VetSkills CPD Brochure 2023

CPD Programme 2023 Training and development for all members of your team

Welcome to VetSkills CPD 2023

Our objective is to deliver excellent CPD, using knowledgeable, experienced professionals from within the XLVets community, alongside specialist external facilitators, to ensure a consistently high standard of training.

We aim to provide a range of clinical and non clinical CPD throughout the year, which will help improve the skills of all members of your practice team, with a particular focus on:

Graduate Support and Training

We offer graduate development programmes for each of the species groups - Equine, Farm and Small Animal. With a combination of clinical and non clinical content, they provide an excellent opportunity to not only expand core skills, but to provide a network of support for the attendees. Plus the option of external mentoring support.

Developing your Leadership Skills

We run three bespoke courses to meet the needs of leaders and prospective leaders at all stages of their careers. Alongside these interactive learning days we also provide the Mentoring Matters course, which is aimed at anyone working in practice who has an opportunity to positively impact the performance of others.

Training to Support the Whole Practice Team

We offer a range of training opportunities to support your practice to build and maintain a positive culture, with courses such as Positive Appraisals, Mentoring Matters or Insights Discovery Workshop.

We can also provide support to help the team provide excellent customer service, with courses such as Successful Client Care in Practice and Difficult Conversations. There are also opportunities to develop training and coaching skills through Train the Trainer.

Excellence is a core value for XLVets and the aim of our training and CPD programmes is to help your practice achieve this.

If you would like to enrol, or to find out more about XLVets CPD please contact 01228 711 788 or training@xlvets.co.uk.

Find out more at vetskills.co.uk

6th Cohort of The Leadership Programme

For more details visit page 26

XLVets Book Clubs

Leadership Book Club

Come together as a community to discuss exciting, innovative and challenging ideas based on what it means to be a great leader, how we can enhance our leadership skills and the tools and strategies available to help us.

Fiction Book Club

Join like minded book lovers in an informal setting, to chat about the latest bestsellers and classic must reads. Members of the group will choose the books together and gather ‘virtually’ to discuss.

How does it work?

Register your interest in the book clubs that you wish to attend below.

Once registered, we will organise for a copy of the chosen book to be sent to you - either in the post, audio version, or bitesize TED Talk (where available).

JOIN THE DISCUSSION via zoom, share your thoughts and observations on the chosen book, or simply listen to the discussion.

Discussions last approximately an hour.

At the end of the evening, the group decides on the next book.

Join

Fiction Book Club on Wednesday at 7.30 pm

8th March - The Satsuma Complex, Bob Mortimor

7th June

6th September

6th December

Leadership Book Club on Wednesday at 7.30 pm

26th April - Better: A Surgeon’s Notes on Performance by Atul Gawande

19th July

18th October

For more information or to book, scan here.

Difficult Conversations

1 day

Gain the practical techniques and skills to be able to deal more effectively and confidently with difficult conversations, such as, bereavement, euthanasia or discussing client finances..

Programme Outline:

The day will be discussion-based, allowing delegates to explore specific issues or types of conversation that are most challenging to them.

• The Difficult Conversations we face: An opportunity to identify specific types of conversation that you find difficult as we open up the topic and ask: “What is a difficult conversation?”

• Understanding Yourself: Being aware of your own style, your intent and the approach you take to potential conflict is an essential ingredient to successfully managing difficult conversations. Identify your communication style and begin to consider how best to communicate with different styles to your own.

• Why things escalate: In this short section of the day we’ll look at why difficult conversations sometimes escalate and begin to discuss ways of preventing or managing that escalation.

• What are the skills that will enable you to manage difficult conversations more effectively? In this part of the day, you’ll have an opportunity to experiment with a set of skills that can transform difficult conversations.

• Boundaries: One of the most important skills when handling difficult conversations is the ability to recognise personal and professional boundaries. Knowing when and how to pull back from a conversation protects our own sanity and other people’s mental health.

• Bereavement and Change: Conversations with bereaved clients can be challenging. As the day begins to draw to its conclusion we will give specific time to those difficult conversations with people facing challenging forms of change and specifically bereavement.

Delegates:

All members of the practice team

Course Dates:

Tuesday 28th March in Bristol

Tuesday 20th June in Leeds

Cost:

XLVet Members: £325

Independent Practice (non members): £450

Ex VAT Included: Lunch Trainer: Ian Harrison, Growhouse GB

For more information or to book, scan here.

“A range of ideas for managing and having difficult or challenging conversations with more confidence and professionalism.”

Fiona Tyson, on Difficult Conversations

Positive Appraisals

1 day

Focus on the everyday actions and culture required to enable high performance, before concentrating on the performance review itself.

Programme Outline:

The day will begin by exploring what we mean by high performance, with a clear definition in mind, the session will then move to consider the need for a culture of high performance in which constant feedback and support are key ingredients.

The focus will then be put on the performance review meeting, including what you might do pre and post-review and the online resources: templates, information and best practice available. Before a short demonstration of coaching for high performance and an opportunity for each participant to coach and be coached on an area of their own performance at work. All attendees will leave with:

• A personal action plan.

• An outline of a performance review meeting.

• Highlight an area of improvement in your own personal performance.

• Insight into which KPIs work in practice.

• A model that can be used to plan performance reviews.

Approximately half of the day is discussion-based participation and exercises.

Delegates:

All team members who carry out performance reviews or appraisals

Course Dates:

Tuesday 28th March in Bristol

Tuesday 20th June in Leeds

Cost:

XLVet Members: £325

Independent Practice (non members): £450

Ex VAT

Included: Lunch Trainer: Ian Harrison, Growhouse GB

For more information or to book, scan here.

“For anyone who has to do appraisals, I would recommend this course without question. Gives really clear guidance and you go away with ideas that can benefit your team and practice.”

Nicole Hayward on Positive Appraisals

Mentoring Matters

Exclusively available to XLVets Members

Evening session followed by 1 day

The programme is aimed at anyone working in practice who has an opportunity to positively impact the performance of others. Combining theory and ‘best’ practice, learning the whats, whys and hows of delivering mentoring successfully, including core coaching skills.

Programme Outline:

As with clinical development, mentoring requires a combination of theory and practice. If you have decided to mentor team members this course will provide you with skills and ongoing support in your new role.

• Understanding mentoring.

• Mentoring models: the ‘Model T’ and ‘The GROW Model’.

• Practicing mentoring skills.

• The art of listening.

• Practical tools to aid mentoring.

Introducing mentoring into your practice can be a key tool for recruitment and retention.

Investing in mentoring will not only help encourage applicants to apply for positions and promote supportive surroundings to new graduates, but it will also help to increase productivity, commitment, engagement and morale. Practices that have integrated mentoring schemes into their structure have found it an invaluable resource to attract the best quality candidates and keep key members of the team.

“Be able to have more productive conversations with colleagues that have something they’d like to discuss. Eventually implement mentoring for other staff, not just new grads.”

Amy Parr on Mentoring Matters

Delegates:

All members of the practice team

Course Dates:

Tuesday 28th (pm) -

Wednesday 29th March in Bristol

Tuesday 20th (pm) -

Wednesday 21st June in Leeds

Cost:

XLVet Members: £630 Ex VAT

Included: One night’s accommodation, dinner, discussion & introduction to the XLVets mentoring community, breakfast and lunch

Trainer: Ian Harrison, Growhouse GB

For more information or to book, scan here.

Graduate Development Programmes

Exclusively available to XLVets Members

XLVets Graduate Development Programmes include exciting and innovative modules to help attendees achieve confidence in practice and build a strong and collaborative network from the first day of the programme and throughout their career.

The equine, farm and small animal programmes are designed and delivered primarily by XLVet members, for our members, alongside key industry experts. Each programme offers a series of core modules to provide support and confidence in key clinical and non-clinical skills, including well-being, resilience and communication.

Each programme will bring together a small number of graduates to share their experiences and develop future contacts. With the opportunity to receive support from an external mentor.

What do the graduates think?

‘The new graduate course has proved invaluable during my first few months in practice. I have really enjoyed the reassurance and support network that the course has given me and the module contents have been relevant and thought provoking.’

Ed Shelton, Friars Moor Vets

‘The new grad course has been amazing. Sessions were pitched at just the right level, not to mention great fun. Could not recommend more! So much learned and great friends made :-)’

Hattie Algar, St Boniface Vets

‘Very useful course, you meet people who are going through the same situations that you are and you talk about common interests and share ideas and can find new ways of doing things or approach different situations.’

Rosa Fernandez, Shropshire Farm Vets

‘The right step for new grads at the start of practice!’

Laura Eden, Bishopton Vets

‘Fantastic course, great to meet other grads who are ‘in the same boat’ and find themselves in the same situations.’

Aine O’Driscoll, Dunmuir Vet Group

External Mentoring

Experienced vets from within the XLVets community have come together to offer support to graduates attending the graduate development programme. Our mentors have a wealth of experience within practice; from certificate holders to practice directors, we will try to match you with a mentor that understands you and your goals. You can talk about anything with your mentors; from clinical skills to well-being, our mentors are all practising vets that understand just how it feels to start your career. Please note that your mentor will not replace the VetGDP Adviser within your practice, this is an opportunity to connect with a mentor outside of your practice.

Graduate Get Together

Come together to learn, share experiences and have some fun. Each year we host all the graduates across species that have completed the programme, with those who are about to start. This is an excellent opportunity to attend CPD that is intertwined with activities and networking with your peers and fellow members of your XLVets community.

VetSkills CPD Programme

Graduate Get Together 2021

Class of 2022/23 VetSkills

Farm Graduate Development Programme 2022/23

Equine Graduate Development Programme 2022/23

Small Animal Graduate Development Programme 2022/23

Small Animal Graduate Development Programme 2022/23

Graduate Development Programmes

Exclusively available to XLVets Members

Delegates:

Graduates and those who have changed species specialism

Course Dates:

Graduate Get Together in Sept and modules start in the Autumn

Cost:

XLVets Members: £2,200

Ex VAT

Included: Accommodation, evening meals and lunches, as required for the course Trainer: Clinicians from across the community supported by industry leading external speakers

Driver Skills 2021 >

Equine Graduate Development Programme

Develop the clinical and non-clinical skills that will ensure graduates are equipped with the decision-making skills to save lives, the confidence to communicate effectively with clients and develop a toolkit to build resilience and manage wellbeing.

Duration: Eight days across three modules

Surviving and Thriving in Equine Practice

• Thriving in Equine Practice

• Practical Equine Pharmacology

• Driver Skills

• Finance and Management

Equine Emergencies

• Equine Wound Care

• Best Practice Colic Management

• Foaling and Dystocia

• Ocular Emergencies

• Infectious Disease Outbreaks

Clinical Essentials

• An Introduction to Equine Dentistry

• Lameness and Laminitis

• Clinical Pathology

For more information or to book, scan here.

‘There was a great balance of theory and practical sessions. It was nice to meet other new grads in similar situations.’

Sam Wheeler, Hook Norton Veterinary Group

Farm Graduate Development Programme

Develop the clinical and non-clinical skills that will ensure graduates are equipped with the decision-making skills to save lives, the confidence to communicate effectively with clients and develop a toolkit to build resilience and manage wellbeing.

Duration: Eight days across three modules

Surviving and Thriving in Farm Practice

• Driver Skills

• Farm Survival Skills

• Mastering Medicines

• Thriving in Farm Practice

Pigs and Poultry

• Introducing an awareness of common disease problems in pigs and poultry and how to manage them

Dairy Day

• Calving the cow

• Down cows

• Surgery: Approaching common situations

• The farm: Transition management

• The cow: Lameness identification and first aid treatment

Beef & Sheep Skills and Practical Pathology

• How to approach and manage common problems in beef and sheep - applicable for any farm system.

• This session will introduce graduates to the principles of post mortem techniques across the farm species.

For more information or to book, scan here.

‘Completely worthwhile, it’s a laid back and practical approach to learning and a good opportunity to mix with people in the same situation as yourself.’

David McCann, Millcroft Vets

Small Animal Graduate Development Programme

Develop the clinical and non-clinical skills that will ensure graduates are equipped with the decision-making skills to save lives, the confidence to communicate effectively with clients and develop a toolkit to build resilience and manage wellbeing.

Duration: Eight days across four modules

Surviving and Thriving in Small Animal Practice

• Tools to have a happy and successful career.

• Challenges and solutions to a healthy work-life balance.

• How to build relationships in order to give and receive feedback constructively.

• Finance in practice.

• Time management; greater productivity, enhancing relationships with clients and colleagues, reducing stress and achieving personal goals

Emergency Management and Euthanasia

• Expand clinical decision-making skills in order to save lives.

• Develop a toolkit to use in out-of-hours situations.

• Common emergencies such as seizures, trauma, caesarean and euthanasia.

Clinical Transition into Practice

• Practical pharmacology.

• Best practice dispensing and pharmacy, including the legal implications.

• Nose-to tail examination and common differential diagnoses, the repeat offender, imaging and surgical tips.

• A practical approach in looking at dermatology, aiming to give them confidence when dealing with skin cases in practice.

Feline Medicine and Lameness

• How to manage common feline diseases from diagnostic work up to treatment.

• Lameness: Build confidence in localising the source of pain, differential diagnoses, spotting subtle signs and making the most of radiography.

For more information or to book, scan here.

Leadership Training

How can XLVets leadership training support me on my leadership journey?

XLVets range of leadership training has something for all members of the practice team, wherever you are on your career pathway.

We have three different leadership training courses that are complementary in their nature, designed to support you and your team to continuously develop your leadership skills.

The content and structure of each is varied, so there is something for everyone.

• The Leadership Programme

• Leading People

• Learning to Lead

“The most useful CPD as a new director I have experienced. Concrete evidence of a true community within XL.”

Rob Mangham, on The Leadership Programme

Which leadership course is right for me?

Course: Leading People

Leadership training to support you to . . Understand yourself

Suitable for . . Anyone in your practice team would benefit from this course

Understanding yourself and your relationship with others to shine a light on the impact of your own behaviour in practice. Giving you the opportunity to explore and reflect upon how you want to be vs how you are?

No. of Modules: 1 Duration: 2 days

XLVets members cost: £700

Course: Learning to Lead

Leadership training to support you to . . Understand yourself and your team

Suitable for . . Anyone with line management responsibilities or an aspiration to adopt a management role

Understanding the dynamics of a high performing team. Learning how you can support others both individually and within a team to be the very best they can be.

No. of Modules: 2 Duration: 5 days

XLVets members cost: £2,300

Course: The Leadership Programme

Leadership training to support you to . . Understand yourself, your team and the business

Suitable for . . Key decision makers in practice and/or those aspiring to become part of the senior management team in practice

The leadership programme offers a grounding in both personal leadership skills and hard business skills including customer excellence, efficient process in practice and understanding the finances and business planning.

No. of Modules: 3 Duration: 7 days

XLVets members cost: £3,450

Leading People

2 days

Build upon your own experiences to develop a broader understanding of what it means to be a great leader. You will be given the time and space to learn about new models and tools that will enhance your leadership capability.

Programme Outline:

The programme consists of 2 facilitated learning days where you will explore the neuroscience behind leadership, understand the roles emotional and social intelligence play and consider the importance of selfawareness for leaders. Returning to practice with new ideas, and ways of thinking and being motivated and invigorated to put them into practice.

Self-aware leaders know the areas in which they are strong and those which need some work. Being honest about one’s strengths and shortcomings puts a leader in a position for improvement and growth. Grounded in adult learning theory and an opportunity to discuss leadership styles with your peers. The delivery style may be different to your previous learning experiences. It won’t be ‘chalk and talk’ and you won’t be overloaded with models and tools you’ll never use or recall in 6 months time. Instead, you will draw upon your existing knowledge and connect into this, reinforce this, build on this, layer this and develop this, meaning you return to the workplace motivated, invigorated and ready to try out new ideas and new thinking.

• To increase understanding of yourself and the way you lead.

• To increase understanding of your leadership style.

• Understanding the neuroscience behind leadership.

• How emotional and social intelligence impacts your leadership style.

“I am going back to work more confident in my role, with skills that I will actually use day to day. The course is very flexible, the whole second day was kept open to make it personalised to our group, which I thought was great, as we could go through more specific scenarios to us.”

Delegates:

All members of the practice team

Course Dates:

Tuesday 18thWednesday 19th April in Birmingham

Included: One night’s accommodation, breakfast, lunch on both days and evening meal

Trainer: Michael O’Flaherty

XLVets Members: £700

Independent Practice (non-member): £930

Ex VAT

For more information or to book, scan here.

Melissa Briggs on Leading People

Learning to Lead

with the opportunity to gain the Institute of Leadership and Management Level 3 award.

5 days, 2 modules

Ensure you get the most from your team by developing your understanding of leadership theory, the psychology of communication and it’s practical application when returning to practice. Whilst developing core leadership skills, such as coaching to help you to manage your leadership ‘energy’.

Programme Outline:

The programme aims to improve leadership skills, knowledge and confidence. Delegates will learn how to deal with conflict and difficult situations, as well as what to do when teams aren’t functioning well together. The course content is adapted from day-to-day to suit the emerging needs and learning speeds and styles of the delegates.

Module 1:

• Building the team: Understanding self and others through teamwork and psychological models. The psychology of communication.

• Leadership theory and practice: Understanding the functions and styles of leadership and workplace application of skills and knowledge.

• Reflection and feedback: How to apply skills and knowledge in the workplace. Further leadership practice.

Module 2:

• Coaching: Theory and practice of coaching skills that will be used to get the best out of individual members of the team.

• Delegate led day: The opportunity for the delegates to set the agenda for the day from a range of options; more coaching, theory recap, team problem solving, action planning, practical leadership practice.

ILM- Level 3 Award in Leadership and Management

The programme can be used to gain the ILM Level 3 Award in Leadership and Management. This is a nationally recognised leadership qualification. It will require participants to carry out two assignments, which will be practically applicable within your practice. An additional cost is applicable for marking the project and registering with the ILM.

Duration: 5 days, 2 modules

Delegates:

Anyone with team management responsibilities

Course Dates: 2 modules

Tuesday 31st January -

Wednesday 1st February at Paragon Vets, Cumbria

Monday 20th -

Wednesday 22nd

February at Paragon Vets, Cumbria

Dates for Autumn 2023 coming soon

Included: Three nights accommodation, evening meals and lunch each day

Please note you can also gain an ILM level 3 qualification by attending this course and completing two assignments. Additional fee applicable

Trainer: The Brathay Trust

XLVets Members: £2,300

Independent Practice (non-member): £3,000

Ex VAT

For more information or to book, scan here.

“Find the leader you didn’t know you were” Helen Patterson on Learning to Lead

The Leadership Programme

Exclusively available to XLVets Members

7 days, 3 modules

A bespoke 7 day programme for developing business leadership skills. Delivering knowledge and skills to accomplish excellence in practice.

Programme Outline:

The team starts with you, and your Leadership style has a significant impact on business climate; a positive climate leads to greater employee engagement, if employees are engaged discretionary effort is increased which inturn leads to increased business performance and greater client satisfaction.

Develop your understanding of all facets of leadership within your practice. Provides a fantastic opportunity to share experiences that can be practically applied to your business, whilst establishing lasting relationships throughout XLVets. Challenge your way of thinking, enhance your skills and share best practice in the community.

Modules include:

• Leading people and building high performing teams

• Customer leadership, business process and human factors

• Financial leadership and business planning

The programme is interactive using experiential activities, group discussion and feedback. There will be an opportunity to share best practice and learn from other’s experiences, whilst providing a valuable opportunity to reflect and plan how delegates want to lead their practice into the future.

• Leadership styles & impact, engaging others and influencing behaviours,

• Leading in a customer-orientated business,

• Process leadership and change,

• Understanding strategic and financial planning.

What’s different about this course?

• Delegates shape the programme agenda, ensuring the learning is relevant.

• Opportunity to gather feedback on individual leadership style and provide a safe environment to practice newly learnt skills.

• Learning focuses on all elements of the balanced scorecard.

• The course is experiential, using hands on learning enabling more effective skills transfer.

Duration:

7 days, 3 modules

Delegates:

Practice owner, partner, director, key decision makers in the senior management team, or leaders aspiring to become part of the senior management team.

Course Dates:

2023, 3 modules

Monday 26th - Wednesday 28th

June at Brathay Trust, Ambleside

Tuesday 12th - Wednesday 13th

September in Birmingham

Tuesday 21st - Wednesday 22nd

November in Leeds

2024, 3 modules

Monday 24th - Wednesday

26th June 2024 at Brathay Trust, Ambleside

Tuesday 10th - Wednesday 11th

September 2024

Tuesday 19th - Wednesday 20th

November 2024

“Investing in time away from the business to give myself time and space to think and talk about leadership has been very valuable. I am certain this course will have a positive influence on my leadership skills and therefore my practice”

Adelle Isaacs on The Leadership Programme

Included: Four nights accommodation, evening meals and lunches.

Trainer: Experts from within the XLVets community and leading external speakers including The Brathay Trust.

XLVets Members: £3,450 Ex VAT

For more information or to book, scan here.

XLVets AGM 2022

Our selection of Train the Trainer courses have been run in collaboration with AtLast Training for the past 15 years. They are some of VetSkills most popular CPD events with well over 600 attendees.

Ideally suited for all members of the team that conduct training, teaching or coaching, including: FarmSkills and Farmer Training, Nurse Clinics and In-house Team Training.

We are running three courses to support members to run training internally and externally, these are:

Train the Trainer, 2 days

Advanced Train the Trainer, 2 days

Interested in becoming a Lantra Accredited Awards Instructor?

Further to attending Train the Trainer, join our Advanced train the trainer session. A must for anyone who wishes to be able to deliver Lantra Awards Courses or instruct courses which combine practical and classroom skills. Candidates will be assessed by observation only and need to achieve a pass standard to meet one of the requirements of becoming a Lantra Awards Instructor. Note: there is no written examination or assignments to complete.

Members who have attended these courses have found them to be hugely beneficial to their role, their practice and personally.

Train the Trainer:

‘Very good course, helpful and re-structured the way I approach training.’

Chris Watton, Farm Vet Solutions

‘The course was exceedingly well run and engaging.’

Emma Newton, Priory Vet Group

Advanced Train the Trainer:

‘An excellent course regardless of whether you have years of training experience or a complete novice’.

Zoe Stewart, DS McGregor and Partners

‘Outstanding. A practical and challenging 2 days full of learning that will be of use today, tomorrow and into the future.’

Ken Wilson, DS McGregor and Partners

Train the Trainer

2 days

For those who are new to presenting, uncomfortable about the prospect, or would like to refresh their skills. An opportunity to build confidence and develop your skills, providing participants with the chance to practice in a safe environment with positive feedback from their peers and the trainer.

Programme Outline:

Over 600 XLVets community members have attended the course since partnering with AtLast Training. Those who have attended the course testify that the people skills and indeed life skills learned have helped them communicate with the whole team back at the practice.

• Planning the content; writing training objectives, analysing skills and preparing instruction plans.

• Delivering training – preparation and practice leading to a more confident performance.

• Engagement; the use of questions to involve learners.

• Learning Styles; self evaluation, and appreciation of other styles.

• Creating and using visual aids for impact.

• Comparing results to objectives.

• Encouraging self – assessment.

Delegates: All team members in a position of training, teaching or coaching

Course Dates:

Tuesday 27thWednesday 28th June in Birmingham

Tuesday 26th -

Wednesday 27th

September in Bristol

Included: One night’s accommodation, breakfast, lunch on both days and evening meal.

Trainer:

Janis Threlkeld, AtLast Training

XLVets Members: £700

Independent Practice (non-member): £930 Ex VAT

For more information or to book, scan here.

Advanced Train the Trainer

with the opportunity to become a Lantra Awards Instructor.

2 days

Anyone who wishes to instruct courses, including those which combine practical and classroom skills, or be able to deliver Lantra Accredited Awards Courses. Learners must first have completed the Train the Trainer course.

Programme Outline:

This two-day workshop gives participants the opportunity to practice in a safe environment. Those who have attended the course testify that the people skills and indeed life skills learned have helped them communicate with the whole team back at the practice.

• Planning training content: Writing objectives, analysing skills and preparing instruction plans.

• Delivering training: Preparation and practice, that leads to a more confident performance.

• Managing learner time: How to organise and motivate learners to ensure they get the maximum benefit from the session.

• Engagement: The use of questions to involve learners.

• Error correction: Using learner’s errors to maximise the learning.

• Learning styles: Self-evaluation and appreciation of other styles.

• Creating and using visual aids for impact.

• Dealing with the difficult candidate.

• Facilitating in a classroom environment.

• Comparing results to objectives.

• Encouraging self-assessment.

Duration: 2 days

Delegates: All team members that have attended the Train the Trainer course

Course Dates: Thursday 29thFriday 30th June in Birmingham

Included: One night’s accommodation, breakfast, evening meal and lunch on both days

Trainer: Janis Threlkeld, AtLast Training

XLVets Members: £750

Independent Practice (non-member): £975

Ex VAT

For more information or to book, scan here.

7th cohort of The Leadership Programme

For more details visit page 26

Small Animal Clinical: Advanced TTA and Basic Cruciate

1 day

Develop your confidence in diagnosing cruciate disease and recommending the most appropriate treatment choice, as well as gain practical skills to perform cruciate surgery in practice.

Programme Outline:

Cruciate disease is the single most common source of hindlimb lameness in dogs. These cases can be managed well by competent clinicians in good first opinion practices and therefore represent a large income stream to be kept in-house.

• A review of cruciate disease and management.

• Clinical examination of the hindlimb.

• Diagnostic investigation and factors affecting cruciate disease.

• Discussion of treatment options including surgical and osteotomy.

• Post-operative care and long-term management.

Please Note: This is a wet lab course. You will be required to attend with the suitable resources to participate in the practical elements of this course, including a limb for dissection.

Delegates: Small animal vets

Course Dates: on request, call 01228 711 788

Included: Lunch Trainer: Tim Hutchinson BVSc

CertSAS MRCVS, Larkmead Veterinary Group

XLVet Members: £750

Independent Practice (non members): £975 Ex VAT

For more information or to express your interest, scan here.

Managing your Wellbeing

1 day

The workshop will support individuals to feel confident in understanding veterinary workplace wellbeing and what we can do to improve our wellbeing to help us thrive, not just survive, in our work environment.

Programme Outline: Throughout this session delegates will take a practical yet evidence-based approach, blending theory and best practice, along with techniques for maintaining and improving wellbeing. Individuals are encouraged to share their own experiences, as well as discuss current evidence and new techniques. What will delegates learn?

• Awareness: What is wellbeing, and why does it matter?

• Thriving in practice: The wellbeing flower and evidence-based ways to maintain and improve wellbeing and have considered practical steps to incorporating these into their working lives.

• Understanding obstacles: Considering and addressing issues that can make wellbeing seem elusive.

• Tools and techniques for individuals: What works for you.

• Practical case studies: A real world approach to wellbeing.

• Preventing problems: Understanding how wellbeing can be affected in a veterinary context and what we can do about these to help us to thrive again.

Delegates: All members of the practice team

Course Dates: on request, call 01228 711 788

Included:

Lunch

Trainer: Rosie Allister

XLVet Members: £325

Independent Practice (non members): £450

Ex VAT

For more information or to express an interest, scan here.

Successful Client Care in Practice

1 day

Using a combination of workshops, presentations and exercises, the day takes an in depth look at how to deliver client excellence at every touchpoint. Resulting in a more focused and confident team that pulls together in striving for the goal of customer excellence.

Programme Outline:

Ensuring the service is always consistent, encouraging client referrals, improving team morale, increasing client compliance and making life easier for both the practice and the team. Reviewing real life scenarios with interaction from delegates, the day is presented in a light hearted and memorable way, the content includes:

• Defining good customer service. What do clients need and how can the whole team achieve this? Working together to accomplish the best service possible.

• Back to Basics. The importance of communication and how small changes can make a big difference. Maximising the services that you already provide to add value.

• Various communication mediums. Excellent written communications, the importance of body language and verbal and non verbal communication, tailoring your approach to meet your clients needs.

• The impact of the telephone. The importance of first impressions, developing good questioning techniques to establish what your client wants and demonstrating value.

• Dealing with difficult clients and situations, including delicate conversations and bereaved clients. Adding value and presenting prices with confidence.

Delegates: All client facing team members

Course Dates: on request, call 01228 711 788

Included:

Lunch

Trainer: Bobbie Flight VN

XLVet Members: £325

Independent Practice (non members): £450

Ex VAT

For more information or to express an interest, scan here.

Insights Discovery Workshop

1 day

Based on four colours, Insights Discovery helps individuals and teams learn more about their preferred behaviours, the strengths they bring and the challenges they’re likely to face.

Programme Outline:

The success of any business is built on the performance of its people. Insights helps people to perform at their highest level by improving their understanding of themselves.

What is Insights Discovery? A simple and accessible four colour model that helps us to understand ourselves and others. Every person has all four colour energies within them; it is the combination of these energies which creates each unique personality. Our colour energies refer to a set of characteristics that tend to be our most preferred or our most natural way to be.

When an organisation helps its people reveal their individual combination of colour energies, they are better equipped to stay motivated and engaged whether working individually, in a team or as a leader.

Each person receives an Insights Discovery Personal Profile*. An extremely powerful tool, it can be used to resolve conflict, improve communication, and help teams see the value of each other’s contribution at work.

When you start your journey with Insights Discovery, you are investing in your people and giving them the tools to be able to work better together, forever.

*INSIGHTS Discovery profile is charged at £80 per profile.

Each team will receive a team wheel map, which will support the team to visualise and understand the spread of colour energies across the group.

This workshop can be completely bespoke to your practice needs:

• Never done Insights before? Start by understanding each individuals behaviour.

• Review how you can work best as a team.

• Explore specific areas, such as giving and receiving feedback effectively,

• Looking for a refresher? to review the teams profiles, or for other bespoke reasons!

Bryan is also happy to have one to one conversations with team members to explore their profiles in more detail as required.

Delegates:

The whole practice team

Course Dates:

A date suitable for your practice

Trainer: Bryan Hamilton

Practice Price £1,150, plus £80 per profile

Ex VAT

For more information or to book, scan here.

Scott Mitchell Veterinary Care Ltd, Insights Workshop 2022. >

“Understanding more about myself and also my colleagues and how to communicate with each individual”

Vicki Chomse on INSIGHTS Discovery Workshop

Run a course exclusively for your practice

VetSkills courses can be arranged to run in-house.

Do you have a new front of house team and would like to enhance everyone’s skills and knowledge - why not complete ‘Successful Client Care in Practice’ or ‘Difficult Conversations’ as a team.

Looking to run more FarmSkills courses in practice? Develop your training skills as a group and make sure your courses are delivered to the highest standards by completing ‘Train the Trainer’ together and ‘Advanced Train the Trainer’ to become a Lantra Accredited Awards Instructor.

Would you like to enhance the mentoring skills in practice? Gather as a team to build and embed a Mentoring culture by completing ‘Mentoring Matters’ as a group.

What are the benefits to running a CPD event in-house?

• Arrange at a time and date that suits you and your practice

• Training together as a team

• Reduced cost

• Focus the training on key learning areas relevant to your team

“We can train several people at the same time on a date that suits us and it’s cost effective”

Fiona Tyson, Torch Equine and Farm Vets.

If you would like to receive more information about how you can run a course at your practice, please contact us on 01228 711 788 or email training@xlvets.co.uk.

Regional List of VetSkills CPD 2023

All prices are shown exclusive of VAT.

*Course includes the nights accommodation required for the programme. We can help to arrange accommodation the night before any of our courses, which will be chargeable.

If you would like to enrol, or to find out more about VetSkills CPD please contact training@xlvets.co.uk or 01228 711788 or visit vetskills.co.uk.