Please be advised that due to the COVID-19 pandemic, some information in this handbook may have changed. For the latest guidance, please consult your care team, or visit our website at www.shha.on.ca.
Patient Services DIRECTORY
SOUTH HURON HOSPITAL ASSOCIATION 24 Huron Street West, Exeter, Ontario N0M 1S2 T: 1-519-235-2700 • F: 1-519-235-3405 E: shha.administration@shha.on.ca
SOUTH HURON MEDICAL CENTRE 23 Huron Street West, Exeter, Ontario N0M 1S2 T: 1-519-235-3343 • F: 1-519-235-3845 www.shha.on.ca
“Grounded in principles of respect, compassion and dignity; South Huron Hospital sees you as a person first. We are committed to providing you with the best care possible. We have a team of exceptional physicians, staff and volunteers that are committed to providing exceptional care for all.”
A Warm Hello and Welcome! On behalf of the Board of Directors, staff, physicians and our many volunteers I am pleased to welcome you to the South Huron Hospital Association (SHHA), your local community hospital. It is the sincere goal of the entire team here at SHHA, to ensure that you receive the highest quality of care possible during your stay with us. The Patient Services Directory will provide you with important information you will need to know while you are receiving care here. SHHA is proud of and remains committed to our tradition of providing safe, high quality patient centered care. Our exceptional physicians and staff are dedicated to providing you with respectful, compassionate and excellent care…every time! We live our Mission, to improve 2
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WELCOME the overall health and well-being of our communities through being a leader and working with partners in an integrated and sustainable rural health care system. We value the opinion you have about the care you receive and your experience here at SHHA. Please help us to continually improve the care we provide by sharing your feedback with us. I invite and encourage you to contact the hospital with your feedback! Please send your comments to patientrelations@shha.on.ca or call 519-235-2700 ext 5110. Thank you!
Jimmy Trieu President and CEO
The South Huron Hospital Foundation was created as a separate entity in 2007 to assist the South Huron Hospital Association in providing the best emergency care possible, while furnishing the community with important diagnostic equipment close to home. The primary role of the foundation is to carry out strategic fund-development activities in order to establish sustainable funding for any hospital needs that are not covered by government and other sources of income. Any piece of equipment costing over $1000 is funded through community dollars, so the foundation’s efforts in fundraising are critical to ensuring the SHHA is enabled with the resources it needs in order to provide top-notch care. www.shha.on.ca
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Over the last several years the Foundation has accomplished exactly what it set as its objective. Over two million dollars has been spent on state of the art technology, digital imaging, and strategies to eliminate air-borne diseases- among other important needs. The incredible support the foundation receives from every corner of the hospital’s catchment area is a true testament to the appreciation the community has for our “Little Hospital That Does”. Every year we are humbled by the generosity of our community. In June 2018 the South Huron Hospital Foundation completed a fund raising campaign for 3.4 million dollars and successfully opened the doors of our 3-bedroom Hospice – Jessica’s House. Since then, Jessica’s House has provided high quality hospice care and bereavement support to hundreds within our community. Jessica’s House now receives partial funding through the Ministry, with the remainder of the budget funded through community giving and fundraising efforts. The impact Jessica’s House continues to have in this community is simply incredible. The South Huron Hospital Foundation continues to act as the governing body of the Jessica’s House Foundation. The South Huron Hospital Foundation’s strategic direction focuses on Diversifying the avenues available for supporting the Foundation, Nurturing our existing donor base, and Informing & Engaging our community on the needs of our hospital. These strategic directives all feed into our primary goal of Growing our impact and contribution to our community. If you would like to contribute in any way, as a volunteer, a Board Member, or a contributor, please call 519-235-2700 extension 5133, or email krista.mccann@shha.on.ca for more information. Sincerely, Krista McCann, Executive Director 4
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WELCOME
Contents Welcome! Vision, Mission & Values.................................................. 7 Who Are We?................................................................... 8 Directions to the Hospital & Parking................................. 9
The Patient Expeience Patient Bill of Rights & Responsibilities.......................... 10 Accessibility.................................................................... 12 Compliments, Concerns or Comments.......................... 12 Gift Shop........................................................................ 13 Privacy and Confidentiality............................................ 13 Learning......................................................................... 14 Feedback........................................................................ 14
Care Programs and Services Emergency..................................................................... 15 Inpatient Unit.................................................................. 15 Diagnostic Imaging......................................................... 15 Clinics............................................................................. 15 Registered Dietitian Services ........................................ 17 Physiotherapy................................................................. 17 Social Work.................................................................... 17 Speech-Language Pathology......................................... 17 Spiritual and Religious Care........................................... 18 Diabetes Education........................................................ 18
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Your Hospital Stay Accommodation.............................................................. 19 Meals.............................................................................. 19 Medications.................................................................... 20 Telephones..................................................................... 20 Televisions...................................................................... 20 WiFi................................................................................ 16 Visiting Hours................................................................. 21 Patient Mail..................................................................... 21 Telephone Enquiries....................................................... 21 What to Bring to the Hospital.......................................... 21 What Not to Bring........................................................... 22 Your Care and Treatment Plan....................................... 23 Participating in Your Care............................................... 23 Alternate Level of Care/CCC ......................................... 24 Planning for Discharge/Transfer of Care........................ 25 Billing.............................................................................. 25
Patient Safety Balloons.......................................................................... 26 Fire Alarm/Emergency Situations................................... 26 Identification................................................................... 27 Infection Control............................................................. 27 Preventing Falls.............................................................. 27 Hospital Security............................................................ 28 Smoking......................................................................... 29 Perfumes/Scented Flowers............................................ 29
Community Resource Guide.......................... 29 Partner Information........................................... 34 6
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WELCOME Community Supporters.................................... 37 Please note that we are constantly changing to meet your needs. Information presented may be subject to change.
Vision, Mission & Values Our Vision To improve the overall health and well-being of our communities through being a leader and working with partners in an integrated and sustainable rural health care system.
Our Mission As your healthcare partner close to home, dedicated to quality and safe patient care we will: • • • • •
Treat everyone with respect, compassion and dignity Place patients and families as a core focus Build a workplace environment where all staff, physicians and volunteers feel valued and have opportunities to grow Strengthen and expand our relationships with stakeholders and health care partners Demonstrate our social responsibilities and good stewardship of all resources
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Our Values CARING – We will provide excellent care, and make our patients, staff, physicians and volunteers feel cared about.
ACCESSIBLE – We will overcome barriers, and work to
ensure our patients have care “close to home”.
RESPONSIVE – Working hard to reduce wait times for
services. We want our communities to know they can find help with their questions and concerns about their care.
INTEGRITY – We will make ethical decisions, embrace
positive change, and face challenges with the intent to make the system better for those we care for.
NETWORKING – We will build strong collaborative
relationships that provide our communities with health promotion strategies and solutions that are understandable with transitions that are seamless and easy to navigate
GROWTH – We will be good stewards of our resources,
with worthwhile growth objectives and goals that stretch our physicians, staff and volunteers to reach their full potential as we strive to achieve our vision and mission.
Who Are We? SHHA serves a catchment area in excess of 19,000 clients which includes the Municipality of South Huron and its adjacent communities. The hospital plays a pivotal role in our community. SHHA provides 24/7 emergency services, laboratory services, diagnostic imaging services, and outpatient clinic services, etc. The hospital is the primary care service provider for the communities we serve. 8
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WELCOME
Directions to the Hospital & Parking East of Exeter • • •
Follow Thames Road/Highway 83 West Turn LEFT onto Main Street/Highway 4 Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.
West of Exeter (from Grand Bend) • • •
Follow Thames Road/Highway 83 East Turn RIGHT onto Main Street/Highway 4 Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.
South of Exeter • •
Follow Highway 4 North to Exeter Turn LEFT onto Huron Street West – The hospital is on the right-hand side of the road.
North of Exeter • •
Follow Highway 4 South to Exeter Turn RIGHT onto Huron Street West – The hospital is on the right-hand side of the road.
Parking SHHA offers free parking for patients and visitors. Public parking is located directly across from the hospital and on both sides of the South Huron Medical Centre.
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The Patient Experience Patient Bill of Rights & Responsibilities South Huron Hospital Association’s Patient Bill of Rights and Responsibilities represents important beliefs and behaviors that our staff and physicians strive to achieve in our relationships with our patients, families and our community.
As a Patient you have the right to: • • • • • • •
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High quality, evidenced-based and patient-centred care that respects your unique needs, preferences, and values. Have access to the healthcare services that you need in a safe and clean environment. Be treated with compassion, professionalism, dignity, and respect at all times. Know the full name and role of your healthcare team. Have the collection, use and disclosure of your Personal Health Information handled in a secure and confidential manner. Receive all your healthcare information or education in a clear, accurate and complete way. Participate actively in your care planning and in decision-making related to care.
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THE PATIENT EXPERIENCE • •
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Accept or refuse any medications or treatment at any time and once you have all the necessary information you need to make an informed choice. Be informed of unintended and preventable events that resulted in harm during your care and measures that the Hospital intends to put in place to prevent future incidents. Be provided with information about the Hospital complaints process so that you can ask questions and express concerns about your care or services without compromising access or quality of your care.
Mutual respect, cooperation and active partnering in care are essential to delivery of quality healthcare.
As a Patient you are responsible for: • • • • •
• •
Providing all necessary information as requested by your healthcare team and notify them of any changes. Being actively involved in your plan of care and to ask questions when you do not understand or require more information. Playing an active role in promoting safety. Sharing any concerns about your care with the healthcare team. Following the treatment plan created for you to the best of your ability and recognizing the risks and consequences of refusing treatment and/or leaving the hospital against medical advice. Being courteous and respectful of other patients, visitors, and your care providers. Being respectful of hospital property and comply with hospital regulations and policies.
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Accessibility Accessibility refers to the efforts to identify, remove and prevent barriers to people with disabilities that visit, work, or use the hospital facilities, services, and property. SHHA is committed to the continuous improvement of access to hospital facilities, services, and programs for all. To provide feedback to SHHA, please call 519-235-2700 ext. 0 and ask for the Accessibility Coordinator.
Fully accessible public washrooms are located in the following areas: • •
Main Floor: Lower Level: Boardroom
Room 403 (beside the elevator) Room 205 (on the inpatient unit) Room 410 (beside the Gift Shop) Room B102 (where the two hallways meet) Room B113 (across from the SHHA
Compliments, Concerns or Comments Your compliments, concerns, or comments about your care and your rights as a patient are important to us. We are committed to responding to any feedback expressed by a patient, family member, or visitor so please share with us. For immediate feedback which is of an urgent nature, please ask to speak with either the department manager or the Patient Relations Coordinator. If your feedback is less urgent, please send your feedback to the hospital by mail, email, or phone. •
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Mail: Attn: Patient Relations South Huron Hospital Association 24 Huron St. West Exeter, ON N0M1S2 Email: patientrelations@shha.on.ca Telephone: 519-235-2700 ext. 5110 or 5169 www.shha.on.ca
THE PATIENT EXPERIENCE
Gift Shop Hospital auxiliary volunteers manage the gift shop which serves the needs of our patients, staff, and daily visitors. Through the operation of the gift shop and other public fundraising events, the auxiliary has supported the hospital with thousands of dollars. This money is used to purchase much needed hospital equipment. The SHHA gift shop is located just inside the main entrance, adjacent to the public waiting room.
The gift shop is open: •
Monday-Friday from 10:00 a.m. to 3 p.m.
If the gift shop is closed, please ask Patient Registration and they will assist you with your purchases.
Privacy and Confidentiality SHHA is committed to protecting your privacy and complying with the provincial Personal Health Information Protection Act. To provide you with the best possible care, our healthcare team requires access to your personal health information. To contact us about your privacy at the hospital, or regarding release of about your privacy at the hospital, or regarding release of information, call 519-235information, call 519-235-2700 ext. 5176. 2700 ext. 5176. Before you take that picture, video, or audio, please ask: - Has everyone involved agreed? - Is anyone’s privacy at risk (even people in the background?) - Does a photo or recording impact your care or that of someone else? If you are not sure, please talk with a staff member first.
Learning
SHHA supports and embraces life-long learning. You may see team members accompanied by students and/or other professionals. We are hopeful www.shha.on.ca you will accept their presence as a valuable part of their training and learning, but you may refuse to allow them to be present, without affecting your care and treatment.
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Learning SHHA supports and embraces life-long learning. You may see team members accompanied by students and/or other professionals. We are hopeful you will accept their presence as a valuable part of their training and learning, but you may refuse to allow them to be present, without affecting your care and treatment.
Feedback The information that our patients give us about their emergency room visit, outpatient visit, or inpatient stay is invaluable. Since we place patients and families as our core focus, we want to hear from you. By filling out a patient experience survey, your feedback good or bad, will be used to improve how we provide care. At discharge from inpatient care, you may be asked to fill out the survey on an iPad. Someone may assist you with the iPad if you wish. Alternatively, you may fill out a paper copy and deposit it in the secure drop box beside the nurses’ station. Drop boxes for other departments are located in the Emergency Waiting Room, near the Gift Shop, and at the Medical Centre.
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CARE PROGRAMS AND SERVICES
Care Programs and Services Emergency • •
• •
24 hours a day, 7 days a week emergency services. Patients are seen in order of severity of their illness, not on a “first come, first serve” basis. Wait times may be lengthy, so feel free to bring a book to help pass the time. Please note that no medical advice or results will be given over the telephone. This is a zero tolerance zone and appropriate personal conduct is expected.
Inpatient Unit 19 inpatient beds providing both acute and chronic care.
Diagnostic Imaging Our diagnostic imaging department is open 7 days a week, from 7:00 a.m to 11:00 p.m. Services include inpatient and outpatient x-ray, bone mineral density testing, ultrasound, electrocardiogram, and holter monitors/loop recordings. Most services require a booked appointment and may involve special preparation. On-call personnel are available after hours for emergencies only.
Clinics Outpatient Consultant Clinics – by Physician Referral • • • • •
Internal Medicine/Cardiac Stress Testing – Dr. Fiaani Endocrinology/Internal Medicine/Cardiac Stress Testing – Dr. McLean General Surgeon – Dr. McCune Gynecology – Dr. Wood Psychiatry – Dr. Gangdev www.shha.on.ca
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• •
Pediatrics – Dr. Montiveros Skin Clinic – Dr. Howard
Outpatient Consultant Clinics – Self Referral • • • •
Arthritis Society - help for those living with the arthritis pain. Clinic held twice monthly. Call for appointment: 1-800-321-1433 ext. 1221 Foot Clinic - help for those living with foot and lower limb pain. Pedorthist clinic held weekly. E-mail or call for appointment: admin@solescience.ca or 1-844-337-7653 Choices for Change - help for those living with addiction. Call for appointment with Counselor: 1-877-218-0077 Community Hospice and Bereavement - help for those coping with loss or losing loved one. Office located at Jessica’s House. Call for appointment: 519-235-2510
South Huron Medical Centre
23 Huron Street West, Exeter, ON N0M 1S2 Phone: 519-235-3343 Fax: 519-235-3845
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Family Practice Clinic (FPC) Dr. Ryan, Dr. Lam, Dr. Bueno, Dr. Patel, Dr. Ondrejicka Monday through Friday 8:30 a.m. to 4:30 p.m. E-Mail and Online Appointment booking also available – please ask at Registration Patients in the community needing lab tests can book an appointment with a valid lab requisition from their doctor. Please call 519-235-3343 to determine the best date and time.
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Walk-In Clinic Monday through Friday 3:45 p.m. to 6:45 p.m. Saturdays, Sundays, & Statutory Holidays 10:45 a.m. to 1:45 p.m. www.shha.on.ca
CARE PROGRAMS AND SERVICES
Registered Dietitian Services A registered dietitian is a health professional who can provide advice and education on foods and nutrition. Dietitians help people of all ages to make healthy eating and lifestyle choices to promote health and manage certain medical conditions. The SHHA dietitian is available on an individual outpatient basis. A physician’s referral is not required. For information or to make an appointment, please call 519-235-2700 ext. 5160.
Physiotherapy Inpatient physiotherapy services are provided Monday through Friday. Outpatient physiotherapy services are not funded by the Ministry of Health and Long Term Care and as such are limited to a select number of patients who meet certain criteria and are available three days a week.
Social Work Social work is a profession concerned with helping individuals, families, groups, and communities to enhance their individual and collective well-being. It aims to help people develop their skills and their ability to use their own resources and those of the community to resolve problems. Social work is concerned with individual and personal problems, but also with broader social issues such as poverty, unemployment and domestic violence. Referrals to Social Work can be made by individuals, a doctor, or another healthcare provider in the community. Our social work department provides full time service to inpatients and outpatients, and can be reached at 519-235-2700 ext. 5143.
Speech-Language Pathology
Services include evaluation of adult inpatients for swallowing problems and evaluation of preschool aged children through the Small Talk Program for Huron and Perth counties on an outpatient basis. Call 519-235-2700 ext. 5165. www.shha.on.ca
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Spiritual and Religious Care SHHA has relationships with established religious traditions and serves patients and families of all faiths. Please speak with your nurse if you would like to contact a pastor or clergy. Bibles are available upon request to your nurse.
Diabetes Education SHHA offers diabetes education and management as part of the Huron Perth Regional Diabetes Program. The SHHA diabetes team includes two certified diabetes educators, a Registered Dietitian and a Registered Nurse. The team helps educate and support individuals/ families living with diabetes, provide information about diabetes and available resources. The program offers sessions about a variety of topics, including self-care behaviours, healthy nutrition, management of medications, and how to test blood sugars, among many others. Any adult person with pre diabetes, Type 1, Type 2, or gestational diabetes may access the program by calling 519235-2700 ext. 5175 or via health professional/physician referral.
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YOUR HOSPITAL STAY
Your Hospital Stay Accommodation Our Patient Registration staff will make every effort to provide you with the type of accommodation you request. Our hospital provides standard ward, semi-private, and private rooms. Semiprivate and private rooms (if requested by you) do cost more and must be paid by you or your insurance company. If you have insurance coverage, please contact the business office. Call 519-235-2700 ext. 5154.
Meals Meals are delivered to our patients at 8:15 a.m., 12:10 p.m., and 5:15 p.m. It is very helpful if your over-bed table is cleared before each meal to make room for your meal tray. If you follow a special diet or would like to talk to a dietician while you are here, please let a member of your care team know. The SHHA cafeteria is open from 9:00 a.m. to 6:30 p.m. and is located on the main floor in Room 501. Items available for www.shha.on.ca
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purchase include coffee, tea, juices, soft drinks, fresh baked goods, and a variety of sandwiches. A daily lunch special is served between 11:45 a.m. and 1:30 p.m. A vending machine, serving cold drinks, is located in the main lobby of the hospital.
Medications If you have any food or drug allergies, please let your nurse or doctor know. Bring all current prescription and non-prescription medications (including any herbal or vitamin supplements) in their original containers. If you do not have the original containers, please bring an updated list of all medications you have been prescribed. Some medications are not supplied by the hospital and you may be required to supply your own. Any medications required during your stay will be prescribed by your doctor and will be brought to you by your nurse. It is also good practice to bring your medications with you to emergency room, walk-in clinic, or family doctor visits.
Telephones A pay phone is available inside the main entrance of the hospital. If you wish to make long distance phone calls, you may do so by: 1. Collect call 2. Use your own personal phone card 3. Pay a $5.00 fee. Patient Registration or the Business Office will collect the fee before the call is made.
Televisions A television is provided in the patient lounge.
WiFi Free public WiFi access is available throughout the hospital without a password. 20
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YOUR HOSPITAL STAY
Visiting Hours Preferred Visiting hours are from 11am – 8pm, however we suggest checking with the nurses’ station regarding visitor restrictions. If possible please plan your visit so that patient care, therapies, and rest can be scheduled. We ask that in order to protect our patients that you delay your visit if you are feeling unwell. SHHA reserves the right to ask visitors to leave a patient’s room, treatment room, or inpatient unit, at any time, in order to respect a patient’s right to privacy and comply with the Personal Health Information Protection Act.
Patient Mail Mail is delivered to the hospital daily. Patient mail should be addressed clearly with the patient’s full name and room number if possible as follows: Name of Patient and in brackets write (PATIENT) c/o South Huron Hospital Association 24 Huron Street West Exeter, Ontario N0M 1S2 E-cards are also available through the SHHA website to send directly to patients receiving care on our inpatient unit.
Telephone Enquiries We understand your relatives and friends will be anxious to ask about your health and progress. Please assist us by nominating one person to phone on behalf of your family and friends. This individual can then relay any information and updates to family and friends thus decreasing calls to the unit.
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What to Bring to the Hospital • • • • • •
•
•
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Ontario Health Card and photo identification Other health insurance card (e.g., Green Shield, Blue Cross, London Life) if applicable Medication as described above Advance Directive or Power of Attorney for Personal Care if you have one Please bring and inform staff of any assistive devices used routinely, such as canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses. Although the hospital provides patient gowns, you may want your own pajamas or nightgown together with a bathrobe (no longer than mid-calf to reduce risk of trips/ falls) and slippers (with closed backs). If bringing street clothes, bring clothes that will allow you to get dressed easily and as independently as possible. NOTE: Your family members may be asked to bring other articles of clothing to you after admission. You should bring only necessary personal toiletry articles such as a shampoo/ soap, deodorant, toothbrush, toothpaste, denture cleaner, comb/hair brush, shaving items, or cosmetics (Reminder: no scented products, please). Please ensure that any item you have brought into the hospital is labelled clearly with your name.
What Not to Bring • • • • •
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Valuable papers or documents Scented personal care products Items of sentimental value, jewelry or expensive clothing, large amounts of cash Alcoholic beverages The hospital WILL NOT accept responsibility for patients’ personal items and valuables. We advise that upon admission all valuable items be sent home with a family member.
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YOUR HOSPITAL STAY
Your Care and Treatment Plan We want to make sure that you understand why your treatment and care plan are needed. Before you receive any treatment, the person treating you will explain to you what they are recommending and answer any questions you may have. If necessary, a designate/Power of Attorney may be included to help with understanding due to age, language, etc. You are an equal partner in your care and treatment plan. Nursing staff typically change shifts three times in a 24 hour period (7 a.m., 3 p.m. & 11 p.m.). During this time you may see staff speaking and ‘handing off’ information to one another. They are passing on vital information about your care and other unit related issues so communication about your care is not lost. If you have any questions related to this communication, please feel free to ask your assigned nurse. The healthcare team participates in daily interdisciplinary care rounds at 10:30 a.m. The entire team will meet in the nursing station during this time. Rounds assist the team to collaborate, raise concerns, and ask questions in order to put plans in place to assist in meeting short term and long term goals for your discharge.
Participating in Your Care One of the keys to getting the best healthcare is to take part and be involved in every decision about your care. You are the one who knows the most about your own health! • • •
Tell your nurse or doctor if something does not seem right. Know what time of the day you normally get medicine. If you do not receive it, tell your nurse or doctor. Make sure your nurse or doctor always checks your ID and asks your name before he or she gives you your medicine or treatment. www.shha.on.ca
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• • • • •
•
Do not be afraid to ask about safety or if your healthcare professional has washed his or her hands. Do not be afraid to tell a healthcare professional if you think he or she has confused you with another patient. Do not be afraid to ask for more information about a medication, test or procedure. Write down important facts your doctor tells you. Read all medical forms and make sure you understand them before you sign anything. If you do not understand, ask your doctor or healthcare professional to explain them. Write down any questions you have for your healthcare team.
You may receive a lot of information all at once, which can be confusing. You may want to use the following pages to take notes or to ask a family member or friend to attend your consultation with your doctor/nurse. Please feel free to talk to your SHHA healthcare team about any concerns you may have. We welcome your questions!
Here are some good questions you may want to ask: • • • • •
Can you tell me more about my medical condition? What is the purpose of this test or treatment? What does this test/treatment involve? What is this medication for? What should I do when I go home?
Alternate Level of Care/CCC An Alternate Level of Care (ALC) patient is one who has finished with the acute phase of his or her treatment but is still occupying an acute or rehab care bed. The Local Health Integration Network (LHIN) Home and Community Care will work with you and your healthcare team to make sure that you are transferred or discharged to an appropriate setting that 24
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YOUR HOSPITAL STAY meets your needs. Patients who are ALC are required to pay a co-payment to the hospital during this time, unless exempt by the Ministry of Health and Long Term Care policy and definitions.
Planning for Discharge/Transfer of Care Discharge time at SHHA is 1:00 p.m. Your discharge/transfer plan may look like: • • •
Returning home with health and/or social support; Receiving further short term rehabilitation either on the unit, in your own home, or in a residential setting; Residential or nursing home care (short or long term).
The day before your discharge, you and your family should check or review the following: • • •
Prescriptions required Follow-up with home supports Transportation arrangements
NOTE: Payment of transportation to your discharge destination is NOT the responsibility of the hospital. Information is available from nursing staff should there be any questions in this regard.
Billing You are responsible for full payment of any charges not paid by OHIP or supplementary insurance plans. Payments must be made at the Business Office located on the first floor in Room 110. The office is open Monday to Friday, from 7:00 a.m. to 3:00 p.m. SHHA accepts cash, cheques, VISA, MasterCard, or debit. Online payment options are available through the SHHA website home page under “How to Pay my Bill.”
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Patient Safety Ensuring patient safety is a fundamental element of high quality healthcare. To this end, SHHA supports a culture of safety for patients by including them and their families when making decisions surrounding safety and quality improvement initiatives. Please report any safety concerns or incidents to a member of your care team as soon as possible
Balloons Since latex balloons can cause severe allergies in some people, they are not allowed in the hospital. Mylar (foil) balloons are safe and permitted inside the hospital
Fire Alarm/Emergency Situations During your hospital stay, you may hear one of our regular fire drills or other emergency testing. When you hear the fire alarm/ overhead page, stay where you are and remain calm. We will inform you should any action become necessary. Please stay where you are until the “all clear” signal is given. Elevators or telephones must not be used when there is a fire or a fire drill. 26
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PATIENT SAFETY
Identification When you are admitted to hospital an identification armband will be applied to your wrist. You may or may not have an additional coloured bracelet applied depending on your needs. This serves to communicate with all team members. Please do not remove your bracelet until you are discharged from hospital. We request that you notify nursing staff if you require a replacement bracelet.
Infection Control Infection control is everyone’s concern. We want to prevent and manage infections to keep patients, staff, and visitors safe. First, clean your hands regularly with soap and water, and use the alcohol-based hand sanitizer located throughout the building. Cleaning your hands is important before entering or leaving the hospital, before and after patient contact, after using the washroom, and before eating. Do not visit the hospital if you have a respiratory illness (a cold or the flu), a stomach virus, or diarrhea. Additionally, please minimize visits to the hospital if we are in outbreak status. A coloured sign hanging at the entrance of a patient’s room indicates that extra infection control practices are required when visiting or caring for the patient. This may involve putting on a gown, gloves, or a mask. These items will be located outside of the patient’s room. Visitors should not visit other patients in the hospital after being in an isolation room. Visitors should never hesitate to ask staff for assistance if unsure of signage.
Preventing Falls Falls are a common concern for people in the hospital and can result in more pain and suffering, a setback in healing, or www.shha.on.ca
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a longer hospital stay. When you are hospitalized, your risk of falling may be greater due to medications, new environments and weakness. To help prevent a fall, follow these guidelines: • •
•
• •
Call for assistance any time you feel you need it. Be aware of the activity level that the doctor has ordered for you or your loved one (e.g., bed rest, bathroom privileges). Please check with your nurse to find out what activity level is ordered for you. If you use a cane or walker at home, you should use them here. We have therapists who can teach you how to use these. Ask the nurse or doctor if this help is needed. If visitors lower the side rails of the bed, ensure the rails are raised again before leaving. Report spilled liquids, obstacles, or other safety risks to hospital staff.
Hospital Security All hospital staff and volunteers are required to wear their photo identification badge. This badge assures you that the person who delivers your care is a hospital employee. Do not be afraid to ask a person their name if you are not able to read their badge. Please notify a staff member immediately if you observe suspicious activity, suspicious individuals, have a security concern, or if you have lost a personal item. A wide range of security measures are in place for your safety and protection including 24-hour video surveillance cameras and locked doors. SHHA is committed to providing a safe and secure working environment, free of violence and aggression. We will not accept any act of violence or aggression toward any member of staff. Incidents of verbal or physical abuse, threats or assaults may be dealt with by calling the Ontario Provincial Police as necessary.
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PATIENT SAFETY
Smoking In accordance with the Municipality of South Huron By-laws, Electronic Cigarettes Act, and the Ministry of Health smoking regulations, and to comply with the Smoke-Free Ontario Act, smoking/vaping is not permitted on hospital property, either inside or outside. SHHA is a smoke-free environment and NO smoking is allowed on any hospital property.
Perfumes/Scented Flowers As per hospital policy, perfume, after-shave cologne, other scented personal care products, and strong smelling flowers (i.e., lilies and hyacinths) are not permitted in the hospital as some people are allergic to them.
Community Resource Guide This Community Resource Guide was designed by our Social Work department as a way of assisting patients and their families that are in need of support during difficult times. Please contact the individual organization to find out additional services they offer or connect with the Social Work for further assistance. If you do not see an agency listed that suits your needs, please contact Social Work at 519-235-2700 ext. 5143.
Addiction Agencies Choices for Change.................519-271-6730 or 1-877-218-0077 Lambton County Addiction Services.......519-464-4400 ext. 5370 Drug Alcohol Helpline......................................... 1-800-565-8603 Alzheimers Alzheimer Society of Huron County.................. 519-482-1482 or .......................................................................... 1-800-561-5012
www.shha.on.ca
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Autism Autism Ontario London.......................................... 519-433-3390 Thames Valley Children’s Centre.......................... 519-685-8680
Cancer Canadian Cancer Society Huron-Perth............. 519-271-4270 or ........................................................................... 1-800-294-0086 Wellspring (Cancer Support Centre)..................... 519-438-7379
Caregiver Support Adult Day Programs & Services.519-482-7943 or 519-235-4600 Canadian Mental Health Association.............. 1-888-875-2944 or ........................................................................... 1-888-261-9350 Family Services Perth Huron...519-273-1020 or 1-800-268-0903 Huron Perth Crisis Intervention Program........... 1-888-829-7484 Lambton Elderly Outreach.................................. 1-800-265-0203 One Care............................................................... 519-238-6289 VON Perth Huron............................................... 1-800-265-5176 VON Lambton........................................................ 519-542-2310 Caregiver Exchange......................... www.caregiverexchange.ca
Children/Youth Big Brother Big Sisters of South Huron................. 519-237-3554 Huron County Children’s Services...................... 1-888-371-5718 Huron-Perth Centre............................................... 519-482-3931 Rural Response for Healthy Children.................... 519-482-8777 Parent Help Line................................................. 1-888-603-9100 Huron County Public Health Unit....................... 519-482-7077 or ........................................................................... 1-877-837-6143
Clothing & Basic Needs Arc Angels Thrift Store........................................... 519-237-3774 Blessings Community Store.................................. 519-236-4376 Dove’s Nest Thrift Store.........................................519-235-2411 30
www.shha.on.ca
COMMUNITY RESOURCE GUIDE Noah’s Ark Thrift Store.......................................... 519-235-3744 Counselling Services Grand Bend Area Community Health Centre.... 519-238-2362 or .............................................................................. 519-238-1556 Hensall Site........................................................... 519-262-3140 Huron-Perth Centre............................................... 519-482-3931
Crisis Huron Perth Crisis Intervention.......................... 1-888-829-7484 Huron Safe Homes for Youth (16-18 years)....... 1-800-361-1640 Kids Help Line.................................................... 1-800-668-6868 Parent Help Phone............................................. 1-888-603-9100 Telehealth........................................................... 1-866-797-0000 St. Vincent de Paul Society................................... 519-524-1087 Women’s Shelter, Second Stage Housing & Counselling ................................................519-524-5333 or 1-800-265-5506
Diabetes Canadian Diabetes Association.......................... 1-800-226-8464 EatRight Ontario................................................. 1-877-510-5102 Huron Perth Diabetes Program Exeter - South Huron Hospital Association........... 519-235-5175 Goderich................................................................ 519-524-8689 Listowel................................................................. 519-291-3120 Seaforth................................................................. 519-527-1650 Stratford................................................................. 519-272-8210 St. Marys............................................................... 519-284-1332 Wingham................................................................519-357-3711 Outreach Program..................................519-272-8210 ext. 2365 Pediatric Diabetes Services (LHSC)..................... 519-685-8500
Elder Abuse Advocacy Centre for the Elderly (ACE)................. 416-598-2656 Elder Abuse Lambton............................................ 519-344-8861 www.shha.on.ca
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Elder Abuse Huron................................................ 519-524-4108 International Network for the Prevention of Elder Abuse ............................................................................. www.inpea.net National Initiative for the Care of the Elderly..... 416-978-2197 or ............................................................................www.nicenet.ca Ontario Provincial Police-Huron Detachment.....................911 or ........................................................................... 1-888-310-1122 Seniors Helpline—Middlesex County.................... 519-667-6600
Employment Centre for Employment and Learning................... 519-235-0471
Financial Services Canada Pension Plan......................................... 1-800-277-9914 Child Tax Credit/NCBS....................................... 1-800-387-1193 Community Support for Families........................... 519-482-3557 Family Services Perth Huron (Credit Counselling)..... 1-800-268-0903 Ontario Disability Support Program.................... 1-800-565-5762 Ontario Works.................................................... 1-888-748-8895 Government of Canada Programs & Services... 1-800-622-6232 Ontario Drug Benefit (ODB) Program................. 1-888-405-0405 Veterans Affairs Canada..........1-866-522-2122 or 519-660-5275
Food Banks Clinton................................................................... 519-482-8603 Exeter.................................................................... 519-860-4104 Goderich................................................................ 519-524-1087 Seaforth................................................................. 519-527-0281 Zurich................................................................... 519-236-4376
Grief & Bereavement Huron-Perth Centre (Children/Youth & their Families) .............................................................................. 519-482-3931 VON Palliative Care Support Services.................. 519-235-2510 32
www.shha.on.ca
COMMUNITY RESOURCE GUIDE Home Support Local Health Integration Network (LHIN) Home and Community Care Huron/Perth.519-276-3400 or 1-855-276-3400 Local Health Integration Network (LHIN) Home and Community Care Lambton................................. 1-800-265-1445 Grand Bend CHC Aging at Home Program.... 519-238-1556 ext. 241 One Care Support Services............................... 1-877-502-8277
Housing Canadian Mental Health Association – Housing Registry .............................................................................. 519-527-2442 Huron County Housing....................................... 1-888-371-5718 Huron Safe Homes for Youth.............................. 1-800-361-1640 Huron Women’s Shelter (24 Hour Crisis Line).. 1-800-265- 5506 Ontario Landlord and Tenant Board................... 1-888-332-3234
Intellectual Disabilities Central Huron Community Living.......................... 519-524-7362 Community Living South Huron............................. 519-237-3637 Crest Support Services......................................... 519-227-6766 Ministry of Community & Social Services........... 1-888-789-4199 Participation House Support Services (London & area) .............................................................................. 519-660-6635
Legal Support Huron Perth Community Legal Clinic................ 519-524-4406 or ........................................................................... 1-866-867-1027 Lawyer Referral Service..................................... 1-800-268-8326 Legal Aid..................................1-800-668-8258 or 519-524-9612 Ministry of the Attorney General Victim Support .1-888-579-2888
Mental Health Services Assertive Community Treatment (ACT) Team.... 1-866-527-8421 Canadian Mental Health Association.................. 1-888-875-2944 www.shha.on.ca
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Dual Diagnosis Clinic............................................ 519-272-8210 Huron Perth PEPP Program............................... 1-866-527-8421 Huron Perth Seniors Mental Health Program..... 1-866-527-8421 Mental Health 24hr Crisis Line Lambton............ 1-800-307-4319 Mental Health 24hr Crisis Line Huron................ 1-888-829-7484 Postpartum Depression Treatment ....................... 519-482-7077 WOTCH Community Mental Health Services........ 519-235-0335 Community Services Coordination Network....... 1-877-480-2726
Transportation Easy Ride........................................................... 1-877-502-8277 Lambton Elderly Outreach.................................. 1-800-265-0203
Partner Information
Grand Bend Area Community Health Centre The GBACHC is a non-profit, community-governed organization providing primary health care and interprofessional services. Operating sites in Grand Bend and Hensall, the GBACHC is a signatory partner of the Huron Perth Area Ontario Health Team and also works in collaboration with Lambton County health care agencies. Staff at the GBACHC includes the following: • • • • 34
Physicians Nurse practitioners Registered nurses Registered practical nurses www.shha.on.ca
• • • • •
Community care coordinator Visiting specialists Phlebotomists Registered social workers Physiotherapists
PARTNER INFORMATION • • •
Certified diabetes educators Community health promoters Registered respiratory therapist
• • • • •
Occupational therapist Registered kinesiologist Dietitians Medical office assistants Administrative staff
Grand Bend Site
Hensall Site
T: 519-238-2362 F: 1-855-946-1793
T: 519-262-3140
69 Main St. E., PO Box 1269, Grand Bend, ON N0M 1T0
122 King St., PO Box 159, Hensall, ON N0M 1X0
For more information visit: https://gbachc.ca
GBACHC Programs The Health Centre offers many programs and services that are available to the community. Please call Cindy Maxfield, Health Promotion and Program Coordinator at 519-238-1556 ext. 231 for more information on any of these programs. For more detailed listing please go to our website: www.gbachc.ca
Drop-in Supportive and Social Programs • • • • • • • • •
Alzheimer Caregiver Support & programs CNIB Low Vision Drop In Smoking Cessation Holiday Bereavement Support Sunset Cinema Acquired Brain Injury Education and Support Program Parkinson’s Support Group Choices for Change Addictions Counselling Southwest and Erie St. Clair LHINs Home and Community Care Nurses Community Nurse
www.shha.on.ca
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Education Programs • • • • • • • • • •
Better Breathing Diabetes/Pre Diabetes Program Heart Health Class Label Reading Class Craving Change Cooking Outside the Box “Adventures in Cooking” Chronic Pain Management Men Can Cook Mental Health services
Falls Prevention, Exercise and Wellness Programs • • • • • • • • • •
Exercise & Wellness Programs Healthy Lifestyle Exercise classes Gentle Exercise Program B.I.A. (muscle vs. fat ratio) Line Dancing Savanna Strollers, Pinery Park trail walking Lambton Museum indoor walking program Blood Pressure Clinics Functional Fitness exercise Programs Ontario Telemedicine Network (OTN) educational series
Community Supporters Disclaimer: SHHA thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by SHHA of any particular goods or services and SHHA cannot be responsible for the goods and services which appear in those advertisements. 36
www.shha.on.ca
COMMUNITY SUPPORTERS
Exeter Villa Retirement Living & LTC
Lovely Grounds Surrounded by a Safe & Friendly Neighbourhood • Single Level Secured Access
• Weekly Spa Bath & Beauty Salon
• All Meals & Snacks included
• Planned Activities, Physiotherapy & Entertainment
• 24-hour Nursing Supervision • In-Home Physician Visits • Housekeeping & Laundry
• Extra Care Levels & Respite Stays Available • Within walking distance of downtown Exeter
155 John Street., East Exeter, ON | N0M 1S1 Call for a Personal Tour: 519.235.1581. Ask for Erika
or email: Erika.K@ExeterVilla.ca and ask for a Brochure
HURON APOTHECARY
P H A R M A C Y
...caring for the people of Exeter and surrounding communities since 1985. Complete Prescription Services including Blister Packs & Dosettes Home Health Care Products & Supplies Canes, Walkers, Bathroom Appliances & Commodes Diabetes & Blood Pressure Meters & Counselling Flu Shots Come in and see us today for all of your healcare needs. We would like to get to know you.
Gerry
Carol Ann
Scott
FREE DELIVERY LOCALLY AND TO SURROUNDING COMMUNITIES.
Pharmacist approved brand
Located just around the corner from the hospital in Exeter for all your health and wellness needs
www.huronapothecary.ca
440 Main Street, Exeter, 519-235-1952 Mon.-Fri. 9 am - 6 pm Sat. 9 am - 5 pm Sun. & Holidays Closed www.shha.on.ca
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Services include: Physiotherapy • Chiropractic Registered Massage Therapy • Acupuncture Custom Orthotics • Bracing New Patients Welcome No Referral Necessary Motor Vehicle Insurance WSIB • Extended Health Benefits Accepted Physiotherapy OHIP funding (eligibility criteria applies)
26 Thames Rd. E. Exeter (BESIDE GUARDIAN PHARMACY)
(519) 235-4892 www.russettrehabilitation.ca
Four routes connecting London, Grand Bend, Sarnia, Goderich, Strathroy and points in between. New stops at Goderich, Sarnia and Strathroy Wal-marts, London University Hospital, Arkona, Hensall, Thedford and Zurich! New low fare is $5 cash anywhere. Smart cards for bus fares and monthly passes are now available.
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www.shha.on.ca
Municipality of Lambton Shores - HSAT Ad Layout - Willow Pub May 2021 2021/05/06 - Thursday 12:14:33
COMMUNITY SUPPORTERS
Welcome Home To
We take pride in the reputation that we have built. Proudly Serving the Goderich Community for over 25 years. No matter what your care requirements, we are ready and available to assist.
Memory Care Wing
Rehab, Respite & Convalescent Care
We have a specialized, secure neighbourhood within Goderich Place focused on a Montessori based program & proven methods of engagement, designed to create, enhance & stimulate each individuals interests.
Goderich Place offers the most comprehensive short term rehab services in Huron County. The focus is on you, your outcomes, your goals, returning you home stronger than before. Care service packages, can be tailored to suit your needs.
Independent Living From spacious, thoughtfully designed bachelor 1 & 2 bedroom suites, many with kitchens, kitchenettes & balconies to a wide assortment of service packages, you will be delighted to call Goderich Place home. Well planned amenity spaces include hair salon/spa, 1st rate dining room, games room, library & computer room, fitness centre, tv lounge, nursing care, and 24 hr. snack bar.
Call Sue in order to arrange a tour
519-524-4243 ext 224
30 BALVINA DRIVE E. GODERICH, ON • www.goderichplace.ca www.shha.on.ca
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Following a traumatic event, patients often can’t return to their homes until modifications are completed to permit ingress, egress and functional use of a washroom at a minimum. This requires efficient coordination of a contractor/renovator, OT, patient and often family. Knowing where to turn is challenging since very few people understand or are trained for this work. Holding certifications from USC (Executive Certificate in Home Modifications) and the Living in Place Institute (Certified Living in Place Professional) Reno Studios is able to assess and coordinate projects specifically to your current and future needs. Whether a home is being built or renovated, the homeowners may want guidance on features to include to make sure they can stay in it for as long as possible. We can help with these projects as well. WHAT SERVICES DO I PROVIDE? • Home assessment • On-site project management for visitable design, adaptable design and accessible housing design in either new building or renovation environments • One- hour Zoom consultations with homeowners and/or contractor/renovators
Karen Brown has been in business nearly 30 years, initially with a focus on fall and injury prevention. The last few years, Karen has become certified in home modifications and has produced videos and podcasts focused on education homeowners and contractors on how to achieve forever homes. These are available at renostudios.com.
South Huron, Ontario • hello@renostudios.com 519-235-3020