Magento Helpdesk Extension

Magento Helpdesk Extension by Knowband Helpdesk offers the online customer service in order to improve the customer’s satisfaction. With the help of powerful ticket management system, the store owner can interact with the customer’s concern/queries in order to solve them and gives them the best possible solution.

The Magento Helpdesk Extension by Knowband adds a helpdesk ticket system on your Magento store. With the help of this Magento extension, the customer will be able to communicate the support team for any issue or concern.

Functionalities of the Magento desktop helpdesk:

1. Enable/Disable: The admin can enable/disable the Magento customer helpdesk module whenever needed.

2. Position of the Helpdesk: The Magento contact us extension offers the admin to change the position of the support link. He can place the Get Support option whether on the Left of the Website or Right of the Website.

3. Ticket Topics: The admin can create the as many topics for the the under the support query.

4. Support Email: This field of the deskoid helpdesk extension allows the admin to enter the email id on which the requested queries will be sent to the customers.

5. Ticket Topic Modification: The helpdesk extension allows the admin to edit/delete the topics of the ticket. He can make the changes whenever needed.

6. View Conversation: The Magento extension offers the admin to view the whole conversation from the back end.

7. Compatibility: The respective Magento extension by Knowband is compatible with multi-store and SSL compatible as well.

8. Language: The Magento desktop helpdesk supports multi-language.

Benefits of the Magento customer contact to the Customers: 1. The customers will be able to contact to the support team easily with the help of this Magento customer helpdesk.

2. With the help of this helpdesk extension, the directly send the messages to the support team.

3. The customers can reply to threads just from their email system. They don’t

need to login to the website to do the same.

4. The Magento customer contact offers the customers to view their old tickets.

5. The customers can easily check the status of their tickets that they has created.

Benefits of the Magento ticket system to the Admin: 1. The admin will now have the option to communicate with the customers.

2. This will also helps the admin to improve the user’s website experience.

3. The Magento ticket system provides feature-rich admin panel.

4. The Magento contact us extension helps in increasing the trust factor of your customers.

5. The admin can change the ticket status and priority of tickets.

6. The admin can manage the tickets from the back end very easily.

Find more details about this Magento Extension by Knowband below:

Module Link: https://www.knowband.com/magento-deskoid-helpdesk User Manual: https://www.knowband.com/blog/user-manual/magento-deskoid-exte nsion/ Feel free to contact us at support@knowband.com for any query or custom change request as per your business requirement.