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PAT I E N T S E RV I C E S

D I R E C T O RY

South Huron Hospital Association 24 Huron Street West Exeter, Ontario N0M 1S2 Telephone: 1-519-235-2700 Fax: 1-519-235-3405 Email:Â shha.administration@shha.on.ca

South Huron Medical Centre 23 Huron Street West Exeter, Ontario N0M 1S2 Telephone: 1-519-235-3343 Fax: 1-519-235-3845

www.shha.on.ca

Complimentary Copy

Revised June, 2016


DOES YOUR COMMUNITY GROUP NEED A GUEST SPEAKER? South Huron Hospital Association/Grand Bend & Area CHC

SPEAKER’S BUREAU You've come to the right place!

• “One- stop shop” for dynamic, expert healthcare speakers at no cost

TOPICS AVAILABLE: 9 Social Issues (parenting, stressors, anxiety & depression, bullying)

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Here’s how: Let us know what your group would like to hear about! Advance notice is appreciated to ensure that your request can be met. Contact South Huron Hospital Association Phone: 519- 235- 2700 X 5169 shha.administration@shha.on.ca

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Health Promotion Hospital Services Infection Prevention & Control Current Health Related Topics Aging at Home (Home Safety, Fall Prevention, Better Breathing Program, Social Work, Telemedicine (OTN)) Smoking Cessation Diabetes/Weight Management A Physician’s Perspective Or any you may suggest…


Welcome

“Welcome” On behalf of SHHA, welcome to the Little Hospital that Does! I encourage and invite you to explore our Patient Services Directory, where you will learn about our Organization and the services we offer. We strive to be the Hospital of choice for residents of our catchment area and beyond, as we pledge uncompromising standards to those we serve. Our SHHA family members take unwavering pride in our facility and services, and dedicate themselves to compassionate support while personalizing and humanizing the healthcare experience for patients and their families. Our staff prides itself on serving our patients and their families with a warm and friendly attitude and unwavering commitment to provide quality care. The highly educated and skilled physicians significantly contribute to our great reputation. Our healthcare team is committed to working with you. We strive to partner with you and to keeping you involved, informed and empowered. Managing your care is a deeply personal matter – and we are honored to be a part of that process. We truly offer healthcare on a human scale. On behalf of the entire SHHA family (physicians, volunteers, staff), I thank you for the opportunity to serve the medical needs of you and your loved ones. It is our privilege to care for you. We at SHHA will fulfill your health care needs in ways that you will not find elsewhere. It is not only that we care; it is the way we care. We consider ourselves more than a hospital, we consider ourselves vital members of the community. We are committed to your care. We wish you and your family all the best. Respectfully and yours in service, Todd Stepanuik, President & CEO

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Welcome The South Huron Hospital Foundation was created as a separate entity in 2007 to assist the Hospital in providing the best emergency care possible and furnishing the community with important diagnostic equipment close to home. Over the last several years, the Foundation has accomplished exactly what it set as its objective. Over two million dollars has been spent on state of the art technology, digital imaging and strategies to eliminate air-borne diseases. Support from every corner of the Hospital’s catchment area, from Lucan and Grand Bend, to Zurich and Hensall and Exeter has helped the Foundation continue to meet identified needs.  The members of the Foundation appreciate the demands placed on families as scores of worthwhile charities are vying for support right now. The decision to donate to the Foundation will be rewarded when first-rate emergency service is required quickly or when tests are carried out conveniently and locally rather than going to London or Stratford. For 2016, the Foundation has decided to help raise funds for an expanded set of palliative care services including, but not limited to, the creation of Jessica’s House, a South Huron hospice. To shepherd the creation of a local hospice through to completion to the best of our abilities and in light of government funding decisions. The Foundation will continue to support our wonderful hospital capital needs as requested and approved by the Hospital, we remain committed to the sustainability and quality of care provided by our excellent team. We will raise these much needed funds though our fabulous Spring Gala, the Fall Golf Tournament and our very successful LOCAL Radiothon. In addition to these events, we receive tribute gifts to honour a loved one as well as Legacy and Planned Gifts left to the hospital in recognition of the excellent care provide by our compassionate and skilled staff. If you would like to contribute in any way, as a volunteer, a Board member or a contributor, please call 519-235-2700 extension 5133 for more information. Sincerely,

Kimberley Payne Executive Director

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Welcome to South Huron Hospital Association....................................................... 3 South Huron Hospital Foundation........................................................................... 4 Patient Bill of Rights and Responsibilities.............................................................. 7 Our Vision, Mission, and Values.............................................................................. 8 Who Are We?........................................................................................................... 9 Contact Information .............................................................................................. 10 Directions to the Hospital...................................................................................... 11

Welcome

Table of Contents

your admission day What to Bring......................................................................................................... 12 What Not to Bring.................................................................................................. 13 When you arrive on the Unit.................................................................................. 13

hospital information Admitting and Patient Registration/Switchboard.................................................. 15 Accessibility........................................................................................................... 15 Accommodation..................................................................................................... 15 Ambulatory Care Clinics....................................................................................... 15 Alternate Level of Care/CCC................................................................................. 15 EMS/Ambulance Services/Private Transfer Services............................................ 15 Billing.................................................................................................................... 16 Cafeteria/Food Services......................................................................................... 16 Call Bell................................................................................................................. 17 Community Care Access Centre (CCAC) ............................................................. 17 Compliments, Concerns or Comments ................................................................. 17 Diabetes Educators ................................................................................................ 17 Registered Dietitian Services................................................................................. 18 Diagnostic Imaging................................................................................................ 18 Emergency Department......................................................................................... 18 Environment........................................................................................................... 19 Fire Safety/Emergency Situations.......................................................................... 19 Gift Shop................................................................................................................ 19 Health Records....................................................................................................... 19 Hospital Security.................................................................................................... 20 Infection Control.................................................................................................... 20 Hand Hygiene .................................................................................................... 20 Signs on the Door............................................................................................... 20

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Welcome

Laboratory.............................................................................................................. 21 Learning................................................................................................................. 21 Newspapers............................................................................................................ 21 Parking................................................................................................................... 21 Patient Mail............................................................................................................ 21 Patient Safety......................................................................................................... 21 Physiotherapy Department..................................................................................... 21 Cardiac Stress Testing........................................................................................ 21 Preventing Falls..................................................................................................... 22 Privacy................................................................................................................... 23 Research................................................................................................................. 23 Satisfaction Survey................................................................................................ 23 Social Work Services ............................................................................................ 23 Speech-Language Pathology ................................................................................. 24 Spiritual and Religious Care.................................................................................. 24 Visiting Hours........................................................................................................ 25 In-patient Unit.................................................................................................... 25 Emergency Department / Out-Patient Areas...................................................... 25 Washrooms............................................................................................................. 25

PARTICIPATING IN YOUR CARE...........................................26 COMMUNITY RESOURCE GUIDE................................... 29-32 partner information Grand Bend Area Community Health Centre........................................................ 33 Grand Bend Area Community Health Centre Programs........................................ 34

Community Supporters INDEX PAGE.........................35

Please note that we are constantly changing to meet your needs. Information presented may be subject to change.

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South Huron Hospital Association’s Patient Bill of Rights and Responsibilities represents important beliefs and behaviors that our staff and physicians strive to achieve in our relationships with our patients, families and our community.

Welcome

Patient Bill of Rights and Responsibilities As a Patient you have the right to: • High quality, evidenced-based and patient-centred care that respects your unique needs, preferences, and values. • Have access to the healthcare services that you need in a safe and clean environment. • Be treated at all times with compassion, professionalism, dignity and respect. • Know the full name and role of your healthcare team. • Have the collection, use and disclosure of your Personal Health Information handled in a secure and confidential manner. • Receive all your healthcare information or education in a clear, accurate and complete way. • Participate actively in your care planning and in decision-making related to care. • Accept or refuse any medications or treatment at any time and once you have all the necessary information you need to make an informed choice. • Be informed of unintended and preventable events that resulted in harm during your care and measures that the Hospital intends to put in place to prevent future incidents. • Be provided with information about the Hospital complaints process so that you can ask questions and express concerns about your care or services without compromising access or quality of your care. Mutual respect, cooperation and active partnering in care are essential to delivery of quality healthcare.

As a Patient you are responsible for: • Providing all necessary information as requested by your healthcare team and notify them of any changes. • Being actively involved in your plan of care and to ask questions when you do not understand or require more information. • Playing an active role in promoting safety. • Sharing any concerns about your care with the healthcare team. • Following the treatment plan created for you to the best of your ability and recognizing the risks and consequences of refusing treatment and/or leaving the hospital against medical advice. • Being courteous and respectful of other patients, visitors and your care providers. • Being respectful of Hospital property and comply with Hospital regulations and policies.

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Welcome

Our VISION

To improve the overall health and well-being of our communities through being a leader and working with partners in an integrated and sustainable rural health care system.

Our MISSION

As your healthcare partner close to home, dedicated to quality and safe patient care we will: • Treat everyone with respect, compassion and dignity • Place patients and families as a core focus • Build a workplace environment where all staff, physicians and volunteers feel valued and have opportunities to grow • Strengthen and expand our relationships with stakeholders and health care partners • Demonstrate our social responsibilities and good stewardship of all resources

Our VALUES Which Translate Into Actions

CARING – We will provide excellent care, and make our patients, staff, physicians and volunteers feel cared about. ACCESSIBLE – We will overcome barriers, and work to ensure our patients have care “close to home”. RESPONSIVE – Working hard to reduce wait times for services. We want our communities to know they can find help with their questions and concerns about their care. INTEGRITY – We will make ethical decisions, embrace positive change, and face challenges with the intent to make the system better for those we care for. NETWORKING – We will build strong collaborative relationships that provide our communities with health promotion strategies and solutions that are understandable with transitions that are seamless and easy to navigate GROWTH – We will be good stewards of our resources, with worthwhile growth objectives and goals that stretch our physicians, staff and volunteers to reach their full potential as we strive to achieve our vision and mission.

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SHHA serves a catchment area in excess of 19,000 clients which includes the Municipality of South Huron and its adjacent communities. The Hospital plays a pivotal role in our community.

Welcome

Who Are We? SHHA provides 24/7 emergency services, laboratory services, diagnostic imaging services, and Out-patient clinic services, etc. The hospital is the primary care service provider for the communities we serve.

SHHA offers: • 19 In-patient Beds • 24 hour Emergency Department • Bone Mineral Density Program • Cardiac Stress Test Clinic • Community Outreach Program • Diabetes Education • Digital Imaging (X-rays and Ultrasound) • Echocardiograms • Family Practice Clinic • Laboratory Services (primarily for In-patients & Emergency patients) • Physiotherapy (primarily for In-patients) • Pulmonary Function Testing • Social Work • Speech Language Pathology • Walk-In Clinic Out-Patient Consultants Clinics – by physician referral • Internal Medicine/Cardiac Stress Testing – Dr. Fianni • Endocrinology/Internal Medicine/Cardiac Stress Testing – Dr. McLean • General Surgeon – Dr. McCune • Pediatric Respirology – Dr. Lyttle • Gynecology – Dr. Nascu • Skin Clinic – Dr. Howard • Psychiatry – Dr. Gangdev • Pediatrics – Dr. Montiveros * Telemedicine (OTN) - Through our partnership with Grand Bend Area Community Health Centre and the Ontario Telemedicine Network, you may consult with a specialist through videoconferencing. This can be done at SHHA or at the GBA CHC Hensall site. Out-Patient Consultant Clinics - self referral • Arthritis Society - help for those living with the arthritis pain. Clinic held twice monthly. Call for appointment: 1-800-321-1433 x 1221 • Foot Clinic - help for those living with foot and lower limb pain. Pedorthist clinic held weekly. E-mail or call for appointment: admin@solescience.ca or 1-844-337-7653

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Welcome

• Choices for Change - help for those living with addiction. Call for appointment with Counselor: 1-877-218-0077 • Palliative Care and Bereavement - help for those coping with loss or losing loved one. Call for appointment: 519-235-2510 The South Huron Medical Centre at 23 Huron Street West, across from South Huron Hospital in Exeter, is home to both the South Huron Family Practice Clinic and the South Huron Hospital Walk-In Clinic. Family Practice Clinic (FPC) • Dr. Ryan, Dr. Mussani, Dr. Lam, Dr. Bueno, Dr. Farrell, Dr. Ashtarani • To make an appointment with your family doctor, please speak to Patient Registration or a Nurse by calling 519-235-3343 Monday to Friday (except holidays). Staff is available to answer your call between 8:30 a.m. to 4:30 p.m. We are closed for lunch 12:00 p.m. to 1:00 p.m. • Patients of the FPC doctors can have lab tests or routine injections between 8:00 a.m. and 10:30 a.m. Monday to Friday. An appointment is necessary. You can make an appointment in person, by calling or by e-mailing. • Telephone call volumes are often high to the clinic, often making it difficult for patients to get through. If you use e-mail, you can communicate your non-urgent requests to us that way. Please ask for an e-mail agreement form if you wish to use e-mail to communicate with us. • For Prescription Renewal requests, please call/e-mail no less than two weeks of running out of your medication. Walk-In Clinic • The Emergency Department is to be used only for true emergency cases. For all others, it is expected that you will consult with your family physician. In times when this is not possible, the Walk-in Clinic is available. • The Walk-in Clinic is open Monday to Friday (except statutory holidays) from 3:45 p.m.–6:45 p.m. Saturday, Sundays and Statutory Holidays 10:45 a.m.–1:45 p.m. Breast Feeding Clinic • The Huron County Health Unit holds a Breast Feeding Clinic every Friday morning from 9:00 a.m. to Noon at the South Huron Medical Centre. A Registered Nurse is on hand. There is no charge and no appointment is necessary.

Contact Information South Huron Hospital Association 24 Huron St. West Exeter Ontario, N0M 1S2 Telephone: 1-519-235-2700 Fax: 1-519-235-3405 E-mail: shha.administration@shha.on.ca Website: www.shha.on.ca

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Patient Services Directory

South Huron Medical Centre 23 Huron St. West Exeter Ontario, N0M 1S2 Phone: 1-519-235-3343 Fax: 1-519-235-3845


East of Exeter • Follow Thames Road/Highway 83 West • Turn LEFT onto Main Street/Highway 4 • Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.

Welcome

Directions to the Hospital

West of Exeter (from Grand Bend) • Follow Thames Road/Highway 83 East • Turn RIGHT onto Main Street/Highway 4 • Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road. South of Exeter • Follow Highway 4 North to Exeter • Turn LEFT onto Huron Street West – The hospital is on the right-hand side of the road. North of Exeter • Follow Highway 4 South to Exeter • Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.

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Your Admission Day

Your Admission Day All personal information (necessary for hospital and government records) is considered strictly confidential. It is important that you make staff aware if you have a Health Care Directive or if you have been in a hospital out-of-province during the past year.

What to Bring

• Ontario Health Card and photo identification • Other health insurance card (e.g., Green Shield, Blue Cross, London Life) if you have extra coverage for semi-private or private accommodation and other costs not covered by OHIP • Advance Directive or Power of Attorney for Personal Care if you have one Personal Items • You should bring only necessary personal toiletry articles such as a shampoo/ soap, deodorant, toothbrush, toothpaste, denture cleaner, comb/hair brush, shaving items, or cosmetics (NO scented products, please). • Although the hospital provides patient gowns, you may want your own pajamas or nightgown together with a bathrobe (no longer than mid-calf to reduce risk of trips/falls) and slippers (with closed backs). • If bringing street clothes, bring clothes that will allow you to get dressed easily and as independently as possible. NOTE: Your family members may be asked to bring other articles of clothing to you after admission. • Please bring and inform staff of any assistive devices used routinely (e.g., hearing aids, glasses, prosthesis, etc.). • Special equipment: If you have your own special wheelchair, walker, braces, splints, supports, etc., please have these items brought to the hospital. • Ensure that any item you have brought into the hospital is labelled clearly with your name.

Medications Bring all current prescription and non-prescription medications (including any herbal or vitamin supplements) in their original containers. Some medications are not supplied by the hospital and you may be required to supply your own. Any medications required during your stay will be prescribed by your doctor and will be brought to you by your nurse.

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• • • • •

Valuable papers or documents Scented personal care products Items of sentimental value, jewellery or expensive clothing, large amounts of cash Alcoholic beverages Electrical appliances • All electrical appliances must be left at the nursing station to be checked by the Maintenance Department staff.

The hospital WILL NOT accept responsibility for patients’ personal items and valuables. We advise that upon admission all valuable items be sent home with a family member.

When you arrive on the In-patient Unit

While in hospital, there will be a core team of staff responsible for you and your care. In order to provide you with individualized care, we will ask you many questions upon your admission to the unit i.e., age, religion and dietary preferences, etc. These questions are part of a standard admission history to assist us to ensure we understand and attempt to meet your needs, while at the same time, decreasing the number of times you are asked the same questions.

Your Admission Day

What Not to Bring

It is also very important to inform us if you: • Have an allergy, types of reactions and any Medical Alert Identification. • Had a recent infection, e.g., gastro-enteritis (diarrhea & vomiting) or any serious infections in the past, such as TB. • Need someone to deal with your immediate personal concerns. • Need someone to assist you to deal with your benefits, pensions or allowances. • Have any valuables or money that needs to be locked away. We will encourage you to send any valuables or funds home with a family member or friend. • Have any Out-patient clinic appointments which you will miss while you are in hospital, including any private transport that has been arranged. • Need help to stop you smoking during your stay. We will assist and support you in a smoking cessation program. Nursing staff typically change shift three times in a 24 hour period (7 a.m., 3 p.m. & 11 p.m.). During this time you may see staff speaking and ‘handing off’ information to one another. They are passing on vital information about your care and other unit related issues so communication about your care is not lost. If you have any questions related to this communication, please feel free to ask your assigned nurse. The healthcare team participates in daily interdisciplinary care rounds at 10:30 a.m. The entire team will meet in the nursing station during this time. Rounds assist the team to collaborate, raise concerns and ask questions in order to put plans in place to assist in meeting short term and long term goals for your discharge.

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Your Admission Day

Telephone Enquiries We understand your relatives and friends will be anxious to ask about your health and progress. While we understand and wish to answer questions, answering a large number of phone calls takes a nurse or team member away from care at the bedside. Please assist us by nominating one person to phone on behalf of your family and friends. This individual can then relay any information and updates to family and friends thus decreasing calls to the unit. Your Care and Treatment Plan We want to make sure that you understand why your treatment and care plan are needed. Before you receive any treatment, the person treating you will explain to you what they are recommending and answer any questions you may have. You are an equal partner in your care and treatment plan. Planning for Discharge/Transfer of Care: The healthcare team focuses on planning with you for your discharge right from the time you are admitted. Your health and social needs will be assessed during your time in hospital, and plans for your care upon discharge will be discussed with you and your family. If assessment indicates that you may or will require assistance to enable your safe discharge home, you will be advised on the most appropriate and safe option(s) available to you. There are many different options, but several common may consist of: • Returning home with health and/or social support; • Receiving further short term rehabilitation either on the unit, in your own home or in a residential setting; • Residential or nursing home care (short or long term). The day before your discharge, you and your family should check or review the following: • Prescriptions required • Follow-up with home supports • Transportation arrangements NOTE: Payment of transportation to your discharge destination is NOT the responsibility of the hospital. Information is available from nursing staff should there be any questions in this regard. On the day of discharge, please be advised that discharge time is 1:00 p.m. Please feel free to discuss any concerns you or your family may have about your discharge at any time during your hospital stay. The entire care team is available to assist and support with discharge arrangements as care does not end after discharge from hospital.

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Admitting and Patient Registration/Switchboard Location: Services:

Main entrance Telephone, reception and registration of patients

Accessibility

Accessibility refers to the efforts to identify, remove and prevent barriers to people with disabilities that visit, work, or use the hospital facilities, services and property. To provide feedback to SHHA, please call 519-235-2700 ext. 0 and ask for the Accessibility Coordinator. Accessibility information is available on the SHHA website at www.shha.on.ca

Hospital Information

Hospital Information

Accommodation

Our Patient Registration staff will make every effort to provide you with the type of accommodation you request. Our hospital provides standard ward, semi-private, and private rooms. Semi-private and private rooms (if requested by you) do cost more and must be paid by you or your insurance company. If you have insurance coverage, please contact the business office. Call 519-235-5154.

Ambulatory Care Clinics

Hours of Operation: Monday to Friday 8:00 a.m. to 5:00 p.m. by appointment only. The following clinics are provided: General Surgery, Endocrinology/Internal Medicine, Cardiology, Pediatric Respirology, Psychiatry, Gynecology, Skin Clinic, and Pediatrics. A doctor referral is required.

Alternate Level of Care/CCC

An Alternate Level of Care (ALC) patient is one who has finished with the acute phase of his or her treatment, but is still occupying an acute or rehab care bed. The Community Care Access Centre (CCAC) will work with you and your healthcare team to make sure that you are transferred or discharged to an appropriate setting that meets your needs. Patients who are ALC are required to pay a co-payment to the hospital during this time, unless exempt by the Ministry of Health and Long Term Care policy and definitions.

EMS/Ambulance Services/Private Transfer Services

As mandated by our local Emergency Health Services (EMS), patients may not be able to access routine appointment transfers by ambulance (e.g., CT scans, follow-up appointments, etc.). To facilitate treatments/tests, appointments, and discharge home, patients will be offered a private patient transfer service.  Note: Discharge of patients home includes discharge of patients returning to a nursing home.  Patients are responsible for all charges associated with using a private transfer service to accommodate non-emergency needs. If a patient has a scheduled appointment, is medically stable, and can go by car, we encourage family members to take their loved one to his or her appointment.

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Hospital Information

Billing

You are responsible for full payment of any charges not paid by OHIP or supplementary insurance plans. Payments must be made at the Business Office located on the first floor in Room 110. The office is open Monday to Friday 7:00 a.m. to 3:00 p.m. and SHHA accepts cash, cheques, VISA, Master Card, or debit. The following list is not complete, but includes some of the expenses which are not covered by OHIP:

Accommodation – Daily rate for semi-/private. It is the responsibility of the patient to ensure supplementary coverage is available through a third party insurance provider (e.g., room accommodations). Out-of-country, uninsured residents, and patients without a valid health card are responsible for all charges associated with their medical visit, such as x-rays, laboratory tests and physician fees. All patients are responsible for any charges not covered by OHIP (e.g., crutches, casts and splints, and/or doctor’s notes). Please direct any questions regarding charges to the Business Office by calling 519-235-5154 during office hours.

Televisions/Telephones It is the patient/family member’s responsibility to contact Registration/Business Office to connect or disconnect service. Instructions for connection and cost are available on the TV Monitor in each room. A $50.00 cash deposit or Credit Card information is required before hook up.

Patients wishing to make long distance phone calls can do so by: 1. Collect Call 2. Use their own personal phone card 3. Pay a $5.00 fee. Patient Registration or the Business Office will collect the fee before the call is made. A television is provided in the patient lounge. A pay phone is available inside the main entrance of the hospital.

Cafeteria/Food Services

Location: Main floor, Room 501 Hours of Operation: SHHA cafeteria is open from 9:00 a.m. to 6:30 p.m. Food and beverages are available for purchase in our Cafeteria. Items include coffee, tea, juices, soft drinks, fresh baked goods and a variety of sandwiches. A daily lunch special is served between 11:45 a.m. and 1:30 p.m. SHHA works with our Registered Dietitian to create healthy meals for our patients. Special needs and requests are always considered and provided for whenever possible. Food is delivered to our patients using the following schedule:

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Lunch - 12:10 p.m.

Dinner - 5:15 p.m.

It is very helpful if your over-bed table is cleared before each meal to make room for your meal tray. A vending machine, serving cold drinks, is located in the main lobby of the hospital.

Call Bell

Your call bell is your link to your healthcare staff. If you require assistance, press the button on the end of your call bell cord to alert the Nurses’ Station. The nurses will respond to you through an intercom speaker in your room.

Community Care Access Centre (CCAC)

The CCAC Care Coordinator is an integral part of the care team and assists with discharge planning. The CCAC Care Coordinator is your link to a seamless discharge home to the community. The primary functions of the CCAC Care Coordinator include:

Hospital Information

Breakfast - 8:15 a.m.

• • • • •

Assessments Discharge planning/coordination Participation in patient and family/Substitute Decision Maker (SDM) conferences Participation in daily patient care rounds Direct liaison with community agencies which may provide you support upon discharge • Completion of Long Term Care applications and transitions to other facilities Local Telephone: 519-527-000 ext. 4945 or 519-235-2700 ext. 5198

Compliments, Concerns or Comments

Your compliments, concerns or comments about your care and your rights as a patient are important to us. We are committed to responding to any feedback expressed by a patient, family member, or visitor so please share with us. For immediate feedback which is of an urgent nature, please ask to speak with either the department manager or the Patient Relations Coordinator. If your feedback is less urgent, please send your feedback to the Hospital by mail, email or phone. Telephone: Email: Mail:

519-235-2700 ext. 5110 or 5169 patientrelations@shha.on.ca Attn: Patient Relations South Huron Hospital Association 24 Huron St. West, Exeter, ON N0M 1S2

Diabetes Educators

SHHA offers diabetes education and management as part of the Huron Perth Regional Diabetes Program. The SHHA diabetes team is a Registered Dietitian CDE and a Registered Nurse CDE. A Certified Diabetes Educator (CDE) is a healthcare professional who is specialized and certified to teach people with diabetes how to manage their condition.

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Hospital Information

The program offers individual and/or small group sessions to provide information as well as promote self- care behaviours including goal setting for healthy lifestyles, healthynutrition, management of medications and or insulin, how to test blood sugars and what the results mean, value of healthy activity, how to problem solve, how to reduce risks and promote healthy coping skills. This team helps to educate and support individuals/families living with diabetes, provide information about diabetes and available resources. Any adult person with pre diabetes, Type 1, Type 2, or Gestational diabetes may access the program through self- referral or health professional/physician referral. Please contact our Administrative Assistant to schedule an appointment at 519-235-5175. The clinic is open 9:00 a.m. - 4:00 p.m. Monday to Friday.

Registered Dietitian Services

A registered dietitian is a health professional who can provide advice and education on foods and nutrition. Dietitians help people of all ages to make healthy eating and lifestyle choices to promote health and manage certain medical conditions. The SHHA dietitian is available to In-patients and also on an individual Out-patient basis. A physician’s referral is not required. For information or to make an appointment, please call 519-235-5160.

Diagnostic Imaging Hours of Operation: • 7 days a week: 7:00 a.m. to 11:00 p.m. • Ultrasounds will be booked Monday to Friday only. After regular working hours and statutory holidays, the department is staffed by “on-call” personnel for emergencies only.

Services: X-ray, Bone Mineral Density Testing, Ultrasound, Spirometry, Electrocardiogram, Holter Monitors/Loop Recordings and Pulmonary Function Testing. Most services require a booked appointment and may involve special preparation.

Emergency Department Hours of Operation: 24 hours a day, 7 days a week Services: • 24-hour emergency services • When you arrive you will be triaged by a nurse • Patients are seen in order of severity of their illness, not on a “first come, first serve” basis. • Please note that no medical advice or results will be given over the telephone • If it is an emergency, please come to the Emergency Department • For other issues, call Tele health at 1-866-797-0000

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Smoking In accordance with the Municipality of South Huron By-laws, Electronic Cigarettes Act, and the Ministry of Health smoking regulations, and to comply with the Smoke-Free Ontario Act, smoking is no longer permitted on Hospital property, either inside or outside. SHHA is a smoke-free environment and NO smoking is allowed on any hospital property. Balloons Since latex balloons can cause allergic reactions in some people, we ask that NO latex balloons be brought onto the premises. Only Mylar balloons are allowed at SHHA. Perfumes/Scented Flowers As per hospital policy, perfume, after-shave cologne, other scented personal care products and strong smelling flowers (e.g., lilies and hyacinths) are not permitted in the hospital as some people are allergic to them.

Hospital Information

Environment

Fire Safety/Emergency Situations

During your hospital stay, you may hear one of our regular fire drills or other emergency situation testing. When you hear the fire alarm/overhead page, stay where you are and remain calm. We will inform you should any action become necessary. Please stay where you are until the “all clear� signal is given. Elevators or telephones must not be used when there is a fire or a fire drill.

Gift Shop Location: Just inside the main entrance, adjacent to the public waiting room. Hours of Operation (if staff available): Monday to Friday 10:00 a.m. to 12:00 p.m. 1:00 p.m. to 3:00 p.m. 6:30 p.m. to 8:00 p.m. Saturday and Sunday 2:00 p.m. to 4:00 p.m. If the gift shop is closed, please ask Patient Registration and they will assist you with your purchases. Hospital Auxiliary volunteers manage the gift shop which serves the needs of our patients, staff, and daily visitors. Through the operation of the gift shop and other public fundraising events, the Auxiliary has supported the hospital with thousands of dollars. This money is used to purchase much needed hospital equipment.

Health Records Hours of Operation: Monday to Friday 8:00 a.m. to 4:00 p.m. Closed daily from 12:00 p.m. to 12:30 p.m. for lunch Services: Maintenance of health records, transcription, audits, statistics, storage and release of patient information.

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Hospital Information

Hospital Security

Hospital staff and volunteers are easily identified by their photo identification badge. Please notify a staff member immediately if you observe any suspicious activity or individuals, have any security concern, or if you have lost a personal item. SHHA staff members must identify themselves. All staff and volunteers are required to wear their hospital photo identification badges. This badge assures you that the person who delivers your care is a hospital employee. When you are admitted to hospital, an identification armband will be applied to your wrist. Patient identification is a key factor in the safe delivery of care and letting people know who you are is one way you can help to make your healthcare safer! You may or may not have an additional coloured bracelet applied depending on your needs and this serves as a way to communicate with all team members. PLEASE DO NOT remove your bracelet until you are discharged from hospital. We request that you notify nursing staff if you require a replacement bracelet. A wide range of security measures are in place for your safety and protection including 24-hour video surveillance cameras and locked doors. SHHA is committed to providing a safe and secure working environment, free of violence and aggression. We will not accept any act of violence or aggression toward any member of staff. Incidents of verbal or physical abuse, threats or assaults may be dealt with by calling the Ontario Provincial Police as necessary.

Infection Control

Hand Hygiene Hand hygiene involves everyone in the hospital, including staff, patients, families, and visitors and it is one of the best and most effective ways you and your healthcare team can prevent the spread of many infections. Patients, their families and visitors should also practice good hand hygiene and wash their hands before and after entering patient rooms. While you are visiting the hospital, we encourage you to use the instant hand sanitizers located at the main entrances and various locations throughout the hospital. Signs on the Door A coloured sign hanging at the entrance of a patient’s room alerts patients, families, visitors and staff that extra infection control practices are required when visiting or caring for the patient. The signs will guide those entering as to what precautions to follow and the appropriate Personal Protective Equipment (PPE) they are required to wear when visiting. PPE may be gowns, gloves and/or masks and is located outside of the patient’s room. Visitors should not visit other patients in the hospital after being in an isolation room. Visitors should never hesitate to ask staff for assistance if unsure of signage. Patients are welcomed to leave their room but must speak with their nurse first. If you have any questions or concerns please inquire with the nursing staff or contact the Infection Control Practitioner.

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Patient Services Directory


Laboratory services such as Chemistry, Hematology & Coagulation, Urinalysis, Blood Gases and Blood Collection are available primarily to In-patients and Emergency patients, and also for tests ordered at the Walk-in-Clinic. Laboratory hours are 8:00 a.m. to 9:45 a.m.

Learning

SHHA supports and embraces life-long learning. You may see team members accompanied by students and/or other professionals. We are hopeful you will accept their presence as a valuable part of their training and learning, but you may refuse to allow them to be present, without affecting your care and treatment.

Newspapers

The local newspaper (Times Advocate) is available for purchase in the gift shop.

Hospital Information

Laboratory

Parking

SHHA offers FREE parking for patients and visitors. Public parking is located directly across from the Hospital and on both sides of the South Huron Medical Centre.

Patient Mail

Mail is delivered daily to the hospital. Patient mail should be addressed clearly with the patient’s full name and room number if possible as follows:

Name of Patient and in brackets write (PATIENT) c/o South Huron Hospital Association 24 Huron Street West Exeter, Ontario N0M 1S2

Patient Safety

Ensuring patient safety is a fundamental element of high quality healthcare. To this end SHHA supports a culture of safety for patients by including them and their families when making decisions and planning safety and quality improvement initiatives.

Physiotherapy Department

Physiotherapy services are available to In-patients five days a week. Out-patient services are not funded by the Ministry of Health and Long Term Care and as such are limited to a select number of patients who meet certain criteria and are available three days a week. If you have private insurance coverage you will be asked to use these services.

Cardiac Stress Testing SHHA provides cardiac stress testing to scheduled patients who have been referred by his or her doctor. The purpose of this test is to see how well your heart reacts to exercise while walking on a treadmill (moving belt). During the test, and in the post exercise period, your heart rate, blood pressure, and electrocardiogram will be carefully monitored. This data provides valuable information about the status of your heart, lungs, blood pressure, and general physical fitness.

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Hospital Information

In preparation for the test • Bring a list of all the medications that you are currently taking, and take them as you normally would. If you are on beta-blockers (check with your doctor or pharmacist) you may need to have this medication changed 3 days prior to the test. • Do not take erectile dysfunction medication for at least 24 hours prior to test. • Do not drink any beverages containing caffeine (pop, coffee, tea) and please try not to smoke for at least 4 hours prior to the test. • Light food may be eaten up to 2 hours before test. If you are diabetic, take your insulin or diabetes medication and eat a normal breakfast. You may drink water during the 2 hours prior to the test. • Refrain from alcoholic beverages for at least 24 hours prior to the test. • Wear clothes suitable for exercise. Your shoes should be comfortable and secure on your feet (running shoes if you have them). Wear socks. If it is wet outside, please bring dry shoes. • Do not use bath oils or creams on your chest area for 2 days prior to the test. • It is advisable to have someone available to drive you home following the test. PLEASE ARRIVE 15 MINUTES BEFORE TEST If for any reason you are unable to keep your scheduled appointment, please call us at 519-235-5164.

Preventing Falls

Each patient is assessed for falls risk at the time of admission. If you are found to be at high risk for a fall, your healthcare team will place you on a fall prevention plan of care. If you are at risk for falling, we will share this information with staff involved in your care. Please help us by making sure that if visitors lower the side rails of the bed, the rails are raised again before leaving. Falls are a common concern for people in the hospital and can result in more pain and suffering, a setback in healing, or a longer hospital stay. We would like to teach you and your family ways to make your environment safer to help prevent falls. We also want you to know about methods we may use in the hospital to decrease the chance of falling. When you are hospitalized, your risk of falling may be greater due to medications, new environments and weakness. To help prevent a fall, follow these guidelines: • Call for assistance any time you feel you need it. • Be aware of the activity level that the doctor has ordered for you or your loved one (e.g., bed rest, bathroom privileges). Please check with your nurse to find out what activity level is ordered for you. • If you use a cane or walker at home, you should use them here. We have therapists who can teach you how to use these. Ask the nurse or doctor if this help is needed. • Report spilled liquids, obstacles, or other safety risks to hospital staff.

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Patient Services Directory


SHHA is committed to keeping your personal health information safe and confidential. The privacy of our patients is very important to us. Please contact us at 519-235-2700 extension 5176 if you have any questions or concerns about your privacy at the hospital. SHHA is subject to the Freedom of Information and Protection of Privacy Act (FIPPA). This act is to provide public access to records in the custody and control of SHHA after January 1, 2007. This right of access is limited by exclusions and exemptions. Your personal health information is not included in FIPPA and is protected under the Personal Health Information and Protection Act (PHIPA).

Research

For the last several years, SHHA has become well known and recognized as “The Little Hospital That Does... ‑“Research”. Our research has allowed us to understand and improve the care we provide to our patients. Having published and presented our research in many places, SHHA has been able to share the good work that we do here and has allowed us to understand how well we are doing compared to other healthcare facilities.

Hospital Information

Privacy

Satisfaction Survey

As a follow-up to your visit, you may receive a satisfaction survey from SHHA. It would be greatly appreciated that you, your family or SDM complete this survey to the best of your ability and return it as soon as possible. Your feedback, good or bad, is valuable to us and it will be used to improve how we provide care.

Social Work Services

Full-time services supporting In-patients and Out-patients of SHHA

Social Work Services for In-patients & Families: The role of social workers in an interdisciplinary team is to provide the psychosocial perspective to complement the biomedical perspective. Working in concert with doctors, nurses, and allied health professionals, social workers sensitize other health care providers to the social and emotional aspects of a patient’s illness. Hospital social workers use case management skills to help patients and their families address and resolve the social, financial and psychological problems related to their health condition. Job functions that our social worker might perform within our hospital include: • Helping patients/families adjust to hospital admission; possible role changes; exploring emotional/social responses to illness and treatment; • Educating patients on the roles of health care team members; assisting patients and families in communicating with one another and to members of health care team; interpreting information; • Educating patients on the levels of health care (i.e., acute, rehab, home care); entitlements and community resources • Facilitating decision making on behalf of patients and families; • Employing crisis; Intervention;

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Hospital Information

• • • •

Providing or making referrals for individual or family psychotherapy; Educating hospital staff on patient psychosocial issues; Promoting communication and collaboration among health care team members; Ensuring communication and understanding about post-hospital care among patient, family and health care team members; • Coordinating patient discharge and continuity of care planning; Hours of service are Monday through Friday 8:30 a.m. – 4:30 p.m. Contact Information: Jessie Brown 519-235-2700, extension 5143

Social Work Services for Outpatients & Families: Social work is a profession concerned with helping individuals, families, groups and communities to enhance their individual and collective well-being. It aims to help people develop their skills and their ability to use their own resources and those of the community to resolve problems. Social work is concerned with individual and personal problems, but also with broader social issues such as poverty, unemployment and domestic violence. Social workers provide direct services to individuals, couples, families, and groups in the form of counselling, crisis intervention, and therapy, as well as advocacy, coordination of resources, and case management. The emotional well-being and mental health of the client is of utmost concern to Social Work. Our Social Worker provides individual counselling for clients who are struggling with various mental health difficulties and struggles in their lives such as depression, anxiety, relationship complications, adjustment to illness/disability & managing stress, just to name a few. If our Social Worker cannot meet the client’s need she will ensure that the appropriate links are made to resources available in the community. Referrals to Social Work can be made by the individual themselves, a doctor or another healthcare provider in the community. Hours of Service are Monday through Friday 8:30 a.m. – 4:30 p.m. Contact information: Jessie Brown 519-235-2700, extension 5143

Speech-Language Pathology Part-time services to SHHA Services: • Evaluation of adult In-patients for swallowing problems • Preschool aged children through Small Talk Program for Huron and Perth counties

Spiritual and Religious Care

SHHA has relationships with established religious traditions and serves patients and families of all faiths. Please speak with your nurse if you need to contact a pastor or clergy. Bibles are available upon request to your nurse.

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Patient Services Directory


SHHA recognizes the importance of patients having the ability to receive visitors while under our care. SHHA reserves the right to ask visitors to leave a patient’s room, treatment room, or In-patient unit, at any time, in order to respect a patient’s right to privacy and comply with the Personal Health Information Protection Act (PHIPA 2004).

In-patient Unit • Two visitors at a time will be permitted in the patient’s room unless otherwise posted. It is always best to check at the Nurses’ Station if there is any question regarding visiting restrictions. Emergency Room/Out-patient Areas • One support person may accompany the patient. Special consideration may be given when the patient is a child or person with special needs.

Hospital Information

Visiting Hours

If possible, please plan your visit so that patient care, therapies, and rest can be scheduled. We ask that in order to protect our patients that you delay your visit if you are feeling unwell.

Washrooms Fully accessible public washrooms are located in the following areas: • Main Floor: Located beside the elevator, Room 403 (wheelchair accessible) Located on the In-patient unit across from Room 205 • Lower Level: One is located where the two hallways meet, Room B102 (wheelchair accessible) One is located across from the SHHA Board Room (Room B113)

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Participating in Your Care

Participating in Your Care One of the keys to getting the best healthcare is to take part and be involved in every decision about your care. You are the one who knows the most about your own health! You should discuss your plan of care with your doctor, nurse and other members of the healthcare team. Be informed about your treatment. Ask about your treatments and continue to ask questions if you do not understand. ALWAYS MAKE SURE YOU ARE GETTING THE RIGHT TREATMENTS AND MEDICINES BY THE RIGHT HEALTHCARE PROFESSIONAL. DO NOT ASSUME ANYTHING. • Tell your nurse or doctor if something does not seem right. • Know what time of the day you normally get medicine. If you do not receive it, tell your nurse or doctor. • Make sure your nurse or doctor always checks your ID and asks your name before he or she gives you your medicine or treatment. SPEAK UP IF YOU HAVE ANY QUESTIONS OR CONCERNS. IF YOU STILL DO NOT UNDERSTAND—ASK AGAIN. • Do not be afraid to ask about safety or if your healthcare professional has washed his or her hands. • Do not be afraid to tell a healthcare professional if you think he or she has confused you with another patient. • Do not be afraid to ask for more information about a medication, test or procedure. EDUCATE YOURSELF ABOUT YOUR ILLNESS. LEARN ABOUT THE MEDICAL TESTS YOU GET AND YOUR TREATMENT PLAN. • Write down important facts your doctor tells you. • Read all medical forms and make sure you understand them before you sign anything. If you do not understand, ask your doctor or healthcare professional to explain them. • Write down any questions you have for your healthcare team. You may receive a lot of information all at once, which can be confusing. You may want to use the following pages to take notes or to ask a family member or friend to attend your consultation with your doctor/nurse. Please feel free to talk to your SHHA healthcare team about any concerns you may have. We welcome your questions!

Here are some good questions you may want to ask: • Can you tell me more about my medical condition? • What is the purpose of this test or treatment? • What does this test/treatment involve? • What is this medication for? • What should I do when I go home?

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Patient Services Directory


Name

Number

Participating in Your Care

Names and telephone numbers:

Appointments: Who to see

Date

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Participating in Your Care 28

Notes:

Patient Services Directory


This Community Resource Guide was designed by the hospital Social Worker as a way of assisting patients and their families that are in need of support during difficult times. Please contact the individual organization to find out additional services they offer or connect with the In-patient Social Worker for further assistance. If you do not see an agency listed that suits your needs, please contact the Social Worker at 519-235-2700 extension 5143.

ADDICTION AGENCIES

Choices for Change (Stratford, Seaforth and Exeter).519-271-6730 or 1-877-218-0077 Lambton County Addiction Services......................... 519-464-4400, extension 5370 Drug Alcohol Helpline............................................... 1-800-565-8603

ALZHEIMERS

Alzheimer Society of Huron County......................... 519-482-1482 or 1-800-561-5012

AUTISM

Autism Ontario London............................................. 519-433-3390 Thames Valley Children’s Centre.............................. 519-685-8680

Community Resource Guide

Community Resource Guide

CANCER

Canadian Cancer Society Huron-Perth...................... 519-271-4270 or 1-800-294-0086 Wellspring (Cancer Support Centre).......................... 519-438-7379

CAREGIVER SUPPORT

Adult Day Programs & Services................................ 519-482-7943 or 519-235-4600 Canadian Mental Health Association......................... 1-888-875-2944 or 1-888-261-9350 Family Services Perth Huron..................................... 519-273-1020 or 1-800-268-0903 Huron Perth Crisis Intervention Program.................. 1-888-829-7484 Lambton Elderly Outreach......................................... 1-800-265-0203 One Care (formerly Midwestern) Adult Day Centre Programs......................................................... 519-238-6289 VON Perth Huron...................................................... 1-800-265-5176 VON Lambton........................................................... 519-542-2310 Caregiver Exchange................................................... www.caregiverexchange.ca

CHILDREN/YOUTH

Big Brother Big Sisters of South Huron.................... 519-237-3554 Huron County Children’s Services............................ 1-888-371-5718 Huron-Perth Centre.................................................... 519-482-3931 Rural Response for Healthy Children........................ 519-482-8777 Parent Help Line........................................................ 1-888-603-9100 Huron County Public Health Unit.............................. 519-482-7077 or 1-877-837-6143

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Community Resource Guide

CLOTHING & BASIC NEEDS

Arc Angels Thrift Store.............................................. 519-237-3774 Blessings Community Store....................................... 519-236-4376 Dove’s Nest Thrift Store............................................ 519-235-2411 Noah’s Ark Thrift Store............................................. 519-235-3744

COUNSELLING SERVICES

Farmer’s Line............................................................. 1-888-451-2903 Grand Bend & Area Community Health Centre........ 519-238-1556 or 519-262-3140 Huron-Perth Centre.................................................... 519-482-3931

CRISIS

Huron Perth Crisis Intervention................................. 1-888-829-7484 Huron Safe Homes for Youth (16-18 years).............. 1-800-361-1640 Kids Help Line........................................................... 1-800-668-6868 Parent Help Phone...................................................... 1-888-603-9100 Telehealth................................................................... 1-866-797-0000 St. Vincent de Paul Society........................................ 519-524-1087 Women’s Shelter, Second Stage Housing & Counselling................................................................ 519-524-5333 or 1-800-265-5506

DIABETES

Canadian Diabetes Association.................................. 1-800-226-8464 EatRight Ontario........................................................ 1-877-510-5102

Huron Perth Diabetes Program Exeter - South Huron Hospital Association............... 519-235-5175 Goderich..................................................................... 519-524-8689 Listowel...................................................................... 519-291-3120 Seaforth...................................................................... 519-527-1650 Stratford..................................................................... 519-272-8210 St. Marys.................................................................... 519-284-1332 Wingham.................................................................... 519-357-3711 Outreach Program...................................................... 519-272-8210, extension 2365 Pediatric Diabetes Services (LHSC).......................... 519-685-8500

ELDER ABUSE

Advocacy Centre for the Elderly (ACE).................... 416-598-2656 Elder Abuse Lambton................................................ 519-344-8861 Elder Abuse Huron..................................................... 519-524-4108 International Network for the Prevention of Elder Abuse................................................................ www.inpea.net National Initiative for the Care of the Elderly........... 416-978-2197 or www.nicenet.ca Ontario Provincial Police-Huron Detachment........... 911 or 1-888-310-1122 Seniors Helpline—Middlesex County....................... 519-667-6600

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Patient Services Directory


Centre for Employment and Learning....................... 519-235-0471

FINANCIAL SERVICES

Canada Pension Plan.................................................. 1-800-277-9914 Child Tax Credit/NCBS............................................. 1-800-387-1193 Community Support for Families.............................. 519-482-3557 Family Services Perth Huron (credit counselling)..... 1-800-268-0903 Ontario Disability Support Program.......................... 1-800-565-5762 Ontario Works............................................................ 1-888-748-8895 Government of Canada Programs & Services........... 1-800-622-6232 Ontario Drug Benefit (ODB) Program....................... 1-888-405-0405 Veterans Affairs Canada............................................. 1-866-522-2122 or 519-660-5275

FOOD BANKS

Clinton....................................................................... 519-482-8603 Exeter......................................................................... 519-860-4104 Goderich..................................................................... 519-524-1087 Seaforth...................................................................... 519-527-0281 Zurich......................................................................... 519-236-4376 Huron Good Food Box.............................................. 519-482-3416 or 1-877-837-6143

Community Resource Guide

EMPLOYMENT

FOOT CLINIC

Help for those living with foot and lower limb pain. Pedorthic clinic held weekly. E-mail or call for appointment: admin@solescience.ca or 1-844-337-7653

GRIEF & BEREAVMENT

Huron-Perth Centre (Children/Youth & their Families).................................................................... 519-482-3931 VON Palliative Care Support Services...................... 519-235-2510

HOME SUPPORT

(e.g., Personal Support, Home Help, Frozen Meals, Lifeline Medical Alert) Community Care Access Centre Huron/Perth........... 519-276-3400 or 1-855-276-3400 Community Care Access Centre Lambton................. 1-800-265-1445 Grand Bend CHC Aging at Home Program............... 519-238-1556 extension 241 One Care Support Services........................................ 1-877-502-8277 Retire At Home.......................................................... 519-294-8855

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Community Resource Guide

HOUSING

Canadian Mental Health Association – Housing Registry....................................................... 519-527-2442 Huron County Housing.............................................. 1-888-371-5718 Huron Safe Homes for Youth..................................... 1-800-361-1640 Huron Women’s Shelter............................................. 1-800-265-5506 (24 Hour Crisis Line) Ontario Landlord and Tenant Board.......................... 1-888-332-3234

INTELLECTUAL DISABILITIES

Central Huron Community Living............................. 519-524-7362 Community Living South Huron............................... 519-237-3637 Crest Support Services............................................... 519-227-6766 Ministry of Community & Social Services................ 1-888-789-4199 Participation House Support Services (London & area)......................................................... 519-660-6635

LEGAL SUPPORT

Huron Perth Community Legal Clinic....................... 519-524-4406 or 1-866-867-1027 Lawyer Referral Service............................................ 1-800-268-8326 Legal Aid.................................................................... 1-800-668-8258 or 519-524-9612 Ministry of the Attorney General Victim Support..... 1-888-579-2888

MENTAL HEALTH SERVICES

Assertive Community Treatment (ACT) Team.......... 1-866-527-8421 Canadian Mental Health Association......................... 1-888-875-2944 Dual Diagnosis Clinic................................................ 519-272-8210 Huron Perth PEPP Program....................................... 1-866-527-8421 Huron Perth Seniors Mental Health Program............ 1-866-527-8421 Mental Health 24hr Crisis Line Lambton.................. 1-800-307-4319 Mental Health 24hr Crisis Line Huron...................... 1-888-829-7484 Postpartum Depression Treatment............................. 519-482-7077 WOTCH Community Mental Health Services.......... 519-235-0335 Community Services Coordination Network............. 1-877-480-2726

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Patient Services Directory


The Grand Bend Area Community Health Centre is a non-profit community governed organization that provides comprehensive primary medical care for our enrolled clients. Our health promotion strategies utilize multidisciplinary teams of health providers and are available to clients as well as everyone in the community. The Centre’s three sites work in collaboration with the Southwest and Erie St. Clair LHINs along with various agencies and services within the counties of Lambton and Huron. Our ongoing partnership with South Huron Hospital Association enables us to seek out and provide the best care for our clients/patients along with programming for the surrounding communities. Grand Bend Area CHC Main Site 69 Main St East, Box 1269 Grand Bend Ontario N0M 1T0 Hours of Operation Monday –Thursday by appointment 9 a.m.-7 p.m. Friday 9 a.m.-4 p.m. Walk in Saturday 9 a.m.-11:30 a.m. Centre Clients call 519-238-2362 for Medical appointments Fax 519-238-6478 Allied Health Services & Programs call

519-238-1556 Closed Sundays and Holidays

The Centre’s staff consists of : Physicians & Nurse Practitioners Registered Practical Nurses Physiotherapists Occupational Therapists Registered Respiratory Therapist Certified Diabetes Educators Registered Social Workers Dietitians Health Promoter Phlebotomists Visiting Specialists/Chiropodist Medical Office Assistants Administrative staff

Visit our website at www.gbachc.ca

Zurich

LAKE HURON

Partner Information

Partner Information Grand Bend Area Community Health Centre

Hensall

St. Joseph

Dashwood Grand Bend

Port Franks

Mount Carmel

1N

Thedford

Hensall Site 122 King St. Hensall Ontario N0M 1X0 Hours of Operation by appointment Monday 9 a.m.-7 p.m. Tuesday – Thursday 9 a.m.-5 p.m. Friday 9 a.m.-4 p.m. Closed Sat. Sun. & Holidays Call 519-262-3140 or fax 519-262-2448 Allied Health: 519-238-1556 Fax 519-262-3538 Thedford Site Better Breathing Team (COPD), Falls Risk Reduction P.O. Box 9, 99 Victoria St Thedford Ontario, N0M 2N0 Call 519-296-0117 Fax 519-296-0122

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Partner Information 34

Grand Bend Area Community Health Centre Programs The Health Centre offers many programs and services that are available to the community. Please call Cindy Maxfield Health Promotion and Program Coordinator at 519-238-1556 ext 231 for more information on any of these programs. For more detailed listing please go to our website www.gbachc.ca

Drop In Supportive and Social Programs

• Alzheimer Caregiver Support & programs • CNIB Low Vision Drop In • Smoking Cessation • Holiday Bereavement Support • Sunset Cinema • Acquired Brain Injury Education and Support Program • Parkinson’s Support Group • Choices for Change Addictions Counselling • SW CCAC Community Nurse

Patient Services Directory

Falls Prevention, Exercise and Wellness Programs • • • • • •

Exercise & Wellness Programs Healthy Lifestyle Exercise classes Gentle Exercise Program B.I.A. (muscle vs. fat ratio) Line Dancing Savanna Strollers, Pinery Park trail walking • Lambton Museum indoor walking program • Blood Pressure Clinics • Functional Fitness exercise Programs

Education Programs • • • • • • • • • • •

Better Breathing Diabetes/Pre Diabetes Program Heart Health Class Label Reading Class Craving Change Cooking Outside the Box “Adventures in Cooking” Chronic Pain Management Men Can Cook Mental Health services OTN educational series


Community Supporters

Community Supporters INDEX PAGE Disclaimer: SHHA thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by SHHA of any particular goods or services and SHHA cannot be responsible for the goods and services which appear in those advertisements.

chiropractor

Russett Rehabilitation and Wellness Clinic................................................38

home and community healthcare services

One Care Home & Community Support Services......................................36

home healthcare equipment

Med-E-Ox Mobility in Motion...................................................................38 Ontario Home Health..................................................................................37

legal services

Siskinds The Law Firm...............................................................................36

medical alarms

ConnectCare................................................................................................37

mobility products

Ontario Home Health..................................................................................37

oxygen

Ontario Home Health..................................................................................37

pharmacy

Exeter Guardian Pharmacy.........................................................................37

physiotherapy

Russett Rehabilitation and Wellness Clinic................................................38 SoleScience.................................................................................................38

respite stays

Exeter Villa.................................................................................................38 Craigwiel Gardens......................................................................................36 Exeter Villa.................................................................................................38 Richmond Woods by Sifton........................................................................39

www.shha.on.ca

2015

retirement residenceS

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Community Supporters

With over ten lawyers on the personal injury team, Siskinds can help you get the care, benefits and compensation you deserve. Let us take care of the legal issues, so you can take care of yourself. There’s no charge for a consultation. 519.672.2121 877.672.2121 www.siskinds.com Helping you from Hospital to Home Home at Last helps older adults get home and settled after a hospital stay. ONE CARE offers this service at no cost. Ask your hospital CCAC coordinator or call for information

Meals on Wheels / Home Help EasyRide Transportation In-Home Personal Care / Respite Foot Care / Dining for Seniors Adult Day Programs / Exercise Wellness / Blood Pressure Clinics Social Work / Assisted Living Lifeline / Friendly Visiting Telephone Reassurance

1.877.502.8277

www.onecaresupport.ca

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Patient Services Directory


• Ceiling track lifts, patient lifts and ramp systems • Stair life, porch lifts, elevators

Cambridge

• Bathroom safety equipment

1515 King St. E., Unit #116 tel 1.519.624.7587

• Hospital beds and over-bed tables • Ostomy and incontinence control products • Compression stockings and garments • Aids for activities of daily living • Medical/surgical supplies • Sport and work bracing • Therapy supplies • Enteral feeding equipment and supplies

Guelph

66 Delhi Street tel 1.519.821.9519

Stratford

180 Ontario St. tel 1.519.273.5770

Orangeville

170 Lakeview Ct., Unit #4 tel 1.519.941.1127

Toll Free Fax 1.866.388.7681 sales@ont-home-health.on.ca www.ont-home-health.on.ca

Community Supporters

• Home oxygen therapy, nasal CPAP and respiratory supplies • Wheelchairs, walkers, scooters and walking aids

Exeter Guardian Pharmacy

38-44 Thames Rd. E., Exeter, ON N0M 1S3 Ph: 519-235-1570 Fax: 519-235-2198 Your local independent pharmacy is here for you!

How would you, or your loved one, get help at a moment like this?

We are pleased to waive the $2.00 from your Ontario Drug Benefit Co-Pay Patients who paid $2.00 Now Pay $0 Patients who paid $6.11 Now Pay $3.99 It’s now easy to transfer your prescription to our pharmacy • Free delivery on all prescriptions Our Home Health Care Services include a professional focus on the following categories: Back & Neck Comfort Products Braces and Supports Diabetes & Diagnostic Products Ostomy Supplies Pain Management (tens) Patient Aids

Wound Management Incontinence Medical Nutrition Mobility Products Respiratory Aids Support Hosiery Gradient Compression Garments Bathroom Safety

At ConnectCare we offer two services: The ConnectCare basic service provides help at the push of a button ConnectCare with AutoAlert calls for help even when you can’t

Dedicated to convenience, we offer delivery during our hours of operation: Monday - Friday 8am - 8pm Saturdays 9am - 5pm • Sundays 10am-5pm We are also open on holidays 10am-5pm.

Call now for details

We’re a community pharmacy that takes care of our community.

519-685-4550 • Toll Free 1-888-298-6116 www.connectcare.ca

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Community Supporters

Single-Storey Retirement Living in a Safe and Quiet Community... Within walking distance of lovely downtown Exeter

Exeter Villa For a Personal Guided Tour Call:

519-235-1581

New Patients Welcome • No Referral Necessary Motor Vehicle Insurance WSIB • Extended Health Benefits Accepted 26 Thames Rd. E. Exeter (beside Shoppers Drug Mart)

(519) 235-4892

Many home Medical Equipment Rental Units Available Contact us today and let us help you meet all of your home medical and mobility needs! 24 Hour Emergency Service

Mv-1

• •

gOderiCh 519-524-2020

155 John St. East, Exeter, ON N0M 1S1 email: Erika.K@ExeterVilla.ca

Comfortable Custom Orthotics Made in Days, Not Weeks! + GAiT Analysis, Compression Stockings, Custom Bracing Jeff Walker, BSc (Kin), Dip Ped, C.Ped(C) Located within the South Huron Hospital, Physiotherapy Department 24 Huron St. West, Exeter Toll Free: 1.844.337.SOLE (7653) Learn more about what hurts at www.solescience.ca

Services include: Physiotherapy • Chiropractic Registered Massage Therapy • Acupuncture Custom Orthotics • Bracing

Cambridge 519-623-9930

• Secured Access • Planned Activities • All Meals Included • 24 Hour Nursing Supervision • Doctors Visit Onsite • Housekeeping & Laundry • Beauty Salon • Extra, Care Levels Available • Vacation Beds & Respite Beds Available

• •

guelph 519-824-7789

• •

Owen SOund 519-371-8001

The home medical equipment specialists 4 Respiratory Therapists on staff 4 CPAP Sales and Service 4 In Home Oxygen Service 4 Aids to Daily Living & Safety Products 4 Compression Therapy 4 Beds, Wheelchairs, Walkers & Bathroom Equipment 4 Scooters, Lift Chairs, Stair Glides, MV-1 4 ADP Authorized Vendor

300 Suncoast Drive E. Unit C Goderich, Ont. N7A 4N7 | 519-524-2020 | Toll Free: 1-800-265-5500 Fax: 519-612-1220 “There when you need us “

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Patient Services Directory


Community Supporters

They say that age is just a number and at Richmond Woods we couldn’t agree more. Whether you’re a wild card or the king of hearts, reignite your youthful spirit as we help you foster new friendships and spark new passions. At Richmond Woods, we are all young at heart. Call today to book your personal visit!

RichmondWoods.Sifton.com

519.850.5060

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications

www.shha.on.ca

39


Community Supporters

We are...

everything

print& deslgn

...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662

15681 Hwy 2, Brighton ON K0K 1H0 info@willowpublishing.com • www.willowpublishing.com

40

Patient Services Directory


Notes:

www.shha.on.ca

41


Your Health Care Be Involved

Be involved in your health care. Speak up if you have questions or concerns about your care. Tell a member of your health care team about your past illnesses and your current health condition. Bring all of your medicines with you when you go to the hospital or to a medical appointment. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care

42

Patient Services Directory

www.oha.com


Your Health Care - Be Involved

www.oha.com/patientsafetytips

www.shha.on.ca

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www.shha.on.ca

South Huron Hospital Association Patient Services Directory. Exeter, Ontario  

South Huron Hospital Association Patient Services Directory. Exeter, Ontario

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