October, 2008 Working@Duke

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PEACE OF MIND A special enrollment for supplemental life insurance is offered to faculty and staff Oct. 27 through Nov. 14 at a 5 percent discount.

N EWS YO U CA N U S E

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ROCK, BLUEGRASS, PUNK Duke boasts a treasure trove of faculty and staff who moonlight in bands in a variety of musical genres.

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Vo l u m e 3 , I s s u e 8

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SUSTAINABLE DUKE Faculty and staff can save up to 60 percent by buying bus passes at Duke for city and regional bus lines.

October 2008

Only A Test

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A Duke student on West Campus passes by DukeALERT posters describing the university’s various emergency notification methods.

DUKE COMMUNITY ASKED TO HELP ASSESS EMERGENCY NOTIFICATION SYSTEM t’s 11 a.m. on a Tuesday.

DukeALERT name, include e-mail alerts, an emergency website, an In the distance, sirens blare. Your mobile phone chimes with a text outdoor warning system and text messaging, among others. message, just as an e-mail flashes in your inbox. Both include the The emergency website, emergency.duke.edu, was redesigned this heading: “DukeALERT.” summer and now offers easy access by iPhone and other mobile devices.

Now what?

A blog on the site will be activated in certain emergencies, making the That’s the question Duke officials want students, faculty website a central information source with updates as situations unfold. and staff to consider Oct. 7 during a campus-wide test Two other notification tools came on-line over of the DukeALERT notification system. the summer – the outdoor warning system and text Aaron Graves, associate vice president for Campus Each of these tools messaging service. The campus-wide network of sirens Safety and Security, said activating DukeALERT for will blast warning tones and voice messages to alert has been tested this first system-wide test will help Duke community people outdoors during life-threatening emergencies. individually, but we have members become more familiar with how they will Duke launched text messaging in August; within the be notified in an emergency and what they should not tested them collectively, first month, more than 2,500 students, faculty and staff do in response. as they would be used during enrolled through the emergency website. The first text “We hope we’ll only need to activate this system message was sent Aug. 24, after a reported robbery of an emergency.” for testing,” Graves said. “But if we need to use it in a a Duke student. real emergency, the testing will help people quickly As part of the federal Clery Act, universities are — Richard Riddell, recognize the source and nature of any alert message.”

Vice President and required by law to send timely warnings to students Crisis Coordinator Graves said circumstances in an actual emergency and employees of crimes that pose an ongoing threat will dictate specific actions to take, such as evacuating, and occur on or immediately adjacent to campus. taking shelter or securing the area.

Deborah Johnson, assistant vice provost, said she On Oct. 7, the only action Duke community members will be asked to saw first-hand during preparations for Tropical Storm Hanna the benefits take is to respond to an online survey to assess the effectiveness of various of having an emergency management plan and DukeALERT. The blog DukeALERT communication methods. The survey, which will be posted on on the emergency website was activated as the storm crawled toward the emergency.duke.edu and promoted through various channels, will help North Carolina coast and Please see the DukeALERT poster determine which methods worked best for different groups. The results will offered information about the inside to post in your office and turn also help identify areas for improvement. evacuation of undergraduate to the back page for a Q&A with Duke's crisis coordinator.

“Each of these tools has been tested individually, but we have not students at the Marine Lab tested them collectively, as they would be used during an emergency,” said in Beaufort.

Richard Riddell, vice president and university secretary, who is Duke’s crisis “Getting people to sit down and talk about what needs to happen coordinator. “It is important for us to do this to troubleshoot issues that has been a good thing,” said Johnson, director of administrative and may not have emerged in testing these systems independently.” community support services. “The more we are aware and the more we Duke improved and enhanced its notification and response plans communicate with each other, it shows what this is all about – our safety.” following a 2007 review of its emergency management capabilities. The — By Paul Grantham and Steve Hartsoe university now has new protocols, procedures and tools to quickly and Offices of Communication Services and News and Communications effectively communicate during an emergency such as a tornado, campus violence or chemical spill. The notification methods, unified under the

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2008 Gold Medal, Internal Periodical Staff Writing 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

This paper consists of 30% recycled post-consumer fiber. Please recycle after reading.

Editor’s Note

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very month, we send Working@Duke into the world and wonder what reception it will receive.

Will people read it, enjoy it and learn something new?

In August, we conducted a readership survey with 5,000 faculty and staff and heard back from nearly 1,000. We received reassuring results.

Most readers – 79 percent – say they read Working@Duke each month; 87 percent enjoy it; 81 percent find it beneficial; and 90 percent say it’s credible.

A reader wrote, “Makes me feel connected, makes Duke feel like a community.”

This feedback taps into a central reason Working@Duke exists: to drive engagement and connect faculty and staff with relevant and useful information from across Duke– information that promotes a greater understanding of the resources available and issues that affect work and life at Duke.

The survey also included a list of stories from the August edition, and we asked readers how much of each article they read. Time Out, the cover story about Duke's vacation benefit, was the most read. The article noted that more than half of Duke’s workforce does not use its vacation time.

An employee who completed the survey said the article inspired discussion in her office about achieving work/life balance. Diane Garrison, operations manager for Duke Center for Clinical Health Policy Research, wrote, “It actually led to some of us scheduling more time away!”

Thanks for reading, Leanora

Newsbriefs Cast your vote early at Duke Faculty, staff and students who reside in Durham have an opportunity to vote early on campus in the general election for president and 27 other ballot issues.

One of the local ballot items is a referendum for a 1 percent prepared food tax, which would help fund a minor-league baseball museum, expand the Hayti Heritage Center and finance other arts and visitor attractions in Durham.

The “one stop no excuse” voting will be conducted Oct. 16 through Nov. 1 by the Durham County Board of Elections in the Old Trinity Room on the first floor of the West Union Building on West Campus.

People may also register at the polling site to vote but are encouraged to register to vote by Oct. 10 by completing a form online and mailing it to the Board of Elections.

For more information, including the form and operating hours for the Duke’s voting site, call (919) 560-0700 or visit www.co.durham.nc.us/elec.

Duke news available on iPhones You can have Duke in your pocket. Duke has made its main website accessible to iPhones, and campus developers expect to extend the new capability to BlackBerrys and other smartphones soon.

“More people than ever are getting their news, information, entertainment from handheld devices, but the iPhone really changed the rules of that game,” said Michael J. Schoenfeld, vice president for public affairs and government relations.

Duke’s new iPhone-accessible site has at least six channels, including news, Duke Today top stories, a search function and emergency information. Duke’s new Events@Duke calendar is also synched to the site.

A companion website m.duke.edu is available for updates on new applications and to provide feedback for future mobile services. Duke’s mobile web is free, although a user’s service plan may impose extra charges if the device is used to access websites.

cholesterol, blood pressure and bonedensity, and learn about new programs to help quit smoking. Refreshments and prizes will be available. DukeCard ID is required for free services. Learn more about the fair at hr.duke.edu/healthfair.

If you can’t make it to the Health Fair, information about free flu vaccinations and health risk assessments is available at hr.duke.edu/eohw.

Maintain, don’t gain Is it tough to stay away from holiday goodies? On average, Americans gain an average of seven pounds during the holidays. Help is on the way: join “Maintain Don’t Gain,” an eight-week Duke wellness program designed to help participants sustain weight during the holiday season and into the New Year.

The e-mail based service runs Nov. 10 through Jan. 3, 2009.

Faculty and staff receive tips on exercise, stress and nutrition.

Participants will also be able to access weekly virtual weigh-ins.

Participants are eligible to receive 100 LIVE FOR LIFE dollars to purchase various health and exercise-related items from the LIVE FOR LIFE store. To participate, register at hr.duke.edu/maintain or call (919) 684-3136, option 1.

Bibliophiles unite Join a book discussion right from your kitchen, living room or even at Duke by signing up for DukeReads, an online book club launched last year for the Duke community.

The selection for October, Ernest Hemingway’s “In Our Time,” will be discussed at 7 p.m. Oct. 22 during a live online chat with Melissa Malouf, associate professor of the practice of English and director of the Office of Undergraduate Scholars and Fellows. On Nov. 19, Judith Ruderman, an adjunct professor of English and vice provost for Academic and Administrative Services, will chat about “Howards End”

by E.M. Forster.

To join the fun, visit dukereads.com. DukeReads selections can be ordered through Duke’s Gothic Bookshop by visiting gothicbookshop.duke.edu or calling (919) 684-3986.

Free flu shots at Health Fair Get a free flu shot and health risk assessment at the annual LIVE FOR LIFE Health Fair from 9:30 a.m. to 3 p.m. Oct. 29.

More than 35 health representatives and free health screenings will be available in the Searle Center off Research Drive. Check

Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926.

Please keep length to no more than 200 words.

Tech talk Protect yourself before you connect yourself October is National Cyber Security Awareness Month The message seems innocuous: “We are sending you this e-mail … so that you can verify and let us know if you still want to use this account. Your account might be deleted or suspended within 24 hours for security reasons if you do not respond.”

But don’t click yet.

This e-mail – sent in August to Duke faculty and staff – didn’t come from anyone at Duke.

Known as phishing, these bogus e-mails are designed to fish for recipients’ personal data – in this case, usernames and passwords.

Duke faces phishing attacks like these about once a week, and every month, a handful of Duke users fall victim, according to Duke IT Security Office analysts.

As part of National Cyber Security Awareness Month in October, the IT Security Office is kicking off a campaign to remind faculty, staff and students to protect personal data.

Every year, the IT Security Office investigates hundreds of information security-related incidents such as virus infections and compromised user accounts.

“Like it or not, at a premium institution like Duke, we are a target because we have access to online resources that others don’t,” said Klara Jelinkova, Duke’s acting chief information security officer. “Pretending to be one of us can have great gain.”

The e-mail accounts of those who fall prey to the fraud are used, in most cases, to send spam. “So far it’s been mostly an annoyance,” said Rachel Franke, an IT analyst with the Security Office. “But (compromised accounts) could be exploited in ways that haven’t been explored yet.”

Some scammers have targeted university administrators, including Chief Information Officer Tracy Futhey, in an effort to access a broad range of sensitive data. These scams, dubbed whaling, attempt to lure senior officials into clicking a link to a website, where malicious software that copies keystrokes is downloaded.

Faculty and staff with access to student records and personnel files should never automatically save passwords they use to log in to sensitive systems and should consider extra precautions such as hard-drive encryption for downloading sensitive data.

The bottom line, Jelinkova said: “People need to be careful with the information they have. Whether it’s running current anti-virus software or not sharing user names and passwords, we all have the responsibility to protect ourselves from the possible intrusion that exists out in cyberspace.”

— By Cara Bonnett Managing Editor, News & Information Office of Information Technology

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security.duke.edu/security-threats.html

Protect Yourself Never respond to personal information requests through e-mail. Duke IT will never request account information or verification through e-mail.

If you’re uncertain about a link in an e-mail, “hover” the cursor over it. If the link text doesn’t match the link address (which often appears in a small shaded box near the cursor, or in the bar along the bottom of the e-mail browser), don’t click it.

If you think you’ve been targeted by phishing, forward the e-mail to help@oit.duke.edu.

‘Must-knows’ for health plan open enrollment pen enrollment for health, dental, vision and reimbursement account benefits is Oct. 4 through Oct. 14.

Here are five tips to keep in mind:

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accounts, which can save you $30 to $40 for every $100 spent on eligible expenses.

Did you know the dependent care account can be used for elder care and day camps? You must re-enroll in these accounts each year.

Test Drive Enrollment Online Online enrollment is offered through Duke@Work, a secure employee self-service website at hr.duke.edu/selfservice. Visit the site to take a guided tour through the process. While most faculty and staff enroll online, you may also enroll by calling (919) 684-5600.

More Pocket Money For the third consecutive year, there are no increases in out-of-pocket costs such as co-payments and deductibles for health, dental, pharmacy and vision insurance.

Duke Basic health care plan, vision care and dental plan B premiums also are not increasing. (Premiums for Duke Select, Blue Care and Blue Options and dental plan A have slight rate increases.)

Uncle Sam’s Savings Plan Save money by enrolling in Duke’s health care or dependent care reimbursement accounts. Contribute, and pre-tax money is deposited into the

Listen Up Information sessions are offered during open enrollment to review benefit plans and options. For a schedule, visit the Duke Human Resources website at hr.duke.edu/benefits/enrollment2009. If you cannot attend, call the Duke Open Enrollment Service Center at (919) 6845600 from 8 a.m. to 8 p.m. Monday through Friday, and 8 a.m. to 5 p.m. on Saturdays, from Oct. 4 through Oct. 14.

Digital Doctor’s Office Various online resources are available to help manage your health. Through the Duke HealthView website, schedule nonurgent Duke Health appointments, pay bills and view medical records. Visit the site at healthview.dukehealth.org/ wps/portal. In addition, find a health care provider, dentists and in-network vision care providers at hr.duke.edu/benefits/health.

— By Elizabeth Michalka Communications Specialist, Human Resources

Jumping for Joy The grand prize winner in the Duke faculty and staff photo contest is Joni Harris, financial management analyst in the Capital Budget Office. Harris’ photo (above) was selected among 280 entries this year. Her photo shows her nieces during a family vacation at Virginia Beach, Va. From left are Zari Wilson, Alex Miller, Sydney Stephens and Samiiah Wilson.

“With a family history of high blood pressure and diabetes, I have decided to no longer take my health for granted,” Harris said in her entry. “I exercise routinely and have lost 10 pounds. I want to do all I can to live a long, healthy life.”

Harris received a weekend stay for two at The Sanderling Resort & Spa on the Outer Banks of North Carolina. The contest focused on the importance of health and was sponsored by Duke Human Resources. Chris Hildreth, director of Duke University Photography, selected the winners, whose photos will be featured in open enrollment materials.

For photo contest winners, visit hr.duke.edu/photos.

Adding peace of mind ENROLL IN SUPPLEMENTAL LIFE INSURANCE, RECEIVE A FREE WILL

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or Holly Ashley, peace of mind is priceless. That’s why she enrolled in Duke’s Supplemental Life Insurance for herself and her children.

For only $5.72 a month, Ashley is able to ensure that her family will be financially protected in the event of an untimely death.

“I don’t want my husband and children to be left with a financial burden,” said Ashley, a Duke Clinical Research Institute staff specialist, who purchased a $40,000 policy for herself. “It’s comforting to know that there will be an extra financial cushion for my family so they won’t have to struggle.”

Duke offers a special enrollment for supplemental life insurance every three years. From Oct. 27 through Nov. 14, Duke faculty and staff may purchase this additional layer of coverage at a 5 percent reduction in rates. For a 42-year-old non-smoker, the current cost is 77 cents a month for a $10,000 policy; the new rate starting Jan. 1, 2009, is 73 cents.

There’s also a bonus: faculty and staff already enrolled and those who purchase a policy may receive a will or update a current will for free with a local attorney beginning in January. Fees are fully covered for attorneys within the Hyatt Legal Plans network; if a non-network attorney is used, reimbursement is available up to $150 for an individual, $175 for a spousal couple.

“The will service is a valuable new feature since so many of us do not have wills, and the cost of one can range from $150 to $300 plus per hour,” said Saundra Daniels, Benefits plan manager.

upplemental life insurance is part of Duke’s flexible benefits options, providing extra protection on top of the $10,000 Duke pays to beneficiaries in case of death.

Three years ago, Ashley also purchased the maximum $10,000 policy for each child – Angel, now 19, and Mark Jr., 17. Angel suffers from asthma, and Mark is in his fourth year of remission from leukemia.

“I just thought the policy would be good to have,” Ashley said. “Mark has acute lymphoblastic leukemia, and it can come back at any point in his life, but his chances get better after he hits the fiveyear remission mark.”

Coverage for children is $1 per month, regardless of the number of children covered. Daniels said 3,674 children are currently covered by Duke’s Supplemental Life Insurance.

“It’s well worth what I pay,” Ashley said. “If I had to get this insurance on my own, I wouldn’t be able to get such low premiums.”

Holly Ashley enrolled in Duke’s supplemental life insurance to protect her family from financial burden. Pictured are Ashley and her husband, Mark, with their Chihuahua, Teddy, and children, Angel and Mark Jr.

— By Elizabeth Michalka Communications Specialist, Human Resources

3 For more information about supplemental life insurance, including rates, visit hr.duke.edu/benefits/life/supplemental.html

Duke by day, B

Ed Ibarguen, Duke University Golf Club General Manager, is lead guitarist for the South Wing Band.

y day, Ed Ibarguen oversees the Duke University Golf Club, one of the nation’s top-ranked golf courses. By night, he’s a local rock star, legendary for fiery riffs on his Gibson Les Paul as lead guitarist for the South Wing Band, a group he formed with friends in 1970.

“I’m blessed to have a very rewarding career that I love and a stimulating musical hobby, as well,” said Ibarguen, a PGA Master Professional named one of America’s Top 100 golf instructors by Golf magazine.

During a recent concert at the Washington Duke Inn & Golf Club, Ibarguen sizzled through the Grateful Dead’s “Truckin” as fans cheered and danced. Duke faculty and staff hit the dance floor during the performance, which raised $1,000 for Duke Children’s Hospital & Health Center.

“This is a wonderful way to hear some great music, get exercise and help a good cause,” said Sally Wardell, a fan and assistant director of information technology services for Duke Libraries. “Ed is an amazing guitarist, and they’re a great band.”

Many musicians like Ibarguen, who started with the trumpet at age 10 and switched to guitar two years later, possess the skills to make it big in the industry. But they opt to work in higher education for the intellectual vibe, and Duke’s family-friendly benefits.

Duke fans are likely familiar with noted performers, such as John Brown, an assistant professor in the Music Department and director of the Duke Jazz Program.

But Duke also boasts a treasure trove of faculty and staff who moonlight in a variety of genres, ranging from southern rock and bluegrass to disco and gothic punk.

Along with quenching a creative thirst, music serves as a universal language to build rapport with students, establish strong networks with colleagues and bring the Duke community together.

“The energy and enjoyment I get from playing music carry over to my daily role at Duke,” Ibarguen said.

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Victoria “Tori” Lodewick, far right in the band photo, is a singer for Véronique Diabolique, a band comprised of Duke alumni. She is also director of the University Scholars Program.

ictoria “Tori” Lodewick sang French lyrics wistfully into a microphone as the accompanying guitar, bass and drums crested into the chorus.

“Si seulement je pouvais nager/Si seulement je pouvais respirer/Si seulement je pouvais voir/je saurais qu’il est possible de croire,” sang Lodewick, adjunct French professor and director of Duke’s University Scholars Program.

In English: “If only I could swim/If only I could breathe/If only I could see/I would know that it is possible to believe.”

Her sultry performance came during a practice with Véronique Diabolique, a band comprised of four Duke alumni, including Lodewick, who earned her doctorate in French from Duke.

The band began four years ago for a one-time show to celebrate Halloween. The group now plays a dozen gigs a year at clubs such as Durham’s Broad Street Café. They sing in French, claim to be orphans from France and dress in leather and latex. The music is an amalgamation of punk, gothic and alternative, drawing from new wave.

Lodewick’s stage ego is a stark contrast to her daytime persona. At shows, she wears a Debbie Harry style blonde wig, shockingly colored eye shadow, heavy eyeliner, a studded collar, mini skirt and fishnet stockings. At work, it’s a knee-length skirt, short or long-sleeved top and no makeup.

Song lyrics are inspired by poetry, the ideas of French deconstructionist Jacques Derrida, as well as tragic tales of love and loss. The combined effect creates what Rik MacLean, a music critic with online magazine ReGen, called “entertaining and literate punk pop.”

“I had never sang, not even in the shower, so when we were forming the band, one of the guys suggested that I sing in French to help me hide my stage-fright and inexperience,” Lodewick said.

The band has released two EP-length CDs and is expecting to release another in time for a performance at the Campus Concert Series in the Bryan Center on Oct. 17.

“Students think it’s hilarious that I’m in a French goth band,” Lodewick said. “But seeing me perform also underscores the importance of embracing the unconventional and simply being oneself, in whatever guise that may be.”

4 Check out Duke department of music events at music.duke.edu and attend free concerts

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s diners enjoyed pancakes over brunch at Nosh Cafe in Durham, Anastasia Maddox rhythmically stroked a ribbed metal washboard while playing a kazoo. She glimpsed at her husband as he slapped the strings of an upright bass.

“This one is going out to the great dancers we have today,” said Maddox, a program coordinator for Community Affairs at Duke.

On a makeshift dance floor, a mom and her toddler twisted to the beat.

Maddox and her husband, Hugh Crumley, an instructional technology specialist with Duke’s Center for Instructional Technology (CIT), are part of Skeedaddle, a fourmember acoustic string band that plays ‘20s and ‘30s traditional swing, Hawaiian, early jazz and Americana music. They play almost every weekend at area clubs and festivals and have appeared at the Duke Farmers Market.

It’s not uncommon to find faculty and staff groupies in the audience.

“Skeedaddle’s infectious enthusiasm and toe-tapping swing definitely put some bounce into my otherwise lazy Sunday morning,” said Lenore Ramm, a CIT applications specialist who attended the Nosh gig in Durham.

Crumley said connections with co-workers and the community are unexpected benefits of the band. Band member Steven Fishman, for example, has been part of the Health Arts Network at Duke and plays for patients and families.

“It helped us make friends since we moved here from Virginia, but we’ve also played for a lot of Duke events, which has allowed us get to know more people on campus,” said Crumley, who teaches courses in technology and education.

The band’s MySpace page includes what influences the music: “Tampa Red, Cats and the Fiddle, Cab Calloway, the Memphis Jug Band, the Hoosier Hotshots, Willie Dixon, Sol Hoopii, Sam Ku West, Tau Moe, loads of other old scratched up 78s and hundreds of hours of playing Appalachian Old Time fiddle tunes with our friends & families.”

Maddox, whose Duke role includes training Duke students as tutors in Durham public schools, enjoys the band because it’s about having fun. “It’s amazing how good music can bring together people from all walks of life.”

Duke employees Anastasia Maddox, left, and Hugh Crumley, who is standing behind her in the band photo, are members of Skeedaddle, an acoustic string band that performs in the Southeast.

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n a recent Friday afternoon, Robin Carter was grooving to Tina Turner’s “The Best” on her wireless headset when her desk phone lit up. Without missing a beat, Carter quickly clicked over and answered the call.

“Duke Temporary Services, how can I help you?” asked Carter, staff assistant with Duke Temporary Services, a unit within Duke Human Resources.

Carter is lead vocalist for The Troupers Dance Band, a six-member group that performs R&B, funk and jazz at weddings, festivals and other events along the East Coast.

“Listening to the songs helps fine-tune my performance,” said Carter, known for her renditions of Tina Turner and Chaka Khan. “I’ve even got the wigs to go with the songs.”

The band includes Duke employee William “Bill” Butler, business manager at the Center for Documentary Studies. He’s the keyboard player and band manager. And Alfred Burton, a contract mail clerk for Duke Clinical Research Institute. He plays drums.

A New York native, Carter began playing piano at age 13. Three years later, she was accepted into the prestigious Julliard School after graduating from the Metropolitan School for the Arts in Syracuse, where she studied under the vocal coach for Diana Ross.

Carter later toured the U.S. and Europe with the Ira Wiggins Group, headed by Ira Wiggins, director of jazz studies at North Carolina Central University.

“Robin is one of the best vocalists in the area,” Wiggins said. “Her voice captures the fluidity of Ella Fitzgerald with the depth of emotion evoked

by Sarah Vaughn and Carmen McRae.” While performing with Wiggins in 1997, Carter sang for President Bill Clinton, who joined them on stage with his saxophone. “He was jamming with us,” Carter said. “I had to pinch myself.”

Despite the excitement of the music industry, Carter enjoys working at Duke because it provides stability and valuable benefits. “I’m always hyped up about going to the gigs on the weekend,” she said, “but I’m always very glad to be back at Duke on Monday.”

Robin Carter, center, a staff assistant with Duke Temporary Services, is lead vocalist for The Troupers Dance Band, which includes Alfred Burton, left, a DCRI mail clerk, and William “Bill” Butler, right, business manager at Duke’s Center for Documentary Studies.

— By Missy Baxter Senior Writer, Office of Communication Services

5 at Duke’s Mary Lou Williams Center in October and November; learn more at mlw.studentaffairs.duke.edu

RDC Services, Inc. 4809 Hargrove Rd., Suite 103 Raleigh (919) 790-5880

PERQS E M P LOY E E D I S CO U N TS

On the spot cleaning

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resh out of college, Meggan Hennebry was looking forward to moving into her very own townhouse. The only catch was her carpet needed a good cleaning – and that’s when her mother stepped in.

Beth Hennebry, a staff specialist in Duke’s Occupational & Environmental Safety Office, had her daughter’s carpets cleaned as a gift with the Duke faculty and staff PERQS discount through RDC Home Services.

“I was just looking for good service at a great price,” Hennebry said. “But RDC did such a good job on my daughter’s carpet that now I’m having mine done.”

Kathleen Conn, a registered nurse and instructor at Duke, got the gutters on her house cleaned by RDC. “They were great,” she said. “They gave me the discount, were there on time and did what they said they would do.”

RDC provides a 15 percent discount on a variety of services, including gutter and carpet, painting, window washing, hardwood installation, water damage restoration and mold remediation, to name a few. Faculty and staff who purchase three or more services receive a 20 percent discount.

Andre Sorrell, who founded RDC Services in 2001, said his company prides itself on providing quality service.

Beth Hennebry, staff specialist in Duke’s Occupational & Environmental Safety Office, used RDC Home Services to clean her carpets. Hennebry saved 15 percent through PERQS, Duke’s discount program.

“I’m really thankful for the PERQS program,” he said. “We appreciate our awesome Duke clients and that’s why we offer the discount.”

— By Jill Jenkins Senior Communication Strategist, Human Resources

Employees interested in receiving periodic e-mail notices of discounts may enroll in the Duke PERQS list serv. Go to hr.duke.edu/discounts.

University Archives Preserving, telling Duke’s story Department: University Archives Years at Duke: Officially formed 36 years ago; records collected since 1892.

Who they are: The Archives identifies and preserves official university records that have enduring value for the Duke community. The holdings date from 1838 to present and consist of 14,000 linear feet of administrative, legal, fiscal and historical papers and records, as well as sound and video recordings, film and photographs generated in the university’s day-to-day activities.

What they’re known for: Every month, the Archives fields at least 150 e-mail inquiries. In addition, Duke students, faculty and staff, authors and international researchers visit the offices in Perkins Library to seek information and examine records. “We’re one of the offices that help to tell Duke’s story,” said Tom Harkins, associate university archivist.

What they can do for you: Provide documents and collections for examination in designated Perkins Library space. They’ve got it all and more: posters advertising a campus concert with the Grateful Dead in 1982; the audio recording of Rev. Dr. Martin Luther King’s speech on campus in 1964; a table that President Theodore Roosevelt used when he spoke in Durham in 1905.

Number of employees: Five.

Hidden department fact: In fiscal year 2007-08, the Archives gathered just over 400 linear feet of records – nearly twice the height of Duke Chapel.

“About 100 feet of it was sports information and records from Athletics,” said Tim Pyatt, university archivist. “We get all the programs for sports, media guides and player statistics.”

President Theodore Roosevelt spoke in Durham in 1905 and praised Trinity College’s stand for academic freedom. The University Archives preserved a table used on the stage during the speech.

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Significant achievement: Setting up Duke Yearlook, an online Flickr site to provide more than 600 archival photographs from the 1920s to present for a virtual yearbook of campus scenes from different eras. Included in the photostream are postcards from 1905 and dining images, including a 1945 snapshot of the Duke Coffee Shop menu advertising a 10 cent hot dog. For more, visit flickr.com/photos/dukeyearlook.

Big goal: Master’s projects and dissertations by Duke students are held by the Archives in paper form. The Archives, which receives about 300 dissertations a year, is now working with the Graduate School to have all dissertations submitted electronically to save paper. “This would make it a lot easier for the public to have access to them, too,” said Pyatt, the University Archivist. “And students get their work out there immediately.”

How they make a difference: The Archives provides the historical and business history of university decisions. The repository includes, among other holdings, former Duke President Nannerl O. Keohane’s last website; every strategic plan since 1958; the correspondence of Duke presidents and Board of Trustee minutes. Archivists can also answer all sorts of Duke trivia such as: when was the first doctorate in chemistry awarded to a woman? 1929.

— Interview by Leanora Minai, Working@Duke Editor

Learn more about the University Archives at library.duke.edu/uarchives. ideas for Duke department spotlights? Send e-mail to working@duke.edu.

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Ride A Bus Want A Bus Pass?

Monique Brown, a staff assistant in Duke’s Office of Research Support, watches for her stop at Erwin Square during a recent ride on a Durham city bus. Staff, faculty and students can now purchase discount city and regional bus passes at a savings of up to 60 percent through Duke Parking and Transportation Services.

Save 60 percent on local, regional bus passes s the city bus rolled toward Erwin Square at 8:45 a.m., Monique Brown pulled the signal cord for her stop.

“See you tomorrow,” Brown, a staff assistant in Duke’s Office of Research Support, told the driver as she hopped off a Durham Area Transit Authority (DATA) bus.

Brown and other Duke faculty, staff and students who ride or want to ride city and regional buses can save up to 60 percent by purchasing discount bus passes through Duke for transportation on DATA, Triangle Transit Regional and Triangle Transit Express buses. Passengers with a regional pass can also board a Capital Area Transit bus for connections to DATA and Triangle Transit lines.

The program, organized by Duke Parking and Transportation Services, offers several types of day and trip passes. Some have restrictions, so Duke community members should review routes and schedules to select a pass that best meets their needs.

Those who join the program and enroll through payroll deduction and automatic bus pass renewal will receive additional pre-tax savings on some passes. This additional savings only applies to participants who purchase 30-day bus passes. The discount bus pass for 20 one-way trips can be purchased with only cash, check or credit card, and the pre-tax savings will not apply.

Brown, who rides a DATA bus about 45 minutes each way from her home in Durham, plans use to payroll deduction to purchase a 30-day unlimited DATA pass for $12; the pass regularly sells for $36.

A

Duke staff, faculty and students can purchase discount passes through Duke by visiting Parking and Transportation Services in the Facilities Center on Coal Pile Drive. Passes must be purchased in person. Online registration is not available, and passes may not be purchased through the transit lines.

“This keeps more money in my getting people to change behavior pocket,” she said. “I started taking the like choosing how to get to and from bus to work about a year ago when campus,” said Tavey McDaniel-Capps, my car broke down, but I continued Duke’s sustainability coordinator. riding after my car was fixed because “We hope incentives like discount bus the bus is easier, less expensive and passes will encourage individuals to you don’t have to worry about try alternative transportation.” fighting traffic.”

— By Missy Baxter The savings may be even more Senior Writer for bus commuters from other areas.

Office of Communication Services For example, Duke employees who use payroll deduction can get a 30-day Triangle B U S PA S S D I S C O U N T S Transit Express pass for unlimited rides on Triangle Regular Rate Occasional User Rate Frequent User Rate Without Duke staff/faculty/student Duke staff/faculty/student price Transit Express, Triangle Duke discount price (cash, check or credit card (payroll deduction or bursar account Transit Regional, Capital payment only; bursar and and automatic bus pass renewal) Area Transit and Durham payroll deduction not accepted) Area Transit Authority for DATA 20-trip $16 $8 Not available $32, compared to $80.

Valid for 20 one-way trips on Durham Area Transit Authority buses.

That’s good news for Not valid on Triangle Transit or Capital Area Transit routes. current Triangle Transit ____________________ riders, such as Lorrie DATA 30-day $36 $18 $12 Alexander, a senior HR Valid for 30 days after first use for unlimited rides on Durham Area Transit Authority buses. representative in Staff and Not valid on any Triangle Transit or Capital Area Transit buses.

Labor Relations. He ____________________ commutes from Northwest Triangle Transit Raleigh to his office in Regional 20-trip $32 $16 Not available Trent Hall. The round-trip Valid for 20 one-way trips on Triangle Transit, Capital Area Transit and Durham Area Transit Authority buses. ride takes nearly two hours.

Not valid on Triangle Transit Express buses.

“It’s fantastic that Duke ____________________ is offering these discount Triangle Transit passes because it will save a Regional 30-day $64 $32 $24 lot of people, including me, Valid for 30 days after first use for unlimited rides on Triangle Transit, Capital Area Transit and Durham Area Transit Authority buses. a ton of money,” he said.

Not valid for Triangle Transit Express.

“With the price of fuel, ____________________ riding the bus is definitely Triangle Transit the way to go, especially Express 30-day $80 $40 $32 with these discount passes.”

Valid for 30 days after first use for unlimited rides on Triangle Transit, Triangle Transit Express, Capital Area Transit and Durham A discount bus pass Area Transit Authority buses. offers other benefits, too.

“Duke is committed to reducing its environmental footprint, but one of the toughest challenges is

For more information, visit parking.duke.edu/buspass or call (919) 684-7275.

7

“

WORKING@ DUKE

dialogue@Duke

HOW TO REACH US Editor: Leanora Minai

“What changes will you make to your lifestyle or health insurance plan to improve your health this year?”

(919) 681-4533 leanora.minai@duke.edu Assistant Vice President:

“

I quit smoking about two years ago, and went from 219 pounds to 248 pounds. I was lucky enough to find after 40 years of smoking that I had no blockages in my heart, and I had a 98 percent oxygen level while resting. I’ve started swimming 32 lengths Monday, Wednesday and Friday, and I’m lifting Tuesday and Thursday. I’ve lost 16 pounds in six weeks.”

Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu

Jim Slaughter Manager, Special Event Services 36 years at Duke

Graphic Design & Layout: Paul Figuerado Photography: Bryan Roth, Office of Communication Services;

“

Duke University Photography;

I’ll make sure to keep scheduled health and dental appointments to make sure they’re up to date. You can only ensure a healthy lifestyle if you’re checked regularly.”

and Stewart Waller.

Support Staff: Mary Carey

Have ideas for stories?

Trina Hall Executive Assistant to Vice President and Chief Information Officer Tracy Futhey 2 years at Duke

Working@Duke is published monthly

by Duke’s Office of Communication Services. We invite your feedback and suggestions for future story topics.

For my health insurance plan I’m going to convert my life insurance from term to permanent, so I’ll own my life insurance policy. I’m also going to stick to my workout schedule and go to Wilson more often. I’m going to do more cardio, more tennis and racquetball. And I’m getting married to improve my lifestyle.”

Please write us at working@duke.edu or

Working@Duke, Box 90496, 705 Broad St., Durham, NC 27708 Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

Malcom Riley Assistant Director, Fuqua’s Career Management Center 2 years at Duke

Write

working@duke.edu

— By Stewart Waller Working@Duke Correspondent

or Call

681-4533

Q&A with Vice President and University Secretary Richard Riddell, Duke’s emergency coordinator campus shooting. A tornado sighting. A hazardous chemical spill.

In the past year, as Duke enhanced its emergency notification system for incidents like these, it developed an emergency management plan that provides the framework, processes and communications required to respond and recover from any emergency situation.

As the university’s emergency coordinator, Richard Riddell was appointed by President Richard Brodhead to oversee the plan and triage incidents. Riddell works closely with designated emergency management and leadership teams comprised of senior administrators, campus police and other representatives.

“We’ve come a long way in a year,” Riddell said. “When it all comes down to it, it’s about judgment. It’s about getting the right people together as soon as possible and making good decisions. We’re much better organized today to deal with situations that arise.”

A Emergency Levels Level 1 — limited in scope, e.g., small fire with limited damage

Level 2 — moderate to severe, requires cross-unit collaboration, e.g., injury or death

Level 3 — major emergency, severe service disruption, e.g., direct tornado hit, campus violence

mobilize for any emergency. But if we do, we have the teams in place to manage incident command, operations, logistics, planning/ intelligence and financial concerns across the university.

What plans are underway to work with departments in developing their action plans in the event of a crisis?

Richard Riddell

We already have department operation plans from most of the schools, and even some other units like Athletics and the Marine Lab. Our next priority is to move out to work with schools and other units on their plans. A key component of any plan is good communications so that when something happens, each area can pull together the right people to manage the situation and communicate with everyone in their unit.

How will emergencies be managed at Duke?

We have the emergency management plan to help us assess and respond to emergency situations. It establishes a tiered response structure with teams of leaders to handle situations based on severity. I’m responsible for grading incidents classified in three levels: a level one is limited in scope and managed by a school or unit. This can be a small fire or power outage. A level two is moderate to severe – perhaps a death or civil unrest – that requires collaboration across the university; level three is a catastrophic incident such as a direct hit from a tornado or violent campus crime. Let’s hope we never need to

D U K E T O D AY

What’s ahead this academic year for emergency management planning?

In December, we plan to conduct our second table top exercise to test our emergency management plan and response to a level three incident. We’ll also hire a manager of emergency preparedness in the Occupational and Environmental Safety Office. This person will help with the education, training and other activities related to campuswide emergency management.

— Interview by Leanora Minai, Working@Duke Editor

For daily news and information, visit duke.edu/today