READ AND RESPOND | MAY/JUNE 2021
T
he WSIADA Read and Respond quiz allows the reader to earn 1 hour of continuing education credit toward the dealership’s required annual renewal. Payment options are available for non-members of the association for notification to the Washington State Department of Licensing. A passing grade will be granted for scores of 80% or greater. If a passing grade is not granted, the reader may retake the quiz.
Dealership Name ___________________________________________ Check:
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I have read and understand the disclaimer above.
Quiz Taker’s Name _________________________________________ Signature _________________________________________
Circle the correct answer. 1: Used-car prices are up compared to the spring of 2020 at an average of?
a. b. c. d.
10 percent 14 percent 27 percent 42 percent
2: The round canister connecting two pieces of piping in the exhaust is called?
a. Drivetrain b. Muffler c. Flux Capacitor d. Catalytic Converter
3: Brian Dansel joined the WSIADA in May 2021 in which position?
a. b. c. d.
Send your completed quiz to WSIADA. MAIL: 707 Auburn Way South; Auburn, WA 98002 FAX: 253-804-0844 EMAIL: education@wsiada.com
Dealer# ___________________________________________
Board President Chairman of the Board Executive Director Chapter President
Position _________________________________________
Date ____________________
Business Phone _______________________________
4: Platinum and Rhodium are byproducts of Palladium a. TRUE b. FALSE 5: In which state was a bill introduced making it illegal for recyclers to purchase catalytic converters?
a. b. c. d.
South Dakota North Dakota New Jersey Washington State
6: Buy Here/Pay Here dealerships utilize text messages for payment reminders and collection notices? a. TRUE b. FALSE 7: The best protection for your lot to prevent loss or damaged inventory is?
a. b. c. d. e.
Email _________________________________________ Fax _______________________________
8: One of the most important training areas due to frequent regulations and laws changes is?
a. Negotiations b. Closing a deal c. Compliance d. Overcoming Objections
9: Sharing video testimonials on a dealership website can create a more personalized customer experience? a. TRUE b. FALSE 10: Nearly 42 percent of dealer’s used inventory comes from what source?
a. Trade-ins from a new vehicle b. Wholesale transactions c. Repossessions d. Auctions
Well lit parking lot Monitored Security System Inspect your inventory daily Park inside, if possible All of the Above
Please be advised that the information contained in WSIADA’s the Front Row is, to the best of our knowledge, current and correct. However, we caution readers not to use the information provided to them as final authority. Its purpose is to be a guide. Any legal advice should be regarded as general information. It is strongly recommended that one contact an attorney for counsel regarding specific circumstances. Some articles may express opinions and/or suggestions for best practices. Likewise, the appearance of advertisers or their identification as members of WSIADA, does not constitute an endorsement of the products or services featured.
20 | the Front Row | wsiada.com | May/June 2021
