How To Create An Impactful Online Customer Training Program?

How To Create An Impactful Online Customer Training Program?

Lms, Online Training, Training And Development, Training Trends And Best Practices

When customers buy your product, they invest their money and faith in you- expecting your support when they are using the product.

Creating Effective Online Customer Training Programs

Here are some aspects of Online Customer Training programs

which make the training memorable and helpful for the customer.

Below-mentioned factors need to be taken into cognizance to create an impactful customer training program – ones that contribute to the

exceptional customer experience.

Videos:Product videos help the customers

understand the features your product.

Good evidence of this is seen in the

mentioned research. In another statistic, 84% of customers bought a product after watching a video about it.

Webinars :Webinars are another great way to engage the customer with product

related content. Question and answer sessions with product trainers may prove to be beneficial to the customer.

Infographics :Illustrated infographics including graphic descriptions or numeric data

with regards to the product create an impression on the customers’ minds. They are easy to understand and analyze even for a layperson.

Bite-sized courses :Microlearning using short courses[9] are easier to assimilate and memorize. Lengthy online courses with lots of text take time to go

through and are more difficult to retain.

Challenges In Customer Training

High Cost :Hiring of trainers to give the training, organizing training (cost of the

travel, conference hall, stationery items, stay arrangements) among other expenses add up to a significant amount.

Low Reach :It is difficult to get customers situated in different parts of the

world to congregate in one location for training.

Wasted Time & Effort :Traveling to the location of the customer or booking a training location

Booking the trainer calendar for repetitive training sessions across different customers Booking customer calendar for training out of their busy schedule

Taking the same session over-and-over as more customer get added

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