What are the troubleshooting steps for hp deskjet 3630 printer offline issue

What are the troubleshooting steps for HP Deskjet 3630 Printer Offline issue

This Deskjet model can print, copy and scan. It supports HP ePrint, Wi-Fi networks and Wi-Fi Direct. The ISO speeds are 8.5ppm in black and 6ppm color. The black cartridge will deliver 190 pages and the color 165 pages. Print quality is up to 1200 x 1200, this model has a 60-sheet input tray and a 25-sheet output tray. The recommended page volume is 250 sheets per month.

Follow the steps given below to solve printer offline issue

When you are trying to print a document and you just received “printer is offline” and have no idea why then please note that there are multiple reasons for this issue to occur. This ranges from a powered-down printer, Windows 10 upgrade or connectivity issues which can be fixed using troubleshooting steps.

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Power off the HP Deskjet 3630Printer and then power it back on. Make sure the printer does not display any error messages and is in a ready state. Click the Windows button and then type Devices and Printers. Select Devices and Printers from the results. Find the icon for the printer you previously installed.

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The correct icon is the name of your printer and the picture of the printer should not be gray.

Right-click the icon of your printer and then select Set as Default Printer. Right-click your printer icon again and then click See What's Printing. Click Printer. Click to remove any checkmarks next to Pause Printing and Use Printer Offline.

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With your HP Deskjet 3630 Printerturned on, disconnect the power cord from the rear of the printer and unplug the same from the AC outlet. Disconnect any other cable (USB cable) that is connected to the printer. Wait for few seconds and re-establish the connections.

The printer will turn on automatically. If the printer doesn't turn on, then press the Power button to turn on the printer.

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Selecting the correct port for your HP printer will help when your computer cannot

communicate with your printer or when you receive a printer offline error in Windows. Click the Windows button and then type Devices and Printers. Select Devices and Printers from the results. Right-click your printer and select Printer Properties.

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Click the Ports tab. Look at the list of ports and make sure the port type matches the connection you are using. If the printer is connected via USB, then the port will have USB or DOT4 in the description. If the printer is using a network connection, the port type has WSD, network or IP in the description. Change the selection to a different port if there are multiple listings for the same port type.

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Make sure the HP Deskjet 3630 Printerfirmware is up-to-date. When the printer firmware is updated, the issue will be automatically fixed. Create a manual connection for your network connected HP printer if the printer regularly loses communication with your computer or device. First, you must print a Wireless Test Report from your printer.

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For most printers, you can print a Wireless Test Report from the control panel under the Reports menu. From a computer or device connected to the same network as the printer, open a web browser. From the printed report, find the printer's IP address or the line labeled URL's for Embedded Web Server.

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Enter the IP address or URL into the open web browser. If the webpage appears blank, try a different web browser. From the Embedded Web Server, open the Networking tab. From the left pane, click the section or page for your network type, either wired or wireless. Click your IP configuration from the expanded network type.

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Click Manual IP. Click Suggest a Manual IP Address to populate the IP information automatically. If you do not see a button to suggest a manual IP address, you must manually enter the IP address, subnet mask and default gateway as shown in the Wireless Test Report.

Click Apply to set the manual IP.

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The connection to the Embedded Web Server might get lost after clicking Apply. Print a new Wireless Test Report from your printer to get an updated IP or URL. Open Windows and search for Devices and Printers. Right-click the name of your printer and then select HP

Deskjet 3630 PrinterProperties. In the Properties Window, click the Ports tab.

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Select Add Port, choose Standard TCP/IP Port and then click New Port. Enter the printer's IP address and then click Next. Choose the new TCP?IP Port from the list and then click OK. Open the HP Printer software and try to print a sample document. If the printer can print, then you can stop the troubleshooting.

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Press the power button and turn off the router. Turn off the HP Deskjet 3630 Printerand disconnect the USB or ethernet cable that is connected to your printer. Reestablish the connections and wait for the connection status to be displayed. Restarting the devices will fix most issues. Now, try to print a sample document.

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Obtain the wireless router IP address and login information from the Wireless Test Report.

Open a browser and type the IP address in the search bar. The router web-based setup page will open. Alter the network channel to something that will not be used by others. Check if the connectivity is established.

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Altering the wireless network name will resolve most issues. Use the wireless router IP address and login information from your Wireless Test Report. Open a browser and type the IP address in the address bar. Find the menu for changing the wireless network name.

Change the name as desired and then save the changes.

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If there are any additional routers near your devices, then turn off those routers. Move your printer and router close to each other. This will help them establish a reliable connection when the signal is weak. Make sure that the other radio signal emitting devices (microwaves and cordless phone) are relocated.

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Go to control panel and search for Add or Remove Programs. Select your HP Deskjet 3630 Printer's software and click Uninstall. The printer driver will be uninstalled from the system.

Restart your computer and reinstall the printer driver. Make sure the updated driver is installed on your system. If the above troubleshooting procedure is followed the printer offline issue can be fixed for sure.

To fine more solution about HP Deskjet 3630 Printer, goto 123.hp.com/dj3630