Patient and visitor parking Signs and directions in our parking lots will assist you with where to park and how to use the gated system. The sites without the gated system are pay and display for patients and visitors. Parking is one of the few areas where hospitals generate revenue. Our revenue generating strategies are a part of our plans to address our financial challenges. All parking revenues go directly toward patient care by funding our equipment, programs and services. Anyone with questions about how the gated system works can call Precise Customer Service Department at 1-888-783-7275 for assistance.
Payment of account During office hours Monday to Friday (excluding holidays) payment for crutches, canes, splints, ambulances, etc. can be made at time of discharge to the hospital’s Cashier Office at the Greater Niagara General, St. Catharines, and Welland sites. At the Douglas Memorial, Niagara-on-the-Lake and Port Colborne sites, payments can be made at Patient Registration. On weekends and holidays payments will be accepted at Patient Registration at all hospital sites.
• Alternate Level of Care Co-Payment If you are in an acute-care unit and your condition changes, indicating that the type of care you now require is longer term due to illness or disabilities, your status will be designated as Alternate Level of Care (ALC). This means that your short-term acute care needs are over and you now have longer-term needs. In consultation with your healthcare team, it will be determined whether your longer-term needs can be met at home by your family and/or community support, or in a complex care or long-term care facility. The Ministry of Health and Long-Term Care recognizes that the day a patient’s condition changes, the necessary resources for placement should be available immediately, but often they are not. Patients already placed in a complex care or long-term care facility are expected to pay a co-payment. Thus, the Ministry, to make the system fair and to discourage misuse of beds, established the ALC co-payment. The co-payment is to help cover the cost of accommodation (ward room) and meals. Patients who are waiting to go home with family and/or community support are not expected to pay a co-payment.
www.niagarahealth.on.ca
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