Outreach Worker Role Pages 5

You will need to possess excellent people skills. Experience of working in a 'customer service' type would be an advantage. We are looking for someone who: • Is punctual and friendly and demonstrate a positive professional attitude • takes pride in your own work and that of your colleagues • is meticulous in attention to detail and accuracy • is literate and demonstrates satisfactory ICT and typing skills in line with the demands of the role

• understands who your customers are and why they matter • is willing to go the extra mile for customers and act upon their feedback. • works together with colleagues and customers and takes the time to build effective and rational working relationships • works well as part of team and is are able to show initiative and manage your own workload • Is a team player, able to fit into a small, friendly and supportive team • seeks to learn from and support your colleagues • reviews your own performance and asks for feedback to learn and improve • works safely to maintain the health of both yourself and others • is compassionate, caring and empathetic to both customers and colleagues • works in a person-centred way • understands and respects the need for confidentiality and data protection • is flexible, quick to learn and able to adapt to change • acknowledges when you make mistakes and takes responsibility for addressing and correcting them

Volunteer Coordinator

The Role

This is a new and exciting role within the WPCC and we are looking for someone who will be flexible, adaptable and grow with the role as it takes shape and develops. We are looking for someone to work ten hours a week (not weekends), term-time only. There can be significant flexibility in how these hours are worked each week and this can be discussed at interview. It is anticipated that this role will be largely home-based, and there will be scope to work from the WPCC office in Trowbridge on occasion. You will have direct responsibility for supporting and liaising with the majority of our volunteers. The range of opportunities that our volunteers engage in is growing all the time; some of the work our volunteers are currently engaged in includes facilitating parenting courses, supporting courses for parent carers of autistic children, and observing decision-making panels. You will work alongside the WPCC’s Chair of Participation to ensure all our volunteers receive the support, information and coordinated responses they need. There will be some administration involved in this role, such as making sure record keeping of training and certificates is kept up to date. You will take a lead in the recruitment, training and mentoring of volunteers to ensure they are appropriately matched and trained for their role. You will be required to support with some of the facilitation of coproduction and engagement events with parent carers, and draft reports summarising the findings of this activity. It is hoped that as you develop in your role, you will lead on one of the WPCC’s strategic areas which will require you to attend strategic meetings with partners and feedback to colleagues within the WPCC. You will work in a person-centered way, in order to ensure our volunteers feel supported and confident in their roles. You will respect confidentiality (except where there are safeguarding concerns) and abide by the General Data Protection Regulations (GDPR). You will join and be supported by an established and experienced team within the WPCC who will support and mentor you in your role. Appointment to this post is subject to enhanced DBS and background checks. Casual User Car Allowance is payable as expenses.

Salary and Hours

We are able to offer this exciting new post as a result of receiving one-off funding for organisations disproportionately affected by the COVID pandemic. This is a fixed-term, part-time, term-time only position for two years. If the WPCC is able to secure further funding, then we would be keen to extend this role beyond two years.

As an employee on a term-time contract of employment, you will be contracted to work ten hours a week, for a total of 39 weeks per annum, therefore enabling the employee not to work during the school holidays. The salary payments are pro rata for 39 weeks of the year and include payments for the pro rata annual leave (based on the 5.6 calculation as stipulated in the Working Time Regulations 1998) and public/bank holiday entitlements. The annual salary of £4,371 will be paid in 12 equal instalments throughout the year.

There may also be some occasional flexibility required on days worked, such as any WPCC event commitments. The WPCC office is based in central Trowbridge.

You will need to possess excellent people skills. Experience of training, and supervising or mentoring a diverse range of staff or volunteers would be an advantage. We are looking for people who: • are punctual and friendly and demonstrate a positive professional attitude • demonstrable an understanding of safeguarding issues • take pride in your own work and that of your colleagues • are meticulous in attention to detail and accuracy • have excellent organisational skills • are literate and demonstrate satisfactory ICT and typing skills in line with the demands of the role

• understand who your customers are and why they matter • are committed to organisational growth and development • are committed to equality of opportunity and diversity • work together with colleagues and customers and take the time to build effective and rational working relationships • work well as part of team and you are able to show initiative and manage your own workload

• are team players, able to fit into a small, friendly and supportive team • seek to learn from and support your colleagues • review your own performance and ask for feedback to learn and improve • work safely to maintain the health of both yourself and others • are compassionate, caring and empathetic to both customers and colleagues • work in a person-centred way • understand and respect the need for confidentiality and data protection • are flexible, quick to learn and able to adapt to change • acknowledge when you make mistakes and take responsibility for addressing and correcting them