Page 1

FALL 2018 /WINTER 2019

Virginia Glass

Faith, Community and Leadership Business and Professional Women Highlights

Authentic Leadership

Stay Competitive With Professional Certifications

TWM • Women Who Mean Business | Special Section 1 

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2  tallahassee woman • october / november 2018

tallahassee woman • october / november 2018 3 

Fall 2018/ Winter 2019


10. Trends Business and Entrepreneurism: Fighting Irrelevance: Professional Certifications 12. In the Know Business and Entrepreneurism: Authentic Leadership: Finding True North | Five Tips for Trainers

14 22

20. Working Women to Watch Highlights of Tallahassee’s Business and Professional Women 22. Biz Scene Women Who Mean Business Networking Event On the cover: 16. Feature Virginia Glass: Faith, Community and Leadership Written by Annette Hannon Lee. Photography by ElleBelle Photography


4 Women Who Mean Business Journal • Fall 2018 / Winter 2019


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contributors OUR

Fall 2018/Winter 2019

PUBLISHER Dr. Michelle Mitcham


CREATIVE DIRECTOR Christy Jennings Ploch CREATIVE CONSULTANT Briana Smith PUBLISHING CONSULTANT Kim Rosier INTERNS Stephanie Jimenez Emily Monnier Jennifer Santana

WOMEN WHO MEAN BUSINESS JOURNAL is a sister publication of Tallahassee Woman Magazine and is published as a digital magazine by Mitcham Media Group LLC Post Office Box 16616 Tallahassee, FL 32317-3401 Phone (850) 893-9624 Fax (850) 254­-7038

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Copyright © 2018 Mitcham Media Group LLC. All rights reserved. Reproduction, in part or in whole, without expressed written consent of the Publisher is prohibited.

6 Women Who Mean Business Journal • Fall 2018 / Winter 2019

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business and entepreneurism

FIGHTING IRRELEVANCE Professional Certifications By Jennifer Santana


ith new and innovative technologies emerging every day and being integrated into the workplace, it has become more of an emerging trend for adults to seek out professional certification programs in order to keep up with their evolving industries. Ensuring that they stay competitive and in the know about the latest technologies, it is not uncommon for adults to continue to seek education in their field—even long after they have completed their college degrees. Although professional certifications are a more recent trend in the modern workplace—emerging to fill new positions and necessities that have developed as little as five years ago—it has become increasingly crucial to employers that their employees keep up with the changes in their industries in order to fill more specific positions. Whether it is classes in programming, coding or even just managerial and leadership courses, completing professional certifications has become an invaluable asset in the modern workplace. Even professionals that aren’t directly working in techrelated industries have to at least have a

fundamental knowledge of the language and intricacies of these new technologies, as it is not uncommon for employers to start incorporating new technology into the workplace. To keep up with this recent trend, universities and colleges around the country have started offering professional certification programs to working adults in a wide range of areas, providing them with the resources necessary to stay relevant and competitive as their industries continue to evolve and grow. Varying in pace and flexibility, these programs have been designed specifically with the schedules of working professional in mind, and can be completed as quickly or as slowly as individuals choose to pace themselves. Locally, Florida State University offers several different graduate certificate programs that are open to degree-seeking and non-degree-seeking students alike and cover a wide range of concentrations— from Event Management to SAS Programming and Data Analysis. Tallahassee Community College (TCC) also offers a wide range of certifications,

10 Women Who Mean Business Journal • Fall 2018 / Winter 2019

with dozens of these programs centered on vital technological and programming skills. TCC also offers several vocational certification programs that can be applied to professional fields, from courses in air conditioning, refrigeration, and heating technologies to certifications in help desk/ technical support. No matter the industry, it has become commonplace over the last five years to see working professionals return to school to complete additional certifications in an attempt to fight irrelevancy and keep up with new emerging techniques and technologies. In a competitive and ever-evolving workplace, employers have started to value individuals with these additional certifications under their belt as an asset to their companies. Professionals that complete certifications are even eligible to have higher earning potential than those without certifications. Even years after graduation, it might be worth the additional investment for adult students to head back to college for a few classes, giving them an edge over their competition and opening the door to additional career opportunities.




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business lifestyle

Authentic Leadership

Finding True North By Jennifer Elmore


rovocative studies are emerging on the topic of Authentic Leadership, which has gained much recent interest. It’s not difficult to understand why Authentic Leadership, as a concept, would evoke the attention of researchers, leaders or anyone for that matter. The world is rapidly changing. Division, negativity and

uncertainty seem to multiply around us. In the current (global, corporate, political, economic, insert your situation here) climate, many Americans are searching for trustworthy and transparent leaders who exhibit more than just influence and charisma. There’s a longing for genuine leaders who exemplify moral character,

12 Women Who Mean Business Journal • Fall 2018 / Winter 2019

admirable values and ethical means— leaders who are authentic.

Academically Authentic

As a theory of leadership, Authentic Leadership is still in the formative stages of research. It is based on positive perspectives in social sciences, including positive

psychology and psychological theories of self-regulation. Attempts to build evidence-based models or isolate a single definition of Authentic Leadership have proven difficult. More research is needed to explain specific organizational outcomes, and new information will likely cause the academic characteristics of Authentic Leadership Theory to evolve. That said, scholars have been able to empirically identify certain aspects of Authentic Leadership. These aspects provide leaders with opportunities for application.

Practically Authentic

A person is not born with some sort of “secret sauce” that predisposes him or her to becoming an authentic leader. Practical steps have been suggested for developing, over time, an authentic leadership style. Here’s how to get started. Reflect on internal beliefs, goals, preferences, emotions, abilities and weaknesses. To be authentic, a person must have self-awareness and be accepting of themselves as an individual. It is important to think about past experiences and assign meaning, steeped in optimism and resilience, to each of the experiences. Originality and personal history form the basis for authenticity. Habitually demonstrate purpose, passion, self-discipline, connectedness and compassion. Authentic leaders align their behavior with bold vision and positive moral standards. Their actions are guided by an internal compass and are not influenced by negative external pressures or expectations. Authentic leaders are clear, strong, reliable and consistent. Exhibit relational transparency, preferring honest and open communication and accountability. It’s not enough to transcend selfawareness, determine an end-game and then dogmatically trample anyone who gets in the way. Authentic leaders are open to reality checks from their team. They process decisions in a balanced and objective manner, analyzing all options and seeking wisdom from multiple viewpoints.

Positive Progress

Effective authentic leadership has been shown to have encouraging effects on team members, groups and even the leaders themselves! Authentic leaders may experience more positive emotions and improved well-being. Workers are more apt to thrive as staff creativity, attitudes, performance, job satisfaction and organizational commitment may increase. As leaders foster a workplace culture that is stable, unbiased and affirmative, it is generally believed that organizational learning, engagement and communication will flourish. Even if the theory of Authentic Leadership is still relatively untested, the rewards may warrant a leap of faith. It’s easy to fret or complain about the present state of affairs. It’s easy to look at many of the leaders around us and, perhaps even rightfully, question their motives. Running parallel to perceived or real strife, there may also be an individual in our lives who appears to operate a little differently: someone people gravitate towards because of the light and energy they seem to exude; someone who inspires others to work hard, try again and never give up; someone who admits they are not perfect. Someone who is real— someone authentic. It is with these role models in mind that I am encouraged (and I hope to encourage others) to commit to honoring authenticity. Let’s approach life from a perspective of abundance, with anticipation and hope for a good future. Let’s resourcefully adjust to setbacks. Let’s facilitate fair conflict resolution. Let’s credibly oppose unethical practices. If more research is needed on Authentic Leadership Theory, let’s be part of an expanding study base. Together, we can provide a wealth of data that will allow our academic friends to put forth a definition of Authentic Leadership and publish key theoretical findings. Hopefully, we’ll be able to relate personally to their newly discovered knowledge, because our purpose will already be defined and our True North will already be found.


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5 Simple Tips for Trainers By Dana Crosby


erhaps as a subject-matter expert you’ve been asked to give a class, facilitate a training or present information to your organization. Here are some simple do’s and don’ts to make it a great day for your adult learners.

Don’t go over time.

If you announce that your class will end at 4 p.m. or that your training will take about two hours, then your class should end at 4 p.m. and your training should be wrapped up within two hours. Adults

have busy schedules and typically have other obligations. Remember, their time is valuable! If you can’t present your content in the time publicized, either streamline the content or change the time allotted that you advertise. Since each class and audience is a bit different, I always pad the time. If it is an all-day class, don’t forget sufficient periods for lunch and breaks. Padding the time allotted is a win-win. If you get done early, the class is thrilled; if you get done on time, you have delivered as advertised.

14 Women Who Mean Business Journal • Fall 2018 / Winter 2019

Do give breaks.

I recently attended a class that went for three hours without a break. That is just cruel. While the instructor invited us to use the restroom as needed, many adults feel it is rude to get up and leave the room while someone is speaking. If the class is for certification purposes, provides critical information or involves a test, many attendees don’t want to miss anything. In addition to the call of nature, folks need a break to stretch and refocus.

Don’t think it’s all about you.

Have you ever been in a class where the instructor seems determined to share his life story, try to impress the participants or, worse, share his non-course-related views and opinions?

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Now, getting a bit personal can be a good way to connect with your audience and establish a relationship. I remember hearing a speaker discuss safety, and in the presentation, he showed a picture of his (adorable) baby to drive home how personal and critical safety is. This immediately put the speaker in a positive light and perked up everyone’s attentiveness. Stories can be quite useful to a presenter. Besides establishing authenticity, studies have shown that telling stories related to the content is a great instructional tool. They can encourage interest, evoke emotions and help folks connect to and retain the material. Just be sure that personal stories are content-significant, and don’t go overboard. Also, be sure to keep your personal bio brief and pertinent to the training or skill sets being learned that are intended to give validity to the instructor and class/course.

Don’t forget participant introductions.

It’s all about your audience. If the class size allows for individual introductions, start the day off right and let the participants introduce themselves. This should be first, before you introduce yourself. Try to remember their names— everyone likes to be addressed by name. Name cards are helpful to this end. Ideally, try to also greet participants individually as they enter class.

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Take a moment to remember why you are in front of a group to train or give a class. Focusing on your audience and their needs is the first step in being an effective trainer or instructor.


16 Women Who Mean Business Journal • Fall 2018 / Winter 2019

VIRGINIA GLASS Faith, Community and Leadership By Annette Hannon Lee | elleBelle Photography


uided by faith, Realtor Virginia Glass has lived her life, raised her children, succeeded in her career and

served the Tallahassee community in unparalleled ways. After accumulating multiple recognitions, awards and other accolades for numerous achievements, Virginia credits God’s guidance for her direction, decisions and successes, culminating in a legacy of professional leadership and community stewardship. One of six children raised on a farm in Mayo, Florida, Virginia grew up handling her fair share of chores, always involved with her church and assuming she would become a wife and mother and live happily ever after in a Christian household. And that was the way her young married life began in Tallahassee. But after 17 years of struggling in a union that appeared destined to never improve, she boldly initiated divorce proceedings after a brief relocation to South Florida. In 1978, she moved herself and her two daughters back to Tallahassee, where she had more family support.



“When our challenges are bigger than we are,

God will take us through

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When speaking to groups, particularly single adults, Virginia frequently cites her favorite quotation by author and educator Patrick Overton: “When you walk to the edge of all the light you have and take that first step into the darkness of the unknown, you must believe that one of two things will happen: There will be something solid for you to stand upon, or you will be taught how to fly.” Selling real estate had never been her career goal. Supporting her family, she worked as a receptionist, administrative assistant, bookkeeper and then office manager for a large realty firm and, over 13 years, learned to take charge of closing sales, as well as all other aspects of real estate. As a single parent, Virginia appreciated the security of working

behind a desk with a steady paycheck. Realtor-broker Jack Buford challenged her to go into sales, a job, he declared, “she was cut out for,” and she proved him right as she succeeded in home, land and commercial sales, as well as all aspects of real estate transactions. By 1981, she was running her own realty company. Ten years later, because her young grandson was fighting a battle with leukemia, she went back into sales with another company headed by a friend from church, Millard Noblin, in order to assist her daughter and son-in-law with the challenges they faced with their son’s health crisis. Today, her grandson, Caleb Young, is a healthy grown man whom Virginia is especially proud of, and her faith remains unwavering. “When our

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18 Women Who Mean Business Journal • Fall 2018 / Winter 2019

challenges are bigger than we are,” she says, “God will take us through whatever fires we encounter.” Virginia is now a great-grandmother. Her daughter Dina Glass Moriarty and husband Shaughn live in Niceville, Florida. Their two sons are parents of five children. Daughter Michelle Glass Young and husband Duffy live in Tallahassee and have two sons, a daughter and two grandchildren. Church committee work and additional volunteer service with several community organizations occupy much of her time and passion. Four decades ago, she took on a leadership role with the single adults ministry, Single Focus, at First Baptist Church, where she remains active as director. Virginia served as president of the Tallahassee Board of Realtors in 1994, was the Top Producing Agent for that citywide organization in 2003 and was named Realtor of the Year twice. In 2007, Virginia was in the first group of the Tallahassee Democrat’s “25 Women

You Need to Know.” For 15 years, she was the TOP Producer for Coldwell Banker Hartung and Noblin.

raising almost $40,000 for Second Harvest, making possible 160,000 meals for those less fortunate.

As a director of the board of the United Way of Big Bend, she currently chairs the Income Council, seeking ways to improve the lives of the less fortunate in a sevencounty region. She served as campaign chair in 2014, carrying out her leadership duties in a wheelchair, after breaking a femur and undergoing surgery. Her faith, as always, guided her through the challenge. “When we keep God in our lives, He is faithful,” she explains.

With more than 50 years of professional experience in real estate, Virginia has served 25 years on the Chamber of Commerce’s board of directors. The Chamber recently presented her with its Lifetime Leadership Award, an honor she especially cherishes at this time of her life, as she attempts to wind down some of her community involvement, as well as her work hours. Nobody who knows her, however, sees her really slowing down in any of her endeavors. She doesn’t mention “retirement,” but no matter the direction of her life, Virginia will continue to step out in faith, never doubting that there will be something solid to stand on, she firmly believes—or else she will be taught how to fly.

Since 1989, she has been an active member of the Tallahassee Memorial HealthCare Foundation board, having served as chair in 2005, and general chair of the TMH Gala for two years. For the past three years, Virginia has sponsored a fundraising seafood luncheon at the Woman’s Club, packing the large room with friends and business colleagues,


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WORKING WOMEN TO WATCH N E W S | A W A R D S | M I L E S T O N E S Carol Campbell Edwards has been elected as the President of the National Association of Social Workers-Florida Chapter. Carol is a licensed clinical social worker and Assistant Teaching Professor in the Florida State University (FSU) College of Social Work. At FSU, she serves as the faculty advisor for Power of We and chairs the College of Social Work Faculty Diversity Committee. Carol was selected as a Professor of the Year in 2017. She recently published a film review of Resilience, in the Child and Adolescent Social Work Journal. In the Tallahassee community, she devoted over 25 years to child welfare practice and leadership. Kelly Overstreet Johnson of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC, was the recipient of the 2018 Martha Barnett Women Lawyers of Achievement Award. The award has been established to recognize and celebrate the accomplishments of women lawyers from Florida’s Second Judicial Circuit. Each year, this award honors an outstanding woman lawyer who has achieved professional excellence and who has been an advocate or mentor for the advancement of other women lawyers. Anna-Kay Hutchison recently transitioned to a new position with Children’s Home Society of Florida as the Community Partnership School Director at Sabal Palm Elementary, a Community Partnership School. In this new role, Anna-Kay will lead efforts to bring support and services to children and families at Sabal Palm Elementary and the surrounding community. Community Partnership Schools address students’ holistic needs, recognizing their unique challenges —and opportunities. Anna-Kay has more than 17 years of experience in the human services field.

Alberta Foerst recently opened a new business, Reflections Hair Studio and Spa, offering salon and spa services for both men and women. Located in the Capital Regional Medical Center area, services offered include haircuts and blow-dry, everyday and special-occasion styling, highlight and hair color, keratin treatments, perms, skincare, waxing and more. Openings are available for room rental for professional hairstylists, barbers, estheticians and massage therapists who desire setting their own schedule, being their own boss and keeping 100 percent of earnings. Madison Setliff, owner of boutique Sparkle by Madison, recently received the Young Entrepreneur award presented by Governor Rick Scott. The award recognizes young adults who have illustrated a strong work ethic and determination to have a successful future. Madison’s inspiration for her business began with a high school graphic art project, when she designed a store logo for Sparkle by Madison. She then started selling items to her friends on Facebook and later launched home shopping. At just 16 years old, Madison opened her first storefront in Midtown. Over the past seven years, as the boutique grew, Madison relocated her store twice, yet still remains in the heart of Midtown Tallahassee. Lisa Mergel has been named the 2018 America’s Retail Champion of the Year by the National Retail Federation. Lisa is the owner of Kanvas Beauty, a day spa and boutique that was opened in 2007 and is located in Midtown Tallahassee. When she’s not running her business, Lisa is volunteering at local civic organizations and mentoring students from Florida State University who are interested in the retail merchandising field.

Women to Watch includes announcements of promotions, awards, business openings and milestones of business and professional women in the Tallahassee community. Submit your announcements for Women to Watch to 20 Women Who Mean Business Journal • Fall 2018 / Winter 2019

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The WWMB “Women on Fire!” Networking Luncheon


The Women Who Mean Business (WWMB) Community gathered for another great luncheon as part of the “Women on Fire!” series to ignite “the flame” of business inspiration for the professional women in our community. The August 29th luncheon featured Michelle Ubben, President of Sachs Media Group, who shared tips to avoid the pitfalls of communication and provided strategies on using our voices more effectively. The event was sponsored by Royster’s Storage Trailers. (Photography provided by Alicia Haskew)










1. Michelle Ubben, Barbara Carter 2. Lisa Garcia, Ron Sachs, Gay Webster-Sachs, Michelle Ubben, Matt Ubben 3. Nicole Lott, Monica Collins, Tammy Barnett 4. Karen Crawford, Liz Foreman 5. Brittany Beihl, Lesa Edwards, Liz Thiele 6. Valerie Gardner, Karen Cyphers, Jenna Sarkissian 7. Helen Lenaerts, Cathi Harris, Verlonda Johnson

8. Katheryne Veldhouse, Kristin Reshard 9. Nicole Lott, Donna Tornillo, Monica Collins, Tammy Barnett, Liz Thiele, Kay Meyer 10. Syanthiyana Sadagopal, Michelle Wilson, Velva Knapp 11. Laura Hancock, Miranda Innes, Jena Grignon, Joanne Adams

Join us at the next “Women on Fire!” WWMB Networking Luncheon on October 31, 2018. For tickets and sponsorship information, visit online at 22 Women Who Mean Business Journal • Fall 2018 / Winter 2019


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Women Who Mean Business Networking Luncheon Wednesday, October 31, 2018

Four Points by Sheraton Downtown | 316 West Tennessee Street, Tallahassee With Special Guest Speaker

Dr. Michelle Mitcham Courageous Conversations LLC TOPIC: 7 Success Strategies for Dealing with Difficult People at Work

Conflict resolution is a skill that we all must practice in the workplace. Difficult people seem to be in almost every place of employment and there’s no getting away. So, what needs to be in your toolbox for success when encountering challenging coworkers or team members? Empower yourself with 7 strategies to successfully find your voice, defuse conflict and gain win-win outcomes.

Networking: 11:00 a.m.-11:45 a.m. Lunch and speaker: 11:45 a.m.-1:00 p.m. Seating is limited.



Sponsorship opportunities available. Call (850) 893-9624 or e-mail for information. To purchase tickets and to learn more about becoming a member visit or e-mail for information. tallahassee woman • october / november 2018 25 

26  tallahassee woman • october / november 2018

Profile for WWMB Women Who Mean Business Community

Women Who Mean Business Journal Fall 2018/Winter 2019  

The Fall18/Winter19 edition of the Women Who Mean Business Journal features Virginia Glass on the cover and her remarkable story.

Women Who Mean Business Journal Fall 2018/Winter 2019  

The Fall18/Winter19 edition of the Women Who Mean Business Journal features Virginia Glass on the cover and her remarkable story.

Profile for wwmb