Prestashop Helpdesk Module by Knowband Having a help desk system on any e-commerce website ensures the customers that the store doesn't take their customers for granted. Helpdesk module is one of the must-have modules for every e-commerce website. The Prestashop helpdesk module by Knowband integrates a helpdesk ticket management system on the Prestashop website, with the help of which, the customers can interact with the support team without any problem. Functionalities of the Prestashop desktop helpdesk: The respective Prestashop plugin offers following options to the admin: 1. 2. 3. 4.
Tickets Customers Ticket Topics Configuration
1. Tickets: This functionality of Prestashop customer helpdesk module offers the admin to View the ticket number, topics under which the issue has been raised, summary of the ticket, last message date, status of the ticket and ticket priority.
The admin can view the ticket and send the replies to the respective customer from here. He can view the all the information related to the ticket here. Like ticket information, issue information etc.