Washington Restaurant Magazine

WA S H I N GTO N

RESTAURANT

June 2014

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Inside

warestaurant.org

Features

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Eight-five years later, WRA still fueling restaurant success Government Affairs Team works to ensure you’re heard The restaurant industry’s primary source of information Washington Restaurant Association Education Foundation keeps industry trained, informed WRA Business Development team delivers full slate of cost-saving resources

Other stories

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Lex on Tech: 85 years of restaurants, technology and WRA

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News Briefs

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We’re really not that different after all

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Purchasing locally—info you need now

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Calendar/New Members

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Marketplace

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Using the mystery statement for a healthy business

On the cover

The WRA is celebrating 85 years of servicing the restaurant industry this year. Our cover this month features the artwork of Norman Rockwell, with The Saturday Evening Post illustration from 1957. This painting, which he titled “After the Prom,” was Rockwell’s 295th overall out of 322 total paintings that were published on the cover of The Saturday Evening Post. Restaurants, as depicted in this painting, have long been the backdrop for the most memorable events of our lives.

5/20/2014 4:52:49 PM

After the Prom illustration © SEPS. Licensed by Curtis Licensing. All Rights Reserved.

June 2014 | 5

EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Managing Editor, Heather Donahoe Contributing Editor, David Faro Contributing Editor, Paul Schlienz Research Editor, Sheryl Jackson Art Director, Lisa Ellefson WRA EXECUTIVE COMMITTEE Chair, Jim Rowe Consolidated Restaurants, Inc. Vice Chair, Phil Costello Stop n’ Go Family Drive In Secretary/Treasurer, Mark Chriest Oki Developments, Inc. Immediate Past Chair, Bret Stewart CenterTwist, Inc. WRAEF President, Gary Sutter Northern Quest Resort & Casino WRA EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Petrina Director of Government Affairs, Bruce Beckett Director of Communications & Technology, Lex Nepomuceno Director of Education, Lyle Hildahl Director of Internal Operations, Bekah Cardwell 510 Plum St. SE, Ste. 200 Olympia, WA 98501-1587 T 360.956.7279 | F 360.357.9232 www.warestaurant.org

Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification.

Reproduction of articles appearing in Washington Restaurant Magazine are authorized for personal use only, with credit given to Washington Restaurant Magazine and/or the Washington Restaurant Association.

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Restaurant Association, its Board of Directors, staff or members.

Products and services advertised in Washington Restaurant Magazine are not necessarily endorsed by the WRA, and do not necessarily reflect the opinions of the WRA, its Board of Directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO: Ken Wells Allied Relations Manager 425.457.1458 kenw@warestaurant.org Washington Restaurant Magazine is published monthly for Association members. We welcome your comments and suggestions. email: news@warestaurant.org, phone: 800.225.7166. Circulation: 6,310.

Lex on Tech 85 years of restaurants, technology and WRA

By Lex Nepomuceno, executive editor This month’s cover of Washington Restaurant Magazine features artwork licensed from the Norman Rockwell estate. It is an actual cover of a 1957 Saturday Evening Post and represents so much of the differences and similarities between then and now.

Let’s begin with the differences. If Norman Rockwell had created this cover today it may have had a multicultural presence. One of the characters might be a person of color, or the scene may take place in a Mexican restaurant or Asian café serving bubble tea.

This type of cover artwork would likely include a web address, QR code or hashtag somewhere on the menu board or on one of the props.

There also is a strong possibility that one or both of the kids would be sporting a smartphone. The food establishment would probably reflect more branding, a digital menu board and a point-of-sale system in the background.

The food, the people, the props and the entire scene would likely be very different from what is depicted in this month’s cover. However, looking more closely, you will find more similarities than differences. Things like hospitality, relationships and the fact that these types of precious human interactions are taking place in a restaurant are the same today as they were 85 years ago when the Washington Restaurant Association was established.

To this day, restaurants remain a “go-to place” for marriage proposals, big announcements, first dates or just family time. Regardless of color, culture or religion, restaurants remain a staple of communities no matter how big or small. This is the point we wanted to establish by featuring this delightful Norman Rockwell Saturday Evening Post cover for this month’s magazine.

With all of the technology and trends we pay attention to as restaurant owners and business leaders, it is important to remember why we do what we do. Starting and running a restaurant is perhaps the most difficult type of business endeavor, yet we do it anyway. Despite rising costs, regulations and competition we choose to invest our time and money in the hospitality industry.

85 years is certainly a long time. In 1929, Scotch tape was invented, sunglasses hit the market and the car radio was introduced. These days, we have robotic vacuum cleaners and Netflix. However, all of the aforementioned innovations share one thing in common – they all improve people’s lives in some way. And restaurants? “Hospitality” is still in demand and there is no shortage of restaurateurs determined to meet that demand. Meanwhile, the Washington Restaurant Association remains just as committed to helping its members succeed today as when it started nearly a century ago.

Here’s to another 85 years! ■

6 | |www.warestaurant.org warestaurant.org

Primary Source of Information | News Briefs Bonney Lake ProStart students shine in national cooking competition

Bonney Lake High School competing at the 2014 Boyd’s® Coffee Prostart Invitational where they won first place taking them to nationals.

It’s been a special year for the whiz kids from Bonney Lake High School. This talented group of Washington students placed fifth in May at the National ProStart Invitational, the country’s foremost high school competition for restaurant management and culinary arts with participants from 43 states and territories.

“These kids are amazing. The amount of heart they put into this competition is tangible. We are so proud of them,” said Anthony Anton, president and CEO of the WRA. “This event is just one part of a program that teaches students about teamwork and real experience in the kitchen. The competition will be a life-long memory, and it’s a memory of achievement.”

The competition is an annual milestone within the ProStart education. ProStart is a school-to-career program offered by the Washington Restaurant Association and the National Restaurant Association. It is designed for high school juniors and seniors. Students get classroom experience, training in workplace and food safety, paid internships with industry professionals and college credit while learning the art of cooking. ■ State unemployment at lowest level since 2008 The state’s unemployment rate dropped to its lowest level since the Great Recession started in October 2008. The state’s jobless rate is now 6.1 percent, according to data released last week. According to the state’s Employment Security Department, 7,700 new jobs were created in Washington, during April, on the heels of a revised gain of 8,300 jobs in March. With an average of 6,900 new jobs being created each month so far in 2014, Washington’s economy is generating jobs at a rate not seen since employers created roughly 7,000 jobs per month in 2005.

“We are encouraged to see 11,000 new jobs in the restaurant industry over the past year,” said Anthony Anton, the WRA’s president and CEO. “We’re really interested in seeing next month’s Department of Revenue quarterly business review to see if this employment is being driven by restaurant growth or by a backlog of depressed hiring left over from the recession. The optimist would be impressed by the overall unemployment rate. The pessimist would be worried by the apparent volatility of the market.”

For more information, go http://wra.cc/wra0614a. ■ Many restaurant customers reluctant to try new items A recent survey found that 70 percent of respondents order items they’ve had before when they visit a restaurant. Indeed, restaurant customers typically have such entrenched ordering habits that only 30 percent of customers will try a new

item in spite of heavily promoted new items and limited-time offers often used by chains, in particular, to introduce these products.

Consumers generally try unfamiliar menu items based on perceptions of how they might look or taste, according to The NPD Group, the New York-based market research firm that conducted this study in October 2013. Customers also, however, may look at other factors like the healthiness of an item, its price point or healthfulness, the research found.

For the full article, go to http:// wra.cc/wra0614b. ■ Restaurant spending, traffic looking up for 2014 After a flat 2013, restaurateurs can look forward to improvement in spending and the number of visits during 2014.

“Although consumers are expected to be cautious about their spending in the coming years, our forecast for traffic and dollar growth for 2014 shows improved performance compared to 2013,” Bonnie Riggs, a restaurant industry analyst with the NPD Group, a New York-based market research firm, said in a statement. “Despite overall industry demand holding steady, there will always be winners — or those who can win the battle for market share.”

While overall foodservice traffic was flat between Sept. 2012 and Sept.

2013, in comparison to the previous year, average spending rose 2-percent during this time frame.

In 2014, however, overall restaurant traffic should increase by 1-percent while average spending should rise by 3-percent, according to NPD’s forecast. For the rest of the article, go to http://wra.cc/wra0614c. ■

June 2014 | 7

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Industry Outlook | WRA President & CEO

We’re really not that different after all

The first step toward recovery is admitting you have a problem.

My name is Anthony and I am a numbers guy. So when several Seattle City Council members and staff requested Seattle-specific data on restaurants and the impact a higher minimum wage will have on local restaurants, we had to go out and get it. We had lots of valid statewide data but not city-only info. I was actually excited to learn the P&L differences between “high-priced” Seattle and the rest of the state. For years, rural and suburban restaurants would boldly state that their model was different than the “Big City,” and downtown restaurants would dismiss non-Seattle restaurant models as incomparable to what they have to go through in the Emerald City.

Certainly there are differences between Seattle and those outside the shadow of the Space Needle: customer concentration, rents, parking issues, feasible menu prices, competition concentration, etc. I saw this in my dorkily miswired brain as a numbers “MythBusters” and looked forward to the results. More than 400 Seattle restaurants responded to the survey making the numbers extremely reliable. What did we learn? See for yourself:

The Restaurant Dollar Today Seattle – 2013 Full

WA – 2008 Full

Cost of Labor (Salaries, Wages, Benefits & Payroll Taxes)

35.6%

36.0%

Cost of Food and Beverages

30.2%

30.3%

All Other Costs

30.6%

30.4%

Average Net Before Taxes and Debt Service

4.0%

4%

It’s exactly the same. So, yes, the average Seattle restaurant does close to 150k more per year, but the costs offset the higher gross and at the end of the day, when you account for margin of error, it is exactly the same basic formula (this is where I get all giddy on the statistical probability of it).

Anthony Anton, president and CEO

So why am I telling you all of this? It’s because Seattle restaurants are about to dramatically change their core business model due to the new minimum wage. The full survey results (available on warestaurant.org) reveal what you already knew; the existing restaurant model fails a $15 mandate, and the model must change. If 2015 for Seattle is at all similar to 1999 for Washington as a whole, there is a predictive series of events that is likely to occur; everyone will try everything in order to survive. But after about three or four years, trends will emerge showing what the new model and industry mix will look like.

The challenge will be that, unlike in 1998, the core labor force is much skinnier. We already employ three fewer employees per unit than the national average, so simply cutting staff won’t be easy, and the past six years of dramatically increasing food prices has also forced most restaurants to get really creative at controlling food costs. So with the low-hanging fruit wellplucked, we will likely need to turn to our partners for new ways to do business, and they will need to know your challenges to adapt to our industry’s new needs.

The WRA’s annual Buyer’s Guide is meant to give you an industry-specific “Yellow Pages” on resources that can answer the following questions: How can technology help you get more efficient? What services can you outsource to control labor costs?

If labor costs climb higher than 40 percent, what can be done to get that “other” 30 percent down? What legal and financial services are available to explore creative options? What are your other options for purveyors who no longer treat you like a valued partners and you can no longer ignore it?

If you are in Seattle, please start asking yourself these questions today, and use the Association and this guide to help find answers. If you are outside of Seattle, remember that as of this moment in time, your core formula and those of your brethren in Seattle are likely very, very similar. The lessons that your vendors will learn in Seattle in the next few months can either be great efficiencies to help your business thrive, or roadmaps for navigating the political challenges in your near future. Surviving tomorrow will very much depend on the numbers. ■

June 2014 | 9

Eighty-five years later, WRA still fueling restaurant success

By Heather Donahoe, managing editor In 1929, a group of hospitality industry professionals began what is now the Washington Restaurant Association (WRA).

They wanted the same thing their modern-day successors want—to be successful. That desire has buoyed the WRA’s endeavors for the past 85 years.

Naturally, the decades have brought significant changes— both internal and external. Restaurant operators have evolved, grown, struggled and adapted in order to survive. As part of its simple mission—to help members succeed—the WRA provides important tools for the restaurant journey.

Today, the WRA’s more than 5,000 members have come to rely upon the Association’s guidance in four key areas: political advocacy and representation, news and information, training and education and cost-saving programs.

The WRA leans heavily on the restaurant industry’s wisdom and experience when setting its organization priorities.

Every decision is influenced by the needs and challenges of the WRA’s more than 5,000 members. A series of memberled committees and boards ensure that each of the WRA’s departments set clear priorities and stay on track.

Furthermore, the WRA’s close relationship with the National Restaurant Association provides dual membership with both organizations, expanding the volume of resources available to industry professionals.

Political representation Every day while the state’s restaurant operators are hard at work, decisions are made in Olympia that can determine the success or failure of business operators. That’s why the WRA government affairs team monitors the state and federal political and regulatory landscape so restaurant operators can focus on their businesses. The WRA GA team is comprised of veteran -lobbyists, committed to giving the hospitality industry a voice. Over the past 85 years, this group of legislative professionals has developed the reputation, relationships and skills that are essential for defending the hospitality industry against damaging laws while promoting the regulations that make it easier to do business in Washington state.

Solutions and training The WRA’s Education Foundation provides Washington’s hospitality community with an array of educational, training, and career development opportunities, including ServSafe Manager, ServSafe Alcohol and the new Hospitality Workplace Safety Program. Additionally, the WRA EF plays an integral role in supporting the future of skilled employees

10 | warestaurant.org

in the restaurant industry, through the culinary arts program, ProStart, which is taught in more than 30 high schools throughout Washington.

Industry news, information and resources The information and resources available through the WRA are vast. The WRA offers multiple publications and vehicles for the information restaurants need to run a successful business. Each of these resources is created with the busy restaurant operator in mind and is designed to deliver timely and important information. Here are a few of the WRA’s vehicles for communicating with the industry:

Monthly Washington Restaurant Magazine Weekly e-newsletter, Washington Restaurant Weekly Daily online industry news updates Weekly legislative update email, Hot Off the Grill (during the legislative session)

Handbook for Excellent Restaurant Operations (HERO Manual)

Consulting Network DineNW radio show and podcast Cost-saving programs Within most restaurant budgets, there is little margin for error and any assistance in protecting (and boosting!) the bottom line is important. That’s why the WRA has identified reputable companies committed to giving restaurants the best products and services for their operation. The WRA also offers a host of business assistance programs, such as a workers’ compensation premium refund program (Retro), health insurance and other money saving resources.

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TRAINING AND EDUCATION Objective: To be your leading solutions resource for training, education and career development.

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NEWS, INFORMATION AND RESOURCES Objective: To provide you with pertinent information in a timely and consistent manner. ■

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Government Affairs Team works to ensure you’re heard

By Stephanie Davenport, communications advocacy manager

State restaurateurs are represented by one of the top political teams in Washington. This highly effective team was more important than ever this year as the industry faced battles on minimum wage increases, liquor pricing and regulatory issues such as the Washington state food code. And that was just 2014! Every year hundreds of bills are proposed at the state level that could harm or help your business. The WRA government affairs team is your voice on the Hill and in the hearing rooms where these measures are being considered. Even when the legislative session is over, the team continues to make sure WRA members are represented with state agencies and that your needs are considered in the rulemaking process.

The government affairs team works daily to ensure the WRA’s 5,000-plus members succeed through proactive and responsible political representation before the Washington State Legislature and committed promotion of restaurants’ interests year-round.

TOOLS FOR SUCCESS AT YOUR FINGER-TIPS Grassroots: The WRA has a sophisticated and effective grassroots network thanks to our members’ involvement!

The Grassroots Network is made up of members representing all sectors of the industry. You can participate!

Grassroots volunteers vary in time commitment and duties.

While the WRA lobby team works tirelessly it is important to remind elected officials who the WRA represents: real people and real businesses. Encouraging a dialogue between our members and elected officials is one of the most effective forms of communication you can take part in – you can be a part of the lawmaking process.

Action Alerts: Part of what makes the WRA’s Grassroots Network so effective is the use of action alerts. The WRA relies on a sophisticated grassroots tree, separated by business type and legislative district, to place phone calls to legislators when a bill is reaching action in the Legislature.

Look for these updates and help by taking action!

The Political Action Committee: The WRA Political Action Committee (PAC) is a leading political action committee in Washington state. This means that our members can: Educate campaigning candidates on hospitality industry issues; 14 | warestaurant.org

Support candidates who take the time to understand and work with the restaurant industry; and

Utilize statistics and resources to incite change.

MEET THE GOVERNMENT AFFAIRS TEAM Bruce Beckett Government Affairs Director Bruce Beckett is the head of the WRA government affairs team. He is accountable for overall leadership, strategic direction to the lobby team and ensuring WRA members are fully informed and engaged in the development of WRA positions and tactics. Bruce has been with the WRA since 2009. He brought with him more than 27 years of public affairs experience, including 17 years leading Weyerhaeuser Company’s Western Region and Washington State public affairs teams. Bruce also served as the director of public affairs for the Cascade Land Conservancy’s $20 million Cascade Agenda campaign. He has served on the boards of numerous business organizations, including the Association of Washington Business, as a deputy to the Washington Roundtable, TVW, the Washington Forest Protection Association, Northwest River Partners and the Washington Research Council.

Josh McDonald State and Local Government Affairs Josh McDonald is the “boots on the ground” representative in local municipalities for the WRA team. This year he has been in Seattle dealing with every aspect of the minimum wage issue, from conferences with the mayor and City Council, to one-on-one meetings with individual members, analyzing their books and helping provide an array of opportunities to have their voice heard at City Hall and in the community on this important issue. Due to his continued efforts, hundreds of local restaurants are communicating with city government regarding the right set of solutions for business owners, operators and employees.

Josh is focused on building and maintaining a strong industry presence at the city and county level; he has made huge inroads with local governments on paid sick leave and

numerous packaging, recycling composting issues. He has been with the WRA government affairs team since 2007; and also has experience as a contract lobbyist and on numerous congressional, state and local campaigns.

Julia Gorton Government Affairs Manager Julia Gorton in the point-person on several issues including tourism, the Retrospective Rating program (Retro) and the continued debate surrounding the state’s evolving liquor privatization issue. She is the number-one resource for the WRA’s ongoing discussion with the Liquor Control Board on liquor pricing for restaurants. Julia has been a member of the Washington Restaurant Association’s Government Affairs team since 2007. Julia significantly grew and strengthened the WRA’s Grassroots Network, which was directly responsible for the WRA’s protection of the pop syrup tax credit and Retro.

Additionally, Julia was responsible for establishing the WRA’s Ambassador training program, which gives restaurateurs tools to communicate with their elected representatives.

Stephanie Davenport Communications Advocacy Manager Stephanie Davenport is responsible for marketing and communications programs on behalf of the GA team to external media and also to WRA members, informing them of GA activity on their behalf. She is also responsible for research and acts as a liaison between the communications department, government affairs and President/CEO. Stephanie is a new addition to the WRA, having rejoined the team in April 2014, after a previous stint at the WRA from 2004 to 2005. Prior to returning to the WRA, Stephanie was a public information officer in the Washington State House of Representatives, communications coordinator for the American Institute of Architects and a legislative liaison for the Washington Retail Association.

Morgan Hickel Local Government Coordinator Morgan Hickel joined the WRA team in January 2014, and already has already cemented herself as a key asset in the WRA’s work on minimum wage in Seattle. In just a few months, she has built the most organized and effective grassroots program of any industry in Seattle to ensure our restaurants’ voices are heard at City Hall. Morgan also works directly with the Seattle Restaurant Alliance, helping keep our Seattle members informed and

pushing them to stay an active part of city politics. Prior to joining the WRA, Morgan was the campaign manager for the Stop Higher Utility Taxes Campaign Committee, worked in government affairs on behalf of the American Frozen Food Institute and held successful internships for the TacomaPierce County Chamber of Commerce and the Federal Way Chamber of Commerce.

Contract lobbyists Denny Eliason Denny Eliason is regarded by much of Washington’s legislative community as one the most accomplished lobbyists on the Hill in Olympia. Among other significant wins, Denny’s hard work yielded the B&O tax credit on pop syrup taxes that saves restaurants across the state an average of $3,000 annually. Denny is the founder of Alliances Northwest, a business-oriented government relations firm emphasizing representation before the Washington State Legislature and local governments in Washington. Denny has experience working on a number of issues, including banking, energy, employment, environment, finance, growth management, health care, insurance, pharmaceuticals, retail, securities, taxes and transportation. Some of Alliances Northwest’s other clients include Puget Sound Energy, Nintendo and Amazon.com.

Kim Clauson Kim Clauson is a partner with Denny Eliason at Alliances Northwest. Kim’s primary focus is workplace and labor issues. She is also a strong force on the front lines for the Washington Restaurant Association on some of the industry’s toughest issues. She routinely delivers results on issues that affect restaurateurs’ bottom lines. Kim has landed the state’s restaurateurs their biggest proactive wins in the past five years, which include tackling issues such as workers’ comp, gift certificates and pushing the obesity lawsuit prevention bill past the governor’s desk. Kim has defended WRA members against a series of bills that, if enacted, would have increased the overall costs of benefits for UI, thereby leading to higher UI taxes for employers. ■

June 2014 | 15

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Shop by Company Name 2bar Spirits Nathan Kaiser 2960 4th Ave S Seattle, WA 98134-1203 206-402-4340 www.2barspirits.com Craft Spirits - Moonshine, Vodka, Bourbon

Acosta Foodservice Sales and Marketing Dave Walker 22407 68th Ave S Kent, WA 98032-2444 425-226-4051 www.acosta.com Resources Ideas Products COP

3Wire Restaurant Appliance Tom McPeters 22322 20th Ave SE Ste 150 Bothell, WA 98021-8424 206-524-8200 www.3wire.com Parts, Supplies & Service

Aguiar Group, The Cesar Caycedo 11502 NE 20th Street Bellevue, WA 98004-3005 425-455-6721 www.aguiargroup.com Tax, accounting and financial planning.

A and R Hood and Duct Cleaning Steve Russell 1625 E 72nd St Ste 700 PMB 104 Tacoma, WA 98404-5455 253-537-3755 www.aandrhoods.com Best Hood Cleaners in Washington A Place of Hospitality Bill Marvin PO Box 280 Gig Harbor, WA 98335-0280 253-858-9255 www.aplaceofhospitality.com Hospitality management & training AB Foods, LLC Brad McDowell PO Box 832 Toppenish, WA 98948-0832 509-865-2121 www.wabeef.com Premium Northwest Beef Accent Table Lighting Company Jeff Robb PO Box 2362 Redmond, WA 98073-2362 425-881-2062 Fuel, lamps & gloves

2A | 2014–2015 Buyer’s Guide

Airfactz Screening & Reporting Services Ron Rauenzahn PO Box 141875 Spokane, WA 99214-1875 800-729-7776 www.airfactz.com Employment screening & background checks Allied Fire & Security Dyle Hawley 425 W Second Ave Spokane, WA 99201-4311 509-624-3152 www.allied-security.com Commercial Security Services Aloha POS - Enterprise Merchant Solutions Stephen Ferrante 601 Industry Dr Tukwila, WA 98188-3406 206-452-0502 www.emsposinc.com Aloha POS, NCR Silver POS

Alpine Bistro & Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 509-327-7040 www.alpine-bakery-spokane.com Family owned bakery ALSCO- American Linen Spokane Joey Kink PO Box 3084 Spokane, WA 99220-3084 509-534-2693 www.alsco.com Linen supplies & cleaning ALSCO American Linen Tacoma Steve Bivens 2011 S Tacoma Way Tacoma, WA 98409-7837 253-474-9446 www.alsco.com Linen supplies & cleaning American Express, Establishment Services Darren Stevens 5114 Pt Fosdick NW Ste E PMB 294 Gig Harbor, WA 98335-1735 866-502-4141 www.americanexpress.com Credit card services American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253-473-1415 www.auiagency.com Business & commercial insurance AMP Services LLC Richard Braa 200 W Mercer St Ste 511 Seattle, WA 98119-5908 206-465-1010 www.ampservices.com Outsourced Accounting/Consulting Services

Shop by Company Name Anheuser Busch Companies Seamus Conlin 15800 Roscoe Blvd Van Nuys, CA 91406-1350 503-720-9586 www.anheuser-busch.com Beer, domestic & regional

Axxya Systems Nutrition Analysis Shazia Nathoo 2491 152nd Ave NE Redmond, WA 98052-5573 281-652-5534 www.axxya.com Nutrition analysis software

Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 206-448-3540 www.bavarianmeats.com Wholesale sausage & meats

Apex Fire Control Craig Wood PO Box 11369 Olympia, WA 98508-1369 877-866-3473 www.apexfirecontrol.com Full service fire protection

Baker Commodities Seattle Jim Hodge PO Box 58368 Seattle, WA 98138-1368 206-243-4781 x116 www.bakercommodities.com Recycling & used oil

Approach Management Services Samantha Lipoma 1711 S Jackson St Seattle, WA 98144-2112 206-812-3801 www.approachms.com Injury claims management

Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 509-535-5435 www.bakercommodities.com Recycling & used oil

Bayside Apparel Randy Gollinger 3003 S Huson St Tacoma, WA 98409-2311 253-565-1521 www.baysideapparel.com Quality embroidery & screen printing that’s affordable

Arbor Crest Wine Cellars Mark Rogers 4705 N Fruit Hill Rd Spokane, WA 99217-9562 509-927-8571 www.arborcrest.com Winery & wedding space ARF Financial Marcy Richards 33823 SE Strouf St Snoqualmie, WA 98065-8733 425-770-3762 www.arffinancial.com Financing for Restaurants, Bars & Taverns Audit Advantage Jim Perenchio 11520 Bella Coola Road Edmonds, WA 98020-4167 877-365-5040 www.getauditadvantage.com Credit card fee audit

Bargreen-Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 www.bargreen.com Serving those who serve Bargreen-Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd Ste B Tacoma, WA 98409-9086 253-475-9201 www.bargreen.com Serving those who serve Batali Associates Ken Batali 9792 Edmonds Way #226 Edmonds, WA 98020-5940 206-390-8285 www.BataliAssociates.com Restaurant and Hospitality Consulting

Bell-Anderson Insurance Andy Hoven 600 SW 39th St Ste 200 Renton, WA 98057-4911 425-291-5200 www.bell-anderson.com Business & commercial insurance Bell-Anderson Insurance Spokane Neil Muller 6519 N Maple St Ste B Spokane, WA 99208-6169 509-465-1133 www.bell-anderson.com Business & commercial insurance BizShotz360° Todd Des Marais 16504 64th St E Ste D Sumner, WA 98390-3003 877-212-4192 www.bizshotz360.com Highest Quality Photographs and Videos for Businesses

2014–2015 Buyer’s Guide | 3A

Shop by Company Name BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2000 www.bmi.com Music licensing & management

Bread Garden LTD Bob Miller 1001 S 344th St # 2 Federal Way, WA 98003-6795 253-838-6683 www.thebreadgarden.com Wholesale premium bread

Bob Nowlin Financial Management Solutions Robert Nowlin 23425 NE 129th Ct, Redmond, WA 98053-5639 425-418-1780 www.bobnowlinfinancialsolutions. com Retirement, investments & 401(k)

Bremerton Bottling Co.-Pepsi Cola Mark Emerson 5210 1st St Bremerton, WA 98312-3342 360-377-6262 www.bremertonpepsi.com Non-alcoholic beverage distributor

Boyd Coffee Company Scott Lochhead 10109 S Tacoma Way Ste C1 Tacoma, WA 98499-4665 800-545-4077 www.boyds.com Coffee, tea & beverage Boyd Coffee Spokane Dan Cummens 530 E North Foothills Dr Spokane, WA 99207-2100 509-994-9967 www.boyds.com Coffee, tea & beverage Brantley, Janson, Yost & Ellison, CPA’s Robert Janson 1617 S 325th St Federal Way, WA 98003-6009 253-838-3484 www.brantleyjanson.com Accounting, CPA & taxes

4A | 2014–2015 Buyer’s Guide

Bullseye Distributing and Amusements Dave Winfrey 5700 N Havana St Spokane, WA 99217-6546 509-990-6322 www.bullseyeamusement.com Pool tables & darts C & S Evergreen Pharmacy Cathy Devine 12911 120th Ave NE Ste E20 Kirkland, WA 98034-3057 425-821-8888 Compounding Retail Pharmacy Caffe Appassionato Seattle Patrick McHugh 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 www.caffeappassionato.com Wholesale coffee & teas Caffe D’Arte, LLC Kimberly Zier 719 S Myrtle St Seattle, WA 98108-3426 206-762-4381 www.caffedarte.com Wholesale coffee & espresso

Cairncross & Hempelmann, P.S. Sandip Soli 524 2nd Ave Ste 500 Seattle, WA 98104-2323 206-587-0700 www.cairncross.com/ eatdrinkshopstay Restaurant attorneys; legal assistance.

Cascade Job Corps Center David Baker PO Box 852 Sedro Woolley, WA 98284-0852 360-854-2171 http://cascades.jobcorps.gov/ home.aspx Career training & placement Cascade Natural Gas Conservation Incentive Program (Lockheed Martin) Autumn Marks 22121 20th Ave SE Bothell, WA 98021-4408 866-450-0005 www.cngconserve.com Commercial conservation & energy Case Parts NW George Trainor 25315 74th Ave S #101 Kent, WA 98032-6013 253-854-4900 www.caseparts.com Commercial, refrigeration & case parts Cash & Carry Smart Foodservice John Mathews PO Box 22008 Portland, OR 97269-2008 503-833-1184 www.smartfoodservice.com Produce, meats & dairy

Shop by Company Name CCTV CameraScan Robert Salopek PO Box 980 North Bend, WA 98045-0980 425-888-9778 www.cctvcamerascan.com Closed circuit television surveillance Cedar Grove Composting Charlie Burke 7343 E Marginal Way S Seattle, WA 98108-3513 206-832-3000 www.cgcompost.com Local Recycling/Composting Service Central Washington Fair Association Peggy Peterson 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 Event management

Chukar Cherry Company Pamela Montgomery PO Box 510 Prosser, WA 99350-0510 509-786-2055 www.chukar.com Wholesale berries & nuts

Coca-Cola Refreshments Erik Christiansen 1110 112th Ave NE Ste 300 Bellevue, WA 98004-4573 425-990-2500 www.coca-cola.com Total beverage provider

Clark Nuber CPAs Pete Miller 10900 NE 4th St Bellevue, WA 98004-5873 425-454-4919 www.clarknuber.com Accounting, CPA & taxes

Coeur d’Alene French Baking Company Teresa Nickell 6701 S 216th St Kent, WA 98032-1389 253-395-9695 www.cdabaking.com Improving Your Customer’s dining Experience

Clevenger Associates Tony Clevenger 11803 101st Ave Ct E Ste 203 Puyallup, WA 98373-3473 253-841-7811 www.clevengerassoc.com Facility consulting & design

Charlie’s Produce Wayne Ludvigsen PO Box 24606 Seattle, WA 98124-0606 206-625-1412 www.charliesproduce.com Fresh produce & daily delivery

CLG Employer Resources Holly Hahn 209 Main Ave S Ste 100 North Bend, WA 98045-8139 425-391-4141 clgemployerresources.com Employee benefits & health insurance

Charlie’s Produce Spokane Jon Sams 3530 E Ferry Ave Spokane, WA 99202-4631 509-535-7393 www.charliesproduce.com Fresh produce & daily delivery

Click Wholesale Distributing Rick Steckler 19215 66th Ave S Kent, WA 98032-1171 206-763-3200 clickdistributing.com Beer, liquor & wine

Choice Organic Teas Ray Lacorte 600 S Brandon St Seattle, WA 98108-2240 206-525-0051 www.choiceorganicteas.com Exclusively certified organic teas

Coca-Cola Foodservice Cindy Markee 9705 E Montgomery Ave Spokane, WA 99206-4119 509-921-6200 www.coca-cola.com Total beverage provider

Coffee Fest David Heilbrunn 340 E Sunset Way Ste 201 Issaquah, WA 98027-2474 425-283-5058 www.coffeefest.com Wholesale coffee & tea Color Graphics Screenprinting & Deer Creek Awards Voshte Demmert-Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 www.colorgraphicswa.com Apparel Branding Made Simple!

Columbia Cascade Winery Association George Valison 301 Angier Ave Ste B Cashmere, WA 98815-1301 509-782-0708 www.columbiacascadewines.com Wine & vintner association

2014–2015 Buyer’s Guide | 5A

Shop by Company Name Columbia Distributing Co., Inc. Tommie Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 509-662-1673 www.columbiadistributing.com Beer, domestic & regional

Comcast Business Class Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 509-220-8745 www.comcast.com Internet, phone & TV

Costco #1029 Covington James Hickey 27520 Covington Way SE Covington, WA 98042-9100 253-796-1004 www.costco.com Produce, meats & dairy

Comcast Business Class Auburn Lisa Pitt 4020 Auburn Way N Auburn, WA 98002-1315 206-510-2670 www.comcast.com Internet, phone & TV

Consolidated Food Management John Franks 7429 SE 27th St Mercer Island, WA 98040-2753 206-232-9771 www.cfm-inc.com Contract foodservice management

Costco #103 Clarkston Stephanie Suko 301 5th St Clarkston, WA 99403-1860 509-758-1800 www.costco.com Produce, meats & dairy

Comcast Business Class Olympia John Koch 440 Yauger Way SW Olympia, WA 00009-8502 360-250-3429 www.comcast.com Internet, phone & TV

Corfini Gourmet Seattle Jim Brooke 3667 1st Ave S Seattle, WA 00009-8134 206-937-3141 www.corfinigourmet.com Meat & seafood distributor

Costco #106 Aurora Village Bill Ingram 1175 N 205th St Seattle, WA 98133-3206 206-546-0480 www.costco.com Produce, meats & dairy

Comcast Business Class Puyallup Jennifer Gustin 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 253-405-7970 www.comcast.com Internet, phone & TV

Corporate Cost Control Pam Kiel PO Box 1180 Londonderry, NH 03053-1180 800-207-6926 www.corporatecostcontrol2.com Unemployment cost control

Costco #1086 East Vancouver Ben Tehrani 19610 SE 1st St Camas, WA 98607-7472 360-258-6221 www.costco.com Produce, meats & dairy

Comcast Business Class Redmond Ricardo Pruneda PO Box 97007 Redmond, WA 98073-9707 www.comcast.com Internet, phone & TV

Costco #1 Seattle Todd Young 4401 4th Ave S Seattle, WA 98134-2311 206-622-3136 www.costco.com Produce, meats & dairy

Costco #110 Issaquah Dick Snyder 1801 10th Ave NW Issaquah, WA 98027-5384 425-313-0965 www.costco.com Produce, meats & dairy

Costco #1013 Union Gap Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 509-454-5242 www.costco.com Produce, meats & dairy

Costco #112 Wenatchee Scott Elliott 375 Highline Dr S East Wenatchee, WA 98802-5344 509-886-0593 www.costco.com Produce, meats & dairy

Comcast Business Class Seattle James Misgen 12645 Stone Ave N Seattle, WA 98133-8315 425-508-4143 www.comcast.com Internet, phone & TV

6A | 2014–2015 Buyer’s Guide

2014–2015 Buyer’s Guide | 7A

Shop by Company Name Costco #114 Everett Felix Vindiola 10200 19th Ave SE Everett, WA 98208-4256 425-379-7451 www.costco.com Produce, meats & dairy

Costco #624 Gig Harbor Wayne Harris 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 253-853-8600 www.costco.com Produce, meats & dairy

Costco #662 Burlington Julie Eringer 1725 S Burlington Blvd Burlington, WA 98223-3223 360-757-5703 www.costco.com Produce, meats & dairy

Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 360-692-9213 www.costco.com Produce, meats & dairy

Costco #639 Sequim Brian Wright 955 W Washington St Sequim, WA 98382-3266 360-406-2025 www.costco.com Produce, meats & dairy

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 509-842-0003 www.costco.com Produce, meats & dairy

Costco #19 Bellingham Netra McGrew 4299 Guide Meridian St Bellingham, WA 98226-6475 360-671-6947 www.costco.com Produce, meats & dairy

Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 360-357-6580 www.costco.com Produce, meats & dairy

Costco #740 Lacey Gail Hibbs 1470 Marvin Rd NE Lacey, WA 98516-3870 360-412-3500 www.costco.com Produce, meats & dairy

Costco #486 Kennewick Shawn Hancock 8505 W Gage Blvd Kennewick, WA 99336-8120 509-737-8861 www.costco.com Produce, meats & dairy

Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 360-652-4532 www.costco.com Produce, meats & dairy

Costco #747 Woodinville Doug Tisdel 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 425-806-7700 www.costco.com Produce, meats & dairy

Costco #6 Southcenter Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 206-575-9191 www.costco.com Produce, meats & dairy

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 509-466-9668 www.costco.com Produce, meats & dairy

Costco #772 Vancouver James Gay 6720 NE 84th St Vancouver, WA 98665-2016 360-828-2262 www.costco.com Produce, meats & dairy

Costco #61 Federal Way Jeremy Cook 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 253-874-3652 www.costco.com Produce, meats & dairy

Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 253-445-7543 www.costco.com Produce, meats & dairy

Costco #8 Kirkland Rich Graber 8629 120th Ave NE Kirkland, WA 98033-5865 425-827-1693 www.costco.com Produce, meats & dairy

8A | 2014–2015 Buyer’s Guide

Shop by Company Name Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 253-475-5595 www.costco.com Produce, meats & dairy Costco Business Center Mary Darr 19105 Highway 99 Lynnwood, WA 98036-5228 425-640-7745 CostcoBusinessDelivery.com Produce, meats & dairy Costco Business Center Fife Brent Colby 3900 20th St E Fife, WA 98424-1818 253-719-1950 www.costco.com Produce, meats & dairy Crown Distributing LLC Peter Bargreen 17117 59th Ave NE Arlington, WA 98223-4750 425-252-4192 www.crowndistributing.com Beer, domestic & imports CSM Bakery Products Roman Gonzales 1912 Montreal Rd Tucker, GA 30084-5201 951-206-1265 www.csmbakeryproducts.com Leading Bakery Supplier in North America Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 866-944-2653 www.customgasketsnw.com Gaskets, hardware & fabrication

Cyrus O’Leary’s Pies Airway Heights Ann Gower 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 www.cyruspies.com Restaurant quality pies Cyrus O’Leary’s Pies Spokane Barclay Klingel PO Box 19225 Spokane, WA 99219-9225 509-624-5000 www.cyruspies.com Restaurant quality pies Darigold, Inc. Jonathan Bentley 1130 Rainier Ave S Seattle, WA 98144-2842 206-273-8436 www.darigold.com Fresh, local dairy DarPro Solutions Brad Fleeman 2041 Marc Ave Tacoma, WA 98421-2945 253-572-3922 www.darlingii.com Grease recycling, Trap Service Davis Wright Tremaine LLP Riley Lagesen 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 503-778-5201 www.dwt.com Restaurant attorneys & legal advice Demitri’s Seasonings Demitri Pallis PO Box 84123 Seattle, WA 98124-5423 206-764-6006 www.demitris.com Cocktail mixes & beverages

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 www.dickersondistributors.com Beer, spirits & wine Dick’s Restaurant Supply Ed Johnstun 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 www.dicksrestaurantsupply.com Restaurant & catering equipment Dinerware, Inc. Rob Freytag 400 N 34th St Ste 400 Seattle, WA 98103-8600 206-388-2878 www.dinerware.com POS software & hardware Dining Alliance Mark Persinger 280 Lincoln St Allston, MA 02134-1300 425-502-1411 www.diningalliance.com Group purchasing organization Distant Lands Coffee Cindi Hughes 801 Houser Way N Renton, WA 98057-5506 425-917-2920 www.dlcoffee.com Wholesale coffee & espresso Double “D” Knitting & Glove, Inc Dudley Duncan 22500 Jameson Drive Calabasas, CA 91302-5852 818-222-4588 www.ddgloves.com Cut resistant gloves

2014–2015 Buyer’s Guide | 9A

Shop by Company Name Dovetail General Contractors Daniel Archer 3621 Stone Way N Seattle, WA 98103-8049 206-372-7247 www.dovetailinc.net Restaurant Construction and Design

DreamCo Recreation Terry Belieu 8506 206th St Ct E Spanaway, WA 98387-3082 253-732-6776 www.dreamcollc.com Restaurant Development Space Available

DPI Specialty Foods Patrick Bleck 18900 8th Ave S # 100 Seatac, WA 98148-1957 206-248-1148 www.dpi-northwest.com Extraordinary Selection of Gourmet & Specialty Products

DROSTE Software Tom Droste 140 Willow Street North Andover, MA 01845-5918 978-686-5775 www.drostesoftware.com Maximizing efficiency, Reducing costs, Improving the client experience

Dr Pepper Snapple Group Debbie Elliott 1927 NE 34th Pl Renton, WA 98056-8017 425-235-0813 www.drpeppersnapplegroup.com Non-alcoholic beverage distributor Draft Doctor Dave Whitney PO Box 31024 Portland, OR 97231-0024 800-689-1366 www.draftdoctorllc.com Draft system cleaning & installation

Duck Delivery of Washington Portland Barry Corno 8448 NE 33rd Dr Portland, OR 97211-2105 503-288-9380 www.duckdelivery.com Fresh produce & eggs Duck Delivery of Washington, Inc. Sumner Derek Reich 1509 45th St E Sumner, WA 98390-2201 253-891-8918 www.duckdelivery.com Fresh produce & eggs

Eastside Ice Machines Fred Stray 6421 S 143rd St Tukwila, WA 98168-4625 206-248-0770 www.eastsideicemachines.com Ice machine sales Ecolab Michael Brandal 31919 1st Ave Ste 100 Federal Way, WA 98003-5258 253-733-3001 www.ecolab.com Dishmachine & cleaning chemicals Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 Accounting, Business taxes, CPA Equifax Workforce Solutions Sarita Veach 27433 226th Ave SE Maple Valley, WA 98038-8117 425-413-5842 www.equifaxworkforce.com Unemployment cost control

ERNWest Federal Way David Swoish PO Box 4417 Draper Valley Holdings LLC Federal Way, WA 98063-4417 Barbara Davis 800-433-7601 1500 E College Way, Ste A PMB 449 www.ernwest.com Mount Vernon, WA 98273-5637 Dynamik, The Business Experience Workers’ compensation claims 360-424-7947 management Melanie Ferrini www.drapervalleyfarms.com 615 2nd Ave Ste 720 Local & fresh chicken Seattle, WA 98104-2226 206-686-2525 www.dynamikspace.com Interior design & decorating

10A | 2014–2015 Buyer’s Guide

Shop by Company Name ERNWest Olympia David Swoish 1800 Cooper Point Rd SW Ste 22 Olympia, WA 98502-1179 800-433-7601 www.ernwest.com Workers’ compensation claims management ERNWest Spokane David Swoish 421 W Riverside Ave Ste 461 Spokane, WA 99201-0402 800-433-7601 www.ernwest.com Workers’ compensation claims management Essential Baking Leslie Heller 5601 1st Ave S Seattle, WA 98108-2404 206-545-3804 www.essentialbaking.com Organic, artisan bakery!

Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206-545-4194 www.globespun.com Wholesale organic products Experience Tea Studio Roberta Fuhr 195 Front St N Studio C Issaquah, WA 98027-3262 206-406-9838 www.experience-tea.com Tea, Teaware Farmer Brothers Company Mike Dail 8660 Willows Rd NE Redmond, WA 98052-3498 425-883-0530 www.farmerbroscousa.com Wholesale coffee & tea

Fidalgo Bay Coffee David Evans 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 www.fidalgobaycoffee.com Wholesale coffee & teas

Food Creativity at Work Renata Bocayuva 1312 S Pearl St Seattle, WA 98108-2336 206-795-3019 www.foodcreativityatwork.com Menu & recipe development

Fikes Mark Sims 8041 S 228th St Ste 101 Kent, WA 98032-2919 253-854-2439 www.fikesproducts.com Paper, plastic & cleaning supplies

Food Service Equipment - FSE Sales & Service Robby Fuller 2825 Marvin Rd NE Ste T Lacey, WA 98516-3134 360-943-6479 www.foodsvcequipment.com New & Used Equipment & Smallwares

Fireguard Extinguisher Service Norman Cole 621 W State St Aberdeen, WA 98520-6028 360-532-4311 www.fireguardextg.com Fire protection service First Data Joe Wilhelm 6200 S Quebec St Ste 420A Greenwood Village, CO 801114720 303-967-5173 www.firstdata.com Credit card processing Fishbowl Marketing Joe Gabriel 44 Canal Center Plz Ste 500 Alexandria, VA 22314-1563 800-836-2818 www.fishbowl.com/washington Online & email marketing FloHawks Plumbing and Septic Steve Redford PO Box 73399 Puyallup, WA 98373-0399 253-606-1115 www.flohawks.com Septic & drain cleaning

Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 206-730-2662 www.fserinc.com Quality, professional, guaranteed repairs Food Services Of America Seattle/Kent Randy Irvine PO Box 3547 Seattle, WA 98124-3547 425-251-3830 www.fsafood.com/main/ serviceareas/seattle.aspx Broadline distributor Food Services Of America Spokane Cliff Hoye PO Box 6248 Spokane, WA 99217-6248 509-483-7670 www.fsafood.com/main/ serviceareas/spokane.aspx Broadline distributor

2014–2015 Buyer’s Guide | 11A

Shop by Company Name Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-424-7147 www.foodservicesinc.com Broadline distributor Foster Pepper PLLC Jeremy Eckert 1111 Third Ave Suite 3400 Seattle, WA 98101-3264 206-447-6284 www.foster.com Quality Legal Advice and Responsive Service

Freedomcare Benefits Joseph Wheeler 1463 E. Republican St, #7A Seattle, WA 98112-4517 206-407-8041 www.northwesternrisk.com An “Affordable” Alternative to the Affordable Care Act Fremont Mischief Mike Sherlock 4509 Interlake Ave N #247 Seattle, WA 98103-8617 206-632-0957 www.fremontmischief.com Craft spirits & tasting room

Gemelli Coffee Roastery Paul Jacob 418 W 1st Ave Spokane, WA 99201-3707 509-838-3073 www.jacobsjava.com Fresh Roasted Wholesale Coffee General Biodiesel, Inc. Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 206-932-1600 www.generalbiodiesel.com Local, Sustainable Oil Recycling

Fournier Insurance Solutions Ryan Fornier 5712 Orchard St W University Place, WA 98467-3822 253-473-3010 www.fourniergroup.net Business & commercial insurance

Future POS Tom Potter 816 NE 87th Ave Ste 200 Vancouver, WA 98664-1991 360-693-2325 www.iss4pos.com POS & security systems

Global Security & Communication, Inc. AJ Gomez 3212 Main St Vancouver, WA 98663-2753 360-693-1900 www.global4security.com Affordable Facility Management!

Fran’s Chocolates Andrina Bigelow 1300 E Pike St Seattle, WA 98122-4083 206-322-0233 www.franschocolates.com Retail and Wholesale Chocolates

Garvey Schubert Barer Greg Duff 1191 2nd Ave Ste 1800 Seattle, WA 98101-2996 206-464-3939 www.gsblaw.com Restaurant attorneys & legal advice

GoCode Mobile Greg Gillard 36116 SE Turnberry Str Snoqualmie, WA 98065-8718 425-246-7893 www.gocodemobile.com Custom Mobile Websites

Franz Family Bakeries Nate Howerton 110 N Fancher Road Spokane Valley, WA 99212-0850 509-535-7726 www.franzbakery.com The Good Breads!

Gasket Guy of King Co. Inc. Sue White 914 164th St SE Ste B12-156 Bothell, WA 98012-6385 206-491-9535 www.GasketGuyofKingco.com Refrigeration Gaskets, Small Repair

Franz Family Bakeries Seattle Division Todd Fultz PO Box 24327 Seattle, WA 98144-0327 206-322-0931 www.franzfamilybakery.com Northwest local bakery

Gecko Hospitality Kevin Kalstad 7234 Shag Oak Dr Noblesville, IN 46062-7407 425-224-5095 www.geckohospitality.com Restaurant and Hospitality Recruiting

Graham & Dunn PC Aimee Decker 2801 Alaskan Way Ste 300 Seattle, WA 98121-1128 206-624-8300 www.grahamdunn.com Food & Beverage Industry Attorneys

12A | 2014–2015 Buyer’s Guide

Great Western Business Group Tina Anderson 4111 E Madison St PMB 238 Seattle, WA 98112-3241 206-708-7674 Property owner & landlord

Shop by Company Name Green Air Supply Tom Hoare 216 Puyallup Ave #111 Tacoma, WA 98421-1114 253-226-1596 www.greenairsupply.com Environmental nitrogen supply H.I.H.I.T. Amber Hahn 209 Main Ave S Ste 100 North Bend, WA 98045-8139 877-892-9203 www.hihittrust.com Medical & dental insurance

Harbor Wholesale Tracy Elders 3901 Hogum Bay Rd. SE Lacey, WA 00009-8516 360-754-4484 www.harborwholesale.com Foodservice Solutions, Family Owned Heartland Payment Systems Harry Wagoner 4107 163rd Pl SE Bothell, WA 98012-5050 405-818-0914 www.heartlandpaymentsystems. com Payment processing, payroll & marketing

Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 253-922-2592 x1023 www.inderbitzin.com Distributor, snacks, jerky & pastries Insurance Services Group, Inc. Trevor Campbell PO Box 1658 Edmonds, WA 98020-1658 425-775-6446 www.insuranceservicesgroup.com Business & commercial insurance

Insurance Services, Inc. Ron Sarka 100 N Morain St Ste 200 Hospitality Financial & Technology Kennewick, WA 99336-2905 509-735-3333 Professionals - Greater Puget www.insurance-services.net Sound Chapter Business & commercial insurance Michael Lancey PO Box 30550 Interstate Merchant Services Seattle, WA 98113 -0550 Jerry Bohannon Hanover 800-646-4387 1818 Westlake Ave N Thi Lee www.hftpwa.org Seattle, WA 98109-2777 160 Spear St Ste 750 Networking & education 206-352-3294 San Francisco, CA 94105-1562 association www.bankcardprograms.com 415-852-6825 No hidden fees! www.hanover.com HR Ideas, Inc. Property and casualty insurance Deisy Bach Jones Marketing Company 1240 W Sims Way Ste 246 Randy Jones Harbor Pacific Bottling - Elma Port Townsend, WA 98368-3058 7536 15th Ave NW Tim Martin 925-556-4404 Seattle, WA 98117-5409 50 Schouweiler Tract Rd W www.hrideas.com 206-783-6925 Elma, WA 98541-9385 Human Resources, Safety/OSHA www.jonesmarketingcompany.com 360-482-4820 and Training (bilingual) Tabletop supplies www.harborpacificbottling.com Pepsi beverage distributor Humble & Davenport Insurance Jones Supply Robert Davenport John Jones Harbor Pacific Bottling Long Beach 3500 Maple Valley Hwy 1600 W Lewis St Tim Martin Renton, WA 98058-2871 Pasco, WA 99301-5034 PO Box 30 425-226-8221 509-547-3255 Long Beach, WA 98631-0030 www.humbledavenport.com 360-642-3331 Restaurant, Business & Commercial www.jonessupply.com Leading tabletop manufacturer www.harborpacificbottling.com Insurance Pepsi beverage distributor Hamlin Group, The LLC Larry Hamlin 2980 76th Ave Se, Ste 102 Mercer Island, WA 98040-2774 206-948-7424 www.thehamlingroup.net Construction, development & design

2014–2015 Buyer’s Guide | 13A

Shop by Company Name K & J Accounting Jason Soper 426 SW 153rd St Burien, WA 98166-2215 206-244-0491 www.kjaccounting.net Accounting, CPA & taxes

L & E Bottling Co., Inc. Paul Lawrence PO Box 11159 Olympia, WA 98508-1159 360-357-3812 www.olympiapepsi.com Pepsi & Dr. Pepper

Liberty Orchards Aplets & Cotlets Jeremy Leavitt PO Box C Cashmere, WA 98815-0485 509-782-2191 www.libertyorchards.com Aplets & Cotlets manufacturer

Kelly-Mincks Bill Kelly 18686 142nd Ave NE Ste 3B Woodinville, WA 98072-8523 425-481-9036 www.kelly-mincks.com Commercial equipment sales

La Panzanella Antonio Galati 18300 Cascade Ave S Ste 260 Tukwila, WA 00009-8188 206-903-0500 www.lapanzanella.com Italian crackers & crisps

LyfeBank Randy Ray PO Box 697 La Conner, WA 98257-0697 360-466-9100 www.lyfesystems.com Healthcare insurance benefits

Key Impact Sales & Systems, Inc. Mark Adams 7478 SW Coho Ct Tualatin, OR 97062-9277 253-856-1979 www.foodservice-brokers.com Broker Food & Beverage

Larry E Palmer Insurance Agency Larry Palmer 10832 185th Ave Se Issaquah, WA 98027-8644 425-313-9605 www.theinsurancestore.com A full service insurance brokerage for restaurants

Maitre’D by Posera Nina Booth 11057 8th Ave NE Seattle, WA 98125-6103 206-364-8686 www.maitredpos.com Maitre’D serves you better

Khamu Solutions Steve Lipkin 1655 W Fairview Ave Ste 119 Boise, ID 83702-5100 208-345-2250 www.khamu.com POS software & hardware King Beverage Inc. Rochell Cobb 6715 E Mission Ave Spokane, WA 99212-0550 509-444-3700 www.kingbeverage.com Beer, domestic & regional Kwikpak Fisheries LLC Ruth Carter 2200 Alaskan Way Ste 420 Seattle, WA 98121-1684 206-443-1565 www.kwikpaksalmon.com Smoked Fresh Yukon Salmon

14A | 2014–2015 Buyer’s Guide

Law Office Of Stuart A Heller Stuart Heller 1325 4th Ave Ste 940 Seattle, WA 98101-2509 206-623-0579 www.theleasinglawyer.com Industry attorney & lease negotiation Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 www.lba-inc.com Dough, pastries & pies

Maletis Beverage Linda Hoffmaster 600 SE Assembly Ave Ste 150 Vancouver, WA 98661-5583 503-735-2300 www.maletis.com Quality, Teamwork, Customer Satisfaction Manitowoc Ice Machines & ReachIns Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-624-4590 www.manitowocice.com Manitowoc wholesaler & distributor

Purchasing locally—info you need now Sheryl Jackson, research editor

The annual buyer’s guide edition of Washington Restaurant Magazine puts in your hand a listing of more than 300 allied vendors, most of whom are local and, as members of the WRA, committed to your success. As this edition is about purchasing, the WRA recognizes that restaurateurs’ purchasing decisions are driven by a multitude of factors, one of which is consumer preference.

In NRA’s recent 2014 Industry Forecast, local sourcing is a top menu trend and consumer interest. More than 64 percent of adults are most likely to visit a restaurant that offers locally produced food items. This carries over to supporting local businesses for services other than food. Ninety-three percent of US consumers believe it’s important to support the local small businesses that they value in their community. So, the next time you need a vendor, the WRA encourages you to utilize the 2014 Buyer’s Guide to the fullest.

Consumers Go Local Percent of restaurant operators who say their customers are more interested in locally sourced items than they were two years ago 100 80

91% 72%

73%

70%

60

50%

40 20 0

Family dining

Casual dining

Fine dining

Quickservice

Fast casual

Source: National Restaurant Association, Restaurant Trends Survey, 2013

From Farm to Restaurant Kitchen Restaurant operators who offer the following items on their menus

Family dining

Casual dining

Fine dining

Quickservice

Fast casual

Locally sourced produce

51%

63%

93%

28%

50%

Locally sourced meat or seafood

41%

48%

80%

15%

27%

Food items from an on-site garden

9%

8%

30%

N/A

N/A

Source: National Restaurant Association, Restaurant Trends Survey, 2013 *Source: The American Express OPEN Small Business Saturday Consumer Pulse (July 2011) http://www.microbiz.org/ small-business-statistics/

2014–2015 Buyer’s Guide | 15A

2014–2015 Buyer’s Guide | 19A

Shop by Company Name Marinelli Shellfish Tessy Alarcon-Poore 2383 S 200th St Des Moines, WA 98198-5571 206-870-0233 www.marinellishellfish.com Shellfish distributor & marketer

MICROS Systems, Inc. Doug Bush 415 S Brandon St Seattle, WA 98108-2237 206-763-1010 www.micros.com POS for iPad & registers

National Business System Inc. Bob Purnell 24425 Pacific Hwy S Kent, WA 98032-4079 206-418-6196 www.nbsystems.com POS Choices & Solutions

MarkeTeam Travis Hartley PO Box 850 Vancouver, WA 98666-0850 360-696-3984 www.marketeamnw.com Commerical Foodservice Equipment Solutions

Miller Coors Lara Dunbar 3001 Douglas Blvd Ste 200 Roseville, CA 95661-3809 916-771-6447 www.millercoors.com Beer

National Sign Corporation Dennis Obrien 1255 Westlake Ave N Seattle, WA 98109-3531 206-282-0700 www.nationalsigncorp.com Signs for Restaurants, Services, Design, Manufacturing, Permits

Mckenzie Chase Management Mike Lancey PO Box 30550 Seattle, WA 98113-0550 206-547-8277 www.mckenziechase.com Tax credit advisors

Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 www.mindermeats.com Locally-sourced beef pork and poultry

Mechanical Sales, Inc. Dave Anderson 521 S Brandon St Seattle, WA 98108-2239 206-767-7140 www.mechanicalsales.com Mechanical equipment & supplies

Moss Adams Tacoma LLP Gina St. George 1301 A St Ste 600 Tacoma, WA 98402-4205 253-284-5214 www.mossadams.com Accounting, CPA & taxes

Medosweet Farms David Chinchar PO Box 749 Kent, WA 98035-0749 253-852-4110 www.medosweet.com Dairy, eggs & juice

Mountain Valley Spring Company Collins Speed 283 Mountain Valley Water Place Hot Springs, AR 71909-9559 206-910-8656 www.mountainvalleyspring.com High Quality, Natural Spring Source for Over 140 Years

Merrill Lynch Dave Ludwig 1201 Pacific Ave Ste 1800 Tacoma, WA 98402-4311 253-597-8307 www.wealthmanagement.ml.com Employee benefits 20A | 2014–2015 Buyer’s Guide

Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 www.naturalwavejuice.com Non-alcoholic beverage distributor New Systems Laundry Portland Lyle Christman 432 NE 10th Ave Portland, OR 00009-7232 503-232-8181 www.newsystemlaundry.com Uniforms and linen cleaning services New Systems Laundry Tukwila Lyle Christman 12068 Interurban Ave Tukwila, WA 00009-8168 800-958-6920 www.newsystemlaundry.com Uniforms and linen cleaning services

Shop by Company Name North American LED Rebecca Fuhrman 1711 Paramount Court Waukesha, WI 00005-3186 800-242-0935 www.northamericanled.com Energy Efficient Lighting - NRA program

Northwest Kitchen Exhaust Cleaning Matt Williams PO Box 25579 Federal Way, WA 98093-2579 206-948-6288 www.nwkec.com Hood cleaning & service

Northwest Commercial Kitchen Repair Jerry Fox PO Box 48625 Spokane, WA 99228-1625 509-723-1374 www.commercialkitchenrepairnw. com Commercial equipment repair

Northwest Loss Prevention Consultants Douglas Rector PO Box 3142 Renton, WA 98056-0007 425-271-0312 www.nwlpc.com Pre-employment screening & mystery shopping

Northwest Distillery Meghan Zonich 32914 Church Rd Warren, OR 97053-9760 503-381-3139 www.nwdistillery.com Vodka distiller

Northwest Seafood Processors, Inc. Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 www.treasuresbyodyssey.com Custom seafood processor

Northwest Foodservice Show Orran Greiner 8565 SW Salish Ln Ste 120 Wilsonville, OR 97070-6901 503-582-9482 www.nwfoodserviceshow.com Tradeshow supplies & products Northwest Insurance Professionals McKinley Romero 505 W Riverside Ave, Ste 551 Spokane, WA 99201-0500 866-200-1803 www.NorthWestInsuranceProfessionals. com Insurance agency

Odom Corporation Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 509-458-4100 X2110 www.odomcorp.com Premier wholesale beverages Odom Corporation Dale Piper 11400 SE 8th St Ste 300 Bellevue, WA 98004-6409 425-456-3513 www.odomcorp.com Premier wholesale beverages

Ogden Murphy Wallace PLLC Karen Sutherland 901 Fifth Avenue, Suite 3500 Seattle, WA 98164-2008 206-447-7000 www.omwlaw.com Attorney Olsen Real Estate Associates Bruce Helm 5447 Leary Ave NW Ste B Seattle, WA 98107-4011 206-782-6021 Property management & brokers Olympic Distributing Company Joe Gladfelter 82 S Bayview Ave Port Angeles, WA 98362-8605 360-452-8966 Beer, domestic & regional Olympic Restaurant Equipment Eric Schwartz PO Box 3461 Sequim, WA 98382-5030 360-582-1050 www.OlympicRestaurantEquipment. com Equipment sales & supplies On Deck Capital Eitan Smilchensky 155 E 56th St New York, NY 10022-2708 888-701-4390 www.ondeckcapital.com Small business loans Oregon Hood Cleaning Bob Bambrick 8059 State St Salem, OR 00009-7317 877-493-1163 www.oregonhoodcleaning.com Certified Exhaust Hood Cleaning

2014–2015 Buyer’s Guide | 21A

Shop by Company Name P.A.T. Ferguson Consulting Patty Ferguson 3800A Bridgeport Way W Ste 300 University Place, WA 98466-4416 253-566-3698 www.dramshopexpertwitness.com Liquor training & compliance Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 253-507-5442 www.pacificcommercialbrokers. com Buy, sell & valuation Pacific Northwest Baking Co Phil Thompson PO Box 890 Sumner, WA 98390-0160 253-863-0373 www.pnwb.com McDonald’s hamburger buns Pacific Wine & Spirits Katelyn Tupper 6100 Carillon Pt Kirkland, WA 98033-7451 425-629-2100 www.southernwine.com Spirits distributor Parker, Smith & Feek, Inc. Nick Montera 2233 112th Ave NE Bellevue, WA 98004-2936 425-709-3600 www.psfinc.com Business & commercial insurance

22A | 2014–2015 Buyer’s Guide

Paul DeLong CPA Paul DeLong 14522 NE N Woodinville Way Ste 204 Woodinville, WA 98072-6427 425-402-8815 www.pauldelongcpa.com Professional, Experienced, Quality Financial and Tax Services PCI - Professional Claims Intervention Dan Mintz 2050 112th Ave NE Ste 115 Bellevue, WA 98004-2905 425-373-4982 www.pcinc.com Workers’ compensation management Peninsula Bottling Company Freia Otterstetter 311 S Valley St Port Angeles, WA 98362-2257 360-457-3383 Non-alcoholic beverage distributor PepsiCo Jeff Thomson 2300 26th Ave S Seattle, WA 98144-5339 425-424-3669 www.pepsi.com Non-alcoholic beverage distributor Pepsi-Cola Bottling Co. Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 360-696-0766 www.corwinbevco.com Non-alcoholic beverage distributor

Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 206-463-6565 www.prnw.com Manufactures’ Representative Foodservice Equipment Personnel Management Systems, Inc. Jack Goldberg 8259 122nd Ave NE Ste 300 Kirkland, WA 98033-8029 425-576-1900 www.hrpmsi.com Human resources Outsourcing Peterson Company, The Lynn Throssel 1102 D St NE Auburn, WA 98002-4015 253-735-0313 www.petersoncheese.com Specialty cheese & charcuterie Peterson Sullivan LLP Brett Rice 601 Union St Ste 2300 Seattle, WA 98101-2317 206-382-7777 www.pscpa.com Accounting, CPA & taxes Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 253-332-3468 www.pointofsolutions.net POS software & hardware

Shop by Company Name PourMark LLC Maggie Vargas 521 Market St Ste D Eugene, OR 97402-5456 541-515-6265 www.pourmark.com Portion control marks on all your beverage glasses

Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 425-827-7279 www.pro-pacific.com Foodservice equipment and supplies

Rainier Industries Tim Jacobs 18375 Olympic Ave S Tukwila, WA 98188-4724 425-251-1800 www.rainier.com Large scale graphics, fabric and shelter solutions

Poverty Bay Coffee Co Dan Olmstead 3702 W Valley Hwy N # 400 Auburn, WA 98001-2423 253-333-9275 www.povertybay.com Coffee, smoothies, frozen, cold

Proximo Spirits Matt McCarthy 9611 39th Ave SW Seattle, WA 98136-2800 206-854-7818 www.proximospirits.com Supplier, spirits & liquor

Reality Check Mystery Shoppers Ross Thomas PO Box 70366 Seattle, WA 98127-0366 206-364-9004 www.rcmysteryshopper.com web-based mystery shopping

Powers Candy & Nut Co. Robert Bob PO Box 6525 Spokane, WA 99217-0909 509-489-1955 www.powerscandy.com Wholesale trail mix manufacturer

Puget Sound Energy Tianna Byrtus PO Box 90868 PSE-11N Bellevue, WA 98009-0868 425-462-3657 www.pse.com Electric & gas utility

Reliable Construction Cathy Nishikawa 3210 162 Pl SE Bellevue, WA 98008-5739 425-644-0100 Construction, development & design

Profit Sauce/Bevintel of Seattle Mike Reis 525 Magnolia Lane Edmonds, WA 98020-3419 425-967-3780 www.profitsauce.com Inventory Intelligence & Controls for Bars & Rests

Quatrro FPO Solutions Karen Slusher PO Box 212 Dufur, OR 00009-7021 541-203-4864 www.QuatrroFPO.com Affordable Outsourced Accounting Services

Restaurant Group, Inc. Arnold Shain 10104 NE 38th Ct Kirkland, WA 98033-7881 206-679-1037 www.restaurantgroup.com Branding, marketing, menu & design

Profitech-NW Jake DeWitt 1324 N Liberty Lake Rd Ste 129 Liberty Lake, WA 99019-8523 509-688-7959 www.profitechpos-nw.com Point of sale systems

R & T Hood and Duct Services Kim Yanick 6100 12th Ave S Seattle, WA 98108-2702 206-726-0940 www.rthood.com Fire suppression & hood cleaning

Restaurant Rockstars, LLC Roger Beaudoin PO Box 159 Newry, ME 04261-0159 207-415-2363 www.restaurantrockstars.com Server Training Program - Increase Profits

2014–2015 Buyer’s Guide | 23A

Shop by Company Name Restaurant Seminar Institute Ed Hynes PO Box 308 Edmonds, WA 98020-0308 800-526-5798 www.restaurantseminars.com Accounting, CPA & taxes, P&L review Restaurant Solutions Kathy Groff 9102 12th Ave NE Seattle, WA 98115-2828 206-522-5574 www.restaurantsolutionsnw.com Restaurant Solutions Restaurant Solutions Inc. (RSI) Lauren Boatwright 1101 W Mineral Ave Littleton, CO 80120-4513 303-458-1204 www.restacct.com Operational and financial management RestaurantShoes.com Jim Drake 13136 NE Airport Way Portland, WA 97230-1035 443-340-1236 www.restaurantshoes.com We sell comfortable slip-resistant shoes Rice Insurance, LLC Keith Wallace PO Box 639 Bellingham, WA 98227-0639 360-734-1161 x1328 www.riceinsurance.com Insurance broker.

24A | 2014–2015 Buyer’s Guide

Rikki USA Inc Yasuyuki Terada 14590 NE 95th St Redmond, WA 98052-2550 425-881-6881 www.rikkirikki.com Salad dressing & sauces

Seattle Restaurant Store Bill Green 14910 Aurora Ave N Shoreline, WA 98133-6528 206-362-4900 www.srscooks.com Best Staff in Washington

Roller & Associates Mike Roller 3625 Woodland Park Ave N Seattle, WA 98103-7905 206-547-3555 www.rollerassoc.com/wordpress Commercial equipment sales

SelbySoft, Inc. Mike Spence 8326 Woodland Ave E Puyallup, WA 98371-5535 253-845-8487 www.selbysoft.com Point of sale systems

Rottles Clothing and Shoes John Rottle 226 E Main Auburn, WA 98002-5409 253-833-2750 www.rottlesclothing.com Retail clothing & shoes

Select Information Services, LLC Michael Howe 25 W Nora Ste 102 Spokane, WA 99205-4800 509-327-7373 x 202 www.selectinfoservices.com Customer service evaluations, mystery shop

Rub With Love Spice Rub Carol Baush 2030 5th Ave Seattle, WA 98121-2505 206-448-1193 www.tomdouglas.com Easy and delicious Seattle Good Business Network Christine Hanna 202 2nd Ave S Suite 202 Seattle, WA 00009-8104 206-629-2346 www.dinearoundseattle.org Building a vibrant, self-reliant local economy

Self Storage of Spokane Ron Jackson 815 E Rosewood Ave Spokane, WA 99208-5507 509-456-7368 www.selfstoragespokane.com Self storage & supply SeQuential Pacific Biodiesel Gavin Carpenter 4735 Turner Rd SE Salem, OR 97317-9307 503-954-2154 www.encoreoils.com Used cooking oil recycler

Shop by Company Name Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 425-255-8686 www.servicelinen.com Linen supplies & cleaning

Smithco Meats Inc. Jay Keener 15509 Main St E Sumner, WA 98390-2643 253-863-5157 www.smithcomeats.com Wholesale meat & poultry

Shoes for Crews LLC Mike Wilson 250 S Australian Ave West Palm Beach, FL 00003-3401 561-242-5953 www.shoesforcrews.com Slip Resistant Shoes

Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 425-783-8290 www.snopud.com Electric utility provider

SILVERMARK, INC. Ronald Rodgers 16398 NE 85th St Ste 100 Redmond, WA 98052-3555 425-882-9418 www.silvermarkinsurance.com COMFORT IN YOUR INSURANCE

Spark Solution Group Annemarie Fransk 165 W 2950 S Salt Lake City, UT 84115-3433 800-338-9319 www.sparksolutionsgroup.com MICROS, Dinerware, and NCR Silver POS systems

Sixstar Consultants Karen Rowe 6900 E Green Lake Way N Seattle, WA 98115-5480 206-905-9715 www.sixstarconsultants.com Service Audit Reports & Quality Assurance Programs Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-1154 425-656-8000 www.smithandgreene.com We’re exceptional, not acceptable

Spokane Federal Credit Union Susan Cerutti-Jensen 601 W Mallon Ave Spokane, WA 99201-2100 509-328-2900 www.spokanefederal.com Credit union Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 www.spokaneproduce.com Wholesale fruit & vegetables

Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 www.sporest.com Commercial equipment sales Spokane Sizzle Jeanette Dunn PO Box 518 Coeur D Alene, ID 83816-0518 509-951-9233 www.spokanesizzle.com Marketing Magazine Spokane Guide Spot Check, Inc. Lynn Bolgen PO Box 84443 Seattle, WA 00009-8124 509-962-1028 www.spotck.com Food allergy training Ste. Michelle Wine Estates Dave Strathy 14111 NE 145th St Woodinville, WA 98072-6981 425-889-6868 www.smwe.com A Collection of Distinctive Wine Estates Stein Distributing, Inc. Mark Stewart 5408 NE 88th St Ste B101 Vancouver, WA 98665-0990 360-693-8251 www.csteindist.com Beer, wine & spirits

2014–2015 Buyer’s Guide | 25A

Shop by Company Name Stonebraker McQuary Agency Group, Inc. Aaron Meldrum 1401 E 57th Ave Spokane, WA 99223-6621 509-755-4500 www.stonebrakermcquary.com Restaurant Insurance Specialists Studio Rayburn Nicole Rayburn 1727 16th Ave Seattle, WA 98122-2648 206-954-8860 www.studiorayburn.com websites, mobile websites, logos, print, graphic design Sunrise Bagels & More Donna Kosterow PO Box 61649 Vancouver, WA 98666-1649 360-567-0567 www.sunrisebagels.com Wholesale bread & bagels Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 www.suplinen.com Linen supplies & cleaning Swipe for Cash Inc Jakob Lueck 1138 N 166th St Shoreline, WA 98133-5406 206-288-3090 www.swipeforcash.com Complete ATM Services - Profit Opportunity for You!

26A | 2014–2015 Buyer’s Guide

Sysco Seattle Inc. Keith Lusk PO Box 97054 Kent, WA 98064-9754 206-721-5750 www.syscoseattle.com Broadline distributor

The Partners Group Bill Baldwin PO Box 1848 Bellevue, WA 98009-1848 425-455-5640 www.baldwinRGI.com Benefit consulting & management

Sysco Spokane Inc. Kevin Pribilsky 300 N Baugh Way Post Falls, ID 83854-5224 208-777-9511 www.sysco.com Broadline distributor

Tikalogic Inc. Madhu Sarkar 18639 NE 55th Way Redmond, WA 98052-6130 425-785-0490 www.tikalogic.com Mobile and iPhone Applications Development

TalkToThe Manager, Inc John Washam 975 NE Discovery Dr Unit 304 Bellevue, WA 98029-6236 888-602-3206 www.talktothemanager.com Customer feedback via text Taylor Insurance Agency Dan Fortune 20315 19th Ave NE Shoreline, WA 98155-1214 206-363-1504 www.mywebg.com Hospitality Industry Insurance Experts Temp-Rite Heating, Cooling & Plumbing Craig Kelly 407 N Madelia Spokane, WA 99202-2922 509-340-2448 www.tempritespokane.com Heating, cooling and refrigeration contractor

Tomlinson Linen Service Timothy Tomlinson 2902 S 12th St Tacoma, WA 98405-2539 253-627-1177 www.tomlinsonlinenservice.com Linen supplies & cleaning Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 206-463-7411 www.trigginsurance.com Business & commercial insurance TSYS Merchant Services Joe Basura 701 E Morrison-Knudsen Drive Ste 400 Bosie, ID 00008-3712 402-341-0500 www.tsysmerchantsolutions.com Payment processing solutions

Shop by Company Name Urban Cultivator Don Nataros PO Box 86 North Bend, WA 98045-0086 425-221-6472 www.urbancultivator.net Grow fresh herbs and microgreens URM Food Service Larry Ferrante 7511 N Freya St Spokane, WA 99217-8043 509-467-2797 www.urmfoodservice.com Wholesale food supplier US Foods Fife Rod Chinery 2204 70th Ave E Ste 100 Fife, WA 98424-3612 253-620-9000 www.usfoods.com Broadline distributor US Healthworks Debbie Beem 1100 Virginia St Ste 215 Seattle, WA 98101-1430 206-621-1116 www.ushealthworks.com Dependable Solutions for WorkRelated Injuries US Linen & Uniform Rick Snyder 1106 Harding St Richland, WA 99352-4214 509-946-6125 www.Uslinen.Com Uniforms, apparel & cleaning services

VIA 121 Inc Ken Pawlak 11335 NE 122nd Way Ste 105 Kirkland, WA 98034-6933 425-312-3411 www.via121.com Mobile Ordering, Rewards, Promotions

Washington State Beef Commission Rob Noel 14240 Interurban Ave S Ste 224 Tukwila, WA 98168-4660 206-444-2902 www.wabeef.org Beef education and information!

ViableWare Jeff Durrell 12220 113th Ave NE Ste 210 Kirkland, WA 98034-6950 206-516-6100 www.viableware.com Designs & builds electronic tickets

West Coast Cash Register System Craig Potter 9922 E Montgomery Dr Ste 1 Spokane, WA 99206-4158 509-921-5505 www.wccrsystems.com Customer satisfaction our priority!

Vias Imports, Ltd Chris Zimmerman 875 6th Ave Rm 2200 New York, NY 10001-3565 212-629-0200 www.viaswine.com Italian wine & spirits

WestCoast Contracting, Inc. Tim Modine 219 SW 41st St Renton, WA 98057-4930 425-207-5050 www.westcoastbuilds.com Commercial construction & remodel

Voeller & Associates Doug Voeller 4723 Lakehurst Ln Bellevue, WA 98006-2651 425-644-7432 www.voeller.com Commercial equipment sales W.O.W. Distributing Inc Aaron Winsor 4424 Chenault Beach Rd Suite B Mukilteo, WA 98275-5050 425-315-8815 www.wowdistributing.com Pulltabs & promotional merchandise

Westland Distillery Emerson Lamb 2931 First Ave S Seattle, WA 98134-1821 206-767-7250 www.westlanddistillery.com American Single Malt Whiskey Wheat & Associates Insurance Derek Collett PO Box 3548 Spokane, WA 99220-3548 509-922-2937 www.wheatinsurance.com Business & commercial insurance

2014–2015 Buyer’s Guide | 27A

Shop by Company Name Where to Eat Guide Seattle Metro Jason Staats PO Box 6224 Bend, OR 97708-6224 541-610-4122 www.theeatguide.com Restaurant Marketing to Tourists & Local Consumers

Wishkah River Distillery Josh Mayr 2210 Port Industrial Rd Aberdeen, WA 98520-4558 360-612-4756 www.wishkahriver.com Premium Craft Distilled Spirits Made in Washington

Whitfield United - Leavitt Rob Knode 3425 Broadway Everett, WA 98201-5023 800-726-8771 www.whitfields.com Insuring Confidence

Work Strategies Ermelindo Escobedo 7726 Bordeaux Vista Ln SW Olympia, WA 98512-9268 360-359-2216 On-Site Bilingual Training Seminars

Wiegardt Brothers Fritz Wiegardt PO Box 309 Ocean Park, WA 98640-0309 360-665-4111 Fresh oyster packer

WRA Retro Program Jessica Woods 510 Plum St SE Ste 200 Olympia, WA 98501-1587 360-956-7279 www.warestaurant.org Retro & workers’ compensation

Williams Accounting Liz Williams 2600A E Seltice Way #185 Post Falls, ID 83854-7941 208-964-5511 www.williamsaccounting.com Accounting, Bookkeeping, QuickBooks

Yelp Inc. Alyssa Agee 140 New Montgomery 9th Floor San Francisco, CA 94105-3705 503-863-4150 www.yelp.com Online guide connecting people with local businesses

Wine World & Spirits Randi Weidner 400 NE 45th St Ste 130 Seattle, WA 98105-6165 206-402-6086 www.wineworldspirits.com Wine, spirits & liquor

Young’s Market Company Kent Christine Baerwaldt 8220 S 212th St Kent, WA 98032-1979 425-251-9300 Liquor, spirits, and wine sales

28A | 2014–2015 Buyer’s Guide

Young’s Market Company Spokane Dean Carr 3808 N Sullivan Rd Bldg 2 Ste D Spokane, WA 99216-1608 509-893-4465 www.columbia-dist.com Liquor, spirits, and wine sales

Shop by Category Apparel, Uniforms & Footwear

ALSCO- American Linen Spokane....2A ALSCO American Linen Tacoma ......2A Bayside Apparel ..............................3A Color Graphics Screenprinting & Deer Creek Awards ..................................5A New Systems Laundry Portland ... 20A New Systems Laundry Tukwila .... 20A RestaurantShoes.com .................. 24A Rottles Clothing and Shoes .......... 24A Service Linen Supply .................... 25A Shoes for Crews LLC ..................... 25A Superior Linen Service ................. 26A Tomlinson Linen Service .............. 26A US Linen & Uniform ..................... 27A

Chemical, Cleaning Supplies and Services

Ecolab .......................................... 10A Fikes ............................................. 11A Northwest Kitchen Exhaust ......... 21A

Equipment & Supplies

3Wire Restaurant Appliance ...........2A Accent Table Lighting Company ......2A Bargreen-Ellingson Spokane ...........3A Bargreen-Ellingson Tacoma ............3A Dick’s Restaurant Supply .................9A Double “D” Knitting & Glove, Inc.... 9A Eastside Ice Machines .................. 10A Food Service Equipment - FSE Sales & Service ......................................... 11A Jones Marketing Company .......... 13A Jones Supply ................................ 13A Kelly-Mincks ................................. 14A Manitowoc Ice Machines & Reach-Ins ..................................................... 14A MarkeTeam .................................. 20A National Sign Corporation ........... 20A North American LED .................... 21A Olympic Restaurant Equipment ... 21A PourMark LLC .............................. 23A Pro-Pacific Agents ........................ 23A Seattle Restaurant Store .............. 24A Smith & Greene Company ........... 25A Spokane Restaurant Equipment, Inc. ..................................................... 25A Urban Cultivator .......................... 27A Voeller & Associates .................... 27A

Food & Beverage Supplies & Distributors

2bar Spirits .....................................2A AB Foods, LLC .................................2A Alpine Bistro & Bakery Co. ..............2A Anheuser Busch Companies ...........3A Arbor Crest Wine Cellars ................3A Bavarian Meat Products, Inc. ..........3A Boyd Coffee Company ....................4A Boyd Coffee Spokane ......................4A Bread Garden LTD ...........................4A Bremerton Bottling Co.-Pepsi Cola.... ........................................................4A Caffe Appassionato Seattle .............4A Caffe D’Arte, LLC .............................4A Cash & Carry Smart Foodservice ....4A Charlie’s Produce ............................5A Charlie’s Produce Spokane .............5A Choice Organic Teas ........................5A Chukar Cherry Company .................5A Click Wholesale Distributing ...........5A Coca-Cola Foodservice ...................5A Coca-Cola Refreshments .................5A Coeur d’Alene French Baking Company ........................................5A Coffee Fest ......................................5A Columbia Distributing Co., Inc. .......6A Consolidated Food Management ...6A Corfini Gourmet Seattle ..................6A Costco #1 Seattle ............................6A Costco #1013 Union Gap.................6A Costco #1029 Covington .................6A Costco #103 Clarkston ....................6A Costco #106 Aurora Village .............6A Costco #1086 East Vancouver .........6A Costco #110 Issaquah .....................6A Costco #112 Wenatchee .................6A Costco #114 Everett ........................8A Costco #13 Silverdale ......................8A Costco #19 Bellingham ...................8A Costco #486 Kennewick ..................8A Costco #6 Southcenter ...................8A Costco #61 Federal Way .................8A Costco #624 Gig Harbor ..................8A Costco #639 Sequim .......................8A Costco #64 Tumwater .....................8A Costco #642 Marysville ...................8A Costco #66 Spokane II .....................8A Costco #660 Puyallup .....................8A

Costco #662 Burlington ..................8A Costco #670 Spokane .....................8A Costco #740 Lacey ..........................8A Costco #747 Woodinville................ 8A Costco #772 Vancouver ..................8A Costco #8 Kirkland ..........................8A Costco #95 Tacoma .........................9A Costco Business Center ..................9A Costco Business Center Fife ............9A Crown Distributing LLC ...................9A CSM Bakery Products..................... 9A Cyrus O’Leary’s Pies Airway Heights . ........................................................9A Cyrus O’Leary’s Pies Spokane .........9A Darigold, Inc. ..................................9A Demitri’s Seasonings ......................9A Dickerson Distributors, Inc. .............9A Distant Lands Coffee .......................9A DPI Specialty Foods ..................... 10A Dr Pepper Snapple Group ............ 10A Draper Valley Holdings LLC .......... 10A Duck Delivery of Washington Portland........................................ 10A Duck Delivery of Washington, Inc. Sumner ........................................ 10A Essential Baking ........................... 11A Essential Foods ............................ 11A Farmer Brothers Company .......... 11A Fidalgo Bay Coffee ....................... 11A Food Services Of America - Seattle/ Kent ............................................. 11A Food Services Of America - Spokane ..................................................... 11A Food Services, Inc. ....................... 12A Fran’s Chocolates ......................... 12A Franz Family Bakeries .................. 12A Franz Family Bakeries Seattle Division ..................................................... 12A Fremont Mischief ........................ 12A Gemelli Coffee Roastery .............. 12A Green Air Supply .......................... 13A Harbor Pacific Bottling - Elma ...... 13A Harbor Pacific Bottling Long Beach ... ..................................................... 13A Harbor Wholesale ........................ 13A Inderbitzin Distributors, Inc. ........ 13A King Beverage Inc. ....................... 14A Kwikpak Fisheries LLC .................. 14A L & E Bottling Co., Inc. ................. 14A

2014–2015 Buyer’s Guide | 29A

Shop by Category La Panzanella ............................... 14A Les Boulangers Associes, Inc. ....... 14A Liberty Orchards Aplets & Cotlets 1 . 4A Maletis Beverage ......................... 14A Marinelli Shellfish ........................ 20A Medosweet Farms ....................... 20A Miller Coors ................................. 20A Minder Meats, Inc. ...................... 20A Mountain Valley Spring Company .20A Natural Wave-RC, Inc. .................. 20A Northwest Distillery ..................... 21A Northwest Seafood Processors, Inc. . ..................................................... 21A Odom Corporation ...................... 21A Olympic Distributing Company..... 21A Pacific Northwest Baking Co ........ 22A Pacific Wine & Spirits ................... 22A Peninsula Bottling Company ........ 22A PepsiCo ........................................ 22A Pepsi-Cola Bottling Co. ................ 22A Peterson Company, The ............... 22A Poverty Bay Coffee Co ................. 23A Powers Candy & Nut Co. .............. 23A Proximo Spirits ............................ 23A Rikki USA Inc ................................ 24A Rub With Love Spice Rub ............. 24A Smithco Meats Inc. ...................... 25A Spokane Produce ......................... 25A Ste. Michelle Wine Estates .......... 25A Stein Distributing, Inc. ................. 25A Sunrise Bagels & More ................ 26A Sysco Seattle Inc. ......................... 26A Sysco Spokane Inc. ....................... 26A URM Food Service ....................... 27A US Foods Fife ............................... 27A Vias Imports, Ltd .......................... 27A Westland Distillery ....................... 27A Wiegardt Brothers ....................... 28A Wine World & Spirits ................... 28A Wishkah River Distillery ............... 28A Young’s Market Company Kent .... 28A Young’s Market Company Spokane... ..................................................... 28A

Maintenance, Repairs and Service

Apex Fire Control ............................3A Case Parts NW ................................4A Custom Gaskets NW .......................9A Draft Doctor ................................. 10A Fireguard Extinguisher Service .... 11A

30A | 2014–2015 Buyer’s Guide

FloHawks Plumbing and Septic .... 11A Food Service Equipment Repair .. 11A Gasket Guy of King Co. Inc. .......... 12A Mechanical Sales, Inc. ................. 20A Northwest Commercial Kitchen Repair .......................................... 21A Oregon Hood Cleaning ................ 21A Temp-Rite Heating, Cooling & Plumbing ..................................... 26A WestCoast Contracting, Inc. ........ 27A

Marketing, Promotions & Public Relations

Acosta Foodservice Sales and Marketing .......................................2A Fishbowl Marketing ..................... 11A GoCode Mobile ............................ 12A Northwest Foodservice Show ...... 21A Seattle Good Business Network .. 24A Spokane Sizzle ............................. 25A Studio Rayburn ............................ 26A TalkToThe Manager, Inc ............... 26A Washington State Beef Commission . ..................................................... 27A Where to Eat Guide Seattle Metro.... ..................................................... 28A Yelp Inc. ....................................... 28A

Professional Services

A Place of Hospitality ......................2A Aguiar Group, The ..........................2A Airfactz Screening & Reporting Services ...........................................2A American Express, Establishment Services ...........................................2A American Underwriters Insurance .... ........................................................2A AMP Services LLC ............................2A Approach Management Services ....3A Audit Advantage .............................3A Axxya Systems Nutrition Analysis ...3A Baker Commodities Seattle ............3A Baker Commodities Spokane Valley . ........................................................3A Batali Associates .............................3A Bell-Anderson Insurance ................3A Bell-Anderson Insurance - Spokane... ....................................................... 3A BizShotz360° ...................................3A

Bob Nowlin Financial Management Solutions .........................................4A Brantley, Janson, Yost & Ellison, CPA’s ........................................................4A C & S Evergreen Pharmacy .............4A Cairncross & Hempelmann, P.S...... 4A Cascade Job Corps Center ..............4A Cascade Natural Gas Conservation Incentive Program (Lockheed Martin) ....................................................... 4A Cedar Grove Composting ................5A Central Washington Fair Association. ....................................................... 5A Clark Nuber CPAs ............................5A Clevenger Associates ......................5A CLG Employer Resources ................5A Columbia Cascade Winery Association .....................................5A Corporate Cost Control ...................6A DarPro Solutions .............................9A Davis Wright Tremaine LLP .............9A Dining Alliance ................................9A Dynamik, The Business Experience... ..................................................... 10A Edenholm & Associates ............... 10A Equifax Workforce Solutions ........ 10A ERNWest Federal Way ................. 10A ERNWest Olympia ........................ 11A ERNWest Spokane ....................... 11A Food Creativity at Work ............... 11A Foster Pepper PLLC ...................... 12A Fournier Insurance Solutions ....... 12A Freedomcare Benefits ................. 12A Garvey Schubert Barer ................ 12A Gecko Hospitality ......................... 12A Graham & Dunn PC ...................... 12A H.I.H.I.T. ....................................... 13A Hamlin Group, The LLC ................ 13A Hanover ....................................... 13A Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter ........................................ 13A HR Ideas, Inc. ............................... 13A Humble & Davenport Insurance .. 13A Insurance Services Group, Inc. .... 13A Insurance Services, Inc. ............... 13A K & J Accounting .......................... 14A Key Impact Sales & Ssytems, Inc. .14A Larry E Palmer Insurance Agency .14A Law Office Of Stuart A Heller ....... 14A

Shop by Category LyfeBank ...................................... 14A Mckenzie Chase Management .... 20A Merrill Lynch ................................ 20A Moss Adams Tacoma LLP ............. 20A Northwest Insurance Professionals .. ..................................................... 21A Northwest Loss Prevention Consultants .................................. 21A Ogden Murphy Wallace PLLC ....... 21A Olsen Real Estate Associates ....... 21A On Deck Capital ........................... 21A P.A.T. Ferguson Consulting ........... 22A Pacific Commercial Brokers ......... 22A Parker, Smith & Feek, Inc. ............ 22A Paul DeLong CPA .......................... 22A PCI - Professional Claims Intervention ..................................................... 22A Performance Reps NW ................ 22A Personnel Management Systems, Inc. ..................................................... 22A Peterson Sullivan LLP ................... 22A Profit Sauce / Bevintel of Seattle . 23A Puget Sound Energy .................... 23A Quatrro FPO Solutions ................. 23A Reality Check Mystery Shoppers . 23A Restaurant Group, Inc. ................. 23A Restaurant Rockstars, LLC ............ 23A Restaurant Seminar Institute ....... 24A Restaurant Solutions ................... 24A Rice Insurance, LLC ...................... 24A Roller & Associates ...................... 24A Select Information Services, LLC .. 24A SeQuential Pacific Biodiesel ........ 24A SILVERMARK, INC. ........................ 25A Spokane Federal Credit Union ..... 25A Spot Check, Inc. ........................... 25A Stonebraker McQuary Agency Group, Inc. ............................................... 26A Taylor Insurance Agency .............. 26A The Partners Group ..................... 26A Trigg Insurance Agency ................ 26A Wheat & Associates Insurance .... 27A Whitfield United - Leavitt ............ 28A Williams Accounting .................... 28A Work Strategies ........................... 28A WRA Retro Program .................... 28A

Specialty Services

A and R Hood and Duct Cleaning ....2A Allied Fire & Security ......................2A ARF Financial ..................................3A

Bullseye Distributing and Amusements ..................................4A Dovetail General Contractors ...... 10A DreamCo Recreation ................... 10A Experience Tea Studio ................. 11A General Biodiesel, Inc. ................. 12A Great Western Business Group ... 12A R & T Hood and Duct Services ..... 23A Rainier Industries ......................... 23A Reliable Construction .................. 23A Restaurant Solutions Inc. (RSI) ..... 24A Self Storage of Spokane ............... 24A Sixstar Consultants ...................... 25A Snohomish County PUD .............. 25A Swipe for Cash Inc. ...................... 26A US Healthworks ........................... 27A W.O.W. Distributing Inc ................ 27A

Systems, Technology & Telecommunications

Aloha POS - Enterprise Merchant Solutions .........................................2A BMI .................................................4A CCTV CameraScan ...........................5A Comcast Business Class Auburn .....6A Comcast Business Class Olympia ....6A Comcast Business Class Puyallup ....6A Comcast Business Class Redmond ..6A Comcast Business Class Seattle ......6A Comcast Business Class Spokane ....6A Dinerware, Inc. ...............................9A DROSTE Software ......................... 10A First Data ..................................... 11A Future POS ................................... 12A Global Security & Communication, Inc. ............................................... 12A Heartland Payment Systems ........ 13A Interstate Merchant Services ...... 13A Khamu Solutions .......................... 14A Maitre’D by Posera ...................... 14A MICROS Systems, Inc. .................. 20A National Business System Inc. ..... 20A Point of Solutions ........................ 22A Profitech-NW ............................... 23A SelbySoft, Inc. .............................. 24A Spark Solution Group .................. 25A Tikalogic Inc. ................................ 26A TSYS Merchant Services ............... 26A VIA 121 Inc. ................................. 27A ViableWare .................................. 27A West Coast Cash Register System .27A

2014–2015 Buyer’s Guide | 31A

- Now serviNg -

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© 2014 Duck Delivery Produce, Inc.

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• 130 tons of annual food waste from our “sister” company, Mary’s Harvest Fresh Foods, is recycled into feed for a local herd of hungry cattle.

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DUCK DELIVERY PRODUCE, INC. 800 452-2481 • DUCK DELIVERY OF WASHINGTON, INC. 800 275-2756

The restaurant industry’s primary source of information

By Paul Schlienz, contributing editor

News and information are two essential resources for any restaurant operator wanting to remain competitive in Washington’s challenging business climate. The WRA is committed to being the No. 1 place restaurateurs go for industry information.

WRA web and mobile The WRA website changes from day to day, featuring a dynamic mix of industry news, event listings and registration, training enrollment, regulatory alerts and a full overview of the WRA’s operation.

News & Politics: Keep current on the ever-changing hospitality industry with a daily updated feed of industry news and political developments Events: a listing of industry-related functions, training opportunities and marketing/sponsorship possibilities warestaurant.org is a great way for potential members to get acquainted with the WRA and serves as an invaluable “home base” for the Association’s more than 5,000 members.

Updated every weekday, warestaurant.org should be a regular part of any Washington restaurateur’s daily routine.

Washington Restaurant Magazine Washington Restaurant Magazine is the WRA’s monthly magazine, featuring industry news, profit-building ideas and trend reports essential to the savvy hospitality professional.

This 32-page glossy magazine is packed with profiles on industry leaders, marketing tips, regulatory updates, legislative information and much more must-have information. Washington Restaurant Magazine has a readership of 6,310 and is mailed directly to the WRA’s more than 5,000 restaurant, allied and educator members, news

18 | warestaurant.org

media and legislators. Additionally, Washington Restaurant Magazine is circulated to approximately 250 prospective members each month.

To inquire about advertising in Washington Restaurant Magazine, please contact WRA allied manager, Ken Wells, at kenw@warestaurant.org.

WRA broadcast radio show and podcast All members are invited to appear as guests on the WRA’s weekly radio show, DineNW, where in-house hosts talk about Washington’s restaurant industry, and give listeners a taste of Northwest cuisine. It airs live from noon until 1 p.m. every Wednesday on KLAY Radio, 1180 AM. The coverage area includes all major parts of Puget Sound, including Olympia, Tacoma, Seattle, Everett, Bellevue, Kirkland and all of South King County. The show also streams live during the broadcast at www.klay1180.com and available as a podcast download via Apple iTunes.

Washington Restaurant Weekly Every week, WRA members receive Washington Restaurant Weekly, the WRA’s weekly e-newsletter packed with up-to-the-minute industry developments, ideas for boosting profits, political updates and a lineup of information that is crucial to hospitality industry professionals. Washington Restaurant Weekly has become many members’ preferred method of receiving industry news.

Hot Off the Grill The WRA’s weekly legislative email update makes it easier for members to stay current on state political news as it affects their businesses. Hot Off the Grill provides the latest information from our government affairs and lobby teams as they fight to protect Washington’s restaurants. Keeping members informed of the progress of bills during the legislative session is an important element of the government

affairs team’s commitment to this industry. Hot Off the Grill is emailed to members every Friday afternoon during Washington’s legislative session.

Washington Restaurant Market Watch Every Tuesday, the WRA provides members with the latest in news of the economy and markets that every restaurateur needs to know. Washington Restaurant Market Watch is the newest offering from the WRA Communications Department.

It is posted online at warestaurant.org.

Social media With so many restaurants in Washington establishing a presence on social media websites, it only makes sense for the WRA to join the conversation. The WRA team maintains active profiles on Facebook and Twitter.

Following or friending the WRA on any of its social media sites is the best way to receive the most current news affecting this industry.

Constant Contact Increasingly, e-mail platforms are crucial tools for messaging products, services and initiatives. Over the years, the WRA has used a number of effective platforms, and is especially excited about our newest one, which we think will greatly enhance our ability to communicate with our members.

Recently, the WRA established a partnership with Constant Contact for our electronic mailings. Sign up for Constant Contact at http://wra.constantcontact.com and you will receive a 20 percent WRA member discount.

“I have used a number of online interfaces for distributing e-mails,” said David Faro, communications manager with the WRA. “Using Constant Contact is great, and it answers my questions before I even ask them. Simple to use, beautiful output and all the analytics you could ever want.”

Advisory Network (Formerly the Consulting Network) The Washington Restaurant Association Advisory Network is a program created to give you access to the state’s leading restaurant experts. Consultants are dedicated to the highest level of performance and client service. Now, independent operators have access to best-ofclass professionals. Members can call 800.225.7166, and a WRA staffer will connect them to a top-notch consultant.

Annually, members are entitled to 30 minutes of FREE

consulting from each area of expertise. At an average of $200 per hour, that is a $1,800 value. WRA consultants are prepared to answer your questions regarding: alcohol compliance, business expansion, business taxes, buying and selling businesses, concept and design development, crisis communications, financial accounting management, health care reform, hiring and retention, human resources, information technology, lease negotiation, legal assistance, marketing and advertising, restaurant efficiencies, public relations, succession planning and workplace safety.

HERO Manual The WRA has worked hard to be the hero of Washington’s restaurant industry by ensuring that restaurants have the training and information needed to run their businesses successfully. The WRA produces the HERO manual—Handbook for Excellent Restaurant Operations—to guide restaurants through the laws and regulations that can make running a restaurant complex. The HERO Manual is available free of charge, exclusively to members and is updated annually.

Additional copies are $70, plus shipping and handling. To order, call 800.225.7166, ext. 115.

Webinars The WRA periodically hosts informational webinars.

These online training sessions eliminate the hassle of attending onsite training and fit more conveniently into a restaurateur’s busy schedule.

Operators call in and log on to the webinar from a home or office computer. It’s easy! Topics range from health care, profit building, product demos, staff management and plenty of others. Restaurateurs will be amazed at how simple it is to use this time-saving tool.

Marketplace The WRA Marketplace is a comprehensive online resource that connects restaurateurs, owners and managers to suppliers and service providers in the industry. Extensive and easy to use, the WRA Marketplace features a wealth of information on products, services and special offerings, and provides the means to communicate directly with companies and distributors. The WRA marketplace provides an environment for companies to manage their advertising presence to thousands of restaurants across Washington. Go to warestaurantmarketplace.com. ■

June 2014 | 19

Washington Restaurant Association Education Foundation keeps industry trained, informed

By David Faro, contributing editor The Washington Restaurant Association Education Foundation (WRAEF) is a 501(c)3 charitable organization helping the hospitality industry grow through training and education for current and future employees.

Hospitality Workplace Safety Program ServSafe Manager Certification ServSafe Alcohol (mandatory server training) ProStart school to career training.

Hospitality Workplace Safety Program On January 1, 2014, the WRA Education Foundation launched one of the most comprehensive safety initiatives ever aimed at the hospitality industry in Washington state—the Hospitality Workplace Safety Program.

This program was developed by the Washington Restaurant Association Education Foundation as a tool for owners, managers and supervisors in the hospitality industry who are responsible for training their employees. The purpose of the program is to help improve employee safety in the workplace, with the goal of reduced injuries, and to decrease workers’ compensation premiums.

Saving your business time and money Work related injuries and illnesses are costly and damaging, both for the employee who gets hurt and for the business who employees them. For hospitality employees, job injuries result in pain and potential loss of income. For the employer, on the job injuries and illnesses contribute to higher employee turnover, absenteeism, higher workers’ compensation costs and an unhappy, less productive staff.

Why safety training improves staff morale and feelings of security One of the best strategies to help prevent on the job injuries and illnesses is to provide regular health and safety training for all employees. Establishing regular training helps employees learn how to avoid hazards, keeps lines of communication open between managers and employees, regarding problems and hazards that managers might unaware of, letting employees know that safety policies are top priority.

This program was designed to be a stand-alone training 20 | warestaurant.org

curriculum that can be used with all segments of the restaurant and food service industry ranging from quick service and full service restaurants to large institutional kitchens and small independent catering businesses.

This program also was meant to provide the next training phase for high school culinary arts students who have participated in the ProSafety Culinary Arts workplace health and safety curriculum (available at http://www.uwworksafe. com/request/#culinary), which is currently being used in ProStart culinary arts programs in many Washington state high schools.

For establishments with an existing employee health and safety training program, this program can be used to build on what is already working well in a workplace and supplement existing training with additional material and information.

More information on the WRAEF online Hospitality Workplace Safety program can be found at, www. workplacesafety.org.

The WRAEF supports the industry Restaurants base success on the skills and knowledge of their employees. The WRAEF provides the industry with the highest quality certification programs so establishments remain at their best. The WRAEF offer the following training programs with significant member discounts: ServSafe Manager ServSafe Manager is a National Restaurant Association (NRA) training program for foodservice and hospitality personnel. ServSafe allows foodservice establishments to offer the highest standard of advanced food safety training to their staffs. This manager-level certification not only keeps customers safe with advanced safety knowledge, it also helps food service establishments comply with the Demonstration of Knowledge requirement within the Washington State Food Code.

Training is available online or in a classroom setting.

ServSafe Alcohol Training (mandatory alcohol server training) The WRAEF partnered with the NRA to create a Washingtonspecific ServSafe Alcohol program that is approved by the Washington State Liquor Control Board (WSLB) and is designed for restaurants and hospitality businesses. This award-winning program can be administered in a classroom

setting at a member location by either a WRAEF instructor or an in-house trainer (approval required), OR online at www.

SSAwashington.com. All students who successfully complete the training will receive a Class 12 or Class 13 permit and a nationally-recognized ServSafe Alcohol certificate. Both certifications are good for five years.

Achievement, opening the door to scholarships, tuition reduction, and careers. Students in the ProStart® program leave with practical, employable skills. Students also have the chance to participate in the annual ProStart® competition in either management or culinary categories. First place winners go on to National to represent Washington.

Becoming a WSLCB-approved ServSafe® Alcohol instructor Applicant Requirements: Attendance of a ServSafe Alcohol Train the Trainer class with the WRAEF A valid Class 12 permit and Advanced ServSafe Alcohol certification Approval through ServSafe Alcohol’s application process to become an instructor At least two years of, or post-secondary, education in training, education, law, law enforcement, substance abuse rehabilitation and/or sales and service in the alcohol industry Satisfaction of the criminal history requirements outlined in WAC 314-17-070 Satisfaction of the continuing education requirement outlined in WAC 314-17-080 Complete the WSLCB Briefing Packet (Trainer Registration, Acknowledgment of Understanding and proof of meeting the continuing education requirement) and submit it with your ServSafe Alcohol trainer certification and approval letter to the WRAEF

Make a difference – get involved The success of ProStart® and future of our industry depend on restaurant leaders.

As a teacher, role model, or mentor, ProStart® supporters play many different roles in the lives of ProStart® students.

Restaurateurs can help develop the leaders of tomorrow in many ways:

To learn more about any of these training opportunities, please call the programs manager at 877.695.9733, ext.

135 or email at training@warestaurant.org, or visit www. warestaurant.org.

ProStart School-to-career training ProStart® is a nationwide, two-year hospitality program that develops culinary techniques and management skills in high school students.

ProStart®’s industry-driven curriculum links classroom learning with hands-on experience. It develops the best and brightest talent of today into tomorrow’s restaurant and foodservice leaders. Each year, with the help of community-minded industry partners, Washington’s ProStart® program reaches more than 1,500 high school students.

Student experience ProStart® students spend two years in the classroom mastering the fundamental management and culinary skills needed for success. The newly developed curriculum teaches all facets of the restaurant and foodservice industry and inspires students to succeed. Students have the opportunity to attain a nationally industry-recognized Certificate of

Mentor – Connect with local ProStart® students and educators to help provide overall support for the ProStart® class; demonstrate techniques, speak on industry-related topics, host a field trip to your business, prepare a team for competition, and much more!

Hire – Give ProStart® students priority as ready-to-work candidates and help them get the hands-on experience they need and want.

Donate – Assist ProStart® classes by supporting their fundraising programs or by donating product, equipment, or curriculum.

Sponsor – Sponsor one of the WRAEF’s annual fundraising events, or make a contribution directly to the ProStart program.

Benefits of SUPPORTING ProStart® There are many ways to be rewarded by supporting or sponsoring the ProStart® program. Restaurateurs will gain motivated student employees who are focused on the industry as a career, contribute to the industry by helping create a high-quality labor pool, bring awareness to your business through public involvement, and develop a lasting connection with the community To learn more about the ProStart® program, please call the ProStart® coordinator at 877.695.9733 ext. 127, or email at ProStart@warestaurant.org, or visit warestaurant.org.

Donations to the WRA Education Foundation can be made by visiting http://wra.cc/efdonate. ■ June 2014 | 21

WRA Business Development team delivers full slate of cost-saving resources

By David Faro, communications manager One of the most beneficial perks of being a WRA member is the exclusive access to the best resources that the industry has to offer. The WRA’s endorsed partners are handpicked through a rigorous screening process to ensure members receive premier services, often at “member-only” pricing. Start saving money by contacting one of the endorsed partners listed below.

Because restaurateurs work on such tight profit margins, the WRA is always on the hunt for new ways to save members’ money. That’s why the WRA is always on the lookout for reputable companies, with which to negotiate pricing on your behalf. Many of those companies have a presence at the annual Northwest Foodservice Show, an event hosted alternately in Seattle and Portland, by the Washington Restaurant Association and the Oregon Restaurant and Lodging Association.

The Largest Food and Beverage Expo in the Pacific Northwest!

Every year thousands of restaurant and foodservice industry professionals attend the Northwest Foodservice Show to connect with hundreds of vendors on the show floor, expand their knowledge at the educational seminars, sample delicious new products and find inspiring ideas that will make the difference in their operations. In 2014, the show was a big success with over 5000 attendees from across the nation.

Whether you plan on showcasing your products and services, or simply attending, the Northwest Foodservice show is a must attend event. Get ready now! Get ready for business. Get ready for 2015!

WRA endorsed partners deliver exclusive value Airfactz™- Employee Background Checks Airfactz is a consumer reporting agency specializing in employee background checks. They offer WRA members guaranteed results within six business hours or the report is free. Conducting background checks can potentially: Reduce theft Limit legal exposure for negligent hiring Increase employment retention Increase applicant quality Decrease insurance costs 22 | warestaurant.org

BMI and SESAC - Music Licensing BMI and SESAC are performing rights organizations designed to collect license fees from businesses that use music in their establishment. These fees are distributed as royalties to songwriters, composers and music publishers. BMI’s 5 percent discount off license fees for WRA members SESAC - 10 percent discount on license fees for WRA members.

ConSERVE Sustainability Education Program- Energy, Waste & Water Savings Conserve is an online resource developed by the restaurant industry for the restaurant industry. It offers restaurants tips and best practices to reduce energy, waste and water consumption, driving down costs and leaving a lighter footprint on our environment. With a high return on investment, this online conservation program will pay for itself within the first couple of months. The more operators act upon ConSERVE’s waste, water and energy saving tips, the more they’ll save.

Benefits of enrolling include: 90 industry-tested best practices in six categories 64 videos by industry experts providing demonstrations and explanations of best practices Easy-to-use checklist for personalized environmental program Money-saving steps to match an operation’s needs and goals Equifax-Unemployment Cost Control Unemployment taxes can be controlled and reduced with expert claims management.

Equifax can help manage the unemployment tax to achieve the lowest possible tax rate including: Protesting unwarranted claim filings Properly prepare for hearings (including representation) Auditing benefit charges Verifying rate calculations Preparing responses to unemployment claims

Fishbowl™- Email Marketing Solutions Fishbowl has committed itself to the restaurant industry, designing and expanding its product lines to help clients with what matters most-repeat traffic and increased revenue through: Email marketing solutions – FREE option available exclusively for WRA members Social media integration Reputation Management Heartland Payment Systems™ - Check Management Automating check processing gives restaurants operational efficiencies and improves cash flow with comprehensive system that handles every aspect of the check process, from deposit, through recovery, all the way to collection.

Scan and deposit checks at your convenience Improve cash flow by having funds credited to your account as soon as the next weekday morning Initiate check recovery activities automatically Receive automatic alerts that identify duplicate, damaged or invalid checks Heartland Payment Systems™ - Credit Card Processing Increase profits by reducing card processing expenses.

Heartland Payment Systems will help you do just that by eliminating outsourcing and middlemen delivering cost savings and streamlined processes to your restaurant.

Heartland will help you with the following types of transactions, at competitive pricing: Credit /debit /prepaid cards Online transactions Mobile transactions Heartland Payment Systems™ - Loyalty Marketing There are two ways to increase revenue: acquire new patrons or motivate existing customers to spend more. Heartland can help you turn gift cards into powerful marketing tools that increase revenue and promote your restaurant. Benefits of using loyalty marketing include: Generating additional revenue Creating word-of-mouth marketing Rewarding patrons with real-time promotions Heartland Payment Systems - Payroll Processing Tailor your payroll program with a full suite of solutions time and attendance, point-of-sale integration, IRS compliant tip reconciliation, workers’ compensation programs, prepaid

payroll cards, and more-and only pay for the features you need. Heartland’s payroll processing options include:

No fees for deletions or additions of employees Tax specialists on staff who ensure processing and filing compliance of your payroll-related taxes

Comprehensive, customizable payroll capabilities Web-hosted access to your payroll anytime via SSL encrypted and secure Internet technology

Horizon Health - Employee Assistance Program Bring additional value to your employee benefits package with an Employee Assistance Program that helps your employees maximize their time working for you. Benefits of this program include: Face to face counseling sessions for employee, their dependents and other household members Financial consultation on a variety of topics, including credit counseling, debt and budget, retirement planning and tax questions ID Theft consultation Hospitality Industry Health Insurance Trust (H.l.H.l.T) - Medical and Dental Insurance The Washington Restaurant Association designed a health care plan tailored for members. H.I.H.I.T. enables business owners in the hospitality industry to provide affordable healthcare benefits statewide. Choose from several medical and dental plans that best suit your individual needs. Benefits include: Employer contribution as low as 50 percent Only half of your eligible employees must participate Free COBRA administration of all plans Accepts start-up restaurants WRA’s Retrospective Rating program (Retro) – Workers’ Compensation Refunds Reduce your worker’s comp costs by participating in the WRA Retro program. Benefits: Improved safety ratings that help reduce L&I premiums Claims assistance that helps to reduce your time spent working on claims Access to tools that assist with new hire safety orientations, safety inspection tips, accident reporting procedures, and much, much more Potential partial refunds of your L&I premiums

You never compromise on

ingredients.

So why compromise on your payments processor?

With Heartland, you get the solutions you need to help your business improve and grow. Discover the peace of mind that comes with knowledgeable resources, industry-leading security and clear communication from a company that cares as much about the success of your business as you do.

Call 866.941.1477 or learn more at

HeartlandPaymentSystems.com/restaurant Exclusively endorsed by 46 State Restaurant Associations

Payment Processing Payroll Solutions Rewards

速

INDUSTRY CALENDAR June/July 2014 Training June 24

ServSafe® Manager, Fife

June 26

ServSafe® Manager, Olympia

July 1

ServSafe® Manager, Seattle

July 2

ServSafe® Manager, Spokane

July 8

ServSafe® Manager, Kent

July 17

ServSafe® Manager, Tacoma

July 21

ServSafe® Manager, Kent

Meetings June 9

Board Orientation

June 17

Board Development Committee

June 24

Government Affairs Committee Meeting

July 1

Executive Committee Meeting

July 2

Seattle Restaurant Alliance Chapter Meeting (Restaurants only)

July 8

Spokane Chapter Board Meeting

July 15

MSC Meeting - Webinar

July 22

Finance Committee Meeting

July 28

WA Restaurant Association Education Foundation Summer Board Meeting

July 2930

WRA Summer Board of Director’s Meeting

July 2930

WRA Summer Board of Director’s Meeting

Events June 25

Sip & Savor

Aug. 5

Golf FORE! Education

NEW ALLIED MEMBERS

NEW MEMBERS

BizShotz360° Todd Des Marais 16504 64th St E Ste D Sumner, WA 98390-3003 877.212.4192 bizshotz360@gmail.com www.bizshotz360.com

Barley’s BrewHub, Kennewick Bayou On The Bay, Bellingham Bellingham Bar & Grill, Bellingham Bob’s Chowder Bar & BBQ Salmon, Anacortes Brunswick & Hunt, Seattle Buffalo Run Restaurant, Marblemount Central Saloon, Seattle Copper Hog, The, Bellingham Cozy’s Roadhouse, Clinton Cruiser Cafe, Eatonville Dairy Queen, Tacoma Duo’s Lounge, Seattle Ezell’s Famous Chicken, Kent Firehouse Subs, Vancouver Giorgio’s Greek Cafe, Puyallup Goofy’s, Seattle Grand Peking, Redmond Hot Rock Pizza, Oak Harbor Island Soul, Kent Julie’s Gluten Free Bakery, Puyallup Loulay Kitchen & Bar, Seattle Martin Henry Coffee, Puyallup Megan’s Coffee Corner, Bellevue Old Town Cafe, Bellingham Orting Bakery, Orting Oxford Saloon and Eatery, Snohomish Peel the Apple, Woodinville Phillycious, Spokane Redmond’s Bar & Grill, Redmond Riverside Cafe, Mount Vernon Shuga Jazz Bistro, Renton Skylark Cafe & Club, Seattle Subway, Auburn & Kent Subway, Seattle Sugar Bakery Cafe, Seattle Taco Bell, Richland, Yakima, Pasco, CleElum, Sunnyside, Selah Thai Kitchen, The, Bellevue Time Out Sports Bar, Kirkland Twisted Cuban Cafe & Bar, Woodinville Umai Do Japanese Sweets, Seattle Valle Azul, Oak Harbor Vios Cafe LLC, Seattle

Biz Shotz 360° offers high quality digital video production and editing from beginning to end to promote your business online in today’s technology dominated marketing and advertising environments.

Studio Rayburn Nicole Rayburn 1727 16th Ave Seattle, WA 98122-2648 206.954.8860 nicole@studiorayburn.com www.studiorayburn.com Studio Rayburn is a full-service design company. Schedule your free consultation and we’ll help you determine a recipe for success!

We specialize in: • Responsive websites (one website that works on desktop, tablets and all mobile devices) • custom logos • business cards • menu design • social media success Special offer: Graphic and Web design, 15 percent discount Work Strategies Ermelindo Escobedo 7726 Bordeaux Vista Ln SW Olympia, WA 98512-9268 360.359.2216 wstrategies@comcast.net We provide on-site training seminars on leadership, sexual harrasment, workplace harassment, conflict resolution, improving communication and team building. Our training is interactive, engages the participants and is available in English, Spanish or Bilingual. Our evaluations are consistently very positive. Special offer: 10 percent off regular price

26 | warestaurant.org

Marketplace EMPLOYEE BACKGROUND CHECK

WHY DO CUSTOMERS NOT RETURN?

A reported $4 billion is lost annually to embezzlement and a violent employee incident costs employers, on average, an incredible$250,000. According to Airfactz Screening & Reporting Services,a WRA endorsed employee background screening partner,one-third of job applicants lie on their applications and another five percent falsify their social security number. In today’s economically challenging times, employers are more likely to see a rise in embezzlement and other potentially harmful behaviors. Protect yourself with an employee background screening for a mere $19 investment for peace of mind with Airfactz.

Visit warestaurant.org for more information.

Customers go to a restaurant for food, but they will return if offered great service. On an average year a restaurant will experience a 10-30% loss in customer retention. 80% of those customers leave a restaurant never to return based on a single occurrence of poor customer service. Our mystery shopping services allow you to train your staff to provide “consistency of service.” We can provide you and your staff a customized program that will help you to succeed to the next level. We are an Accredited Member of the BBB and WRA. 509-327-7373 * info@selectinfoservices.com www.selectinfoservices.com

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Phone: 1-800-729-7776 / www.airfactz.com info@airfactz.com / Endorsed Vendor Employment

Background Screening For Members Of The Washington Restaurant Association

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28 | warestaurant.org

FSE_BusinessCard_June2013.indd 1

5/21/2013 1:24:09 PM

Stash Tea offers a wide selection of 100% natural teas that have been expertly blended for full avor in every cup

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Keep your brand Keep your customers Includes loyalty marketing

Ask the Expert | Restaurant Profit Coach

Using the mystery statement for a healthy business

By Rick Braa, CHAE

Q:

My bookkeeper does a good job of inputting data. That said, he doesn’t know how to help me with the numbers.

When I was poking around in our financial system I printed a balance sheet. I know it’s important; how can I use it as a tool?

A:

There are three financial statements most commonly used in business. The Income Statement, (commonly called the Profit and Loss or P&L) the Statement of Cash Flows and the Balance Sheet. The most relied upon report is the P&L; the least analyzed is the Statement of Cash Flows; and the most mysterious and ignored is the balance sheet. All these statements interplay with one another, and all are important.

The basis for accuracy for all financial information is the balance sheet. It’s broken down into three areas: Assets (what you own), Liabilities (who you owe) and Equity (what’s left in the business after everything is purchased, depreciated, paid and saved). Assets equal Liabilities plus Equity, as of a certain date, usually the end of a period.

Every account on the balance sheet needs to be reconciled and accurate at the close of each period. If items are left unreconciled, you may see sudden adjustments to the P&L in future periods. Check with your accounting professionals to ensure this important work is being performed at each period close. Once you know your accounts are reconciled, move to analyzing the statement. Simple balance sheets are broken down into simple categories. Assets consist of current assets, fixed assets and other assets. Liabilities consist of current liabilities and long-term liabilities. The equity section depends on the company structure and is often money contributed and drawn by ownership, current year net income and retained earnings. Use the information on the balance sheet to assess the financial health of the business.

The first ratio to assess is the number of days’ sales of cash on hand [cash on hand/average daily sales]. Days’-saleson-hand should be greater than 14 days or two weeks. To prove this out, payroll typically runs between 30 percent and 40 percent of sales. If payroll is paid every two weeks, 60 percent and 80 percent of one week’s sales will be used.

There are still other bills to pay with the rest of the cash on hand. Dipping below two weeks of sales in free cash flow will cause timing issues. The perfect storm is right around the corner of payroll, vendor payments, rent, debt and tax payments all colliding around the beginning of the month.

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The perfect storm will consume a fair share of two week’s worth of sales. If you have less than 14 days of sales in cash on hand, it’s time to build cash and reduce spending.

Secondly, determine the current ratio [current assets/ current liabilities]. This signifies the ability of the business to meet its obligations in the short term. Current assets can be converted to cash within one year and current liabilities need to be paid within one year. If this ratio is less than 1:1, vendors and employees are contributing more to the business than the business itself, or too much cash is being taken out. If that ratio slips to 0.5:1 the business is in need of a cash infusion, and unless the ratio is reversed, the business will struggle from payroll to payroll. Poor cash positions drain the resources of the organization away from focusing on what’s most important.

Thirdly, compute the days’ sales of inventory [food inventory / average food cost of goods sold]. Inventory is cash converted into items held on the shelf. Too much inventory can drain cash. Keep food inventories at seven days or less and beverage at 35 days or less (substitute beverage in the equation above). Too low means too little storage and too many deliveries driving your cost structure up. Too high means product is not being converted into cash to pay bills.

Finally, evaluate equity [total assets – total liabilities].

Equity shows how much residual asset value you have left in the business and should be a positive number. Negative numbers indicate more liabilities than assets, signaling that you are living on your vendors and your employees—a dangerous predicament.

The balance sheet is a useful analytical tool. Ensure these ratios are positive, and you’ll be on your way to a better night’s sleep. ■ For a more information on improving profitability and driving performance, contact AMP Services at rbraa@ampservices.com.

Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.

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