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About the WPCC
The Wiltshire Parent Carer Council CIC (WPCC) is an independent organisation which is managed and run by parent carers*, for parent carers, seeking to enable the voice and experiences of parent carers to positively influence the services that their children and families use.
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Representing over 3,200 parent carers of children and young people in Wiltshire with Special Educational Needs and/or Disabilities (SEND), the WPCC provides a specialist consultation and participation service which enables parent carers to have a voice about the services and support their children and families use. This service offers real opportunities to influence and shape provision across the local area, and work in partnership with the people who commission and deliver services in Wiltshire.
The WPCC also provides its specialist information and signposting service called SENDIS, to support parent carers of children and young people with SEND, and those working with them. WPCC’s SENDIS service is a ‘one-stop shop’ that provides a wealth of specialist information as well as signposting to specialist services which support families raising a child or young person with SEND. This service is enhanced by our Outreach Service and Telephone Triage Team.
* The WPCC uses the term parent carer to describe anyone over the age of 18 with parental responsibility for a child or young person with SEND; this does not have to be a parent and could include foster parents, adoptive parents, special guardians, grandparents etc.
Improving local services for children and young people with special educational needs and/or disabilities There’s nothing that can’t be done if we raise our voice as one
The WPCC is advertising vacancies for a Telephone Triage Worker, an Outreach Worker and a Volunteer Coordinator. This pack has been designed to give as much information about these vacancies as possible. As an organisation disproportionately affected by the COVID pandemic, the WPCC is able to offer these positions as a result of a COVID grant award. This is a one-off grant which means that we only have enough funding to be able to offer the positions for two years. If the WPCC is able to secure further funding, then we would be keen to extend these roles beyond two years.
Where the WPCC is Based
The WPCC represents and supports parent carers across the whole of Wiltshire, excluding Swindon. The WPCC office is based in central Trowbridge, near to the Odeon cinema leisure complex.
Other Information
Closing date for all applications is 5pm on Sunday 12th June 2022.
Interviews for successful shortlisted candidates will take place as follows at the WPCC office: • Telephone Triage Worker: Wednesday 22nd June 2022 • Outreach Worker: Thursday 23rd June 2022 • Volunteer Coordinator: 30th June 2022
You are welcome to apply for more than one position if interested but you will need to complete a separate application form for each position you are interested in.
It is hoped the successful candidates will start as soon as possible after the interview, subject to necessary checks. You will need an enhanced DBS; the WPCC will arrange this if you do not have a valid certificate.
Telephone Triage
The Role
This role will require you to answer telephone calls as they come in, take basic details of the enquiry and arrange a call back from one of the WPCC SENDIS Team.
Additional duties will include responding to basic enquiries about the Wiltshire Short Breaks Scheme, supporting the management of the WPCC website by checking content accuracy, and assisting with responses to social media enquiries. You will be supported by experienced colleagues and as an employee of the WPCC, you can expect to receive initial training, induction support, regular supervision and team support. You will be office based and all reasonable steps have been taken to ensure a COVID safe work place.
There may also be some occasional flexibility required on days worked, such as any WPCC event commitments. The WPCC office is based in central Trowbridge.
Appointment to this post is subject to background checks.
Salary and Hours
This is a fixed term, part-time position for two years. If the WPCC is able to secure further funding, then we would be keen to extend this role beyond two years. You will be contracted to work three days a week, for 52 weeks per annum. You will be entitled to 17 paid days leave per year, in addition to public holidays that fall on your normal working days. A salary of £10,200 per year will be paid based on a three-day week and you will be entitled to a workplace pension. Working hours will be 10:00am to 5:00pm, Mondays, Tuesday and Thursdays, with a half hour unpaid break in the middle of the day. There may also be some occasional flexibility required on days worked, such as any WPCC event commitments. The WPCC office is based in central Trowbridge.
