Table of contents About St. Joe’s
Who we are..................................5 Our mutual commitment.............6 Accessibility..................................7
Getting to St. Joe’s
Site map.......................................8 Parking.........................................9 Entrance hours...........................11
Coming to the health centre as a patient
Planning for your hospital stay...12 Providing you with the safest care .................................12 Understanding room numbers ..14 Types of hospital rooms.............15 Amenities Patient food services..................15 Telephones and TV rentals.........15 Financial and insurance information ................................16 Patient relations.........................17 Interpreter services....................17 Members of your health-care team...........................................17 How to contact your health-care providers.................19 Consent for treatment................20 Centre for Clinical Ethics.............20 Discharge and going home information................................21 Discharge checklist and notes ...22
Clean your hands often..... 23 Please note that we are constantly changing to meet your needs. Information presented may be subject to change.
Coming to the Health Centre as a visitor
Visiting hours..............................24 Knowing when your loved one is going home.............................24 Taking pictures in the Health Centre.............................24 Cell phones and other wireless devices .........................24 Balloons .....................................25 Scent-free environment .............25
Hospital services
Information/switchboard...........26 Bank machine ............................26 WiFi............................................26 Cafeteria.....................................26 Second Cup................................26 Gift shop.....................................27 Flowers.......................................27 Pharmacy...................................27 Chapel........................................28 Multi-faith room.........................28 Smoking on hospital property....28 Credit Union...............................28 St. Joseph’s Health Centre Lifeline........................................28
Protecting and accessing your personal health information.... 30 Accessing to your health record (release of information)........... 30 St. Joseph’s Health Centre Foundation....................31 Important phone numbers...... 33 Organ and tissue donation....... 35 Index of supporting businesses........................ 36 www.stjoestoronto.ca
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