disadvantages of each option. Recall what the sailors had to do in order to avoid dangers of meeting an iceberg, and suggest steps required to exit the conflict. 3. Well, what would you do if you still got a conflict at hand? How to achieve a positive outcome at the same time keep your mental health? Psychologists offer 10 useful tips that can be applied in any case, from family quarrels or neighbor party to an international conflict. Read and discuss each of the recommendations: how you keep them in your life and to what results it leads? 10 Tips: How to behave in a conflict situation 1. Separate the problem from the person. Nevertheless to interact directly with the person -‐ to look into the eyes of the person you are having a disagreement with is more effective than sending a note or make a phone call. 2. Plan the time and place of your meeting. An inconvenient time and place to discuss problems may only strengthen the issue. 3. Think in advance about your arguments, but carefully make notes of evidence strengthening the opposite side. 4. Use as the criterion of truth conventional standards, not subjective. 5. Do not rush to blame -‐ the negative emotions only complicate the search for the optimal solution. Anger -‐ a bad assistant in a dispute. 6. Avoid expressing condemnation. Remember: "Do not judge -‐ and be not judged." 7. Let your counterpart understand that his/her point of view is heard and understood. This does not necessarily mean that you share it. 8. Be open -‐ discuss all issues, without leaving "a stone in his bosom." 9. Start by resolving the “easiest” problem. The mutual settlement will create an atmosphere of trust and give confidence that complex problems can also be resolved. 10. Together look for and find positive, win-‐win solutions and evaluate the execution together 4. Read the text "Lessons from the geese", opening by one column "Facts" and "Lessons".
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