TABlEOF cONTENTS TABlEOF cONTENTS
WhO WE ARE WhO WE ARE VISION VISION VAlUES VAlUES mISSION STATEmENT mISSION STATEmENT PRIVAcY STATEmENT PRIVAcY STATEmENT EThIcS SUPPORT EThIcS SUPPORT SPIRITUAl cARE SPIRITUAl cARE FOUNDATION FOUNDATION PATIENT & FAmIlY cENTERED cARE PATIENT & FAmIlY cENTERED cARE VISITING hOURS VISITING hOURS PAY PARKING PAY PARKING PATIENT SAFETY PATIENT SAFETY BANKING BANKING GIFT ShOP GIFT ShOP hAIRDRESSING AND BARBER SERVIcES hAIRDRESSING AND BARBER SERVIcES TElEVISION, TElEPhONE AND INTERNET TElEVISION, TElEPhONE AND INTERNET lANGUAGES lANGUAGES SmOKING SmOKING mAIl, FlOWERS AND FRAGRANcES mAIl, FlOWERS AND FRAGRANcES EDUcATION EDUcATION VOlUNTEERS VOlUNTEERS ST. JOSEPh’S hOSPITAl AUXIlIARY SOcIEITY ST. JOSEPh’S hOSPITAl AUXIlIARY SOcIEITY cOTTAGE ThRIFT ShOP cOTTAGE ThRIFT ShOP PET VISITATION PET VISITATION ZERO TOlERANcE FOR VIOlENcE, BAD lANGUAGE ZERO TOlERANcE FOR VIOlENcE, BAD lANGUAGE FIVE SImPlE STEPS TO A SAFE hOSPITAl STAY FIVE SImPlE STEPS TO A SAFE hOSPITAl STAY PRE-OPERATIVE INSTRUcTIONS FOR SURGIcAl PATIENTS PRE-OPERATIVE INSTRUcTIONS FOR SURGIcAl PATIENTS VAlUABlES VAlUABlES PATIENT cARE – cOmOX VAllEY DIABETES cENTRE PATIENT cARE – cOmOX VAllEY DIABETES cENTRE PATIENT cARE – clINIcAl NUTRITION PATIENT cARE – clINIcAl NUTRITION SENIORS NURSE cONSUlTANT SENIORS NURSE cONSUlTANT RESIDENTIAl SERVIcES – ThE VIEWS RESIDENTIAl SERVIcES – ThE VIEWS hOSPIcE AT ThE VIEWS hOSPIcE AT ThE VIEWS PATIENT cARE – EmERGENcY DEPARTmENT (ED) PATIENT cARE – EmERGENcY DEPARTmENT (ED) PATIENT cARE – INTENSIVE cARE UNIT (IcU) & TElEmETRY UNIT (TElE) PATIENT cARE – INTENSIVE cARE UNIT (IcU) & TElEmETRY UNIT (TElE) PATIENT cARE – mATERNITY PATIENT cARE – mATERNITY I
i
i
1 1 1 1 2 2 2 3 3 4 4 4 6 6 6 6 7 7 7 7 7 8 8 8 9 9 11 12 12 13 13 13 14 14 15 16
1 1 1 1 2 2 2 3 3 4 4 4 6 6 6 6 7 7 7 7 7 8 8 8 9 9 11 12 12 13 13 13 14 14 15 16