Operations | Restroom Awards
Restroom Sanitation Rises in Significance CStore Decisions is recognizing High’s of Baltimore and Wally’s for their dedication to restroom maintenance and cleanliness. Emily Boes • Associate Editor
WINNER: High’s of Baltimore
High’s continues to upgrade its restroom features and value the importance of sanitation as an influence on in-store sales.
Although restroom cleanliness has always been a well-regarded aspect of convenience store operations, its importance has never been quite so touted as it was during the COVID-19 pandemic. Now, post-pandemic and with foodservice implementations expanding rapidly throughout the industry, restroom sanitation remains vital for c-store success. CStore Decisions recognizes High’s of Baltimore for its priority in keeping employees and customers safe in terms of hygiene. High’s, which has 59 locations in Maryland, Pennsylvania and Delaware, offers restroom availability to customers in over 90% of its locations. The c-store chain has both unisex restrooms and gender-specific restrooms. “Our legacy locations have single-use bathrooms, most with two that are gender specific. In our new builds and remodels, we offer multi-use restrooms with two or more stalls,” said Michele Truelove, vice president of operations at High’s. 122
CSTORE DECISIONS •
November 2022
NEW BUILD AND REMODEL UPGRADES
Many of High’s restrooms boast converted or added touch-free sink and soap options, along with air hand dryers in all restrooms. The remodeled stores have undergone wall tile upgrades, floor upgrades and new fixture and dispenser installations. New restroom builds also include high-efficiency water-flow toilets. Remodels offer baby changing stations in both men’s and women’s restrooms and hooks on the doors for personal belongings. Air fresheners and toilet bowl clips to provide a pleasant smell are equipped in all restrooms. UNDERSTANDING SANITATION STANDARDS
“Restrooms are checked hourly to ensure they meet our restroom standards. Every four hours the restroom is cleaned ceiling to floor (including) all fixtures. This is supported with a cleaning checklist
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