WE the People - Fall 2021 Issue #12

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hank You

FOR 10+ YEARS!

Without the hard work and dedication of our employees, our success at Worldwide Equipment would not be possible. Day in and day out, our employees remain committed to the highest standard of excellence. We extend our greatest appreciation to those who have been with us through it all.

OCTOBER

TAMMY L AUSMUS 37

DANIEL W TROXELL 31

LISA A PENNINGTON 28

SAMUEL D CARR 27

BENNY R SEAGRAVES 27

AUDREY F PRATT 26

JERRY E WALLACE 26

SHEILA R HODGE 24

JAMES A MABES 22

KEITH E CREMEANS 12

GARY B GIBSON 11

MART E GIBSON 11

RANDY L DOVE 47

ROBERT S BLEVINS 33

JASON L LOWE 31

WILLIAM D MOORE 31

JAY MCGRANAHAN 30

WILLIAM A MCGLOCKLIN 17

BETTY L BLAKE 16

CHARLES A CALDER 16

JOSHUA B BARNES 14

JAMES M LEMASTER 12

ERNEST L STOKLEY 30

TERRY L ALLMAN 28

NICHOLAS D CROWDER 27

DAVID M DAUGHERTY 27

MICHELLE S SEGRESS 26

DAVID L ANDERS 22

NOVEMBER DECEMBER

MARSHALL H WOLFENBARGER 22

DONALD G MORRISON 21

WILLIAM J LINGER 10 TIMOTHY J KUHN 34 LORNE

SHEARER
LEMASTER
VANCE
J
29 ROY L HOLLAND 13 EDGAR R
13 AUDRA DANIELS 12 HOWARD W
11
This cover is perforated for easy removal. Collect them for a wall display or personal collection!

Jen and I recently took a road trip. Usually, WE do this on the bike, this year WE decided to take the truck. WE experienced a wide variety of driving conditions. Weather, WE saw an electrical storm, watched in rain off in the distance across the horizon, the sunshine, the fog, and the nighttime driving. Traffic, construction, even feelings like hunger, excitement, or being tired. Realistically, what WE are experienced was the actual road. WE drove the interstate highway, took a few back roads. Ran right through towns, out in the middle of nowhere and even got off on a dirt road more than once. WE listened to a variety of music during our trip. One song I remember playing as WE were driving through Kansas was “life is a highway”. You may recall the words or the tune. It got me thinking about how life really can be a highway. A journey more than a simple destination.

That journey, whether it takes place on the road, or in life, will face a variety of challenges, speeds, and flows, realistically a few dangers too. I thought I might offer up some thoughts about journey on the road and a journey through life that, depending on which lane you’re in, might be helpful or give you a fresh perspective on both.

… It is OK to have a song like Life is a Highway, Rocking Down the Highway or Every Day is a Winding Road playing in your head right now…

Residential Street:

You’re either just starting out, or just winding down. There is an element of excitement on either end here – the beginning of a new journey, even if it’s the same ole daily drive – or the end of a long run when finally, you get to pull in your drive and (hopefully) relax. Naturally, these can both be to or from the work world: people that are just beginning to find their way, get used to their skills and get moving and mixed up with those that are tired yet happy on their way to retirement or the next assignment.

Are you on a Residential Street?

Two-Lane Road:

Man what a view, the variety, excitement, twists and turns, finding our way in the middle of nowhere, windows down, sun roof open, your hair in the wind, wild and free… then you get stuck on a dead straightaway behind a Subaru with the passing lines dashed with just enough traffic from the other side to keep you going five below the speed limit, holding you back, leaving you no choice but to settle in and take it one mile at a time. Sounds like the rut WE all find ourselves in from time to time.

Are you on a two-lane road? Trying your best to get ahead but stuck?

Four/Six Lane City Street: Now We’re talking. You’re moving, but there are more red lights to contend with. Go fast… stop. Go fast… stop. Catch a few lights in your favor,… stop. This almost sounds growing a business or learning a new skill?

Very rarely is progress a straight and steady line. There are flows, peaks and valleys, gaining ground and setbacks, especially as we establish new abilities, new products, new people, new markets, uncover new opportunities to perform, and so on. You certainly hope you don’t see all red lights, but you also know you’re not going to see all greens, either.

Interstate or Highway:

Now this is what it’s all about! Get over to that fast lane and hammer down. Hit a few buttons, set the cruise control, and relax your feet a touch. In other words, you get in “the zone”. Have you ever driven ten miles and not recall seeing a thing? That’s “the zone”. What a wonderful world that is, and an experience that is hardly ever realized, but always appreciated after the fact. WE are absolutely rolling to our destination, and nothing will get in our way. WE know where WE are going and WE know how to get there.

Except, wait, what’s this? Google Maps/WAZE/GPS has that deep blood

red up ahead. Uh oh. An accident? Construction? Rain so heavy you can’t see the car in front of you and the drops feel like they’re going to shatter your windshield? Maybe you’re just pulling into the nearest city at exactly the wrong time of the day. Man, flying through “the zone” was fun, how do WE get back on THAT road?! How do WE find that sense of accomplishment again?

Here is some advice.

Know where you want to go in life, in business, and in your vehicle. Have a plan, a road map to where you what to be, writing it down makes it real!

Pay attention to the signals. The signs from others on the road, the signs on the road, the feel of the road, as well as the signals from your vehicle.

Ensure your vehicle is in good shape for the journey, take care of your health as well.

A Letter From The EVP

Folks,

I wanted to take an opportunity to share some thoughts as we move through this new fiscal year for Worldwide Equipment. Although we have had some strange times over the last 18 months or so, WE all need to understand that #WEGOTTHIS !

The prior year plus has been somewhat of a rollercoaster ride both personal and professionally for many of us. There was a time you may have struggled to find toilet paper or someone may have looked at you funny or said something to you if you tried to purchase 2 loaves of bread instead of 1. I hope that the majority of that is behind us all and the “New Normal” starts to settle in for all us people of habit. For those of you with school age children you can appreciate the need for the new norm to find us quickly!

Relating to business; WE experienced a sharp decline in sales, gross profit production and overall profitability the first part of this past year. This bottomed out in July and we started to see an uptick in parts sales beginning in August 2020. Service operations have experienced more ups and downs than parts, some days we have more than WE can handle and some days WE are calling customers looking for the next job. Overall, WE are good and the business is building every day; tomorrow is looking bright!

So, what are WE working on these days to continue to make Worldwide Equipment an excellent place to work? WE need technicians and just good folks all around to fill in both developmental and critical roles for the company. WE are no different than any other company in that our success is based on good people doing their jobs really good, and I can tell you that WE have some superstars in our ranks! This past year highlighted a whole bunch of people that just came in and did their jobs each and every day – I for one appreciate each and every one of you!

Be courteous and cautious on your journey.

Keep your tank full!

Pay attention, proceed quickly but do not hurry, always with caution, but never from fear. Use your blinker and make sure you buckle your seatbelt. Have reasonable insurance and maintain your vehicle (body) well. It is one heck of a ride that we all get to take, so it’s our job soak in the opportunity to live life to the fullest and enjoy the road and its marvelous variations of experiences each and every day. Be adventurous, look for new roads, or new routes to get where you want to be. Sometimes the shortest and easiest way is NOT the best way, you just might miss something really special.

WE never know when we’ll put it in park for the final time, so I suggest stick it in drive and mash the gas while WE can!

God Bless, Scott

Oh yeah, did you know WE have a Management Development program that outlines a training path for those with the competencies and desire to become managers? WE are looking internally for these candidates today, but just maybe you know someone that you believe has what it takes to be a future leader at Worldwide Equipment – if so, let your manager know, please!

Lastly, everyone seems to be trying to muddle their way through this pandemic at a personal level. Many questions in today’s world that have several different possible answers. YOU need to do what is best for you and your family, I will share a couple of my beliefs with you all.

“Do I get the vaccine” - As I write this, my wife and I have the first of two shots to be vaccinated. I believe that the vaccine will not keep you from contracting the virus or transmitting the virus but I do believe it will help lessen the impact on you if you contract the virus.

“Should I wear a mask” - I wear a mask if everyone else does since the masks we wear keep you more from transmitting the virus rather than contracting the virus.

“Do I stay at home if I have been around someone that has the virus” - I have most likely been around someone in the past week that has the Virus and neither of us knew, I believe we all need to be socially responsible and follow the Health Department guidelines. If you have any of the symptoms go get checked and stay away from everyone! Wash your hands more often, wear a mask when relevant and be a good steward for your society as WE all try to continue to find our way through this situation.

Thank you for your time to read my thoughts and remember #WEGOTTHIS!

Thanks for all you do.

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 4 5
“ Know where you want to go in life, in business, and in your vehicle.

By the People, For the People

WE asked you to submit to us your success stories, events, and family updates, and your response was astounding! See what the rest of your WE family has been up to.

Lexington

Albany

IT’S FOOTBALL TIME

NFL football fans will appreciate Lexington’s newest Mack delivery to Event Ready in Nicholasville, Ky. “Keep the NFL on TV.”

SWEET RELIEF

Our Lexington team enjoyed a cool treat on a very hot day from Mister Softee.

WELCOME TO THE TEAM

Lexington would like to welcome Greg Wright as their new parts manager, James Baker as the shop foreman, and technician Hunter Workman. WE are so happy you are here!

KUTE KORBYN

Congratulations to Kiana Benton, service advisor to Branch 36, and her partner Aubree, on the birth of their baby girl! Korbyn Nicole was born on August 26th, 2021, weighing 6 lbs. 6 oz. and measuring 20 inches long! Korbyn is the granddaughter of Georgia office manager, Kristen Benton.

Cross Lanes

TATER TOT

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 6 7
Congratulations to CW Farley and Madison Jones, who welcomed son Tate Andrew on August 27th, 2021. New GM Shawn Hutchinson is pictured here grilling burgers for the whole crew. Way to make a first impression!

Thank you Randall Jack for 20 years of service!

PRINCETON BOUND

Congratulations to Mike Browning on his promotion to General Manager for our Princeton division! Frank Tenney is shown above bidding him farewell with a cake and a handshake.

WE’RE #1!

Mr. Bennett is our number one supporter here at the Columbia location.

STAYIN’ ALIVE

Middlesboro Princeton

A benefit to the benefits survey! Congrats to Mike Browning for winning a YETI hard cooler from the benefits survey! Pictured here are April Browning, Mike’s wife, and Brenner Browning, Mike’s youngest son.

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 8 9
Mark Douglas Service Writer 82nd Airborne Paratrooper, and son of Joe Woody.
WE
are proud of you, Logan, and all of our troops! Joe Woody and Josh Ayers working hard to get the floors looking good. Whatever it Takes! Jane Lew Alex Bell Parts Department Randy Collins Service Technician Tony Linsky Parts Transfer from Huntington Happy birthday to Eddie Butcher (Service Technician) and Harley Alan Hefner (Maintenance)! New assistant parts manager, Brandon Robinson, is pictured here with Frank Tenney, parts manager. Jane Lew brought a barbecue truck by for Employee Appreciation Day! Bad to the bone! Shown left are Randall and Macy Jack on a Harley. Pictured right, Eddie Butcher’s pups, Shine and Sadie, strike a pose.
Columbia
Chris Davis, Scott Joyner, Benny Austin, Tabitha Siede, Ashley Towery, and Chuck Thompson joined us at the American Red Cross CPR/First Aid held on August 25th.

A DESTRUCTIVE FIRE

David Eads’s sister’s family suffered a horrendous loss recently when a house fire destroyed their home and killed their two pets. Luckily, all five of them (two adults and three children), made it out okay. Any help is appreciated to get this family back on their feet, as insurance isn’t able to replace the home.

Dayton

BACK TO SCHOOL

Parents worldwide breathe a sigh of relief as school resumes. It’s the first year of preschool for little Ollie Italiano, son of Sean Italiano, pictured center and right! Bentley Whitehead, grandson of Ronda Everman and pictured left, enjoyed his first day back to school after a nice summer break.

SUMMER FUN

Despite COVID, Betty Blake and Ronda Everman found ways to make summer fun. Miley and Betty Blake took a trip to the National Museum USAF and learned a little history and went on a nature walk at the Old Indian Caves in Ohio. Then Ronda and Betty took the kids to Kings Island for a little sunshine.

New Cincinnati technician, Keith Brown, is pictured left with Noah Gundlach (right) lending a helping hand. Keith and his fiancee are expecting a baby at the end of October! Congrats and welcome!

Welcome to all of Dayton’s new hires! On the left, the parts hires: Christine Sladewski (shipping and receiving), Jennifer Morgan and Dan Nickell (delivery), and Michael Johnson (parts counter). On the right, service technicians: Zack Ferman, Jamie Gier, Cameren Meyers, Robert Hesseling, and Dustin Luther.

JIM LEONARD

Congratulations to Jim Leonard and the entire Dayton Worldwide team on their glowing review by a customer on a survey! It reads: “Jim Leonard and the entire Worldwide Equipment team are excellent!” Good work!

Devra Blankenship and Ronda Everman surprised Betty Blake with a cake for her birthday!

Congrats to Sherri and John Aveyard, who celebrated their 25th wedding anniversary! Here’s to many more.

Congrats to Dayton’s new hire, Jennifer Morgan on her marriage to Bryan Schwalm! They were wed on July 31st, 2021.

WORLDWIDE EQUIPMENT, INC.
People - Fall 2021 10 11
We the
Cincinnati

UPDATES

Your one stop for information, tips and tricks, and more, straight from our Human Resource department.

HDHP

High Deductible Health Plan

What is an HDHP?

A plan with a higher deductible than a traditional insurance plan. The monthly premium is usually lower, but you pay more health care costs yourself before the insurance company starts to pay its share (your deductible).

A high deductible plan (HDHP) can be combined with a health savings account (HSA), allowing you to pay for certain medical expenses with money free from federal taxes.

THE PLUS SIDE

There are many great things about participating in a High Deductible Health Plan.

• Its lower cost out of your paycheck compared to other plan options.

• You can contribute to a Health Savings Account (HSA) on a pre-tax basis. This allows you to save for future healthcare expenses. The money is yours to keep, even if you leave Worldwide Equipment.

• The money saved can be looked at as an alternate way to save for retirement. The money that you don’t use can be used for non-healthcare items after age 65.

MAXIMIZE THE PLAN

Here are some ways to protect your pocketbook from the healthcare expenses you might find yourself with before your deductible is met.

CONTRIBUTE TO YOUR HSA: It is not required for you to put money into your Health Savings Account (HSA), but it is highly recommended. You can choose to increase or decrease your allotted HSA mount throughout the year.

SHOP AROUND: It is financially beneficial to search for doctors, facilities, and prescriptions that are offered at lower costs.

• Log in to Anthem.com to search for providers and estimate costs, or to search for your prescription to see if it’s covered.

• Talk to your doctor about generic options. Drugs with the same chemical make-up are often offered at a fraction of the price.

HOW DOES THE COST COMPARE?

Here is a scenario to show you how the three different medical options compare. There are three factors to consider when doing a cost analysis:

1.) Cost for healthcare services used

2.) Cost out of your paycheck to participate in the medical plan

3.) Money saved in a Health Savings Account (HSA)

Sally has been having trouble with her knee. She first sees her Primary Care Doctor (PCP). The PCP refers her to an orthopedic specialist. Once she speaks to a specialist, it’s decided she should have an MRI.

In this example, Sally is enrolled in the High Deductible Health Plan (HDHP). She also contributes $2,000 per year in her Health Savings Account (HSA). Sally could have used the money in her HSA to pay for the $1,700 owed in doctor’s visits. Additionally, she would have $300 leftover for use in future healthcare expenses. She would not have this option if she were enrolled in the Enhanced or Basic plans.

Questions? Call 888-655-9980 or contact the TrueAdvocate Team at trueadvocate@truenorthcompanies.com

A Letter From The CFO

Our financial results remain strong despite some headwinds we are beginning to see with availability of product to sell coming under pressure. We are continuing to adjust our strategic plans in order to be able to handle the weakness in product availability we are starting to see. Rest assured that all of us, especially Mr. Dotson, have seen this movie before and we will make the adjustments necessary to protect the company and our people as much as we can from the effects of the pandemic, labor shortages and the taxing and spending that is running rampant in Washington, DC.

For the rest of this issue, I want to focus on your own personal finances and encourage you to take control of your own future. For decades, the folks in Washington have been over spending and not being good stewards of the country’s checkbook. They raided the Social Security account many times over the years and placed a bunch of IOUs in the account. Where we are now, the account will be empty of any enough funds by somewhere around 2034. There will still be money coming in from payroll deductions, so that doesn’t mean that social security will “run out” but it does mean that, based on today’s figures and the amount of folks reaching retirement age in the near future, the fund will only be able to cover somewhere around 78% of scheduled benefits by that time. There are multiple scenarios as to how they may deal with that, but almost all of them are tough choices. Also, they could fix it completely and there are also many suggestions on how that could be

done, however no one seems intent on doing that so far either. So, with that amount of uncertainty, I would suggest that each of you look at a way to help yourself minimize reliance on social security in retirement.

One of the ways to do so is to save for your own retirement and we have a company sponsored 401K to help you do so. 401k plans were created by Congress in 1978 and went into effect in 1980. In simple terms, the way a 401K works is that you contribute money into the plan which is not taxed as income and the money grows tax free over time as well. You only pay tax as you take the money out in retirement- which can be a great deal for most folks. In the case of Worldwide, we additionally sweeten the pot by matching your contributions up to the first $1000 you contribute, which is more free money for your retirement. I’m not here to give you investment advice- the plan is totally voluntary and there are other ins and outs to 401K plans that are too detailed to share in this small space (and also a Roth plan that works differently but may fit your needs better). So, I would encourage you to inform yourself and maybe visit the 401K information page at our plan website (JP Morgan Chase) or call or send me an email and I will get you more information. Just suffice it to say that this can be a powerful tool that you should consider for you and your family’s future and WE want to make sure you get the information you need to make the best decision. The best steward of your money is you.

Until next time, thanks for all you do.

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 12 13
$0 $2,500 $5,000 $7,500 Enhanced Plan Basic Plan HDHP Plan 1P CP VISI T 1 SPECIALIST VISIT 1 MRI SCAN (KNEE) ANNUAL PREMIUM
Employee Assistance Program (EAP) Comprehensive EAP Services include: Family Counseling Options • Face-to-Face or Secure Video Telehealth • 6 Sessions/year/ issue • National Network of Licensed Providers 1-800 Hotline • 24/7/365 • Telephone support in 120 languages • Online services & resources Topics Include • Current events & resources • Family and relationships • Emotional well-being • Financial wellness • Substance abuse and addiction • Legal assistance • Physical well-being • Work and career These services are offered at no cost to you!

Chattanooga Somerset

Congratulations to Brice Burress on his marriage to Shatarah on September 11th, 2021.

ELIZABETH STURDIVANT RETIRES

Congratulations to Elizabeth Sturdivant on her retirement. Chattanooga submitted the following write-up:

“Elizabeth starting working for Britton Mack on August 15, 1983. She would do contracts on the typewriter and figure the interest with the adding machine. We had no computers, no fax machines, and no cell phones. You would take a napkin from the night before (at the bar trying to sell a truck) and whatever you had written on the napkin, that’s what you put on the contract and that’s what the customer signed. No questions asked. Times have changed. Elizabeth got her insurance licenses for the state of TN., AL., and GA. We sold a lot of insurance and made good money. She loved selling trucks and for anyone to sell trucks. She always said once it gets into your blood, you’re hooked. Worldwide Equipment of TN, Inc. bought us out in May of 2003. Terry Dotson and Wendell Wells interviewed Elizabeth for the job. At a meeting that morning Charlie Meade announced that she would be the office manager. She was so glad that she went to work that morning. Worldwide had several locations and several office managers, several came to Chattanooga to train Elizabeth and taught her what to do. It was a good day. She has made lifelong friends at Worldwide Equipment; she loves to tell the story about her going to Shaw with Scott Blevins on a sales call. We got in the car and she sat in silence and thinking to herself, now he is a good salesman (yes he did get the deal!). Next to selling trucks she loves to cook and feed the employees and the customers. She takes a genuine interest in each employee and treats them like family. She devotes her time and interest to the employees and is a very loyal company employee.”

Have a wonderful retirement, Elizabeth. WE sure will miss you.

Thank you to Johnny Britton for 40 years of service! Wow! Shown here with Joshua Twomey.

Congratulations

Somerset got a special visitor on July 15th. It’s always good to see

new hires, Mo Ryan-Orr, Angel Cipriano, Caleb Dobbs, Larry Bailey, Justin Howard (not pictured), and Matt Johnson

TWO PROUD SETS OF GRANDPARENTS

Thank you to Walter Pico for five years of service! Pictured here with Josh Carroll.

HAPPY BIRTHDAY!

Somerset’s 3rd quarter birthdays:

Tracey Dykes - July 9th

Richard Childers - August 4th

Landon Lovell - August 9th

Austin Tarter - September 8th

Congratulations to Barry and Myra Holman on the birth of their grandson. Ellis Cole Muncy was born 7/12/21 weighing 6 lbs. 8 oz and measuring 18 1/2” long. And congratulations as well to Tracey and Regina Dykes on the birth of their granddaughter! Oakley Rayne was born 9/15/21, weighing 8 lbs. 3 oz., and measuring 20.4” long.

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 14 15
Welcome to Chattanooga’s
Congratulations to Ben Huskey, Chattanooga technician, on his engagement to Mashayla Wooten! Welcome to Somerset’s new hires, Robert Morris, Garrett Robertson and Jason Bland! Oakley Rayne Ellis Cole Muncy Truman Shepherd. to Richard Childers for completing Cummins ISX15/X15 Engine Mechanical Qualification & MR & HD Engine Diagnostics Training August 2021. Congratulations to Joey McFarland and Garrett Robertson for completing Eaton Transmission Training in July 2021. Look at that smile! Riley is the grandson of parts counterman, Nick Crowder. He started kindergarten this year and is playing football for the Somerset Briar Jumpers!

Knoxville

WELCOME MANAGERS!

As summer comes to an end down in South Georgia, WE start to see fall peaking around in freshly dug peanut fields and at the bottom of cotton stalks WE can see South Georgia snow. A new season brings new faces to Worldwide Equipment of Georgia, I am proud to welcome new management to our team:

Katelyn Rebecca Toussaint, a junior nursing student at Carson Newman University and a member of the Carson Newman Swim Team has been recognized as an EAGLE SCHOLAR for the 2020-2021 academic year. The award is for outstanding academic excellence and deep commitment to athletics. Katelyn is the daughter of Barbara Toussaint and Knoxville Operations Manager Jim Toussaint.

Knoxville would like to express their appreciation for Cindy Hutton, who got some very high praise from Alan McFarland and Michael Prybyzerski over at Highway Transport!

Alan had this to say:

Curtis Ellis was hired in August as Operations Manager for all three locations. Curtis started his career after serving in the U.S. Marine Corps as a helicopter mechanic, serving tours in Afghanistan and Jordan. He brings a wealth of knowledge of operations with him. Curtis led two large fleets in Georgia and one in Colorado. He and his family live in Leesburg.

Mark Fowler was hired in August as Service Manager in Albany. Mark has served in several capacities in our industry, sales, parts and service. He comes to Worldwide from the local Peterbilt dealership where he was Service Manager for the last five years. He and his family live in Sylvester.

Tim Williams was hired in August as Service Manager in Valdosta. Tim served in U.S. Navy as a heavy equipment technician. Tim has work in our industry for the last 35 years serving as a Porter to a Service Manager. He comes to Worldwide from The Pete Store in Baltimore, Maryland where he served as Service Manager. He and his wife just moved to Lake Park, Georgia just a few months ago to get away from hustle and bustle of the city.

The daily struggle that all managers deal with is recruiting and retaining good people. This job never ends. I want to build a team here in Georgia of trust and integrity that encourages every employee to be part of something great. Mr. Blevins says all the time, “WE must show our people what good looks like”. My desire with these personal changes is to show OUR people what good looks like. Please join me in welcoming these guys to our TEAM!

“Gentlemen,

The whole time have been with Highway Transport I have worked with Cindy on parts because she knows her parts well and can find the parts that everyone else throws their hands up and say’s sorry. Cindy goes the extra mile for her customers. This come from a dealer that she helped us get a part for one of our trucks that has been down over a week with a driver in a motel.”

Thank you for your hard work, Cindy!

The Knoxville service department extends its special thanks to Jen Blevins for her recruiting efforts at local technical schools!

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 16 17
Georgia
Rachel Stachowiak Office Manager Kenneth Barding Truck Sales Chad Henderson Detail Technician Javouri Cole Service Technician (recruited from TCAT! Frank Swanner CDL Driver Cindy Hutton

WHAT DO OUR CUSTOMERS HAVE TO SAY?

Where would WE be without our customers?

Service Dept was outstanding! I had an air leak issue that nobody else could figure out (4 repairing shops). I was in and out quickly and all employees were friendly. Will recommend to all my buddies!”

“I came in to have my AC condenser replaced, I was in and out of the shop after 45 minutes. Very friendly staff and most importantly super-fast.”

A. CUNEYT

Jane Lew, WV

We always strive for excellence in customer service and want to make sure that each customer has the easiest, most enjoyable experience possible. When performance is especially stellar, WE always appreciate it when our customers drop us a 5-star review!

“Down right good people and great customer service”

AMP HODGE

Valdosta, GA

“I GAVE THEM 5 STARS! BECAUSE FROM THE MOMENT I GOT HERE, ON THE 21 DAY OF SEPTEMBER A DAY I WILL ALWAYS REMEMBER FOR THAT WAS THE DAY THE HERO ARRIVED. AND WAS WORKING ON MY TRUCK EVEN BEFORE THEY PULLED IT INTO THE SHOP. SO, A BIG SHOUT OUT TO THE WORLDWIDE EQUIPMENT SHOP TEAM. THANK YOU.” VALERIE RHODES

Princeton, WV

WORLDWIDE EQUIPMENT, INC. We the People - Fall 2021 18 19
Know a guy or gal? Send them here and get paid for
TECHNICIAN RECRUITING BONUS PLAN Refer a technician for hire and reap rewards up to $1,600!* Refer someone WE bring in for an interview: RECEIVE $100 Refer someone WE make an offer to, and they accept: BOTH TECHS RECEIVE $500 YOUR TOTAL: $600 At the 6 month anniversary of the tech you referred: BOTH TECHS RECEIVE $500 YOUR TOTAL: $1100 At the one-year anniversary of the tech you referred: BOTH TECHS RECEIVE $500 YOUR TOTAL: $1600 Should the new hire technician leave the bonus payments would stop for the referring employee. If the referring technician leaves the company the new hire technician would continue to receive the bonus. Worldwide Equipment reserves the right to discontinue or modify this bonus program at any time. Any commitments for payment will be made on our special pay request form with copies to the employees, management and payroll for processing, all special payment request follow the same approval process and our payroll change notice.
it!

What can MARKETING do for you?

The answer? A lot! From ordering merchandise to submitting to WE the People, here’s how to get the most out of your marketing department portal.

B. MERCHANDISE SHOP

1. Read ALL of the notes on the Main Screen and click “Begin Order”

2. Navigate through the pages as needed, making note of items you want to order on the form.

3. When you’ve selected everything you wish to order, click “Enter Billing Info & Complete Order”

4. Enter your Contact Information, Shipping Address, and Billing Information

5. Click “Submit Order”

C. ORDER BANNERS, FLYERS, & POSTERS

1. Read ALL of the notes on the Main Screen and click “Begin Order”

2. Navigate through the pages as needed, making note of items you want to order on the form.

3. When you’ve selected everything you wish to order, click “Enter Billing Info & Complete Order”

4. Enter your Contact Information, Shipping Address, and Billing Information

5. Click “Submit Order”

D. SUBMIT TO WE THE PEOPLE

THE NOTES

• Items are distributed on a first come, first served basis. If we are choosing not to restock an item, it will be removed from the shop as soon as it’s gone. For that reason, we may be able to only partially fill orders from time to time. You won’t be charged for anything that wasn’t received.

• All 3-5 business days for your order to SHIP.

• Orders may only be placed through the merchandise shop. No orders are taken via phone, email, or in-person

• Orders are billed to the division and department you reference on the form. Orders cannot be paid for personally (credit card, cash, etc.)

• If you list a non-WE address, your order will be voided.

• Currently, we don’t have the capability for “order approvals.” Therefore, you need to get approval from your supervisor BEFORE you place an order. The marketing department will not verify with your supervisor for you, so make sure the proper people know you’re placing an order.

THE NOTES

• All 5-7 business day turnaround for your items to be completed

• Orders may only be placed through the banners, flyers, posters shop. No orders are taken via phone, email, or in-person

• Orders are billed to the division and department you reference on the form. Orders cannot be paid for personally (credit card, cash, etc.)

• If you list a non-WE address, your order will be voided.

E. RESERVE TRADE SHOW DISPLAYS

A. ORDER BUSINESS CARDS

If you don’t have an account, click “Need An Account?” and create a new one.

1. Log In

2. Click Printed Materials

3. Find Your Card (WE, WE Lease, or Corporate) *Corporate Cards are only available for Corporate Employees. If you place an order for corporate cards and you are not corporate, your order will be denied*

4. Select the desired quantity on the right

5. Scroll to top or bottom of page and click “Add Item(s) to Cart”

6. Fill out preview information and click “Update Preview”

7. If the preview looks correct, click “Add to Cart”

8. If the preview is incorrect, make changes and click “Update Preview” until you have desired information

9. In your cart, fill out your Project Information, Contact Information, Billing Information, and Shipping Address and click “Submit Order for Approval”

You can submit to WE the People ANYTIME throughout the year. Company-wide emails will go out letting you know the deadline to make it in a specific edition, but if you miss the deadline, YOU CAN STILL SUBMIT; your submission will just be in the next edition. Magazines come out in January, April, July, and October

1. Fill out your division, name, and submission(s)

2. Include pictures when relevant and possible

F. DOWNLOAD LETTERHEAD TEMPLATE

1. Fill out your name (or the name of the person who is picking up the display)

2. Fill out the days and times you plan to pick up and drop off the display

3. Select which kind of event you’re attending so that proper materials can be prepared for you

NOTE If you schedule your pickup time LESS THAN 3 DAYS IN ADVANCE, your reservation will be voided.

Use this to ensure that your information is printed in the correct spot on WE letterhead paper.

G. HELPFUL INFORMATION

i. Brand Standards - Information on our visual identity including logos, colors and fonts, photographing, etc.

ii. Email Signatures - Download and follow the instructions in the document to ensure your email signature is correct. Please stick to the format. You may be asked to correct your signature if it’s incorrect.

WORLDWIDE EQUIPMENT,
People -
20 21
INC. We the
Fall 2021
A B C D E F G i. ii.
23 or if you’d rather stay anonymous, Write your message on this postcard, then simply tear off and mail! (Be sure to include a stamp.) Terry Dotson (865) 622-8954 Extension 15000 terry.dotson@thetruckpeople.com Scott Blevins (865) 770-3631 Extension 15066 scott.blevins@thetruckpeople.com Robert Gomez (865) 219-1120 Extension 15100 robert.gomez@thetruckpeople.com Marty Kellogg (865) 770-3638 Extension 15004 marty.kellogg@thetruckpeople.com Carla Stapleton (606) 874-7796 Extension 15300 carla.stapleton@thetruckpeople.com Steve Larrimore (865) 643-8367 Extension 15508 steve.larrimore@thetruckpeople.com At Worldwide Equipment, WE believe communication is crucial to teamwork. We don’t want anyone to feel like they don’t have a voice. Your input is important. That is why WE would like to encourage you to reach out with any problems you might be experiencing. Feel free to contact anyone listed here: Do you have any questions, comments, or concerns? WE’d like to hear from you! DIVISION Please write your message below: WE’re listening! 22 SPECIALTY 17th Mack Ave LEASING & RENTAL 865-637-4341 606-874-7854 17th Mack Ave PARTS ONLY Crossville. TN 38555 OUR LOCATIONS 2980 Highway 378 Conway. SC 29527 CONWAY 843-438-4266 22 295 Access Road Spartanburg. SC 29303 SPARTANBURG 864-814-7100 295 Access Road Spartanburg. SC 29303 SPARTANBURG 864-814-7100 ALBANY 229-883-6550 2702 Palmyra Road Albany, GA 31707 DOUGLAS 912-384-8813 121 Bowens Mill Road SE Douglas, GA 31533 VALDOSTA 229-259-9393 1527 Madison Highway Valdosta, GA 31601 780 Jedburg Road Summerville, SC 29483 SUMMERVILLE 843-725-5378 780 Jedburg Road Summerville, SC 29483 SUMMERVILLE 843-725-5378 SALES & SERVICE CORPORATE
PLACE STAMP HERE Terry Dotson & Scott Blevins WORLDWIDE EQUIPMENT 6614 Wilbanks Road Knoxville, TN 37912 THANK YOU for your feedback! WE the People WORLDWIDE EQUIPMENT PO Box 1370 Prestonsburg, KY 41653

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