THE FRONT ROW N O V E M B E R 2 0 2 3 • W S I A D A . CO M
T H E M AG A Z I N E F O R WA S H I N G T O N I N D E P E N D E N T AU T O D E A L E R S S I N C E 1988
TOP HIGHLIGHT
Annual Education Fairs
are Resounding Success Car Dealers are Told: “Be Afraid, Very Afraid.” Attorney General Sues Used Car Dealer Online Image Analysis and Used-Car Transparency SPECIAL FEATURE
WSIADA Meets New Department of Licensing Director PLUS 4 Things Used Car Shoppers REALLY Want from a Salesperson
CHECK OU
T
Fall Chap THE ter Meeting Calendar
Now available in the Manheim Seattle Market!
Manheim Marketplace Policies apply.
THE FRONT ROW The official magazine of the WASHINGTON STATE Independent Auto Dealers Association WSIADA.com 707 Auburn Way South | Auburn, WA 98002 T: 253-735-0267 | F: 253-804-0844 staff@wsiada.com | WSIADA.COM
CONTENTS NOVEMBER 2023 15 AUCTION LISTING | 14 SERVICE PROVIDER DIRECTORY
NOTICE:
Beginning January 1, 2024, the WSIADA will be removing the fax as an option.
EXECUTIVE BOARD Wasim Azzam, Board President All Right Auto Sales | President@wsiada.com Badie Darwazeh, Board Vice-President Seattle Auto Haus | VPresident@wsiada.com J.T. Curry, Board Secretary Motors Northwest | Secretary@wsiada.com Emil Scarsella, Board Treasurer Town & Country Auto Sales | Treasurer@ wsiada.com CHAPTER PRESIDENTS Tony Bonnallie – North Cascade Mission Motors | NoCascade@wsiada.com Vacant – North Sound NoSound@wsiada.com Victor Perez – South Sound Route527 Motorsports | SoSound@wsiada.com Rachel Frankel - Vancouver Top Auto Brokers | Vancouver@wsiada.com Vacant Position – Yakima Yakima@wsiada.com Vacant Position – Tri-Cities Tri-Cities@wsiada.com Vacant Position – Spokane Spokane@wsiada.com AT-LARGE BOARD Randy Fletcher, Board President (Emeritus) In-N-Out Auto Sales Ken Williamson, Board President (Emeritus) John’s Auto Mart, LLC WSIADA STAFF Rick Olson, Director of Operations Mila Froman, Membership Manager Mary Walton, Accountant Lane Schulz, Retail Associate Production Editor Professional Mojo
2
4 8
10
WSIADA MEETS NEW DEPARTMENT OF LICENSING DIRECTOR Earlier this year the Governor of Washington named new administration level personnel for several state agencies including the Department of Licensing. WSIADA’S ANNUAL EDUCATION FAIRS Between 150 and 175 register and attend this event each year. Check out the highlights! “BE AFRAID, VERY AFRAID,” CAR DEALERS TOLD REGULATORS ZERO IN ON ABUSIVE AUTO LENDING PRACTICES. The Federal Consumer Financial Protection Bureau is stepping up working with other regulators, such as the FTC, to target dealers for alleged unfair, deceptive and abusive auto lending practices. ONLINE IMAGE ANALYSIS AND USED-CAR TRANSPARENCY Advanced imaging technology
12
13
13 18 19
20
can better inform customers of vehicle issues such as external damage that may not always be clear in the few uploaded images in each online listing. THE 4 THINGS USED CAR SHOPPERS REALLY WANT FROM A SALESPERSON These are the four things that today’s preowned shopper REALLY wants when dealing with a salesperson. IF YOU CAN BELIEVE IT, YOU CAN ACHIEVE IT There have been many studies as to why making repeated affirmations and reviewing goals with a positive outcome can actually make them a reality. CHAPTER MEETING SCHEDULE KRILLIN’S CORNER ATTORNEY GENERAL SUES USED CAR DEALER Ohio AG is suing used-car dealerships for allegedly rolling back odometers and selling salvaged vehicles READ & RESPOND QUIZ
Copyright 2023 | WSIADA THE FRONT ROW | WSIADA.COM NOVEMBER 2023 | 1