FreeITILFND _ V4 PracticeExamQ&As ITIL4Foundation https://www.passcert.com/ITILFND_V4.html
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 1.Whichisrecommendedaspartofthe'progressiterativelywith feedback'guidingprinciple? A.Prohibitchangestoplansaftertheyhavebeenfinalized B.Organizeworkintosmallmanageableunits C.Reducethenumberofstepsthatproducetangibleresults D.Analysethewholesituationindetailbeforetakinganyaction Answer:B
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 2.Whatisincludedinthepurposeofthe'continualimprovement'practice? A.Ensuringthatdeliveryofservicesisproperlyassessed,monitored,and improvedagainsttargets B.Identifyingandcontinuallyimprovingrelationshipswithandbetween stakeholders C.Creatingcollaborativerelationshipswithkeysupplierstorealizenewvalue D.Aligningtheorganization'spracticesandserviceswithchangingbusiness needs Answer:D
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 3.Whichtermisusedtodescriberemovingsomethingthatcould haveaneffectonaservice? A.Achange B.Anincident C.AnITasset D.Aproblem Answer:D
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 4.Howdoesthe'incidentmanagement'practicesetuserexpectations? A.Byusingcollaborationtoolstocommunicateeffectively B.Byagreeing,andcommunicatingtargetresolutiontime C.Byassigningresourcestoensurethatallincidentsareresolvedas quicklyaspossible D.Byautomatedmatchingofincidentstoknownerrors Answer:C
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 5.Whatisthedifferencebetweenthe'incidentmanagement'and 'servicedesk'practices? A.Incidentmanagementresolvescomplexissues,servicedeskresolves simplerissues B.Incidentmanagementrestoresserviceoperation,servicedesk providescommunicationwithusers C.Incidentmanagementmanagesinterruptionstoservices,service deskmonitorsachievedservicequality D.Incidentmanagementresolvesissuesservicedeskinvestigatesthe underlyingcausesofissues Answer:B
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 6.Whichisadescriptionofserviceprovision? A.Activitiesthatanorganizationperformstodeliverservices B.Awaytohelpcreatevaluebyfacilitatingoutcomesthatservice consumersneed C.Cooperationbetweentwoorganizationstoensurethataservice deliversvalue D.Aformaldescriptionofoneormoreservices,designedtoaddress theneedsofaserviceconsumer Answer:B
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 7.Howdo'continualimprovementregisters'helptocreatevalue? A.Bymonitoringachievementagainstserviceleveltargets B.Bymakingimprovementsvisible C.Byassigningchangeauthoritiesforchangerequests D.Bydocumentingallimprovementideasinasingleplace Answer:B
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 8.Whichstatementabouttheinputsandoutputsofthevaluechain activitiesisCORRECT? A.Inputsandoutputsarefixedforeachvaluechainactivity B.Eachvaluechainactivityreceivesinputsandprovidesoutputs C.Somevaluechainactivitiesonlyhaveinputs,whereasothersonly haveoutputs D.Theorganization'sgovernancewilldeterminetheinputsand outputsofeachvaluechainactivity Answer:B
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 9.Whatisthevalueofaservice? A.Aresultforastakeholderenabledbytheoutputsof theservice B.Atangibleorintangibledeliverableoftheservice C.Theamountofmoneythatiscreatedorsavedforthe serviceconsumersbyusingtheservice D.Thebenefits,usefulness,orimportanceoftheservice, asperceivedbythestakeholders Answer:D
FreeITILFND _V4PracticeExamFromPasscertforYourBestPreparation 10.WhichistheMOSTLIKELYwayofresolvingmajorincidents? A.Asupportteamfollowingdetailedproceduresforinvestigatingthe incident B.Usersestablishingaresolutionusingself-help C.Atemporaryteamworkingtogethertoidentifyaresolution D.Theservicedeskidentifyingthecauseandaresolution Answer:C