Patient Care Resource - Thunder Bay Regional Health Sciences Centre

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Patient Care Resource

Exceptional care for every patient, every time. Volume 15

www.tbrhsc.net

Thunder Bay Regional Health Sciences Centre

Thunder Bay Regional Health Sciences Centre (TBRHSC) is a 375-bed acute care facility and academic health sciences centre. As the only tertiary health care provider in the region, Thunder Bay Regional Health Sciences Centre provides comprehensive care to more than 250,000 people in a region the size of France. TBRHSC teaches the next generation of health care providers and advances medical research through our research arm, the Thunder Bay Regional Health Research Institute (TBRHRI). Patients benefit from interprofessional teams of dedicated health care providers and access to leading-edge medical technology and clinical trials. TBRHSC is proudly affiliated with Lakehead University and Confederation College and is a host training facility for students from the NOSM University, as well as other medical schools.

TBRHSC operates on sacred land. We respectfully acknowledge that we work on the traditional lands of the people of Fort William First Nation. This land is the territory of the Anishinabek Nation and is home to the RobinsonSuperior Treaty of 1850. Today, Thunder Bay is the home to many Indigenous Peoples from across Turtle Island and we are grateful to have the opportunity to work together in this community and on this territory. We are committed to embedding equity, diversity and inclusion in all the care, education and research that we do. We believe that our differences are key to our growth as an organization and a community, and to our ability to develop innovative approaches to deliver exceptional care to patients, every time.

Thunder Bay Regional Health Sciences Centre
Patient Care Resource 3

Contents

Frequently Called Numbers 1 Safety Measures 2

Message from Patient Family Advisory Council Co-Chair 3 Message from President and CEO 4 Message from the Chief of Staff 5 Hospital Campus Map 7 Parking 9 Hospital Map and Directory 11 Preparing for Your Stay 15 Care Partner 15 Care Partner Liaison 15 Patient Advocate 16 Accessibility 16 While You Are in Hospital 17 Ask Me 3 17 Patient and Family Rights and Responsibilities 18 Privacy and Confidentiality 18 Communication and Information Sharing 19 Hospital Elder Life Program (HELP) 19 Spiritual and Religious Care 20 Would you like to SelfIdentify as Indigenous? 20

Information for Indigenous Patients and Families 21

Learners on your care team 23 Research and Clinical Trials 23 Services in French 24 Meals 24 Infection Precautions 25 Mail 25 Telephones 25 FREE WiFi 25 Safety 26 Televisions 27 Pets 27 Virtual Visitation 27 Whiteboards 27 Banking Machines 28 Fire Exits 28 Ethics Support 28 Diversity 29 Respect 29 Discharge Information 29 What is Cardiopulmonary Resuscitation? 30 For Your Visitors 31 Elevators 31 Scented Products 31 Hand Hygiene 32

Thunder Bay Regional Health Sciences Centre

Washrooms 32

Visitors and Care Partners 32 Water Fountains 32

Patient Billing and Cashier Services 33

Flavours Cafeteria 33 Vending Machines 34

Seasons Gift Shop & Lottery Centre 34

Provide Your Feedback 35

Feedback Leads to Improvements 35 Patient and Family Centred Care 35

Patient Family Advisors 35 Patient Advocate 36 Become a Volunteer 37 Be an Organ Donor 37 Patient Satisfaction Surveys 37 Thunder Bay Regional Health Research Institute 38

Thunder Bay Regional Health Sciences Foundation 39 Other Community Supports 41 Accommodations 41 Health Care Services 43 Community Supporters Index 44

Patient Care Resource

980 Oliver Road

Thunder Bay Ontario P7B 6V4

www.tbrhsc.net

Phone: 807-684-6000 E-mail: tbrhsc@tbh.net

Frequently Called Numbers

Main Switchboard 807-684-6000 Ambulatory Care 807-684-6550 Cancer Care 807-684-7200 Diagnostic Imaging 807-684-6300

Seasons Gift Shop 807-684-6717 Human Resources 807-684-6218

Orthopaedic (Fracture) Clinic 807-684-6363 Patient Accounts 807-684-6611 Pre-Admission Clinic 807-684-6362

Rehabilitation Physiotherapy 807-684-6270

Spiritual & Religious Care 807-684-6236 Surgical Day Care 807-684-6186

Thunder Bay Regional Health Sciences Foundation 807-684-7275 Utilization Management 807-684-6385 Volunteer Services 807-684-6267

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Thunder Bay Regional Health Sciences

You are required to follow these safety measures in order to visit with patients at the hospital

Complete the screening process at our entrance.

Wear a mask at all times.

Go directly to the patient’s room you are visiting, stay in the patient’s room for the entire duration of your visit and then exit the building.

Do no eat or drink while you are at the hospital, including in patient rooms.

Wash your hands or use hand sanitizer frequently.

Thank you for your cooperation.

Patient Care Resource 2

Message from the Patient Family Advisory Council Co-Chair

At Thunder Bay Regional Health Sciences Centre, patients are at the centre of everything we do. This philosophy forms the foundation for practice at every level. In recent surveys leading up to the formation of Strategic Plan 2026, every stakeholder affirmed this. The message that this needed to remain at the heart of the plan was clear.

What does Patient and Family Centred Care look like? The answer to this question can be found in every pillar of the new strategic plan. It looks like:

• listening to patients and families regarding decisions of care,

• demonstrating empathy, compassion and respect in every encounter,

• acknowledging that we all belong and accepting diversity and inclusion,

• supporting and valuing staff and,

• Implementing research and innovation that leads to improved patient outcomes.

Patient Family Advisors are involved in every area of the hospital bringing the patient perspective to all that we do. The Council is made up of 60 to 75 dedicated volunteers who are involved in councils, committees and working groups to improve the patient experience at every level. I feel privileged to belong to this group of volunteers.

With our excellent clinical staff, and dedicated volunteers, I am confident we will achieve our vision of exceptional care for every patient, every time!

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Message from the President and CEO

It is an honour and privilege to be a part of the team at Thunder Bay Regional Health Sciences Centre (TBRHSC) and the Thunder Bay Regional Health Research Institute (TBRHRI). Our strong history and commitment to our Patient and Family Centred Care philosophy constantly reminds us that patients and families are at the centre of everything we do. Health care in Northwestern Ontario presents tremendous opportunities to innovate, research, teach and learn to strengthen the overall quality, accountability, effectiveness, and efficiency of care for patients and their caregivers. Our commitment is to meet the unique needs of the people we serve, including a growing population of vulnerable and medically complex patients. Our staff, professional staff, scientists, volunteers, Patient Family Advisors, learners and donors are with us every step of the way. I am extremely grateful to them all.

Representing the voices of our patients and their families,

Patient Family Advisors (PFAs) ensure that above all else, patients are first. PFAs are involved in activities from program planning and hiring practices, to strategic planning, policy development, and quality improvement.

As an academic health sciences centre, we are proud to support a broad spectrum of learners on their journey to becoming health care professionals. We also have an exciting research agenda that is driven by TBRHRI, the research arm of TBRHSC. Collaboration between academics, scientists, clinicians, funding agencies and partners helps us develop a truly Northwestern Ontario research program that is patient-centred.

I encourage you to use this Patient Care Resource to learn more about the programs and services available, and how we provide exceptional care for every patient, every time.

Dr. Rhonda Crocker Ellacott President and CEO, Thunder Bay Regional Health Sciences Centre CEO, Thunder Bay Regional Health Research Institute

Patient Care Resource 4

Message from the Chief of Staff

Our goal at Thunder Bay Regional Health Sciences Centre is to provide patient and family centred care built on the values of diversity, compassion, excellence, innovation and accountability. Our Hospital uses an interprofessional model of care, meaning that all health professionals work together in a team environment, in collaboration with patients, in order to provide the highest quality of care. Our staff and professional staff work together with volunteers, Patient Family Advisors and learners, to continually improve care for patient and families and making their health care experience the best that it can be. It is with this in mind that the Patient Care Resource was developed.

Designed for patients, families and visitors, the Patient Care

Resource is meant to be a quick reference guide for those accessing the Hospital’s services or those who are visiting our facility. It provides information on how to prepare for a stay at the Hospital, what services are available while on site and ways to provide feedback.

We hope you find this Patient Care Resource useful. For additional information, you can visit our website www.tbrhsc.net or email us at tbrhsc@tbh.net. As patients and families are at the centre of everything we do, your feedback on this resource is appreciated. If there is something additional that you would like to see in this Patient Care Resource, please send your suggestions to tbrhsc@tbh.net.

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Thunder Bay Regional Health Sciences Centre 7 Main Entrance Renal Entrance EmergencyEntrance Medical Centre Maternal Newborn Entrance A2 C1 E B G B2 A3 Cafeteria Entrance Donald Caddo Drive Ron Saddington Way Golf Links Road Pay andDisplay MOOSE ORIGNAL BE AR OUR S A1 EAGLE AI GLE FIS H P OI SSON SQUIRR EL Main Entrance Renal Entrance Medical Centre Maternal Newborn Entrance A2 E B G B2 A3 Cafeteria Entrance Donald Caddo Drive Ron Saddington Way Golf Pay andDisplay MOOSE ORIGNAL BE AR OUR S A1 EAGLE AI GLE FIS H P OI SSON Thunder Bay Regional Health Sciences Centre Campus 7
Patient Care Resource 8 Meter Parking C2 D I Health Services Centre Oliver Road KeithJobbitt Drive Ron Saddington Way Road TU R TL E TORTUE D EE R CERF COYOTE SQUIRR EL É CUREUI L A1 EAGLE Visitors & Sta A2 Sta Only A3 FISH Visitors Only B BEAR Visitors Only B2 MOOSE Visitors & Sta C1 SQUIRREL Visitors Only C2 CYOTE Visitors Only D DEER Visitors Only E Sta Only G Sta Only I TURTLE Visitors & Sta Legend EmergencyEntrance Entrance C1 Meter Parking C2 D E I Health Services Centre Oliver Road KeithJobbitt Drive Ron Saddington Way Golf Links Road TU R TL E TORTUE D EE R CERF COYOTE SQUIRR EL É CUREUI L A1 EAGLE Visitors & Sta A2 Sta Only A3 FISH Visitors Only B BEAR Visitors Only B2 MOOSE Visitors & Sta C1 SQUIRREL Visitors Only C2 CYOTE Visitors Only D DEER Visitors Only E Sta Only Legend 8

Parking at Thunder Bay Regional Health Sciences Centre

In keeping with Patient and Family Centred Care, parking has been allocated to ensure that patients, families and visitors have convenient and timely access to the Hospital. Patients, families and visitors have access to Lots Eagle, Fish, Bear, Moose, Squirrel, Coyote, Deer, and Turtle (please see map on page 5).

Parking Rates and Passes

Up to one hour: $2

Up to two hours: $4

Up to four hours: $5

Over four hours until midnight, same day (daily maximum): $7

After midnight, the parking rate will restart.

Daily, Weekly or Monthly Passes

Patients, families and visitors frequently attending the Hospital are able to purchase daily, weekly or monthly access passes based on approved rates.

• Daily, weekly or 12 exit passes can be purchased at the pay station.

• Monthly passes can be purchased at the Cashier located in the Patient Billing Office during regular business hours.

Pay & Display and Metered Parking

Lot Fish is a Pay & Display parking lot. Metered parking spots are also located outside of the Renal Department at the front entrance of the facility (Lot Squirrel).

Pay stations are located in the:

• Emergency Department Waiting Room

• Main Lobby beside Patient Billing (two stations)

• Lobby of the Medical Centre at 980 Oliver Road

• Lobby of the Health Services Centre at 1040 Oliver Road

Reduction of Parking Fees Due to Financial Hardship

In cases where patients are required to attend the Hospital on a regular recurring basis and the payment of fees will result in financial hardship, the patient may apply for a discounted parking rate. Please contact Patient Billing (807-684-6611) to complete a Request for Parking Fee Reduction form.

For more information, please visit: https://tbrhsc.net/home/ information-services/parking

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STOP THE VIOLENCE

We all want to be safe

We understand that coming to the Hospital can be a stressful experience, but please ensure you are conducting yourself in a respectful manner.

Our staff are here to help you. All forms of violence, aggression, intimidation, threats or verbal abuse

including swearing, yelling, and verbal or physical threats will not be tolerated. You may be asked to leave by staff, security or police if you are behaving inappropriately.

Patient Care Resource
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AAcademic Affairs 3 Administration/ Executive Offices 3 Admitting & Registration 2 Adult Mental Health 2 Ambulatory Care 2 Auditorium 3 Atrium 2

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Health Records 3 Housekeeping 1 Human Resources Home Hemodialysis Hospitalist Program 1

IInfection Control 1 Information Desk (Main Lobby) 2 Information Technology 1 Informatics Internal Medicine Clinic Interprofessional Education 3 Intensive Care Unit (ICU) 3

JJoint Assessment Centre

DDiagnostic Imaging (X-Ray) 2

LLaboratory 1 Labour & Delivery 1 Laundry 1 Library 3

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Directory DEPARTMENT LEVEL

MMain Entrance 2

Maintenance 1 Materials Distribution 1

Maternal Newborn (1C) 1 Maternity Centre Medical Inpatient Unit (2A, 2B, 2C) 2 Medical Affairs 3

NNeonatal ICU 1 Neurosurgical Unit (3C) 3 Nutrition & Food Services 1

OOccupational Health & Safety 1 Oncology Inpatient (1A) 1 Operating Room 3 Organ Donation 3 Outpatient Lab 2

PPatient Billing 2 Professional Practice 1 Payroll

Paediatric Healthy Living Program

Paediatric Outpatient 1 Paediatric Unit (1B) 1 Pharmacy 1

Post Anesthesia Care Unit 3 Pre-Admission Clinic 2 Prevention & Screening Services

Purchasing 1

RRehabilitation Services 1 Renal Services 2

SSecurity 2

Spiritual & Religious Care 2 Spiritual Care Centre 2 Staffing

Sterile Processing 1 (Regional) Stroke Network Surgical Day Care 3 Surgical Inpatient Units (3A, 3B, 3C) 3 Surgical Services (OR) 3

TTamarack House Telemedicine 3

Thunder Bay Regional Health Research Institute 3 TBRHRI, Cyclotron Radiopharmacy

VVolunteer Services 2

Medical Centre 984 Oliver Road

Health Services Centre 1040 Oliver Road

Patient Care Resource 14

Preparing for Your Stay

Care Partner

The patient defines who their Care Partner/Essential Care Partner (CP/ECP) is and how they will be involved in care, care planning, and decision making. The Care Partner/ Essential Care Partner may be a family member, friend or whomever else the patient determines. The Care Partner/ Essential Care Partner is important to the overall wellbeing of the patient and is encouraged to be involved and supportive.

Care Partner Liaison

The role of the Care Partner Liaison (CPL) was created to address challenges facing our patients, their care partners and the health care team during the COVID-19 pandemic. The Care Partner Liaison is a resource to: • Enhance communication between patients, Care Partner/Essential Care Partner and the health care team

Thunder Bay Regional Health Sciences Centre 15

• Ensure patients are aware of available resources

• Support and educate Care Partners infection control practices to keep them and the patient safe

• Help patients navigate through the health care system

Emergency Department Care Partner Liaison

Available daily: 9:30 a.m. – 9:30 p.m. Cell: 807-630-6272

In-patient Care Partner Liaison

Available daily: 8:00 a.m. – 8:00 p.m. Office: 807-684-7865 or Cell: 807-630-7524

Patient Advocate

The role of the Patient Advocate (PA) is to listen, acknowledge and address patient/family concerns and help patients and families navigate the complex healthcare system. The Patient Advocate:

• Takes on a helping role in an effort to improve the quality of the patient’s care and experience at our Hospital

• Assists to strengthen, personalize and enhance the relationships amongst patients, their care partners and the health care team

• Helps to ensure that conflicts are resolved in a manner that supports the patients, their care partners and staff members

• Is a resource for all patients, their care partners, staff, leaders, physicians and volunteers

Patient Advocate

Monday to Friday: 8:00 a.m. – 4:00 p.m. Office: 807-684-6211 or Cell: 807-629-3887

Accessibility

We are constantly exploring ways to improve accessibility for people with disabilities. Our Accessibility Implementation Team works actively during the year through meetings and internal audits to prepare our annual Accessibility Plan. The Plan evaluates the past year’s accomplishments and outlines the course of action for the upcoming year. Our Team uses provincial standards and your comments, concerns and ideas to help shape the annual plan. We invite you to review the Accessibility Plan posted on our website (www.tbrhsc.net) and welcome any feedback you may have on how we might improve our accessibility. If you require information in an accessible format, please talk to any member of your care team or visit www.tbrhsc.net/tbrhsc/ accessibility.

Patient Care Resource 16

While You Are in Hospital

Ask Me 3

During your health care experience at Thunder Bay Regional Health Sciences Centre, you are encouraged to ask about your care plan:

What is my main problem? (i.e., why was I in the hospital?)

What do I need to do? (i.e., how do I manage at home, and what should I do if I run into problems?)

The patient/family are encouraged to take an active role related to medication use and are encouraged to ask questions, like:

• What is the medicine named?

• What is the medicine for?

• How is the medication given and for how long?

• What side effects are likely and which ones should I be concerned about?

• What food, drink, medications, supplements or activities should be avoided while taking the medication?

Patient and Family Rights and Responsibilities

As a patient you can expect to be treated with respect and dignity in a safe and comfortable environment. Your health care team will work with you to personalize your care plan to help you move through the system in a coordinated way. Most patients and families welcome and understand policies that promote safety, quality and infection control. As a patient you have the right to:

1. Have your dignity honored by respecting your individuality, faith, and cultural background;

2. Privacy for your personal care needs within available resources;

3. Information to help you and your care partner understand your medical condition;

4. Participate in decisions about your care;

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Why is it important for me to do this?
3 2 1

5. Participate in your plan of care, including:

• treatment(s) and test(s) with an explanation of their benefits and risks

• other ways to treat your illness

• discharge plans;

6. Refuse any recommended treatment(s), and receive information about what could happen if you do refuse the treatment(s);

7. Share your personal health information with identified individuals;

8. Know the name, profession, and duty of the Interprofessional staff working with you;

9. Tell us any concerns you have about your treatment and care;

10. Have us partner with you to meet any special needs;

11. Receive care in a safe environment.

Your role as a partner in health care is to:

1. Give correct and complete information;

2. Be actively involved in your care, treatment, and discharge plans;

3. Take part in planning for your transition to home or other facilities;

4. Treat others with respect as you have the right to be treated;

5. Take care of your personal belongings and valuables;

6. Tell a staff member as soon as possible about any concerns, or compliments;

7. Respect hospital property and follow hospital policies;

8. Cancel or reschedule an appointment if you are unable to attend;

9. Inform a staff member if you see a safety issue or have a safety concern.

Privacy and Confidentiality

Your care is a very personal experience. Measures are taken to protect your privacy. Your health care record is confidential unless you give permission to release information or when reporting is required by law. You can request to be excluded from the hospital’s directory if you do not want to share information about your stay.

You, or a family member, can assist us by:

• Informing us when you have a concern about your privacy;

• Respecting the privacy of other patients and patient family members.

Patient Care Resource 18

Communication and Information Sharing

Health care providers, unless restricted by law, will share information with you and your designated family in a way that is timely, appropriate, and useful so that you can participate in making decisions about your care. We will tell you our name, occupation, and our role in your care. Your illness, treatment, expected outcome, and future health will be discussed with you whenever possible, by the appropriate health care provider. All patient rooms have patient bedside communication whiteboards that you, your family, and your health care team are encouraged to use to communicate information, goals, and readiness for discharge.

The health care team will help you to achieve your health care goals and help you plan for your discharge home. Community and outpatient resources will be provided, as appropriate. You will be told about any additional financial charges for treatments, services and procedures.

You, or a family member, can assist us by:

• Providing accurate and complete information about your present condition, past illnesses, hospitalizations, medications, and allergies;

• Asking questions if you are unsure of your plan of care, treatment, diagnosis, or the role of a health care team member, to develop mutually agreeable care expectations.

Hospital Elder Life Program (HELP)

Hospital Elder Life Program is a delirium-prevention program that aids in the improvement of cognitive and functional outcomes and shortening length of stay. Elderly patients are assessed upon admission by the HELP Coordinator who then arranges for HELP volunteers to begin visiting the patient on a daily basis. Elements of the HELP volunteer visits include:

• Daily visits to promote orientation and socialization;

• Activities to keep patients mentally stimulated during their hospital stay;

• Mobilization to provide daily walking;

• Assistance at mealtime to offer companionship and help as needed; and

• Reminders to use hearing and vision aids if necessary.

For more information, call 807-684-7042 for the HELP Coordinator.

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Spiritual and Religious Care

Multi-Faith Spiritual Centre

The Spiritual and Religious Care services welcomes spiritual leaders of all faiths to visit patients from their respective faith communities.

The Spiritual Care team provides service that is sensitive to and respectful of the diverse expression of spirituality and religion in our community. We serve individuals from all faiths and those with no faith tradition.

Our Multi-Faith Spiritual Centre, located on the 2nd floor, is open 24 hours per day for patient and family use. The Spiritual Centre houses resources for Multi-Faith worship and is also equipped to accommodate rituals such as Smudging and Pipe Ceremonies.

A Sacred Bundle is available for use and can be found in the reception area of the Spiritual and Religious Care office, which is located next to the MultiFaith Spiritual Centre. You can request assistance for these services from the Spiritual Care Providers or are welcome to use the Spiritual Centre at your convenience.

You may request a visit from a Spiritual Care Provider by notifying your nurse or calling 807-684-6236 or 807-684-6235.

For emergencies, please ask your nurse to page a member of the Spiritual Care team. We are available weekdays from 8:30 a.m. to 11:00 p.m. and weekends from 8:00 a.m. to 11:00 a.m.

Would you like

Self-Identify as Indigenous?

to

This question helps us understand who you are so we can give you better care. We don’t want to guess.

Two ways to Self-Identify:

1. In person the next time you register for services at the Hospital

2. Online any time using the online form

All people with Indigenous ancestry are encouraged to self-identify.

Find out more at: tbrhsc.net/ indigenous-health-services

Patient Care Resource 20

Information for Indigenous Patients and Families

The Indigenous Care Coordinator (ICC) provides navigation, advocacy, discharge planning and supports services to Indigenous peoples accessing health and mental health services at TBRHSC. The ICC works as a liaison between the Hospital and local community organizations in order to meet the needs of Indigenous patients. The ICC works as part of an interprofessional team, including other ICCs who report to Anishnawbe Mushkiki and Grand Council Treaty #3. They support Indigenous inpatients to ensure the best possible experience while receiving care in our Hospital.

The goal of the program is to improve equitable access to care for Indigenous patients and support their return home through rigorous discharge planning processes and supports that leverage community services and are culturally appropriate and safe. The ICC works with local communities to support the smooth transition of patients back to home as appropriate. They are passionate about improving the health and mental health outcomes of Indigenous peoples by providing culturally appropriate and safe care.

To access the ICCs please email TBRHSC.IndigenousCare Coordinator@tbh.net or call

807-684-7274; 807-684-7923; or 807-684-7920.

Indigenous Patient Navigator Service

For many people living in First Nation communities across Northwestern Ontario, coming to the Hospital for medical treatment is one of their first trips to Thunder Bay. Adjusting to the big city away from friends and family can be difficult, especially for those who speak very limited or no English. Indigenous Patient Navigators and Liaisons provide and coordinate a number of services for Indigenous patients, including:

• Interpretive services in Cree, Ojibway, and Oji-Cree;

• Support before, during, and after clinical appointments;

• Linking patients and families to community resources;

• Tele-visitation services with remote family members;

• Information and education in a culturally sensitive manner;

• Liaising between the care team, patients, and families;

• Assistance with discharge planning;

• Information for Indigenous Patients, Families, and Communities.

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Before your visit

About Your Appointment

Your doctor or specialist at the Hospital will give you the details of your appointment. If you have several appointments on different days, it may be possible to book all appointments on one day. Contact your doctor’s office to find out, or talk to the staff at your community Nursing Station or Health Centre. Please bring all appointment forms with you, including your status cards to your appointment. If you need help finding where your appointment is at the Hospital, you can give these forms to Admitting or the Information Desk and they will help you find the way.

Planning Your Trip

Talk to the staff at your community Nursing Station or Health Centre about your appointment. They will be able to help you in many ways including letting you know where to stay, and arranging transportation.

Please feel free to take this directory back to your home community to share this information.

Finding Help

Indigenous Patient Liaisons and Indigenous Patient Navigators provide translation/ interpretation, advocacy, and support for Indigenous Patients.

Indigenous Patient Liaison, Renal Services

Monday to Friday, 8:30 a.m. – 4:30 p.m. Phone: 807-684-6166 Pager: 807-624-4437

Indigenous Patient Navigator, Regional Cancer Care Northwest Phone: 807-684-7200

Toll-free from Northwestern Ontario: 1-877-696-7223 ext. 4324

Indigenous Patient Navigator, Centre for Complex Diabetes Care Phone: 807-684-6952

Indigenous Patient Navigator, Emergency Department Monday to Friday, 9:00 a.m. – 5:00 p.m. Phone: 807-620-5288 Pager: 807-624-4848

If you need spiritual care: Call 807-684-6236 or 807-684-6235 during regular business hours. On weekdays between 5:00 p.m. and 11:00 p.m. and weekends between 8:00 a.m. and 11:00 a.m., call the on-call Spiritual Care Provider at 807-624-4836. Inpatients can also talk to their nurse about contacting Spiritual Care. Bundles for smudging ceremonies are available through the Spiritual Care office. For general information visit the Information Desk across from the Main Entrance, or call the Switchboard at 807-684-6000.

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Learners on Your Care Team

This Hospital is an academic health sciences centre. That means it is a teaching facility where learners come to look after real patients in a real care setting. It is important for learners to do this to gain experience and build the skills they will need in the future.

You have a choice to accept care from learners, and we hope you will allow them to be part of your team.

When learners talk to patients like you, they learn how to include you and your family in your care. Learners know that treating you with respect and keeping you and your family at the centre of care are the main goals of our Hospital.

Learners always have a clinical teacher they can call on for guidance. You may see learners with their clinical teacher or they may come to care for you on their own. You may be one of their best teachers just by telling them how you feel about the care they give you.

Orange lanyards will be worn by all learners (exceptions being medical students and residents). These learners are participating in a clinical or non-clinical placement as part of their university or college educational program.

Medical LearnersUndergraduate medical students affiliated with the NOSM University are engaged in clinical activities primarily during year four. All medical learners wear red lanyards.

Residents - Learners who are physicians or M.D.s. They have already graduated from medical school but are continuing their training for another two to five years. All residents wear green lanyards.

Research and Clinical Trials

For Improved Health care

Research plays an extremely important part in health care at the Thunder Bay Regional Health Sciences Centre. As an academic health sciences centre, we are literally a centre for learning for researchers, students, teachers, and other health care professionals.

But that’s not why we do it. We emphasize research and training because it leads to better patient care. We’ve attracted researchers from around the world to Thunder Bay to work at the Hospital and/or the Thunder Bay Regional Health Research Institute, the research arm of the Health Sciences Centre. Together, we’re partnering with other world-class researchers at Lakehead University, the

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NOSM University, and others, developing tomorrow’s health care techniques and equipment right now. In turn, we’ve attracted some of the best physicians and other health care providers who want to work in our academic environment. Every year, we’re drawing students to Northwestern Ontario who want to train here, making them more likely to stay and practice here too.

Clinical Trials

Clinical trials, in particular, have a positive impact on patient care and are an important part of any research program. Clinical trials are research studies investigating new treatment methods, medications, equipment, and/or medical conditions to improve care for future patients.

If you are interested in participating in a clinical trial or would like to know more, visit tbrhri.ca or contact the Clinical Research Services Department at 807-684-7566.

Services in French

At TBRHSC, we are committed to providing patient services in French as well as English. Please let a member of your health care team know if you would like service in French.

Meals

The Nutrition and Food Service team strives for patient satisfaction. Our team works collaboratively to ensure food is nutritious, high quality, and compliant to prescribed diet orders. Patient meals and snacks are prepared fresh onsite by certified cooks and trained staff using the cook/chill production method. Meal delivery times are approximately:

Breakfast: 7:45 a.m. - 8:30 a.m., Lunch: 11:45 a.m. - 12:30 p.m., Supper: 4:45 p.m. - 5:30 p.m.. Each unit is equipped with a pantry kitchenette, which is stocked with items for patient consumption.

Meals are based on a menu cycle. If you have food preferences or allergies please inform your host/hostess, primary care provider, nurse, or dietitian so your menus and food preferences can be adjusted to meet your dietary requirements.

For cafeteria information, please see page 31.

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Infection Precautions

During your Hospital stay, you may be isolated to prevent the spread of bacteria or viruses to others.

Signs will be placed outside your room to assist your family, visitors, and health care workers in the appropriate protection needed while in your room. Each person entering your room is responsible for putting on the identified Personal Protective Equipment (PPE) such as gowns, gloves and/ or masks which will be located outside your room. Please encourage everyone to wash their hands when entering or exiting your room.

Mail

Patients can receive mail daily Monday to Friday (except holidays). Items addressed to you must be clearly marked with your full name and room number.

Patient’s Full Name Patient’s Room Number

Thunder Bay Regional Health Sciences Centre 980 Oliver Road

Thunder Bay, Ontario P7B 6V4

For outgoing mail, stamps can be purchased at Seasons Gift Shop, located next to the Grand Staircase on Level 2. Canada Post mailboxes are located outside the Main Entrance.

Telephones

Telephones are available to patients free of charge. There is no cost for local calls. (For long distance* using your calling card, credit card, collect & third party charge calls)

Calls to Canada and USA: dial 9 + 0 + area code + number, International Calls: dial 9 + 01 + country code + city code + number. *TBRHSC uses a third party long distance company. Additional long distance charges will apply for third party operator assisted calls. Public telephones are located throughout the Hospital. TTY telephones for the hearing impaired are available at the public phones located in the Main Lobby, the Emergency Department and the Cafeteria. Both portable TTY phones and telephone Amplifiers for the hearing impaired are available upon request. Call Switchboard by dialing “0” for the loan. A replacement fee will be charged if it is not returned to Switchboard once the patient is discharged.

FREE WiFi

Available throughout the Hospital

Stay connected to family and friends while at Thunder Bay Regional Health Sciences Centre. Thanks to a partnership with Tbaytel, free WiFi is accessible to patients, families and visitors throughout the Hospital.

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Safety

Your safety is part of our plan of care.

We will take every reasonable precaution to ensure the safety of patients, staff, visitors, physicians, learners and volunteers.

As a partner with us, you have a right to be informed about your condition and treatment plan and participate in decisions about your care. We will explain what medications or treatments we are giving, along with the reasons, risks, benefits, and possible side effects.

You or a family member can assist us by:

• Informing your nurse, doctor or other health care provider if you do not understand or are unable to carry out the planned treatment, test or procedure;

• Knowing your medications and what they are for and noting any additional treatments or medication that you would like included in your treatment plan;

• Reporting any unexpected changes in your or your family members’ condition or symptoms to your Doctor, Nurse or other health care provider;

• Telling your health care provider if you have ever fallen or are unsteady on your feet;

• Asking for help when you need assistance moving from one location to another or if something is out of reach;

• Taking responsibility for your health care needs by following the plan agreed upon with your health care providers;

• Telling your health care provider if you or your family has ever been told they have an infection that could be spread to others, such as Tuberculosis, Influenza, C. difficile;

• Covering your cough or sneeze, washing your hands, and encouraging your care providers and family to do so as well;

• Encouraging friends and family to stay home or seek medical attention if they are sick or feeling unwell.

If you see something you feel is unsafe let your health care provider know or call: 807-684-6019.

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Televisions

The Hospitality Network is the TBRHSC’s provider of patient TV rentals.

Premium Television: $12.30 per day, $61.50 per week, $184.50 per month (plus applicable taxes)

*Prices are subject to change without notice

Activation and Payment:

From the patient’s bedside telephone, dial extension 4436 and follow the easy instructions to activate service. You can also access the service online at www.healthhubsolutions.ca.

From the website, select your unit, room, and bed and the available products will be listed. The television service will be activated automatically within a few minutes.

Pets

Service animals and pets, other than reptiles or rodents, are allowed. The request for pet visitation to a patient care unit must be directed to the Director/Manager or his/her delegate to determine the appropriateness, time, place, and length of visit.

Virtual Visitation

Virtual Visitations are visits with family and friends by Skype, Facetime, or videoconference. We can help you stay connected to loved ones anywhere as long as they can access the internet using a mobile device, iPad, or laptop. This is a patient driven service. Please ask your health care provider or contact the Telemedicine Department directly at 807-684-6711 or 807-632-7006 with your request. You can also email us at telemedicine@tbh.net.

Whiteboards

All patient rooms have a bedside communication whiteboard to improve the communication between all health care providers, you, and your care partners, who may not be able to be at the bedside together. This is your communication board and includes information that is important to you. We encourage you and your family to write down your questions, concerns, or comments on the whiteboard. If you have needs, concerns, or questions about your discharge, discuss these with your health care team members.

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Banking Machines

ATMs are located next to Admitting in the Main Lobby and at the bottom of the Grand Staircase on Level 1 next to the Cafeteria. There is also an ATM located in the Emergency waiting area. Be aware that privately-owned ATMs charge a convenience fee in addition to your financial institution’s fees.

Fire Exits

Fire exits are clearly marked throughout the facility. During a fire alarm, elevators will automatically return to the ground floor and open. All fire doors will automatically close until the “All Clear” announcement is made.

During a fire alarm, please remain in your area until otherwise directed by staff or Fire Department personnel.

Ethics Support

Caring for people may involve making difficult decisions. The Thunder Bay Regional Health Sciences Centre has consultation support available for specific ethical decisions by invitation from our patients or their substitute decision maker and their families, or any member of the health care team.

Ethics Consultations will:

• Give people involved input and the knowledge that their opinion is respected;

• Explore available options in the context of the patient’s values and beliefs;

• Respect the patient, their family and health care professionals and organizational values.

Need Ethics support?

Staff, patients and families who have concerns or need clarification about ethical aspects of patient care may contact one of the following: Department of Quality and Risk Management 807-684-6019

Bioethicist 807-684-6538

After hours, dial “0” to contact Switchboard to page the Bioethicist.

If you have questions about your rights as a research participant or any ethical issues related to a study you are participating in that you wish to discuss with someone not directly involved with the study, you may reach the Chair of the TBRHSC Research Ethics Board by contacting the Research Ethics Office at 807-684-6422.

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Diversity

Culturally sensitive care means that unique needs, preferences, beliefs and values are appreciated and respected. You will receive care without discrimination based on race, colour, age, religion, gender, national origin, disability, education, income, diagnosis or sexual orientation.

You, or a family member, can assist us by:

• Offering information on your cultural beliefs, preferences, and religious background as it relates to your care;

• Asking questions or letting us know if there is anything that you don’t understand;

• Providing or requesting an interpreter or assistance in communication when necessary.

Respect

Each patient has unique health care needs, so be involved with us as we plan your care. We respect your individuality, faith, and cultural background. If you refuse treatment to the extent permitted by law after receiving clear information by a member of the health care team, other options will be discussed with you. We expect everyone to consider the rights, safety, and dignity of others. Aggressive behaviour, coarse language, or discrimination in any form will not be tolerated.

You or a family member can assist us by:

• Treating health care providers with the courtesy, dignity and respect you wish to be given;

• Being respectful of other patients’ needs for privacy and a quiet restful environment;

• Calling us to cancel or reschedule an appointment;

• Forwarding your concerns or suggestions for improvement to a staff member or Manager;

• Acting in a respectful nonaggressive manner;

• Reporting incidents to the department manager.

• Do not take photos or video of patients, visitors or staff on the hospital grounds.

Discharge Information

We collaborate with your health care team, Home and Community Care Support Services, St. Joseph’s Care Group and other agencies when required to facilitate safe and timely discharge where needed. Your discharge plan should be reviewed with your nurse to ensure all needs are met prior to leaving the facility.

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What is Cardiopulmonary Resuscitation?

Cardiopulmonary resuscitation (CPR) is an emergency set of procedures used in the event of sudden and unexpected death.

CPR usually involves:

• Forceful pressure on the chest;

• Putting a breathing tube through the mouth into the lungs;

• Electrical shocks to the heart;

• Strong heart medications.

If started early enough, CPR may be helpful and the patient may have a good outcome, depending on the underlying medical condition(s).

CPR is intended for fairly healthy people; it may not be helpful for everyone.

Patients or their Substitute Decision Maker will be asked to choose one of the following Code Status Levels, which will identify the level of resuscitation that will be provided in the event of cardiac/respiratory arrest or clinical deterioration.

Code Level and Armband Colour

Specific Instructions Armband Colour Code Level

Full Resuscitation No arm band

Level 4

Respiratory Resuscitation

Blue armband # 4

Respiratory Resuscitation

Blue armband # 3

Activate Code Blue/ Pink – Pt will receive CPR and Advanced Life Sustaining Therapy

Respiratory Code OnlyActivate Code Blue/Pink. Do NOT Start CPR. Provide Rescue breathing up to intubation if necessary.

Respiratory Code Only- Activate Code Blue/Pink. Do NOT Start CPR. Provide Rescue breathing. Do not intubate.

Lavender armband # 2

Do NOT start CPR or rescue breathing Do NOT activate Code Blue/Pink. Provide other medical or surgical therapies as appropriate.

# 1

No chest compressions or ventilation. Comfort measures only.

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No Resuscitation
Level 2 Level 3 Level 5 Level 1
End of Life Care Lavender armband

For Your Visitors Elevators

Public elevators on Level 2 are located at the Main Entrance near the “Tree of Hope” in Cancer Care and around the corner from the Grand Staircase.

Elevators on Level 1 are located adjacent to the Grand Staircase and just inside the East Entrance entering into the Cafeteria.

Scented Products

Exposure to strong scents and fragrances can cause discomfort and directly impact the health of sensitive individuals. For the comfort and health of all, scented and fragrant products are not to be worn in the Hospital. Also, strongly scented flowers may not be accepted on particular units. Please ask the unit or ask the florist to provide mildly scented flowers.

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Hand Hygiene

Help prevent the spread of infection.

It is important to practice good hand hygiene at all times. We encourage you to use the various hand sanitizers located throughout the Hospital to help us prevent the spread of infections.

Washrooms

Public washrooms are wellmarked and are located throughout the Hospital including near the Main Lobby and in the Emergency Department.

Visitors and Care Partners

Our Patient and Family Centred Care philosophy recognizes that Visitors and Care Partners are a great resource and comfort to our patients and improve both quality of life and also their experience in care.

Who is a visitor?

A visitor is a guest or family of the patient who has an important social role but does not participate as an active partner in care.

Who is a Care Partner and Essential Care Partner?

A Care Partner(s) (CP) is a person(s) identified by the patient, such as a family

member, friend, or other individual who provides physical, psychological, and/ or emotional support to help improve the patient’s wellbeing. Essential Care Partners (ECPs) are similar to Care Partners, but provide support in collaboration with the health care team, including decisionmaking, care coordination, and continuity of care.

What are the Visiting Guidelines?

Due to the COVID-19 pandemic, visiting hours have changed. For the most up-to-date information please refer to the Hospital website: www.tbrhsc. net. A Care Partner, Essential Care Partner, or Visitor who is unwell or who has been exposed to an infectious disease is asked not to visit but to consider utilizing other venues to communicate and support the patient, (e.g., designate alternate Care Partner, send notes or emails, telephone, teleconference, or virtual visitation under certain circumstances).

Water Fountains

Water fountains can be found in the Atrium on Level 2 in front of the restrooms, and in the Emergency Department.

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Patient Billing & Cashier Services

Patient Billing and Cashier Services, including parking passes and patient valuables lock up, are available at the Cashier Office, located on Level 2 beside Admitting, near the Main Entrance. Office hours are 7:30 a.m. - 7:30 p.m. weekdays and 9:00 a.m. - 5:00 p.m. weekends, except holidays. Outside of office hours, please see Admitting for limited cashier services. Patients may also pay invoices using online banking or at their bank. For further information, please call 807-684-6611 option 1. All uninsured procedures must be prepaid. Deposits on preferred accommodations not covered by insurance are required. All account balances not covered by OHIP or your insurance provider are to be

paid upon discharge. You may pay all outstanding accounts by cash, cheque, credit card, or Interac. If you know that you will be discharged outside of office hours, please arrange to settle your account in advance. Please bring your Ontario Health Card and any other health insurance information.

Patient Billing staff are no longer working in the Emergency Department due to COVID-19. Verifying insurance coverage, and/or acquiring preferred accommodations are also available from the Patient Billing and Cashier Services.

Flavours

Cafeteria

The Flavours Cafeteria is situated on Level 1 at the base of the Grand Staircase, and is open to all staff, patients, families, and visitors to our

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facility. Weekly menus are posted, providing guests with information on our feature daily menus. Our team prepares fresh food daily and we strive to create a menu with a variety of healthy, flavourful food choices. Cash, Debit, Visa, Mastercard, American Express are accepted.

Hours of Operation:

Monday - Friday

7:00 a.m. - 6:30 p.m.

Saturday/Sunday/Stat Holidays, 9:00 a.m. - 6:15 p.m.

Lunch is served daily from, 11:15 a.m. - 1:30 p.m.

Dinner is served from, 4:30 p.m. - 6:30 p.m. (MondayFriday), and from 4:30 p.m.6:15 p.m. on weekends.

A selection of grill items is also available from 11:30 a.m.6:30 p.m.

Comment Cards are located by the cashiers. We welcome your feedback.

*Hours of operation are subject to change based on Hospital’s Internal Pandemic Response Level. Any changes to operating hours will be posted outside the Cafeteria.

Vending Machines

Vending Machines are located throughout the Hospital including the Main Lobby, Emergency Department, Surgical Day Care, and Diagnostic Imaging.

Seasons Gift Shop & Lottery Centre

Seasons is Thunder Bay Regional Health Sciences Centre’s Gift Shop and fullservice Lottery Ticket Centre. It is owned and operated by the Volunteer Association to Thunder Bay Regional Health Sciences Centre, with the mandate to conduct business as a fundraising effort for the Hospital.

Hours of Service: Monday – Friday: 9:00 a.m. – 4:00 p.m. Holiday Hours: Seasons is closed on New Year’s Day, Easter Sunday, Easter Monday, Victoria Day, Canada Day, August Civic Holiday, Labour Day, Thanksgiving, Christmas Day and Boxing Day.

The shop sells essential patient care items, such as surgical sponges. They also sell textbooks and other education material required by students and staff, as well as gift items, grooming aids, and food items, including products for people living with diabetes. For more information call 807-684-6717.

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Provide Your Feedback

Feedback Leads to Improvements

In compliance with the Excellent Care for All Act 2010, Thunder Bay Regional Health Sciences Centre would like to ensure ease of access for the public to share their concerns, compliments and feedback. TBRHSC values the input of our patients and families as well as our external partners. Compliments and concerns can be submitted electronically or in writing.

If you wish to express a concern or compliment about anything that has happened to you while a patient of TBRHSC, the preferred method is to deal directly with staff:

• Tell a staff member who is with you and ask for a response

• Ask to speak with a Department Manager

• Ask to speak with a Quality and Risk Management Department at 807-684-6019

• Submit your comments online via the Compliments and Concerns Form at this link: https://feedback.tbrhsc.net

Patient and Family Centred Care

Your care is important to us. We strive to deliver care that is centred on patients and families. This means our physicians, staff and volunteers will partner with you to create a welcoming, caring, and safe environment built on dignity and respect. Our goal is to deliver exceptional care for every patient, every time.

If you have received care and services in the past at TBRHSC and have concerns/ compliments contact the Quality and Risk Management Department at 807-684-6019 or submit online at https:// feedback.tbrhsc.net.

Patient Family Advisors

Patient Family Advisors (PFAs) are patients - or their caregivers, who want to work in partnership with TBRHSC to make the patient experience better for everyone. Their insight and first-hand knowledge; shared through their personal patient stories, is the first step in an ongoing journey to improve the patient and family experience and to ensure quality care.

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Representing the voice of all patients, the PFAs have direct input into the policies, programs and practices that shape the care and services received, reinforcing that patients are at the centre of everything we do.

Working together with our healthcare teams, staff, physicians, learners and volunteers on councils, committees, and working groups, PFAs bring the voice of the patient to the table to ensure exceptional care for every patient, every time.

PFAs truly are the heart of Patient and Family Centred Care. Here is what Kathy, a PFA, said about her role:

“I have been a Patient Family Advisor for twelve years at Thunder Bay Regional Health Sciences Centre. I am a very pro-active patient and a strong advocate for my family.

Patient and Family Centred Care (PFCC) is a cornerstone in how our Hospital operates. We are advanced far ahead of many other hospitals in Canada in this very important area and we are better because of it. I have been on many committees over the years in different departments, so I have an inside view into the operational aspect and what goes on in the background that most patients do not see. Having that voice of a patient or family member or family/ support member at that table brings a different perspective.

I have gone through three different cancer experiences since 2008. I can bring a unique patient viewpoint, suggestions, concerns and a physical presence of why you are all here working in the multiple occupations that it takes to get a cancer patient taken care of. “

If you, a family member or a friend, have experienced care at TBRHSC and would like to become a PFA, please contact the Patient and Family Centred Care office: Telephone: 807-684-7322 (PFCC) Email: TBRHSC.PFCC@tbh.net.

Patient Advocate

A Patient Advocate’s primary function is to listen; to acknowledge and address inpatient and care partner concerns. Once a patient’s needs have been identified, an advocate helps to facilitate collaboration between the multi-disciplinary health care team, and the patient themselves. Additionally, navigating the complexities of the health care system can be a daunting task – thus the Patient Advocate acts both as a guide, and a resource for our inpatient and outpatient population.

If you are a patient or a care partner of a patient currently receiving services within Thunder Bay Regional Health Sciences Centre and would like to speak to a patient advocate, call 807-684-6211.

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Become a Volunteer

Everyday volunteers at our Hospital contribute in meaningful ways to enhancing the patient experience and helping to realize our mission and strategic objectives. You can be a Hospital volunteer that supports care and services throughout our hospital in a variety of roles, or as a Patient Family Advisor (PFA). The PFA works together by sharing with the Hospital your knowledge and experience as a patient or care partner to help shape and develop the policies and programs to make the patient experience for all of those who utilize the services here.

Our goal is a diverse and inclusive volunteer team that reflects the communities we serve. We strongly encourage applications from Indigenous persons, women and men, people from racialized communities, visible minorities, persons with disabilities, and people who identify themselves as 2SLGBTQ+ to create and sustain a vibrant, healthy, safe and caring community.

We welcome new volunteers and accept applications throughout the year.

Volunteers are expected to commit to volunteering for six months or longer.

If you wish to be a Hospital volunteer, please contact Volunteer Services at 807-684-6267 or volunteering@tbh.net or Patient and Family Centred Care at 807-684-7322, or apply online through our website at www.tbrhsc.net.

Be an Organ Donor

Our Hospital offers the option of organ donation. If you would like information about organ donation (including eye donation), please ask a member of the health care team or call Trillium Gift of Life at 1-877-363-8456.

Patient Satisfaction Surveys

As part of our efforts to improve your experience, we regularly survey patients. You may randomly receive a survey after your stay at the Hospital. If you wish to receive the survey by email or a link by text, please contact the Patient Advocate at 807-684-6211 or email PFCC@tbh.net. The survey takes about 15 minutes to complete and we appreciate all responses.

You can opt out of receiving the survey at any time by calling 807-684-6211 or emailing PFCC@tbh.net.

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Thunder Bay Regional Health Research Institute

Since our region is unique in its health care needs and challenges, it makes sense that our research program would be unique as well. The Thunder Bay Regional Health Research Institute promotes patient-centred research that is driven by the needs of our patients, our staff, and our communities. We focus on finding interventions and other procedures to solve health care challenges most prevalent in Northwestern Ontario – interventions and other procedures that also have global applications. We encourage strong collaborations between our

scientists and clinicians at the Thunder Bay Regional Health Sciences Centre and throughout the region to create an environment that is supportive of research, innovation and learning. The Health Research Institute follows the Council of Academic Hospitals of Ontario tenets of Healthier, Wealthier, and Smarter.

Learn more by visiting www.tbrhri.ca.

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Thunder Bay Regional Health Sciences Foundation

Together, For Better

Your donations to the Health Sciences Foundation support new medical equipment, technology, and treatment programs in all areas of health care, so you can get better.

When you make a donation, you can honour the health care professionals who went out of their way to give you the best care possible. Your donation strengthens our whole team and helps hundreds of others just like you. Behind every good caregiver is someone like you who decided to help make a difference. Please share your story with us. We’d love to hear from you and are happy to pass your message to any individual or team you identify.

Drop by our office next to Robin’s Donuts in the main lobby, call us at 807345-4673, or visit www. healthsciencesfoundation.ca.

No matter where you direct your gift, or how much you choose to give, we are truly grateful. Thank you.

Choose Where to Give Area of Highest Need

Your donation will support the most critical health care equipment needs at the Thunder Bay Regional Health Sciences Centre.

Northern Cancer Fund

Your donation will support exceptional cancer care in Northwestern Ontario. Northern Cardiac Fund

Your donation will support world-class cardiac care in Northwestern Ontario.

Area of Your Choice

Choose to donate to any area of care you have a connection to: Emergency, Renal, Neurology, Paediatrics, or any other area or department.

Contact Information: Telephone: 807-345-4673 Website: www. healthsciencesfoundation.ca Email: info@ healthsciencesfoundation.ca Facebook.com healthsciencesfoundation Instagram and Twitter @tbrhsf

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Patient Care Resource 40

Other Community Supports Accommodations

For a complete list of accommodations in Thunder Bay and District please consult the Yellow Pages directory or call 2-1-1 or visit http://search.211north.ca.

Ramada by Wyndham Thunder Bay Airlane Hotel

698 W. Arthur Street Thunder Bay, ON Tel: 1-800-465-5003 Fax: 807-475-4852 Website: www.airlanehotel.com

Special guest room rates are offered for patients travelling to Thunder Bay for doctor’s appointments, hospital visits, or tests.

Days Inn by Wyndham Thunder Bay North 1250 Golf Links Rd, Thunder Bay, ON Tel: 807-344-3297 Toll Free: 1-800-329-7466 Website: www.wyndhamhotels.com

Special guest room rates are offered for patients travelling to Thunder Bay for doctor’s appointments, hospital visits, or tests.

Wequedong Lodge of Thunder Bay

435 Balmoral Street Thunder Bay, ON Tel: 807-623-1432 Fax: 807-623-8155 Website: www.weqlodge.org Wequedong Lodge is a non-profit that provides accommodations, meals, translation, transportation and referral services to First Nations (on and off reserve), Métis, and Inuit clients accessing medical care in Thunder Bay.

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Tbaytel Tamarack House

984 Oliver Road

5th Floor, Medical Centre, Thunder Bay, ON Tel: 807-684-7799 Toll Free 1-877-696-7223

Tbaytel Tamarack House provides accommodation and a “home away from home” at a small cost for regional cancer patients and their families.

Tbaytel Tamarack House has a full kitchen, bedrooms, lounge, entertainment, and laundry areas for you to use. Residents are responsible for their own meals;

Available on a first-come, firstserve basis, if Tbaytel Tamarack House is completely booked, the lodge attendant will help you and your family find a suitable hotel room close to the Cancer Centre.

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Health Care Services

For a complete list of health care services available in Thunder Bay and District please call 2-1-1 or visit http://search.211north.ca

Anishnawbe Mushkiki Aboriginal Health Access Centre

1260 Golf Links Rd 3rd Floor Thunder Bay, ON Tel: 807-623-0383 Website: www.mushkiki.com Provides a combination of traditional wellness, primary care, cultural programs, health promotion programs, community development initiatives, and social support services to First Nations, Métis and Inuit communities. Programs include:

• Diabetes management

• Fetal alcohol spectrum disorder

• Healthy eating active living

• Traditional wellness

Dilico Anishinabek Family Care

200 Anemki Place Fort William First Nation, ON Tel: 807-623-8511 Toll-Free: 1-800-475-3985 Website: www.dilico.com Services include health promotion, disease prevention, chronic disease management, primary health care, and community and personal support.

NorWest Community Health Centre Thunder Bay

525 Simpson Street Thunder Bay, ON Tel: 807-622-8235 Toll Free: 1-866-357-5454 Website: www.norwestchc.org Operates as a communitybased organization offering primary health care and health promotion programs in areas within the district.

Thunder Bay District Health Unit 999 Balmoral Street Thunder Bay, ON Main Office: 807-625-5900 Immunization Clinic: 807-625-8346 or 807-625-5903 Sexual Health Clinic: 807-625-5976

Toll Free: 1-888-294-6630 Website: www.tbdhu.com Clinics open to the public:

• Routine Immunizations (by appointment);

• Sexual Health Clinics;

• Nurse Practitioner;

• Anonymous HIV Testing;

• Travellers Immunizations (by appointment);

• Flu Shots (by appointment).

Thunder
Centre 43
Bay Regional Health Sciences

Community Supporters

While Healthy Together Thunder Bay is extremely grateful to all advertisers for making this directory possible at no cost to the hospital, it does not endorse in any way the advertisements contained in it.

Aboriginal & First Nations Org

Counseling

Beendigen Inc 46

Accommodations

Best Western Thunder Bay Crossroads ................ 46

Days Inn Thunder Bay North ....... 49 Associations

Canadian Mental Health Association 45 Bras & Swimwear Brand New You Mastectomy Boutique ..................... 49

Counselling Services Alpha Court Community Mental Health Services 45

Sexual Abuse Centre Thunder Bay.......................................... 46

CPAP Wellwise by Shoppers ..................... 48

Mastectomy Products Brand New You Mastectomy Boutique 49

Medical Equipment & Supplies Wellwise by Shoppers ..................... 48

Mental Health Services Alpha Court Community Mental Health Services 45 Canadian Mental Health Association ............................................ 45

Nursing Homes St. Josephs Care Group Thunder Bay........................................... 47

Patient Care Resource 44

Supporting the Community Since 1988

Thunder Bay Regional Health Sciences Centre 45
Alpha Court is a Not-for-Profit Organization serving the
of Thunder
We provide subsidized housing and case management services to individuals with a serious mental illness and/or a drug/alcohol addiction. We also run a Day
dedicated to offering psychosocial and recreational opportunities. All services are provided by dedicated and professional staff. Alpha Court envisions a society where all individuals, regardless of their mental health or addiction challenges, can reach their full potential and live productive lives. TO LEARN MORE, PLEASE CONTACT US AT 683-8200 OR VISIT OUR WEBSITE AT WWW.ALPHACOURT.CA T o l l - F r e e : 1 - 8 8 8 - 2 6 9 - 3 1 0 0 C i t y o f T h u n d e r B a y : 8 0 7 - 3 4 6 - 8 2 8 2 K e n o r a / R a i n y R i v e r D i s t r i c t : 1 - 8 6 6 - 8 8 8 - 8 9 8 8 w w w . t h u n d e r b a y . c m h a . c a C R I S I S S U P P O R T & M E N T A L H E A L T H R E S O U R C E S T O L L F R E E . A L L A G E S . I N T H U N D E R B A Y & D I S T R I C T .
City
Bay.
Centre
Patient Care Resource 46 655 Arthur Street W., Thunder Bay, Ontario • P7E 5R6 Wherever Life Takes You, Best Western Is There.® Hot Breakfast, free airport shuttle 807-577-4241 800-265-3253 (807) 344-9579 www.beendigen.com Beendigen provides support and services to ensure women and children have a safe environment to live free from violence. • Crisis Home • Individual and Group Counselling • Walk-In Counselling • Community Advocacy • Family Court Support • Life Skills Programing (Nutrition, Prenatal, Addictions) • Children’s Programming You and your family deserve a life free from violence. • Counselling • Client Advocacy • All Genders 14 years and over • Services available to victims and their families NO FEE FOR SERVICE 807-345-0894 CRISIS LINE 807.344.4502 TOLL FREE NUMBER 1.866.311.5927 www.tbsasa.org

sjcg@tbh.net • sjcg.net facebook.com/stjosephscaregroup

Here for You When You Need Us

With Care, Compassion and Commitment, St. Joseph’s Care Group provides holistic, safe, and client-centred care to the residents of Northwestern Ontario. Addictions & Mental Health, Rehabilitative Care and Seniors’ Health services are provided from multiple sites in Thunder Bay.

St. Joseph’s Hospital Corporate Office Rehabilitative Care Medically Complex Services Hospice/Palliative Care Mental Health Rehabilitation Specialized Geriatric Services (807) 343-2431 Toll free 1-800-209-9034

Balmoral Centre Withdrawal Management Services Rapid Access Addiction Medicine (RAAM) Clinic (807) 623-6515

Behavioural Sciences Centre Employer Support & Assessment Services (807) 623-7677

Hogarth Riverview Manor Long-Term Care Regional Behavioural Health Services (807) 625-1110

Sister Leila Greco Apartments Seniors’ Supportive Housing (807) 625-1126

Care CompassionCommitment

Sister Margaret Smith Centre Gambling & Behavioural Addictions Eating Disorders Program Adult and Youth Addictions (807) 684-5100

St. Joseph’s Health Centre Mental Health Outpatient Programs Community Support Programs Northwestern Ontario Peer Connections Team Werks Co-operative Project ECHO Chronic Pain Management Mental Health Supportive Housing Child & Adolescent Psychiatric Services (807) 624-3400

St. Joseph’s Heritage Manor House Adult Day Program Bethammi Nursing Home Diabetes Health Senior’s Supportive Housing (PR Cook Apartments) St. Joseph’s Foundation of Thunder Bay (807) 768-4400

Learn more at sjcg.net

Thunder Bay Regional Health Sciences Centre 47
Patient Care Resource 48 Earn and Spend PC Optimum points on almost anything in-store* *Restrictions apply. PC Optimum points cannot be collected or redeemed on government funded portions of products and services. In addition, PC Optimum points cannot be collected on rentals, services, delivery and third party gift cards. Other restrictions may apply. See in-store and PC Optimum Terms and Conditions for more details. Find a wide range of product and services to enhance your comfort and well-being, so that you can stay active and independent. Come visit our Thunder Bay location to speak to one of our expert staff today! 285 Memorial Avenue ( (807) 345-6564 Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.
Thunder Bay Regional Health Sciences Centre 49 http://patientdirectory.ca www.facebook.com/patientdirectory.ca patientdirectory.ca See this publication and more at: Quality Healthcare Publications
Patient Care Resource 50 POWERED BY WILLOW PRINTING & PUBLISHING CO. #ifyoucanthinkit #wecaninkit T: 1-800-339-5662 E: info@wecaninkit.ca BUSINESS CARDS BANNERS INVOICES LETTERHEAD NOTEPADS LABELS ENVELOPES LOGO DESIGN LAMINATING BROCHURES DIGITAL COPIES CHEQUES RAFFLE TICKETS POSTERS NEWSLETTERS BOOKMARKS MAGAZINES CANVAS PRINTS WEBSITES & MUCH MORE

980 Oliver Road Thunder Bay Ontario P7B 6V4

Phone: (807) 684-6000 E-mail: tbrhsc@tbh.net www.tbrhsc.net

Thunder Bay Regional Health Sciences Centre 45
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