Homecare Matters Edition 3
Your voices will be heard Every now and again, we ask you for feedback on how we support you at work, but we appreciate that not everyone likes to send an e-mail or message about something that’s personal and sometimes confidential. You may also wonder what has been done to make improvements following your feedback. So what are we doing about it?
We’re creating a Care Employee Forum It’s a chance to have your voices heard through Care Worker Ambassadors within your local branch. The Care Worker Ambassadors will have dedicated mailboxes where care workers can send questions, comments and thoughts. These can be kept anonymous upon request. On a quarterly basis, all feedback will be collated and shared with Beverley Sims-Manley, the Managing Director of Homecare, at an informal face-to-face meeting within the branch. In the meeting, we will discuss actions following the feedback and share updates regarding improvements on a regular basis.
The next steps We will be in touch to confirm the names of your local Care Worker Ambassadors. We'll also share an e-mail address with you, so that you can send messages to your dedicated Ambassadors. We're excited to hear your thoughts and share our actions for making improvements across the business. If you have any questions about the forum, e-mail homecarefeedback@medacs.com or speak to your care coordinator, who would be happy to advise.
Dealing wit h a bereavement It’s always incredibly difficult to deal with bereavement, even when it’s part of the role. Given the nature of the business we’re in, we fully appreciate that many of our care workers develop strong friendships with their service users. Some provide regular companionship and others have good connections with close family members, which is why we want to ensure that everyone receives the right level of support should a bereavement occur. If you are in any way affected by a recent or past bereavement, please get in touch. We believe that no one should ever feel that they’re alone or have to carry the weight when dealing with the loss of a service user. To speak to someone, you can message us through our confidential support mailbox HereForYou@medacs.com which is monitored regularly by senior members of the Homecare team. We’re happy to respond whichever way you prefer – an e-mail, a call or we can schedule to meet you if you wish. Talk it through and don’t carry it home.
medacs.com/heart-of-care
Contents • Your voices will be heard • Dealing with a bereavement • Maternity leave • Your stories • Star Care Workers • Long service • Making a difference • Special announcements