Fix my home Performance
7399 Repairs we’ve completed this quarter
Satisfaction
% 66%
What residents want to see improved Repairs completed faster | More appointments kept | More attention to detail in some repairs
undertaken faster and that you wanted more attention to detail in some repairs. This is what we have been focusing on solving in recent months, by looking at how we organise the workload and also how we make sure, where possible, that the same operative keeps hold of the job, seeing it through to completion.
11-15 days
The average days we took to complete a repair
What residents like The quality of work | Polite and friendly operative | That repairs stay fixed
You told us that you wanted repairs to be
6-10 days 16+ days
Feedback from residents
out of 10
is the score residents gave us for the repair service they received
days
Repairs fully complete on our first visit
9.4
0-5 days
Complaints
7
complaints out of
7399 repairs completed
Which is about one complaint for every 1060 repairs completed
During the spring months we have made considerable improvements in these areas and this work has continued into the summer. The flexibility in the scheduling of the operative’s work and making sure we get the right information from you when you report your repair have really helped us complete work sooner and with little disruption.
At the same time we wanted to make sure that we didn’t lose the improvements we had made in other areas such as making it easier to report repairs and keeping appointments.
Quarter 2 (April - June 2016)