We want to hear from you: Patient Relations Patient Relations at Mackenzie Health is here to address any concerns and to provide support to you and your family during your stay or visit to the hospital. Should a concern about your experience at Mackenzie Health arise, we first suggest that you discuss your concern with the patient care manager or your patient care coordinator. If you have already spoken with them and would like additional assistance, please call Patient Relations at 905-883-1212 Ext. 7494 from Richmond Hill or 905-417-2000 from Vaughan ext. 7494 and your call will be returned within two business days. We can also be reached via email at patientrelations@mackenziehealth.ca. Hours: Monday to Friday 9 a.m. to 5 p.m. To continually improve our services, we welcome your feedback. Please take a few moments to fill out a comment form, write or email us to tell us how we’re doing. Comment forms are entitled “We value your opinion” and can be found in the lobby of each entrance/wing. Deposit your completed feedback form into the drop boxes beside the forms. You can also send a letter about your experience to Attn: Patient Relations, Mackenzie Richmond Hill Hospital, 10 Trench Street, Richmond Hill, ON L4C 4Z3.
G U I D E F O R PA T I ENT S AND F A M I L IE S
mackenziehealth.ca www.mackenziehealth.ca
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