Yannick Kanguite
About Me
With a background in business computing, systems engineering, and virtual assistance, I bring a blend of technical expertise and interpersonal skills to the table. I excel in managing client communications, handling administrative tasks, and providing technical support. Known for my analytical problem-solving abilities, I am committed to enhancing productivity, supporting clients in varied capacities, and delivering excellent customer service.
Work Experience
Independent Forex Trader
Self-employed / Remote 2024 - Now
Performed market analysis to find profitable trading opportunities and improved financial knowledge through ongoing forex education.
10 - 12/2024
Call Center Representative (Internship)
HABACK, Morocco (Remote)
Handled 30+ calls and emails daily, providing excellent customer support and efficiently resolving issues.
2015 - 2017 2021 -2024
Information Systems Specialist Davecos Systems, Accra, Ghana
I designed and evaluated WAN and LAN connectivity technologies, analyzing network traffic to optimize performance. I implemented upgrades to hardware and software, improved network efficiency through system configuration, and resolved issues while ensuring quality support.
Manager
Hotel Masao, Bangui, CAR
Enhanced customer service through efficient query management and staff training. Ensured workplace safety and effective team dynamics.
Skills
Administrative & Customer Support:
Agenda setting, travel arrangements, live event support, managing high call volumes, and handling escalated calls with professionalism.
Technical Proficiency:
Knowledgeable in software installation, technical troubleshooting, cybersecurity, and programming (C, C++, SQL).
Project Management:
Experienced in stress testing, sales forecasting, and team management.
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Communication:
Fluent in French and Sango, with Advanced Proficiency in English, enabling me to support diverse client bases.
Education
2022 Bachelor of Science in Business
Computing & Information Systems
Green U College, Accra, Ghana
2021 Professional Diploma in Systems
Engineering
IPMC, Accra, Ghana
Certifications
Microsoft 365: Work Smarter with Microsoft Excel, Word, and PowerPoint
Certificate in Virtual Assistance - ALX
CompTIA A+ & N+ Certification
Social Media Marketing
Project Management Workshop
Google IT Support
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TECHNICAL SUPPORT Portfolio
Services Offered
ADMINISTRATIVE SUPPORT
Calendar & Schedule Management: Skilled in organizing appointments and maintaining personal calendars to keep workflows smooth and efficient.
Email & Client Correspondence: Expertise in managing emails, drafting responses, and providing timely follow-ups.
Event & Travel Planning: Able to arrange travel logistics and support live events, ensuring that every detail is addressed.
Software Installation & Troubleshooting: Proficient in identifying and resolving technical issues, which helps clients maintain efficient operations.
Cybersecurity Knowledge: Basic understanding of cybersecurity principles and protocols to secure client data and prevent unauthorized access.
Programming Skills: Familiar with C, C++, and SQL, which enables me to assist with technical or software-based tasks.
SOCIAL MEDIA MANAGEMENT
Experienced in managing social media accounts, monitoring engagement, and implementing strategies to increase brand presence online. Holds certifications in social media marketing, with skills in creating and curating content.
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Languages WINNING COMPETITIO
1st 2018 National
French: Bilingual/Proficient (C2)
Sango: Native
English: Advanced Proficiency (C1)
Design Competition
ANNABELLE CHANTRY
I truly appreciate your assistance in securing my return flight ticket at such a great price, especially after I unfortunately missed my initial trip Your help made a stressful situation much easier to handle. Thank you!"
— https://www.facebook.com/annabelle.kanguite
Thank you for your excellent work on my resume and cover letter for my job application."
— https://www facebook com/Solovibesentertainment
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