ICT ESCALATION PROCEDURE DESCRIPTION - This process is triggered when a customer needs to escalate an issue or has an urgent request that needs immediate attention. Procedure - It is encouraged that all users/client(s) log a call first with IT service desk by using one of the methods below. Self Service Portal Access https://witshelpism.saasiteu.com/Modules/ SelfService/
Service Desk Email ithelp@wits.ac.za
Service Desk phone number 011 717 1717