WManager Issue 1-2015

Corporate Magazine

Wilhelmsen Ship Management | Issue 1 - 2015

VIKING STAR THE SEA IS CALLING

ONE HEART:

ONE BODY:

ONE LIFETIME:

BARKLAV CSR PROJECT

WSM JOINT VENTURE WITH DIANA SHIPPING INC.

WSM INDIA LONG SERVICE AWARD

Professional. Like you.

pg | 6

CONTENTS Viking Star

2

The first delivery for Viking Cruises, Viking Star, took her maiden voyage into the Mediterranean Sea. It was a challenge for the team working behind the scenes to make her seaworthy.

Barklav CSR Project

4

WSM Romania’s manning office made their 15th anniversary a

pg | 4

meaningful one.

DolWin Beta

6

The world’s largest offshore wind power platform, DolWin Beta, moves with WSM. JV with Diana Shipping Inc.

8

Diana Wilhelmsen Management is ready for business.

WSM India Long Service Award

12

Treasuring loyalty and contribution.

More...

Hazmat Training Enhancing the Dry Dock Experience Going Cashless WSM Korea 10th Anniversary AMVER Awards WSM Croatia Relocates Facebook Launch

14 15 16 18 19 20 20

EDITORIAL Amanda Loh Sales & Marketing Support Specialist amanda.loh@wilhelmsen.com

Cover image and those of Viking Star courtesy of Viking Cruise

pg | 8

EDITORIAL PRODUCTION & GRAPHIC DESIGN Milk Design www.theudderones.com

PUBLISHER Wilhelmsen Ship Management Malaysia 18th Floor, 1 Sentral Jalan Rakyat, Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia T +6 03 2084 5600 © All rights reserved 2015

PRESIDENT’S MESSAGE

Hello readers, Welcome to our first edition of WManager for the year 2015.

This year, in many ways, is a special year.

We will be celebrating our 40th year in ship management. During these 40 years we have experienced the ups and downs of a cyclical industry – but every time we have been able to pull through.

Our buoyancy is due to our dedicated and hardworking employees, both on board the vessels and ashore.

The ship management industry has evolved quite a lot during these years.

At the beginning, from a more nuts and bolts industry, to what we see today; specialized and competent employees servicing all types of vessels that are increasingly sophisticated and advanced.

All those require deep technical skills and knowledge and our highly capable people have navigated us safely through the storms.

In this issue, you’ll read about the successful launch of Viking Star and the team from WSM who worked round-the-clock to make her a seaworthy cruise ship. The partnership with Viking Cruise is continuous and we are looking forward to the next launch of a sister ship. Stay tuned for it! We are proud to be a company that is people-centric and strive to give back to our people and community.

The first half of 2015 was time for human capital development and progression with organised training for staff. On top of that, I hope the story of goodwill from our colleagues in Romania will warm your hearts as it did mine.

True to our initiative to cater to new possibilities, we managed to secure our very first offshore wind power project – DolWin Beta. The unfailing efforts of our team and their adaptability to new terms have secured us the project of moving the world’s largest wind power platform.

Another notable milestone for us was the joint venture with Diana Shipping Inc. that opens a gateway for both parties to bring world-class ship operations to enhance commercial activities in the Mediterranean.

It is gratifying to know that we are working together to continue to grow as a company.

As always, thank you for being part of this family.

I hope you enjoy this edition of WManager!

Yours sincerely,

Carl Schou President, Wilhelmsen Ship Management Issue 1 - 2015

1

VIKING STAR

Spotlight

A JOURNEY THAT BEGAN LONG BEFORE SHE SAILED

Photo from Viking Cruise

2

WManager

In Summer 2014 when Viking Cruises gave WSM Norway the good news of our appointment as manager for Viking Star, we were overwhelmed with honour.

MV Viking Star was meant to be a true beauty and work began almost instantly at the Fincantieri’s Marghera shipyard outside Venice, Italy, to make this fair lady.

Paal Lande, Fleet Manager of WSM Norway and his team at Oslo said WSM played a critical role prior to delivery takeover.

“ Our mandate is to ensure safe and efficient operation once the vessel is delivered but there was a lot of work to be done even before Viking Star entered service, ” said Paal. “ There was crew to hire, manuals to write, procedures to define and a complete operational organisation to map, both onboard and ashore,” he continued.

Since Viking Cruises is a new customer to WSM, the processes were especially extensive as there were no prior interfaces to rely on. These challenges added to the experience of new learnings on how we work internally and with the customer.

With all dedication and excellent coordination between both parties, Viking Star was delivered on schedule on 31 March 2015.

She is the first cruise vessel in years to sail under the Norwegian flag, with Bergen as her home port. She is also the first of the new buildings ordered at Fincantieri of Italy by Viking Ocean Cruises.

The state-of-the-art cruise vessel has the capacity to carry 930 passengers in her allbalcony staterooms and is equipped with a wide range of facilities to cater for the guests’ comfort, such as a spa and an infinity pool. The Viking Star’s initial itineraries include Northern European and Mediterranean ports.

On 17 May 2015, Viking Star was christened by the mayor of Bergen, Norway, Trude Drevland, in front of a crowd of 20,000 people as part of the citywide celebration of the Norwegian National Day. Issue 1 - 2015

3

BARKLAV CSR PROJECT WSM Romania’s manning office celebrated a meaningful 15th anniversary. “ A Business for the People ” – that is the motto Barklav, WSM Romania’s manning office, believes in. On 7 May 2015, Barklav celebrated its 15th anniversary by making it a meaningful one with a charitable event.

Spotlight

The event materialized through joint donations from Klaveness Ship Management and Wilhelmsen Ship Management for the construction of a carpentry and mechanics workshop for the boys’ home “Casa Benjamin” in Mihail Kogalniceanu, Constanta.

Casa Benjamin opened in 1998 as a settlement for boys aged between 8 and 19 years old coming from broken homes, very poor families and even from the streets. The home provides tutoring, counseling, life skills, medical assistance, relationship building and talent development skills to help them plan their future.

The project was developed in coordination with partners Project Romanian Rescue (PRR) and Youth with a Mission (YWAM). Both have been doing an extraordinary job raising the children from the home to become productive members of our society. Many of them have been reintegrated or connected with their natural families and have begun a normal life after graduating.

On 1 May 2015, all office staff from Barklav volunteered to help paint the workshop.

The project will continue through the spring of 2016-2017 with the development of different workshops in carpentry and mechanics. Also, the vocational center will continue to evolve as Barklav staff will further offer assistance to the children from the center by volunteering in different educational activities.

On 7 May 2015, Espen Sending, Vice President of Marine Personnel; Laurentiu Lazar, General Manager of Marine Personnel WSM Romania; and Torbjørn Eide, Vice President of Klaveness Ship Management AS, officiated the opening of the workshop.

“ A Business for the People ” – that is the motto Barklav, WSM Romania’s manning office, believes in.

4

WManager

Laurentiu Lazar (General Manager of Marine Personnel, WSM Romania), Espen Sending (Vice President of Marine Personnel, WSM) and Torbjorn Eide (Vice President, Klaveness Ship Management AS) officiated the opening of the workshop.

Casa Benjamin - 1998

8 to 19 years old

Workshop contruction Spring 2015

Workshop completion Spring 2017

Issue 1 - 2015

5

DOLWIN BETA The world’s largest offshore wind power platform, DolWin Beta, moves with WSM.

Spotlight

ABB, the leading power and automation technology group, has entrusted WSM to manage the maritime operation of the world’s largest offshore wind power platform, DolWin Beta.

Kenneth Bjørklund, WSM Bergen Fleet Manager, played a pivotal role in bringing this new business to us as the instrumental person handling this project. He said, “Due to ABB’s preferred contract setup we had to adapt to terms that we were not familiar with, hence the support from our legal department has been very important. We have also negotiated new liability terms, requiring new and customized insurance policies; in fact the whole agreement structure is new and unique for this project. “ The work with this tender has also required considerable efforts from our crewing and crew accounting departments, in addition to our HSEQ team.”

The expected total duration is about 12 months, after which the DolWin Beta will be handed over to its owner and end user, a German power company.

6

WManager

Crew is currently being mobilized; key positions for the site team first, then gradually increasing to full manning.

The manning will vary from a maximum of 48 persons on board (including ABB process technicians) to unmanned operation. During installation and commissioning we expect to provide a Marine crew in the range of 6 (minimum safe manning) to 20, depending on the customers’ need for assistance in addition to the operational side.

The plan is to tow the DolWin Beta to its final location in August this year for final trials and commissioning. This is a great opportunity to enter into a new market. Offshore wind power is an exciting segment within the offshore industry with great potential for further growth. The environmental aspect of wind power production will also have a positive effect for WSM in general.

We also hope that this may lead to a future cooperation with the owner of DolWin Beta after final handover, and other similar projects.

“ The work with this tender has also required considerable efforts from our crewing and crew accounting departments, in addition to our HSEQ team. �

Interesting facts about DolWin Beta 74 metres wide, 99 metres long

70 metres high The platform will receive electrical AC power generated from several offshore wind farms in the area, convert the power to 420 KV DC, and then export it to the shore side power network via a single subsea cable installation.

= 100,000

It has a total conversion capacity of 924 MW, which is sufficient to supply to about 470,000 average households.

Issue 1 - 2015

7

JV WITH DIANA SHIPPING INC. WSM joint venture with Diana Shipping Inc. Wilhelmsen Ship Management (WSM) and Diana Shipping Inc. (Diana) have agreed to establish a 50/50 joint venture named Diana Wilhelmsen Management Limited (DWM).

Spotlight

“ With our joint venture we see the best from two well established organisations.

WSM’s excellent quality and proven experience within ship management, coupled with Diana’s global ship operating experience, truly brings forward an exciting new formula. We aim to deliver a well driven and efficient operating model for our partner, Diana, ” said Håkon Lenz, Vice President WSM Europe and the Americas.

“ Diana Shipping is excited to partner with WSM in creating a world class ship management company. This joint venture will provide Diana Shipping with an expanded capability to provide high quality management services to vessels in its fleet, while creating an opportunity to further enhance shareholder value through increased revenues by eventually providing management services to unaffiliated third party vessel operators,” said Simeon Palios, Chairman and CEO of Diana Shipping Inc. On 30 June 2015, DWM passed the audit by DNV-GL, securing the interim International Safety Management (ISM) Document of Compliance for commencement of ship management operations.

The new office in Limassol, Cyprus, has been set up and its first vessel is expected to arrive in August 2015.

DWM passed with flying colors during the audit session with DNV-GL. (From left) Aristidis Efstathiou (DNV-GL), Capt. Erik Lyngnes (Regional HSEQ Manager for Americas & Europe, WSM Norway), Hans Petter Grønlund (Fleet Manager, WSM Norway), Pantelis Karakozis (General Manager, DWM), Ioannis Triantafyllidis (Fleet Manager, DWM), Panos Plakourellis (Operations Manager/DPA, DWM), Charalambos Pierides (Vessel Manager, DWM), and Capt. Konstantinos Sourlas (Operation/HSEQ Superintendent, DWM).

8

WManager

About Diana Shipping Inc. Diana Shipping Inc. is a global provider of shipping transportation services through its ownership of dry bulk vessels.

The company’s vessels are employed primarily on medium to long-term time charters and transport a range of dry bulk cargoes, including such commodities as iron ore, coal, grain and other materials along worldwide shipping routes.

Issue 1 - 2015

9

SPRING AT THE NORWEGIAN FJORD

Moments

CAPTIVATING STILL FROM MAT SPENCER, HSEQ MANAGER OF WSM, TAKEN ON BOARD VIKING STAR WHILE ON DUTY.

10

WManager

Issue 1 - 2015

11

WSM INDIA LONG SERVICE AWARD Recognizing loyalty and appreciating shared values in WSM India.

On 31 March 2015, Carl Schou, President of WSM, commemorated the office staff and seafarers at WSM India and International Maritime Training Centre (IMTC) with long service awards.

Spotlight

The momentous day saw ten employees of WSM being awarded for completing their 10th and 25th anniversaries with the WW Group. “I have received good support from all the offices and staff of WSM whenever required. WSM has fulfilled the promise of offering a career and not only a job!” said Raja Hadikyal.

Captain Rakesh Kumar quipped that over the years, his personal and professional developments have been as enriching as “Raw Aquavit” after going around the world on the WW ships. “Working with the Wilhelmsen Group has been truly satisfying. I thank all superiors, colleagues and co-workers for supporting me,” he said.

25-Year Award Recipients Captain Abdul Fatkare Sailing Master

Raja Hadikyal Captain Rakesh Kumar Shashank Alave Sailing Chief Engineer GHSEQ - Company Sailing Chief Engineer Security Officer Aslam Shaikh Shridhar Shinde Vijay Gaitonde Sailing Chief Engineer Operations Officer Management Representative, IMTC

10-Year Award Recipients Darshana Bhagat Marine Personnel Officer

Shirish Naik Operations Executive

Nivruti Sapkal Office Assistant, IMTC

(Left - right) Vijay Gaitonde, Management Representative (25 years) and Nivruti Sapkal, Office Assistant (10 years) at the IMTC.

12

WManager

Darshana Bhagat joined WSM in 2004 with great expectations and was glad that they were all fulfilled in this company. She shared, “ I have learned at WSM that progress is continuous and to use every opportunity to do your work to the best of your ability.

I am thankful that the company provided me with opportunities.”

WSM is proud to retain dedicated employees and delighted to celebrate passionate team members. We are tested daily with challenges and barriers and they have persevered through them all and remained committed to the company.

Heartiest congratulations to everybody.

You truly represent our success story.

In the photo above the long service award recipients from left are: • Darshana Bhagat - Marine Personnel Officer, 10 years long service award • Captain Abdul Fatkare - Sailing Master, 25 years long service award • Captain Rakesh Kumar - GHSEQ - Company Security Officer, 25 years long service award • Shashank Alave - Sailing Chief Engineer, 25 years long service award • Shirish Naik - Operations Executive, 10 years long service award • Carl Schou - President of WSM • Raja Hadikyal - Sailing Chief Engineer, 25 years long service award • Aslam Shaikh - Sailing Chief Engineer, 25 years long service award • Shridhar Shinde - Operations Officer, 25 years long service award Issue 1 - 2015

13

HAZMAT TRAINING IHM (Inventory of Hazardous Materials) Services Audit and On Board HazMat (Hazardous Materials) Training at WAC Labuan.

On March 2015, HazMat Experts from the WSM team underwent an audit and a training course conducted by Gerhard Aulbert, Global Head of Practice Ship Recycling at DNV-GL (Maritime), Hamburg, Germany.

At the moment, WSM has over 20 HazMat Experts (IHM surveyors) certified by DNV-GL, Lloyd’s Register and Class NK, including our Recycling Team in China comprising of Zhu Xin and Huang Xing.

WSM is looking at continuing our expansion especially in view of the recent passage of the EU regulations which mandates a compulsory IHM for any vessel touching or anchoring off EU Ports within 2020.

Stories

Our HazMat team found the training beneficial especially for upgrading their understanding in developing the IHM as per Hong Kong Convention which is a core deliverable from WSM to client.

“ We believe that only competent surveyors can perform the IHM survey efficiently and we’re doing it now ” said Mr Rohaizad Roosli, one of our pioneer HazMat Experts.

Besides the DNV certification, WSM has also been awarded the LR certificate in Approval of Service Suppliers to develop the IHM.

Standing (left to right): Jonathan Masudal; Mohd Radzi Aliadin, Mhd Ridzuan Hashim, Ahmad Khairi Khalid, Gerhard Aulbert (HazMat Expert Trainer – Class DNV-GL), Ahmad Zamri Alwi, and Nickles Chang.

14

WManager

ENHANCING THE DRY DOCK EXPERIENCE Working smarter with a smoother process.

Sanjiv Rastogi, Head of New Building and Technical Services (NETS), conducted training at WSM Korea on the use of Refman, a defect reporting and dry docking software. Short for REFit MANagement, the software is mainly a project management tool that will help owners to better gauge cost and time during the docking process.

WSM has a dedicated dry docking team headed by Mr Rastogi and they are fully trained and ever ready to support the technical teams. “ We understand that the dry docking team is here to help us and the software will make things easier. The vessel manager’s workload will be reduced as they are supported by the dry docking team.

Overall quality of work will improve with good specifications, including budget control and time management,” said Amitabh Agrawal, a WSM Korea Fleet Manager.

Lee-Sang Hyeop, Assistant Vessel Manager from WSM Korea, also agreed that the tool can better facilitate the dry docking process. “ We can record vessel defects on a daily basis and when the time for docking comes, the report allows us to make a more accurate cost summary to get a better deal with shipyards,” said the appointed Super User for Korea.

All docking projects in WSM Malaysia are already using the software since mid-2013 and WSM Korea will do the same from 2015.

Things you should know: • Start dry docking preparation 12 months before actual docking date • Specification is the most important element in the docking process. The specifications are: Informing shipyard exactly what needs to be done step-by-step to avoid extra charges in later stage of docking NOT a defect list; though defect lists should provide inputs for specification Sanjiv Rastogi (right) with the dry docking team in Korea

Issue 1 - 2015

15

GOING CASHLESS Security and mobility in one card.

WSM Vessel Accounting (WVA) launched a service to ship owners for crew by providing a prepaid card to manage payment transfers to seafarers. The new prepaid card allows secure cashless transaction whereby Finance will make the debit directly to account holders. Every crew with the prepaid card will be able to use the card like an ATM for cash withdrawal and a debit card for purchases.

With this, ship owners can benefit from: • Freeing Masters from cash collection (safety and time) • Money saved from employing agents to send the money (like husbandry services) / agency fee

Stories

For crew, upon usage, the only payment they make is the currency exchange and a small fee if withdrawals are made at non-Citibank ATMs. All transactions are in USD. The crew provided constructive feedback to their managers and since most are already users of credit cards, they know that it is a convenient way to pay during travels.

START

16

END

CREW REQUIRES

DISTRIBUTE CARD

NEW CARD?

TO CREW

MONTHLY

ONCE FUND IS SUCCESSFULLY

REQUEST CREATION

PREPARE AND

REQUEST FOR

OF NEW CARD

SUBMIT FOR REQUEST

UPLOAD

VERIFY AND SEND

PROCESS AND

PROCESS FUND

CARD TO CAPTAIN

ISSUE CARD

UPLOAD REQUEST

WManager

INFORM CAPTAIN

UPLOADED

Features of the Card Flexibility Make purchases at millions of MasterCard merchant locations globally Withdraw cash at any ATMs worldwide (PIN number required) Shop online and over the phone

Control and Support Free online account access and balance enquiries 24/7 account balance enquiry via Customer Service Support Zero liability for unauthorised transactions Replacement card reinstates last balance amount

Benefits to Crew Efficient Removes the need to find a bank or money changer that is operating in each city

Better Exchange Rate Savings of up to 8% relative to banks and 15% relative to airport companies

Cashless Reduces cash handling: cash advances are loaded into the prepaid card

Control and Support Crew will have access to online, real time account history & balance

Reduces the need to maintain small notes for multiple currencies as cash exchanges can be significantly reduced Crew will be able to consolidate the unspent amount Ease of Usage Same day fund access for cardholders upon receipt of instruction from WSM

24/7 Customer Service Support enhancing cardholders’ experience e.g. replacement card, stolen card and inquiries ‘Zero’ liability protection for unauthorized transactions Replacement cards reinstates last balance amount

Crew will be able to use the funds as and when required from various channels (POS, online, phone) Email/mobile alerts available reflecting amount purchased/ loaded and remaining balance whenever transaction is made

Issue 1 - 2015

17

WSM KOREA 10th ANNIVERSARY 1 April 2005 marked the incorporation of Wilhelmsen Ship Management (WSM) in Korea.

WSM Korea’s first ship management agreement was signed with Morning Mermaid, a vehicle carrier owned by EUKOR, on 11 April 2005.

A warm up session called “Survival Game” kicked off the event with 20 employees divided into two teams. The game was designed to encourage team motivation.

That year alone, a total of 11 vessels came on board. As of 1 April 2015, WSM Korea has 31 vessels under technical management and 20 employees in office with 200 Korean seafarers and 19 cadets on board and 70 seafarers on leave.

In the next session, a workshop under the theme “Together Towards Tomorrow” included team building and recreational activities with quizzes on WSM Korea’s history and governance.

Stories

To strengthen internal bonding in conjunction with its 10th year anniversary, WSM Korea held a combination of team building workshops from 24-25 April 2015.

WSM Korea is a success story and has, in the last decade, grown to be one of our biggest management centres. We hope to continue developing WSMK in a positive direction and would like to thank everyone for their contribution to this success.

The Survival Game

18

WManager

AMVER AWARDS WSM USA, Norway and Singapore receive AMVER awards.

WSM USA WSM USA was given tremendous applause at the award ceremony as some of the ships had the longest consecutive years in AMVER service. MV Prospector II served 32 years followed by Vulica ships with 27 years in AMVER. WSM USA General Manager Aditya Saxena accepted the award from Admiral Paul Zinkumft, Commandant of United States Coast Guard (USCG).

WSM Norway Erik Lyngnes, Regional HSEQ Manager – Americas & Europe, represented WSM Norway to receive 10 awards for our ships in AMVER service from Acting Deputy Chief of Mission of the Embassy of the United States of America, Carmela Conroy.

WSM Singapore General Manager of WSM Singapore, Jan Tynaes (right), accepted 15 awards for ships in AMVER service from the jointly organized ceremony by the Singapore Shipping Association and USCG.

We have deep appreciation for all ships in AMVER service.

Volunteering to deviate from a vessel’s course does not come without a cost but we have done so willingly for so many years to contribute to the safety of the global maritime community.

Congratulations and well done as always.

About AMVER AMVER, acronym for Automated Mutual Assistance Vessel Rescue, is a computer-based global ship reporting system used worldwide by search and rescue authorities to arrangefor assistance to persons in distress at sea. This voluntary reporting system is sponsored

by USCG and has over the years become one of the most reliable system for search and rescue efforts.

Issue 1 - 2015

19

WSM CROATIA RELOCATES New office with plenty of character.

WSM Croatia has relocated to a new office which has its own dedicated training room and boasts striking interior decoration.

The new location is some 3km away from the previous office with the main football stadium of local club “Hajduk” as their nearest landmark. WSM Croatia shares the current premises with Golar BASS PMS.

Stories

One side of the wall was painted with the oldest Golar vessel, GIMI. The ship holds many memories as many generations of seafarers have sailed with her.

The main desk and reception area has an inviting blue wall that says “ALL ABOARD!”.

New address: Wilhelmsen Ship Management Croatia Zrinsko Frankopanska 64, 21000 Split, Croatia

FACEBOOK LAUNCH WSM news updates through Facebook.

WSM’s Official Facebook page will now be the official news source for all updates to seafarers.

You are all welcome to like and leave your comments on our page and posts. Simply scan the QR code below with your mobile device to view, like and share our FB page.

News for

?

If you have any interesting stories for us, please send them to wmanager@wilhelmsen.com or Amanda.Loh@wilhelmsen.com 20

WManager

Want to be part of our pictorial?

It’s our 40th anniversary. Let’s be personal and make this pictorial your memorable keepsake.

Send us a photo of your unforgettable or light moments while being in service with WSM or during the Barber times.

Nostalgic or new, happy or sad, we want them all.

There are exciting prizes to be won!

Email your photo to

wsm40@wilhelmsen.com

Conditions for submission: • Open to all current or retired seafarers and office staff of WSM • The photo must belong to you and is related to WSM (please send it as high resolution as possible) • It should be accompanied with a description of not more than 50 words (include date taken if possible) • Please ask permission of others if you include them in your photo (applicable to close-up shots) • Deadline: 30 September 2015

1975 -2015

Malaysia (Head Office)

Singapore

South Korea

Norway

United States of America

Wilhelmsen Ship Management Malaysia 18th Floor, 1 Sentral, Jalan Rakyat, Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia

Wilhelmsen Ship Management Singapore 1 Kim Seng Promenade #08-03 / 04, Great World City East Tower. 237994 Singapore

Wilhelmsen Ship Management South Korea 10th Floor, Marine Centre Building.

79-1, 4GA, Chungang-dong Jung-Gu, 600-715 Busan South Korea

Wilhelmsen Ship Management Norway AS Strandveien 20 PO Box 33, NO-1324 Lysaker Norway

Wilhelmsen Ship Management USA 9400 New Century Drive Pasadena, Texas 77507 USA

T +6 03 2084 5600

T +65 6513 4670

T +82 51 711 0711

T +47 67 58 47 00

T +1 281 842 3826

www.wilhelmsen.com/shipmanagement