Althoughlearningtocodehasmanybenefits,itisnotthe onlyneedforajobintechnology.Inreality,whenyoung talent'shighlysought-aftercodingabilities unintentionallycloseoffopportunitiestodeveloptheir fullpotential,especiallyasleaders,itcanbecareerlimiting.
Butinthebeginningofourprofessions,wemightnotbe awareofit.Theonusisnowonbusinessestomore clearlyidentifytheabilitiesrequiredfortechworkersto developintopositionslikechiefinformationofficer, chieftechnologyofficer,andevenlargeroperationsor strategyresponsibilities,ratherofrelegatingthemtothe jobof"programmer"solely
Youcanprobablystillworkintechnologyifyoudon't wanttolearnaboutitsmostrecentadvancements.You won'tencounterfreshdifficulties,learnhowtech organizationsexpand,ordiscoverfreshopportunitiesfor change,whichisashame.
Keepyourcuriosityalive.Askinquiriesincessantlyand considerotherpeople'sviewpoints.Thiswillenableyou tocomprehendnewtechnologiesbetterandanticipate applicationsthatwillenhancepeople'slivesand enterprises.
Tomoveintopositionsofleadership,experience, curiosity,andinnovationareessential.My recommendationtoanyonehopingtogrowintechnology istosimplyaccessandutilizethepowerofthesethree pillars.
Inthisspecialissue,“World'sTechVisionariestoWatch in2022”World'sLeadershighlightsthetalesofafew significantbusinessleaderswhoareinfluencing, inspiring,andinvigoratingotherswiththeirzealtostrive forsuccess.
ThecoverfeaturesIanHurdle,thefounderanddirector ofTheAgencyTurksandCaicos.IanHurdleisthemost experienced,andhisteamturnstohimforguidancein allareasofeverydayoperations.Beingactiveonsocial media,sharinghissuccessesandthepathhetookto them,giveshisteammembersaverypublicroadmapto follow Asaleader,thereisnowheretohide.The ongoingreviewofobjectives,includingwhereyouhave succeededandfailed,whathastobeupdated,andwhat mustberepeated,evenifitistedious.Honestyis essential.Toadvanceinanyendeavour,youmustbe honestwithyourselfeveryday;else,yourbusinesswill stallasyoufallintoaverycosyrut.
Whilewecometotheend,pleasedonotforgettoread theCXOstandpointswrittenbyindustryexpertsandthe informativearticlespenneddownbyourin-house editorialteam.
Have a lovely read!
TTherearenumeroustraitsand attributesthatdistinguishhighly successfulcompaniesfromthosethat aremoreaverage.Youcansee similaritiesbetweenlargecompanies andstart-upswhenyouexaminethe developmentofsuchcompanies.For instance,theirstrategyorworkethic. Butwithoutastrongleaderinthe company,eventhebestideasmayfail togettraction.Abrilliant businesspersoncandothesamething bytakingaconceptandmakingitinto somethinglegendary Apersonshould possessthefundamentalqualities necessaryforsuccessfulbusiness, includinghonesty,cooperation, accessibility,andconsistency.These qualitiesarepossessedbyIanHurdle, thefounderanddirectorofThe AgencyTurksandCaicos,whoisat thetopofhisprofession.
IanmovedfromthesouthofEngland toGrandCaymanattheageof18to helphisparentsrealisetheirdreamof establishingapropertythere.Inthat nation,heconstructedtwomodel homesthathelatersoldforaprofit duringafive-yearperiod.Hehadnever reallyattemptedtograsphowreal estateworkedbefore.Theyrelocated asafamilyin1998afterhearingabout ProvidencialesintheTurksandCaicos Islandsasbeingthenextbiggolden nuggetofopportunityforrealestate investmentanddevelopmentinthe Caribbean.Beforehestartedhisown landscapingbusinessandconcentrated hiseffortsondesignandinstallation whileoverseeingaworkteamofover 150employeesatitspeak,he constructedasubstantialhomeinthe opulentLeewardcommunity.Hewas abletoobtainhislicencewiththe TurksandCaicosRealEstate Associationandcompletehis apprenticeshipwithRegency,a subsidiaryofChristiesInternational
RealEstate,becauseofhiswife
Tracey'sstatusasaBelongerowingto theirmarriage.Traceyisanativeofthe islands.
HisjourneytoBeverlyHills,wherehe wasofferedthechancetopitchfor whatwouldbecomethecompany'sfirst internationalfranchise,andan introductioninJuly2016arethemain eventsofthelengthyaccountofhow heacquiredTheAgencyFranchise.As ofOctober1st,2016,hewasoperating withthebrandinTCI,provingthatthe pitchwassuccessful.
IanHurdleisthemostexperienced, andhisteamturnstohimforguidance inallareasofeverydayoperations. Beingactiveonsocialmedia,sharing hissuccessesandthepathhetookto them,giveshisteammembersavery publicroadmaptofollow.Asaleader, thereisnowheretohide.Theongoing reviewofobjectives,includingwhere youhavesucceededandfailed,what hastobeupdated,andwhatmustbe repeated,evenifitistedious.Honesty isessential.Toadvanceinany endeavour,youmustbehonestwith yourselfeveryday;else,yourbusiness willstallasyoufallintoaverycosy rut.
Thesatisfactionofknowingthatyou canshareanythingwithanyoneinyour teamandtheywillreciprocate.Ian thinksthereisagreatsatisfactionin knowingthateveryoneelseonthe teamwillberighttherefighting alongsideyouonthetoughdaysand thateveryoneelseisexperiencingthe samedegreeofachievementasyou.A lovelythinghasalwaysbeen,and alwayswillbe,peopleworking togetherforacommonpurpose.You shouldalwaysbeaccessibletoyour
team,especiallytobrand-newagents whoarejuststartingout. Workingintherealestatemarketearly inhiscareermaybealonelyand expensivepathwithlittletoshowfor thetimeandmoneyinvested.Although itiseasierforIanHurdletocontribute thattimeandknowledgeduetothe firm'ssmallsizeandlocationthan,say, largerorganisationsinkeymarkets,he believesthathavingamentorwith whomyoucanconnect,bounceideas offof,anddrawontheirpositiveand negativeexperiencesistheminimum obligationofanybusinessleader
Dailyobstaclesareofferedinthis industryandinlife,andhowwella personisabletodealwiththemand ultimatelyfindsolutionstothem determineswhetherafirmsucceedsor fails.Ianhasdealtwitheverything duringtheprevioussixyears,including work,family,health,andregionaland internationalevents.Hisoldest daughterunexpectedlyfellunwell shortlyaftertheyopenedtheirofficein October2016,tothepointwhereshe lapsedintoacomaandpassedaway justbeforeChristmas.Nothingcan adequatelyprepareaparentforthis kindofloss,buthehadrecentlytaken onasignificantbrandandtherelated financialobligations.
Ianlearnedthathecouldconquerany challengebyjugglinggriefwiththe responsibilitiesofbeingafather, husband,andexpandinghisnascent business.2017wastheworstyearof hislife,andhewantedtogiveupso manytimes.However,Ianalways foundthestrengthtogetupthenext dayandtryagain.Nobiggerobstacle couldhavebeenthrowninthewayof thebusiness,buttheblowscontinued comingasamassivehurricanein September2017destroyedthehome andmarket,and,ofcourse,theteamall
hadtodealwiththepandemic's challengesthefollowingyear.
Asnoteverynewtechnologymay assistthefirm,Iandoesnotnecessarily needtoadoptitall.However,hedoes havearesponsibilitytoatleastbe awareofthepossibilitythataspecific technologymayhelphimachievehis businessgoalsandweighthebenefits anddrawbacksofdoingso.Itcanbe intimidatingattimes,butifacertain technologycanprovidehiman advantageinafieldthatisfiercely competitiveandbenefitstheagentshe supervisesandtheclientshe represents,hehasadutytounderstand itandsuccessfullyimplementit.This requiresinstructionandtime.Despite themodifications,hehasavery specificmorningritualthatinvolves drinkingcoffeewhilefacingthesun andremainingopentothebreeze,the temperature,andthesoundsofnature. Althoughhedoesn'tactuallymeditate, itdoesallowhimtoclearhishead beforethedaygetshecticandhishead fillswiththoughts.Helikestoexercise foratleastanhoureveryday,andthat maybeanythingfromcircuittraining towalkingtospinningtoTRX.In orderforhiswifeandhimtospend timetogetherasapair,theyusually workouttogether.Hehasalotgoing onathometokeepthingsinbalance.
Consistencyinanythingyoudoshows disciplineanddedication,andIbelieve sincerepeoplerespectthosewhoputin hardworkonaregularbasisrather thanjustwhentheyfeellikeit.Itcan bealltooeasytogetcomplacentand giveupwhilestillprojectingtheimage ofaleader.Whilehecould occasionallygetawaywithit,overthe longterm,doingsowillweakenthe customers'commitmenttothe
principlesandproducefracturesinthe company'sfoundation.
IanHurdlesuggestsnewleaders maintaintheirownmotivation.It's easiersaidthandone,butifthefieldin whichyou'realeaderisyourpassion, findingnewwaystostaymotivatedis moreimportantthanconstantly reinventingthewheel.
IntheCaribbean,IanHurdlehas alwaysimaginedthebrandexpanding regionally.Giventhatisland communitiesprioritisecollaboration overcompetitionandthatnatural disasterscanaffectthisarea,the possibilitytoofferclientsnumerous jurisdictionsunderasinglebrandhas alwaysappealedtohim,especiallyif histeamcanpersuadeallofficesto collaborateasasingleunit.Withtheir secondofficealreadysignedinthe Bahamasandduediligenceconducted onnumerousadditionalislands,the officeinTurksandCaicoswasalways intendedtoserveasthecornerstoneof growth.Assoonashehitsonetarget, hepivotsandsetsuptwonewones.
Ianthinksweremainmotivatedby goals.Apleasantby-productof achievingthosegoalsissuccess. Dependingonhowwellhehitshis lessertargets,hiseventualaimisa movingtarget.Findingtheideal partnersineachcountryheidentifiesas havingaviablemarketforthebrand andservicescannotbespedupthrough relationships.
Founder & director
That being said, in my 6 years with The Agency, I have never not been able to reach any of our business leaders within corporate and, again, I think that speaks to the incredible culture that has been created.
Ian proclaims.
HarryDhillonisthePresidentofEckoWorldwideTransportation Group.EckoWorldwideTransportation,LimoStopWorldwide Transportation,AironeWorldwideTransportation,CalifornianLimo WineTours,andSanJoseLimomakeupthecollectionof businesses.In2009,Harrystartedhiscareerinthefieldwhenhe startedhiscompanywithasingletruck.Hecreatedabusinesswith avastaffiliatenetworkthatspansover53nationsandmorethan 1100citiesbyworkinghardandmakingconsistentacquisitionsof smallerbusinesses.
BelowarehighlightsoftheinterviewconductedbetweenWorld's LeadersandHarryDhillon:
Describewhoyouareasaperson,insideandoutsideofthe workplace.
HI'manall-aroundfamily-orientedguy.Ilovetobearoundmy childrenandotherfamilymembers.Familyiswhatlifeisallabout. Welovetotraveltogether.I'mveryfocusedandstrivetomake everyone'slifeeasierinsideandoutsideoftheworkplace.Iama criticalthinkerandcanhelpsolveanyproblemsbroughtbeforeme. Itrytofindgoodineverythingandhelpeveryonearoundmetofind goodinpeopleandsituationsaswell.Thelessstresswehave withintheworkplace,theeasierlifeisforeveryone.Ialways encouragemyfamilyandemployeestobesuccessful.Iftheywere tochoosetogostarttheirowntransportationcompanyandcompete againstme,Iwouldhelpguidethemintherightdirectiontodoso, regardlessoftheintenseexistingcompetitionthatalreadyexists withinourservicearea.
Describeyourbackgroundandwhatdidyoudobeforeyou joinedthecompany?
IwasahardworkingimmigrantfromIndiawhocametoAmerica.I hadverylittletomyname.Isoonbeganacareerinliquorsales. Afteranunfortunatelossofmyinvestmentinwhatwouldhaveled toastoreofmyown,Ibeganlookingelsewheretosupportmyself.
Oneofmyfriends,whosefatherdrove shuttles,suggestedthetransportation industryasanoption.Therewasabig eventhappeninginMonterey,acity locatedclosetomyhome,soIknew transportationcompanieswouldneed drivers.Iwentthroughthephonebook andcalledtaxicompaniesinthearea. BecauseofthewayIpresentedmyself, agentlemansuggestedthatItry limousinesinstead.That'showIstarted workingforSkylarkLimousineandcut myteeth.
Tellusabouttheinceptionofthe company.Howdiditallstart?
Iboughtmyfirstcarfor$8,000inLos Angelesin2009.WhenIgotthecar hometoSanJoseandtookittothe dealershipforsomewarrantywork,I foundoutthatthecarIthoughthad 139,000milesreallyhad230,000 miles.WhatIthoughtwasasoliddeal wasbaseduponacompletelie.That taughtmealotfromDayOneabout makingsuretodomyhomeworkinthe futurebeforemakingother investments.
Iwasfocusedonsupplementingother limousineservicesthatsentworkto me.Iperformedservicesasasubcontractortotheiroperation.Iammost gratefultocompanieslikeGateway Limousine,MosaicGlobal Transportation,andMusicExpress.I becameknownasthego-tocontractor inmyareabecauseIwasalwaysouton theroad.Ifanyotherlimousine companyneededhelpinourarea,I wastheretocoverthosetrips.Itwas beneficialformeandbeneficialfor them.
Whathasmadeyousuccessful?
Whatdoyouvalue?
Buildingrelationshipswithinthe industryhasbeenahugepartof makingmydreamasuccess.Alarge partofmysuccesshasbeenachieved bybecominginvolvedintrade associationssuchastheNational LimousineAssociationandtheGreater CaliforniaLiveryAssociation.Iam currentlyservingmysecondtermasa boardmemberoftheGCLA.Iran
unsuccessfullyforaboardseatwiththe NationalLimousineAssociationas well.Beinginvolvedwithtrade associationsandreadingeverytrade magazinededicatedtotheindustryI servehastrulyhelpedmegainvaluable knowledge.Growingup,Icamefrom practicallynothingandIknewifIwas evertochange,itwouldrequiremeto maintainconsistencyinthedeliveryof service.I'veneverlostmymotivation andImakegreateffortstomaintain ourbrandname.
Whatarethemostimportantaspects ofacompanyculture?What principlesdoyoubelieveinandhow doyoubuildthisculture?
Themostimportantaspectofour companycultureistoembraceand recognizeourstaffandourchauffeurs. Employeesaretheonlyreasona companysucceeds.Regardlessofthe productorserviceyouareengagedin, peopledelivertheserviceandpeople developrelationshipswithpeople—not companies.Ourcultureincludes tappingintothecreativemindsofour employeestohearwhattheyhaveto sayandwhattheirrecommendations arefordoingourjobbetterandmore efficiently
Theothercompanyculturewe embraceislisteningtoourcustomers. Weareinthebusinessofdelivering servicetosomeofthewealthiest businessleadersintheworld,andthe mostimportantvoicewecanlistento istheirs.Wewanttodeliverwhatthey wantinsteadofwhatwethinkthey want.
Whatisthesignificanceof innovativeideasinthecompany? Innovationinanycompanyisthekey tocontinuedsuccess.Weliveina worldoftechnologyandconvenience. Peopleexpectit.Withoutbeing innovative,yousimplydeliverthe sameserviceoverandover.Another companymightbeembracing innovationmorethanyours,andif yourcustomerlearnsthatanother companyisdoingwhatyoudobutina moreefficientmanner,youwillseethe customersleavetofindinnovation.
Giveusyouropinionon;do organizationsrelyheavilyon individualheroicsorteam processes?
Thedeliveryofluxurytransportation onaworldwidebasisrequiresa dedicatedteamprocesswitheach memberoftheteamworking cohesivelytogethertoproducea positiveoutcome.Individualswhostep outoflinetobetheherothreatenthe failureoftheentireteam.Teamwork makesthedreamwork!
Whatareyourresponsibilitiesasthe CEO/Founderofthecompany?
Whatisthehappiestpartofyour dailyroutine?
Mymainresponsibilityistomakesure thatmyofficestaffhavethebest workingenvironment.Asfarasactual workgoes,I'mabletobeinvolvedin everyfacetofouroperations.I'mnot aboveworkingasacarwasherwhen needed.Fromhiringnewchauffeursto handlingaccounting,myhandsarein it.Myfavoritepartofmyjobis investingtimeinretainingexisting businessandlandingnewbusiness.I loveinteractingwiththoseweserve.I spendalotoftimecross-trainingmy officestafftohelpexpandtheir knowledgeandhelpthemgrowinto evenmoreproductiveteammembers. Withcrosstraining,eachteammember canperformanyofourdaily responsibilities.Seeingusallwork togetherasateamisthehappiestpart ofmyday And,itisimportanttome thatmyemployeesenjoywhattheydo.
Whatadvicewouldyougive someonegoingintoaleadership positionforthefirsttime?
Don'tgiveup.Youknowyourown destinationandyouareresponsiblefor arrivingatyourchosendestinationin life.Setyourgoalsandfocuson achievingthem.Youmaynottakethe fastestorsmoothestroute,oryoumay havechosenaroutethatnooneelse hastaken,butit'syourroutetochoose. Ifyouwanttoimproveit,that'supto youtoo.
Today,thedigitalrevolution thatwasstartedbydigital computerssome70years ago.However,theworldhasnever beenthesamesincetheadventofthe internetandtheothertechnological advancementsitsparked.
Technologyhasahugeinfluenceon allpartofourlives,includinghow wethink,communicate,goaboutour dailylives,work,passthetime,and operateourcompanies.Theessay willtakeyouthroughthelast10 yearsofbreakthroughsinpersonal technology,corporatetechnology, media/entertainmenttechnology,and communicationstechnologytohelp youreflectonhowdigital transformationhasimpactedthe worldweliveinovertheprevious tenyears.
Theperiodfrom2011to2020may beproperlyreferredtobethedecade thatsawtheintegrationofdigital technologyintoourpersonaland professionallifetoadegreewemay neverhaveanticipated.Digital technologiesareessentialtohowwe operateinthemodernworld,from beingthetoolsandplatformsweuse tofeelinglikeextensionsof ourselves.The"hyper-connected" natureoftheglobeisforcingusto livemoreandmoreofourlives online.
Let'stakeaquickglanceintothe futureafterexamininghowthe previoustenyearshavemoldedthe digitalrevolutionsthathavean impactonourlivesandjobs.
Ÿ
Asconnecteddevicesproliferate, networksmustbecomequicker, moreeffective,andmore intelligent.Fasterprocessingand wirelessconnectionspeedswill bedeliveredbyWi-Fi6and5G workingtogethertoprovide smootherandmorereliable connectivityforhomesand businesses.
Ÿ AnalyticswillAdvanceasa SourceofAdvantage
Themajorityofbusinessesare awarethatdataisthecurrencyof thefutureandthatreal-timedata processingforactionableinsights isessentialtosuccess.Plus,itwill bedifficulttostaycompetitive withoutusingcutting-edge analyticstechnologiesasthe amountofdatathathastobe gathered,analyzed,and transformedintoinsightskeeps growing.
Ÿ ToImproveTheirPerformance, UseMachineLanguageand ArtificialIntelligence
Complexdatasetscannowbe brokendownandanalyzedina fractionofthetimeitonce requiredthankstoadvancesinAI andmachinelearningalgorithms thataregrowingbetteratdata analysisandprediction.Analytics technologiesarebecomingmore logical,user-friendly,andreliable thankstoAIandML.Itis obviousthatovertime,their speedandaccuracywouldonly getbetterbasedontrendsandthe opinionsofexperts.
Ÿ BeyondBitcoin,Blockchain WillAdvance Blockchainwillhavemore significantusecasesthan
cryptocurrenciesin2020and beyond.We'restartingtosee actualusecasesforblockchain outsideofmonetarytransactions andcryptocurrenciesthanksto majorbusinesseslikeAmazon, Microsoft,Samsung,IBM,and Alibabamakinganimpactinthis space.AccordingtoForbesauthor DanNewman,"thegenuine growthofBlockchainmight beginin2020."Asotherpotential areasofuseforthetechnology,he mentionsfoodsafety,intellectual propertyandroyalties,andreal estate/assetmanagement.
Ÿ
UXandUserPrivacyareStillin Charge
Userandcustomerexperience (UX/CX),whichisakey componentofsuccessfuldigital transformationinitiatives,will continuetoseeincreased businessinvestments.Contrarily, privacyisquicklyevolvinginto abranddifferentiationas customerpreferenceshiftsin favorofcompaniesthatoffer themaccesstotheirdata.Asa result,we'llsoonseemore businessestakingprivacyand datasecurityseriously
Theneedforskillsinthenew technologiesofthedigital transformationisrisingalongwith thesecurityandgrowthofthedigital economy.Themomenttoadjustyour professiontorapidlyevolvingdigital technologiesandgetreadyforstable employmentinthedigitalfutureis now.
J"The award-winning payment solutions that we build have eyes on the future generation's potential for whatever source, form, or means of payment for consumers and merchants across the continued expansion of digital commerce channels."
Belowarehighlightsoftheinterview conductedbetweentheWorld's LeadersandJosephChan:
Ÿ
-Performanceandreliability:We strivetoprovidearobust,highperformance,andresilientdigital paymentprocessingserviceatzerodowntime.
JosephChan,Founder&CEOof AsiaPay,startedandspearheadedthe companywiththesoleaimof bringingsafe,convenient,and integratedpaymentstodifferent Asianmarketsandindustries.His visionarytakeonelectronic paymentsstartedasaHongKongbasedfirmbackin2000,andisnow operatingin11marketsinAsia.
Beforebuildinghismarkonthe industry,Josephaimstowards deliveringconsumers'desired paymentconvenience,values,and merchants'integratedpayment processing,settlements,and reporting,whichstandaskeyfactors whyAsiaPaywasbuilt.Hesays,
Tellusabouthowefficientyour organization'sproductsand servicesarefromanoperational standpoint.
Operatingefficientlymeansusing resourcesliketime,employees, equipment,products,andcapitalin anoptimisedwaytoservethe business.Efficientcompaniesare leaner,agileandmoreprofitable. Eversincethepandemicbegan, there'savastdifferencefromhowwe operatethecompanythenandnow Withtheuniquechallengesweare facing,wehavemovedalongwith thepaymentinnovationsofproviding cutting-edgeproductsandservicesto ourclients.
-Security:Weunderstandthereisno bullet-proofsecurityindigitalwork. Apartfromenforcingthelatestcard standardsandtechnologiesand complyingwithPCIDSSstandards, wecontinuetoengagenewsecurity companiesinpartnershipsfortheir advancedvalue-addedsecurity technologiesandservices
-AccountserviceandTechnical Support–Webelieveinlocalisation dayone.Locallytrained professionalsprovidededicated accountandtechnicalsupportinthe localtimezoneandlanguages.
-UserExperience-welauncheda revampedMerchantAdminPortal,to modernize,enhance,andsimplifythe administrationexperienceforour valuedclients.
-Experienceandknowledgesharing: wecontinuetoprovideregular
guidelinesandtrainingtoclientson thelatestpaymenttoolsand technologies,aswellasnewpayment standardsandpractises.
-LaunchedPayDollarAppPaymobile Appwhichallowsmerchantsto acceptmultiplepaymentsthrough QRcodeandpaymentlinkwiththeir ownsmartphonedevices.
-Fullysupportmerchantstoaccept themostlocalpopularBNPL paymentsindifferentcountries.
-LaunchedApplePay,ClicktoPay, andShopeePay,etc.whichsupport ourmerchants'stayontopof marketingtrendsandoptimisesales conversions.
Ÿ
-Maketheleaptoomnichannel paymentssolutionstosupport omnichannelcommerce.
-Toenhancecustomerexperience, businessgrowth,andcompetitive edge,especiallyintheseuncertain times.
-Getdigitalandmakeallpayments touchless.
Ÿ
-Toprovidesecure,reliabledigital paymentprocessing,qualitylocal clientservice,and24/7technical support.
Ÿ
AtAsiaPay,we:
Ÿ PracticeWorking-from-Home& FlexibleWorkingHours
Ÿ Ensurethesafetyoftheworking environmentwithcontinued sanitizationandtheprovisionof medicalsupplies.
Ÿ Makeeffectiveuseofonline meetingtoolsandwebinars.
Ÿ What'smore,we:
Ÿ Developvarious"Learn-fromHome"trainingprogrammes
Ÿ Launchthe"FamilyAid" programmeforfamilieswith financialneeds.
Ÿ Offer"holidaybenefits"afterthe lockdown
Howeffectiveisyour organization'sstrategicvision? Whatarethethreethingsyou wouldliketoshareaboutthe company?
Ourstrategicvisionistobethe leadingDIGITALPAYMENT SERVICE&TECHNOLOGYplayer inAsiaandbeyond.
Firstly,onthetechnicalfront,we havebeenPCIDSSlevel1compliant since2006,oneoftheearliestPSPs inAsiathatachievessuchahigh standardofDataSecurityfor paymentprocessing,over15yearsin Asia.
Secondly,onpaymentauthentication, weareoneoftheveryfew3DSecure certifiedvendorsinAsiathatis compliantwithall6cardbrandsVisa,MasterCard,Amex,
Discover/Diners,JCB,andCUPfor issuingsideandacquiringbanks since2003,notonlytheexisting version1.0butalsothelatest2.0.We areoneoftheveryfewcertified vendorsthatsupportsthelatestcard tokenizationstandardsofVisa(VTS) andMasterCard(MDES).
Finally,asafintechplayerinrisk controlandmonitoring,weprovide ouradvancedanti-fraudprocessing andreportingtoolstomerchantsfor FREE(noadditionalcosts)aspartof ourpaymentservice.Thesehavebeen usedeverydaybyallourbanksand merchantclientsin11countriesin Asiasince2005.
Whatisthedirectionandstateof innovationsinthecompany?
Asthepandemicacceleratesglobal economiestowardacashlessfuture, weatAsiaPaywillcontinuetomake everyefforttocapitaliseonthelatest digitalpaymentandcommerce technologiestocreatenewvalues andopportunitiesforAsianbanks andmerchantsthatimprovecustomer experience,businessgrowth,and competitiveedge,particularlyin theseuncertaintimes.
Doesyourorganization'scorporate responsibilitystrategymatchthe availabilityofyourcurrent resources?
Whenitcomestocorporate responsibilitystrategy,ourmissionis tohelpourbusinesspartnersgrow theirbusinessthroughonlineby providinginnovative,secureand cost-effectivesolutionsthatwill makethemcompetitiveinthe eCommercelandscape.
AsiaPayfostersastrongemployeecenteredculturethatisreinforcedby itscorevaluesofCollaboration, Inclusion,InnovationandWellness.
AsiaPayisfocusedonresponsibly managingandreducingits environmentalimpact.Weadopted anenvironmental"GreenOffice" withtheslogan"GoGreenatWork: Reduce,Reuse,Replace&Recycle" inordertogeneratelesspollutionand waste.Ineachtrainingplan.
AsiaPay'sapproachtooperatingits businessisonethatisethicaland responsible.
TestimonialsfromClients
"CertifiedPayDollarPayGatemeans ourmerchantscanadopttheir paymentsolutionstotalkwithour infrastructuretoprocessonlineVisa, MasterCard,andDinersClub transactionsinasecureandreliable topology..."
"DecidedtoswitchtoAsiaPayto achievecostsavingsandimproved availability…Wehavenotonly attainedsignificantcostsavings,but alsosubstantiallyenhancedour servicestoourcustomerswithmore paymentoptionsandenhanced security.Weappreciatetheirtireless effortsinmeetingourneedsandtheir proactivenessinaddingvaluetotheir services..."~SaSa.com
CitibankHK
Innovationisat thetopofthe boardroom agendainthe highly competitive business4.0TM era,withmajor firmsspending anywhere between$5billionand$25billion yearlyonresearchandinnovation. Recentstudiesemphasizethe importanceofspeed,scalability,and valueforinnovationinanincreasingly digitalenvironmentbyhighlightingthe expandingeffectofdigitaltechnology oninnovationprogramsacrosssectors.
Thejunctionofopportunity,business, andtechnologyiswhereinnovationis mostdifficulttooccur Thechallenge increaseswhenyoureachthejunction. Howcanyoumovequicklythrough thestepstoextracttheinnovation's fundamentalvalueandunleashits untappedcommercialandfinancial potential?Ifitwasn'tchallenging enough,howdoyoumakethis procedurerepeatablesothatyoucan succeed?
Hereareseveralpointsthatwehave developedovertheprevioustenyears.
Wide-ReachingInnovation
Finding"innovationintersections"at scaleisbestaccomplishedthroughan inclusiveinnovationprocessthat sourcesconceptsfromalllevelsofthe businessratherthanusingatop-down orcentralizedmethod.Regardlessof theirpositions,allemployeeshave distinctiveviewpointsthatcould inspirethe"nextgreatidea."There mayalsobeideaswaitingtobe discoveredinalready-existing organizationalforums.
PickyourLeadersandIdeasWisely
Youwillneedtobeveryselectivein decidingwhichideasandoffersto investinasyoubroadenyoursources sinceyouwillsoonbeoverrunwith them.Howfarintothefutureisthe invention?Isitgoingfarenoughin termsofutilizingnewtechnology and/orupendingestablishedbusiness models?Toincreasethelikelihoodof effectivevaluecreation,makesureall factorshavebeencarefullyconsidered andthattheappropriateassessment criteriahavebeenused.
Next,makesurethecorrectpersonis inchargeofinnovation.Inorderto successfullynavigatetheupsand downsoftheinnovationjourney,you needsomeonewithpassion,drive,and tenacityinadditiontobusinessand technologicalcompetence.Ideal conditionswouldincludehavingan entrepreneurialattitude,avisionforthe invention,andacompetentteam.
EveryinnovationefforthasaCEOwho ownsit,justlikeanorganizationdoes. Acohesiveteamthatoffersallthe qualitiestheeffortmayneedis somethingtheleaderneedstohave.In additiontobusinessandtechnological competence,thismayalsocomprise functionalskillslikemarketing,sales, IT,HR,andfinance.
Althoughitwouldbegreattohavea teamwithalltheseskills,itmightnot alwaysbeattainable.Youmayneedto decidewhichskillsareessentialtothe teamassponsorsofinnovationinside yourbusinesses,whilesupplyingthe otherskillsthroughasharedteamthat isusedbymanyinnovationinitiatives.
Theprocessofmouldingideasbegins withtheconceptionoftheidea,
continuesthroughproposal developmentandreview,andlasts throughouttheinnovationlifecycle. Astheinnovationsponsor,itisyour responsibilitytofacilitatethe interventionsthatturnaninitial thoughtintoausefulinnovation.This entailsdevelopingtheconcept,putting outdifferentiators,fusingconceptsto producesomethingmorepowerful, honingconceptsforsharperfocus,and supportingtheinventorthrough obstacles.
Thegreatestmethodtomakesureyou aretrulyprogressingistosetshorttermgoalsandmilestones.Oncethe goalhasbeenreached,itispossibleto assesstheactualprogressachievedas wellasanylessonslearned, investmentsmade,andmarket feedback.Theresultsofthereviewcan beusedtoplottherouteforthe subsequentmilestoneandthe necessaryinterventions.
Obtainingearlyinputfromyour innovation'stargetconsumersisan excellentmethodtoaccelerate innovationandstopvalueerosion.Be adaptableandwillingtochangeyour strategytoavoidinvestinginskillsthat maynotbeinlinewithyourclients' actualdemands.
Alteringyourroutecouldalsoinclude droppingwhatyouformerly consideredtobeabrilliantconcept and,indoingso,throwingawaythe workthathasalreadybeendone(notto speakofpersonalpride).Itispossible thattheprojectwillbeabandoned outright.Tobeabletomakedecisions objectivelyandavoidspendinggood moneyonpoorthings,itiscrucialto avoidfallinginlovewithideas.
