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Misericordia Health Centre Directory

Welcome to Misericordia Health Centre

isericordia Health Centre is a vital part of our community, providing quality faith-based care since 1898 - ever evolving and adapting to meet the healthcare needs of Manitobans.

This year meeting community needs translated into opening a new Minor Injury and Illness Clinic to provide quick, convenient and high-quality care. The clinic is open 7:30 a.m. – 10 p.m. every day, including weekends and holidays!

As an organization, Misericordia leads in a changing health landscape through innovation, responsiveness and community - always looking to The Future of Care we deliver a unique hub of highlyspecialized healthcare streams.

We are Manitoba’s Eye Care Centre of Excellence, Provincial Health Contact Centre with flagship Health Links - Info Santé and Sleep Disorder Centre.

Our dynamic Eye Care Centre of Excellence, which includes the University of Manitoba Ophthalmology Residency Program, is renowned as the largest comprehensive surgical and treatment centre in Western Canada. MHC is open 24/7 for patients experiencing urgent eye issues.

Health Links - Info Santé, the first bilingual phone-based nursing system in Canada, operates 24/7, 365 days of the year providing health triage, assessment and care advice.

And our sleep specialty program? They’re helping Manitobans be healthy and sleep better.

MHC recently expanded to include Misericordia Terrace: a 10-storey independent living complex offering healthy, active living for older adults.

Misericordia is always focused on meeting the needs of the community - and affordable housing is much needed.

In everything we do at MHC, we do it with our core values at the forefront: caring, respect and trust. Our approach to care is inspired by our Founders, the Sisters of Misericordia, and our staff takes pride in living our Mission through our MHC values.

Misericordia Health Centre is an accredited non-profit organization working collaboratively with the Winnipeg Regional Health and Shared Health. MHC is governed by a volunteer Board of Directors and is affiliated with the Archdiocese of Winnipeg. Our directors use their collective expertise to translate the motto of the Misericordia SistersCompassion of the Heart for Those in Need - into provision of health care to the communities we serve.

We welcome your feedback about your care at Misericordia Health Centre and appreciate you sharing compliments and concerns.

Caroline DeKeyster President and CEO

Misericordia Health Centre provides services to all nations on the traditional and ancestral lands of the Anishinaabeg, Ininiwak, Anishininewak, DakotaOyate, Dene, Inuit and the national homeland of the Red River Métis. Treaties were created with the First Nations and include past, present and future inhabitants, so we are all treaty people. MHC serves those on Treaty 1 lands. We acknowledge the five Dakota communities in Manitoba that are not signatories to any treaties with Canada. We acknowledge that Winnipeg takes its drinking water from Shoal Lake 40 First Nation. We acknowledge that the acts of colonization which are part of our history have caused deep, lasting harm, which continues today. We commit ourselves, in a good way, to learning about truth and reconciliation, promote healing and creating a better future for all.

Living our Mission through the Misericordia Sisters’ Values

Health care that incorporates faith-based values is what sets Misericordia Health Centre apart. New staff receive education about these values. Their ability to do their job and make their contribution from this perspective is what makes them valuable members of the Misericordia Health Centre team, which we affectionately call the Misericordia Family.

By emulating the Misericordia Sisters’ five core values, our staff truly lives our Mission.

Compassion – Considering how another is feeling

Being injured, ill or experiencing a life event such as the death of a loved one can be very frightening. The numerous questions that need to be answered, the overwhelming emotions that can surface and the ways these life-changing events can impact those we love can make us feel lonely and helpless.

Misericordia Health Centre staff consider it a privilege to be of service during these difficult times. We consider what it might be like for our residents, patients, family and friends. We ask questions so we understand other perspectives and experiences and we do everything we can to find answers.

Mutuality – Everyone has a contribution to make

Each and every person in the Misericordia Family can impact a patient or resident’s experience. From providing healthy meals to keeping rooms clean, from bedside care to establishing a treatment plan, we use our resources to the best of our ability to care for our residents and patients. This includes listening to what they have to say and doing our best to honour their needs, preferences and values.

Non-Violence – Honouring another’s physical, emotional and spiritual space

Misericordia staff are committed to treating everyone with respect and dignity. That means we explain what we’re going to do before we do it. We want our residents and patients to tell us how they are feeling at all times. From talking and listening to touching and treatment, we are committed to treating everyone gently.

Hospitality – Treat others the way you would want to be treated

We want everyone to feel welcome while they’re with us. It is the details that make a person feel welcome because they demonstrate thoughtfulness. Sometimes the simplest thing - being greeted or having a sense of routine - can empower someone when they feel their most powerless.

Companioning – We are not alone

If our patients and residents understand what they’re experiencing and why, it can help empower them. If we understand how our patients and residents are feeling physically and emotionally, we can adjust their health-care plans to meet their specific needs. By sharing important information, we all learn.

We also follow the Misericordia Sisters’ value of companioning, literally. Not sure how to find your way at Misericordia? We will walk with you to your destination.

OUR VISION

Misericordia Health Centre leads our changing health landscape through innovation, responsiveness and community.

OUR MISSION

Misericordia Health Centre adapts continuously to the evolving health-care needs of Manitobans by delivering a unique hub of highly-specialized health-care streams.

We are Manitoba’s Eye Care Centre of Excellence, Sleep Disorder Centre and Provincial Health Contact Centre with flagship Health Links – Info Santé.

We are strengthened by the spirit and the legacy of the Misericordia Sisters.

OUR VALUES

Caring • Respect • Trust

MORE TO US THAN MEETS THE EYE

STRATEGIC PLAN 2022–2026

OUR THREE PRIORITIES

Propel Eye Care Centre of Excellence into Canada’s premier eye institute

Construct a new Sherbrook development to meet Manitobans’ health‑care needs

Foster innovation to drive excellence in all we do

PATHWAYS TO SUCCESS

Across our strategic priorities there are pathways to success critical to supporting the achievement of this 2022‑2026 plan:

IMBUE FAITH BASED CARE

Living the legacy of the Misericordia Sisters’ motto Compassion of the Heart for Those in Need will always be a contributing factor to the success of Misericordia Health Centre. Our intentionality around values-based care translates into how we deliver patient-centred care in a way that truly makes a difference.

SUSTAIN

AND ENHANCE A COMPASSIONATE, EXCELLENT PATIENT EXPERIENCE

At MHC, a quality patient experience is our raison d’etre at the heart of everything we do. We provide a welcoming, culturally safe and healing environment to the diverse communities we serve while ensuring equity in care. We strive to both improve access to care and to enhance patient engagement and incorporate feedback – both glowing and constructively critical. We are always learning to better serve our communities.

ENSURE FUTURE SUSTAINABILITY

To ensure future sustainability on all levels we require both human resources and financial wherewithal which includes ongoing engagement and collaboration with government. This plan includes priorities that both build for growth and allow for flexibility within our space to serve Manitobans’ health-care needs to the best of our ability.

SUPPORT A POSITIVE WORK ENVIRONMENT FOR ALL STAFF, PHYSICIANS AND VOLUNTEERS

Misericordia has a remarkably engaged staff and we intend to keep it that way by strengthening our focus on staff mental health, wellness and resilience. We listen to and learn from our staff. We support the growth and development of our leaders and offer continuous learning opportunities to all staff. We respect, appreciate and celebrate our staff and promote a healthy life-work balance.

REMAIN FLEXIBLE AND RESPONSIVE TO CHANGE

In order to achieve our ambitious strategic priorities, we must build on our strengths and work together with our communities in a continuous context of change. We are confident our unwavering focus on quality, replete with strong partnerships and innovative solutions, allow us to be agile and responsive to any change that comes our way.

MISERICORDIA HEALTH

WHO WE ARE AND WHAT WE DO

Misericordia Health Centre offers exceptional, highly-specialized health care. We are home to Manitoba’s Eye Care Centre of Excellence, Sleep Disorder Centre and the Provincial Health Contact Centre, featuring Health Links – Info Santé which provides bilingual triage, assessment and care advice 24/ 7/365.

We are also home to care streams responding to vital community needs such as diversified care for seniors, community IV, pediatric dental surgery and brain injury rehabilitation.

Misericordia’s continuum of long-term care begins with PRIME, a health centre for seniors designed to keep older adults in their own homes as long as possible. Misericordia Terrace also offers affordable independent living in the heart of Winnipeg. Scheduled respite care, transitional care and 100-bed personal care home Misericordia Place round out healthy aging in our campus of care.

ACUTE CARE:

• Community IV Program

• Easy Street – brain injury rehabilitation

• Eye Care Centre of Excellence – urgent eye intake

• MHC for Lungs – pulmonary rehabilitation

• Pediatric Dental Surgery

• Sleep Disorder Centre

• Minor Injury and Illness Clinic

PROVINCIAL HEALTH CONTACT CENTRE:

• Health Links – Info Santé

• Dial-a-Dietitian

• TeleCARE TéléSOINS

LONG-TERM CARE:

• Misericordia Place PCH

• PRIME – health centre for seniors

• Respite Care

• Transitional Care

• Misericordia Terrace, assisted living

Eye Care Centre of Excellence

MHC’s Eye Care Centre of Excellence, open 24/7 for eye emergencies, is the largest comprehensive surgical and treatment program in Western Canada serving Manitoba, Northwestern Ontario, the Territories and Nunavut. Nearly 30 staff surgical ophthalmologists perform more than 13,000 eye surgeries annually, including sight-restoring corneal transplants.

More than 40,000 patients are assessed and treated annually in ambulatory eye clinics in the Buhler Eye Care Centre. Highly specialized eye clinics include pediatric, neuro-ophthalmic, macular degeneration and retinal – where intravitreal injections are used to administer medications to treat a variety of retinal conditions. The clinics offer testing such as fluorescein angiography and eye ultrasound.

Ophthalmologists provide 24-hour on-call services with 14 ophthalmology assessment unit in-patient beds.

Complementing the Eye Care Centre of Excellence is the University of Manitoba Ophthalmology Residency Program which includes a resident clinic and wet lab for residents to practice surgical skills, a critical component of residency training.

Manitobans depend on Misericordia’s Eye Care Centre’s interprofessional team. This includes social workers, occupational therapists, Home Care staff and outreach nurses who provide follow-up care and eye-health information sessions.

MHC also works closely with Tissue Bank Manitoba: eye donations are crucial for transplantation, research and education.

Have you considered giving the gift of sight? Register as a donor today at signupforlife.ca

misericordia.mb.ca

Sleep Disorder Centre

Sleep Studies | 204-788-8570

MHC’s provincial Sleep Disorder Centre is the largest in Canada with centralized referrals coming in from across the province. The SDC consists of the sleep disorders diagnostic laboratory as well as the sleep clinic and treatment service.

The centre treats more than 10,000 patients each year, including over 2,600 day and overnight sleep studies and over 2,200 home sleep studies annually. A referral process determines if a patient needs a full sleep study or if a course of care can be achieved with a clinic visit.

Patients come to us for help for sleep disorders that can have a profound impact in their health and well-being, including narcolepsy, insomnia and breathing problems during sleep.

How it works

The Sleep Disorder Centre has 10 beds and conducts sleep studies seven nights a week. Data is collected by a polysomnographer, including heart rate, respiratory effort and oxygen saturation. A patient may be woken during the study and provided with a ventilator or other device and allowed to sleep again so further data can be collected.

Following a study, sleep physician specialists from the University of Manitoba’s Section of Respirology, Department of Medicine, review patient data and plan a treatment program. Treatment may also be developed in collaboration with the WRHA Clinical Health Psychology Department.

Patients may receive medication or portable devices they can use at home. Many sleep with a ventilator that aids their breathing and provides much-needed, peaceful sleep.

Treatment usually begins within six weeks from the start of the study.

misericordia.mb.ca

Provincial Health Contact Centre

Misericordia Health Centre operates the Provincial Health Contact Centre, a virtual health-care environment supporting health and social services delivery with more than 372,000 calls annually.

Health Links – Info Santé | 204-788-8200 | Toll Free 1-888-315-9257

Health Links – Info Santé was the first bilingual phone-based nursing triage system in Canada. Manitobans can access health-care services 24 hours a day, 7 days a week. Health Links – Info Santé nurses provide clinical triaging, assessment and care advice.

Based on clinical assessment, nursing recommendations may include managing symptoms at home, following up with a primary-care provider, or attending an urgent care or emergency department. Health Links – Info Santé is also home to the breastfeeding hotline supporting community members with questions and breastfeeding guidance.

Dial-a-Dietitian | 204-788-8242 | Toll Free 1-877-830-2892

Dial-a-Dietitian offers support to clients with food and nutrition information, education, healthy eating, and nutrition inquiries to promote individual and family health.

Non-clinical programs within the Provincial Health Contact Centre – including WRHA Home Care – also support a wide range of client community services.

misericordia.mb.ca

Minor Injury & Illness Clinic (MIIC)

Frequently Asked Questions for Patients

Minor Injury & Illness Clinics provide quick, convenient and high-quality care for you and your family. They are a great option for treating minor health illnesses and injuries.

Remember: If you are experiencing an emergency call 911 or go to your nearest emergency department.

Location, hours and parking

Misericordia Health Centre (MHC) 99 Cornish Avenue (Main floor, beside the Information Desk).

Open 7:30 a.m. – 10 p.m. daily, including weekends and holidays.

Parking available in the MHC Parkade 25 Sherbrook Street, metered lot, free time-limited street parking nearby.

Read more about parking options at misericordia.mb.ca.

Do you provide check-ups and routine physicals?

Minor Injury and Illness clinics only treat new minor injuries and illnesses. Check-ups and routine physicals are completed by family doctors. If you don’t have a family doctor, check-ups and routine physicals can also be provided at Extended Hours Primary Care Clinics.

What if the clinic can’t see me?

We aim to see everyone the same or next day. If we can’t, we’ll guide you to the right care option.

Do

I need to bring my Manitoba Health Card?

Yes, please bring it if you have one. If you don’t, we can still help you.

Is this clinic the same as an Urgent Care Centre?

No, MIICs only treat minor injuries and illnesses. If your medical concern is urgent, please visit an Urgent Care Centre or an Emergency Department. Visit myrightcare.ca for locations.

Minor Frequently

Who will I see, and what services are offered?

You’ll be cared for by nurses and physicians who treat a range of minor injuries and illnesses. Here are some examples:

• Suspected fractures or sprains

• Minor burns

• Cuts, scrapes, and other minor injuries

• Sore throat, ear infections, coughs, and worsening respiratory infections

• Sudden and severe back pain

• Eye irritation or redness

• Fever (seek care the same day if over 101.5°F/38.6°C for more than 8 hours)

• Minor to moderate rashes, sores, or skin infections

• Painful hemorrhoids

• Urinary infections

The MIIC also offers:

• Adult vaccinations (subject to availability)

• On-site lab and X-ray services

Not sure if a MIIC is the right place for you? There’s no wrong door—if you need a different level of care, we’ll help connect you to the right place.

How

do I book or cancel an appointment?

To book same-day and next-day appointments and to check walk-in availability, visit myrightcare.ca.

Cancel your appointment online or call 204-788-8563 as soon as possible so we can offer the spot to another patient.

Appointments can be rescheduled online up until the time of your original appointment by using the reschedule feature.

Minor Injury They are

Transitional Care Unit

Misericordia Health Centre’s 119-bed Transitional Care Unit ( TCU) serves clients who require an extended recovery time and restorative care following an acute-care medical or surgical admission. TCU clients receive complex therapeutic, nursing and allied health support for a limited period of time with a focus on discharge planning at the time of admission.

Admission to TCU

Clients come to the TCU as a transfer from a hospital, from another facility or from the community.

Restorative Care

Restorative care promotes clients’ ability to adapt and adjust to living as independently and safely as possible. The health-care team focuses on a holistic approach to improve the physical, mental and social functioning of clients. TCU staff provide care, treatment and services in a way that respects and fosters clients’ dignity and autonomy.

Clients are eligible for TCU when they are medically stable and are not at risk for rapid medical decline. TCU clients no longer require the care which is provided in an acute-care hospital and do not require ongoing intensive rehabilitation.

During the TCU short-term stay, clients receive on-going intervention with the goal of returning home as soon as possible. Working together with the client and family, we will develop a goal for discharge within 14 days of admission. If returning home is not possible the plan will include looking at other options.

TCU Care Team

TCU clients are cared for by an interprofessional team that includes nurses, health-care aides, unit clerks, occupational therapists, physiotherapists, social workers, rehabilitation aides, dietitians, spiritual health practitioners, recreation facilitators/therapist and volunteers. Clients also have access to pharmacy technicians, representatives from Indigenous health services, speech language pathologists and mental health clinicians. Physicians are present on the units twice per week and available as needed through the unit staff.

Misericordia’s Clinical Resource Team responds to medical emergencies on site. Clients may be transferred to an acute-care hospital if change to medical needs require.

Misericordia Place

44 Furby Street, between Cornish and Wolseley Avenues

Misericordia Place is a warm and inviting 100-room personal care home, providing quality faith-based, resident-centred care 24 hours a day. Our philosophy of care values life at all stages, supports personal choices and provides flexible life-enriching services to accommodate residents’ evolving needs.

Misericordia Place, located in a residential area in the centre of Winnipeg, is a threestorey complex featuring furnished, private rooms with wheelchair-accessible washrooms. Residents are encouraged to bring small personal belongings to decorate their rooms.

Our interprofessional health-care and support team is dedicated to ensuring compassionate care and resident comfort. Our team includes physicians, registered nurses, licensed practical nurses, nurse practitioners, health-care aides, social worker, occupational therapist, physiotherapist, rehab aide, dietitian, spiritual-health providers, recreational staff and volunteers. Additionally, an on-site roam-alert system ensures the safety of all residents.

On-site amenities:

• Private rooms with bed, bedside table, wardrobe, dresser and chair

• Centralized dining and bath facilities on every floor

• Laundry services

• Cozy library with fireplace and internet access

• Chapel

• Expansive courtyard and gardens

• Wi-Fi LTC-1-24

Misericordia Place

Additional resident services available for a nominal fee:

• Cable TV and telephone

• Hair salon

For families and friends of our residents, we offer:

• A convenient location near major transit routes and a parkade connected to an enclosed walkway to Misericordia Health Centre

• Flexible visiting hours

• Activity rooms and a dining room that can be booked for special occasions

• Care conferences, family information meetings and family updates online: misericordia.mb.ca/information/family-updates

• Email a resident service: misericordia.mb.ca/contact-us/email-a-resident

• Family pet visits

• Access to Misericordia Health Centre’s Gift Shop and Rooftop Garden & Solarium

Learn more about our Programs and Services

Additional Programs and Services

Ambulatory Care

This unique out-patient program includes rehabilitation services such as physiotherapy, occupational therapy and Easy Street - a unique minicommunity where patients can practice activities of daily living like banking and shopping after a significant health change. Ambulatory Care also includes a variety of clinics such as cast, wound and footcare, as well as minor surgical procedures.

Community IV Program

The CIVP program is a Home Care service for people who require antibiotics intravenously. The program provides treatment and support through a healthcare team of nurses, pharmacists, infectious disease doctors and support staff.

Diagnostic Imaging

If you need an X-ray, a CT scan or ultrasound, we’re here for you. Additionally, the Diagnostic Imaging Outpatient Centre at MHC offers extended hours for many of our uninfused CT scans, including evenings and Saturdays, for patients’ convenience. Just bring your requisition – no appointment required!

Hours: Monday to Friday: 8 a.m. to 7 p.m. and Saturday: 7:45 a.m. to 3:30 p.m.

Laboratory

Our laboratory services are operated by Diagnostic Services, Shared Health, providing a vital link to surrounding community clinics and Misericordia’s programs.

Pediatric Dental Surgery

Children from two to six years old come to us to have their teeth repaired - so they can eat, sleep and just be kids again! We perform more than 800 pediatric dental surgeries a year.

Pulmonary Rehabilitation

The Pulmonary Rehabilitation program is designed for people with chronic respiratory conditions such as pulmonary fibrosis and Chronic Obstructive Pulmonary Disease (C.O.P.D.), which may include chronic bronchitis, emphysema, and possibly chronic asthma. Every year we have almost 1,200 clinic visits, teaching people about their disease: how to live with it and how to improve their quality of life.

The Heart of Independent Living

Shops,

Walking

Parks,

Check out our website at: for our competitive rates.

Monthly rent includes:

Spacious one-bedroom or two-bedroom

suite plus access to shared areas: lounges, recreation and meeting space, spectacular rooftop patio and more

Water, electricity, heating and air conditioning

Lunch and dinner served every day in our airy dining room

Personal medical alert system for each resident

Weekly housekeeping and regular garbage collection

In suite washer/dryer, refrigerator/freezer, microwave

All suites equipped with 5-foot-wide shower

Full accessible building for ease of mobility

Building maintenance and repairs

On-site management and 24/7 contact

Social/recreational activities with on-site staff

Monthly rent does not include:

Telephone, cable TV, or internet

Reserved parking at Misericordia Health Centre

parkade

Misericordia Terrace is proud to be smoke-free

Misericordia Terrace is unable to allow pets

Misericordia Terrace is inspired by the Misericordia Sisters’ legacy of compassionate care

Misericordia Health Centre

Partnerships

In addition to our specific programs and services, Misericordia Health Centre maintains strong complementary health partnerships:

Misericordia Health Centre is proud to host four provincial programs of CancerCare Manitoba at our site.

Screening programs:

• BreastCheck provides mammograms to asymptomatic women 50 years of age and over to screen for breast cancer.

• ColonCheck provides home screening tests to men and women ages 50-74 to screen for colon cancer.

• CervixCheck aims to reduce the number of cases and deaths from cervical cancer by increasing the number of women who go for regular Pap tests.

• Cancer Prevention Program provides education about health lifestyle choices in order to reduce the burden of cancer in Manitoba.

Heritage Groups:

Misericordia Health Centre is proud to be part of the larger International Misericordia Family comprised of organizations which carry out their Missions in the same spirit as their founders, the Misericordia Sisters. In Winnipeg, two other heritage groups exist: Villa Rosa and Acorn Family Place.

In 1965, the care of young single women and their babies separated from Misericordia General Hospital with the opening of Villa Rosa. Today, Villa Rosa’s Mission remains true to the Sisters of Misericordia: providing educational, health and social services, and housing to pregnant women or new mothers and their families.

Acorn Family Place is a non-profit community-based resource centre for underserved families with children living in the core of Winnipeg. Acorn Family Place offers voluntary, drop-in services for parents and their children up to six years of age.

Education

MHC is proud to be an evolving research and teaching centre; we are affiliated with various educational organizations, including the universities of Manitoba, Winnipeg and Brandon.

Our specialist physicians, nurses and allied health professionals – some of

whom hold joint university appointments –provide patient-centred care and conduct research while giving future health-care professionals hands-on training.

Other health partners

• Vision Loss Rehabilitation Manitoba (VLRM)

• Winnipeg Health Region’s Mental Health Services

Tissue Bank Manitoba coordinates eye tissue donations for transplantation, research and education throughout Manitoba and Northwestern Ontario.

Bill of Rights and Responsibilities for Residents & Patients

In keeping with its Mission and values to provide accessible quality health care that promotes the dignity and wellbeing of those we serve, Misericordia Health Centre provides care in a way that respects and fosters residents’ and patients’ autonomy, positive self-regard, rights and involvement in their care. In accordance with the Catholic Health Alliance of Canada’s Health Ethics Guide, Misericordia upholds the belief that all persons have equal value and dignity and are to be treated with respect – especially when they are weak, vulnerable or sick.

The Bill of Rights and Responsibilities is reflective of Misericordia’s core values of caring, respect and trust and is intended to facilitate mutual cooperation, effective communication and a trusting, healing relationship between residents and patients, families, physicians and staff.

Residents & patients have the right to:

• Be treated with courtesy and in a way that promotes dignity and individuality.

• Family participation in care.

• Be sheltered, fed, dressed, groomed and cared for in a manner consistent with their needs.

• Give or refuse consent to treatment –including medication – in accordance to the law; this right is extended to legal representatives as well.

• Be free to (in accordance with safety requirements and privacy rights of other residents/patients):

• Exercise their freedom of choice of religion, culture and language.

• Communicate and have visits with family, friends and others – and in private if desired.

• Care in a safe and clean environment.

Bill of Rights Continued

• Be afforded reasonable privacy while being treated and cared for.

• Care that is free from abuse, neglect or reprisal.

• Be informed of and participate in decisions regarding options for care and treatment.

• Receive care and services that promote a meaningful quality of life.

• Be respected regardless of age, nationality, gender, sexual orientation, religion or mental and/or physical disability.

• Expect that information about health and personal matters be held in confidence.

• Know that there are processes to resolve disputes, grievances and conflicts.

In addition, residents have the right to:

• Live in a home-like environment.

• Be free to:

• Choose their recreational activities.

• Choose the personal items to be kept in their rooms, when space permits.

• Select the clothes to be worn each day.

Residents & patients have the responsibility to:

• Participate in decision-making to the extent of their ability.

• Identify an individual to speak on their behalf if they are not able.

• Be understanding and considerate of the needs and abilities of other residents or patients.

Visit our Café!

Featuring rotating hot meal specials and “grab-and-go” menu items, including baking, salads, sandwiches and wraps.

Hours: Monday to Friday, 8 a.m. - 1:30 p.m.

Location: Main floor, Wolseley West building

Owner, chef Mark Andrew

Credit and debit accepted

PARKING

Parking is available in our parkade and in a metered lot. There is also free time-limited street parking in the neighbourhood close to MHC and unlimited street parking farther away.

MISERICORDIA PARKADE – HOURLY / DAILY PARKING

Location: 25 SHERBROOK STREET

Height (max): 6'9" (2.06 METRES)

Entrance: ENTER FROM SHERBROOK STREET

Elevators: AVAILABLE ON “B” LEVELS ONLY

Payment: VISA, MASTERCARD, AMEX, CASH

Day Rate:

6 a.m. to 6 p.m.

Evening Rate:

6 p.m. to 6 a.m.

$4 for the first hour

$3 for each additional hour up to daytime maximum of $13

$10 maximum

24hr maximum: $23

METER PARKING

Meter parking is available 24/7 on the Sherbrook Street side of Misericordia Health Centre, directly across the street from the parkade.

Cost: $3 per hour, up to 3-hour maximum

Meter parking is meant for short-term parking only. City of Winnipeg discounts do not apply.

PLEASE LOCK & REMOVE VALUABLES FROM CAR

PARKING

ACCESSIBLE PARKING

Accessible parking is available in the parkade on the overpass Level 2B. The accessible spaces are located close to the elevator and overpass for convenient access to the facility.

A PROVINCIAL PARKING PERMIT MUST BE PROMINENTLY DISPLAYED WHEN USING AN ACCESSIBLE PARKING SPACE.

PATIENT DROP-OFF / PICK-UP

Limited patient drop-off / pick-up spaces are available free for 15 minutes on the Sherbrook Street side of MHC in the metered parking lot.

FIRE LANE: NO PARKING

Please be advised our 99 Cornish Avenue entrance is a designated City of Winnipeg fire lane therefore no parking or waiting for patients is permitted at any time.

PERMIT REQUIRED

General Information

Security

Misericordia Health Centre’s Security Department is available 24 hours a day, seven days a week.

If you require assistance, security can be contacted 7:30 a.m. - 3:30 p.m. Monday to Friday at 204-788-8301.

If you require security outside of these hours, please call our switchboard at 204-7746581 and ask for security assistance.

Visiting hours

Visitors are welcome at Misericordia Health Centre, however we ask you to refrain from visiting if you are feeling unwell. If you are visiting a long-term care resident, please take into consideration residents’ care schedules when planning your visit. And always remember to sign in and out when you visit! We may limit visitors if indicated by public

GIFT SHOP HOURS

9:30 a.m. - 3:30 p.m. | 5 - 7 p.m.

10 a.m. - 2 p.m.

Main floor of Misericordia Health Centre near the Wolseley Avenue entrance.

The Shop is staffed by volunteers! Proceeds from sales support activities and programs involved in patient and resident care.

ATTENTION!

You can help prevent the spread of respiratory viruses.

HOW ARE YOU FEELING TODAY?

If you are feeling unwell or have a fever, please do not visit today. Please return when your symptoms have improved.

If you are recovering from a respiratory illness, please consider wearing a mask.

MASK FRIENDLY

You are welcome to wear a mask here, to help protect yourself and others.

CLEAN HANDS

Clean your hands upon arrival and during your visit.

Quality and Patient Safety

At Misericordia Health Centre, quality and patient safety are recognized as key healthcare priorities. Our culture of transparency, trust, respect and open communication has always facilitated safe patient care. Some of the ways Misericordia prioritizes quality and patient safety are:

Improving care

acting on patient/family feedback

Here are some ways to provide feedback to MHC:

1. In-person/by phone: We encourage you to speak directly to a health-care professional in your program area. MHC also has a patient representative who can be reached at: 204-788-8003.

2. Fill out the “We Care What You Think” survey: Misericordia Health Centre welcomes feedback from patients, residents and their families, as well as from visitors and staff about quality of care and services.

The “We Care What You Think” forms are located in prominent places throughout Misericordia, to share your compliments, suggestions for improvements, complaints and comments. You can also visit us at misericordia. mb.ca to fill out this form online. The information you provide is confidential. It will help us to track and resolve patient and family concerns that arise in the context of care and service delivery as well as share compliments. Tracking compliments and complaints is an important tool in the continuous improvement of care and services. Positive feedback is equally useful in planning for the future and in providing recognition and support for the work we do.

Thank you for taking the time to provide us with feedback.

3. Fill out the “WRHA Service Experience” survey at wrha.mb.ca/ experience-survey.

4. Patient/Family Experience Survey: We may ask patients and/or their families to share their opinion about care received by completing a Patient/ Family Experience Survey. Surveys are provided throughout the year and responses are confidential. Feedback is used to evaluate the care and services, and to improve how we provide care in the future.

24-Hour Patient Safety Telephone Line

This Winnipeg Health Region patient safety initiative encourages staff, patients and families to report patient safety events, such as a patient who has fallen and may have a fractured hip. At Misericordia, this process allows for a Critical Incident Review Committee to review the facts associated with the incident and make recommendations for implementation to prevent the same event from reoccurring.

If you’ve witnessed a patient safety event, please call the 24-Hour Patient Safety Line at 204-788-8222. Whether you are a health-care provider, patient or family member, you can help make the patientcare system safer.

Protection for Persons in Care

The Protection for Persons in Care Act is a law to help protect adults from abuse while receiving care in personal care homes, hospitals or any other designated health facility. For more information, please contact:

The Protection for Persons in Care Office

300 Carlton Street Winnipeg, Manitoba

Phone: 204-788-6366

Email: protection@gov.mb.ca

Personal Health Information Act (PHIA):

Misericordia Health Centre collects, records, stores, uses and discloses information about your health according to Manitoba’s Personal Health Information Act. Personal health information is collected for the provision of health care or payment for health care. We will use your personal health information we have collected in accordance with legislation and share it with only those who are authorized to know the information.

We will only disclose your personal health information to others with your consent unless otherwise authorized by the legislation. If you have questions, please ask the staff caring for you or contact Misericordia Health Centre’s privacy officer at 204-788-8272.

CLEAN HANDS SAVES LIVES

Germs are everywhere and most are spread by hand contact. Whether healthy or ill, at home, in hospital, or in a personal care home, proper hand hygiene is one of the single most important ways to stop the spread of infection. Hand hygiene is important for everyone; you, your loved ones, and the healthcare providers who care for you. It’s okay to ask your health care providers and/or your friends and family to clean their hands. While health care providers are aware of the importance of hand hygiene, they will appreciate the reminder, and you will help keep everyone safe and healthy. Health care providers may also ask you if you have performed proper hand hygiene.

What You, Your Family and Friends Can Do!

HOW TO CLEAN YOUR HANDS

Both soap and water, or hand sanitizers can reduce the number of germs found on hands.

USING SOAP AND WATER:

• Wet hands under warm running water.

• Apply soap and distribute over hands.

• Rub hands together vigorously for 15 seconds to create a good lather.

• Using friction, cover all hand surfaces including fingernails, between fingers, thumbs and wrists.

• Rinse under warm running water.

• Dry hands gently and thoroughly with a disposable towel.

• Using a clean disposable towel, turn off faucet.

USING ALCOHOL BASED HAND RUB:

• Apply 2 – 3 ml or dime size portion of product to the palm of one hand.

• Rub hands together covering all surfaces including fingernails, web spaces, thumbs and wrists.

• The product generally dries within 5 – 20 seconds.

• Ensure hands are completely dry before performing another task.

• If your hands are visibly soiled, use soap and water. If not, use a hand sanitizer.

When to Clean Your Hands

BEFORE:

• Visiting or touching a friend or family.

• Touching a friend or family’s care environment.

• Touching dressings or wounds.

• Taking or giving medication.

• Handling or eating food.

AFTER:

CLEAN your hands upon arrival or when leaving a health care facility or clinic.

• Visiting or touching friends or family.

• Touching blood, body fluids (e.g. changing diapers, dressings).

• Using the toilet.

• Handling or eating food.

• Blowing your nose, coughing or sneezing.

GENERAL PUBLIC INFORMATION

RESPIRATORY HYGIENE

Stop the spread of germs that make you and others sick.

Why should cough

• Illnesses like flu

- Coughing or sneezing

Why should cough

- Unclean hands

Why • Illnesses - Coughing - Unclean

• Illnesses like flu and colds - Coughing or sneezing

• These where people

- Unclean hands

• These illnesses spread where people have

• These illnesses spread where people have close How do spread

How spread

• Cover your nose or shoulder.

• Cover or shoulder.

• Cover your nose and mouth or shoulder.

• Use a tissue to cover coughing and sneezing.

• Use a coughing

• Use a tissue to cover your coughing and sneezing.

• Throw away.

• Throw the used away.

• Throw the used tissue away.

• Turn your head away or sneezing.

• Turn your or sneezing.

• Turn your head away from or sneezing.

• After coughing or hands with soap &

• After hands with

• After coughing or sneezing, hands with soap & water

• If you have a new fever protect others

• If you fever protect

• If you have a new cough, fever protect others by staying

• If your provider.

• If your cough or provider.

• If your cough or fever lasts, provider.

• Stay home when you are

• Stay home

• Stay home when

• Do not or other

• Do not share cutlery, or other personal

• Do not share cutlery, drinking or other personal items.

Why should I cover my cough & sneeze?

Illnesses like flu and colds are spread by:

• Illnesses like flu and colds are spread by:

- Coughing or sneezing

- Unclean hands

These illnesses spread quickly in crowded places where people have close contact.

• These illnesses spread quickly in crowded places where people have close contact.

How do I stop the spread of germs?

Cover your nose and mouth against your sleeve shoulder.

• Cover your nose and mouth against your sleeve or shoulder.

Use a tissue to cover your mouth and nose during coughing and sneezing.

• Use a tissue to cover your mouth and nose during coughing and sneezing.

Throw the used tissue in a waste basket right away.

• Throw the used tissue in a waste basket right away.

Turn your head away from others when coughing sneezing.

• Turn your head away from others when coughing or sneezing.

After coughing or sneezing, always clean your hands with soap & water or a hand sanitizer.

• After coughing or sneezing, always clean your hands with soap & water or a hand sanitizer.

If you have a new cough, shortness of breath and fever protect others by staying away from them.

• If you have a new cough, shortness of breath and fever protect others by staying away from them.

If your cough or fever lasts, call your health care provider.

• If your cough or fever lasts, call your health care provider.

Stay home when you are sick and take care of yourself.

• Stay home when you are sick and take care of yourself.

Do not share cutlery, drinking glasses, towels other personal items.

• Do not share cutlery, drinking glasses, towels or other personal items.

How can I stay healthy?

• Clean your hands often with soap and water or hand sanitizer.

• Avoid touching your eyes, nose or mouth.

• Avoid close contact with sick people.

• Get vaccinated! Talk to your health care provider to see what’s right for you. When

• Get vaccinated! Talk to your health care provider to see what’s right for you.

• Practice respiratory hygiene.

• You may also be asked by your health care provider to wear a mask to protect others.

• Don’t worry if you see staff and other people wearing masks. They are trying to stop the spread of germs.

Please be aware many patients, residents and staff are sensitive to chemicalsincluding those found in scents, perfumes and aftershaves.

Please be considerate of others.

Thank-you for your cooperation!

Am I making the right decision?

What is ethics?

Not all decisions or conflicts are ethical, but many are in health care. Ethics is about doing the right thing. Sometimes, it’s hard to know what that is. Careful thought and discussion can help. Ethics is a systematic way for making difficult decisions. Solving problems takes careful thought and discussion. You do not have to do it alone. There are tools, resources and strategies and supportive colleagues that can help.

Learn about Misericordia’s Health Ethics Committee:

Every day there are choices we make: some are routine and some are much more difficult. MHC’s Health Ethics Committee enhances the care/lives of patients, families and staff by facilitating sound ethical decision-making consistent with MHC’s Mission, vision, and values.

The ethics committee is available to:

• Patients who may have concerns about the appropriateness of their care

• Families and substitute decision-makers who may be called upon to provide direction to the care team based on the needs, values and preferences of the person they represent

• Staff, physicians, volunteers and legal advocates seeking to navigate their way through difficult options

What is an ethics consultation?

An ethics consultation is meant to help patients families and staff identify issues they are facing and develop recommendations for consideration. These recommendations are offered as guides for the parties involved, not mandatory decisions. The most common reasons for asking for a consultation are:

• End-of-life care

• Consent and capacity of patients

• Disagreement about a patient’s goals

• Role of the substitute decision-maker

• Competing demands for resources

How to request a consultation:

Anyone can ask for a free, confidential consultation. Please fill out the reverse side and choose a return option:

• Hand in at MHC’s Information Desk at 99 Cornish Avenue

• Mail to: MHC Health Ethics Committee, Misericordia Health Centre, 99 Cornish Avenue, Winnipeg, Manitoba R3C 1A2

• Scan and email to mhcethics@misericordia.mb.ca

MISERICORDIA HEALTH CENTRE HEALTH ETHICS COMMITTEE CONSULTATION REFERRAL FORM

Referral Requested By:

A patient, resident, client, family member, volunteer, legal advocate, health care professional or staff member can make a referral to the Health Ethics Committee.

**All consult requests are confidential**

Name: __________________________________

Date: ___________________________________

Phone:

1. Briefly describe the situation that led you to make this referral.

Do you consider this to be a ☐ Clinical Issue or ☐ Organizational Issue?

Clinical ethics issues arise “at the beside.” These involve situations where patients, resident family members, and/or health care providers may not agree, or are unsure of how to proceed.

Organizational ethics focuses on issues that may affect all or a majority of MHC. It is primarily concerned with ethics -related issues that arise at senior leadership / management levels which may have significant frontline impacts (Safety, resources, policies, etc.)

2. Are the persons involved aware of this referral? ☐ Yes ☐ No

3. What has been done so far to deal with the situation?

4. Any Additional Information:

5. Are any supporting documents attached? ☐ Yes ☐ No

WELCOME

Abilities

Ages

Countries of Origins

Cultures

Genders

This facility is a safe space for all: Discrimination is NOT welcome here.

Income Brackets

Religions

Races

Sexual Orientations

Respectful Workplace Policy, No. 20.10.040, on policies.wrha.mb.ca/human-resources.

*You can only access this page using a network connected device. FOR STAFF: READ THE POLICY

If you have questions, suggestions or concerns related to the health care services you are receiving, contact Client Relations:

Email: ClientRelations@wrha.mb.ca

Phone: 204-926-7825

Web: wrha.mb.ca/contact-us/client-relations FOR PATIENTS:

We want to get pronouns right.

To ensure we have the most up to date information, please let us know which pronouns to use and if they change.

Our most valuable resources are the people who commit their time and energy to improving our patients’ quality of life.

Volunteers have a dynamic impact on the lives of residents, patients and staff at Misericordia Health Centre. Our team of volunteers assist in three main areas:

• Resident/patient care programs such as recreation, spiritual care, pet visiting, PRIME rehabilitation, nutrition services and more.

• Support services, including newspaper, mail/email delivery, clinics, office assistance and other special projects.

• Revenue-generating projects like the gift shop and vendor table rentals provide goods and services while raising funds for resident/patient care projects.

Volunteers are easily recognizable in a bright red sash, jacket or vest, along with their Misericordia name badge.

COME JOIN US!

Family and Friends are invited to join the caring and dedicated team of volunteers: youth are welcome too. Consider sharing your time, skills and interests with us.

To find out more about rewarding and fun volunteer experiences contact us:

Phone: 204-788-8134

Email: volunteer@misericordia.mb.ca

Apply online: misericordia.mb.ca/volunteer

Since 1983 Misericordia Health Centre Foundation has been proud to support Misericordia Health Centre (MHC) as it plays a vital role in meeting the evolving healthcare needs of Manitobans.

Today MHC offers exceptional, highly-specialized health care. We are home to Manitoba’s Eye Care Centre of Excellence, Sleep Disorder Centre and the Provincial Health Contact Centre, featuring Health Links-Info Santé which provides bilingual triage, assessment and care advice 24/7/365. We are also home to care streams responding to vital community needs such as diversified care for older adults, community IV, pediatric dental surgery, and brain injury rehabilitation.

Generous support from our community of donors only helps to strengthen MHC’s capacity to continue offering this level of innovative and compassionate care.

We invite you to join us in supporting MHC through our signature events – Misericordia’s Golf Classic, InVision Gala, and Angel Squad!

Additionally, through our Grateful Patients or Grateful Hearts program, patients, residents, and their families have an opportunity to show gratitude to those who played a special role in the care they received while at MHC, or provide a meaningful tribute to an important person or a momentous occasion while supporting the excellent care that only MHC can offer Manitobans.

Your support helps to make a positive impact on the lives of residents, patients, and all those who walk through Misericordia’s doors.

You can donate or find more information online at misericordiafoundation.com, by calling 204.788.8458, or by emailing us at mhcfoundation@misericordia.mb.ca. Thank you!

IG & LI: @mhcfoundation FB: @misericordiafoundation

PulmonaryRehab

Minor Injury & Illness Clinic

Contributing Advertisers Index

Misericordia Health Centre is extremely grateful to all advertisers for helping to make this guide possible. Please note, an advertisement in this guide does not imply an endorsement by Misericordia Health Centre.

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