Fix my home Performance
7930 Repairs we’ve completed this quarter
Satisfaction
9.2 out of 10
is the score residents gave us for the repair service they received
% 70%
days 7.4
Repairs fully complete on our first visit
What residents like Easy to report a repair | Polite and friendly operative | The repair was completed quickly What residents want to see improved Appointments being kept | Repairs completed in one visit | Repairs completed faster
What we found is the key to this is having one team always available for you to speak to, agreeing a good time for you and having the conversation so we can ensure we solve the right problem for you.
6-10 days 11-15 days 16+ days
The average number of days we took to complete a repair
Feedback from residents
You told us previously you wanted us to focus on doing the work at a convenient time, doing it in one visit so it isn’t inconvenient to you and doing it properly so it stays fixed.
0-5 days
Complaints
6
complaints out of
7930 repairs completed
Which is about one complaint for every 1322 repairs completed
We then have another team who know the operatives, their skills and the local area to ensure we get through as much work as we can. So we may ask more questions at the front end of the job to make sure we know exactly what you need solving, but don’t worry, this is only so the right person comes.
Quarter 4 (October -December 2016)