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Operations Management 6th Edition Test Bank – Nigel Slack

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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) In behavioural approaches to job design, which approach adds greater tasks and greater control 1) _______ over the job?

A) Empowerment B) Job enlargement C) Job enrichment D) Job rotation 2) Ergonomics is not concerned with which of the following aspects: A) Supervisory skills B) Illumination levels C) Working temperatures D) Noise levels

2) _______

3) Job empowerment is generally seen as providing the following benefits, with one exception: A) Faster online responses to customer needs B) Employees feel better about their jobs C) Promotes customer retention D) Increase in training and selection costs

3) _______

4) The benefits of teamworking do NOT include which one of the following?

A) Improving quality and encouraging innovation.

B) Making it easier to implement technology changes because teams are willing to share the challenge.

C) Eliminating workplace stress.

D) Improving productivity through enhanced motivation.

E) Increasing satisfaction by allowing individuals to contribute more effectively.

4) _______

5) Which of the following is NOT a potential problem with teleworking: A) Loneliness B) Problem-solving C) Mobility D) Lack of social interaction E) The effectiveness of communication

5) _______

6) Scientific Management became established in 1911 with the publication of the book of the same name by Fredrick Winslow Taylor. Among the tenets that Taylor identified was: A) The importance of dividing the total task into smaller parts B) The importance of anthropometric aspects in job design C) The importance of identifying what constitutes a 'fair day's work' D) The importance of motivation theory in job design

6) _______

7) Allowing people to feel personally responsible for an identifiable and meaningful portion of the work is associated with which approach to job design?

A) Ergonomics B) Empowerment C) Autonomous work teams D) Behavioural

7) _______

8) Job design does not involve the following considerations: A) Ignoring where the job is located.

B) In what sequence employee tasks should be performed C) How much autonomy should be given to individual employees?

D) Who should be involved/consulted?

E) What tasks should be allocated?

8) _______

9) Ergonomics is not concerned with:

9) _______

A) The qualifications and length of service of employees B) The physical aspects of an individual employee's workplace C) Heating, lighting and ventilation conditions D) The general environmental conditions of the workplace E) The length of rest periods 10) Behavioural approaches to job design would not include: A) Job rotation B) Job enrichment C) Empowerment D) Job enlargement E) Job reduction and repetition

10) ______

11) This approach is primarily concerned with the physiological aspects of job design.

A) Team working B) Ergonomics C) Empowerment D) Flexible working E) Scientific management F) Division of labour G) Behavioural approach

11) ______

12) In this approach workers should be selected, trained and developed methodically to perform their tasks.

A) Ergonomics B) Team working C) Empowerment D) Division of labour E) Scientific management F) Flexible working G) Behavioural approach

12) ______

13) In this approach staff can move across several different jobs.

A) Behavioural approach B) Team working C) Scientific management D) Ergonomics E) Flexible working F) Division of labour G) Empowerment

13) ______

14) In this approach there is a shared set of objectives and responsibilities.

A) Ergonomics B) Team working C) Division of labour D) Flexible working E) Behavioural approach F) Empowerment G) Scientific management

14) ______

15) This approach involves dividing the task down into smaller parts.

A) Behavioural approach

15) ______

B) Team working C) Flexible working D) Ergonomics E) Scientific management F) Empowerment G) Division of labour 16) This approach is concerned with the ideas and concepts concerning motivation theory.

A) Team working B) Behavioural approach C) Ergonomics D) Empowerment E) Flexible working F) Scientific management G) Division of labour

16) ______

17) This approach gives staff the authority to make changes to the job itself.

A) Scientific management B) Ergonomics C) Empowerment D) Team working E) Division of labour F) Flexible working G) Behavioural approach

17) ______

18) A benefit of empowerment is faster online responses to customer needs.

A) True B) False

18) ______

19) A benefit of empowerment is reduced training costs.

A) True B) False

19) ______

20) In behavioural approaches to job design which approach adds greater tasks and greater control over the job?

A) Job enlargement B) Job enrichment C) Empowerment D) Job rotation

20) ______

21) Job enlargement: A) Means that staff are moved periodically from task to task in order to increase variety and interest B) Is another term for employee empowerment C) Is a programme through which management seeks greater productivity from workers D) Involves allocating a wider range of similar tasks to individuals E) Involves giving employees work with a greater degree of responsibility and autonomy

21) ______

22) Job enrichment: A) Is a programme through which management seeks greater productivity from workers B) Involves allocating a wider range of similar tasks to individuals C) Means that staff are moved periodically from task to task in order to increase variety and interest D) Increases the amount of money employees are paid for completing a unit of work E) Involves giving employees work with a greater degree of responsibility and autonomy

22) ______

23) A worker rated as 115% efficient was observed to have completed 14 cycles of a job in 20 minutes (without allowances). If an allowance of 15% is made for idle time, breakdowns, etc., what is the standard production time per unit?

A) 2.59 minutes B) 3.21 minutes C) 2.75 minutes D) 1.93 minutes E) 1.06 minutes

23) ______

24) Within a typical behavioural model of job design, which of the following would be considered as representing core job characteristics?

A) Task combination / task identity / autonomy B) Vertical loading / skill variety / output C) Task identity / task significance / autonomy D) Quality / cost / mutuality E) Cultural advancement / absenteeism / nationality

24) ______

25) Which of the following is NOT considered an advantage in division-of-labour principles?

A) Reduction in non-productive work B) Faster learning C) Improved flexibility D) Easier automation

25) ______

26) Operations management is a subject whose main focus is on technology, systems, procedures and facilities.

A) True B) False

26) ______

27) Job design is about how we structure: A) The workplace or environment B) Employees' interface with the technology they use C) Each individual's job D) All of the above

27) ______

28) Work organisation, although used sometimes interchangeably with job design, is a broader term that considers the organisation of the whole operation, material, technology and people to achieve the operation's objectives.

A) True B) False

28) ______

29) What is the broad term that considers the organisation of the whole operation, material, technology and people, to achieve the operation's objectives?

A) Systems thinking B) Operations management C) People management D) Work organisation

29) ______

30) Which of the following is NOT an element of job design?

A) Environmental conditions of the workplace.

B) Pay. C) Task allocation for each person in the operation.

D) Availability of technology and how it will be used.

30) ______

31) The conditions under which jobs are performed are called: A) Ergonomic environmental design B) Ergonomic conditions C) Working environment D) Working culture

31) ______

32) Ergonomic work place design refers to:

32) ______

A) The conditions under which jobs are performed B) The method of performing each job C) The different approaches to the division of labour D) The interface between people and technology hardware 33) The interface between people and technology hardware is referred to as ergonomic environmental design.

A) True B) False

33) ______

34) The best method of performing each job is usually identified by: A) A questionnaire B) A work study C) Environmental design D) Blueprinting

34) ______

35) A work study is often used to identify the best method of performing each job.

A) True B) False

35) ______

36) Providing pay is considered reasonable by employees, maintaining commitment to work is relatively easy.

A) True B) False

36) ______

37) Empowerment, team work and flexible working are all: A) Behavioural approaches to job design B) Work measurement tools C) Tactical approaches to job design D) Environmental approaches to job design

37) ______

38) Ergonomics is concerned primarily with the behavioural aspects of job design.

A) True B) False

38) ______

39) Ergonomics focuses on ensuring a job is made to fit the people who are doing it.

A) True B) False

39) ______

40) Which of the following factors would be most critical in job design for the Giza Quarry Company, which operates at the edge of the Sahara Desert?

A) Occupational health and safety B) Labour supply C) Pay D) Provision of sun cream

40) ______

41) What is the recommended maximum noise level to which people can be subjected to over the working day in the UK? A) 120 decibels B) 60 decibels C) 75 decibels D) 90 decibels

41) ______

42) Anthropometric data refers to aspects of people's size, shape and other physical abilities.

A) True B) False

42) ______

43) Which of the following is considered a disadvantage to highly divided jobs?

A) Reduced non-productive work B) Faster learning C) Low flexibility D) Easy automation

43) ______

44) The division of labour has the effect of making jobs less repetitive.

A) True B) False

44) ______

45) The term 'scientific management' became established in 1911 with the publication of the book of the same name by Frederick Taylor.

A) True B) False

45) ______

46) Work study is the generic term for those techniques, particularly method study and work measurement, that are used in the examination of human work.

A) True B) False

46) ______

47) One of the criticisms of scientific management, as developed in the early part of the twentieth century, is that it is concentrated on relatively limited, and sometimes trivial, objectives.

A) True B) False

47) ______

48) Jobs that are designed purely on the division of labour, scientific management or ergonomic principles can alienate the people performing them.

A) True B) False

48) ______

49) Control is the formalisation of what is intended to happen.

A) True B) False

49) ______

50) Aggregated demand forecasts are a key element of short-term planning and control.

A) True B) False

50) ______

51) A drive-in tyre replacement operation is a good example of planning and control considerations being driven by dependent demand.

A) True B) False

51) ______

52) Finite loading is particularly relevant for operations where the cost of limiting the load is not prohibitive.

A) True B) False

52) ______

53) Ad hoc consideration of operations objectives is an example of long-term, medium-term or short-term planning and control?

A) Long-term planning and control B) Medium-term planning and control C) Short-term planning and control

53) ______

54) Objectives set in largely financial terms is an example of long-term, medium-term or short-term planning and control?

A) Long-term planning and control B) Medium-term planning and control C) Short-term planning and control

54) ______

55) Objectives set in both financial and operations terms is an example of long-term, medium-term or short-term planning and control?.

A) Long-term planning and control B) Medium-term planning and control C) Short-term planning and control

55) ______

56) Determining how much to do is known as: A) Scheduling C) Sequencing

56) ______ B) Loading D) Monitoring and control

57) Determining whether activities are going to plan is known as: A) Scheduling B) Loading C) Sequencing D) Monitoring and control

57) ______

58) Determining in what order to do things is known as: A) Scheduling B) Loading C) Sequencing D) Monitoring and control

58) ______

59) Determining when to do things is known as: A) Scheduling C) Sequencing

59) ______ B) Loading D) Monitoring and control

60) Less exposed to risk in case of schedule change by the customer is an advantage of: A) Forward scheduling B) Backward scheduling

60) ______

61) Flexible - the time slack in the system allows unexpected work to be loaded. This is an example of: A) Forward scheduling B) Backward scheduling

61) ______

62) High labour utilisation - workers always start work to keep busy. This is an example of: A) Forward scheduling B) Backward scheduling

62) ______

63) Tends to focus the operation on customer due dates. This is an example of: A) Forward scheduling B) Backward scheduling

63) ______

64) A pull system is where material is moved only when the next stage wants it.

A) True B) False

64) ______

65) The planning horizon tends to be short in a low-volume, high-variety operation.

A) True B) False

65) ______

66) Which of the following operations is more likely to be a pull rather than push operation?

A) A company that builds computers to order B) A brewery C) A farmer D) A food manufacturer

66) ______

67) Scheduling the operation: A) Sequences work through a series of operations B) Determines the volume that an operations system can cope with C) Determines the priority of tasks to be performed D) Assumes that capacity must be infinite E) Decides on the start and finish times for each task

67) ______

68) The maximum output of an operations system in a given period is called the: A) Master production schedule B) Capacity plan C) Production forecast D) Break-even point E) Designed capacity

68) ______

69) Loading the operation: A) Assumes that capacity must be infinite B) Determines the priority of tasks to be performed C) Determines the order in which work is to be processed

69) ______

D) Determines the volume that an operations system can cope with E) Decides on the start and finish times for each task 70) When considering control tasks, loading is associated with work volume, sequencing is associated with work priorities, and scheduling is associated with: A) The work rate from an operation or process B) The order in which work is processed C) Work done relative to customer order delivery dates D) Work order scheduled receipts E) Work start and finish times

70) ______

71) Sequencing the operation: A) Assumes that capacity must be infinite B) Determines the volume that an operations system can cope with C) Determines the priority of tasks to be performed D) Decides on the start and finish times for each task E) Determines the order in which work is to be processed

71) ______

72) Planning and control activities are concerned with providing long-term resources which are capable of satisfying customers' demands A) True B) False

72) ______

73) Planning and control activities are concerned with operating resources on a day-to-day basis and ensuring availability of materials and other variable resources in order to supply goods and services which will fulfil customers' demands.

A) True B) False

73) ______

74) Different aspects of planning and control can be viewed as representing the reconciliation of supply with demand.

A) True B) False

74) ______

75) Planning is the process of coping with changes in supply and demand.

A) True B) False

75) ______

76) Planning is a formalisation of what is intended to happen at some time in the future.

A) True B) False

76) ______

77) In planning and control, planning is NOT: A) A guarantee that an event will happen B) A formalisation of what is intended to happen C) A statement of intention D) A plan based on expectations

77) ______

78) In planning and control, control is NOT: A) An adjustment that allows the operation to achieve the objectives that a plan has set B) A statement of intention C) A process of coping with changes to supplier and/or demand D) An adjustment to planned events

78) ______

79) In the long term, the emphasis of planning and control is on: A) Planning and control B) Planning

79) ______ C) Control

80) In the short term, the emphasis of planning and control is on: A) Planning B) Planning and control

80) ______ C) Control

81) Which of the following is NOT true of long-term planning and control?

A) Determines resources in aggregated form.

B) Objectives are set in largely financial terms.

C) Uses disaggregated forecasts and demand forecasts.

D) None of the options above is true.

81) ______

82) Which of the following is NOT true of medium planning and control?

A) Uses aggregated demand forecasts.

B) Makes interventions to resources to correct deviations from plans.

C) Ad hoc consideration of operations objectives.

D) None of the options above is true.

82) ______

83) Which of the following is true of short-term planning and control?

A) Usually partially disaggregated demand forecasts.

B) Objectives are set largely in financial terms.

C) Makes interventions to resources to correct deviation from plans.

D) Determines resources and contingencies.

83) ______

84) The nature of decisions taken to plan and control an operation will depend on: A) The nature of demand and costs of supply B) The nature of demand and supply for the operation C) The nature of demand and its elasticity D) The nature of supply and its flexibility

84) ______

85) Independent demand is relatively predictable, because factors of demand are known.

A) True B) False

85) ______

86) Most of the demand for tyre store in a car plant is dependent demand.

A) True B) False

86) ______

87) When an operation is sufficiently confident of the nature of demand, if not its volume and time, it will tend to: A) Make to order B) Make to stock C) Resource to order

87) ______

88) To reconcile volume and time, four overlapping activities are performed: A) Evaluation, loading, sequencing, scheduling B) Loading, scheduling, sequencing, monitoring C) Loading, monitoring, evaluation, scheduling D) Sequencing, scheduling, monitoring, evaluation

88) ______

89) The allocation of work to a work centre up to a set limit is called: A) Sequencing B) Infinite loading C) Physical constraint D) Finite loading

89) ______

90) The approach to loading which does not limit accepting work, but instead tries to cope with it, is called: A) Classic loading B) Finite loading C) Determined loading D) Infinite loading

90) ______

91) When the cost of limiting the load is prohibitive, infinite loading is commonly applied.

A) True B) False

91) ______

92) LIFO sequencing is more equitable that FIFO sequencing.

A) True B) False

92) ______

93) The most common method of scheduling is by use of a Gantt Chart.

A) True B) False

93) ______

94) When the dominant resource of the operation is its staff, then the schedule of work time determines the demand for the operation.

A) True B) False

94) ______

95) Which of the following is seen as a disadvantage of self-rostering?

A) Creates a 'them and 'us' culture B) Less teamwork C) Lack of control D) Reduced motivation

95) ______

96) Which of the following is NOT seen as an advantage of self-rostering?

A) Balanced rosters B) Nurtures teamwork C) Staff ownership of problems D) Improves morale

96) ______

1) C 2) A 3) D 4) C 5) C 6) C 7) D 8) A 9) A 10) E 11) B 12) E 13) E 14) B 15) G 16) B 17) C 18) A 19) B 20) B 21) D 22) E 23) D 24) C 25) C 26) B 27) D 28) A 29) D 30) B 31) A 32) D 33) B 34) B 35) A 36) B 37) A 38) B 39) A 40) A 41) D 42) A 43) C 44) B 45) A 46) A 47) A 48) A 49) B 50) B 51) B

Operations Management 6th Edition Test Bank – Nigel Slack 52) A 53) C 54) A 55) B 56) B 57) D 58) C 59) A 60) B 61) A 62) A 63) B 64) A 65) A 66) A 67) E 68) E 69) D 70) E 71) E 72) B 73) A 74) A 75) B 76) A 77) A 78) B 79) B 80) C 81) C 82) D 83) C 84) B 85) B 86) A 87) A 88) B 89) D 90) D 91) A 92) B 93) A 94) B 95) C 96) A

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