Exam:GCP-GCX
Title:
GenesysCloudCXCertified
Professional-Consolidated Exam
https://www.passcert.com/GCP-GCX.html
Thesafer,easierwaytohelpyoupassanyITexams
1.SelectthecategoriesofPromptsinArchitect.(Choosetwo.)
AUser
B.Menu
CData
DSystem
Answer:A,D
Explanation:
Reference:https://helpmypurecloudcom/articles/call-prompts/
2Youhavejustadded53employeestoGenesysCloudCX,andoneofthem,JohnCamper,hasemailed toinformyouthathedidnotreceivetheinvitationemail
WhichofthefollowingoptionsisthebestwaytomoveforwardifyouwantJohntobeabletousethe featuresandfunctionsofGenesysCloudCX?
A.Resendtheinvite.
BAddJohntoGenesysCloudCXagainsothatanewinvitationwillbegenerated
C.SubmitatickettoGenesysCloudCXsupport.
DTellJohntobepatientandwaitfortheemailtoarrive
Answer:A
3WhichofthefollowingtypesofinteractionscanbeconfiguredforRecordingPolicies?
ACall
BChat
CEmail
DMessage
EAlloftheabove
Answer:E
Explanation:
Reference:
https://help.genesys.com/pureconnect/mergedprojects/whirpe/desktop/editinitiationpolicystep3.htm
4.Whatisthemaximumlimitforcreatingperformancedashboardsforprivateusers?
A10
B.15
C20
D.25
Answer:C
Explanation:
Reference:
https://helpmypurecloudcom/articles/performance-dashboards-overview/#:~:text=From%20Performanc e%20Dashboards%2C%20you%20can,create%20up%20to%2020%20dashboards
5Whichofthefollowingroutesinteractionsbasedonanalgorithmthatdeterminesthebestavailable agentfortheinteraction?
AArchitect
B.AutomaticCallDistribution
CEmergencyGroups
D.Scheduling
Answer:B
6WhichuserroleisrequiredtoperformthedeploymentandinstallationoftheGenesysCloudCX organization?
ASupervisor
Badmin
Cemployee
DUser
Answer:B
Explanation:
Reference:
https://helpmypurecloudcom/articles/about-roles-permissions/#:~:text=The%20Admin%20role%20has% 20permissions,whoever%20sets%20up%20the%20organization
7.WhichofthefollowingstatementsisNOTtrueregardingnumberingplan?
AItisatelecommunicationschemewheretelephonenumbersareassignedtosubscribersand telephonyendpoints
BNumberingplanisalsoknownasadialplan
CNumberingplancanbeaddedormodifiedbasedontheorganizationalrequirements
DIthastobecreatedmanually
Answer:D
8WheredoyouaddthelistofIPorCIDRaddresseswhichareallowedordeniedaccesstoanExternalor PhoneTrunk?
AAvailability
B.SIPAccessControl
COutbound
D.Calling
Answer:B
9WhichGenesysCloudCXfeaturepresentscallerinfotoanagentandallowstheusertoupdateor collecttheinformation?
ADialogboxes
BScripts
CToastpop-ups
DIVRprompts
Answer:A
10SelectthecategoriesofACDskillsthatcanbeaddedtoauseroraninteraction(Choosetwo)
ALanguage
BRoles
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C.Skills
DQueue
Answer:A,C
Explanation:
Reference:https://helpmypurecloudcom/articles/add-acd-skill-language-user/
11WhichofthefollowingisNOTaGenesysCloudCXCollaboratefeature?
ATextChat
BAIChat
CVideoChat
DContentManagement
Answer:D
12.GenesysCloudCXACDassignsinteractionstothemostappropriateagentavailable.
Whichofthefollowingattributesisusedtodeterminethebestavailableagent?(Choosethree)
A.Languageskills
BAdditionalattributeratings
C.ACDskills
DTimesincelastACDinteraction
EStaffingrequirements
Answer:A,C,E
13SelectthefeaturesavailableinGenesysCloudCXArchitect(Choosethree)
APlaypre-recordedmessages
BConverttexttospeech
CConfigurequeues
DCreateskills
EReceiveandroutecalls
Answer:C,D,E
Explanation:
Reference:
HTTPs://wwwgenesyscom/cloud-platform/architecture#:~:text=Genesys%20Cloud%20CX%20unifies% 2C%20orchestrates,costs%20and%20deliver%20better%20results
14.WhichofthefollowingGenesysCloudCXfeatureshelpsensurethatenoughagentsareintheright placeattherighttime?
ARouting
BQueueManagement
CWorkforceManagement
DReportingandAnalytics
Answer:C
Explanation:
Reference:https://helpmypurecloudcom/articles/plan-workforce-management/