Butler and Club Level preferences
Honeymoon and anniversary packages
Billing and payment inquiries
Group or wedding bookings
Calling this number provides direct access to a live agent, avoiding automated menus.
B. Use Sandals Live Chat
Sandals provides a Live Chat feature on their official website. Initially, chat is automated, but you can request a transfer to a live agent for personalized support. Live Chat is perfect for:
Checking room availability
Confirming package inclusions
Asking about promotions or seasonal offers
Coordinating arrival and special requests
Live Chat is typically available daily and offers fast responses for non-urgent questions.
C. Email Support
For non-urgent inquiries, email Sandals via the official contact form. Email support is suitable for:
Written confirmations
Special requests such as dietary preferences or romantic setups
Group or corporate inquiries
Travel documentation
Response time is typically 24–48 hours, and you can request a callback from a live agent for quicker assistance.
D. Social Media Messaging
Sandals maintains active social media accounts on Facebook, Instagram, and Twitter (X). Messaging these channels can connect you with a representative who can escalate your request to a live agent if needed.