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Patient Services Directory South Huron Hospital Association 24 Huron Street West, Exeter, Ontario N0M 1S2 Telephone: 1-519-235-2700 • Fax: 1-519-235-3405 Email: shha.administration@shha.on.ca South Huron Medical Centre 23 Huron Street West, Exeter, Ontario N0M 1S2 Telephone: 1-519-235-3343 • Fax: 1-519-235-3845

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“Welcome” On behalf of the Board of Directors, employees, volunteers, and medical staff here at South Huron Hospital, welcome! As a patient or family member at SHHA, I invite you to familiarize yourself with our Patient Services Directory to learn more about the healthcare services available here and in our communities.

“Dedicated to compassionate support and uncompromising standards.”

For the past 66 years, it has been our hospital’s goal to meet or exceed the highest quality of patient care and family experience. Contributing significantly to South Huron Hospital’s great reputation is our team of highly educated and experienced physicians, nurses, technicians, and support staff who compassionately serve our patients. Through the coordinated efforts of our very qualified and skilled staff we are pleased to continue offering you the best services available to us. It is my honour to be part of an organization that is an integral part of our Provincial Health Care System in Huron County. We continue to remain dedicated to compassionate support and uncompromising standards in order to provide you with quality patient care. I encourage you to comment on your experience here at SHHA in order that we can continually learn to meet your needs better. Sincerely,

Bruce Quigley Interim President & CEO

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welcome

The South Huron Hospital Foundation was created as a separate entity in 2007 to assist the Hospital in providing the best ambulatory, inpatient, and emergency care possible and furnishing the community with important diagnostic equipment close to home. Over the last several years, the Foundation has accomplished exactly what it set as its objective. Over two million dollars has been spent on state of the art technology, digital imaging and strategies to eliminate air-borne diseases. Support from every corner of the Hospital’s catchment area, from Lucan and Grand Bend, to Zurich and Hensall and Exeter has helped the Foundation continue to meet identified needs. The members of the Foundation appreciate the demands placed on families as scores of worthwhile charities are vying for support right now. The decision to donate to the Foundation will be rewarded when first-rate emergency service is required quickly or when tests are carried out conveniently and locally rather than going to London or Stratford. In June 2018 the South Huron Hospital Foundation had completed a fundraising campaign for 3.4 million dollars and successfully opened the doors of our 3 bedroom Hospice – Jessica’s House. This past June 2019 was the first anniversary and marked a year of excellent care for several families who were able to access this wonderful service. The service is provided free of charge to residents and families – thanks to the wonderful and generous support of our community. The Foundation will continue to support our wonderful hospital capital needs as requested and approved by the Hospital. We remain committed to the sustainability and quality of care provided by our excellent team. We will raise these much needed funds though our fabulous Spring Gala, the Fall Golf Tournament and our very successful LOCAL Radiothon. In addition to these events, we receive tribute gifts to honour a loved one as well as Legacy and Planned Gifts left to the hospital in recognition of the excellent care provide by our compassionate and skilled staff. If you would like to contribute in any way, as a volunteer, a Board member or a contributor, please call 519-235-2700 extension 5133 for more information. Sincerely,

Kimberley Payne Executive Director South Huron Hospital Foundation – supporting the South Huron Hospital and Jessica’s House

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Contents Welcome! Vision, Mission & Values.............5 Who Are We?..............................6 Directions to the Hospital & Parking.....................................6

The Patient Expeience Patient Bill of Rights & Responsibilities........................7 Accessibility.................................8 Compliments, Concerns or Comments...................................8 Gift Shop.....................................9 Privacy and Confidentiality......... 9 Learning....................................10 Feedback...................................10

Care Programs and Services Emergency................................11 Inpatient Unit.............................11 Diagnostic Imaging....................11 Clinics........................................11 Laboratory.................................12 Registered Dietitian Services ...13 Physiotherapy............................13 Social Work...............................13 Speech-Language Pathology....13 Spiritual and Religious Care......13 Diabetes Education...................13

Please note that we are constantly changing to meet your needs. Information presented may be subject to change.

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Your Hospital Stay Accommodation.........................15 Meals.........................................15 Medications...............................15 Telephones................................16 Televisions.................................16 WiFi...........................................16 Visiting Hours............................16 Patient Mail................................16 Telephone Enquiries..................17 What to Bring to the Hospital.....17 What Not to Bring......................17 Your Care and Treatment Plan...........................................17 Participating in Your Care..........18 Alternate Level of Care/CCC ....19 Planning for Discharge/ Transfer of Care........................19 Billing.........................................19

Patient Safety Balloons.....................................21 Fire Alarm/Emergency Situations...................................21 Identification..............................21 Infection Control........................22 Preventing Falls.........................22 Hospital Security.......................22 Smoking....................................23 Perfumes/Scented Flowers.......23

Community Resource Guide................................... 24 Partner Information....... 28 Community Supporters......................... 30


welcome

Vision, Mission & Values Our Vision To improve the overall health and well-being of our communities through being a leader and working with partners in an integrated and sustainable rural health care system.

Our Mission As your healthcare partner close to home, dedicated to quality and safe patient care we will:

• Treat everyone with respect, compassion and dignity • Place patients and families as a core focus • Build a workplace environment where all staff, physicians and volunteers feel valued and have opportunities to grow • Strengthen and expand our relationships with stakeholders and health care partners • Demonstrate our social responsibilities and good stewardship of all resources

Our Values

CARING – We will provide excellent care, and make our patients, staff, physicians and volunteers feel cared about.

ACCESSIBLE – We will overcome barriers, and work to ensure our patients have care “close to home”. RESPONSIVE – Working hard to reduce wait times for services. We want our communities to know they can find help with their questions and concerns about their care.

INTEGRITY – We will make ethical decisions, embrace positive change, and face challenges with the intent to make the system better for those we care for.

NETWORKING – We will build strong collaborative relationships that

provide our communities with health promotion strategies and solutions that are understandable with transitions that are seamless and easy to navigate

GROWTH – We will be good stewards of our resources, with worthwhile growth

objectives and goals that stretch our physicians, staff and volunteers to reach their full potential as we strive to achieve our vision and mission.

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Who Are We? SHHA serves a catchment area in excess of 19,000 clients which includes the Municipality of South Huron and its adjacent communities. The hospital plays a pivotal role in our community. SHHA provides 24/7 emergency services, laboratory services, diagnostic imaging services, and outpatient clinic services, etc. The hospital is the primary care service provider for the communities we serve.

Directions to the Hospital & Parking East of Exeter

• Follow Thames Road/Highway 83 West • Turn LEFT onto Main Street/Highway 4 • Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.

West of Exeter (from Grand Bend)

• Follow Thames Road/Highway 83 East • Turn RIGHT onto Main Street/Highway 4 • Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.

South of Exeter

• Follow Highway 4 North to Exeter • Turn LEFT onto Huron Street West – The hospital is on the right-hand side of the road.

North of Exeter

• Follow Highway 4 South to Exeter • Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.

Parking SHHA offers free parking for patients and visitors. Public parking is located directly across from the hospital and on both sides of the South Huron Medical Centre.

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the patient experience

The Patient Experience Patient Bill of Rights & Responsibilities South Huron Hospital Association’s Patient Bill of Rights and Responsibilities represents important beliefs and behaviors that our staff and physicians strive to achieve in our relationships with our patients, families and our community.

As a Patient you have the right to:

• High quality, evidenced-based and patient-centred care that respects your unique needs, preferences, and values. • Have access to the healthcare services that you need in a safe and clean environment. • Be treated with compassion, professionalism, dignity, and respect at all times. • Know the full name and role of your healthcare team. • Have the collection, use and disclosure of your Personal Health Information handled in a secure and confidential manner. • Receive all your healthcare information or education in a clear, accurate and complete way. • Participate actively in your care planning and in decision-making related to care. • Accept or refuse any medications or treatment at any time and once you have all the necessary information you need to make an informed choice. • Be informed of unintended and preventable events that resulted in harm during your care and measures that the Hospital intends to put in place to prevent future incidents.

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• Be provided with information about the Hospital complaints process so that you can ask questions and express concerns about your care or services without compromising access or quality of your care. Mutual respect, cooperation and active partnering in care are essential to delivery of quality healthcare.

As a Patient you are responsible for:

• Providing all necessary information as requested by your healthcare team and notify them of any changes. • Being actively involved in your plan of care and to ask questions when you do not understand or require more information. • Playing an active role in promoting safety. • Sharing any concerns about your care with the healthcare team. • Following the treatment plan created for you to the best of your ability and recognizing the risks and consequences of refusing treatment and/or leaving the hospital against medical advice. • Being courteous and respectful of other patients, visitors, and your care providers. • Being respectful of hospital property and comply with hospital regulations and policies.

Accessibility Accessibility refers to the efforts to identify, remove and prevent barriers to people with disabilities that visit, work, or use the hospital facilities, services, and property. SHHA is committed to the continuous improvement of access to hospital facilities, services, and programs for all. To provide feedback to SHHA, please call 519-235-2700 ext. 0 and ask for the Accessibility Coordinator.

Fully accessible public washrooms are located in the following areas: • Main Floor: Room 403 (beside the elevator) Room 205 (on the inpatient unit) Room 410 (beside the Gift Shop) • Lower Level: Room B102 (where the two hallways meet) Room B113 (across from the SHHA Boardroom

Compliments, Concerns or Comments Your compliments, concerns, or comments about your care and your rights as a patient are important to us. We are committed to responding to any feedback expressed by a patient, family member, or visitor so please share with us. For immediate feedback which is of an urgent nature, please ask to speak with either the department manager or the Patient Relations Coordinator. If your feedback is less urgent, please send your feedback to the hospital by mail, email, or phone.

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the patient experience • Mail: Attn: Patient Relations South Huron Hospital Association 24 Huron St. West Exeter, ON N0M1S2 • Email: patientrelations@shha.on.ca • Telephone: 519-235-2700 ext. 5110 or 5169

Gift Shop Hospital auxiliary volunteers manage the gift shop which serves the needs of our patients, staff, and daily visitors. Through the operation of the gift shop and other public fundraising events, the auxiliary has supported the hospital with thousands of dollars. This money is used to purchase much needed hospital equipment. The SHHA gift shop is located just inside the main entrance, adjacent to the public waiting room.

The gift shop is open:

• Monday to Friday • Saturday and Sunday

10:00 a.m. to 12:00 p.m. 1:00 p.m. to 3:00 p.m. 6:30 p.m. to 8:00 p.m. 2:00 p.m. to 4:00 p.m.

If the gift shop is closed, please ask Patient Registration and they will assist you with your purchases.

Privacy and Confidentiality SHHA is committed to protecting your privacy and complying with the provincial Personal Health Information Protection Act. To provide you with the best possible care, our healthcare team requires access to your personal health information. To contactabout us about your atprivacy at the hospital, or regarding release of information, your privacy the hospital, or regarding release of information, call 519-2352700 ext. 5176.ext. 5176. call 519-235-2700

Before you take that picture, video, or audio, please ask: - Has everyone involved agreed? - Is anyone’s privacy at risk (even people in the background)? - Does a photo or recording impact your care of that of someone else? If you are not sure, please talk with a staff member first.

Learning

www.shha.on.ca SHHA supports and embraces life-long learning. You may see team members accompanied by students and/or other professionals. We are hopeful you will accept

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Learning SHHA supports and embraces life-long learning. You may see team members accompanied by students and/or other professionals. We are hopeful you will accept their presence as a valuable part of their training and learning, but you may refuse to allow them to be present, without affecting your care and treatment.

Feedback The information that our patients give us about their emergency room visit, outpatient visit, or inpatient stay is invaluable. Since we place patients and families as our core focus, we want to hear from you. By filling a patient experience survey, your feedback good or bad, will be used to improve how we provide care. At discharge from inpatient care, you may be asked to fill out the survey on an iPad. Someone may assist you with the iPad if you wish. Alternatively, you may fill out a paper copy and deposit it in the secure drop box beside the nurses’ station. Drop boxes for other departments are located in the Emergency Waiting Room, near the Gift Shop, and at the Medical Centre.

 

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care programs and services

Care Programs and Services Emergency • 24 hours a day, 7 days a week emergency services. • Patients are seen in order of severity of their illness, not on a “first come, first serve” basis. Wait times may be lengthy, so feel free to bring a book to help pass the time. • Please note that no medical advice or results will be given over the telephone. • This is a zero tolerance zone and appropriate personal conduct is expected.

Inpatient Unit 19 inpatient beds providing both acute and chronic care.

Diagnostic Imaging Our diagnostic imaging department is open 7 days a week, from 7:00 a.m to 11:00 p.m. Services include inpatient and outpatient x-ray, bone mineral density testing, ultrasound, electrocardiogram, and holter monitors/loop recordings. Most services require a booked appointment and may involve special preparation. On-call personnel are available after hours for emergencies only.

Clinics Outpatient Consultant Clinics – by Physician Referral • • • •

Internal Medicine/Cardiac Stress Testing – Dr. Fianni Endocrinology/Internal Medicine/Cardiac Stress Testing – Dr. McLean General Surgeon – Dr. McCune Gynecology – Dr. Wood www.shha.on.ca

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• • • •

Psychiatry – Dr. Gangdev Pediatrics – Dr. Montiveros Spirometry Clinic Skin Clinic – Dr. Howard

Outpatient Consultant Clinics – Self Referral

• Arthritis Society - help for those living with the arthritis pain. Clinic held twice monthly. Call for appointment: 1-800-321-1433 ext. 1221 • Foot Clinic - help for those living with foot and lower limb pain. Pedorthist clinic held weekly. E-mail or call for appointment: admin@solescience.ca or 1-844-337-7653 • Choices for Change - help for those living with addiction. Call for appointment with Counselor: 1-877-218-0077 • Community Hospice and Bereavement - help for those coping with loss or losing loved one. Office located at Jessica’s House. Call for appointment: 519-235-2510

South Huron Medical Centre

23 Huron Street West, Exeter, ON N0M 1S2 Phone: 519-235-3343 Fax: 519-235-3845 • Family Practice Clinic (FPC) Dr. Ryan, Dr. Lam, Dr. Bueno, Dr. Patel Monday through Friday 8:30 a.m. to 4:30 p.m. E-mail correspondence also available – please ask at Registration Patients of the FPC can have lab tests or routine injections completed Monday through Friday from 8:00 a.m.-10:30 a.m. An appointment is necessary. • Walk-In Clinic Monday through Friday 3:45 p.m. to 6:45 p.m. Saturdays, Sundays, & Statutory Holidays 10:45 a.m. to 1:45 p.m. • Infant Feeding Clinic Fridays 9:00 a.m. – 12:00 p.m. Huron Perth Public Health offers clinics for moms and babies who are either breastfeeding or formula feeding. A lactation consultant is available and there is also an opportunity to have your baby weighed. Clinics are drop-in, no appointment needed!

Laboratory Laboratory services such as chemistry, hematology & coagulation, urinalysis, blood gases, and blood collection are available primarily to inpatients and emergency patients, and also for tests ordered at the Walk-In Clinic. Outpatient laboratory service hours will vary. Please call 519-235-2700 ext. 0 to confirm hours.

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care programs and services

Registered Dietitian Services A registered dietitian is a health professional who can provide advice and education on foods and nutrition. Dietitians help people of all ages to make healthy eating and lifestyle choices to promote health and manage certain medical conditions. The SHHA dietitian is available on an individual outpatient basis. A physician’s referral is not required. For information or to make an appointment, please call 519-235-2700 ext. 5160.

Physiotherapy Inpatient physiotherapy services are provided Monday through Friday. Outpatient services physiotherapy services are not funded by the Ministry of Health and Long Term Care and as such are limited to a select number of patients who meet certain criteria and are available three days a week.

Social Work Social work is a profession concerned with helping individuals, families, groups, and communities to enhance their individual and collective well-being. It aims to help people develop their skills and their ability to use their own resources and those of the community to resolve problems. Social work is concerned with individual and personal problems, but also with broader social issues such as poverty, unemployment and domestic violence. Referrals to Social Work can be made by individuals, a doctor, or another healthcare provider in the community. Our social work department provides full time service to inpatients and outpatients, and can be reached at 519-235-2700 ext. 5143.

Speech-Language Pathology Services include evaluation of adult inpatients for swallowing problems and evaluation of preschool aged children through the Small Talk Program for Huron and Perth counties on an outpatient basis. Call 519-235-2700 ext. 5165.

Spiritual and Religious Care SHHA has relationships with established religious traditions and serves patients and families of all faiths. Please speak with your nurse if you would like to contact a pastor or clergy. Bibles are available upon request to your nurse.

Diabetes Education SHHA offers diabetes education and management as part of the Huron Perth Regional Diabetes Program. The SHHA diabetes team includes two certified diabetes educators, a Registered Dietitian and a Registered Nurse. The team helps educate and support individuals/ families living with diabetes, provide information about diabetes and available resources. The program offers sessions about a variety of topics, including self-care behaviours, healthy

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nutrition, management of medications, and how to test blood sugars, among many others. Any adult person with pre diabetes, Type 1, Type 2, or gestational diabetes may access the program by calling 519-235-2700 ext. 5175 or via health professional/ physician referral.

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your hospital stay

Your Hospital Stay Accommodation Our Patient Registration staff will make every effort to provide you with the type of accommodation you request. Our hospital provides standard ward, semi-private, and private rooms. Semi-private and private rooms (if requested by you) do cost more and must be paid by you or your insurance company. If you have insurance coverage, please contact the business office. Call 519-235-2700 ext. 5154.

Meals Meals are delivered to our patients at 8:15 a.m., 12:10 p.m., and 5:15 p.m. It is very helpful if your over-bed table is cleared before each meal to make room for your meal tray. If you follow a special diet or would like to talk to a dietician while you are here, please let a member of your care team know. The SHHA cafeteria is open from 9:00 a.m. to 6:30 p.m. and is located on the main floor in Room 501. Items available for purchase include coffee, tea, juices, soft drinks, fresh baked goods, and a variety of sandwiches. A daily lunch special is served between 11:45 a.m. and 1:30 p.m. A vending machine, serving cold drinks, is located in the main lobby of the hospital.

Medications If you have any food or drug allergies, please let your nurse or doctor know. Bring all current prescription and non-prescription medications (including any herbal or vitamin supplements) in their original containers. If you do not have the original containers, please bring an updated list of all medications you have been

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prescribed. Some medications are not supplied by the hospital and you may be required to supply your own. Any medications required during your stay will be prescribed by your doctor and will be brought to you by your nurse. It is also good practice to bring your medications with you to emergency room, walk-in clinic, or family doctor visits.

Telephones A pay phone is available inside the main entrance of the hospital. If you wish to make long distance phone calls, you may do so by: 1. Collect call 2. Use your own personal phone card 3. Pay a $5.00 fee. Patient Registration or the Business Office will collect the fee before the call is made.

Televisions A television is provided in the patient lounge.

WiFi Free public WiFi access is available throughout the hospital without a password.

Visiting Hours Although there are no set visiting hours at SHHA, we ask that you respectfully keep your time of visiting within reason. Two visitors at a time will be permitted in the patient’s room unless otherwise posted. It is always best to check at the Nurses’ Station if there is any question regarding visiting restrictions. If possible, please plan your visit so that patient care, therapies, and rest can be scheduled. We ask that in order to protect our patients that you delay your visit if you are feeling unwell. SHHA reserves the right to ask visitors to leave a patient’s room, treatment room, or inpatient unit, at any time, in order to respect a patient’s right to privacy and comply with the Personal Health Information Protection Act.

Patient Mail Mail is delivered to the hospital daily. Patient mail should be addressed clearly with the patient’s full name and room number if possible as follows:

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Name of Patient and in brackets write (PATIENT) c/o South Huron Hospital Association 24 Huron Street West Exeter, Ontario N0M 1S2

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your hospital stay

Telephone Enquiries We understand your relatives and friends will be anxious to ask about your health and progress. Please assist us by nominating one person to phone on behalf of your family and friends. This individual can then relay any information and updates to family and friends thus decreasing calls to the unit.

What to Bring to the Hospital • Ontario Health Card and photo identification • Other health insurance card (e.g., Green Shield, Blue Cross, London Life) if applicable • Medication as described above • Advance Directive or Power of Attorney for Personal Care if you have one • Please bring and inform staff of any assistive devices used routinely, such as canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses. • Although the hospital provides patient gowns, you may want your own pajamas or nightgown together with a bathrobe (no longer than mid-calf to reduce risk of trips/falls) and slippers (with closed backs). • If bringing street clothes, bring clothes that will allow you to get dressed easily and as independently as possible. NOTE: Your family members may be asked to bring other articles of clothing to you after admission. • You should bring only necessary personal toiletry articles such as a shampoo/ soap, deodorant, toothbrush, toothpaste, denture cleaner, comb/ hair brush, shaving items, or cosmetics (Reminder: no scented products, please). • Please ensure that any item you have brought into the hospital is labelled clearly with your name.

What Not to Bring • Valuable papers or documents • Scented personal care products • Items of sentimental value, jewelry or expensive clothing, large amounts of cash • Alcoholic beverages • The hospital WILL NOT accept responsibility for patients’ personal items and valuables. We advise that upon admission all valuable items be sent home with a family member.

Your Care and Treatment Plan We want to make sure that you understand why your treatment and care plan are needed. Before you receive any treatment, the person treating you will explain to you what they are recommending and answer any questions you may have. If necessary, a designate/Power of Attorney may be included to help with understanding due to age, language, etc. You are an equal partner in your care and treatment plan.

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Nursing staff typically change shifts three times in a 24 hour period (7 a.m., 3 p.m. & 11 p.m.). During this time you may see staff speaking and ‘handing off’ information to one another. They are passing on vital information about your care and other unit related issues so communication about your care is not lost. If you have any questions related to this communication, please feel free to ask your assigned nurse. The healthcare team participates in daily interdisciplinary care rounds at 10:30 a.m. The entire team will meet in the nursing station during this time. Rounds assist the team to collaborate, raise concerns, and ask questions in order to put plans in place to assist in meeting short term and long term goals for your discharge.

Participating in Your Care One of the keys to getting the best healthcare is to take part and be involved in every decision about your care. You are the one who knows the most about your own health! • Tell your nurse or doctor if something does not seem right. • Know what time of the day you normally get medicine. If you do not receive it, tell your nurse or doctor. • Make sure your nurse or doctor always checks your ID and asks your name before he or she gives you your medicine or treatment. • Do not be afraid to ask about safety or if your healthcare professional has washed his or her hands. • Do not be afraid to tell a healthcare professional if you think he or she has confused you with another patient. • Do not be afraid to ask for more information about a medication, test or procedure. • Write down important facts your doctor tells you. • Read all medical forms and make sure you understand them before you sign anything. If you do not understand, ask your doctor or healthcare professional to explain them. • Write down any questions you have for your healthcare team. You may receive a lot of information all at once, which can be confusing. You may want to use the following pages to take notes or to ask a family member or friend to attend your consultation with your doctor/nurse. Please feel free to talk to your SHHA healthcare team about any concerns you may have. We welcome your questions!

Here are some good questions you may want to ask: • Can you tell me more about my medical condition? • What is the purpose of this test or treatment? • What does this test/treatment involve?

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your hospital stay • What is this medication for? • What should I do when I go home?

Alternate Level of Care/CCC An Alternate Level of Care (ALC) patient is one who has finished with the acute phase of his or her treatment but is still occupying an acute or rehab care bed. The Local Health Integration Network (LHIN) Home and Community Care will work with you and your healthcare team to make sure that you are transferred or discharged to an appropriate setting that meets your needs. Patients who are ALC are required to pay a co-payment to the hospital during this time, unless exempt by the Ministry of Health and Long Term Care policy and definitions.

Planning for Discharge/Transfer of Care Discharge time at SHHA is 1:00 p.m. Your discharge/transfer plan may look like: • Returning home with health and/or social support; • Receiving further short term rehabilitation either on the unit, in your own home, or in a residential setting; • Residential or nursing home care (short or long term). The day before your discharge, you and your family should check or review the following: • Prescriptions required • Follow-up with home supports • Transportation arrangements NOTE: Payment of transportation to your discharge destination is NOT the responsibility of the hospital. Information is available from nursing staff should there be any questions in this regard.

Billing You are responsible for full payment of any charges not paid by OHIP or supplementary insurance plans. Payments must be made at the Business Office located on the first floor in Room 110. The office is open Monday to Friday, from 7:00 a.m. to 3:00 p.m. SHHA accepts cash, cheques, VISA, MasterCard, or debit.

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Your Hospital Stay: Notes:

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PATIENT SAFETY

Patient Safety Ensuring patient safety is a fundamental element of high quality healthcare. To this end, SHHA supports a culture of safety for patients by including them and their families when making decisions surrounding safety and quality improvement initiatives. Please report any safety concerns or incidents to a member of your care team as soon as possible

Balloons Since latex balloons can cause severe allergies in some people, they are not allowed in the hospital. Mylar (foil) balloons are safe and permitted inside the hospital

Fire Alarm/Emergency Situations During your hospital stay, you may hear one of our regular fire drills or other emergency testing. When you hear the fire alarm/overhead page, stay where you are and remain calm. We will inform you should any action become necessary. Please stay where you are until the “all clear� signal is given. Elevators or telephones must not be used when there is a fire or a fire drill.

Identification When you are admitted to hospital an identification armband will be applied to your wrist. You may or may not have an additional coloured bracelet applied depending on your needs. This serves to communicate with all team members. Please do not remove your bracelet until you are discharged from hospital. We request that you notify nursing staff if you require a replacement bracelet.

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Infection Control Infection control is everyone’s concern. We want to prevent and manage infections to keep patients, staff, and visitors safe. First, clean your hands regularly with soap and water, and use the alcohol-based hand sanitizer located throughout the building. Cleaning your hands is important before entering or leaving the hospital, before and after patient contact, after using the washroom, and before eating. Do not visit the hospital if you have a respiratory illness (a cold or the flu), a stomach virus, or diarrhea. Additionally, please minimize visits to the hospital if we are in outbreak status. A coloured sign hanging at the entrance of a patient’s room indicates that extra infection control practices are required when visiting or caring for the patient. This may involve putting on a gown, gloves, or a mask. These items will be located outside of the patient’s room. Visitors should not visit other patients in the hospital after being in an isolation room. Visitors should never hesitate to ask staff for assistance if unsure of signage.

Preventing Falls Falls are a common concern for people in the hospital and can result in more pain and suffering, a setback in healing, or a longer hospital stay. When you are hospitalized, your risk of falling may be greater due to medications, new environments and weakness. To help prevent a fall, follow these guidelines: • Call for assistance any time you feel you need it. • Be aware of the activity level that the doctor has ordered for you or your loved one (e.g., bed rest, bathroom privileges). Please check with your nurse to find out what activity level is ordered for you. • If you use a cane or walker at home, you should use them here. We have therapists who can teach you how to use these. Ask the nurse or doctor if this help is needed. • If visitors lower the side rails of the bed, ensure the rails are raised again before leaving. • Report spilled liquids, obstacles, or other safety risks to hospital staff.

Hospital Security All hospital staff and volunteers are required to wear their photo identification badge. This badge assures you that the person who delivers your care is a hospital employee. Do not be afraid to ask a person their name if you are not able to read their badge. Please notify a staff member immediately if you observe suspicious activity, suspicious individuals, have a security concern, or if you have lost a personal item.

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PATIENT SAFETY A wide range of security measures are in place for your safety and protection including 24-hour video surveillance cameras and locked doors. SHHA is committed to providing a safe and secure working environment, free of violence and aggression. We will not accept any act of violence or aggression toward any member of staff. Incidents of verbal or physical abuse, threats or assaults may be dealt with by calling the Ontario Provincial Police as necessary.

Smoking In accordance with the Municipality of South Huron By-laws, Electronic Cigarettes Act, and the Ministry of Health smoking regulations, and to comply with the Smoke-Free Ontario Act, smoking/vaping is not permitted on hospital property, either inside or outside. SHHA is a smoke-free environment and NO smoking is allowed on any hospital property.

Perfumes/Scented Flowers As per hospital policy, perfume, after-shave cologne, other scented personal care products, and strong smelling flowers (i.e., lilies and hyacinths) are not permitted in the hospital as some people are allergic to them.

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Community Resource Guide This Community Resource Guide was designed by our Social Work department as a way of assisting patients and their families that are in need of support during difficult times. Please contact the individual organization to find out additional services they offer or connect with the Social Work for further assistance. If you do not see an agency listed that suits your needs, please contact Social Work at 519-235-2700 ext. 5143.

Addiction Agencies Choices for Change.............................................519-271-6730 or 1-877-218-0077 Lambton County Addiction Services...................................519-464-4400 ext. 5370 Drug Alcohol Helpline..................................................................... 1-800-565-8603 Alzheimers Alzheimer Society of Huron County....................519-482-1482 or 1-800-561-5012

Autism Autism Ontario London.......................................................................519-433-3390 Thames Valley Children’s Centre.......................................................519-685-8680

Cancer Canadian Cancer Society Huron-Perth...............519-271-4270 or 1-800-294-0086 Wellspring (Cancer Support Centre)..................................................519-438-7379

Caregiver Support Adult Day Programs & Services............................. 519-482-7943 or 519-235-4600 Canadian Mental Health Association................1-888-875-2944 or 1-888-261-9350 Family Services Perth Huron...............................519-273-1020 or 1-800-268-0903 Huron Perth Crisis Intervention Program....................................... 1-888-829-7484 Lambton Elderly Outreach.............................................................. 1-800-265-0203 One Care............................................................................................519-238-6289 VON Perth Huron........................................................................... 1-800-265-5176 VON Lambton.....................................................................................519-542-2310 Caregiver Exchange..................................................... www.caregiverexchange.ca

Children/Youth Big Brother Big Sisters of South Huron..............................................519-237-3554 Huron County Children’s Services.................................................. 1-888-371-5718 Huron-Perth Centre............................................................................519-482-3931 Rural Response for Healthy Children.................................................519-482-8777 Parent Help Line............................................................................. 1-888-603-9100 Huron County Public Health Unit.........................519-482-7077 or 1-877-837-6143

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COMMUNITY RESOURCE GUIDE Clothing & Basic Needs Arc Angels Thrift Store........................................................................519-237-3774 Blessings Community Store...............................................................519-236-4376 Dove’s Nest Thrift Store..................................................................... 519-235-2411 Noah’s Ark Thrift Store.......................................................................519-235-3744 Counselling Services Grand Bend Area Community Health Centre......... 519-238-2362 or 519-238-1556 Hensall Site........................................................................................519-262-3140 Huron-Perth Centre............................................................................519-482-3931

Crisis Huron Perth Crisis Intervention...................................................... 1-888-829-7484 Huron Safe Homes for Youth (16-18 years)................................... 1-800-361-1640 Kids Help Line................................................................................ 1-800-668-6868 Parent Help Phone......................................................................... 1-888-603-9100 Telehealth....................................................................................... 1-866-797-0000 St. Vincent de Paul Society................................................................519-524-1087 Women’s Shelter, Second Stage Housing & Counselling......................................................519-524-5333 or 1-800-265-5506

Diabetes Canadian Diabetes Association...................................................... 1-800-226-8464 EatRight Ontario............................................................................. 1-877-510-5102 Huron Perth Diabetes Program Exeter - South Huron Hospital Association........................................519-235-5175 Goderich.............................................................................................519-524-8689 Listowel..............................................................................................519-291-3120 Seaforth..............................................................................................519-527-1650 Stratford..............................................................................................519-272-8210 St. Marys............................................................................................519-284-1332 Wingham............................................................................................ 519-357-3711 Outreach Program..............................................................519-272-8210 ext. 2365 Pediatric Diabetes Services (LHSC)..................................................519-685-8500

Elder Abuse Advocacy Centre for the Elderly (ACE)..............................................416-598-2656 Elder Abuse Lambton.........................................................................519-344-8861 Elder Abuse Huron.............................................................................519-524-4108 International Network for the Prevention of Elder Abuse...................www.inpea.net National Initiative for the Care of the Elderly....... 416-978-2197 or www.nicenet.ca Ontario Provincial Police-Huron Detachment.......................911 or 1-888-310-1122 Seniors Helpline—Middlesex County.................................................519-667-6600

www.shha.on.ca

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Employment Centre for Employment and Learning................................................519-235-0471

Financial Services Canada Pension Plan..................................................................... 1-800-277-9914 Child Tax Credit/NCBS....................................................................1-800-387-1193 Community Support for Families........................................................519-482-3557 Family Services Perth Huron (Credit Counselling)......................... 1-800-268-0903 Ontario Disability Support Program................................................ 1-800-565-5762 Ontario Works................................................................................ 1-888-748-8895 Government of Canada Programs & Services............................... 1-800-622-6232 Ontario Drug Benefit (ODB) Program............................................. 1-888-405-0405 Veterans Affairs Canada......................................1-866-522-2122 or 519-660-5275

Food Banks Clinton................................................................................................519-482-8603 Exeter.................................................................................................519-860-4104 Goderich.............................................................................................519-524-1087 Seaforth..............................................................................................519-527-0281 Zurich................................................................................................ 519-236-4376

Grief & Bereavement Huron-Perth Centre (Children/Youth & their Families).......................519-482-3931 VON Palliative Care Support Services...............................................519-235-2510

Home Support Local Health Integration Network (LHIN) Home and Community Care Huron/Perth.............................519-276-3400 or 1-855-276-3400 Local Health Integration Network (LHIN) Home and Community Care Lambton............................................................. 1-800-265-1445 Grand Bend CHC Aging at Home Program..........................519-238-1556 ext. 241 One Care Support Services........................................................... 1-877-502-8277

Housing Canadian Mental Health Association – Housing Registry..................519-527-2442 Huron County Housing................................................................... 1-888-371-5718 Huron Safe Homes for Youth.......................................................... 1-800-361-1640 Huron Women’s Shelter (24 Hour Crisis Line).............................. 1-800-265- 5506 Ontario Landlord and Tenant Board............................................... 1-888-332-3234

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COMMUNITY RESOURCE GUIDE Intellectual Disabilities Central Huron Community Living.......................................................519-524-7362 Community Living South Huron..........................................................519-237-3637 Crest Support Services......................................................................519-227-6766 Ministry of Community & Social Services....................................... 1-888-789-4199 Participation House Support Services (London & area).....................519-660-6635

Legal Support Huron Perth Community Legal Clinic..................519-524-4406 or 1-866-867-1027 Lawyer Referral Service................................................................. 1-800-268-8326 Legal Aid..............................................................1-800-668-8258 or 519-524-9612 Ministry of the Attorney General Victim Support ............................ 1-888-579-2888

Mental Health Services Assertive Community Treatment (ACT) Team................................ 1-866-527-8421 Canadian Mental Health Association.............................................. 1-888-875-2944 Dual Diagnosis Clinic.........................................................................519-272-8210 Huron Perth PEPP Program........................................................... 1-866-527-8421 Huron Perth Seniors Mental Health Program................................. 1-866-527-8421 Mental Health 24hr Crisis Line Lambton........................................ 1-800-307-4319 Mental Health 24hr Crisis Line Huron............................................ 1-888-829-7484 Postpartum Depression Treatment ....................................................519-482-7077 WOTCH Community Mental Health Services.....................................519-235-0335 Community Services Coordination Network................................... 1-877-480-2726

Transportation Easy Ride....................................................................................... 1-877-502-8277 Lambton Elderly Outreach.............................................................. 1-800-265-0203

www.shha.on.ca

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Partner Information

Grand Bend Area Community Health Centre The Grand Bend Area Community Health Centre (GBACHC) is a non-profit community governed organization that provides comprehensive primary medical care for our enrolled clients. Our health promotion strategies utilize multidisciplinary teams of health providers and are available to clients as well as everyone in the community. The Centre’s three sites work in collaboration with the Southwest and Erie St. Clair Southwest and Erie St. Clair LHINs Home and Community Care Nurses along with various agencies and services within the counties of Lambton and Huron. Our ongoing partnership with South Huron Hospital Association enables us to seek out and provide the best care for our clients/patients along with programming for the surrounding communities.

The GBACHC staff consists of: • • • • • • •

Physicians & Nurse Practitioners Registered Practical Nurses Physiotherapists Occupational Therapists Registered Respiratory Therapist Certified Diabetes Educators Registered Social Workers

• • • • • •

Dietitians Health Promoter Phlebotomists Visiting Specialists/Chiropodist Medical Office Assistants Administrative Staff

Visit our website at www.gbachc.ca

Main Site

69 Main St East, Box 1269 Grand Bend, Ontario N0M 1T0

Hensall Site

122 King St. Hensall, Ontario N0M 1X0

Monday–Thursday: 9 a.m.-7 p.m. Friday 9 a.m.-4 p.m. Saturday 9 a.m.-11:30 a.m. (walk-in) Closed Sundays and holidays

Monday: 9 a.m.-7 p.m. Tuesday–Thursday 9 a.m.-5 p.m. Friday 9 a.m.-4 p.m. Closed weekends & holidays

T: 519-238-2362 F: 519-238-6478

T: 519-262-3140 F:519-262-2448 Allied Health: 519-238-1556

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PARTNER INFORMATION

GBACHC Programs The Health Centre offers many programs and services that are available to the community. Please call Cindy Maxfield, Health Promotion and Program Coordinator at 519-238-1556 ext. 231 for more information on any of these programs. For more detailed listing please go to our website: www.gbachc.ca

Drop-in Supportive and Social Programs • • • • • • • • •

Alzheimer Caregiver Support & programs CNIB Low Vision Drop In Smoking Cessation Holiday Bereavement Support Sunset Cinema Acquired Brain Injury Education and Support Program Parkinson’s Support Group Choices for Change Addictions Counselling Southwest and Erie St. Clair LHINs Home and Community Care Nurses Community Nurse

Education Programs • • • • • • • • • •

Better Breathing Diabetes/Pre Diabetes Program Heart Health Class Label Reading Class Craving Change Cooking Outside the Box “Adventures in Cooking” Chronic Pain Management Men Can Cook Mental Health services

Falls Prevention, Exercise and Wellness Programs • • • • • • • • • •

Exercise & Wellness Programs Healthy Lifestyle Exercise classes Gentle Exercise Program B.I.A. (muscle vs. fat ratio) Line Dancing Savanna Strollers, Pinery Park trail walking Lambton Museum indoor walking program Blood Pressure Clinics Functional Fitness exercise Programs Ontario Telemedicine Network (OTN) educational series

www.shha.on.ca

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Community Supporters Disclaimer: SHHA thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by SHHA of any particular goods or services and SHHA cannot be responsible for the goods and services which appear in those advertisements.

Exeter Guardian Pharmacy

38-44 Thames Rd. E., Exeter, ON N0M 1S3 Ph: 519-235-1570 Fax: 519-235-2198 Your local independent pharmacy is here for you! We are pleased to waive the $2.00 from your Ontario Drug Benefit Co-Pay Patients who paid $2.00 Now Pay $0 Patients who paid $6.11 Now Pay $3.99 It’s now easy to transfer your prescription to our pharmacy • Free delivery on all prescriptions Our Home Health Care Services include a professional focus on the following categories:

Services include: Physiotherapy • Chiropractic Registered Massage Therapy • Acupuncture Custom Orthotics • Bracing New Patients Welcome • No Referral Necessary Motor Vehicle Insurance WSIB • Extended Health Benefits Accepted 26 Thames Rd. E. Exeter (beside Guardian Pharmacy)

(519) 235-4892

ST JOSEPH’s

HEALTH CARE LONDON

Back & Neck Comfort Products Braces and Supports Diabetes & Diagnostic Products Ostomy Supplies Pain Management (tens) Patient Aids Prescription Blister Packaging Wound Management

Incontinence Medical Nutrition Mobility Products Respiratory Aids Support Hosiery Gradient Compression Garments Bathroom Safety

Dedicated to convenience, we offer delivery during our hours of operation: Monday - Friday 8am - 8pm Saturdays 9am - 5pm • Sundays 10am-5pm

We’re a community pharmacy that takes care of our community.

ConnectCare

Now offering GoSafe and wireless options. CONNECTCARE IS A SERVICE OF ST. JOSEPH’S HEALTH CARE LONDON, WITH ALL PROFITS SUPPORTING PATIENT CARE PROGRAMS.

519.685.4550

1.888.298.6116

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www.shha.on.ca

www.connectcare.ca


COMMUNITY SUPPORTERS

Exeter Villa Retirement Living & LTC

Lovely Grounds Surrounded by a Safe & Friendly Neighbourhood • Single Level Secured Access • All Meals & Snacks included • 24-hour Nursing Supervision • In-Home Physician Visits • Housekeeping & Laundry

• Weekly Spa Bath & Beauty Salon • Planned Activities, Physiotherapy & Entertainment • Extra Care Levels & Respite Stays Available • Within walking distance of downtown Exeter

www.facebook.com/patientdirectory.ca

Call for a Personal Tour: 519.235.1581. Ask for Erika or email: Erika.K@ExeterVilla.ca and ask for a Brochure

155 John Street., East Exeter, ON | N0M 1S1

http://patientdirectory.ca

See this publication and more at:

patientdirectory.ca Quality Healthcare Publications

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...if you can THINK it, we can INK it!

Tel.: 613-475-2927 • 800-339-5662

15681 Hwy 2, Brighton, ON K0K 1H0 info@willowpublishing.com • www.willowpublishing.com

www.shha.on.ca

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South Huron Hospital Association Patient Services Directory. Exeter, Ontario  

South Huron Hospital Association Patient Services Directory. Exeter, Ontario

South Huron Hospital Association Patient Services Directory. Exeter, Ontario  

South Huron Hospital Association Patient Services Directory. Exeter, Ontario