The New Microfinance Handbook Part 1

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Payment Services and Delivery Channels

*Frankiewicz, Cheryl, and Craig Churchill. 2011. Making Microfinance Work: Managing Product Diversification. Geneva: ILO. Gencer, Menekse, and Jody Ranck. 2011. “Advancing the Dialogue on Mobile Finance and Mobile Health.” Country Case Studies, mHealth Alliance. Draft. GSMA. 2009. Mobile Money for the Unbanked: Annual Report 2009. http://www.gsma.com/ developmentfund/wp-content/ uploads/2012/03/annualreport200927.pdf. Ivatury, Gautam. 2006. “Using Technology to Build Inclusive Financial Systems.” In New Partnerships for Innovation in Microfinance, ed. Ingrid Matthäus-Maier and J. D. von Pischke, 147–72. Berlin: Springer. Jack, W., and T. Suri. 2010. “The Economics of M-PESA: An Update.” Georgetown University, Washington, DC. *Kendall, Jake, Phillip Machoka, Clara Maurer, and Bill Veniard. 2011. “An Emerging Platform: From Money Transfer System to Mobile Money Ecosystem.” School of Law Research Paper 2011-14, University of California, Irvine. Kumar, Kabir. 2011. “Banks Have Some Good News … Are They Listening?” CGAP Technology Blog, CGAP, Washington, DC, September 21. *Kumar, Kabir, Claudia McKay, and Sarah Rotman. 2010. “Microfinance and Mobile Banking: The Story So Far.” Focus Note 62, CGAP, Washington, DC, July. Lahaye, Estelle. 2011. “Rural Finance: Let’s Crack the Nut!” CGAP Microfinance Blog, CGAP, Washington, DC, August 16. Lehman, Joyce. 2010. “Operational Challenges of Agent Banking Systems.” Brief written for the Global Savings Forum, Bill and Melinda Gates Foundation, Seattle, November. Mas, Ignacio. 2008. “Being Able to Make (Small) Deposits and Payments, Anywhere.” Focus Note 45, CGAP, Washington, DC. ———. 2009. “The Economics of Branchless Banking.” Innovations 4 (2): 57–75. http://ssrn .com/abstract=1552750.

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