run off, by challenging water towards the bog via the reworked challenge trail. Nil significant erosion observed.

Annually or post learning event.

Conducted annually by October. October

Annually in April or post a learning event.

Ongoing as required

Ongoing

Ongoing

Working bee scheduled for 1 November. November

Howmans Gap

CHEMICALS AND FUELS STORAGE AND SPILLS

Document hazardous and/or dangerous chemicals stored and used on-site through the chemical register. This is to include an up-to-date completed Safety Data Sheet (SDS) for all chemical and fuels

Ensure staff have access to the chemical register and are appropriately trained to handle chemicals/substances on-site prior to use

WATER

Hazardous Chemical Register – SDS review conducted in October. Maintenance Coordinator trained and only person conducting chemical management and use, including fuel reporting.

Cleaning staff trained in use and safety management. Herbicide records maintained.

INX training certifications in place. Staff induction and Duty Manager training ensures sufficient staff can handle/manage chemicals and dangerous goods.

Monitor and evaluate water consumption Weekly water treatment checked, hourly water management flow recorded and on alarm system including newly installed septic system.

Continue to follow and implement the recommendations in the ESI Report (2001) - Fate and Ecological Impact of treated sewage effluent from Howmans Gap Alpine Centre and Camp Environmental Management Plan for Proposed Water Storage Tank Camp (EarthTech 2004).

New system installed and old system (relating to EarthTech report) decommissioned. Stephen Peneir progressing EPA licence.

Ongoing and annual updates and audits

Ongoing

Ongoing

EPA licence to be issued.

Continue to control the overflow of water on grassy areas of the camp

Identify the potable water uses that consume the largest volumes and implement practices to minimise water consumption

WATER Waste

Green waste is to be stored away from camp activities, buildings, tracks and bushland areas.

During the installation of the septic system, a water pipe was struck in May resulting in waterflow over grassed area down towards eastern slope of grassed area. This was rapidly addressed and seed run off considered negligible given the high rate of excavation and mowing (no seeded grass).

Key area remains guest showering times. We have signs and a welcome brief that educates people to reduce water use and protect our environment.

Ongoing weed monitoring.

Ongoing

Hazardous waste is collected and removed from the camp

Monitor production of general waste and recyclables

Maple stockpiled and burnt to ensure no native vegetation contamination. Green waste from kitchen removed twice weekly in secured bins. No on-site garden (as per 2030 Strategy and Healthy Eating education strategy) or compost on site. Site introduced risk assessment and authority for mulch template in the highly unlikely event we may require mulch.

Twice per week via 4site. Weekly 4Site

Yellow Bin removed twice a week with all other waste and cardboard collected once per week. Monitoring to confirm increase/decrease and guest use issues.

Ongoing monitoring.

ENERGY

Maintain energy monitoring and targeting programs.

New solar installation coupled with existing energy monitoring allows daily energy monitoring and monthly budget and use targets.

Ongoing in line with 2030 zero carbon emissions.

Continue to promote energy saving awareness and incorporate energy saving education activities into current environmental program. Linked to Y Victoria and site 2030 Carbon Neutral plan and reporting. Ongoing.

ADJOINING LANDOWNERS

Continue to encourage a positive working relationship with Parks Victoria, DELWP and Falls Creek Resort

Continue to coordinate pest animal and weed management actions with Parks Victoria.

The Camp maintains a very good relationship through collaborative practice with adjoining land managers and tenants including Parks Victoria, DWELP, Falls Creek Resort, Falls Creek Ski Lifts, etc.

The Camp shares weed and pest animal management activities with Parks Victoria along pathways leading from the Camp into the National Park and with Falls Creek Resort Management in the weed and pest management of Packhorse Trail and Frying Pan Spur Trail.

as required

Ongoing as required

CONSERVATION AREAS

Implement rabbit control in conservation areas (late summer to early autumn) if rabbit numbers increase on-site.

Cull and management to be scheduled. Contractor to be engaged.

Pets excluded from conservation areas. No pets permitted in conservation areas. Nil.

Maintain barriers (e.g logs etc) to conservation areas. Challenge trail installation to be completed in November.

Fence the bog to exclude deer. This fence should not impede waterflow. No deer damage sited. Fencing not assessed as required and at a financial cost that the site cannot currently afford. Deer management from Parks VIC, ARV and site.

November

Ongoing monitoring

LADY NORTHCOTE DISCOVERY CAMP

SUMMARY

Lady Northcote camp is a large camp with significant areas of biodiversity value. Environmental management has been adequate to keep weed and pest animal impacts to low levels. There are localised areas within the conservation zones which require ongoing control. It would be beneficial to better formalise a weed control and habitat improvement program. This can be managed in-house or contracted to a suitably qualified external organisation. There are opportunities to monitor threatened fauna population and include camp visitors in some of these activities e.g. remote camera surveys.

MANAGEMENT PRIORITIES

Further control of Serrated Tussock, African Box-thorn and other high threat weeds is required in the conservation areas and elsewhere. Rabbit numbers should be formally monitored, and control undertaken during spring and early summer when rabbit impacts become evident.

Weed Management

Trecland engaged by YMCA to undertake works

Pest Animal Management

Revegetation and Planting

Protection of Indigenous Vegetation

Trecland

Revegetation and Conservation Area

of camp

Revegetation area

carried out to reduce numbers

Replanting as areas are cleared of weeds Hand planting Ongoing

Trecland Sewage Treatment ponds Removal of reeds to open up habitat for Growling Grass Frog

Arbor Safe Near Flying Fox

Pruning of Yellow Box to improve life expectancy of significant species

Clearing by hand

Continued work to be done

Climbing and chain sawing Monitor

Targeted removal of Priority 1 weeds (Chillean Needle Grass, Prickly Pear, Serrated Tussock, Galenia)

Hand removal and poisoning Continued work to be done

Bushfire management BVPS All buildings Gutters cleaned

Water, Energy and waste Island Energy All areas of the camp

YMCA All buildings at camp

Chemical and Fuel storage and Management

YMCA Whole of Camp

Adjoining Land owners Manager Site

Monitoring of Energy usage across all areas of camp

Signage around turning lights off, short showers, closing the doors for heating and cooling

Introduction of Ewater cleaning solutions to reduce use of 5 other chemicals

Continued member of Land care group.

Methods

Followup up work required (if relevant)

Removal of Gutter guard, then roving debrie and reinstalling Annual work

Smart meters installed in switch boards

Internally designed

Continue to monitor

Continue as part of education program

Purchase Continue to use.

Continued member of Landcare group Ongoing.

MT EVELYN DISCOVERY CAMP

SUMMARY

Mount Evelyn camp has significant weed management issues to contend with. Management of the Olinda Creek riparian zone requires specialist input including resources from Melbourne Water and other land management authorities. Weed management in this context should be undertaken by an experienced restoration contractor with the equipment and expertise to carry out weed treatment in an ecologically sensitive manner. In addition to the riparian zone, the abundance and cover of Sweet Pittosporum on upslope areas requires immediate action. The cover of this shrub or small tree is at the stage of supressing the recruitment of

understorey plants, where most of the native plant diversity occurs within the camp. Other woody weeds also require more intensive management for their control. There has been little management effect on weed cover and abundance within the camp since the last audit visit.

MANAGEMENT PRIORITIES

Camp management should focus on the management of environmental weeds for the overall benefit of biodiversity, which is expected to be significant. This will require input from external organisations and would benefit from a boost in funding.

Indigenous plants used for amenity and garden plantings.

Propagate plants from seed collected onsite. A propagation program has been implemented as part of the Eco-Warriors activity. Students have begun collecting and storing seed this year.

Monitor plantings. Do not use plant species that continue to fail to establish. Compliant.

year Y staff & campers

garden plants used are propagated onsite or species listed in EMP Table 5.

WEED MANAGEMENT

Control or eliminate Priority 1 weed species.

Control or eliminate Priority 2 weed species.

Engage a weed contractor to assist with weed management.

92.5 staff hours were dedicated to weed management across the financial year focusing on priority 1 weeds outlined in the EMP: English Ivy, Cape Ivy, English Holly, Sweet Pittosporum, Blackberry.

All action taken was on Priority 1 weeds

$2,420 spent on a weed mgmt. contractor focusing on hard to identify weed species., Negotiated for MW to engage a contractor to tackle hard to access area150 mtr of driveway embankment. 1 day woody weed cut & paint, 2 day spraying and 1 day follow up.

Monitor weed numbers and management works. Logs kept of all EMP work and weed activity.

PROTECTION OF REMNANT VEGETATION AND FAUNA HABITAT (ADDITIONAL WORKS)

For trees (particularly large trees) deemed by an arborist to be unsafe for retention, consider retaining trunk as a habitat tree for fauna species. All tree arborist work is completed with this direction. Compliant.

Ensure camp activities do on impact on remnant vegetation or the creek. Compliant

Ensure no green waste is kept within remnant vegetation or near the creek. Remove any litter that has accumulated in the creek. Compliant

Priority 2 weed action will take place after Priority 1 are under control

Next years Liveable Communities Liveable Waterways grant application will focus specifically on contractor weed management funds. December ’23February ‘24

Ongoing

Monitoring of rare and threatened species All significant verified sightings are uploaded to the Atlas of Living Australia via our local Mt Evelyn Environment Progress Association website.

PEST ANIMAL MANAGEMENT

Collapse rabbit warrens and remove harbour.

Engage a contractor to assist with rabbit control.

Engage a contractor to remove foxes if detected on-site.

To be actioned

Informal monitoring (camp staff — ongoing)., Formal monitoring (every five years).

To be actioned Ongoing

Cage trap feral cats if detected on-site. Attempted through council cat trap program –unsuccessful.

Remove European Wasps pests within two weeks of being detected on-site. Complete. Ongoing

Monitor pest animal populations. Monitoring now with the purchase of a night vision motion sensor camera.

Ensure staff and future site contractors report objects of potential cultural heritage significance (if discovered).

DRAINAGE, EROSION AND RUNOFF

Restrict foot traffic across areas of bare soil by fencing areas where no vegetation is growing.

ABORIGINAL HERITAGE VALUES

No water from the pool enters the creek. Permanently capped pipe so that no pool water can enter creek.

Monitor drainage, erosion and runoff across the camp and the power easement, particularly following heavy rain.

Agreement was made through negotiation with MW that they would improve swales across easement and contribute financially to improve access trail through camp property.

CHEMICALS AND FUELS STORAGE AND SPILLS

Document hazardous and/or dangerous chemicals stored and used on-site through the chemical register. This is to include an up-to-date completed Safety Data Sheet (SDS) for all chemical and fuels.

Ensure staff have access to the chemical register and are appropriately trained to handle chemicals/substances on-site prior to use.

Monitor and evaluate water consumption. Water meters purchased in the ’24 – ’25 year

Identify the potable water uses that consume the largest volumes and implement practices to minimise water consumption.

Installation of water efficient shower heads where they were missing across the site

WATER

WASTE

Green waste is to be stored away from camp activities, buildings, tracks and bushland areas. Completed.

Hazardous waste is collected and removed from the camp.

Monitor production of general waste and recyclables.

ENERGY

Maintain energy monitoring and targeting programs.

Investigate means of installing solar panels to increase use of solar energy across the camp.

ADJOINING LAND OWNERS

Display screens installed in dining hall to facilitate discussions with campers on reducing energy usage. Energy reduction signage installed.

Solar panels installed July in ’24 – ’25 year

Continue the positive working relationship with Melbourne Water. Completed.

Contact the power authority if erosion from the power easement is impacting the camp or remnant vegetation

Confirm receipt of MW stream frontage grants & agreed assistance through the treatment plant negotiation

staff & contractors

staff

CONSERVATION AREAS

Delineate the hut building area by using logs and plantings.

Completed work fencing hut building activity area to protect vegetation and contain spread of foot traffic.

Revegetation zones inside the HB area have also been fenced and planted.

If recruitment is low, engage a contractor to propagate Cat’s Claw Grevillea from seed collected on-site.

To be actioned.

Remove non-indigenous Grevillea plants. To be actioned.

Monitoring of rare flora species Staff monitor for Cats Claw Grevillea & Orchid species.

Dell Botany perform audits every five years.

To be identified if any non-indigenous are present.

Informal monitoring (camp staff ongoing)

Formal monitoring (every five years).

To be maintained.

Y staff

Y staff Dell Botany

SUPPORTING DOCUMENTS

è Balance sheets by camp

è Aggregate financial information

è Marketing and promotional material used to promote campsites

GENERAL APPENDICES

Anglesea Manyung Howmans Lady Northcote

Evelyn