TECHNOLOGY AND INTERACTIVE MEMBERSHIP SOLUTIONS
EZFacility launches self-service module CONSUMERS today are savvier than ever. Researching a product or place of business before attending or making the decision to purchase has become standard practice for today’s modern consumer. With vast amounts of information quite literally at their fingertips they can educate themselves in a matter of minutes. Because of this, businesses need to continuously adapt to consumer behaviour in order to stay relevant and in front of not only potential clients, but current clients as well. To provide the tools needed to enhance the client experience (and increase client retention), EZFacility have launched their redesigned selfservice module to their client base. Visually, Self-Service users can already see a cleaner and more
intuitive interface that boasts highly customisable features. On the administration side, gym facilities can have more options for what client notifications are enabled, more branding choices when setting up the Self-Service site, as well as utilising additional formatting for welcome messages and payment terms and conditions. Additionally, they have made exciting changes to the client facing invoicing platform. Within the invoicing screen, clients can now view their open invoices, make payments quickly, see their payment history and can view all these payment options for their entire family easily within the same Self-Service login. For more information, or to book a demo of EZFacility, call 0203 3270480, visit www.ezfacility.co.uk or email sales@ezfacility.co.uk
London operator strengthens digital workout experience PREMIUM London based operator The Laboratory Health Club and Spa has strengthened the digital workout experience at its Mill Hill site. The club has become the first gym in Europe, the Middle East and Africa to install Life Fitness Discover SE3 HD Tablet Consoles, along with a suite of high performance Life Fitness cardio equipment. General manager Seb Barre said: “Our members, who include professional athletes and former Olympians, enjoy a first-class experience which is reflected in both the facilities and the personalised service we offer. “It was important for us to upgrade
the facilities to reflect our luxury offering but we also recognised the need to future-proofing The Laboratory Spa and Health Club so we remain competitive and responsive to future fitness trends. “The introduction of the Life Fitness SE3 HD Tablet Console has exceeded our expectations and the large 21-inch screens are extremely popular, especially with members accessing the interactive Life Fitness Lifescape courses with virtual run programmes. “Following the successful installation at Mill Hill, we plan to extend this to our Muswell Hill site in the next 12 months.”
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