2012 PNDC Official Program by Washington State Dental Association

OFFICIAL PROGRAM

WSDA me receivembers a $1,585 discou nt!

2012

PNDC Pacific Northwest Dental c onference June 14 & 15, Seattle, Washington

“Goodbye Seattle!”

NEW THIS YEAR!

QR CODES (WHAT ARE THEY?) About QR Codes: A QR code (Quick Response code) connects you to information by using your smart phone to scan the icon with a QR code reader application. After the code has been scanned, it will automatically take you to a page with a video of either a speaker or a PNDC committee member. Don’t have a QR code reader? Search your smart phone’s app store. On the cover: Dr. Wes Day perches on the Space Needle, over looking Seattle’s skyline in 1962. 2 · Register online today - www.wsda.org/pndc

About Dr. Wes Day “Space Age Pioneer Dentist” “BAck to the Future” It was 1960 and the World’s Fair was coming to Seattle. Looking to capitalize in on the futuristic theme, WSDA members created Dr. Wes Day, S.A.P.D. to promote the 1962 Scientific Session (which later became the PNDC). Wes Day was conceived as an alliteration of WSDA, and his fancy title was Space Age Pioneer Dentist. As originally conceived and drawn by local artist Bob Hale, Dr. Wes Day had a raccoon tail hanging on his antenna and a small salmon he’d caught with his dental handpiece (see below). WSDA members “posed” with Day (see page 31) to promote the show and its packed schedule of cutting-edge continuing dental education.

A classic, reimagined In this — our 125th year of serving dentists in Washington state, and our last year of hosting the PNDC in Seattle — we thought we’d revisit the little guy, dust him off, create a backstory for him, and allow him to guide us through the transition across the pond to Bellevue. So come along with us, as we travel back through time to 1960, then ahead to the future, when we take the PNDC to Bellevue, Wash. for the very first time!

AFFORDABLE, QUALITY CDE:

2012 PNDC

EARN

CDE CREDITS

$165-$205* ADA Member Dentist Conference Badge

$115*

Staff Member Conference Badge With your Full Conference Badge you may earn up to 14 CDE credits with no additional costs over the two day Conference and have access to the Exhibit Hall.

Hours:

Thursday, June 14: Onsite Registration: 7:00 a.m. - 5:30 p.m. Lectures/Workshops 8:30 a.m. - 5:00 p.m. Exhibit Hall Hours: 8:00 a.m. - 5:30 p.m. Friday, June 15: Onsite Registration: 7:00 a.m. - 3:30 p.m. Lectures/Workshops 8:00 a.m. - 4:00 p.m. Exhibit Hall Hours: 8:00 a.m. - 4:00 p.m.

Table of Contents President’s Welcome .....................................................................4 PNDC Committee/Staff ................................................................4 Registration · www.wsda.org/pnc On-site Registration .................................................................8 Refund/Cancellation Policy..................................................... 8 Registration Form and Guidelines ................................10-11 FAQs How do I register?..................................................................8-9 Hours, location ..........................................................................8 Directions and Parking ............................................................8 Hotels ...................................................................................10-11 Continuing Dental Education Career Enhancement Tracks.......................................... 20-21 Schedule at a Glance ........................................................ 22-23 Thursday Lectures/Workshops ....................................25-46 Emerald City Lecture Series ................................................24 Friday Lectures/Workshops ..........................................46-63 Subject Index ........................................................................... 64 Speaker Index .......................................................................... 65 Exhibits PNDC Sponsors ........................................................................5 WSDA Endorsed Companies .............................................6-7 Exhibit Hall Activities:....................................................... 12-13 2012 Exhibitor Index ........................................................14-15 Special Events Staff Appreciation Luncheon ................................................16 Mariners Baseball......................................................................17 Concurrent Meetings .............................................................18 WOHF Events .................................................................... 17-19

Location:

Washington State Convention Center Seattle, Washington Like us on Facebook: www.facebook.com/pacificnwdentalconference

Washington State Dental Association 126 NW Canal Street, Seattle, WA 98107 (206) 448-1914 · 800-448-3368 · fax: (206) 728-4470 www.wsda.org Photography by Bev Sparks · Cover art by Marc Tobin

*Early Bird Prices, Early Bird Deadline is April 30

WSDA President’s Welcome · Dr. Rodney B. Wentworth

Committee on PNDC and PNDC Staff Committee on the PNDC

Dr. Dennis L. Bradshaw, Chair Dr. C.R. Anderegg, Jr. Dr. John Darling Dr. Donald Jordan Dr. Robin Henderson Dr. Jeanine M. McDonald Executive Director Stephen Hardymon Assistant Executive Director Amanda Tran Manager of Continuing Education and Speaker Services Craig Mathews

Scan QR Code for a personal video from Drs. Rod Wentworth and Denny Bradshaw. See page 2 for instructions on scanning.

Dear Colleagues: It is my pleasure to personally invite you to attend the 125th Annual Pacific Northwest Dental Conference on June 14 & 15 in Seattle, Washington. This is an exciting year for us, as we celebrate the end of an era in Seattle, and look forward to building memories in our 2013 host city of Bellevue. The Committee on the Pacific Northwest Dental Conference has planned an unparalleled educational program for 2012, featuring some of the most highly regarded educators in the field of dentistry. Our education program continues to showcase innovations in dental techniques, products, and technology. The PNDC is still recognized as one of the finest dental meetings in the country, and will offer you the perfect venue to learn the skills necessary to provide your patients with the best possible care. We urge you to partake in the many educational programs offered, and to visit the exhibitors on the tradeshow floor. It is a wonderful opportunity for you to interact with more than 250 exhibitors who contribute to our meeting in countless ways. You will see hands-on displays and demonstrations of the most recent advances in dental technology and materials from around the country. And, as always, there will be fun activities and giveaways in the exhibit hall! I look forward to welcoming you and your family to the 2012 Pacific Northwest Dental Conference. We are confident you will have a wonderful and enriching experience in Seattle!

Exhibit and Sponsorship Services Coordinator Danielle Hickman Manager of Membership Services Wendy Wilson Ar t Direction/Design Rob Bahnsen Association Of f ice: (206) 4 48 -1914 Fa x: (206) 4 43 -9266 Members’ In-st ate Toll Free Number (8 0 0) 4 48 -3368 E-mail: info@wsda .org Web site: w w w.wsda .org

Sincerely,

Dr. Rodney B. Wentworth, President Washington State Dental Association 4 · Register online today - www.wsda.org/pndc

Committee on Pacific Northwest Dental Conference, left to right: Dr. C.R. Anderegg, Jr. (seated), Dr. John Darling, Left Jeanine to right: Drs. Carsten, Greg Theresa Cheng, Dr. M.Steve McDonald, Dr.Zimmer, Wes Day (seated), Cooper (chair), Steve Jordan, Albright Dr. Dennis L. Bruce Bradshaw, Chair,Bud Dr.Evans, Donald Dr. Robin Henderson (seated)

Pacific Northwest Dental Conference Sponsors

SPONSORS

Your Smile. Our Vision.

WSDA THANKS

IN-KIND CONTRIBUTORS

In-Kind Contributions A-Dec, DeLar Corp., Great Lakes Prosthodontics, Patterson Dental Supplies, Panadent Corp., Sultan Chemists It’s not too late to sponsor! Opportunities are still available. Please contact Danielle at 800.448.3368 or at danielle@wsda.org.

The Pacific Northwest Dental Conference would like to thank our sponsors for their support.

PNDC SPONSORS Register online today - www.wsda.org/pndc · 5

WSDA Endorsed Companies · Exclusive discounts for members

SPONSORS AND ENDORSED COMPANIES

EXCLUSIVE DISCOUNTS FOR MEMBERS AND THEIR STAFF

INSURANCE · SPONSOR Washington Dentists’ Insurance Agency (WDIA) Unlike other insurance companies, the Washington Dentists’ Insurance Agency (WDIA) was designed by dentists and is the only insurance agency geared specifically to meet the needs of dentists in Washington state. WDIA carefully researched hundreds of insurance plans to find those best suited to WSDA members, and routinely reviews current programs with an eye to the changing needs of the dental profession. Call today to schedule an appointment. 800-282-9342 · www.wdiains.com PROFESSIONAL LIABILITY · SPONSOR Northwest Dentists Insurance Company (NORDIC) NORDIC provides personalized claims, risk management and underwriting services to protect you and your practice. The company provides high-quality claim services to dentists and maintains only the most qualified attorneys experienced in the defense of malpractice litigation. NORDIC is jointly owned by the Washington State Dental Association and The ODS Companies; much of the proceeds generated are returned to programs and services provided by the WSDA to its members. (206) 442-8219 · www.nordicins.com BANKING · SPONSOR AmericanWest Bank AmericanWest Bank is a business-focused community bank dedicated to providing exceptional customer service experiences to professionals like you. Founded in 1974, our bank is financially strong and well-positioned for the future. We utilize that strength as a resource to our customers and the community—both as capital readily available to deploy in the form of loans, and as a source of economic stability within the communities we serve throughout Washington. Learn more about us at www.awbank.net. (206) 297-4229 · www.awbank.com CREDIT CARD PROCESSING Best Card Best Card has nearly 2,000 dental practices using their services throughout the U.S., and dental practices have saved an average of $1,060 annually (a 23% savings) over their prior processor. You can fax your current credit card processing statement to Best Card at 866.717.7247 for a complimentary and confidential cost comparison. 877-739-3952 · www.bestcardteam.com

NORTHWEST DENTISTS I N S U RAN C E C O M PANY

6 · Register online today - www.wsda.org/pndc

COLLECTIONS · SPONSOR Physician’s & Dentist’s Credit Bureau Over the past 75 years, Physicians & Dentists Credit Bureau has established itself as one of the most respected collection companies in the Northwest. With superior personal client service and advanced systems management, they continue to offer returns well above the industry average. 888-824-7322 · www.physndent.com PRECIOUS SCRAP METAL RECOVERY · SPONSOR D-MMEX EasyRefine WSDA members can maximize scrap metal returns using cutting-edge technology with the new EasyRefine scrap metal recovery program offered through D-MMEX. Benefits include: free shipping, no charge for melt and assay, fast payment, receive 97 percent of gold value, 90% of silver, platinum, and palladium. Call now for your free shipping kit. 800-741-3174 · www.easyrefine.com ARCHITECTURAL SERVICES · SPONSOR Stuart Silk Architects With more than 25 years of experience, Stuart Silk Architects has a reputation for offering some of the best architectural services in the Pacific Northwest. Featured in the New York Times, Stuart Silk Architects has a proven track record in securing entitlements for complex projects on difficult sites. As a medium-sized firm, Stuart Silk Architects is able to complete work on time, within a budget, while still maintaining close supervision of every project. Stuart Silk Architects is a member of the U.S. Green Building Council and designs sustainable architecture to preserve our environment. (206) 728-9500 · www.stuartsilk.com/commercial PRACTICE MANAGEMENT Miles Global At Miles Global, the leader in dental consulting, we work with Dentists who want to increase their production and build a successful practice. Our goals are to develop systems that insure a practice grows profitably. We identify and help you and your staff develop the critical skills necessary to perform better. We will show you ways to build better relationships with your staff, as well as your patients. In these efforts, your vision will develop. And with your vision, executed effectively, common goals are set. When you share your vision with staff they support it! And with the team on board, Production goes up, Profits go up, Referrals increase, Revenue increases,

GO FOR FREE! and you enjoy a very healthy bottom line! As a WSDA member, you will receive a 10% discount through Miles Global and many other benefits as well. We look forward to working together! 800-922-0866 · www.milesglobal.net CONSTRUCTION · SPONSOR Constantine Builders Inc. Newly endorsed Constantine Builders, Inc. (CBI) is the premier builder of dental facilities in the Pacific Northwest. With over 30 years of experience CBI builds its relationships based on trust, dependability, quality craftsmanship and integrity. (206) 957-4400 · www.constantinebuilders.com CELLULAR PHONE SERVICE Verizon Wireless Through WSDA’s partnership with Verizon Wireless, members and their staff, are offered a 15% discount on calling plans. Visit www.wsda.org/verizon for more information. COMPREHENSIVE PRACTICE & FINANCIAL SERVICES Mercer Advisors (877) MY360PLAN · www.merceradvisors.com CREDIT CARDS US Bank 888-327-2265, ext 70931 · www.wsda.org/endorsed-products OFFICE SUPPLIES Staples Business Advantage (253) 518-7124 · www.wsda.org/endorsed-products WEB DESIGN Search Marketing & Online Patient Relationship Sesame Communications 866-592-7572 · www.sesamecommunications.com

THREE WAYS TO GO FREE Volunteer and go for free Hosting is a great way to get your CDE, parking and meals free at the PNDC. It’s simple and fun, gives you an audience with some of the hottest instructors from across the country, and saves you money. We’re changing the way host duties are assigned this year, so call Craig Mathews (see his contact information below) if you’re interested in learning more about the program. Host duties vary, but can include taking the speaker to the correct room, introducing the speaker to the audience, serving as the point person for any audio-visual needs and sharing complimentary meals in the VIP lounge with the speaker. Additionally, we may ask you to monitor the classrooms, staff the door, greet attendees (and make sure they have the proper credentials to attend), and work to maximize the room space and seating. Following the presentation, hosts scan membership cards for WSDA member attendees and hand out CDE verification forms. Signing up for the host program is easy — visit wsda.org/hosts to sign up. If you have questions you may contact Craig Mathews at 800-448-3368 or email craig@wsda.org. Sorry, but hosting opportunities are only available for WSDA Members and their staff. Recruit a Non-Member Dentist, go for free A WSDA Member who recruits a non-member dentist to join the Association by April 15 will receive a complimentary Full Conference badge and the newly joined member will also receive a free badge. Prospective members will also receive a complimentary dinner at their first Component Society meeting. For more information and a listing of non-members in your area, email kainoa@wsda.org. Retired — go for free! Retired WSDA Members who participate in the state’s Volunteer/Retired Provider Program will receive a complimentary Full Conference badge. Please submit a WWAHEC certificate, stating your enrollment, with your PNDC registration form. You may obtain this certificate by contacting WWAHEC at 206.441.7137, or email jana@wwahec.org.

Attend for FREE!

ON A BUDGET?

FAQs

How do I register?

Can I register on-site?

The easiest way is to register online. Last year, more than 70 percent of attendees did. It’s fast, secure and easy — and starting this year, you’ll save $25 per registration form. Go to www.wsda.org/pndc Receive instant confirmation of workshops when you register online by April 30.

Yes, you can. After June 1, registration will only be available on the Skybridge, Level 4 at the Washington State Convention Center. Photo ID is required to register, and dentists registering must present an ADA membership card to receive the member rate. Registration hours are Thursday, June 14 7:00 a.m.-5:30 p.m, and Friday, June 15 7:00 a.m.-3:30 p.m.

Or, for an additional $25 processing fee: Download and print the registration form found at www.wsda.org/pndc. Fax the completed registration form with credit card payment to (206) 728-4470, or drop the form and payment in the mail to WSDA 126 NW Canal Street, Seattle, Wash. 98107

Who needs to register, and how do I know what badge to get? Everyone attending the PNDC has to have either a Conference Badge or an Exhibit Badge. Conference Badge includes entrance into the Exhibit Hall, all lectures at no additional cost, and eligibility to register for workshops. Workshops require an additional fee and attendance to lectures is on a first come, first served basis. Please arrive early to secure a seat. Exhibit Badge allows entrance into the Exhibit Hall only –no access to lectures, workshops or Level 6. Are children allowed at the PNDC? Children under the age of 16 are only allowed entry into the Exhibit Hall during show hours, never into any of the lectures or workshops. In order to enter the Exhibit Hall, children must register with a parent for a complimentary Exhibits Badge. Children under the age of 16 must always be accompanied by an adult. Child care is not provided at the PNDC. All children more than 16 years old must purchase either an Exhibit Hall or Conference Badge. For the safety of your children, do not leave them unattended at the PNDC.

Once I register, then what? Badges and tickets will be mailed to U.S. and Canadian attendees who register by the June 1 deadline. Open registration envelope immediately to ensure badges and tickets are correct. All materials will be sent to the primary registrant. Once you have your badge that’s all you need to attend the PNDC! What if I need to cancel? Badge(s) must be returned with written request for refunds, cancellations and name substitutions. Workshop and special event tickets are non-refundable. Refunds/cancellations are subject to a $15 fee per registrant. Substitution of names on badges must be made prior to May 20, and will not be made at the conference. All refunds will be processed following the conference. Requests must be postmarked no later than May 20 and mailed to the Washington State Dental Association, 126 NW Canal Street, Seattle, Wash., 98107.

8 · Register online today - www.wsda.org/pndc

Where is the Conference? Unless stated otherwise in the program, all lectures, workshops, and activities will be held in downtown Seattle at the Washington State Convention & Trade Center. Where do I stay? The PNDC headquarters hotel is the The Fairmont Olympic Hotel. To receive the special PNDC room rate, reserve your room online at http://www.wsda.org/pndc-location-info/pndc-headquarters-hotel.html or call 800-257-7544 and reference the Pacific Northwest Dental Conference. Where can I eat? C’mon, Seattle is a foodies’ paradise! During lunch breaks there are scads of options close by — everything from fine dining to fast food. We recommend you Google “downtown Seattle restaurants” and find places near the Convention Center, then call ahead to see if they take reservations. On-site you will find healthy choices at the Sidewalk Café, conveniently located inside the Exhibit Hall. There are also a variety of fast food restaurants on Level 1 of the Convention Center. How do I purchase audio recordings? High-quality conference CD-ROMs from Intelliquest Media are available and will include session recordings as well as all available materials (handouts and PowerPoint presentations). Courses be. To order, visit: http://www.wsda.org/conferenceing recorded are marked with this logo recordings/ or stop by the booth on the skybridge.

Directions: Washington State Convention Center • Traveling I-5 Northbound: Take the Seneca St Exit (Exit 165 on left). Turn right on 6th Ave, right on Pike St. • Traveling I-5 Southbound: Take the Union St Exit (Exit 165B). Turn right on 6th Ave, right on Pike St. • Traveling I-90 Westbound: Take the I-5 North Exit, exit at Madison St. Turn right on Seneca and left on 8th Ave.

Parking: • Washington State Convention Center Garage entrance on Pike St. and 8th Ave. under the Convention Center. • Parking garage entrance is on Hubbell Place between Seneca St. and Pike St. A convenient pedestrian walkway leads to the Convention Center. • Parking garage across the street from the Convention Center on Pike St. between 7th and 8th Ave. • Pacific Place Parking entrance on 6th Ave. between Pine St. and Olive St.

Registration

LOOKING FOR THE REGISTRATION FORM?

IT’S ONLINE!

LOG ON TODAY: WWW.WSDA.ORG/PNDC REGISTER ONLINE AND SAVE $25 · Online registration is fast, easy, and lets you see what workshops are available in real time, making getting that perfect PNDC schedule a breeze. Plus, by registering online, you’ll save the $25 processing fee. Don’t want to register online? We still want you to come to the PNDC! Simply download the registration form found here: (www.wsda.org/pndc), complete it for your dental team, and either print and fax it to us, or scan and email it to us — just be advised that there is a $25 processing fee for EACH form you fax or email. Questions? Call us at 800-448-3368.

Like us on Facebook: www.facebook.com/pacificnwdentalconference Register online today - www.wsda.org/pndc · 9

Fairmont Olympic Hotel · 2012 PNDC Preferred Hotel

World-class service

Beautifully appointed rooms

YOUR PNDC HEADQUARTERS HOTEL

Fairmont Olympic Yup, they’re dog-friendly!

10 · Register online today - www.wsda.org/pndc

Italian Renaissance Architecture

As the Pacific Northwest’s only AAA Five Diamond hotel, a designation it has held since 1984, The Fairmont Olympic is Seattle’s premier luxury hotel. Since opening in 1924, The

Headquarter Hotel

Single Room Rate

Double Room Rate

Fairmont Olympic Hotel

$250

Address 411 University Street

(206) 621-1700

Seattle, WA 98101

800-257-7544

www.fairmont.com/seattle

PNDC Preferred Hotels

Address

Hotel Information

The Fairmont Olympic

Olympic has been the region’s destination for prominent civic and social events, as well as honeymoons, birthday celebrations and in-city getaways. Boasting impeccable service, splendid Italian Renaissance architecture and two award-winning restaurants, The Olympic hotel in Seattle is listed on the National Register of Historic Places and is widely regarded as one of the city’s most celebrated treasures. The Fairmont Olympic Hotel is ideally located in the heart of Seattle, footsteps from the city’s most exciting attractions, including the famous Pike Place Market, Seattle Waterfront and Space Needle, plus a multitude of museums, theatres, shops and restaurants. In addition to 450 well-appointed guestrooms and suites, The Olympic also offers more than 26,000 square feet of stunning meeting space and countless amenities; including a full service health club, spa, and indoor swimming pool. By delivering luxury, timeless style and unparalleled service in unrivaled surroundings, The Fairmont Olympic Hotel gains a place in the heart of each guest who passes through its doors.

Our preferred hotels The PNDC has partnered with these hotels near the convention center to offer you special rates. All reservations must be made by contacting the hotel directly. Please reference the “Pacific Northwest Dental Conference” to receive your special discounted rate. Rates are available as space allows until May 5, 2012

Single Room Rate

Double Room Rate

Grand Hyatt Seattle $260 $260 721 Pine Street (206) 774-1234 Seattle, WA 98101 800-233-1234 www.grandseattle.hyatt.com Sheraton Seattle $199 (Main) $199 (Main) Hotel & Tower $239 (Club) $239 (Club) (206) 447-5555 888-627-7056

1400 Sixth Avenue Seattle, WA 98101 www.starwoodhotels.com/ sheraton/seattle

The Westin $205 $205 1900 Fifth Avenue (206) 278-1000 Seattle, WA 98101 866-716-8126 www.westinseattle.com Homewood Suites $219 $229 1011 Pike Street (206) 682- 8282 Seattle, WA, 98101 www.homewoodsuitesseattle.com Crowne Plaza Seattle $185 $185 1113 Sixth Avenue (206) 464-1980 Seattle, WA 98101 800-521-2762 www.cphotelseattle.com Red Lion Hotel $185 $185 1415 Fifth Avenue (206) 971-8000 Seattle, WA 98101 800-504-3909 www.redlion5thavenue.com

Paramount Hotel $177 $177 724 Pine Street (206) 292-9500 Seattle, WA 98101 800-663-1144 www.paramounthotelseattle.com

2012 EXHIBIT HALL ACTIVITIES

The Exhibit Hall at the Pacific Northwest Dental Conference brings you over 300 of the best dental companies in the industry, where attendees can take advantage of show specials, explore the latest in dental products and services, and meet face-to-face with knowledgeable professionals. Unwind from a day of classes with a neck massage, jump-start your morning with an espresso drink, or snap a souvenir picture in our photo booth, all for free!

12 Âˇ Register online today - www.wsda.org/pndc

Register online for a chance to win Teatro ZinZanni Tickets Win tickets to the hottest show in town. Teatro ZinZanni â&#x20AC;&#x201C; part circus, part vaudeville, all entertainment! Drawing times to be determined.

Free Cyber Lounge Check emails while you’re away from the office! Computers with high speed internet will be available in our Cyber Lounge. Free Espresso Beverages Need a boost? Enjoy a tasty caffeinated treat inside of the exhibit hall! Complimentary beverages will be available throughout both conference days, courtesy of Comcast Business Class. HDTV/Blu-ray Giveaway Enter to win one of the two 42” flat screen HDTVs or a Blu-ray player! Every attendee is eligible and entry is easy. Just detach the ‘drawing’ ticket that comes with your conference badge and drop it into the “Giveaway Bin” inside the exhibit hall. Drawings will take place inside the exhibit hall. HDTV/Blu-ray Drawing Schedule Thursday, June 14 at 1:30 p.m. and Friday, June 15 at 12:30 p.m. You must be present to win!

Physicians & Dentists Credit Bureau Booth Drawing Front Office Staff attendees are eligible to win one of two Ultimate Entertainment prize baskets courtesy of Physicians & Dentists Credit Bureau. The baskets include the revolutionary 8GB iPod Touch, iPod accessories, an iTunes gift card, and gourmet snacks. Bring your drawing ticket, which will be attached to your badge, to booth #804 to participate. One winner will be announced each day before the HDTV/Blu-ray drawing. Gift Certificates Random lucky exhibit hall shoppers will be presented with gift certificates throughout the conference. Free Tote Bags Be sure to pick up your PNDC tote bag at the entrance of the exhibit hall, compliments of our sponsors, the Washington Dentists Insurance Agency (WDIA) and the Northwest Dentists Insurance Company (NORDIC).

NORTHWEST DENTISTS I N S U RAN C E C O M PANY

Free Photo Booth Visit the photo booth to capture your PNDC experience. Souvenir photographs are brought to you by Philips Sonicare. Free Massages Visit the Relaxation Lounge and treat yourself to a complimentary chair massage between classes and browsing the exhibit hall.

Exhibit Hall · Giveaways, Goodies and Extras!

…and much more!

2012 Exhibitors

2007 Exhibitirs

Current Exhibitors (as of1/17)

2012 PNDC EXHIBITORS Shop & Enter to win an iPad! It’s back and better than ever! For the second year we will reward our biggest exhibit hall spenders! The top two attendees who spend the most money with Exhibit Hall vendors will be handsomely rewarded with the newest version of the iPad (at press time, no release date had been set for the iPad 3). Track your purchases on your Onsite Guide (vendor verification required) and submit your completed form to the registration desk. See complete rules in the Onsite Guide, available at the exhibit hall entrance. Winners will be announced after the conference.

14 ·· Register Register online online today today -- www.wsda.org/pndc www.wsda.org/pndc 14

3M ESPE ACTEON North America (Satelec & Sopro companies) A-dec AFTCO Airgas Nor Pac Inc. Allegra Marketing Print Mail Allied Systems Products American Academy of Cosmetic Dentistry AmericanWest Bank Arnold Dental Supply Aseptico* Aspen Dental* Astra Tech* Atlas Resell Management Aurum Ceramic Dental Laboratories, LLP Baker Construction & Development, Inc. Bank of America Practice Solutions Belmont Equipment Best Card Bioclear Matrix Systems by Dr. David Clark BioHorizons Biomet 3i BQ Ergonomics Brasseler USA Broders Sales Assoc. Burkhart Dental* CareCredit Carestream Dental Central Medical Gases Centrix, Inc. ChaseHealthAdvance CliftonLarsonAllen LLP Clinicwear Colgate Coltene Columbia State Bank - Professional Banking Comcast Business Class*

Consani Seims Ltd. Constantine Builders, Inc.* CRC - Computer Resource Corporation Crest Oral-B Custom Health, LLC Danville Materials / Engineering Demandforce Dental & Medical Staffing, Inc. Dental Assisting National Board, Inc. / The DALE Foundation Dental Employment Services, Inc. Dental Professionals Dental USA DentalEZ Group* Den-Tech DENTSPLY International DesignLine Dental Systems Designs for Vision, Inc. DEXIS Digital X-ray Digital Doc, LLC DMC / Daisy DMG America DOCS Education Doral Refining Corp Dowell Dental Products, Inc. DP Incorporated, Dental Construction Services Drug Enforcement Administration

O’Brien Dental Lab, Inc. Olympic Orthodontic Lab, Inc. Orascoptic Pacific Continental Bank PACT-ONE Solutions, Inc Patterson Dental Supply Pearson Dental Supplies Pelton & Crane / KaVo / Marus / Gendex PeriOptix, Inc Peterson Sales Philips - Sonicare and Zoom Whitening* Physicians & Dentists Credit Bureau* Planmeca USA, Inc. PNWPPS / Linda Harlan Elledge and Associates Porter Royal Sales Premera Blue Cross Premier Dental Products Company Pro Photo Supply Professional Practice Specialists, Inc. Professional Sales Associates, Inc. ProSites Quantum Inc RGP, Inc Richardson Group / Richardson Practice Transitions

2012 Exhibitors

DSG Harrison and Cardillo Dental Laboratory DSN Software, Inc. Dynamic Collectors, Inc. e-Dental Laboratories Fortune Bank Gabbert Architects Planners Garrison Dental Solutions* GC America Inc* Guardian Dental Harris Biomedical* Hartzell & Son, G. Hawaiian Moon HealthFirst Henry Schein* Henry Schein - Dentrix Hiossen Inc. Hu-Friedy Mfg. Co., LLC. Instrumentarium/Soredex Isolite Systems Issaquah Dental Lab* iTero J Laufer and Associates Key Compounding Pharmacy Knutzen-McVay Group KOMET USA LumaDent, Inc MacPractice Max Technologies, LLC Meisinger USA Merchants Credit Association Midmark Corporation Miltex MIS Implants Technologies, Inc. Moses Lake Professional Pharmacy Nakanishi Dental Laboratory* Nobel Biocare NORDIC* Northwest Dental Sales

Rose Micro Solutions S.J. Barrett and Company, Inc. Safetz Eyewear Scentsy Wickless Candles SciCan Inc. Scott’s Dental Supply SDI (North America) Inc.* Seattle Dental Arts Second Story Promotions Septodont Sesame Communications Sirona Dental Systems Smile Brands Inc. / Bright Now! Dental SockIt! Gel Solutionreach* Spry / Xlear Inc SS White Staples Advantage Straumann Stuart Silk Architects | the Commercial Studio* Sunrise Dental Sunstar Americas, Inc. SurgiTel / General Scientific Corp TeleVox Software Tess Oral Health TopDentists.com Triodent Corporation Ultradent Products, Inc. Ultralight Optics Valumax International Vatech America, Inc. Verizon Wireless VOCO America, Inc* W.R. Hansen, Inc. Washington Dental Service Washington Dental Service Foundation Water Pik Inc.

WDIA* Wells Fargo Practice Finance Willamette Dental Group Zila, a TOLMAR Company Bold denotes endorsed company * denotes sponsor

Thursday & Friday · Special Events

Bellevue Shows Off! A Staff Appreciation Luncheon and Fashion Show Washington State Convention Center Ballroom 6A Thursday, June 14 • 11:45 a.m. – 1:00 p.m. Tickets: $50, Limit 300 Code: 21 Ready for something completely different? So are we! Since we’re moving the Pacific Northwest Dental Conference to Bellevue in 2013, we want to show you the kind of exciting shopping experience that awaits you in the heart of Seattle’s sister city. Be inspired by street wear fashions, an eclectic collection that brings to life the vitality of the Pacific Northwest, in a high-energy fashion show provided by The Bellevue Collection, and emceed by the eastside’s own John Curley. You may remember Curley from his days as the fun, energetic host of Evening Magazine, the highest-rated regionally produced TV in the country. This is truly an event not to be missed, for the fashionista in all of us. Plus, (shhhhh! it’s a secret) there might even be a special guest appearance by a fabulous Teatro ZinZanni cast member — but you’ll have to come to find out! Buy your tickets early – we know it’s gonna be a knock-out, and we expect it to sell out! Fabulous prizes will be given away over the lunch hour. Space is limited and tables of 10 will be assigned on a first-come, first-served basis. Groups must order tickets together under the primary registrant’s name.

16 · Register online today - www.wsda.org/pndc

Seattle Mariners vs. San Diego Padres Wednesday, June 13 7:10 p.m. Tickets: $25 · 100 level Seattle Mariners vs. San Diego Padres Thursday, June 14 7:10 p.m. Tickets: $25 · 100 level Seattle Mariners vs. San Francisco Giants Friday, June 15 7:10 p.m. Tickets: $40 · 100 level Take advantage of this special ticket offer and enjoy a night at the ballpark with your fellow PNDC attendees. Visit www.mariners.com/wadental and follow the directions to order your tickets today! Questions? Please call Elizabeth McCloskey at (206) 346-4519. Teatro ZinZanni $81 per person (Save $25 per person! Only available June 14 and 15 in general admission seating) Call (206) 802-0015 to purchase tickets and use discount code: dental Tickets can be purchased online after April 30 at http://dreams.zinzanni.org/ In the heart of Seattle’s theater district, under the bejeweled antique Spiegeltent, unique artists from six continents combine talents to create a blend of vaudeville, cirque and romance that the New York Times calls “this city’s hottest ticket!”. Teatro ZinZanni is a three hour whirlwind of cirque, comedy, cabaret, and live music served up with a five course feast by Tom Douglas! *All beverages, a $10 per person dinner service gratuity, and ticket handling fees are additional. Save $7 per ticket by purchasing at the Box Office. WOHF Wall of Wine It’s back and better than ever! Once again, your donation of $20 gets you a bottle of wine. Each bottle is exquisitely wrapped, some worth as much as $100. Choose from 150 bottles at the start of the day!

Thursday & Friday · Special Events

Special Events

Concurrent Meetings

Concurrent Meetings American College of Dentists, Washington Section Wednesday, June 13 6:30 p.m. – 10:00 p.m. Washington Athletic Club RSVP to Dr. Kathryn Poleson WAGDEditor@juno.com Alliance of the WSDA Thursday, June 14 9 a.m. – 4:00 p.m. Executive Board Meeting Washington State Convention Center, Room 213 Friday, June 15 9:30 a.m. – 1:00 p.m. Annual Meeting Washington State Convention Center, Room 213 Christian Dental Association Prayer Breakfast Thursday, June 14 7:00 a.m. – 8:00 a.m. Speaker TBA Washington State Convention Center, Room 214 RSVP to Shelley or Dr. Gordon Sako at (206) 524-8777 or gsakodds@comcast.net Friends of Bill W. Thursday, June 14 4:30 p.m. – 5:30 p.m. Washington State Convention Center, Room 206

2012 WOHF GOLF CLASSIC Pierre Fauchard Academy, Washington Section Annual Dinner Meeting Thursday, June 14 6:00 p.m. – 9:00 p.m. Washington Athletic Club RSVP to Dr. Barry Feder at (425) 392-7541 or drfeder@qwestoffice.net International College of Dentists, Washington Section Annual Breakfast Meeting Friday, June 15 6:45 a.m. – 8:00 a.m. Washington Athletic Club RSVP to Dr. David Houten at (360) 577-3625 or dehdds8@msn.com Washington State Dental Laboratory Association Board Meeting Friday, June 15 1:00 p.m. – 4:00pm Washington State Convention Center, Room 305 Contact Amy Bean Napier, Executive Director, for information at (800) 652-2212 or wsdla@executiveoffice.org WSDA Past President’s Luncheon Friday, June 15 11:45 a.m. – 1:30 p.m. Fairmont Olympic Hotel, Senate Room RSVP to Leon Sandall at (206) 448-1914 or leon@wsda.org

Presented by AmericanWest Bank

COME FOR THE CONFERENCE, STAY FOR GOLF! Washington Oral Health Foundation programs to benefit from a day on the links with contests and lunch Enjoy an exciting program of special events, celebrity players, 18 holes of golf (including cart sponsored by Stuart Silk Architects), swag bags for each player and the Awards Luncheon sponsored by Constantine Builders Inc. Don’t miss the presentation of the WOHF Component Cup to the winning Component Society team and your chance to win lots of prizes! Proceeds from the WOHF Golf Classic will be used to support The Washington Boys and Girls Club Initiative, which has expanded to include Mason, Kitsap, Pierce, King, and Snohomish Counties, as well as the Olympic Peninsula. The mission is to provide educational programs for members and their families, in addition to free dental exams, treatment, and referrals. There are over 167,000 youth registered in Washington Boys & Girls Clubs who are impacted by your support. Title Sponsor: AmericanWest Bank

Awards Luncheon Sponsor: Constantine Builders Inc.

WHILE AT THE PNDC :

Concurrent Meetings

Golf Cart Sponsor: Stuart Silk Architects

Hole Sponsors (to date): Burkhart Dental · Nakanishi Dental Labs Want to sponsor a hole? Email or call Danielle Hickman, danielle@wsda.org / 800.448.3368

18 · Register online today - www.wsda.org/pndc

WOHF GOLF CLASSIC presented by

AT THE PNDC

June 16, 2012 · Redmond Ridge Golf Club · Redmond, Wash. Registration 7 am · Shotgun start 8 am

$150 per player includes all events Component Cup • Longest drive challenge • Closest to pin challenge • $10,000 Hole-in-one prize • Awards luncheon/swag bags Scan QR Code for a personal video from WOHF Chair Dr. Sally Hewett. See page 2 for instructions on scanning.

WOHF Component Cup

Register online today · www.wohf.org/golf-registration Register Register online online today today -- www.wsda.org/pndc www.wsda.org/pndc ·· 19 19

2012 WOHF GOLF CLASSIC AT THE PNDC

SECOND ANNUAL

Career Enhancement Series for Hygienists, Assistants, Front Office staff and Spouses

career enhancement series · hygienist, assistant, front office, and spouse tracks Hygienist Educational track Thursday, June 14 Instructor Title

Page

Zahrebelny Osuna Smith Novy Novy DiMarco/Bassett Zelesky Behrendt Oda Zelesky Behrendt Pearsall Wu Ryder Brown Ryder Smith Osuna Menage Bernie Brucia Phillips Johnson Carr Cole Cole Wu Zahrebelny Mele Henderson Brown

An Introduction to Medical Billing in the General … What is It? How Do I Use It? Forever Young: Eat Well, Live Well, Age Well! Be Very Afraid (If your name is Strep Mutans) My Patient Keeps Getting Cavities… Numb and Number… Staff is an Infection… The 10 Components of a Thriving Practice Common Oral Diseases: What to Watch… The Passion Centered Office The 12 Most Effective Dental Marketing Tactics… Safety and Health Issues for Dental Offices… Changing Concepts of Ultrasonics Gums to Guts: Periodontal Medicine… Connect the Dots to Help Patients Say Yes Hey, I Can Do That! Periodontics for … Energy for Life! Save Me – Save You! Ergonomics and Effective… Principles of Aesthetic Dental Hygiene… Restorative Materials & Techniques Update 2012 Patient Specific Planning for Esthetic Implant Outcomes A Fun Pharmacological Review for Dentistry The Health and Well-Being of the Dentist… Heartsaver First Aid (Fee: $95) BLS for Health Care Providers (Fee: $95) Achieving Clinical Competence … (Fee: 115) Correctly Completing the Medical… (Fee: $145) Let’s Do It: Search Engine Optimization… (Fee: $100) Clinical Photography Workshop (Fee: $100) Create the Ultimate New Patient Experience (Fee: $159)

26 26 26 27 35 29 29 33 30 38 38 38 34 33 33 34 41 36 37 32 38 26 39 41 42 45 46 46 45 46

Friday, June 15 Instructor

Title

Page

Kirsch Kirsch DQAC Otomo-Corgel Christensen Keels Otomo-Corgel Osborne Osborne Gerba Pearsall Shinn Bakeman Leziy/Miller Zuckerberg Grayzel/Truelove Menage Bernie Yurth Johnson

Dynamic Internal Marketing… Scheduling for Success Dental Quality Assurance Commission … Osteoporosis: Implications in Clinical… The Christensen “Bottom Line” Pediatric Dental Pearls for 2012 Clinical Periodontal/Implant Therapy … The Power of the Question... Earning the Right to Influence… Infection Control for the 21st Century Safety and Health Issues for Dental Offices… Maximizing the Fulfillment Factor… Occlusion - Diagnosis Driven Management A Surgical and Restorative Blueprint… Technology Integration in the Dental Office Tongue Tied: A Story NOT Silenced… The Periodontic/Orthodontic Connection… Dental Photography - Fundamentals and Application A Sedation Pharmacology Primer…

53 59 57 48 49 49 55 50 57 50 58 51 52 53 54 50 54 59 55

20 · Register online today - www.wsda.org/pndc

Carr Ethics Caruso Cole Zuckerberg Liberman et al Horton

The Health and Well-Being of the Dentist… Ethics Panel 150 Years of Modern Dentistry… (Fee: $135) BLS for Health Care Providers (Fee: $95) Promoting Your Dental Practice…(Fee: $275) The Accuracy Factor: Taking Quality…(Fee: $95) Tools to Streamline Your Practice… (Fee: $95)

55 53 61 61 62 62 61

Dental Assistant Educational track Thursday, June 14 Instructor Title

Page

Osuna Smith Novy Novy Zelesky Behrendt Zase Blake Oda Zelesky Behrendt Pearsall Ryder Ryder Smith Osuna Menage Bernie Brucia Phillips Johnson Carr Cole Cole Zahrebelny Blake Mele Henderson

26 26 27 35 29 33 29 30 30 38 38 38 33 34 41 36 37 32 38 26 34 41 42 46 45 46 45

What is It? How Do I Use It?… Forever Young: Eat Well, Live Well… Be Very Afraid (If your name is Strep Mutans) My Patient Keeps Getting Cavities… Staff is an Infection… The 10 Components of a Thriving Practice Cosmetic Pearls for the General Practitioner Be the Best You Can Be… Common Oral Diseases: What to Watch … The Passion Centered Office The 12 Most Effective Dental Marketing Tactics… Safety and Health Issues for Dental Offices… Gums to Guts: Periodontal Medicine… Hey, I Can Do That! Periodontics for the … Energy for Life! Save Me – Save You! Ergonomics and… Principles of Aesthetic Dental Hygiene… Restorative Materials & Techniques… Patient Specific Planning for Esthetic… A Fun Pharmacological Review for Dentistry The Health and Well-Being of the Dentist… Heartsaver First Aid (Fee: $95) BLS for Health Care Providers (Fee: $95) Completing the Medical CMS-1500 Claim… (Fee: $145) ADAA Learning in the Round (Fee: $45) Let’s Do It: Search Engine Optimization… (Fee: $100) Clinical Photography Workshop (Fee: $100)

Friday, June 15 Instructor Title

Page

DQAC Kirsch Kirsch Otomo-Corgel Christensen Keels Otomo-Corgel Osborne Milnar Osborne Gerba Pearsall Shinn Leziy/Miller

57 53 59 48 49 49 55 50 50 57 50 58 57 53

Dental Quality Assurance Commission – Mock… Dynamic Internal Marketing… Scheduling for Success Osteoporosis: Implications in Clinical… The Christensen “Bottom Line” Pediatric Dental Pearls for 2012 Clinical Periodontal/Implant Therapy… The Power of the Question... Creating Natural Esthetics: Composite Restorations Earning the Right to Influence…Facing Challenging … Infection Control for the 21st Century Safety and Health Issues for Dental Offices … Maximizing the Fulfillment Factor in Dentistry and Life A Surgical and Restorative Blueprint…

Zuckerberg Grayzel/Truelove Blake Calloway Calloway Menage Bernie Yurth Johnson Carr Ethics Blake Liberman et al Milnar Cole Zuckerberg Horton Pak

Technology Integration in the Dental Office Tongue Tied: A Story NOT Silenced… Be the Best You Can Be: A Seminar… Keeping the Flame Alive Show Me the Money in Black, White, and Green The Periodontic/Orthodontic Connection… Dental Photography - Fundamentals and Application A Sedation Pharmacology Primer… The Health and Well-Being of the Dentist… Ethics Panel ADAA Learning in the Round (Fee: $45) The Accuracy Factor: (Fee: $115) A Shade Selection… (Fee: D - $145; T,A - $105) BLS for Health Care Providers (Fee: $95) Promoting Your Dental Practice … (Fee: $275) Tools to Streamline Your Practice… (Fee: $95) E4D for Non-Users (Fee $50)

54 50 58 54 59 54 59 55 55 53 60 62 63 61 62 61 62

Front Office Educational track Thursday, June 14 Instructor Title

Page

Smith Zelesky Behrendt Zelesky Behrendt Pearsall Ryder Brown Smith Carr Zahrebelny DQAC Zahrebelny Mele Brown

26 29 33 38 38 38 33 33 41 34 26 57 46 46 46

Forever Young: Eat Well, Live Well, Age Well! Staff is an Infection… The 10 Components of a Thriving Practice The Passion Centered Office The 12 Most Effective Dental Marketing Tactics… Safety and Health Issues for Dental Offices … Gums to Guts: Periodontal Medicine and New… Connect the Dots to Help Patients Say Yes Energy for Life! The Health and Well-Being of the Dentist… An Introduction to Medical Billing in the General … Dental Quality Assurance Commission… Completing the Medical CMS-1500 Claim…(Fee: $145) Let’s Do It: Search Engine Optimization… (Fee: $100) Create the Ultimate New Patient Experience (Fee: $159)

Friday, June 15 Instructor Title

Page

Kirsch Kirsch Christensen Keels Osborne Grayzel/Truelove Osborne Gerba Pearsall Shinn Zuckerberg Carr Ethics Zuckerberg Horton

53 59 49 49 50 50 57 50 58 51 54 55 53 62 61

Dynamic Internal Marketing and Customer… Scheduling for Success The Christensen “Bottom Line” Pediatric Dental Pearls for 2012 The Power of the Question...How to Move Your… Tongue Tied: A Story NOT Silenced… Earning the Right to Influence…Facing Challenging… Infection Control for the 21st Century Safety and Health Issues for Dental Offices… Maximizing the Fulfillment Factor in Dentistry and Life Technology Integration in the Dental Office The Health and Well-Being of the Dentist… Ethics Panel Promoting Your Dental Practice… (Fee: $275) Tools to Streamline Your Practice… (Fee: $95)

Spouse Educational Track Thursday, June 14

Instructor Title

Page

Smith Zelesky Behrendt Zelesky Behrendt Pearsall Elster/Darke Ryder Brown Smith Cooper Carr Zahrebelny Mele Zahrebelny Brown

26 29 33 38 38 38 34 33 33 41 30 34 26 46 46 46

Forever Young: Eat Well, Live Well, Age Well! Staff is an Infection… The 10 Components of a Thriving Practice The Passion Centered Office The 12 Most Effective Dental Marketing Tactics… Safety and Health Issues for Dental Offices… Value Optimized Practice Gums to Guts: Periodontal Medicine… Connect the Dots to Help Patients Say Yes Energy for Life Futures Strategies: Preparing Dentists for… The Health and Well-Being of the Dentist… An Introduction to Medical Billing in the… Let’s Do It: Search Engine Optimization… (Fee: $100) Correctly Completing the Medical… (Fee: $145) Create the Ultimate New Patient Experience (Fee: $159)

Friday, June 15

Instructor Title

Page

DQAC Kirsch Christensen Keels Osborne Grayzel/Truelove Osborne Gerba Pearsall Shinn Elster Zuckerberg Yurth Carr Zuckerberg Horton

57 53 49 49 50 50 57 50 58 51 54 54 59 34 62 61

Dental Quality Assurance Commission … Dynamic Internal Marketing and Customer Service Skills The Christensen “Bottom Line” Pediatric Dental Pearls for 2012 The Power of the Question... Tongue Tied: A Story NOT Silenced… Earning the Right to Influence… Infection Control for the 21st Century Safety and Health Issues for Dental Offices… Maximizing the Fulfillment Factor in Dentistry and Life Investing & Retirement Strategies in These… Technology Integration in the Dental Office Dental Photography - Fundamentals and Application The Health and Well-Being of the Dentist… Promoting Your Dental Practice … (Fee: $275) Tools to Streamline Your Practice… (Fee: $95)

Like us on Facebook: www.facebook.com/pacificnwdentalconference Register online today - www.wsda.org/pndc · 21

Career Enhancement Series for Hygienists, Assistants, Front Office staff and Spouses

tracks

8:30 a.m. - 11:30 a.m. Osuna 8:30 a.m. - 11:30 a.m. Smith 8:30 a.m. - 11:30 a.m. Novy 8:30 a.m. - 11:30 a.m. DiMarco/Bassett 8:30 a.m. - 11:30 a.m. Zelesky 8:30 a.m. - 11:30 a.m. Behrendt 8:30 a.m. - 11:30 a.m. Blake 8:30 a.m. - 11:30 a.m. Zase 8:30 a.m. - 11:30 a.m. Oda 8:30 a.m - 11:30 a.m. Kratchman 8:30 a.m. - 11:30 a.m. Wu 8:30 a.m. - 11:30 a.m. Ryder 8:30 a.m. - 11:30 a.m. Hess 8:30 a.m - 11:30 a.m. Brucia 8:30 a.m. - noon Johnson 8:30 a.m. - 11:30 a.m. Zahrebelny 8:30 a.m. - 11:30 a.m. Brown 9:00 a.m. - 11:30 a.m. Elster/Drake 9:00 a.m. - noon Cooper 2:00 p.m. - 3:30 p.m. Carr 2:00 p.m. - 5:00 p.m. Novy 2:00 p.m. - 5:00 p.m. Zelesky 2:00 p.m. - 5:00 p.m. Behrendt 2:00 p.m. - 5:00 p.m. Kratchman 2:00 p.m. - 5:00 p.m. Oda 2:00p.m. - 5:00 p.m. Zase 2:00 p.m. - 5:00 p.m. DiMarco/Bassett 2:00 p.m. - 5:00 p.m. Smith 2:00 p.m. - 5:00 p.m. Pearsall 2:00 p.m. - 5:00 p.m. Brucia 2:00 p.m. - 5:00 p.m. Moore-Sanchez Verbiest 2:00 p.m. - 5:00 p.m. Ryder 2:00 p.m. - 5:30 p.m. Johnson 2:00 p.m. - 5:00 p.m. Osuna 2:00 p.m. - 5:00 p.m. Menage Bernie 2:00 p.m. - 5:00 p.m. Phillips 2:00 p.m. - 5:00 p.m. Cooper

What is It? How Do I Use It?… Forever Young: Eat Well, Live Well, Age Well! Be Very Afraid (If your name is Strep Mutans) Numb and Number: Enhancing Your … Staff is an Infection but a Team is an Inspiration The 10 Components of a Thriving Practice Be the Best You Can Be… Cosmetic Pearls for the General Practitioner Common Oral Diseases: What to Watch… Microendodontics: Endodontics in the Twenty … Changing Concepts of Ultrasonics Gums to Guts: Periodontal Medicine … Tips for Restoring Implants - How to Avoid My Mistakes! Restorative Materials & Techniques Update 2012 A Fun Pharmacological Review for Dentistry An Introduction to Medical Billing … Connect the Dots to Help Patients Say Yes Value Optimized Practice Futures Strategies: Preparing Dentists … The Health and Well-Being of the Dentist… My Patient Keeps Getting Cavities … The Passion Centered Practice The 12 Most Effective Dental Marketing Tactics… Microendodontics: Endodontics in the … Common Oral Diseases: What to Watch … Cosmetic Pearls for the General Practitioner Numb and Number: Enhancing Your Local … Energy for Life! Safety and Health Issues for Dental Offices … Restorative Materials & Techniques Update 2012 Risk Management Hey, I Can Do That! Periodontics for the General … A Fun Pharmacological Review for Dentistry Save Me – Save You! Ergonomics and … Principles of Aesthetic Dental Hygiene… Patient Specific Planning for Esthetic … Futures Strategies: Preparing Dentists for …

Heartsaver First Aid Equipment Maintenance, Handpiece Repairs … BLS for Health Care Providers Let’s Do It: Search Engine Optimization, Social … CEREC Training for Non-Owners Clinical Photography Workshop … Occlusion and Esthetics BLS for Health Care Providers Achieving Clinical Competence with Ultrasonic… ADAA Learning in the Round Let’s Do It: Search Engine Optimization, Social… Correctly Completing the Medical CMS-1500 … CEREC Training for Non-Owners Occlusion and Esthetics Create the Ultimate New Patient Experience

22 · Register online today - www.wsda.org/pndc

ES U

THURSDAY WORKSHOPS TIME INSTRUCTOR TITLE AUDIENCE 8:30 a.m. - 11:30 a.m. Cole 8:30 a.m. - 11:30 a.m. Stalford 8:30 a.m. - 11:30 a.m. Cole 8:30 a.m. - 11:30 a.m. Mele 8:30 a.m. - 11:30 a.m. DiRe 8:30 a.m. - 11:30 a.m. Henderson 8:30 a.m. - 11:30 a.m. McDonald 2:00 p.m. - 5:00 p.m. Cole 2:00 p.m. - 5:00 p.m. Wu 2:00 p.m. - 5:00 p.m. Blake 2:00 p.m. - 5:00 p.m. Mele 2:00 p.m. - 5:00 p.m. Zahrebelny 2:00 p.m. - 5:00 p.m. DiRe 2:00 p.m. - 5:00 p.m. McDonald 2:00 p.m. - 5:00 p.m. Brown

IC E E/

FF O

T N O

O SP

B LA

T IS

AN ST

SI AS

YG I

N DE

DI AU

Thursday Schedule-at-a-Glance

THURSDAY LECTURES TIME INSTRUCTOR TITLE

SUBJECT

PAGE ROOM Product Update 26 618-620 Health/Wellness/Nutrition 26 3AB Caries 27 607 Anesthesia 29 616-617 Team Motivation 29 6B Practice Management 33 6C Dental Assisting 30 2AB Cosmetic Dentistry 29 4C-4 Oral Pathology 30 606 Endodontics 33 4-C3 Ultrasonics 34 4C-1 Periodontics 33 613-614 Implant Restoration 30 610 Adhesive/Restorative Dentistry 32 4C-2 Pharmacology 26 6E Medical Billing 26 608-609 Communication 33 611-612 Practice Management 34 309 Practice Management 30 401 Chemical Dependency 34 206 Caries 35 607 Team Motivation 38 6B Practice Management 38 6C Endodontics 33 4-C3 Oral Pathology 30 606 Cosmetic Dentistry 29 4C-4 Anesthesia 29 616-617 Nutrition 41 3AB WISHA Compliance 38 611-612 Adhesive/Restorative 32 4C-2 Risk Management 41 310 Periodontics 34 Pharmacology 26 Ergonomics 36 Dental Hygiene 37 Digital Implantology 38 Practice Management 41

613-614 6E 618-620 2AB 610 401

SUBJECT

FEE CODE PAGE ROOM

First Aid Office Repairs Basic Life Support Social Media CEREC Digital Photog. Occlusion Basic Life Support Ultrasonics Dental Assisting Social Media Medical Claim Forms CEREC Occlusion Communication

$95 1 41 307-308 $125 4 42 303 $95 2 42 204-205 $100 5 45 211 $50 23 42 306 $100 22 46 603 $195 25 42 605 $95 3 42 204-205 $115 8 45 305 $45 7 45 304 $100 6 45 211 $145 9 46 604 $50 24 42 306 $195 26 42 605 $159 27 46 602

ES U

SUBJECT

PAGE ROOM

Dynamic Internal Marketing and Customer… Osteoporosis: Implications in Clinical … The Christensen “Bottom Line” Pediatric Dental Pearls for 2012 The Power of the Question...How to Move Your… Creating Natural Esthetics: Composite Restorations Tongue Tied: A Story NOT Silenced by Stage IV… Infection Control for the 21st Century Maximizing the Fulfillment Factor in Dentistry… Occlusion - Diagnosis Driven Management A Surgical and Restorative Blueprint for Ideal … Technology Integration in the Dental Office Keeping the Flame Alive The Periodontic/Orthodontic Connection… A Sedation Pharmacology Primer If You Can Stay Awake… Ethics Panel Investing & Retirement Strategies in These … The Health and Well-Being of the Dentist… Dental Quality Assurance Commission … The Christensen “Bottom Line” Scheduling for Success Clinical Periodontal/Implant Therapy… A Sedation Pharmacology Primer If You Can Stay Awake… A Surgical and Restorative Blueprint for Ideal … Earning the Right to Influence… Pediatric Dental Pearls for 2012 Infection Control for the 21st Century Safety and Health Issues for Dental Offices … Occlusion - Diagnosis Driven Management Risk Management

Marketing/Customer Service 53 Periodontics 48 Dental Materials 49 Pediatric Dentistry 49 Communication 50 Restorative 50 Oral Cancer 50 Germ Control 50 Volunteerism 51 Occlusion 52 Implants 53 Technology 54 Dental Assisting 54 Perio/Ortho 54 Sedation 55 Ethics 53 Practice Management 54 Chemical Dependency 55 DQAC 57 Dental Materials 49 Scheduling 59 Women’s Health 55 Sedation 55 Implants 53 Communication 57 Pediatric Dentistry 49 Germ Control 57 WISHA Compliance 58 Occlusion 57 Risk Management 58

618-620 6A 6C 616-617 611-612 4C-1 6B 605-610 310 4-C3 4C-4 4C-2 3AB 2AB 6E 401 309 206 401 6C 618-620 6A 6E 4C-4 611-612 616-617 605-610 4C-2 4-C3 310

Tongue Tied: A Story NOT Silenced by Stage IV … Be the Best You Can Be: A Seminar for Dental … Show Me the Money in Black, White, and Green Dental Photography - Fundamentals and Application

Oral Cancer 58 Dental Assisting 58 Practice Management 59 Dental Photography 59

6B 2AB 3AB 4C-1

FRIDAY WORKSHOPS TIME INSTRUCTOR TITLE AUDIENCE

SUBJECT

8:00 a.m. -11:00 a.m. Cole BLS for Health Care Providers Basic Life Support Health and Wellness 8:00 a.m. - 11:00 a.m. Caruso 150 Years of Modern Dentistry: Survival of the Fittest…! Office Repairs 8:00 a.m. - 11:00 a.m. Stalford Equipment Maintenance, Handpiece Repairs … Dental Assisting 8:00 a.m. - 11:00 a.m. Blake ADAA Learning in the Round Daisy Software 8:00 a.m. - 11:00 a.m. Horton Tools to Safeguard and Streamline Your Practice Radiography 8:30 a.m. - 11:30 a.m Liberman et al. The Accuracy Factor: Taking Quality Radiographs… E4D 9:00 a.m. - 11:30 a.m. Pak E4D for Non-Users Shade Selection 1:00 p.m. - 4:00 p.m. Milnar A Shade Selection Workshop for the Team… Social Media 1:00 p.m. - 4:00 p.m. Zuckerberg Promoting Your Dental Practice with Social Media Health and Wellness 1:00 p.m. - 4:00 p.m. Caruso 150 Years of Modern Dentistry: Survival of the Fittest… E4D 1:00 p.m. - 3:30 p.m. Pak E4D for Non-Users Basic Life Support 1:00 p.m. - 4:00 p.m. Cole BLS for Health Care Providers Radiography 1:30 p.m. - 4:30 p.m. Liberman, et al The Accuracy Factor: Taking Quality Radiographs …

FEE CODE PAGE ROOM $95 10 61 204-205 $135 14 61 307-308 $125 17 61 303 $45 16 60 304 $95 30 61 613 $115 12 62 211 $50 28 62 614 D - $145 18 - D 63 306 T,A - $105 19 - T,A $275 20 62 304 $135 15 61 307-308 $50 29 62 614 $95 11 62 204-205 $115 13 62 211

Friday Schedule-at-a-Glance

Kirsch Otomo-Corgel Christensen Keels Osborne Milnar Grayzel/Truelove Gerba Shinn Bakeman Leziy/Miller Zuckerberg Calloway Menage Bernie Johnson Ethics Elster Carr DQAC Christensen Kirsch Otomo-Corgel Johnson Leziy/Miller Osborne Keels Gerba Pearsall Bakeman Moore-Sanchez Verbiest Grayzel/Truelove Blake Calloway Yurth

IC E FF

T N O

O SP

B LA

ST SI

YG I

N DE

INSTRUCTOR TITLE

8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m.- 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:00 a.m. 8:00 a.m. - 11:30 a.m. 9:00 a.m. - 11:00 a.m. 9:00 a.m. - 11:30 a.m. 1:00 p.m. - 2:30 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:30 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. – 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m. 1:00 p.m. - 4:00 p.m.

FRIDAY LECTURES TIME

IC E FF O

T N

YG I

Everyday Endodontics, Set for Success Asymptomatic Cracked Teeth Team Development and the Indispensability… AGD Howard Prize Competition Internal and External Resorption… Evidence Based Dentistry, How Can It work for Us? Dentistry and Pregnancy: Do We or Don’t We?

Hagel-Bradway Chyz Ringham-Cowan Howard Prize Wuerch Hagel-Bradway Carsten

8:00 a.m. - 8:50 a.m 9:00 a.m. - 9:50 a.m. 10:00 a.m. - 10:50 a.m 11:00 a.m. - 11:50 a.m. 2:00 p.m. - 2:50 p.m. 3:00 p.m. - 3:50 p.m 4:00 p.m. - 4:50 p.m.

FRIDAY EMER ALD CITY LECTURE SERIES TIME INSTRUCTOR TITLE 8:00 a.m. - 8:50 a.m 9:00 a.m. - 9:50 a.m. 10:00 a.m. - 10:50 a.m 1:00 p.m. - 1:50 p.m. 2:00 p.m. - 2:50 p.m.

Camm, Camm Javadi Klass Quarnstrom Hanson Huggins

Old Seller, New Buyer, No Bank Needed! Diabetes and Periodontal Disease How To Mediate Patient Complaints Age Relevant Dentistry for Mature Adults “Special”? Yes, you can treat them!

Emerald City Lecture Series, Day 1 · Thursday, June 14

ECLS Schedule-at-a-Glance

THURSDAY EMER ALD CITY LECTURE SERIES TIME INSTRUCTOR TITLE

SUBJECT

PAGE ROOM

Endodontics Cracks Practice Management Howard Prize Resorption Endodontics Pregnancy Medicine

24 24 25 25 25 25 25

SUBJECT

PAGE ROOM

Practice Management Diabetes Peer Review Age vs. Dentistry Special Needs

46 47 47 47 48

615 615 615 615 615 615 615

615 615 615 615 615

THURSDAY ECLS PROGRAM Endodontics

Cracks

Everyday Endodontics, Set for Success

Asymptomatic Cracked Teeth

Susan Hagel-Bradway, DMD, MS

Grant T. Chyz, DDS

Thursday, June 14 from 8:00 a.m. - 8:50 a.m CDE Credit: 50 minutes Room: 615

Thursday, June 14 from 9:00 a.m. - 9:50 a.m. CDE Credit: 50 minutes Room: 615

Technology available for endodontic treatment can allow for increased success in less time which is good for practitioners and their patients. Endodontic success can be won or lost in the initial phases of diagnosis, case selection and access. This course will address some of the everyday mistakes made in these initial stages and some ways to identify and overcome these pitfalls.

Asymptomatic cracks in dentin have received little attention in the literature, yet they represent the beginning of structural failure for teeth. In this course, evidence will be presented to back up this claim, and to help participants understand the risks and benefits of offering treatment to prevent crack propagation. Attendees will leave this course with an evidence based appreciation for early “true” cracks that will help them make more effective decisions for treatment in their offices.

Dr. Hagel-Bradway graduated from The University of Mississippi with her dental degree in 1984 and received her certificate in endodontics from SUNY Buffalo in 1988. She is a diplomate of the American Board of Endodontics and has a full time practice with her husband in Tacoma/Puyallup, Wash.

Learning Objectives: • Understand treatment guidelines • Learn insurance considerations • Recognize the importance of informed consent Dr. Chyz graduated from University of Michigan in 1983 and has a private practice in downtown Seattle.

24 · Register online today - www.wsda.org/pndc

Resorption

Team Development and the Indispensability of Conflict

Internal and External Resorption: Etiology, Diagnosis and Treatment

Yvette M. Ringham-Cowan, BA, MA Thursday, June 14 from 10:00 a.m. - 10:50 a.m. CDE Credit: 50 minutes Room: 615 This is an interactive, research-based, and action-proven presentation on conflict management for a dental team. As de facto leaders it is essential for dentists to understand the evolution of team-development. The underlying objective is to expand the audience’s understanding of conflict management and to magnify the importance of relationships within the team. Learning Objectives: • How, when, and why conflict manifests • How conflict can be managed • The importance of team relationships Ms. Ringham-Cowan attended the University of Victoria for her BA in political science and Royal Roads University for her MA in conflict analysis and management. She has worked in dentistry for over 20 years in roles including college instructor, manager, and practice management consultant.

Rolf M. Wuerch, DDS Thursday, June 14 from 2:00 p.m. - 2:50 p.m. CDE Credit: 50 minutes Room: 615 Tooth resorption happens frequently in the dental office. To provide proper treatment, there needs to be a proper diagnosis. The objective of this course is to help the dental team determine whether a tooth has internal or external resorption and what is the potential outcomes. Learning Objectives: • Causes of resorption • How to determine internal and external resorption • How to distinguish between different type of external resorption

AGD Howard Prize Competition

Dr. Wuerch is a partner in Advanced Endodontic Care with offices in the Tri-Cities and Walla Walla, Wash. He graduated from Loma Linda University Dental School in 1999 and completed a one year AED in 2000. He received his endodontic training from US Army endodontic residency program at Fort Bragg N.C. in 2004. He is a diplomate of the American Board of Endodontics.

AGD Howard Prize Competition

Endodontics

This course does not award CDE credits Room: 615 Washington AGD Howard Prize Winner Thursday, June 14 from 11:00 a.m. – 11:20 a.m. Recipient to be announced Oregon AGD Howard Prize Winner Thursday, June 14 from 11:30 a.m. – 11:50 a.m. Recipient to be announced

is and is not and how we can use it to enhance our practices. Dr. Hagel-Bradway graduated from The University of Mississippi with her dental degree in 1984 and received her certificate in endodontics from SUNY Buffalo in 1988. She is a diplomate of the American Board of Endodontics and has a full time practice with her husband in Tacoma/Puyallup, Wash.

Pregnancy Medicine Dentistry and Pregnancy: Do We or Don’t We? David L. Carsten, DDS, MAGD, FACD Thursday, June 14 from 4:00 p.m. - 4:50 p.m. CDE Credit: 50 minutes Room: 615 This course reviews concerns for the health and safety of the mother, developing fetus, and neonate during dental treatment. The physiology of the pregnant and postpartum woman is reviewed because it is essential to understanding potential interplay with local anesthesia and the stress of a dental appointment. Attendees will leave with a medically sound basis for treatment or avoidance of treatment for pregnant patients. Dr. Carsten is a graduate of the University of Washington School of Dentistry (1984) and holds a certificate in dental anesthesiology from Lutheran Medical Center in Brooklyn, N.Y.

Evidence Based Dentistry, How Can It Work for Us? Susan Hagel-Bradway, DMD, MS Thursday, June 14 from 3:00 p.m. - 3:50 p.m. CDE Credit: 50 minutes Room: 615 Google is a common source of information about a product, service, material or technique. This works well for many things but is not the best resource for contemporary advances in dentistry. So much of what we do every day is done because we learned it that way. The ADA has stepped up with “evidence based dentistry” to help us and our patients sort through the information. Not only can orientation to EBD help us find answers, but it is designed to help us help our patients get answers to their healthcare questions. This lecture will show what EBD

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Carsten

Chyz

Hagel-Bradway

Ringham-Cohen

Wuerch

Emerald City Lecture Series, Day 1 · Thursday, June 14

Practice Management

Lectures · Thursday, June 14

THURSDAY LECTURES

Product Update

Pharmacology A Fun Pharmacological Review for Dentistry Bart Johnson, DDS, MS

Dr. Johnson is the Director of the Swedish GPR Program and coowner of Seattle Special Care Dentistry, a private practice focusing on the care of medically complex patients. He teaches internal medicine, sedation, medical emergencies, physical diagnosis, hospital dentistry, pharmacology, BLS and ACLS. Medical Billing

Thursday, June 14 from 8:30 a.m. - noon & con’t. 2:00 p.m. - 5:30 p.m. CDE Credit: 3.5 Hours a.m. / 3.5 Hours p.m. Room: 6E

An Introduction to Medical Billing in the General Dental Practice

Yes, pharmacology can be fun when it makes sense! We will spend the day discussing several areas of dental pharmacology in a simple, no-nonsense manner that helps you understand what your drugs are doing and how to better use them to your advantage! Learning Objectives: • Local anesthesia: Tips and tricks for better success to get your patients numb, keep them numb, and be safe • Emergency meds: A primer on what drugs to have in your kit, what they do, simplified dosing instructions and when to use them • Analgesics: Narcotics vs. NSAIDs: How we can keep our patients comfy and safe • “Top Drugs”: A brief review of what medications are most commonly prescribed in America, and what they mean to the dental professional

Olya Zahrebelny, DDS Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Rooms: 608-609 The traditional thinking has always been that dental insurance covered procedures performed by a dentist and medical insurance covered procedures performed by a physician. This cannot be further from the truth. Medical plans can be accessed by anyone performing a medically covered procedure. In order to access these benefits, the dentist must be able to recognize procedures billable to medical plans, speak the medical billing “language”, and be familiar with the specific documentation requirements. Learning Objectives: • Basics of medical diagnosis and procedure coding • Learn procedures covered by most medical plans • Explore basic procedure examples

Johnson

Novy

Osuna

Smith

Zahrebelny 26 · Register online today - www.wsda.org/pndc

Note: This lecture is a pre-requisite for the “Correctly Completing the Medical CMS-1500 Claim Form” workshop on Thursday, June 14 from 2:00 p.m. – 5:00 p.m., Code 9 Dr. Zahrebelny has practiced in both hospitals and private practice environments for the past 34 years. She is a former consultant to commercial and government insurance programs and is currently a general dentist with special interests in comprehensive care.

What is It? How Do I Use It? Today’s Dental Products and Treatment Options Tricia Osuna, RDH, BS Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Rooms: 618-620 Dental care requires an exhaustive knowledge of products, instruments and equipment. The process of care requires us to understand what products are available and how to utilize them as well as understand available contemporary treatment options and how we can evaluate and implement them. Learning Objectives: • Identify products in the marketplace • Recognize how to implement new strategies to successfully prepare for patient conditions and therapies • Design programs which will enhance patient treatment and successful outcomes Ms. Osuna is a USC graduate and immediate past president of the American Academy of Dental Hygiene. Sponsored by:

Health, Wellness and Nutrition Forever Young: Eat Well, Live Well, Age Well! Pamela Smith, RD, LDN Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Room: 3AB This course explains the basics of the aging process and how to compensate for damage done to the body by living the sedentary American “Weigh” with poor diet and unprocessed chronic stress. Taking a holistic view, we will target all body systems (the heart, mind, immune and hormonal systems, among others) and the way they interact to keep the body functioning, healthier and younger.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Lectures · Thursday, June 17 14

Then, and Now Learning Objectives: • Learn how to be energized for life • Discover how to achieve overall wellness • Learn how to prevent specific illnesses associated with inflammation and aging.

From white-capped assistants demonstrating cigarettesmoking dummies, and Mad-Men styling in the 60s to today, PNDC attendees know how to dress for success when they come to learn. Below: attendees at the 1968 Scientific Session. Right: 2011 PNDC attendees mug for the camera.

Ms. Smith is a nutritionist, culinary consultant, author, and radio and television host. She is the best-selling author of “Eat Well, Live Well,” “The Energy Edge” and her newest, “When Your Hormones Go Wild”. Her radio spot “Tips for Living Well” may be heard on more than 800 stations nationwide.

Carries Be Very Afraid (If Your Name is Strep Mutans) Brian Novy, DDS Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Room: 607 If your name is Streptococcus mutans you have a lot to fear. A group of dentists and hygienists have figured out your weakness and they’re using that new information to eradicate your species by the bazilliongatrillions...and they’re using a lot more than fluoride! Course Objectives: • Learn the three types of bacteria that are implicated in dental caries • Understand how to implement targeted therapeutics in a variety of patients • Create restorations that inhibit secondary (recurrent) decay Dr. Novy is an assistant professor at Loma Linda University and maintains a private practice in Southern Calif. Sponsored by:

Your Smile. Our Vision.

Lectures · Thursday, June 14 28 · Register online today - www.wsda.org/pndc 28 · Register online today - www.wsda.org/pndc

Team Motivation

Cosmetic Dentistry

Numb and Number: Enhancing Your Local Anesthesia Toolkit

Staff is an Infection, but a Team is an Inspiration

Cosmetic Pearls for the General Practitioner

Gary Zelesky

Martin H. Zase, DMD

Arthur DiMarco, DMD Kathy Bassett Thursday, June 14 from 8:30 a.m. – 11:30 a.m. CDE Credit: 3 Hours Rooms: 616-617 This course will highlight local anesthetic updates in pharmacology, technique, and armamentarium using an interactive, case-based format. Case discussions will involve actual clinical experience, and evidence-based, common sense solutions will be discussed. (If you wish to participate in the interactive portions of this program, please come prepared to send text messages). Learning Objectives: • Learn a little known technique that can save the day • Apply pharmacology to your advantage (including the newest drugs) • Define “proactive” anesthesia and how, when, and why it can be useful • Explore the latest technology and its potentials, including those beyond anesthesia • Consider a promising new approach in needle-less anesthesia Dr. DiMarco is a graduate of the Medical University of South Carolina and is currently the director and affiliate faculty in the University of Washington School of Dentistry’s Regional Initiatives in Dental Education (RIDE) program in Spokane, Wash. He is also an associate professor in the Department of Dental Hygiene of Eastern Washington University. Ms. Bassett is a graduate of Eastern Washington University’s Department of Dental Hygiene and received her master’s degree from Lesley College. She has enjoyed 25 years of private practice experience focused mainly on local anesthesia and restorative expanded function and is currently the professor and clinic coordinator at Pierce College in Lakewood, Wash.

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Room: 6B Mr. Zelesky targets six key coaching tools that will make every team member function at peak performance and will make your clients your greatest cheerleaders! • Enthusiasm: The power of commitment — The three levels of every team • Navigation: The power of vision — Lessons from the Titanic! • Consistency: The power of personality — Team Temperaments • Optimism: The power of attitude — Lessons from the falls • Recognition: The power of reward — Lessons from JMack • Excellence: The power of performance: Not perfect but always excellent!

Thursday, June 14 from 8:30 a.m. -11:30 a.m. & con’t 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours a.m. / 3 Hours p.m. Room: 4C-4 Designed to help dentists who are in the process of converting their practices to include more cosmetic dentistry procedures, this lecture gives many tips on how to do cosmetic dentistry better and more efficiently. Subjects covered include basic adhesive and microdentistry techniques, smile design, zero sensitivity in both bleaching and posterior composites, laboratory communications, and patient communications for success. Learning Objectives: • Learn to hide or disguise porcelain and composite margins • Learn to utilize ovate pontics to make natural looking bridges • Learn opaquing, adhesive, and reparative techniques with composite and porcelain Dr. Zase is one of only a dozen dentists in the world to have both a Mastership from the Academy of General Dentistry and an Accreditation in Cosmetics from the American Academy of Cosmetic Dentistry. He was the 2006-2007 President of the AACD and serves on their Board of Accreditation Examiners. He currently practices in Connecticut at the Colchester Dental Group.

Learning Objectives: • Make your office highly productive while maintaining Sponsored by: a high level of passion and purpose • Welcome change and deal with passionless staff members • How to go beyond more programs and bring a new culture to the practice • Learn how to lead your team to higher levels of profitability, creating a pleasurable work environment Mr. Zelesky has presented motivational messages across the world. From England to Australia, from Hilton Hotels to Boeing, he has been inspiring audiences across the globe. Mr. Zelesky is best known for his explosive energy and contagious humor, and he was named one of the top three most entertaining speakers in the country by “Inside Edition.”

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Bassett

DiMarco

Zase

Zelesky

Lectures · Thursday, June 14

Anesthesia

Lectures · Thursday, June 14

Dental Assisting Be the Best You Can Be: A Seminar for Dental Assistants Only

CDE Credit: 3 Hours a.m. / 3 hours p.m. Room: 606

Jennifer Blake, CDA, EFDA, MADAA

Enthusiastic, informative and fun, this course will cover both common and uncommon diseases, and most importantly, problem cases that can be avoided by careful examination and interpretation of the clinical data. Attendees will leave this program with ample knowledge, renewed interest, and enthusiasm for the field of oral pathology.

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Thursday, June 14 from 8:30 a.m. - 11:30 a.m. (repeats Friday) CDE Credit: 3 Hours Room: 2AB A fun, fact-filled interactive look at dental assisting past, present, and future. What is the buzz about evidence-based dentistry? Is dental health really connected to overall health? Are you communicating with your team and patients? These questions and more will be answered in this session appropriate for all dental assistants new, seasoned, or in between. Learning Objectives: • How to recognize the difference between fact and fiction through evidence-based dentistry • Learn to re-energize yourself and your love of dental assisting • Discover skills to sharpen your communication Ms. Blake’s career as a dental assistant has included private practice chair-side assisting, teaching dental students how to work with expanded duty assignments, program administrator for an ADA Accredited Dental Assisting Program, and guest lecturer at dental assisting continuing education programs around the country. She is also a past president of the American Dental Assistants Association and is currently serving as the ADAA Director of Education and Professional Relations.

Oral Pathology Common Oral Diseases: What to Watch and What to Biopsy Dolphine Oda, BDS, MSc Thursday, June 14 from 8:30 a.m. - 11:30 a.m. & con’t. 2:00 p.m. - 5:00 p.m. 30 · Register online today - www.wsda.org/pndc

Learning Objectives: • Identify the most common and important oral epithelial, soft tissue and bony lesions • Formulate an applied differential diagnosis specific to each disease • Become familiar with chemicals and drugs that cause oral diseases and pigmentations, such as bisphosphonates induced jaw bone necrosis and drug induced oral pigmentation Dr. Oda serves on the medical staff at the University of Washington and Harborview Medical Centers. A diplomate of the American Board of Oral Pathology since 1987, Dr. Oda has earned an outstanding local, national and international reputation as an oral pathologist and pre-eminent educator in her field.

Practice Management Futures Strategies: Preparing Dentists for the Future of Dental Practice Marc B. Cooper, DDS, MSD Thursday, June 14 from 9:00 a.m. - noon CDE Credit: 3 Hours Room: 401 The context of dental practice has changed. Solo private practice, for many dentists, will not offer the future of success and prosperity once considered the standard. The significant reduction of reimbursements by WDS, the entrance of midlevel providers, and the expansion of corporate dentistry is irrefutable evidence. This course presents the changes reshaping the dental industry and the options available to rethink and redesign your practice for future success. Learning Objectives: • Distinguish the changes occurring in the industry that are directly impacting your practice

• Learn what other dentists are doing to succeed in this new future • Learn to position your practice assets and goodwill to realize the best ROI and personal income Dr. Cooper is CEO and Chairman of the Mastery Company which has been in existence since 1984. Implant Restoration Tips for Restoring Implants - How to Avoid My Mistakes! Timothy Hess, DDS, FAGD Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Room: 610 Although implant companies tell us that restoring an implant is just like restoring a tooth with a crown, we know that is not true. Implants can fail for many reasons including peri-implant disease, occlusal load, surgical technique and patient selection. Tips will be presented in this course based on current research and numerous failures will be shown to illustrate common errors that can be avoided. Learning Objectives: • Identify potential “mistakes” currently made in regards to restoring implants • Learn techniques to be implemented immediately to avoid implant failures • Become aware of how to monitor previously restored implants for possible future complications or failures Dr. Hess graduated from the University of Washington in 1994 and is an affiliate instructor in restorative dentistry there. He currently practices in Auburn, Wash.

Blake

Cooper

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Hess

Oda

Spouse/Guest Denotes recorded session (see page 8)

Seattle in the 60s

“1960 - on the edge of the future” In 1960, the population of the entire state of Washington was 2,853,214. In contrast, in 2011 nearly 2 million people called King County home. Although the late 60s were a turbulent time in the country, Washington state experienced halcyon days in the early part of the decade — and even could lay claim to a visit by the Beatles in 1964 — when they famously fished off their balcony at the Edgewater Hotel in downtown Seattle. Century 21 World’s Fair, April-October 1962. The World’s Fair arguably reenergized the downtown of Seattle, and was generally a smashing success, even finishing with a profit. The fair, given a futuristic science theme, was designed to leave behind a civic center, now known as Seattle Center, containing arts buildings, a food court, museums, and serving also as a fairground. The United States Science Pavilion (now the Pacific Science Center) was one of the central attractions. Boeing created and installed “a space age Spacearium” in the United States Science Pavilion, a permanent addition to the center and one of the most attractive features of the fair.

Above: The Chevy Impala was the best-selling car in the United States in the early 60s Photo, left: WSDA president-elect Donald Shaw and President George Dore, Jr. receive a proclamation from Dr. Wes Day in 1961. Above left, Dental students receive lab training, 1960 Register online today - www.wsda.org/pndc · 31

Lectures · Thursday, June 14

Adhesive/Restorative Dentistry Restorative Materials & Techniques Update 2012 Jeff J. Brucia, DDS Thursday, June 14 from 8:30 a.m - 11:30 a.m. & con’t 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours a.m. / 3 Hours p.m. Room: 4C-2 It is estimated that more than 80 percent of restorative failures are due to clinical error. The numerous choices in restorative materials has confused the clinician as to what is best indicated in a given situation. This course provides an overview of the restorative options you should consider today as well as a comprehensive discussion of the ever-changing world of dental adhesives. Learning Objectives: • Review the options available in adhesive systems including the new advancements in glass ionomers • Discuss the materials and techniques for Class I, II & V restorations • Learn techniques for the preparation, impressions, temporization, lab communication, material selection and cementation of indirect restorations Dr. Brucia graduated from the University of the Pacific School of Dentistry where he is currently an assistant professor of dental practice. He is practicing esthetic and restorative dentistry full time in San Francisco. He is the 2011 recipient of the Gordon J. Christensen Recognition Lecturer Award and has been selected by Dentistry Today as one of the top clinicians in dental continuing education. Sponsored by:

Periodontics Gums to Guts: Periodontal Medicine and New Developments Mark Ryder, DMD Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Rooms: 613-614 32 · Register online today - www.wsda.org/pndc

This course will present a review of the relation of systemic diseases and conditions, such as HIV and diabetes, to periodontal diseases, the role of smoking as the primary preventable risk for periodontal disease, and the benefits of smoking cessation strategies. It will conclude with a critical review of the possible ties between periodontal diseases and human health and discuss new methods to determine what patients may be at greater risk for periodontal diseases. Learning Objectives: • Understand what lines of evidence either support or do not support a relationship or association between periodontal diseases and systemic conditions • Understand how biofilms and inflammation from periodontal diseases may affect diseases and conditions in other parts of the body • Understand how both traditional and newer antimicrobial and anti-inflammatory approaches to treating periodontal diseases may benefit the overall health of the patient Dr. Ryder is a professor and chair of periodontology and director of the postgraduate program in periodontology at the University of California, San Francisco where he has been a faculty member for the past 33 years. He received his dental and specialty training from the Harvard School of Dental Medicine.

Endodontics Microendodontics: Endodontics in the Twenty First Century Sam Kratchman, DMD Thursday, June 14 from 8:30 a.m. - 11:30 a.m. & con’t 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours a.m. / 3 Hours p.m. Room: 4C-3 The specialty of endodontics has seen enormous change in technology over recent years. With the introduction of the operating microscope, nickel titanium rotary instruments and thermoplasticized gutta percha, the way we perform root canals has changed forever. We will discuss the new instruments on the market and show their use as well as their limitations. We will go step by step through clinical cases, explaining how to troubleshoot the most difficult clinical situations as well as retirement of endodontic failure.

Learning Objectives: • How to utilize the technology in your practice • How to treat difficult endodontic cases more easily • How to troubleshoot and retreat endodontic failure Dr. Kratchman received both his biology and dental degrees from Tufts University in Boston. He then earned his certificate of endodontics from the University of Pennsylvania where he currently serves as an Associate Professor of Endodontics and the Assistant Director of Graduate Endodontics. Sponsored by:

Practice Management The 10 Components of a Thriving Practice Kirk Behrendt Thursday, June 14 from 8:30 a.m. – 11:30 a.m. CDE Credit: 3 Hours Room: 6C

Connect the Dots to Help Patients Say Yes Tanya Brown, DMD Thursday, June 14 from 8:30 a.m. - 11:30 a.m. Code 27 CDE Credit: 3 Hours Rooms: 611-612 Do you want patients to say YES to the dentistry they deserve? Do you want to tap into the entire team’s potential for case acceptance? You will leave this course with practical solutions on how to increase your case acceptance. Learning Objectives: • Tap into your inner leadership potential • Enhance team meetings with 4 easy questions • Master every phone call with one simple step • Learn the top 2 areas that will enhance case acceptance • Discover the most important photos to help patients to say yes Dr. Brown is a Senior Consultant and Speaker for Miles Global, a leading dental practice management firm.

The future of comprehensive dentistry will be most available to those who position their teams as experts by creating a specific brand in their marketplace. This high-energy course is designed to show you and your team how to create the correct, low-cost, big return, service fixing, high-impact marketing efforts that separate the thriving practices from the starving practices. Learning Objectives: • How to establish “World Class Customer Service” and why “Being Good” won’t cut it anymore • Learn eight ways to dramatically grow production without working more hours • How to get patients to “pay in full” and “pay up front” for treatment Mr. Behrendt has been involved in public speaking, practice coaching, dental marketing and leadership facilitation for fifteen years. As the founder of ACT, his vision is driven by the commitment to provide highly personalized care to the dental profession.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Behrendt

Brucia

Brown

Kratchman

Ryder

Lectures · Thursday, June 14

Communication

Lectures · Thursday, June 14

Practice Management

Ultrasonics

Value Optimized Practice

Changing Concepts of Ultrasonics

Mike Elster Andrew Darke

Cheri Wu, RDH, BDSc

Thursday, June 14 from 9:00 a.m. - 11:30 a.m. CDE Credit: 2.5 Hours Room: 309 Why do most transitional events such as associateships, buyins and practice sales end in failure? Doctors who are not already planning their next transition are risking their futures. In this program, designed for dentists at every career stage, a detailed overview offers current approaches to dental practice transitions and value management. A step-by-step approach is presented that doctors can use to fast-track their transition timeline and maximize the benefits with astounding results. This course is not just about an “exit strategy,” but a path to career fulfillment, profitability and lifestyle. Note: Beginning June 1, attendees may call 800-444-6162 to schedule 50 minute mini-consultations with Mr. Elster during the PNDC. Mr. Elster is an expert with over 25 years experience in business planning and financial services with 17 of those years spent in the dental industry with Mercer Advisors. Since 2002, Mr. Drake has personally handled the transitions of over 500 dental practices. His extensive knowledge of tax, contracts, partnerships, and financial issues allow him to effectively coach all aspects of the transition process.

Thursday, June 14 from 8:30 a.m. - 11:30 a.m. CDE Credit: 3 Hours Room: 4C-1 Due to the paradigm shift in the philosophy of periodontal therapy, the improvement of ultrasonic insert design, and advancement in technology, ultrasonic instrumentation goes far beyond the removal of calculus. Effective removal of biofilm is critical in the fight against oral inflammation and achieving overall health. Ultrasonic debridement can be very effective,efficient and comfortable. This course will examine the characteristics of ultrasonic technology.

Dr. Carr is the medical director of the Washington Physicians Health program and has worked with healthcare professionals with potentially impairing illness since 1997.

Learning Objectives: • How to maximize clinical technique with scientific rationale • How to enhance client comfort and acceptance • Learn to work “smarter not harder”

Mark Ryder, DMD

Note: This course is a prerequisite for the Achieving Clinical Competence with Ultrasonic Technology workshop offered on Thursday, June 14, from 2:00 p.m. - 5:00 p.m., Code 8. Ms. Wu holds a BDSc degree from the University of British Columbia and is a RDH with 20 years of clinical experience in private and non-profit practice. She is currently the hygienist and independent practice owner at Focus on Dental Hygiene and holds a faculty position at Camosun College in Victoria, B.C. Ms. Wu lectures extensively on ultrasonics and assists schools nationally with the integration of ultrasonic instrumentation in their curriculums. Chemical Dependency The Health and Well-Being of the Dentist:The Best Investment in Career Quality and Longevity Gary B. Carr, MD

Carr

Ryder

Darke

Elster

Novy

34 · Register online today - www.wsda.org/pndc

Learning Objectives: • Understand addiction as a treatable primary illness that impacts the dental community • Understand the dental communities relationship with WPHP and the services we provide • Discuss psychiatric issues that can impair dentists and resources available to them

Thursday, June 14 from 2:00 p.m. – 3:30 p.m. CDE Credit: 1.5 Hours Room: 206 During this course, attendees will learn the importance of prioritizing health and wellness, and the consequences of chronic stress, burnout, depression and substance abuse.

Periodontics Hey, I Can Do That! Periodontics for the General Practitioner and Hygienist

Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Rooms: 613-614 This course will introduce some new and exciting developments in the diagnosis and treatment of periodontal diseases available now or in the near future. In addition, we will discuss the best ways to evaluate and reevaluate periodontal therapies, when it is indicated and appropriate to refer to a periodontal specialist, new methods to determine what patients may be at greater risk for periodontal diseases, and new developments in the control of periodontal disease inflammation and the plaque biofilm through local delivery of antibiotics, new local anesthetic delivery systems, and anti-inflammatory drugs. Learning Objectives: • Learn basic treatment strategies for periodontal diseases • Understand new systemic and local approaches for controlling the destructive effects of periodontal inflammation • Understand how new developments and concepts of periodontal disease affect all dental practices, and how to advise our patients Dr. Ryder is a professor and Chair of Periodontology and Director of the postgraduate program in periodontology at the University of California, San Francisco where he has been a faculty member for the past 33 years. He received his dental and specialty training from the Harvard School of Dental Medicine.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Lectures · Thursday, June 14

Caries My Patient Keeps Getting Cavities and I Don’t Know What to Do! Brian Novy, DDS Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Room: 607 There are secrets within dentistry that you have never been told. In order to understand oral disease, you have to understand the process at work within the mouth. Come find out what you were never taught and how to apply this new knowledge to help your patients stop getting cavities. Warning: This lecture may not be appropriate for anyone who enjoys finding carious lesions. Course Objectives: • Understand the mixed bacterial ecological approach to caries etiology • Learn what to use when fluoride stops working • Discover how to use basic salivary diagnostics in the practice Dr. Novy is an assistant professor at Loma Linda University and maintains a private practice in Southern Calif. Sponsored by:

Your Smile. Our Vision.

being green PNDC is green

Besides just being good for the environment, being green at the PNDC is good for your wallet. By trimming operating expenses, we’re able to pass those savings on to you and keep the price of the PNDC low. If you need handouts, visit www. wsda.org/pndc

Lectures · Thursday, June 14

Ergonomics Save Me – Save You! Ergonomics and Effective Patient Care Tricia Osuna, RDH, BS

A shout out to plaid!

Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Room 618-620

The late 70s and 80s were the heyday of polyester, the “spaceaged” fabric. According to Wikipedia: “Bell-bottomed pants remained popular throughout the decade. These combined with turtle necked shirts and flower-prints to form the characteristic ‘70s look. In the latter part of the decade, this gave way to three-piece suits, in large part because of the movie “Saturday Night Fever”. Looks like our members had no problem rockin’ plaid (and wide collars) at our 1978 Scientific Session!

There is an increased focus on ergonomics in the workplace and its impact on repetitive motion injuries. In this session, we will review ergonomics in general, how to increase your awareness of repetitive motion injuries and how instrument design, selection, and various other issues affect those injuries.

• Design a program which will enhance patient treatment while identifying ergonomic needs Ms. Osuna is a USC graduate and immediate past president of the American Academy of Dental Hygiene. Sponsored by:

Learning Objectives: • Identity habits that can cause harm to the clinician’s instrument abilities • Recognize need for a variety of instrument selections

Scientific Session, 1978 36 · Register online today - www.wsda.org/pndc

Lectures · Thursday, June 14

Dental Hygiene Principles of Aesthetic Dental Hygiene: A Patient Centered Approach for the Dental Team Kristy Menage Bernie, RDH, BS, RYT Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning.

Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Room: 2AB This course will provide dental professionals with the tools necessary to expand treatment options of the preventive appointment. This session will overview in-office treatment options as well as explore the various daily care options to maximize aesthetics and optimal oral health. Learning Objectives: • Define aesthetic dental hygiene and how this fits into the preventive appointment • Discuss aesthetic options with patients and understand the impact on health as well as social related benefits • Create comprehensive treatment plans incorporating concepts relating to aesthetic dental hygiene and identify the advantages of implementing this process of care Ms. Menage Bernie is the director of Educational Designs, a national corporate consulting company based in San Ramon, Calif. and a registered yoga teacher. As a frequent contributor to national publications, she has served on numerous editorial boards, and has authored a chapter on oral malodor in the latest edition of Mosby’s Dental Hygiene textbook.

Anesthesia Numb and Number: Enhancing Your Local Anesthesia Toolkit Arthur DiMarco, DMD Kathy Bassett

This course will highlight local anesthetic updates in pharmacology, technique, and armamentarium using an interactive, case-based format. Case discussions will involve actual clinical experience, and evidence-based, common sense solutions will be discussed. (If you wish to participate in the interactive portions of this program, please come prepared to send text messages). Learning Objectives: • Learn a little known technique that can save the day • Apply pharmacology to your advantage (including the newest drugs) • Define “proactive” anesthesia and how, when, and why it can be useful • Explore the latest technology and its potentials, including those beyond anesthesia • Consider a promising new approach in needle-less anesthesia Dr. DiMarco is a graduate of the Medical University of South Carolina and is currently the director and affiliate faculty in the University of Washington School of Dentistry’s Regional Initiatives in Dental Education (RIDE) program in Spokane, Wash. He is also an associate professor in the Department of Dental Hygiene of Eastern Washington University. Ms. Bassett is a graduate of Eastern Washington University’s Department of Dental Hygiene and received her master’s degree from Lesley College. She has enjoyed 25 years of private practice experience focused mainly on local anesthesia and restorative expanded function and is currently the professor and clinic coordinator at Pierce College in Lakewood, Wash.

Certification ADA

WSDA is a recognized provider by the Continuing Education Recognition Program (CERP), conducted under the auspices of the American Dental Association (ADA).

Academy of General Dentistry WSDA is designated as an Approved PACE Program Provider by the Academy of General Dentistry. For attendance verification, take your CDE Verification Form, which is available at the conclusion of each course, to the AGD booth in the PNDC Registration Area on Level 4 during conference hours.

Bassett

DiMarco

Menage-Bernie

Osuna

Thursday, June 14 from 2:00 p.m. – 5:00 p.m. (repeat) CDE Credit: 3 Hours Rooms: 616-617

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Lectures · Thursday, June 14

Practice Management The 12 Most Effective Dental Marketing Tactics for the Exceptional Practice Kirk Behrendt Thursday, June 14 from 2:00 p.m. – 5:00 p.m. CDE Credit: 3 Hours Room: 6C Dentists have become distraught with the diminishing ROI they have experienced with their marketing efforts. Guessing about what works can prove to be very costly mistake. This highenergy program is designed to show you which “in the trenches” strategies work and which ones don’t work in dentistry. Learning Objectives: • Twelve dental marketing tactics and how to use each one of them • The five things that great marketing can’t fix • How to market emotions instead of procedures and why it works Mr. Behrendt has been involved in public speaking, practice coaching, dental marketing and leadership facilitation for fifteen years. As the founder of ACT, his vision is driven by the commitment to provide highly personalized care to the dental profession.

Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Room: 610 For many clinicians and their patients, dental implants are quickly becoming the preferred treatment of choice for tooth replacement. As the paradigm continues to shift with implants becoming the standard of care, there is more demand for not only functional, but esthetic treatment outcomes. A comprehensive review of implant treatment planning, both analog and digital, will be provided. The rationale for the use of esthetic patient specific abutments will also be incorporated into the overall treatment planning procedure. Learning Objectives: • Develop treatment options for the restoration of patients function and esthetics • Become familiar with options for implant supported restorations • Understand the rationale for abutment selection Dr. Phillips received his dental degree from the University of Pennsylvania, and a certificate in prosthodontics with an MSD from the University of Washington. He maintains a private practice in Tacoma, Wash.

The Passion Centered Practice Gary Zelesky Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning.

Behrendt

Pearsall

Phillips

Zelesky

Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Room: 6B The Passion Centered Practice is based on Gary’s book, “The

38 · Register online today - www.wsda.org/pndc

Mr. Zelesky has presented motivational messages across the world. From England to Australia, from Hilton Hotels to Boeing, he has been inspiring audiences across the globe. Mr. Zelesky is best known for his explosive energy and contagious humor, and he was named one of the top three most entertaining speakers in the country by “Inside Edition.”

WISHA Compliance Safety and Health Issues for Dental Offices (WISHA Compliance)

Thursday, June 14 from 2:00 p.m. - 5:00 p.m. (Repeats Friday) CDE Credit: 3 Hours Rooms: 611-612

Team Motivation

Keith Phillips, DMD

Learning Objectives: • Discover how to make your practice passion centered not problem driven • Learn the difference between looking busy and being productive • Learn how passion effects the bottom line • Learn the keys to creating a pleasurable working environment

Dave Pearsall

Sponsored by:

Digital Implantology Patient Specific Planning for Esthetic Implant Outcomes

Passion Centered Person” which speaks to the heart of the dental office. The question of “How do you maintain high levels of energy, commitment and team unity in the mundane of simply doing your job every day?” will be answered in this exciting course.

This course from Labor and Industries will answer many safety questions, such as which regulations are most frequently violated, how an office accident prevention program can be implemented, how to reduce nitrous oxide exposure, and what L & I resources and consultation services are available to your dental office. Learning Objectives: • Understand Labor and Industries’ dental regulations • Learn how L&I consultants can help dentists • Become aware of health and safety issues related to nitrous oxide Mr. Pearsall has worked as an industrial hygiene consultant for the Washington State Department of Labor and Industries since 2008. He holds a BA in biology and geography, and a MA in public health from the University of Wash.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Dentistry’s Role in Treatment of OSA CPT Jon Dyer Obstructive sleep apnea (OSA) is an increasingly common medical condition affecting the health and quality of life of patients. There is a vast array of treatment options ranging from lifestyle modifications, nighttime use of continuous positive airway pressure (CPAP) devices, dental appliances, and a multitude of surgical options. Proper diagnosis, classification and patient selection by providers as well as patient motivation are keys to treatment success. The goals of this presentation are to outline the classification of OSA, explore different dental appliances available for the treatment of OSA, delineate indications for use of dental appliances, and to help the dental practitioner predict treatment outcomes. Comparison of Resin-Based Composite Placement Techniques CPT Jake England Restoring the proximal box class II restorations with resinbased composite has been a source of frustration for some dental providers due to the material’s physical properties. Stickiness, tug back and lack of condensability can create voids and open margins in final restorations. In today’s dental market there are new technologies attempting to address

Amano

Memic

Dyer

Rodriguez

England

Roeber

Mar

these problems. Devices such as the Sonic Fill (Kerr) and the ET 3000 (Brasseler) claim to decrease composite viscosity, temporarily increasing flowabilty, allowing better adaptation of proximal box restorations. This project evaluated the claims by comparing adaptation in proximal boxes restored using the devices with traditional placement. Regenerative (Revascularization) EndodonticTreatment CPT Regina Mar Regenerative endodontics is a rapidly evolving field in which the goal is to biologically replace the damaged cells of the pulp-dentin complex. Historically, apexification has been the method used to treat loss of vitality in immature permanent teeth with open apices; however, this results in a compromised root structure due to thinner dentin walls that are more prone to fracture. Regenerative endodontics in immature, necrotic teeth utilizes stem cells, growth factors, and a scaffold to form functional tissues. Despite the lack of a vital dentin-pulp complex, this procedure allows for further development of the root, as well as strengthening of the walls from deposition of new dentin. Botox in the Dental Office CPT Mirela Memic It comes as no surprise to many dentists that a patient’s chief complaint does not only include the appearance of their teeth, but many are also concerned about the structures that surround their teeth, including the soft tissues of the mouth and the face. Presently, in many states, the dental boards are considering licensing general dentists for the use of Botox in dental offices. When it comes to the head and neck, it is difficult to separate the therapeutic objectives of the practitioner from the aesthetic demands of the patient. This presentation will focus on the debate regarding utilization of Botox treatment in the dental office.

The Post-graduate residents in the Advanced Education in General Dentistry, a 12-month program at Joint Base Lewis-McChord (JBLM) will present table clinics inside the Exhibit Hall

Mini Implants: Treatment Option in Removable Prosthodontics CPT Joseph L. Rodriguez There is an increasing acceptance of mini implants among dental professionals and patients due to flexibility, simple placement and cost. Mature patients with inadequate bone and skeletally-immature patients with Ectodermal Dysplasia or severe hypodontia are candidates for mini implant-supported dentures. Adding mini implants for patients requiring removable prosthodontics may be a great benefit for them and your practice. Atraumatic Extractions: Techniques for a General Dentist to Consider CPT Jessica Roeber Atraumatic extraction techniques and products continue to grow in popularity as the trend for implant, esthetic and sedation dentistry increases. Are these new instruments and techniques viable for today’s dentist? The goal of this presentation is to define the term atraumatic extraction and to compare new atraumatic extraction techniques and instruments available to a dental practitioner. Digital Impressions: Dentistry of the Future, Available Today! CPT Joshua Sparks Ask patients what they dislike about a visit to the dentist and you can be sure that having an impression taken is near the top of the list. Any dentist will tell you that having to wait for material to set on a gagging patient can feel like a lifetime. Luckily digital dentistry has come a long way in the last decade. The latest generations of digital scanning technology can be as accurate as traditional impressions and offer less mess, quicker lab turn around, and fewer steps. Additionally, some units have the flexibility to offer same day dentistry through CAD/CAM milling. Explore the most common systems, their pros and cons to determine the difference they could make in your practice.

TABLE CLINIC

PRESENTATIONS

Thursday, June 14 from 12:00 p.m. - 1:30 p.m. CDE Credit: 1.5 Hours · Exhibit Hall

Sparks Register online today - www.wsda.org/pndc · 39

Table Clinic Presentations · Thursday, June 14

Biomarkers in Oral Cancer Detection CPT Aaron Amano The American Cancer Society estimates that there are over 35,000 new cases of oral and pharyngeal cancers diagnosed each year of which about 6900 will die. Researchers have recently identified several salivary biomarkers that can predict the presence OSCC with an accuracy of about 93%. Current research is focused on the early detection OSCC via saliva and development of a chair side assay. With future investigation saliva analysis may prove to be an effective method for diagnosis, prognosis prediction of OSCC and also serve as a mean to monitor the disease post therapy.

Lectures · Thursday, June 14 40 40 ·· Register Register online online today today -- www.wsda.org/pndc www.wsda.org/pndc

Christopher Verbiest Melissa Moore-Sanchez Thursday, June 14 from 2:00 p.m. - 5:00 p.m. (Repeats Friday) CDE Credit: 3 Hours Room: 310 This course uses case summaries and charts to illustrate common liability areas and how to avoid them. Emphasis will be placed on the most frequently asked practice management questions, including issues involving patient complaints, patient privacy, documentation of patient care, release of patient information and treatment of minors. Mr. Verbiest is vice president of Dentists Benefits Insurance Company in Milwaukee, Ore., and vice president of the Northwest Dentists Insurance Company (NORDIC) Ms. Moore-Sanchez began her professional liability insurance career as a medical malpractice claims representative working with hospitals, medical professionals and defense attorneys. Currently she is the manager for NORDIC, providing professional liability insurance and risk management services to dentists in the Pacific Northwest. Sponsored by: NORTHWEST DENTISTS I N S U RAN C E C O M PANY

Practice Management Futures Strategies: Preparing Dentists for the Future of Dental Practice Marc B. Cooper, DDS, MSD Thursday, June 14 from 2:00 p.m. - 5:00 p.m. (repeat) CDE Credit: 3 Hours Room: 401 The context of dental practice has changed. Solo private practice, for many dentists, will not offer the future of success and prosperity once considered the standard. The significant reduction of reimbursements by WDS, the entrance of midlevel providers, and the expansion of corporate dentistry is irrefutable evidence. This course presents the changes reshaping the den-

tal industry and the options available to rethink and redesign your practice for future success. Learning Objectives: • Distinguish the changes occurring in the industry that are directly impacting your practice • Learn what other dentists are doing to succeed in this new future • Learn to position your practice assets and goodwill to realize the best ROI and personal income Dr. Cooper is CEO and chairman of the Mastery Company which has been in existence since 1984.

Nutrition Energy for Life!

First Aid Heartsaver First Aid Art Cole Thursday, June 14 from 8:30 a.m. - 11:30 a.m. Code 1 CDE Credit: 3 Hours Fee: $95 Limit: 85 Room: 307-308 The Heartsaver First Aid course teaches participants how to manage illness and injuries in the first few minutes until professional help arrives. This course is designed for anyone who might respond to a first aid emergency due to job or regulatory requirements. Participants will receive a Heartsaver First Aid completion card (cards expire every year).

Pamela Smith, RD, LDN Thursday, June 14 from 2:00 p.m. - 5:00 p.m. CDE Credit: 3 Hours Room: 3AB Millions of Americans are controlled by fatigue, unaware of how much their personal power drain is negatively affecting their quality of life strategies to soar past fatigue, boost energy, shed the stress response and reclaim enthusiasm for life will be presented with the most current research, information and practical guidelines to enact peak performance living.

Mr. Cole is a firefighter/paramedic with more than 25 years of experience in Woodinville, Wash and is a nationally recognized speaker/ instructor. He brings with him a team of local firefighters and paramedics to teach the course.

Learning Objectives: • Identify how fatigue can affect wellness, thinking capability, susceptibility to sleep disorders, and the ability to effectively lose weight • Learn the most current research on energy and peak performance • Discover the strategy to soar past fatigue, boost metabolism, and shed stress response Ms. Smith is a nutritionist, culinary consultant, author, and radio and television host. She is the best-selling author of “Eat Well, Live Well” and “The Energy Edge” and her newest, “When Your Hormones Go Wild”. Her radio spot “Tips for Living Well” may be heard on over 800 stations nationwide.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Cole

Cooper

Moore-Sanchez

Smith

Verbiest

Spouse/Guest Denotes recorded session (see page 8)

Workshops · Thursday, June 14

Risk Management

THURSDAY WORKSHOPS

Lectures · Thursday, June 14

Risk Management

Workshops· Thursday, June 14

CEREC

Occlusion

CEREC Training for Non-Owners

Occlusion and Esthetics

Mark L. DiRe, DDS

Thomas R. McDonald, DMD

Thursday, June 14 from 8:30 a.m. - 11:30 a.m. Code 23 Thursday, June 14 from 2:00 p.m. - 5:00 p.m. (repeat) Code 24 CDE Credit: 3 Hours Fee: $50 Limit: 15 Room: 306

Thursday, June 14 from 8:30 a.m. - 11:30 a.m. Code 25 Thursday, June 14 from 2:00 p.m. - 5:00 p.m. (repeat) Code 26 CDE Credit: 3 Hours Fee: $195 Limit: 16 Room: 605

Continuous technical advances have taken CEREC from the realm of single tooth chairside restorations to a fully integrated digital impressioning, chairside milling, and lab collaboration system. This hands-on workshop will allow participants to learn the latest CAD/CAM system for digital impressioning techniques on fully functioning CEREC systems. It will also include a detailed understanding of chairside functionality. Participants will experience the capabilities of CEREC AC (Acquisition Center) and the future of the doctor/lab relationship.

Many clinicians have difficulty achieving an accurate, repeatable starting position for restorative treatment. In this “roll up your sleeves”, wet-gloved workshop, participants will manipulate materials and instruments to achieve accurate occlusal records and mounted diagnostic casts. Discussions will include a review of TMJ anatomy and its relationship to occlusal diagnosis and treatment. Complex restorative-esthetic cases will be discussed within the group.

Learning Objectives: • Capture impressions with explanation of technique • Discover a detailed overview of digital impressioning with connection to the lab • Understand the lab’s role with digital impressioning • Understand CAD/CAM design for chairside restorations • Review CEREC chairside materials • Finish CEREC restorations Dr. DiRe is a graduate of the University of Washington and has been a private practicing dentist in Bellevue, Wash, for over 35 years. Sponsored by:

Learning Objectives: • Learn multiple techniques for accurate occlusal records • Learn esthetic facebow records • Learn essential articulator techniques for cast mounting • Learn the instruments and techniques for diagnostic waxing Participants should bring: casts of their own teeth Dr. McDonald is a graduate of the University of Georgia and the Medical College of Georgia School of Dentistry. He maintains a full time private practice in Athens, Ga. Supplies provided by: Panadent Corp., Sultan Chemists, DELAR and Great Lakes Prosthodontics

DiRe

McDonald

Stalford

Participants will receive their CPR certification course completion card (cards expire every two years). Mr. Cole is a firefighter/paramedic with more than 25 years of experience in Woodinville, Wash and is a nationally recognized speaker/ instructor. He brings with him a team of local firefighters and paramedics to teach the course.

Office Repairs Equipment Maintenance, Handpiece Repairs Done in the Office Dan Stalford Thursday, June 14 from 8:30 a.m. - 11:30 a.m. Code 4 (Repeats Friday) CDE Credit: 3 Hours Fee: $125 Limit: 40 Room: 303 Participants at this hands-on workshop will be taught how to make basic dental equipment repairs in their office. Henry Schein Dental demonstrates how the pros do it. From fixing the leaky water syringe, to making adjustments to instrument sterilization, you will have a better understanding of how to maintain your equipment and save money. Whether you have owned your own practice for years, or are just beginning your career, you can benefit from this participation course.

BLS for Health Care Providers

Mr. Stalford has over 20 years in dental equipment repair, including four years in the army and a biomedical technician and 16 years in dental offices in Oregon and Washington. He is now the regional operations manager for Henry Schein in Western Wash.

Art Cole

Sponsored by:

April 30 • Last day for the Early Bird discount May 5 • Last day for hotel reservation discounts

Pediatric Dentistry Pediatric Dental Pearls for 2012

May 20 • Refund/Cancellation/Name substitution request deadline (must be submitted in writing)

Martha A. Keels, DDS, PhD

June 1 • Last day to pre-register

Friday, June 15 from 8:00 a.m. - 11:00 a.m. & con’t 1:00 p.m. – 4:00 p.m. CDE Credit: 3 Hours a.m. / 3 Hours p.m. Room 616-617

2013 PNDC · June 13 & 14

This first of a two-part series will highlight the when, what, and how of caries prevention in the primary dentition — from caries risk assessment to the latest on the recommendations of fluoride use. Pearls on managing the eruption and the orthodontic alignment of the primary teeth will be described and tips on treating habits and behavior management will be shared. A multitude of clinical cases are used to demonstrate the practical pearls. Eruption problems, dental acid erosion, and challenging trauma cases will be the focus of the second of the two-part series. Trauma management in the primary and permanent dentition will be discussed and cases using MTA with five year follow-up will be shared.

SEE YOU IN BELLEVUE!

Christensen

Hanson Huggins

Keels

Ottmo-Corgel

Learning Objectives: • How to manage mesiodens, ectopic canines and premolars • How to document and manage dental acid erosion from dietary sources or reflux • When and how to use MTA in trauma cases Dr. Keels is an associate professor and Division Chief of Pediatric

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Lectures · Friday, June 15

plication will be presented with an emphasis on periodontal/ implant treatment. Recent controversies regarding bisphosphonate osseous necrosis will be reviewed as well as current recommendations for treatment and prevention.

Lectures · Friday, June 15

Communication

Restorative

The Power of the Question...How to Move Your Patients From Denial to Action

Creating Natural Esthetics: Composite Restorations Frank J. Milnar, DDS, AACD

Mary H. Osborne, RDH Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Rooms: 611-612 You know what’s best for your patients, but they continue to balk at your recommendations. If you are tired of being seen by your patients as the bearer of bad news, this presentation will help you learn to connect with them where they are, and help them move forward without nagging, shaming, or scaring them into action. Learning Objectives: • Closing the gap between what your patients think they want from you and what you know you can do for them • Become a more effective communicator in your personal and professional life • Build long-term relationships to help patients make healthy choices Ms. Osborne has worked in dentistry for over forty years as a clinical hygienist and patient facilitator. She is known internationally as a consultant and her writings have been published nationally. Ms. Osborne is a member of the visiting faculty and serves as a foundation advisor to the Pankey Institute.

Gerba

Grayzel

Milnar

Osborne

Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Room: 4 C-1 The seminar content will focus on the construction of natural-looking composite restorations by utilizing layering techniques. You will learn about tooth morphology, surface texture, optical properties of light and the four dimensions of color; hue, chroma, value, and translucency can be applied to create restorations with optimal esthetic and functional qualities. This course will appeal to those aspiring individuals who wish to take their composite skills to the next level. Learning Objectives • How to handle composite properly • Confidently treating difficult class IV, diastema, and composite veneer restorations • How to finish and polish composites, including surface texture Dr. Milnar is a graduate of the University of Minnesota School of Dentistry. He is an accredited member of the American Academy of Cosmetic Dentistry and board examiner for accreditation. Dr. Milnar maintains a full-time practice in St. Paul, Minn.

A unique course on dentistry’s most deadly disease! Eva Grayzel, a late-stage oral cancer survivor at age 33, provides riveting treatment details. Dr.Truelove’s oral pathology diagnosis expertise and Eva’s engaging style enables dental providers the opportunity to “experience” oral cancer and manage it appropriately. Learning Objectives: • Recognize early premalignant and malignant oral tissue changes • Understand local, environmental, and systemic risk factors for oral and oropharyngeal cancers • Conduct a standard oral cancer assessment • Manage soft tissue and dental risk factors after oral cancer treatment • Motivate passion and purpose in your work Ms. Grayzel is a survivor of stage four oral cancerand has developed an oral cancer awareness campaign. Dr. Truelove is professor and immediate past Chair of the Department of Oral Medicine at the University of Washington. He is currently the Chief of the Oral Medicine Clinical Service at the University. Sponsored by:

Sponsored by:

Infection Control

Oral Cancer

Infection Control for the 21st Century

Tongue Tied: A Story NOT Silenced by Stage IV Oral Cancer

Charles Gerba, Ph.D.

Eva Grayzel Edmond L. Truelove, DDS

Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Rooms: 605-610

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Shinn Truelove 50 · Register online today - www.wsda.org/pndc

Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Room: 6B

Various studies are used as examples to identify the occurrence of pathogens on fomite surfaces at home, offices, and in health care environments. The effectiveness of various cleaning and disinfection practices are reviewed. No special skills or background are required for this course.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Lectures · Friday, June 15

Learning Objectives: • Importance of fomites in disease transmission • Identification of fomites likely to be contaminated • Interventions to reduce fomite transmission Dr. Gerba is an environmental microbiologist who studies the transmission of pathogens through the environment. He has conducted numerous studies on the transmission of pathogens by fomites and interventions for their control.

Volunteerism Maximizing the Fulfillment Factor in Dentistry and Life Sherwin R. Shinn, DDS Friday, June 15 from 8:00 p.m. - 11:00 p.m. CDE Credit: 3 Hours Room: 310 This course is designed and suitable for all attendees who want to learn how to experience the amazing fulfillment inherent in volunteerism. The content will be informative, entertaining, inspiring, and life-changing, featuring stunning photos and reallife experiences gained from over 20 years of worldwide volunteerism. You will learn about opportunities, expenses, how to educate and improve the health of the needy and much more. Learning Objectives: • How to plan time away and maintain income • How volunteerism is a practice builder • How and where to sign up, what to expect for costs, equipment, accommodations, travel readiness. Dr. Shinn received his B.S. in preventative medicine and dental degree from the University of Washington. He has 20 years of experience both in running a private practice and working in public health dentistry. Sponsored by:

Lectures · Friday, June 15

Occlusion Occlusion - Diagnosis Driven Management Betsy M. Bakeman, DDS Friday, June 15 from 8:00 a.m. - 11:00 a.m CDE Credit: 3 Hours Room: 4C-3 Have you ever wondered why a patient who faithfully wears a night guard still finds their teeth wearing, and their restorations chipping? Why do some people have wear on both their anterior and posterior teeth, while others exhibit wear on their anterior teeth and the posterior teeth remain unchanged? By discussing the four functional diagnoses with which every dentist should be familiar, as well as the different treatment approaches that are required in order to assure long term success, dentists will become comfortable incorporating occlusion into their diagnosis and treatment. Learning Objectives • Understand the various functional diagnoses, and how they relate to risk and prognosis • Learn treatment approaches that manage or reduce functional risks and improve long term prognosis • Recognize the variety of factors that contribute to tooth wear Dr. Bakeman is a member of the American Academy of Restorative Dentistry and the American Academy of Cosmetic Dentistry. She is an adjunct faculty member of the Kois Center in Seattle and serves on several editorial boards as well. Dr. Bakeman maintains a full-time practice in Grand Rapids, Mich.

ABOUT OUR PNDC PHOTOGRAPHER Bev Sparks is a Seattle native and pho-

tographer and is well-known in dog circles for her unconventional art.  Her photography was featured on the Oprah Winfrey Show. Along with three published books, Bev is active and generous in canine causes and her line of annual calendars helps raise money for many non-profits such as PAWS, Seattle Humane Society, Pitbull Rescue, and the Dugan Foundation.  Visit her work at www. dogphotography.com.

52 · Register online today - www.wsda.org/pndc

Marketing/Customer Service

A Surgical and Restorative Blueprint for Ideal Implant Esthetics: A Vision for Success and Change

Dynamic Internal Marketing and Customer Service Skills

tions prior to the Pacific Northwest Dental Conference by emailing to: dentalethics@gmail.com, by Friday, June 1.

Sonia Leziy, DDS, DIPL Perio and Brahm Miller, DDS, MSC, DIPL, PROS.

Amy Kirsch, RDH

Note: Not all questions submitted by attendees will be selected for discussion during the course. Information presented in the course is for general information and education. It does not constitute for legal advice. Opinions expressed are solely those of the individual panel participants and do not represent the view of any government agency, WSDA, or any employer of the participants.

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Friday, June 15 from 8:00 a.m. - 11:00 a.m. & con’t 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours a.m. / 3 Hours p.m. Room: 4C-4 This course will review strategies, techniques and materials used to idealize the esthetic outcome of treatment from surgery to case completion. The effect of communication of the surgicalrestorative team-laboratory technician on treatment outcomes will be emphasized using both successful and compromised results to support each area of discussion. Learning Objectives: • Understanding the treatment expectations and limitations • Improving hard and soft tissue stability through implant design and abutment design • Optimizing gingival tissue health and esthetics: zirconia abutments and all-ceramic restorations Dr. Leziy received her dental degree from McGill University and her post-graduate degree in periodontics from the University of British Columbia, Canada. She is an associate clinical professor at the University of British Columbia. Dr. Miller received his dental degree from McGill University and completed his postgraduate prosthodontics certification at the Medical College of Virginia. He is an associate clinical professor at the University of British Columbia.

Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Rooms: 618-620 In today’s competitive dental market, both doctors and team members need to provide the highest level of excellence in patient care and customer service. Do you have an internal marketing plan in place? Are your internal new patient referrals where you want them to be? Many practices spend thousands of dollars on external marketing without a strong foundation on internal marketing to wow the patient. Join Ms. Kirsch in this energizing and highly informative course designed for the entire team!

Panel participants are: Dr. Lorin Peterson, former member of the Dental Quality Assurance Commission and current member of the WSDA Board of Directors; Dr. Rodney Wentworth, president of the WSDA. Mr. Alan Wicks, WSDA legal counsel, Philip M. deMaine, Attorney and Michael Hall, Assistant Attorney General.

Learning Objectives: • How to implement the 20 most effective internal marketing techniques immediately • How to increase internal referrals by 50 percent • How to create a dental practice of distinction-one that stands above all others! Ms. Kirsch is a nationally known dental practice management speaker and consultant. She has been a senior dental consultant with the Pride Institute as well as a visiting faculty member of the L.D. Pankey Institute.

Ethics Ethics Panel Friday, June 15 from 9:00 a.m. - 11:00 a.m. CDE Credit: 2 Hours Room: 401 Ever wonder which path to take when confronted with an ethical decision at the office? Are you clear on the rules and laws relating to dentistry or how the disciplinary system works? Do you have any questions about malpractice issues or reducing your risk of a lawsuit? A panel of experts will respond to questions dealing with ethical dilemmas and legal principles related to dentistry, as posed by attendees. Attendees are encouraged to submit ques-

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Bakeman

deMaine

Hall

Kirsch

Leziy

Miller

Peterson

Wentworth

Wicks

Lectures · Friday, June 15

Implants

Workshops Friday,June July 15 24 Lectures · ·Friday,

Practice Management Note: Beginning June 1, attendees may call 800-444-6162 to schedule 50 minute mini-consultations with Mr. Elster at the PNDC.

Investing & Retirement Strategies in These Challenging Times Mike Elster

Mr. Elster is an expert with over 25 years’ experience in business planning and financial services with 17 of those years spent in the dental industry with Mercer Advisors.

Friday, June 15 from 9:00 a.m. - 11:30 a.m. CDE Credit: 2.5 Hours Room: 309

Technology

The market has been on an incredible roller coaster for over four years and as a result many dentists have lost substantial assets that affected their retirement goals. In 2004 the market rebounded a great deal, but many doctors were not positioned to take full advantage of this movement. In 2008, the economy dramatically declined and many doctors who were well-positioned financially were drastically affected. Learning Objectives: • How to create a retirement plan that works under all market conditions • How to pass on your values, not just your assets, to your children and grandchildren • How to integrate your investment strategy with your retirement strategy during these turbulent times • How to feel financially successful and have peace of mind with your spouse around your financial life • How to select an advisor you can trust in the wake of scandals in the accounting and brokerage industries • How to recover losses and reach your retirement goal despite the stock market drop • How to take tax advantages in this changing market • How to set up a pension plan where you can get over 90 percent of the benefit

Technology Integration in the Dental Office Edward Zuckerberg, DDS, B.A. Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Room: 4C-2 Today’s dentists face myriad choices in equipping their offices. This course is designed to help evaluate the most common hi-tech options as it relates to ROI, productivity, support of practice vision and fitting in to the doctor’s budget. Some of the technologies discussed will be CAD/CAM, digital radiography, and creating the paperless office. Dr. Zuckerberg is a graduate of NYU College of Dentistry. He did a GP residency at the Brooklyn VA Hospital and has been in private practice in a hi-tech, home-office environment for the last 30 years. . His son, Mark Zuckerberg, is the founder and CEO of Facebook. Sponsored by:

Dental Assisting Keeping the Flame Alive Tina Calloway, CDA DA/CP Calloway

Menage Bernie

Carr

Otomo-Corgel

Elster

Johnson

Zuckerberg

54 · Register online today - www.wsda.org/pndc

Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Room: 3AB How many times have you heard “I am just an assistant”? One of the greatest assets in today’s field of dentistry is the dental assistant. Where would we be as a profession without these leading clinicians? Assisting is no longer limited to “sitting idly

by with the suction in hand”. Today’s assistant requires leadership, knowledge in dental science, and exceptional communication skills. Assistants will leave this program with a rejuvenated sense of talent, opportunity and worth. Learning Objectives: • How to recognize different leadership styles • Learn how to become a team leader • How to find fulfillment each day of your career Ms. Calloway received her dental assisting training in Marietta, GA. She has worked in dentistry for 17 years as a full-time dental assistant, served as president of the Piedmont Dental Assistant Society, and has worked as a clinical assisting coach.

Perio/Ortho The Periodontic/Orthodontic Connection: Maximizing Success with the Orthodontic Patient! Kristy Menage Bernie, RDH, BS, RYT Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Friday, June 15 from 8:00 a.m. - 11:00 a.m. CDE Credit: 3 Hours Room: 2AB This course will review the exciting science of bio-adaptive therapy, a process of working with nature and the body to move teeth while maximizing periodontal health and minimizing invasive procedures such as tooth extraction or palatal expansion, as well as the periodontic/orthodontic connection. A review of current tooth movement sciences will be included as well as methods to maximize oral health during therapy, including CAMBRA (Caries Management by Risk Assessment). Learning Objectives: • Understand and apply the principles of the periodontic/ orthodontic connection • Integrate occlusal assessment and identify patients who would benefit from tooth movement therapy

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

• Maximize orthodontic success through collaborate practice and integration of the latest technologies designed for optimal oral health Ms. Menage Bernie is the director of Educational Designs, a national corporate consulting company based in San Ramon, Cal., and a registered yoga teacher. She is a frequent contributor to national publications, has served on numerous editorial boards, and has authored a chapter on oral malodor in the latest edition of Mosby’s Dental Hygiene textbook. Sedation

The Health and Well-Being of the Dentist:The Best Investment in Career Quality and Longevity

A Sedation Pharmacology Primer, If You Can Stay Awake…

Bart Johnson, DDS, MS Friday, June 15 from 8:00 a.m. - 11:30 a.m. & con’t 1:00 p.m. - 4:30 p.m. CDE Credit: 3.5 Hours a.m. / 3.5 Hours p.m. Room: 6E In this sedation course we will talk about indications, various medications and recipes/techniques for sedation, focusing mostly on oral +/- nitrous technique (with a small discussion of IV sedation). We will go over the geeky pharmacology in a way that makes sense and explains why different drugs have different personalities. Finally, we will discuss the disasters that have occurred with sedation and use them to reflect upon how you can keep your patients safe and yourself out of legal trouble. Learning Objectives: • Understand what parameters affect success and failure of sedation and how to use those parameters to select the best medication for each situation • How to safely sedate a patient, use intelligent dosing, and when to stop to avoid trouble • Give tools to legally and safely integrate sedation techniques into your provision of dental care Dr. Johnson is the director or the Swedish GPR program and coowner of Seattle Special Care Dentistry, a private practice focusing on the care of the medically complex patients. He teaches internal medicine, sedation, medical emergencies, physical diagnosis, hospital dentistry, pharmacology, BLS and ACLS.

Gary B. Carr, MD Friday, June 15 from 1:00 p.m. – 2:30 p.m. (repeat) CDE Credit: 1.5 Hours Room: 206 During this course, attendees will learn the importance of prioritizing health and wellness, and the consequences of chronic stress, burnout, depression and substance abuse.

medical issues and their interactions • Learn clinical guidelines on therapy and alterations in therapy based on the stage of the female life cycle Dr. Otomo-Corgel practices periodontics/implantology/oral medicine in Los Angeles and is currently the chair of graduate periodontics at the Greater Los Angeles VA Health Care System, an adjunct assistant professor at UCLA School of Dentistry department of periodontics, and a member of the dental hygiene faculty at West Los Angeles College.

Dr. Carr is the medical director of the Washington Physicians Health program and has worked with healthcare professionals with potentially impairing illness since 1997.

Women’s Health

Clinical Periodontal/Implant Therapy – Puberty to Menopause Joan Otomo-Corgel, DDS, MPH Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Room: 6A Periodontal/dental therapy needs to be altered according to the health status of the individual patient. Women with life changes in gonadotrophic and ovarian hormones (puberty to menopause), may need modifications to their therapy. Medications (contraceptives to hormone replacement therapy) may cause changes in gingival tissues and host susceptibility. Pregnancy does not mean do not treat, but treat accordingly. Learning Objectives: • Understand the stages in the female life cycle and associated clinical periodontal concerns • Gain insight into medications associated with female

RETIRED & VOULNTEER?

Lectures · Friday, June 15

Chemical Dependency

Lectures · Friday, June 15

2013:

We’re moving to Bellevue! Say goodbye to Seattle (at least for the conference), because we’re moving the PNDC to Bellevue starting in 2013. We’re excited about the move - the city is welcoming us with open arms and rolling out the red carpet. It means we’ll have much more control over dates and facilities, and we’ll be able to continue to make the conference one of the best in the nation!

Like us on Facebook: www.facebook.com/pacificnwdentalconference

56 · Register online today - www.wsda.org/pndc

Occlusion

Earning the Right to Influence… Facing Challenging Conversations with Courage and Skill Mary H. Osborne, RDH Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning.

Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Room: 611-612 Each of us in dentistry has the opportunity to make a positive difference in people’s lives, but we must earn the right to do so. The most significant communication tool you can learn is listening. Move beyond intimidation or fear and learn to communicate with compassion and ease. Learning Objectives: • Learn skills to become a better listener in all areas of your life • Become confident in addressing difficult situations • Learn the language to meet others where they are without compromising your integrity Ms. Osborne has worked in dentistry for over forty years as a clinical hygienist and patient facilitator. She is known internationally as a consultant and her writings have been published nationally. Ms. Osborne is a member of the visiting faculty and serves as a foundation advisor to the Pankey Institute.

DQAC Dental Quality Assurance Commnission: Mock Disciplinary Panel and Overview DQAC

complaint to final outcome. The Commission fields complaints ranging from practice below standard to billing disputes, from moral turpitude to records requests. Compare your deliberations with the Commission’s, expand your understanding of the process, and offer some feedback to your Commission. This presentation will include an overview of the Commission, mock complaint assessment and review, and a panel of experts to answer questions. The mock panel presentation will include commission members of at least four dentists, one expanded function dental auxiliary (EFDA), one public member, department staff attorney, and department program staff. The Commission in whole is made up of 12 dentists, two EFDAs, and two public members. Infection Control Infection Control for the 21st Century Charles Gerba, Ph.D. Friday, June 15 from 1:00 p.m. - 4:00 p.m. (repeat) CDE Credit: 3 Hours Rooms: 605-610 Various studies are used as examples to identify the occurrence of pathogens on fomite surfaces at home, offices, and in health care environments. The effectiveness of various cleaning and disinfection practices are reviewed. No special skills or background is required for this course. Learning Objectives: • Importance of fomites in disease transmission • Identification of fomites likely to be contaminated • Interventions to reduce fomite transmission

Occlusion - Diagnosis Driven Management Betsy M. Bakeman, DDS Friday, June 15 from 1:00 p.m. - 4:00 p.m. (repeat) CDE Credit: 3 Hours Room: 4C-3 Have you ever wondered why a patient who faithfully wears a night guard still find his teeth wearing and restorations chipping? Why do some people have wear on both their anterior and posterior teeth, while others exhibit wear on their anterior teeth and the posterior teeth remain unchanged? By discussing the four functional diagnoses with which every dentist should be familiar as well as the different treatment approaches that are required in order to assure long term success, dentists will become comfortable incorporating occlusion into their diagnosis and treatment. Learning Objectives • Understand the various functional diagnoses and how they relate to risk and prognosis • Learn treatment approaches that manage or reduce functional risk and improve long term prognosis • Recognize the variety of factors that contribute to tooth wear Dr. Bakeman is a member of the American Academy of Restorative Dentistry and the American Academy of Cosmetic Dentistry. She is an adjunct faculty member of the Kois Center in Seattle and serves on several editorial boards as well. Dr. Bakeman maintains a full-time practice in Grand Rapids, Mich.

Dr. Gerba is an environmental microbiologist who studies the transmission of pathogens through the environment. He has conducted numerous studies on the transmission of pathogens by fomites and interventions for their control. Bakeman

Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Room: 401

Gerba

Osborne

Ever wonder what happens behind closed doors at the Dental Quality Assurance Commission? Indulge your curiosity as the Commission stages a mock disciplinary experience from initial

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Lectures · Friday, June 15

Communication

Lectures · Friday, June 15

WISHA Compliance

Risk Management

Safety and Health Issues for Dental Offices (WISHA Compliance)

Risk Management

expertise and Eva’s engaging style enables dental providers the opportunity to “experience” oral cancer and manage it appropriately.

Dave Pearsall

Christopher Verbiest Melissa Moore-Sanchez

Friday, June 14 from 1:00 p.m. - 4:00 p.m. (repeat) CDE Credit: 3 Hours Room: 4C-2

Friday, June 15 from 1:00 p.m. - 4:00 p.m. (repeat) CDE Credit: 3 Hours Room: 310

This course uses case summaries and charts to illustrate common liability areas and how to avoid them. Emphasis will be placed on the most frequently asked practice management questions, including issues involving patient complaints, patient privacy, documentation of patient care, release of patient information and treatment of minors.

Learning Objectives: • Understand Labor and Industries regulations relating to dentistry • Learn how L & I consultants can help dentists • Become aware of health and safety issues related to nitrous oxide

Mr. Verbiest is vice president of Dentists Benefits Insurance COmpany in Milwaukee, Ore., and vice president of the Northwest Dentists Insurance Company (NORDIC)

Mr. Pearsall has worked as an industrial hygiene consultant for the Washington State Department of Labor and Industries since 2008. He holds a BA in biology and geography, and an MA in public health from the University of Washington.

Blake

Moore-Sanchez

Calloway

Pearsall

Grayzel

Truelove

Kirsch

Verbiest

Yurth 58 · Register online today - www.wsda.org/pndc

Ms. Moore-Sanchez began her professional liability insurance career as a medical malpractice claims representative working with hospitals, medical professionals and defense attorneys. Currently she is the manager for NORDIC, providing professional liability insurance and risk management services to dentists in the Pacific Northwest.

Learning Objectives: • Recognize early premalignant and malignant oral tissue changes • Understand local, environmental, and systemic risk factors for oral and oropharyngeal cancers • Conduct a standard oral cancer assessment • Manage soft tissue and dental risk factors after oral cancer treatment • Motivate passion and purpose in your work Ms. Grayzel is a survivor of stage four oral cancerand has developed an oral cancer awareness campaign. Dr. Truelove is professor and immediate past Chair of the Department of Oral Medicine at the University of Washington. He is currently the Chief of the Oral Medicine Clinical Service at the University. Sponsored by:

Oral Cancer

Dental Assisting

Tongue Tied: A Story NOT Silenced by Stage IV Oral Cancer

Be the Best You Can Be: A Seminar for Dental Assistants Only

Eva Grayzel Edmond Truelove, DDS

Jennifer Blake, CDA, EFDA, MADAA

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Friday, June 15 from 1:00 p.m. - 4:00 p.m. (repeat) CDE Credit: 3 Hours Room: 6B A unique course on dentistry’s most deadly disease! Eva Grayzel, a late-stage oral cancer survivor at age 33, provides riveting treatment details. Dr.Truelove’s oral pathology diagnosis

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Friday, June 15 from 1:00 p.m. - 4:00 p.m. (repeat) CDE Credit: 3 Hours Room: 2AB A fun, fact-filled interactive look at dental assisting past, present, and future. What is the buzz about evidence-based dentistry? Is dental health really connected to overall health? Are you communicating with your team and patients? These

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

questions and more will be answered in this session appropriate for all dental assistants new, seasoned, or in between.

Dental Photography - Fundamentals and Application

Learning Objectives: • How to recognize the difference between fact and fiction through evidence-based dentistry • Learn to re-energize yourself and your love of dental assisting • Discover skills to sharpen your communication

Michael Yurth, BS, DDS

Ms. Blake’s career as a dental assistant has included private practice chair-side assisting, teaching dental students how to work with expanded duty assignments, program administrator for an ADA Accredited Dental Assisting Program, and guest lecturer at dental assisting continuing education programs around the country. She is also a past president of the American Dental Assistants Association and is currently serving as the ADAA Director of Education and Professional Relations.

Practice Management Show Me the Money in Black, White, and Green Tina Calloway, CDA DA/CP Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Room: 3AB In today’s highly competitive and fast-paced dental office, one of the most important responsibilities of each member of the team is the “pre-heating” of the patient for our doctors. To be successful at motivating your patients to be open to, and ultimately, to agree to your dentist’s treatment plan requires an arsenal of talents that may not come naturally or without thoughtful preparation. Learning Objectives: • Why you should help with the productivity of your practice and what is in it for you • How to motivate patients to take ownership of their treatment plan • Discover the role you play in helping you and your team embrace financial success Ms. Calloway received her dental assisting training in Marietta, GA. She has worked in dentistry for seventeen years as a full time dental assistant, served as President of the Piedmont Dental Assistant Society, and has worked as a clinical assisting coach.

Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Room: 4C-1 Have you ever wished you understood more about how intraor extra-oral cameras work, or how to take better photographs of your patients and dental cases? Then this is the class for you! This course is designed for every member of the dental staff from assistants to specialists, and there is no previous knowledge of cameras or photography required to learn something useful here. Learning Objectives: • Learn the basic fundamentals of photography and all cameras in general • Understanding how to clinically apply these skills in your practice Dr. Yurth graduated from the University of Michigan and completed the AEGD residency program at the University of Washington. He was a 3-D artist and lead photographer for the games division of Microsoft during the first X-Box development where he mastered photography skills in order to capture images of locations and people for sports titles.

Scheduling Scheduling for Success Amy Kirsch, RDH Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Rooms: 618-620 Decrease stress and increase your efficiency! Quality dental team members and their doctors know the key to a stress free and productive day is directly related to the way the day is scheduled. In this fast paced and exciting course you will learn advanced scheduling techniques to use the next day in your practice. Come join Ms. Kirsch in this dynamic course designed especially for your practice!

Learning Objectives: • Communication skills for “hard to schedule” patients • Meeting your daily production goal while providing excellence in care • Teamwork concepts to “fill the book” productively Ms. Kirsch is a nationally known dental practice management speaker and consultant. She has been a senior dental consultant with the Pride Institute as well as a Visiting Faculty Member of the L.D. Pankey Institute.

being green PNDC is green

IMPORTANT DATES April 30 • Last day for the Early Bird discount May 5 • Last day for hotel reservation discounts May 20 • Refund/Cancellation/Name substitution request deadline (must be submitted in writing) June 1 • Last day to pre-register

2013 PNDC · June 13 & 14 SEE YOU IN BELLEVUE! Register online today - www.wsda.org/pndc · 59

Lectures · Friday, June 15

Dental Photography

Workshops · Friday, June 15

FRIDAY WORKSHOPS

ACCOUNTANTS AND CONSULTANTS SERVING THE PACIFIC NORTHWEST DENTAL COMMUNITY

Dental Assisting ADAA Learning in the Round Jennifer Blake, CDA, EFDA, MADAA

A NEW KIND OF FIRM Clifton Gunderson and LarsonAllen have come together to offer something different: exceptional capabilities, deep industry experience, and singular client service—all for organizations like yours.

Seattle, Washington

425-250-6100

60 · Register online today - www.wsda.org/pndc

Scan QR Code for a personal video from speakers. See page 2 for instructions on scanning. Friday, June 15 from 8:00 a.m. - 11:00 a.m. (repeat) Code 16 CDE Credit: 3 Hours Fee: $45 Limit: 40 Room: 304 Join this popular opportunity to have fun while trading ideas with other dental assistants in a small group setting while you are introduced to new products and techniques. Leave energized with new ideas for your practice and lots of product samples. Each session covers different topics. Learning Objectives: • Share ideas to enhance patient care with other dental assistants • Learn about new products and techniques available for your practice • Reinforce the role dental assistants play in quality oral health care Ms. Blake’s career as a dental assistant has included private practice chair-side assisting, teaching dental students how to work with expanded duty assignments, pxrogram administrator for an ADA accredited dental assisting program, and guest lecturer at dental assisting continuing education programs around the country. She is also a past president of the American Dental Assistants Association and is currently serving as the ADAA Director of Education and Professional Relations.

BLS for Health Care Providers Art Cole Friday, June 15 from 8:00 a.m. -11:00 a.m. Code 10 Friday, June 15 from 1:00 p.m. - 4:00 p.m. (repeat) Code 11 CDE Credit: 3 Hours Fee: $95 Limit: 85 Rooms: 204-205 The BLS for Health Care Providers course covers core material such as adult CPR (including two - rescuer scenarios and use of the bag mask), foreign-body airway obstruction and automated external defibrillation (AED). Participants will receive their CPR certification course completion card (cards expire every two years). Mr. Cole is a firefighter/paramedic with more than 25 years of experience in Woodinville, Wash and is a nationally recognized speaker/ instructor. He brings with him a team of local firefighters and paramedics to teach the course.

prove your spinal alignment and your posture. All participants will receive their very own Evolution Chair, valued at $149! Learning Objectives: • L earn chair side operatory exercises for daily prevention • L earn the concept of dynamic sitting & incorporating the concept into the dental work day • Explore home exercise programs to supplement work stretching for the busy dental professional • Identify options for counter acting musculoskeletal fatigue and discomfort with regular exercise • Identify the physiological benefits of regular exercise • G et on the ball! Participants should bring: Comfortable exercise clothing and gym shoes. Note: Medical waiver is required for all attendees. It can be found at www.wsda.org/pndc.

Health and Wellness

Mr. Caruso is a practicing physical therapist who has focused his professional expertise in the areas of manual therapy, orthopedics, and neuromusculoskeletal disorders. His is also a member of the ADA’s Ergonomic and Disability Support Advisory Committee.

150 Years of Modern Dentistry: Survival of the Fittest… Get on the Ball!

Supplies provided by Posture Perfect Solutions

Timothy J. Caruso, PT, MBA, MS

Office Repairs

Friday, June 15 from 8:00 a.m. - 11:00 a.m. Code 14 Friday, June 15 from 1:00 p.m. - 4:00 p.m. Code 15 (repeat) CDE Credit: 3 Hours Fee: $135 Limit: 40 Rooms: 307-308

Equipment Maintenance, Handpiece Repairs Done in Your Office

For years dental professionals have been constrained by the limitations of their own work environment and the negative effect on their bodies while paying a high price physically. The concept of caring for our most important instrument, our body, is invaluable and often ignored. Does your fitness affect your function? Can a little chairside prevention enhance your career? In this hands on workshop, participants will be lead through a simple series of exercises on an exercise ball designed specifically for dental professionals in order to help combat the muscle imbalances that typically plague seated workers . Join us for this fun and powerful workout that will reeducate your core, im-

Daisy Software Tools to Safeguard and Streamline Your Practice Lisa Horton Friday, June 15 from 8:00 a.m. - 11:00 a.m. Code 30 CDE Credit: 3 Hours Fee: $95 Limit: 40 Room: 613 This workshop is a hands-on introduction to three of Daisy’s key software features. Learning Objectives: • Fraud Prevention-Review and use Daisy ‘s fraud protection features to safeguard your practice • Prescribing-Learn how ePrescribing protects you and your patients and simplifies the prescription process • Electronic Remittance Management-Receive insurance payments and EOB’s electronically to accelerate cash flow and streamline work flow Ms. Horton has been training dental practices on how to get the most out of their DAISY software for over 25 years and has an in depth knowledge of both the dental practice environment and DAISY software.

Dan Stalford Friday, June 15 from 8:00 a.m. - 11:00 a.m. (repeat) Code 17 CDE Credit: 3 Hours Fee: $125 Limit: 40 Room: 303 Attendees at this workshop will be taught how to make basic dental equipment repairs in their office. Henry Schein Dental demonstrates how the pros do it. From fixing the leaky water syringe to making adjustments to instrument sterilization, you will have a better understanding of how to maintain your equipment and save money. Whether you have owned your own practice for years or are just beginning your career, you can benefit from this participation course.

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest Denotes recorded session (see page 8)

Blake

Caruso

Cole

Horton

Stalford Register online today - www.wsda.org/pndc · 61

Workshops · Friday, June 15

Basic Life Support

Workshops · Friday, June 15

Radiography

E4D

The Accuracy Factor:Taking Quality Radiographs and Digital Images

E4D for Non-Users

Gail Liberman, RDH, MS Anna Marie Hauser, RDH, MBA Mary Johnson, RDH, MS

Friday, June 15 from 9:00 a.m. - 11:30 a.m. Code 28 Friday, June 15 from 1:00 p.m. - 3:30 p.m. (repeat) Code 29 CDE Credit: 2.5 Hours Fee: $50 Limit: 20 Room: 614

Friday, June 15 from 8:30 a.m. - 11:30 a.m Code 12 Friday, June 15 from 1:30 p.m. - 4:30 p.m. (repeat) Code 13 CDE Credit: 3 Hours Fee: $115 Limit: 36 Room: 211 This workshop is designed for participants with some experience exposing films and want to learn how to improve their radiographic skills and produce diagnostic radiographs. The discussion and practice includes film-based and digital imaging techniques. An overview of image quality and radiation safety will be presented. The majority of the workshop will focus on the attendees actively participating in the placement of films on each other and sensor placement and image making on a manikin using digital radiography. Attendees are encouraged to bring specific problems and will receive individualized help. The experiences will include techniques for opening contacts, adjusting for high and low palates, eliminating pain for patients with small mouths or a tight lingual frenum and ensuring that the proper teeth are present on each image.

Sammy Pak, DDS

The E4D system is an easy to use chairside CAD/CAM system that is empowering modern dentistry. Same day crowns, inlays, onlays, and veneers increase your productivity, provide a tremendous convenience for your patients, and give you complete control of the final restoration. This hands-on workshop will allow participants a full interaction with the E4D system including scan, design, mill and characterize a restoration. It will also include a detailed understanding of auxiliary staff’s role with this technology. Learning Objectives: • Hands on use of the E4D software and the ease of use • Understanding CAD/CAM design for chairside restorations • How to incorporate CAD/CAM into your practice • How to maximize auxillary with the E4D system • Overview of E4D materials Dr. Pak received his dental degree from Loma Linda and practices in Puyallup, Wash.

Zuckerberg will teach you how to build a Facebook page to promote your individual practice through interactive communication with existing and prospective patients and how to generate quality, new patients at a fraction of your current budget. Participants should have basic email and internet browsing skills. There are only 25 seats for this highly anticipated workshop, so act now! Learning Objectives: • How to create a Facebook page without programming skills • How to get your existing patients to “like” your page and improve your internal and external marketing • How to manage the fans of your page and promote your image • How to tap into the networking power of Facebook and advertise to attract new patients Participants should bring: • laptops • USB key • Photos of staff, office and family (jpeg) • office data (address phone numbers, hours of operation, etc) • bios of dentists and staff saved as text documents • statement of office mission • e-files or links to any publications written by or about the dentists • listing of services offered • ideas for promotion of practice (discounts or particular service to market)

Learning Objectives: • Understand how a correct image is produced • Place sensor or film correctly and painlessly • Produce diagnostic images of teeth, bone and restorations • Eliminate positioning and placement errors

Sponsored by:

Ms. Hauser is an assistant professor in dental hygiene at Idaho State University in Pocatello, Idaho. Ms. Johnson is a clinical instructor of dental hygiene at Mt. Hood Community College in Gresham, Ore. Ms. Liberman is a professor at Clark College, director of Teaching and Learning Center, Vancouver, Wash.

62 · Register online today - www.wsda.org/pndc

Edward Zuckerberg, DDS, B.A. Friday, June 15 from 1:00 p.m. - 4:00 p.m. Code 20 CDE Credit: 3 Hours Fee: $275 Limit: 25 Room: 304 Say goodbye to your print advertising program and expensive, nonproductive website. In this hands-on workshop, Dr.

Workshops Lectures · ·Friday, Friday,June June17 15

Shade Selection A Shade Selection Workshop for the Team: If Choosing a Shade is Your Nightmare, This Course Will Open Your Eyes Frank J. Milnar, DDS, AAACD Dentists Fee: $145 · Code 18 Assistants/Lab Tech Fee: $105 · Code 19 Friday, June 15 from 1:00 p.m. - 4:00 p.m. CDE Credit: 3 Hours Limit: 30 Room: 306 There is more to tooth appearance than shade, including specialized incisal characteristics and anatomical nuances that can be confusing. Once the correct shade and characteristics are identified, your practice can move to the next level of excellence. This is a workshop for you to become color confident through a visual learning presentation. Various shade guides will be demonstrated, including a computer aided shade taking program. Learning Objectives: • Avoid costly remakes in your indirect restorations. • Become color confident in shade selection for direct and indirect restorations. • Achieve better esthetics through better laboratory communication. Dr. Milnar is a graduate of the University of Minn. School of Dentistry. he is an accredited member of the American Academy of Cosmetic Dentistry and Board Examiner for accreditation. Dr. Milnar maintains full-time practice in St. Paul, Minn.

Liberman

Hauser

Johnson

Pak

Zuckerberg Milnar

Audience Key: Dentists, Hygienists, Dental Assistants, Lab Tech, Front Office, Exhibit Hall Hours: Thursday - 8:00 a.m. - 5:30 p.m., Friday - 8:00 a.m. - 4:00 p.m.

Spouse/Guest

Denotes recorded session (see page 8) $PAC-046_Sinni_PacNWDentalConf_4C-4.875x7.5_Jan2012.indd

1/26/12 1:17 PM

Subject Index

Subject..........................................................................................................page number

Adhesive/Restorative Dentistry.................................................................................. 32

Medical Claim Forms.................................................................................................... 46

Age Vs. Dentistry.......................................................................................................... 47

Nutrition................................................................................................................... 26, 41

Anesthesia................................................................................................................ 29, 37

Occlusion............................................................................................................42, 52, 57

Basic Life Support................................................................................................... 42, 61

Office Repairs.......................................................................................................... 42, 61

Caries........................................................................................................................ 27, 35

Oral Cancer.............................................................................................................. 50, 58

CEREC............................................................................................................................ 42

Oral Pathology............................................................................................................... 30

Chemical Dependency............................................................................................ 34, 55

Pediatric Dentistry........................................................................................................ 49

Communication...........................................................................................33, 46, 50, 57

Peer Review.................................................................................................................... 47

Cosmetic Dentistry....................................................................................................... 29

Perio/Ortho ................................................................................................................... 54

Cracks............................................................................................................................. 24

Periodontics.......................................................................................................32, 34, 48

Daisy Software............................................................................................................... 61

Pharmacology................................................................................................................ 26

Dental Assisting.................................................................................... 30, 45, 54, 58, 60

Practice Management.................................................. 25, 30, 33, 34, 38, 41, 46, 54, 59

Dental Hygiene.............................................................................................................. 37

Pregnancy Medicine...................................................................................................... 25

Dental Materials............................................................................................................ 49

Product Update............................................................................................................. 26

Dental Photography...................................................................................................... 59

Radiography................................................................................................................... 62

Diabetes.......................................................................................................................... 47

Resorption...................................................................................................................... 25

Digital Implantology..................................................................................................... 38

Restorative..................................................................................................................... 50

Digital Photography...................................................................................................... 45

Risk Management.................................................................................................... 41, 58

DQAC.............................................................................................................................. 57

Scheduling...................................................................................................................... 59

E4D.................................................................................................................................. 62

Sedation.......................................................................................................................... 55

Endodontics.........................................................................................................24,25, 33

Shade Selection............................................................................................................. 63

Ergonomics..................................................................................................................... 36

Social Media............................................................................................................. 46, 62

Ethics............................................................................................................................... 53

Special Needs................................................................................................................. 48

First Aid.......................................................................................................................... 41

Table Clinics................................................................................................................... 39

Infection Control..................................................................................................... 50, 57

Team Motivation..................................................................................................... 29, 38

Health and Wellness................................................................................................ 26,61

Technology..................................................................................................................... 54

Howard Prize................................................................................................................. 25

Ultrasonics............................................................................................................... 34, 45

Implant Restoration...................................................................................................... 30

Volunteerism.................................................................................................................. 51

Implants.......................................................................................................................... 53

Womenâ&#x20AC;&#x2122;s Health............................................................................................................ 55

Marketing/Customer Service...................................................................................... 53

WISHA Compliance............................................................................................... 38, 58

Medical Billing................................................................................................................ 26 64 Âˇ Register online today - www.wsda.org/pndc

Speaker.........................................................................................................page number

Bakeman, Betsy M., DDS..........................................................................................52, 57

Kratchman, Sam, DMD.................................................................................................. 33

Bassett, Kathy............................................................................................................29, 37

Leziy, Sonia, DDS, DIPL Perio....................................................................................... 53

Behrendt, Kirk...........................................................................................................33, 38

Liberman, Gail, RDH, MS............................................................................................... 62

Blake, Jennifer, CDA, EFDA, MADAA.......................................................... 30, 45, 58, 60

McDonald,Thomas R., DMD........................................................................................ 42

Brown,Tonya, DMD...................................................................................................33, 46

Mele, Rachel.................................................................................................................... 46

Brucia, Jeff J., DDS......................................................................................................... 32

Menage Bernie, Kristy, RDH, BS, RYT.....................................................................37, 54

Calloway,Tina, CDA DA/CP.....................................................................................54, 59

Miller, Dr. Brahm , DDS, MSC, DIPL PROS.................................................................. 53

Camm, Eric..................................................................................................................... 46

Milnar, Frank J., DDS, AACD....................................................................................50, 63

Camm, Jeffrey, DMD....................................................................................................... 46

Moore-Sanchez, Melissa P.........................................................................................41, 58

Carr, Gary B., MD .....................................................................................................34, 55

Neal, Bill.......................................................................................................................... 42

Carsten, David L., DDS, MAGD, FACD........................................................................ 25

Novy, Brian, DDS.......................................................................................................27, 35

Caruso,Timothy J. PT, MBA, MS................................................................................... 61

Oda, Dolphine, BDS, MSc.............................................................................................. 30

Christensen, Gordon J., DDS, MSD, PhD...................................................................... 49

Osborne, Mary H., RDH............................................................................................50, 57

Chyz, Grant T., DDS....................................................................................................... 24

Osuna,Tricia, RDH, BS..............................................................................................26, 36

Cole, Art...............................................................................................................41, 42, 61

Otomo-Corgel, Joan, DDS, MPH..............................................................................48, 55

Cooper, Marc B., DDS, MSD.....................................................................................30, 41

Pak, Sammy, DDS........................................................................................................... 62

DiMarco, Arthur, DMD................................................................................................... 29

Pearsall, Dave.............................................................................................................38, 58

DiRe, Mark L., DDS...................................................................................................37, 42

Phillips, Keith, DMD, DDS.............................................................................................. 38

Darke, Andrew ............................................................................................................... 34

Quarnstrom, Fred, DDS................................................................................................. 47

DQAC.............................................................................................................................. 57

Ringham-Cowan,Yvette M., BA, MA............................................................................ 25

Elster, Mike.................................................................................................................34, 54

Ryder, Mark, DMD.....................................................................................................32, 34

Gerba, Charles, Ph.D.................................................................................................50, 57

Shinn, Sherwin R., DDS................................................................................................. 51

Grayzel, Eva...............................................................................................................50, 58

Smith, Pamela, RD, LDN...........................................................................................26, 41

Hagel-Bradway, Susan, DMD, MS.............................................................................24, 25

Stalford, Dan..............................................................................................................42, 61

Hanson Huggins, Kimberly............................................................................................ 48

Truelove, Edmond L., DDS....................................................................................... 50,58

Hauser, Anna Marie, RDH, MBA................................................................................... 62

Verbiest, Chris...........................................................................................................41, 58

Henderson, Scott M., BS................................................................................................ 45

Wu, Cheri, RDH, BDSc..............................................................................................34, 45

Hess,Timothy, DDS, FAGD........................................................................................... 30

Wuerch, Rolf M., DDS.................................................................................................... 25

Horton, Lisa.................................................................................................................... 61

Yurth, Michael, BS, DDS................................................................................................. 59

Javadi, Elham, DDS, MSD............................................................................................... 47

Zahrebelny, Olya, DDS..............................................................................................26, 46

Johnson, Bart, DDS, MS.............................................................................................26, 55

Zase, Martin H., DMD.................................................................................................... 29

Johnson, Mary, RDH, MS................................................................................................ 62

Zelesky, Gary.............................................................................................................29, 38

Keels, Martha A., DDS, PhD........................................................................................... 49

Zuckerberg, Edward, DDS, B.A................................................................................54, 62

Kirsch, Amy RDH.......................................................................................................53, 59 Klass, Kal, DDS................................................................................................................ 47 Register online today - www.wsda.org/pndc Â· 65

Speaker Index

Speaker.........................................................................................................page number

Schedule your day

LECTURE/WORKSHOP PLANNER Thursday, June 14

Friday, June 15

TIME:

COURSE CODE

TIME:

COURSE CODE

8:00___________________________________________________________________ SHOP THE PNDC EXHIBIT HALL 8:30___________________________________________________________________

8:00___________________________________________________________________ 8:30___________________________________________________________________

9:00___________________________________________________________________

9:30___________________________________________________________________

10:00__________________________________________________________________

10:30__________________________________________________________________

11:00__________________________________________________________________

11:30__________________________________________________________________

12:00 Noon______________________________________________________________ SHOP THE PNDC EXHIBIT HALL,

12:00 Noon______________________________________________________________

12:30__________________________________________________________________

1:00___________________________________________________________________

STAFF APPRECIATION LUNCHEON 1:30 HDTV DRAWING

SHOP THE PNDC EXHIBIT HALL 12:30 HDTV DRAWING

1:30___________________________________________________________________

2:00___________________________________________________________________

2:30___________________________________________________________________

3:00___________________________________________________________________

3:30___________________________________________________________________

4:00___________________________________________________________________

4:30___________________________________________________________________

SHOP THE PNDC EXHIBIT HALL

5:00___________________________________________________________________ 5:30___________________________________________________________________

66 Â· Register online today - www.wsda.org/pndc

Use this planner to map out your day at the Pacific Northwest Dental Conference. Simply photo copy one sheet for each staff member attending, then fill out course selections and bring it with you to the conference.

NORDIC. SOLID. HISTORIC. The NORDIC story:

What began as a small physician-owned professional liability company has emerged as the recognized leader in the Pacific Northwest, protecting local dentists for more than 20 years. The Washington State Dental Association, largely responsible for helping to create NORDIC, has been an owner and stakeholder for more than five years, keeping the interests of dentists paramount. Because the NORDIC Board of Directors is comprised primarily of dentists, the interests of our dentist-policyholders are met. Originally formed to provide stability in the marketplace, NORDIC continues to offer stable, competitive rates, unequaled claims support, relevant risk management information and unparalleled customer service.

Quality Coverage and Service:

Providing you with coverage created specifically for dental practices is only part of the equation; personalized and thorough service is what you can expect. Whether you speak directly with a NORDIC representative or with a Washington Dentistsâ&#x20AC;&#x2122; Insurance Agency representative, we are committed to working with you to determine your level of need and providing you with outstanding expertise and service. Sole broker of NORDIC products:

www.nordicins.com 800-662-4075 206-343-7800 206-441-6824

PRESORTED STANDARD U.S. POSTAGE PA ID SEATTLE, WA PERMIT NO. 8115

Washington State Dental Association 1126 NW Canal Street Seattle, WA 98107

Matt French Director of Insurance Services

Visit us at the PNDC! We’re WDIA — your insurance company. The Conference is a great place to talk about your current and future insurance needs. Stop by and introduce yourself! Disability · Life · Long Term Care · Medical Professional Liability · Business Owners Coverage

206.441.6824 · 800.282.9342 · www.wdiains.com Sole broker of

68 · Register online today - www.wsda.org/pndc NORDIC products

Kerri Seims Assistant Director of Insurance Services