Yelowsoft introduces the “hours tracking” feature

 YELOWSOFT INTRODUCES THE “HOURS TRACKING” FEATURE

Yelowsoft is a leading

taxi dispatch and management company whose main aim is to solve complex taxi business problems with their cutting-edge solutions.

Recently we came up with a feature in our solution called ́hours tracking’.

ďƒ˜ Before moving further, let’s understand what hours tracking is?

 WHAT IS HOURS TRACKING?  Yelowsoft is proud to be the first company to introduce the hours tracking feature in the taxi dispatch system.

 As the name suggests, it will track and show the

no.of online hours of all your drivers. Not only this, it will also show the number of online hours of each driver for any given day.

 Why is it required?  Many taxi enterprises heavily rely on reports and analytics

to identify their strengths and shortcomings. These reports and analytics provide critical data such as total no. of ride requests, online drivers, total tax, driver earning, commissions, and many more.

 However, reports and analytics don’t show you the full

picture. It does show you the total no. of online drivers, but it doesn’t show you for how long your drivers were online.

 This was the reason why many companies were unable to find out how productive and efficient their drivers were.

Less number of online hours was the root cause of many problems that the companies faced, but they didn’t have any mechanism to determine it.

One way to find out the total number of

online hours would be to continuously monitor the dashboard for 24×7 and manually count the no. of online hours for each driver. Obviously this methodology is not practical.

Keeping all these factors in mind we came up

with hours tracking feature that can show you a more comprehensive analysis of your business performance along with helping you to identify the shortcomings of your business.

 BIFURCATION OF ONLINE HOURS INTO IDLE & TRIP HOURS

 Many of our taxi business clients were facing a peculiar problem.

 They found out that they were not making enough profits due to the low number of completed rides.

 However, the number of online drivers showed a different story. The total profit didn’t match with the number of drivers who were online.

 One of the possibilities for this mismatch was

that not all online drivers were getting enough ride requests. Many of them might be just sitting idle as they didn’t get any rides. However, there was no way to confirm this theory.

 To solve this issue the hours tracking feature

bifurcated the online hours of all the drivers into trip hours and idle hours.

ďƒ˜ Plan incentives to gain optimal results

 We all know that incentives are an

effective way to motivate your drivers to work m ore .

 But, how about designing an optimal incentive structure that can solve your core issues along with motivating drivers?

 Our hours tracking feature can do exactly that.

 Let’s take an example to understand this better. Suppose you have

100 drivers. 80 of those drivers stay online from 10 AM to 4 PM. However, from 6 PM to 8 PM, there’s a significant drop in the number of online drivers. Only 20 drivers are online from 6 PM to 8 PM.

 Moreover, the window of 6-8 is of peak hours which means at this

time you receive the most numbers of ride requests. If only 20% of the drivers are online during peak hours, then surely you’re going to miss on so many booking opportunities.

 But, the reports and analytics would show a different picture in which all your drivers are online throughout the day.

ďƒ˜ Monitor drivers on hourly basis

 To run a taxi business efficiently, one needs to understand its

dynamics well. An admin needs to understand that getting the reports of total number of hours, trips, and online driver doesn’t provide the full picture.

 Let’s consider a scenario, suppose you have 100 drivers in your

fleet. Out of those 100 drivers only 25 drivers were online for more than 8 hours. The rest of them were online for less than 8 hours which also included few drivers which were online for only an hour or two.

 At the end of the day, your report will show the number of online

drivers as 100, which is true; however, it doesn’t highlight the fact that 75% of those drivers didn’t even complete 8 hours.

ďƒ˜ Take insight-driven business decisions

 As mentioned earlier, the hours tracking feature provides many intricate details apart from the total number of online hours. The no. Of idle hours and trip hours are few of those details.

 The ratio of idle hours and trip hours is a crucial indicator as to how you’re performing. Let’s consider two scenarios to understand this well.

 SCENARIO 1: IDLE HOURS > TRIP HOURS • Let’s assume that you have 10 drivers and their cumulative online hours are 100 hours.

• Out of which 80 hours are idle hours and 20 hours are trip hours.

• It means that for every one trip hour, your drivers are spending 4 hours just sitting idle. This huge gap between the idle hours and trip hours means that your drivers are not getting enough ride requests.

• This data suggests that you have to focus more on the customer request side rather than the driver side.

 Scenario 2: trip hours > idle hours  In this scenario, the total number of trip hours is greater than the idle hours. We’ll consider the same example where the total drivers are 10 and the total number of hours tracking is 100.

 In this the total number of trip hours is 95 and the total number of idle hours is 5. Any admin would be happy to see these stats as it shows 95% productivity.

With this valuable insight you can recruit

more drivers into your company and see if the total number of bookings goes up or not.

The ideal scenario for your taxi company

would be if the total number of idle hours is between 10-15% and the total number of trip hours is 85-90%.

ďƒ˜ Notify your drivers with hours tracking feature

• The feature of hours tracking is also useful for the drivers.

• The hours tracking feature acts as an indicator that the application is working.

• Many times, it happens that the driver doesn’t receive any request for as long as an hour.

• During this time, the driver feels that the application

is not working due to network or any other technical issue, which is not true.

• With this feature in place, they can view their online

hours at any instant of time. Moreover, it also motivates them to stay online for longer times as they can see their progression in real-time.

• Moreover, as this feature establishes transparency

between the drivers and the admin as both the parties can view the online hours in real-time. It also eliminates all the possibilities of any manipulation as far as the total no. Of online hours is concerned.

• This was all about the online hour feature, to know more about the yelowsoft’s upcoming updates, keep reading this space.

:hello@yelowsoft.com

+1 877 707 0459 (USA) +919574078295 (India)

: www.yelowsoft.com

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