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PATIENT AND FAMILY GUIDE Partnering with you for a quality hospital stay and safe return home.


PATIENT AND FAMILY GUIDE Table of Contents BEING INVOLVED IN YOUR HOSPITAL CARE p.2 Your Hospital Health-care Team..................................................................................................... 2 Patient and Family Involvement.......................................................................................................2 Communicating with Your Team ...................................................................................................... 3 Patient Tips: What to talk about with staff .................................................................................... 3

PARTNERING FOR A SAFE QUALITY EXPERIENCE p.4 Identifying You ..............................................................4 Staff Identification........................................................4 Allergies .........................................................................5 Medication .....................................................................5 Patient Tips: Managing Your Medications ...........5 Hand Hygiene ..............................................................5 Patient Tips: Other ways to prevent infections...........................................................5 Isolation Precautions ..................................................5

Nutrition .............................................. 7 Pneumonia ........................................ 7 Blood Clots ........................................ 7 Pressure Injuries ..............................8 Falls......................................................8 Patient Tips: More ways to prevent falls..................................8 Moving and staying active ...........9 Exercising your mind ......................9

GETTING READY TO LEAVE THE HOSPITAL AND RETURN HOME p.10 Completing Your Hospital Stay ............................................................................... 10 No Place Like Home .................................................................................................... 11 Patient Tips: Preparing for discharge .................................................................... 11 Getting Discharged ...................................................................................................... 11 Services After You Leave the Hospital ................................................................. 12

GOOD TO KNOW HOSPITAL POLICIES p.10


WELCOME TO SCARBOROUGH HEALTH NETWORK! We are committed to partnering with you and your family for a quality patient experience. Your health-care team will work with you to meet your needs, reach your care goals, and return you home safely. This guide provides you and your family with helpful information about staying in the hospital. It will help to answer many of your questions and assist you in being actively involved in your care.

BEING INVOLVED IN YOUR HOSPITAL CARE

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Your Hospital Health-care Team

BEING INVOLVED IN YOUR HOSPITAL CARE

Your hospital team will work together with you and your family to provide treatment and support. The team includes health professionals and staff in many different roles. Check your Unit Welcome Letter for the list of health-care team members who will be part of your team.

Patient and Family Involvement

As a patient staying in the hospital, you will be involved as much as possible in creating the best quality experience. We invite you and your family to be active and informed members of the health-care team, and partners in the plan for your care.

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You and your family are also part of the team! We want you to be actively involved in your care plan. Here are some ways to involve your family: • Bring someone who knows your medical history. • They can help to listen, discuss, and understand information you receive, and ask questions. • Make sure they know your wishes, treatment decisions, and plans for discharge.


Communicating with Your Team

PATIENT TIPS

You and your health-care team will speak regularly about your treatment, recovery, and plan to return home.

What to talk about with staff

Communication boards

• Your health problem and treatment plan, as well as your role and what you need to do

Many patient rooms have a whiteboard by the bed for sharing information about you, your team, and your care plan. You can use it to ask questions or leave messages.

• Why it’s important for you to have

24/7 language services

• How you feel physically, mentally,

Removing barriers to communication allows patients to have dignity in speaking for themselves. We offer a telephone service that connects you, your family, and the health-care team with an interpreter who speaks your primary language. The service is available in more than 200 languages. Please check with your nurse if you’re interested.

this treatment, what it will involve, and if there are alternative treatment optionsthem about: and emotionally

• Your past illnesses, family medical history, and recent hospital and doctor visits

• Your tests and medications

Services in Your Room

Patient feedback We want to hear from you. Your feedback helps us know what’s going well and where we can make improvements. If you have a concern, please tell your health-care team. If you need further assistance, ask to speak with the unit manager. If you continue to need help, contact Patient Relations: Birchmount – 416-495-2701 ext. 5424 General – 416-495-2701 ext. 6140 Centenary – 416-284-8131 ext. 4742

Phone and TV rental Phone and TV rental services are provided by an external company called Hospitality Network. To learn more, turn on the TV in your room. Free WiFi We have free WiFi available in all patient areas of the hospital. Use your mobile device to access our guest WiFi network.

BEING INVOLVED IN YOUR HOSPITAL CARE

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Identifying You

PARTNERING FOR A SAFE, QUALITY EXPERIENCE

Your safety as a patient is a

Your armband identifies who you are to hospital staff and doctors. Some bands also let staff know about a safety issue you may have, such as allergies or a risk of falling. So be sure to keep it on. Staff and doctors will identify you in two ways before providing any care or service. For example, they may ask your name and date of birth, and then check it with information on your armband and another document, like your chart. This check happens when staff deliver meals, before taking you out of your room, or giving tests, treatments, or medication. If they don’t check, you can remind them.

top priority. Together, we will focus on key areas in your care and recovery to keep you safe during your hospital stay. This includes partnering with you and your family in following the right patient care strategies, steps, and procedures for your needs.

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Staff Identification All our hospital staff, doctors, and volunteers must wear identification badges. Be sure to look for their badges, and do not let anyone care for you who is not wearing one. You can also ask for the names of members of your health-care team.


Allergies Tell your health-care team in advance about any allergy or reaction you have to any medicine or food – or any other allergies, such as to scents, chemicals, and dust. Reactions can include rashes, headaches, trouble breathing, and feeling sick.

Medications Errors in medications can happen if everyone is not working with the same information. That’s why it’s very important to review your medication history with the health-care team. Reviewing your medications • We need a full list of new and old medications that you take, including vitamins, minerals, and herbal and non-prescription products. • We also need your pharmacy’s contact information. When you’re ready to leave, it’s important to have staff or a doctor go over the medications you should take at home. Be sure you know any differences with the medications you had before you were admitted. If any medications have been stopped, return them to the pharmacy for disposal so you don’t take them by mistake.

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PATIENT TIPS How to manage your medications Always keep an up-to-date list of your medications and allergies, and bring it with you to every medical visit. Here’s how you can keep track of this list: • Ask your pharmacist to do a “MedsCheck” review and print a list of all your medications, or put the list on your phone for easy access • Download a smartphone app to keep track of medications, blood pressure, allergies, etc. (such as Knowledge is the Best Medicine and MyMedRec). Be sure you know what all of your medications are for, how often to take them, and what dose or how many pills to take. Any time one of your medications changes, you should change your medications list too.

PARTNERING FOR A SAFE, QUALITY EXPERIENCE

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PATIENT AND FAMILY GUIDE

Hand Hygiene

S OA P

Infections happen when germs enter the body, multiply, and cause harm or illness. Patients in hospital are more at risk of getting infections because they tend to have weaker immune systems. Since the main way that germs are spread is with our hands, it’s extremely important that we keep our hands clean. Good hand hygiene means cleaning your hands either by rubbing with an alcohol-based hand sanitizer or by washing with soap and water. When to clean your hands • After using the bathroom • After blowing your nose/coughing • Before eating or drinking • When visibly dirty • When leaving and returning to the patient room

PATIENT PATIENT TIPS TIPS Other ways to prevent infections

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Along with keeping your hands clean, there are many other ways to protect yourself and others from getting an infection while at the hospital:

• If you have a fever, cough, or diarrhea, or any change in your condition, tell your health-care team.

• Cover your mouth and nose with a tissue when coughing or sneezing, or cough or sneeze into your sleeve so germs don’t spread.

• Make sure family and friends’ immunizations are current and they have gotten their flu shot.

• Ask family and friends not to visit when they are sick.

• Be careful about what belongings or food are brought into the room.

Isolation Precautions Patients with a particular infection or who are at risk may be placed on special precautions, or isolation. If you are on isolation, your nurse will provide you and your family with information about the precautions and any instructions that will need to be followed by anyone going into your room—such as wearing a mask, gloves, or gown to prevent the spread of infections. A sign will also be placed on your door.

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Pneumonia Nutrition Good nutrition helps with healing and is important when in the hospital.

Pneumonia is a kind of infection of the lungs. It’s very important to keep your lungs clear and healthy when you’re a hospital patient.

Preventing malnutrition

How to prevent pneumonia

• Report any problems with eating or drinking to your health-care team. • A nutrient-dense diet or liquid-nutritional supplements may be prescribed.

• Practice good mouth care, especially by cleaning your teeth.

• Keep the head of your bed up. • Get up and move around.

• Diet restrictions may be relaxed to provide more variety/options. • Comfort foods from home may be helpful. Ask the staff if you have any questions.

Your health-care team will also let you know:

• If it’s better for you not to eat or drink anything by mouth.

• If you should be doing deep breathing and coughing exercises.

Blood clots Blood clots can form if blood flowing through your blood vessels slows down, stops, or there is damage to a vessel. A blood clot deep inside a part of the body is called a deep vein thrombosis (DVT), which mainly affects large veins in the legs. If a clot breaks off, it could move through the bloodstream to your lungs, which is called a pulmonary emboli (PE). Your health-care team will do checks so you are less at risk of getting a blood clot.

How to prevent blood clots

• Let your health-care team know if you or a family member have had a blood clot before

• Move your arms and legs regularly • Drink lots of fluids • Tell your health-care team if you notice increased warmth, pain, swelling, or changes in skin colour in one leg or arm; or if you have sudden chest pain, light-headedness, or shortness of breath

PARTNERING FOR A SAFE, QUALITY EXPERIENCE

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PATIENT AND FAMILY GUIDE

Pressure injuries Lying or sitting in the same position for a long time puts pressure on parts of your body, which can damage your skin and cause pressure injuries. The first sign of a pressure injury is reddened or purplish/bluish skin. Although pressure injuries may not be painful at first, they can take a long time to heal and affect your everyday life.

Falls Falling can be a serious risk for patients staying in the hospital. Patients are often in a weaker condition, and can also get disoriented, or become delirious or have dementia, which puts them more at risk. The health-care team will work with you to be safe. How to prevent falls

• Put on proper, non-slip footwear whenever you get out of bed • Keep lower bed rails down—patients can injure themselves trying to climb over the rails • Keep the bed in the lowest position—this way, if you were to fall getting out of bed, you would be less likely to injure yourself • Tell your health care team if you are dizzy, unsteady, or are feeling weak • Tell someone if you need help with your cane, walker, or wheelchair

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How to prevent pressure injuries

• Get out of bed often, and change positions frequently when you’re lying down or sitting • Drink a lot of fluids and eat a balanced diet, including fruits, vegetables and foods high in protein and calories • Tell your health-care team if you see any discolouration in your skin

PATIENT PATIENT TIPS TIPS More ways to prevent falls • Keep everything you need within your reach, such as water, your call button, your phone, etc. • Make sure that you know how to use the call button by your bed • Tell hospital staff about any spills • If you have trouble seeing or hearing, it’s best to wear your eyeglasses and hearing aids at all times when you are awake • Tell your health-care team if you are scared of falling—being afraid could stop you from doing normal activities and then you may become weaker and more at risk of falling


Moving and staying active

Patients staying in hospital are at a high risk of losing their ability to get around (mobility) and their independence. That’s why you need to make sure to move as much as possible. For every day that you don’t move, it actually takes several days to get back to your old strength. So even if you’re not feeling well, you have to try to stay as active as you can. Moving helps to keep up your strength, and prevent other issues. As part of getting better, you will be encouraged to do as much as you can for yourself.

Ways to keep moving • Get out of bed as much as you can. Your health-care team will know the safest way for you to get up, which could be on your own, with family or a staff member’s help, or with a lift. • Ask for help to sit in a chair for meals, and to go to the bathroom instead of using a brief whenever possible. • When you’re in bed, move your arms and legs often or roll side to side. • As much as possible, keep doing tasks you did at home, such as dressing and washing up.

Exercising your mind

It’s just as important to keep your mind active. This helps you to stay mentally sharp and reduce the risk of delirium.

• Do crossword puzzles or Sudoku, play cards, read a book, look at pictures, or even pay your bills. All of these activities help to exercise your mind.

Ways to keep mentally active

• Bring your smartphone or tablet to • When family and friends come, ask them watch movies, listen to music, play a to take you out to a lounge, restaurant, game, or talk to friends outdoor area, gift shop, or multifaith • Catch up on the news or a favourite chapel. Follow your health-care team’s show. TVs are available in some hospital instructions for safe mobility and check lounges as well as in patient rooms. in with them before leaving the unit.

PARTNERING FOR A SAFE, QUALITY EXPERIENCE

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Completing Your Stay

GETTING READY TO RETURN HOME Your health-care team will work with you and your family on a safe discharge plan that meets your goals and care needs once you leave the hospital. These plans take time to develop, so we will start talking about your goals for discharge to return home soon after you are admitted to the hospital.

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During your hospital stay, your doctor will follow your progress as you work towards your goals. Your care needs will begin to change, and your doctor will know when you are ready to be discharged from the hospital. Your recovery The road to recovery is different for everyone, and your stay at the hospital is only one step in that journey. When you get the OK from your doctor that you are ready to be discharged, you may not feel like your old self yet. Depending on your situation, you may need to take many more steps before you are fully recovered or settled on your “new normal.” The health-care team will work closely with you and your family to come up with the right recovery plan for you. What recovery may look like

• Recovery at home with community supports or therapy

• Temporary respite care in an assisted-living setting

• Outpatient rehabilitation services • Convalescent care • Inpatient rehabilitation at a rehabilitation hospital


No Place Like Home When you are lying in a hospital bed not feeling well (perhaps feeling your worst), it may be hard to imagine what your life might be like after recovery. This is not the right time to make lifechanging decisions about your living situation. Your health-care team will work with you so you have all the support you need to get home first. At home, you will have time to recover fully or find your new normal and then plan for your future with your loved ones. Your local Home and Community Care (HCC) team will work with you to provide support and help you plan your future from the comfort of your own home.

PATIENT TIPS Preparing for discharge: a checklist Ask the health-care team:

 What time should I be ready to leave the hospital?

 Are there any special instructions for my recovery at home?

 Are there changes to my medications?  Are there changes to food I can eat?  Is there any special medical equipment I will need?

 What self-care routines can I do on

H

my own, or will I need help with?

Leaving the Hospital

You, your family, and your health-care team have been planning your safe discharge, and now your doctor is saying you are ready to leave. Yay! Your nurse will give you all your paperwork and care instructions to prepare you to be discharged. We will work with you and your family to arrange to leave as early as possible so that you can head home, and we can get your room ready for the next patient.

 Are there any symptoms to watch for?  Who do I call if I have a question about my health or I need help? Make sure to:

 Arrange for a family member or friend to pick you up.

 Pack personal belongings (items left behind are disposed after a week).

 Get all prescriptions, and coordinate getting your medications at home.

 Arrange a follow-up appointment with your family doctor or specialist.

 Arrange for extra help at home, such as housework, cooking, etc.

GETTING READY TO RETURN HOME

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PATIENT AND FAMILY GUIDE

Services after you leave the hospital As part of your discharge plan, we will be working together to arrange services that you may need after you leave the hospital. Here are some of the services we may be connecting you with, or that you may want to learn more about. Home and Community Care Your Local Health Integration Network provides a range of services through Home and Community Care (HCC), including: • In-home services (nursing, physiotherapy, occupational therapy, speech-language therapy, social work, dietetics, medical supplies and equipment, and personal supports such as bathing and dressing) • Specialized programs for children, mental health and addictions for youth, palliative care, and Telehomecare • Referrals to community resources, such as adult day programs, meal delivery services, and transportation assistance

The GAIN Clinic has a team of health-care professionals who will work with you, your family, and your primary care providers. The clinic provides assessment, diagnosis, treatment, education, and support to older adults dealing with complex health concerns including: memory loss or confused thinking, walking and mobility, falls or risk of falls, bladder and bowel control, multiple medications, difficulty coping, safety issues, and frequent hospital visits. To get started on a referral, call: • GAIN Clinic – Centenary, 416-281-7446

• Assessment for long-term care, convalescent care, respite services, Assisted Living for High Risk Seniors

• GAIN Clinic – General, 416-431-8111

Check with your home care coordinator or call 416-310-2222.

Located at SHN - General, the GCRC is a health and community navigation hub for patients, families, and visitors. The hub partners with community agencies across Scarborough to support you in learning more about health and getting access to health and community services. The hub offers:

OHIP-funded Physiotherapy If your function or movement has decreased because of an illness that required hospital admission, you may be entitled to OHIPfunded physiotherapy (you can’t already be accessing physiotherapy services through any other program). You’re not eligible if this decrease is due to a stroke, heart attack, or joint replacement. Speak to your health-care team about rehabilitation options specifically designed for these conditions. You will need a physiotherapy referral from a doctor. To find a clinic near you, visit www.ontario.ca/physiotherapy.

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Geriatric Assessment and Intervention Network (GAIN) Clinic

Global Community Resource Centre (GCRC)

• Education sessions and workshops • Free access to internet and telephone • Materials about community and health resources available in different languages • Web-based patient information on illnesses, diseases, and medications Visit the GCRC Monday to Friday from 9 a.m. to 4 p.m. For more information, including a workshop schedule, please visit gcrc.srhhospital.ca.


GOOD-TO-KNOW HOSPITAL POLICIES Your Privacy Scarborough Health Network (SHN) is committed to keeping our patients’ confidential information secure. The information we collect includes, but is not limited to, name, phone number, address, health card number, diagnosis, treatment, medical consultations, laboratory results, and medical records of your visits to other hospitals and the care you received there. This information is used for your direct care, administrative purposes, teaching, and research (with approval), and to meet legal and regulatory requirements. Patient health information can only be accessed by team members involved in your care and support staff who need to access personal health information to provide care. To learn more, please visit shn.ca/privacy.

Accessibility SHN is committed to providing exceptional and accessible services in a manner that respects the dignity and independence of all patients and families. The delivery of services to people with disabilities will be integrated wherever possible. People with disabilities will be able to equally obtain, use, or benefit from services provided by and on behalf of SHN.

Smoke-free Environment The Smoke-Free Ontario Act requires that hospital grounds be completely smoke-free. SHN is proud to be participating in this requirement. For the health of our patients and family members, visitors, staff, doctors, and volunteers, smoking is not permitted anywhere on the hospital property.

No Scents or Fragrances SHN has a no-scent policy to support patients, families, visitors, staff, doctors, and volunteers who may be sensitive to the chemicals in scented products. Please avoid wearing or using scented products while in the hospital and remind your family, caregivers, and visitors that we are a scent-free facility.

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Workplace Safety We are committed to providing a safe, healthy, secure and respectful environment through the prevention of violent, abusive, and aggressive behaviour. SRH promotes respect in our hospital and does not tolerate any form of physical or verbal abuse. We reserve the right to take appropriate measures against any offenders. Thank you for your cooperation.

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TRACK YOUR CARE Discharge planning How long will I be in hospital

_______ days (estimated)

Expected day of discharge

My care goals

Services needed after leaving the hospital

Questions I want to ask

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M T W Th F Sat Sun


Through their stories and experiences, patients and families have told us to live these values by providing: Access to safe and timely care by compassionate and skilled professionals who value working with patients and families Care that focuses on patient safety and communication to achieve higher quality Care that is responsive to individual differences and values diversity A hospital-wide culture that encourages patients and families to become more active in their care Care that is both evidence-based and considers the patient and family’s healthcare goals

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IN

PA RT N

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Care that is strengthened by connection, information sharing and collaboration between hospital and community

IP WITH

DEVELOP

OUR VALUES ARE TO BE Compassionate Inclusive Courageous Innovative

PATIENT DECLARATION OF VALUES

PATIENTS & FAMILIES

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Make a positive dierence at our hospital by sharing your health-care experience.

BECOME A PATIENT FAMILY ADVISOR!

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As a patient or family member of someone receiving care with us, you have powerful insights and ideas. Become a Patient Family Advisor and you can use your experience to help us develop and promote hospital policies, programs and practices that directly impact patient care and services.

Visit us online to learn more and apply to become a Patient Family Advisor today at SHN.ca/PFA.


PARKING

RESTAURANTS

WORSHIP CENTRES

Birchmount

Birchmount

Worship Centres are open 24/7 for use by patients, families, and staff members. The Worship Centres also offer weekly multifaith and ecumenical Christian services.

The visitor parking lot is located on the north side of the hospital. Limited short-term meter parking is also available outside the emergency department (for emergency use only). Pay stations are located on the main floor and in the covered kiosk in the visitor parking lot.

General

The visitor parking garage is located on the west side of the hospital. The entrance to the garage is off of Lawrence Avenue East. Pay stations are located in the main entrance and in the Medical Mall across from Rexall.

Centenary

Visitor parking is available in the lots on the north and south sides of the hospital. Limited short-term meter parking is also available outside the main entrance and the emergency department (for emergency use only). Pay stations are located inside the main Court entrance and at the rear Margaret Birch Wing entrance.

Parking Rates 0 - 30 minutes

$4

31 - 60 minutes

$8

61 - 90 minutes

$12

Daily Rate

$16

Parking Passes All Day Pass (in-and-out privileges)

$20

Monthly Pass (consecutive days)

$100

5-Day Pass (non-consecutive days)

$50

10-Day Pass (non-consecutive days)

$100

20-Day Pass (non-consecutive days)

$250

Tim Hortons Main floor Monday to Friday, 6 a.m. to 9 p.m. Weekends and holidays, 6:30 a.m. to 8 p.m.

General Cafeteria Tower Wing, Ground floor Monday to Friday, 7 a.m. to 3 p.m. Closed weekends and holidays Tim Hortons Medical Mall, Ground floor Monday to Friday, 6 a.m. to 9 p.m. Weekends and holidays, 6:30 a.m. to 8 p.m.

Centenary La Prep, S’barro, Subway, Tim Hortons, Villa Medina The Court, Second floor Tim Hortons open 24 hours; hours vary for other restaurants

GIFT SHOPS Our Gift Shops are run by volunteers and provide a range of cards, gifts, flowers, and other items you can purchase for yourself or your loved one staying at the hospital. Gift Shop hours at each of our hospitals is: Monday to Friday 9:30 a.m. to 8 p.m. Saturday and Sunday Noon to 8 p.m.

Birchmount Main floor

General

Medical Mall, Ground floor

Centenary

The Court, Second floor

Birchmount

Main floor beside the cafeteria Ecumenical Christian Service Sunday, 10 to 11 a.m.

General

Ground floor, West Wing Multi-faith Readings and Reflections Wednesday, 10:45 to 11:15 a.m.

Centenary

Second floor, near the emergency department

PHARMACIES Birchmount Drug Store Main floor 416-495-2899 Monday to Friday 9:30 a.m. to 5:30 p.m. Saturday 10 a.m. to 2 p.m. Closed Sundays

General Rexall Medical Mall 416-438-6668 Monday to Friday 9 a.m. to 9 p.m. Saturday and Sunday 9 a.m. to 3 p.m.

Centenary Shoppers Drug Mart The Court, Second floor 416-724-6055 Monday to Friday 9 a.m. to 9 p.m. Saturday and Sunday 10 a.m. to 9 p.m.

For more details on parking, visit shn.ca/parking.

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COMMUNITY SUPPORTERS

Scarborough Health Network is extremely grateful to all advertisers for helping to make this guide possible. Please note, an advertisement in this guide does not imply an endorsement by Scarborough Health Network.

Accommodations

Home Health Care Services

Delta Hotels.....................................................21

Carefirst Seniors & Community Services...........................................................24 Home Instead Senior Care..........................18 Meridian Home Care Services...................21 Qualicare..........................................................18 Senior Homecare by Angels.......................21 Spectrum Health Care.................................28

Cemetery Holy Cross Catholic Funeral Home..........25

Disability Canadian Disability Advocates.................22

Funeral Services Holy Cross Catholic Funeral Home..........25

Non Urgent Transportation Spectrum.........................................................28

Pharmacy Rexall Pharmacy.............................................19

To you, it’s about making the right choice... To us, it’s highly personalized care. If you, or a loved one, needs a few hours a week of support, or more comprehensive assistance, Home Instead Senior Care can help.

Retirement Residences Cedarbrook Lodge Retirement Residence.......................................................22 Presentation Manor......................................23 Sts. Peter and Paul Seniors’ Residence...19 Scarborough Retirement Centre...............................20 & outside back

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100 Consilium Place, Suite 200, Scarborough, ON


Helpful advice. Healthy choices. Better value. 3030 Lawrence Avenue East Scarborough, ON M1P 2T7 Medical Building - Main Floor (416) 438-6668 Monday - Friday 9 am - 9 pm Saturday & Sunday 9 am - 3:30 pm

Welcome

Welcome!

Sts. Peter and Paul Seniors’ Residence

Short Term Stay (Respite Care) and Assisted Living Residents in Short Term Stay receive the same care as Retirement Home members, which includes:

    

Accommodations in a single room with either a private or shared washroom; 24/7 nursing care by one nurse and two PSW’s. There is a doctor on call who conducts appointments on Thursdays; Full dietary, including three meals and three snacks per day; Full laundry services, and Access to all activities and common areas, including the Great Hall, Chapel, Multi-Purpose Room, and gardens.

Come stay with us, at 221 Milner Avenue (Markham Road & the 401 416.291.3900 x221 or 222

www.sppresidence.com

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SCARBOROUGH RETIREMENT RESIDENCE CELEBRATING A 30 YEAR LEGACY OF SENIOR CARE Retirement Communities and the care that is being delivered has seen many changes over the years. Chief among them, is the evolution from family-owned to large “fleet” operators. At Scarborough Retirement Residence we proudly celebrate the legacy rooted in the family-centered philosophy.

rather, by the desire to care, help and empower our seniors to make their own decisions”. In 2015, Community Lifecare was sold but for Scarborough Retirement Residence and continues to be a family managed community by second generation Marie-Josee Lafontaine and husband Harold Green who brings the same concerns, warmth and genuine kindness as her parents and siblings before her. A lot has changed during these past 60 years, from new legislations and consumer expectations, but her commitment to advocating for seniors is as strong today as it was back in 1959 when Fred and Marie-Paule Lafontaine set out to make a difference for aging seniors. While Marie-Josee is looking forward to creating her new legacy with Vitality Village™ communities; the first set to be built in Aurora. Marie-Josee holds close to heart her senior care roots and drive to making a difference.

We’re here for you, it’s just that simple.

Original founders of Scarborough Retirement Residence, Fred and Marie-Paule Lafontaine opened their first long term care facility in Ontario in 1959 which established the beginnings of Community Lifecare. Over the next sixty years, Fred and Marie-Paule opened doors to a total of thirty Long Term Care and Retirement Communities across Ontario. Community Nursing Homes as it was called in 1959, was amongst the first to be commended by Ontario Hospitals Commission to receive seniors discharged directly from hospital in the 60’s to the first in the 70’s to make private residential assisted retirement living a reality. The Lafontaine family’s passion for senior care had established their reputation in both excellence and innovation. Fred, admittedly a senior himself (96 years young) remarked, “Success in this business is not measured and determined by money or power, but

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Scarborough Retirement Residence has a lot to celebrate—thirty years of providing just the right amount of support to their seniors and a 60-year legacy which continues to do those things that are most meaningful to seniors today and into the future. Here’s to the next 30 years; we’ll be here to help when you need us. Please join us for a lunch and tour and discover for yourself why people are recommending Scarborough Retirement Residence as their preferred retirement community. Maureen Scordamaglia, Community Relations 416.264.3566 ext 310 or maureen@scarboroughretirement.com at 148 Markham Rd (south of Eglinton) Scarborough, Ontario M1M 2Z8


• • • • • • • •

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https://www.seniorhomecarebyangels.com/toronto1/home

Stay in Comfort at the Delta · Preferred rates offered for family, friends and patients visiting any of the three hospitals. · Convenient location at 401 and Kennedy. · Whitesides Terrace Grille open daily for breakfast and dinner. · T.W.’s Bar open daily for lunch, dinner & late evening snacks. · Large indoor pool with 110 ft water slide.

· Marriott Bonvoy points. Please use the Corporate/Promo # S6938 when booking on-line.

www.deltatorontoeast.com/yyzsb

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IF YOU HAVE ANY OF THE FOLLOWING CONDITIONS

YOU MAY QUALIFY to receive up to $40,000 in tax refunds

• Alcoholism / Addiction • Alzheimer’s / Dementia • Anxiety • Arthritis • Autism • Back Injury • Bi-Polar Disorder • Cerebral Palsy

• Chronic Pain • COPD • Crohn’s Disease / Colitis • Degenerative Disc Disease • Depression • Down’s Syndrome • Fibromyalgia

Canadian Disability Advocates Inc.

• Hearing Loss • Herniated Discs • IBS • Kidney Disease • Knee or Hip Injury • Nerve Damage • Osteoarthritis • Paralyzation

• Post-Traumatic Stress Disorder • Schizophrenia • Stroke / Post Stroke (CVA) • Traumatic Brain Injury • Walking Impairment and many others

416-458-1855 | 1-888-232-0232

www.canadiandisabilityadvocates.com YOUR CARE IS OUR FIRST PRIORITY

RESPITE AND SHORT TERM CARE INCLUDE: • Fully furnished suites • TV and telephone services • 3 Nutritious healthy meals prepared on-site • Weekly linen and personal laundry • Daily bed making & weekly house keeping • Bathing assistance

• Dispensation of medication • Vitals monitoring • Internal escorting to and from meals and activities • Emergency call bell system • 24 hour registered staff • Individualized care packages to meet your daily needs

OFFERING INDEPENDENT AND ASSISTED LIVING Call today for a complimentary lunch tour: 416.431.6400 520 Markham Road • Scarborough, Ontario • M1H 3A1 • www.cedarbrooklodge.ca

22


A community of communities for seniors

Offering Independent, Assisted & Respite living options Presentation Manor is a non-profit seniors residence located in the Clairlea-Birchmount neighbourhood on the east side of Toronto. Our services cater to the needs of each individual and are offered with respect and dignity while being mindful of cultural differences.

Presentation Manor offers all residents access to the following: • Large, spacious and light-filled dining room • Private dining room with demonstration kitchen • Beautifully designed chapel • Multi-purpose room available to all residents • A thoroughly-equipped exercise room • Energizing salt water aquacise pool • Dedicated craft/activity room • Movie theatre, bar and games room • Beauty & nail salon

• Lounges with Terraces on Floors • Complimentary shuttle bus transportation to scheduled outings such as shopping, theatres, etc • Individual control for heating and cooling in each suite • Laundry rooms for residents on every floor • Tea nook and fridge in every independent living suite • Wellness staff on duty 24 hours per day and much, much more!

Contact us for a tour at your convenience.

647-350-3755 www.presentationmanor.com

61 Fairfax Crescent Scarborough, ON

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Carefirst Transitional Care Centre Short Respite Stay Short stay respite care is available for individuals for the following purposes: • Recuperating from surgical procedures or medical conditions • Relieving caregivers who need a short break • Waiting for admission into long term care home facility

For detail information and fee schedule please contact us

Tel: 416-572-3838 Steeles Ave. E.

Silver Star Blvd.

Midland Ave

Kennedy Road

McNicoll Ave.

N

Finch Ave. E.

Where Care Always Comes First www.carefirstontario.ca

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Carefirst One Stop Multi-Services Centre Carefirst Transitional Care Centre 300 Silver Star Blvd., Scarborough, Ontario M1V 0G2 Email: info@carefirstontario.ca


Who Better Understands the Loss of a Loved One? Located on the grounds of Holy Cross Catholic Cemetery, families can arrange all of their funeral, burial and cremation needs in one convenient location. We are dedicated to providing Catholic families with compassionate care consistent with the values of our faith.

Let us be there for you.

HOLY CROSS CATHOLI C FUN ERAL HOME 211 LANGSTAFF ROAD EAST | THORNHILL, ON

905-889-7467

catholic-cemeteries.com

See this publication and more at:

http://patientdirectory.ca

Quality Healthcare Publications

www.facebook.com/patientdirectory.ca

patientdirectory.ca

25


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www.twitter.com/Willowpublishin

www.facebook.com/willowpublishing/

We are...

everything

print, design

&web ...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662

15681 Hwy 2, Brighton ON K0K 1H0 info@willowpublishing.com • www.willowpublishing.com

26


DID YOU KNOW?

100% of all medical equipment and 10% of capital renovations are funded through SHN, SHN Foundation and the community this includes many generous patients and their families.

DID YOU KNOW? SHN is required to cover 100% of the costs for all medical equipment purchases at our hospitals.

Support the area of care at SHN that means the most to you by helping them purchase much-needed medical equipment - it’s as simple as 1...2...3!

1

MAKE YOUR GIFT TO HELP PURCHASE EQUIPMENT IN ANY OF OUR 14 AREAS OF CARE:

VISIT SHNFoundation.ca/MySHN

2 CHOOSE YOUR DEPARTMENT 3 DONATE!

Cardiology Critical Care & Respiratory Services

Oncology & Palliative Care Pharmacy

Diagnostic Imaging

Seniors’ Health

Emergency

Surgery & Ambulatory Care

Laboratory Services Medicine Mental Health Nephrology

Volunteer Services Women’s & Children’s Health

Help our hospitals provide patients with the best care possible

SHNFoundation.ca/

MySHN

Help us give our physicians and staff the tools they need to continue offering the best patient experience possible.

IN SUPPORT OF

DONATE NOW @ www.ItsOurTime.today

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ALWAYS WITH YOU

Spectrum Health Care offers a range of customized services to help you at every step of your recovery. Patient Transportation Wheelchair and stretcher transportation to and from the hospital Transportation to rehab, medical imaging and other care facilities Dialysis transfers

Home Health Care Personal support workers to help with recovery at home Post-surgery and wound care nursing services Escorts to medical appointments and errands In-home foot care

Senior Care Hospital bedside companion Friendly drop-in visits at home Live-in assistance and overnight services Driver assistance for appointments & errands House cleaning

1.844.339.8638 S P E C T R U M H E A LT H C A R E . C O M

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BIRCHMOUNT 3030 Birchmount Road 416-495-2400

CENTENARY 2867 Ellesmere Road 416-284-8131

GENERAL 3050 Lawrence Avenue East 416-438-2911

@SHNcares SHN.ca

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THE LIFESTYLE YOU’VE EARNED. THE LIFESTYLE YOU Deserve. • Scarborough’s Best Retirement Residence • Restorative Care / Respite Vacation / Trial • Daily Mass • Pet Friendly • 30 Years of Care Harold Green, Josee Lafontaine, Marie-Paule Lafontaine, Fred Lafontaine

A family business that treats you like family

Call today to book your tour 416 264 3566 Email: Maureen@scarboroughretirement.com 148 Markham Road, Scarborough www.scarboroughretirement.com

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Scarborough Health Network Patient and Family Guide  

Scarborough Health Network Patient and Family Guide

Scarborough Health Network Patient and Family Guide  

Scarborough Health Network Patient and Family Guide