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Table of Contents Hospital Information

Location...........................................4 Contact Us.......................................4 Our Vision, Mission and Values....5 Our Strategic Directions................5 Our Philosophy of Care..................6

Admission & Coming to Hospital

What to Bring? ...............................7 What to Leave at Home? ...............7

Discharge & Going Home from hospital

When am I ready for Discharge? ......................................8 Departure Checklist.......................9 Discharge Phone Calls....................9 Central West Local Health Integration Network( CWLHIN)......................................10

Patient Safety

Patient Identification...................11 Medications...................................11 Allergies........................................11 Prevent the Spread of Germs.......11 Call Bell System...........................12 Floors.............................................13 Safety & Quality Information System...........................................13 Ask Questions...............................13

Patient Relations: Compliments & Concerns..............15 Privacy...........................................16 Visitor Information & Guidelines

When are visiting hours?.............17 General visiting guidelines..........18

Our Hospital Programs...................19 Our Hospital Services

Accessibility & Equity..................20 Accommodation.............................20 Auxiliary & Volunteer Services...21 Bank/ATM Machine......................21 Billing/Patient Accounts...............21 Donations & Headwaters Health Care Foundation...........................21 Employee Photo I.D. Security Badges...........................................22 Ethics.............................................22 Food Services/Cafeteria/ Coffee Bar......................................22 Gift Shop.......................................22 Health Records..............................23 Information Desk..........................23 Interpreter Services......................23 Lost and Found.............................23 Mobile Devices & Photography....23 Newspapers, Magazines & Books.........................................24 Organ & Tissue Donation.............24 Parking & Paying for Parking.....24 Patient Meals................................25 Pay Phones....................................25 Safety Drills..................................25 Scent-Free.....................................25 Smoke-Free...................................25 Spiritual Care...............................26 Taxi/Public Transportation..........26 Telephone......................................27 Television .....................................27 Wireless Internet (WiFi)..............27

Expansion and Renovation.............28 Community Supporters Index.........29

Please note that we are constantly changing to meet your needs. Information presented may be subject to change. Headwaters Health Care Centre • www.headwatershealth.ca

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Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON  

Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON