Welcome
Patient Declaration of Values As a patient or client, I have a right to the best care the organization can deliver. As a patient or client, I value that… • I have access to the care I need when I need it. • I am provided with safe, high quality, timely, evidence-based care and services by qualified, competent, highly skilled health professionals that focus on my whole being – mind, body and spirit. • My family, caregivers and I are treated with respect, fairness and compassion. • I can actively be a part of my health care, including asking questions, accessing my personal health record, making decisions and understanding the role I play in my own care. • I am given reliable, current information about my health care condition, including proposed courses of care as well as options so that I can make informed decisions. • I will be referred to other institutions and/or health professionals for the service and/or provider expertise I need. • My confidentiality, privacy and decision making are respected. • There is a way for me to express my opinions about my health care experience in order to identify both areas of strength and opportunities for improvement, and know that the organization will review my opinions in a timely manner, and utilize the information as part of their quality improvement process.
5
www.hpha.ca
5