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PATIENT RELATIONS: Compliments & Concerns We understand that an excellent patient experience involves safe, high quality care, delivered with compassion. In collaboration with our regional partners, we strive to understand what is important to patients in order to provide a more seamless transition between health care providers. At Headwaters, we believe that feedback is a gift. In order to celebrates successes and/or identify areas of opportunity for improvement, we want to hear from you. If you would like to share your experience with us, we encourage you to: 1. Speak with your nurse, physician or member of your health care team 2. Speak with the Charge Nurse, Manager or Program Director of the unit/department 3. Contact Patient Services at ext. 2018

You can also share your feedback in other ways: Patient Experience Call Centre

We contact our patients 48 hours after discharge to get their feedback on their stay and the quality of their care. Patient feedback is incorporated into our action planning for future improvements. Please participate if you are contacted. Your feedback is incredibly valuable.

Patient and Family Advisors

At Headwaters, we have Patient and Family Advisors who share their personal experiences and expertise to help us shape our care planning. If interested, please contact Sandy Critchley at 519-941-2410 ext. 3210, to find out how you can get involved!


You may also visit our website and complete an electronic feedback form:

Write to us

Patient Services Headwaters Health Care Centre 100 Rolling Hills Drive L9W 4X9 Email:

Honour your patient care team

If you would like to make a donation to celebrate our staff, physicians, or volunteers, please visit the Foundation Office, located in the main lobby or visit

Headwaters Health Care Centre •


Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON  

Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON