Issue 93 02.02.22
The weekly online newsletter for the care sector
U-turn on ‘no jab, no job’ welcomed CARE providers have welcomed a U-turn on the ‘no jab, no job’ policy but want to know if those already sacked because of it can have their jobs back. According to reports, the Government is to scrap the plan to make it compulsory for NHS and social care staff to have mandatory Covid-19 jabs. It was due to come into effect in April for NHS staff and those providing social care in people’s own homes through homecare, with first injections needed this week. The policy was introduced in care and nursing homes last November, causing thousands of staff to lose their jobs and preventing many thousands more from joining the sector. The Independent Care Group, has welcomed the U-turn but wants to know if those who lost their jobs in November will be able to return to work. Chair Mike Padgham said: “We have always believed the vaccination was a good thing but should be a personal choice and that making it mandatory was going to rob social care of vital staff at a time when we need every team member available. “We are glad that, finally, the Government is seeing sense and scrapping this damaging policy. There is little doubt that the introduction of the policy
in November exacerbated the current staff shortages, already dire because of the pandemic and the impact of Brexit. “This policy caused a lot of staffing issues for care and nursing home owners and upset and heartache for those who lost their jobs – we need to know now if they can have their jobs back. “I think this illustrates the huge gap between NHS care and social care and the way they are treated. We were robbed of thousands of staff back in November when the policy came in for care and nursing home workers and nobody lifted a finger. “But when a similar threat is levelled toward NHS staff, the policy is reversed. “It is another in a long history of slaps in the face for social care, which, given the services it provides, should have the same respect as NHS care. “This just shows that they don’t understand the difference between the NHS and social care sectors and that both need to be strong to support each other.” Meanwhile, the ICG is worried that the Government will delay its promised financial boost to NHS and social care. The 1.25 per cent increase from April is to pay for a £36bn fund to help the NHS and social care.
High street created at care home
A Buxton nursing home has posted a series of handwritten letters to local school children who wrote to them over the Christmas period. During the festive season, Portland Nursing Home received letters from Chapel-en-le-Frith High School children. They contained beautiful drawings including rainbows, Christmas decorations and snowmen. Thanks to the partnership, every resident at Portland Nursing Home enjoyed reading the letters and has now written and delivered their letters in reply, forging intergenerational friendships. Portland Nursing Home also paired with local Buxton Parish Churches during 2021, in order to enable residents to make new connections with local people through receiving postcards.
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A LOWESTOFT care home has been transformed with the creation of a shopping lane for residents to enjoy – offering them a real sense of the high street in a safe and secure environment. The Dell, a branch of Wellbeing Care that provides residential, dementia and respite care, launched the initiative to maintain a level of normality and routine in the lives of its residents. Manager Claire Selby said: “We are beyond excited to launch the new shopping lane in our home. “The initiative will provide residents with more independence and a higher sense of self-worth, as tasks which may have associated risks can now be undertaken in a controlled, safe environment.” “The shopping lane will also encourage increased social interaction, as residents can arrange to meet up with friends, fellow residents or family members. We hope the increased social activity will help combat resident loneliness, which has been on the rise due to lockdowns and restrictions. “We are pleased to hear how much the residents enjoy the improvements we are making and the beneficial effects it has on their happiness and wellbeing.” Comprising a bistro café, post office and mini grocery store, the shopping lane preserves the independence of residents by enabling them to undertake familiar tasks, such as going to the newsagents or purchasing fresh ingredients from the store.
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CARINGWEEKLY
Social care opens doors for Jane ... A NURSE looking after Crewe residents is encouraging people to consider the numerous professional pathways available in the care sector, having built her own successful career in the field after ‘falling into’ a job caring for others. Jane Hughes, 35, never thought she would dedicate her life to nursing older people at dementia care specialist, Belong Crewe. But over a decade ago, fresh from finishing a degree reading Criminology and Psychology, she unwittingly embarked on what would turn out to be the first day of a fulfilling vocation. “Like many graduates, I didn’t know what sort of job I wanted or even where to start,” said Jane. “I applied for a role as a care assistant and, to be honest, it wasn’t really what I wanted to do, and so it surprised me when I fell in love with it straight away – I hadn’t anticipated how gratifying it would be.” During the subsequent years, Jane worked hard to progress through senior care assistant and care team leader positions, before pursuing a nursing degree. Once qualified, she worked in local hospitals but felt something was missing and eventually returned to the Belong village, having secured the Registered General Nurse post. “I came back to social care because I missed the closeness and the relationships you can build with people, over time,” Jane added. “Working in hospitals, you help patients get better; but then you never see them again. “Nursing at Belong enables me to support older people’s physical health
Jane Hughes, lead nurse at Belong Crewe, with resident Doreen. needs, as well as their social and psychological wellbeing, on a longterm basis, and so I can get to know them. “I’m now the village’s lead nurse which affords me autonomy to influence and implement my ideas, coach and train my own team, and continually learn whilst networking with local GPs and nurse practitioners. “The best part is being able to work with and help our customers thrive independently in a compassionate setting – it’s a lovely way to spend your career.” Cheryl Davies, general manager at Belong Crewe, said: “We’re very pleased to have supported Jane’s development and congratulate her on what she’s achieved. “It goes to show the opportunities that social care has to offer and how rewarding the profession can be. We provide extensive on-the-job training, meaning people can join us without care qualifications and go on to realise their ambitions, just like Jane.”
Operator recruiting for 250 jobs across 35 care homes EXEMPLAR Health Care is currently recruiting for 250 health care assistants across its 35 homes in England, to meet growing demand for specialist nursing care. The operator is recruiting to fill roles in its new care homes as well as in its current homes to meet growing demand for its specialist care services. The health care assistant role involves supporting people with all aspects of their day-to-day living, including personal care, meal times, social activities, trips out and companionship. They work alongside a team of registered nurses and activities coordinators to deliver personcentred care. Russell Stephens, deputy recruitment manager at Exemplar Health Care, said: “We are thrilled to be able to share the brilliant opportunities on offer here at Exemplar Health Care, across our care homes. “We already have a fantastic, closeknit care team here at Exemplar Health Care and we are looking to bring people on board who share the same values and commitment
to provide the very best care for our residents. “All new hires will be given full training as part of their induction, as well as an on-site buddy in the home. And there is huge potential to progress in the company if you wish. “So if you’re looking for a new care role or to start your career in the sector, there’s no better time! Please feel free to get in touch if you have any questions. “We know that some people don’t have access to the internet to apply for roles, so you can now pop into one of our homes with your CV or to fill in a paper application form.” Alongside the job satisfaction of working in social care, Exemplar Health Care offers job seekers exclusive benefits including; a £300 welcome bonus (for a limited time), fully-funded training, retail and lifestyle discounts and access to an online wellbeing centre which includes 24/7 access to trained counsellors through the company’s employee assistance programme. Jobs are available in Rotherham, Sheffield, Leeds, Castleford, Liverpool, Birmingham, Stoke-onTrent and Sutton-in-Ashfield.
Devon home celebrates its ‘Good’ CQC rating KING’S Manor in Ottery St Mary, Devon has been rated ‘Good’ in all areas following a recent Care Quality Commission inspection. The 66-bedded, purpose-built luxury care home which specialises in the provision of nursing, residential and dementia care was found to offer safe, effective, caring, responsive, and well-led care, with a ‘good’ rating across all five inspection areas. The report, published following an unannounced inspection visit in September, found that ‘staff understood people’s needs and responded to them patiently and were warm and friendly at all times.’ It added: ‘Our observations showed people were being supported and cared for with kindness. People’s choices were fully respected, and staff were actively listening to people to ensure their views were heard and their diverse needs met.’ Manager Marita Westaway said: “I am delighted with this hugely positive CQC report which rightly highlights the quality of care we provide, the positive relationships we’ve built up, and how kind and committed our staff are. “The culture embedded here is centred around treating everyone with respect and supporting their independence, individuality and choices – and that really comes shining through in this report. “I am so proud of our fantastic team – we have come through this inspection with flying colours despite all the challenges the sector has experienced over the past almost two years.”
As part of the process inspectors spoke with 12 staff including the nurse lead, senior carers, housekeeping staff, a cook and hospitality staff, the registered manager and the operations manager, as well as with people living in the home and family members. They reviewed files, records and care plans. The resulting report set out that ‘there was sufficient staff with the right skills and competencies to provide safe and effective care.’ It also highlighted that ‘staff training and support was seen as key to providing high quality care and support’ noting that ‘staff were positive about the support and training they received; with one team member saying: “This is the best training I have ever had since working in care.” Marita added: “It was so pleasing to see the inspectors pick up on how much we value and promote staff support and training – it really is fundamental to the high quality of care we provide, as well as to high staff morale. “While recruitment has been a challenge across the sector, I was also happy that the inspection noted our robust recruitment practices and that we have the right staff in place to provide the care people need. “We’re not going to rest on our laurels and will continue to work hard and find areas for improvement because we feel that nothing less than the best care is good enough for those individuals living with us here at King’s Manor.” A Newcastle care home resident celebrated her 102nd birthday surrounded by family and friends. Betty Hall has lived at Kenton Hall Care Home since September 2020. She worked making aeroplane parts at Vickers Armstrong, which famously is mentioned in the Geordie anthem The Blaydon Races. At her birthday party, which was attended by her son Peter, she was showered with cards, gifts, flowers, and balloons, and received a card from the Queen. She married her husband Norman on January 2 1944. Norman served with the Australian RAF Squadron. When his fellow servicemen returned home, he stayed in the UK and joined the Fleet Air Arm. Norman died in 1995 – the year after the couple celebrated their golden wedding.
Unlock the power of effective marketing for your care home Severe staffing shortages and falling incomes caused by the pandemic are pushing many providers to the brink of survival. Whether you are from a small independent home or a large organisation with a variety of brands, all homes and agencies have the same objective and are facing the same challenges. The best possible marketing campaign to make your business the most attractive to potential new staff and residents has never been more important, and this is where we can help. At Script we know care, backed up by more than 20 years of serving the industry through Caring UK magazine, as well as the highly successful Caring UK Awards that are now in their fifth year. Benefits of marketing to increase occupancy: • • • • •
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CARINGWEEKLY
Near perfect score for staff provider
Jim James, a resident at Foley Grange care home in Kidderminster, along with care home staff, Richard Paget and Sharon Brookes.
New year fitness boost for staff and residents STAFF and residents at Ideal Carehomes have been given a helping hand to get the year off to a great start with the launch of its first Wellbeing Month. Throughout January, employees and residents at all of the group’s homes have been encouraged to get active and take steps to improve their mental wellbeing and physical health. Managing director Stacey Linn said: “Throughout January, there are lots of ways our teams can join in as well as lots of information for them to take away. We have also created a fun competition across our care homes, a three-week step challenge. “The wellbeing of our staff is vital to the running of our home and, as an employer, we want to spend the month focusing on things that will help them to be the best version of themselves whilst having a little fun along the way.” A whole calendar of events has been organised, including online Zumba classes, HIIT and yoga workouts, as well as sessions on nutrition, mental health and menopause awareness. Gym and fitness discounts have also been made available. Ideal Carehomes employs more than 1,300 members of staff. Each day, care team members are sharing their personal achievements and experiences on social media to
inspire others. Last year the group’s head of development and engagement, Sarah Colling, created a ‘Wellbeing Pathway’ which is available to all members of the team and consists of a 24-hour counselling support line, face to face stress management training, regular mindfulness techniques and advice on nutrition, exercise and ways to reduce stress and improve overall health and wellbeing. She is keen to promote the benefits of working in a care environment to draw new workers into the sector. Sarah said: “There really is no better time to start focusing on your wellbeing than January. Whether you have a goal in mind or just want to take small steps, we want to support our teams with easy ways to improve their wellbeing that can last well past January. “Our teams have been amazing over the last two years, looking after our residents and keeping them safe through the pandemic, but in order to look after others, they need to make sure they are looking after themselves, and that’s where the Wellbeing Month comes in, offering them guidance on where to seek help alongside tips and techniques to improve their mental health and boost morale.”
A Warrington care home has purchased a piece of equipment that is bringing joy to all its residents. Green Park was able to buy the state-of-the-art sensory interactive tablet following a sponsored six-mile walk which raised £4,900. It can be used independently or for group activities and offers a variety of pastimes such as quizzes, colouring and virtual concerns. The tablet can also be used to connect residents with their loved ones via virtual communication platforms. Deputy manager Grace Oderinde said: “This tablet is a great piece of equipment and benefits all our residents’ abilities and needs. It has certainly had an impact already and we know it will continue to provide enjoyment for both residents and staff alike.”
FAIRWAY Homecare has received fantastic results from its team after an independent body carried out its annual employee satisfaction review. With a 30-strong team, the care staff provider, along with its training provider partner Embark Learning Care Academy, carried out anonymous surveys of its staff to see how fulfilled they are with their jobs and workplace. As some of the team were exempt because they were new or were in senior management roles, 23 members of staff took part. They all said they were inspired by the company’s vision and values, believed their work style matches the work style of the company, understood their role within the organsation and agreed that their line manager was supportive. Operations director Alex O’Neill said: “This is fantastic feedback from our staff and we’re grateful that they’re happy to be part of the Fairway family. “There were a few points that we had a low score on, but this is why it’s always productive to do these surveys every year, as we can identify any problems and try to resolve them and continue to make this company better for all our staff. “We do not claim to be perfect, but I hope that by regularly listening to what our employees want, we can continue to build a work environment that makes
Alex O’Neill
people excited to come to work and perform to their best. “We ensure that we do these surveys anonymously, so that if an employee wants to raise an issue and is uncomfortable about it, they can do so in a safe environment and we’ll strive to improve.” While the vast majority of the results came back as very positive and well above average, the main change the staff would like to see is to the office space. Though many members of staff preferred the open office space the company provides to communicate and collaborate better, some would like the option of having somewhere to work where it will be exclusively quiet, as well as the open plan office they have at the minute. As a result, this is something that the company’s management is looking to address to find a solution that suits everyone.
Operator secures £10m loan for flagship development A NEW entrant to the care sector has secured funding from the UK’s sixth largest bank for its latest development. Principle Care Homes, founded by brother and sister Ashish and Nisha Goyal, will use a £10m loan from Virgin Money to fund the development of Heron Manor, their flagship care home in Fleet, Hampshire. Nisha Goyal, co-founder of Principle Care Homes, said: “We are very pleased to have secured funding with Virgin Money on our first home located in Fleet.
“The team has put a lot of thought into the design of the home as well as the offering, to ensure we fulfil on our vision to create a world where everyone feels special. We are looking forward to seeing this come to life in 2023.” Heron Manor will provide residential, nursing and dementia care, with facilities including a physiotherapy suite and hydrotherapy pool. Principle has committed to pay its team the real Living Wage, as well as providing team meals and a complimentary uniform laundry service.
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CARINGWEEKLY Veterans celebrated Burns Night at Royal Star & Garter’s three homes. Residents in Solihull, Surbiton and High Wycombe were treated to a traditional Burns Supper, entertained by bagpipes and took part in themed activities to celebrate the special day. The veterans tucked into haggis, neeps and tatties and a dram or two of whisky – at each of the charity’s homes. A bagpiper performed at the Surbiton and Solihull homes, while at High Wycombe, staff decorated the home with bunting and saltire flags. Residents there also took part in fun activities after enjoying their haggis. Burns Night was marked in style at a specialist dementia care home in Wellington, with a special visit from John Campbell and his bagpipes that had residents tapping their toes and singing along. Also known as @BagpiperinSouthWales, John entertained the residents of Camelot House and Lodge with stirring renditions of the Bonnie Banks of Loch Lomond and Auld Lang Syne, which could be heard throughout the home. An art therapy session in the afternoon included giving residents photos of themselves dressed as bagpipe players for them to colour in. Pictured are activities team members Richard Dempslake, Kathy Burge and James Wilson with piper John Campbell.
Spirits at an Edinburgh care home have been lifted thanks to a local school pipe band treating residents to a performance. Pupils from Cargilfield School, an independent preparatory school for boys and girls aged three to 13, visited Cramond Residence for an afternoon of traditional Scottish music for pipes and drums. The performance is just one way the home is helping residents filter back into the local community following months of lockdown, while encouraging intergenerational conversations. The event kickstarted a week of Burns night activities, with residents enjoying a traditional Scottish menu including cock-a-leekie soup for starter, followed by a main of haggis, neeps and tatties with cranachan and a “wee dram” for dessert. Care home residents celebrated the famous Scottish bard’s birthday with an event packed full of traditional food, drink and entertainment. Mansfield Care’s Peebles care home hosted activities throughout the day, kicking off with a poetry session in the morning which was led by members of the local community. The poetry was followed with a singalong in the afternoon, with residents coming together to sing to classic songs such as Auld Lang Syne and When O’er the Hill the Eastern Star. The residents tucked into their haggis, neeps and tatties which was rounded off with a dram, and a toast to the Scottish poet. Jim Murdoch, the musical director of the local choir group Peebles Singers recited a tribute to the immortal memory of Rabbie Burns.
Staff and residents at a Hertfordshire care home came together to celebrate Burns Night, pulling out all the stops to honour the life of Scotland’s national bard – with many of its Scottish residents embracing their heritage through the highland fling. To celebrate the man who created timeless poems such as Auld Lang Syne, To A Mouse and Tam O’Shanter, residents and staff at Foxholes near Hitchin collectively indulged in a Burns-inspired supper, which included a traditional Scottish menu. The main dish was centred around haggis, which was served alongside neeps and tatties, while a dram of whiskey was thrown over the haggis to help wash down the crumbly sausage. For dessert, residents were served clootie dumpling, while some even dabbled in deep fried Mars bars.
Burns Night returned with a bang to Beechwood Care Home in Wishaw as staff members came together to organise a festive day in honour of Robert Burns. Local musician Hayden McAvoy visited the home to play a rendition of ‘Flower of Scotland’ and ‘Amazing Grace’ on the bagpipes. The home’s ‘Fit-Baw’ exercise instructors Paul Mooney and Seamus Duggan led a gentle activity session during the day, while staff and residents enjoyed freshly baked, bright green cupcakes, shortbread and plenty of Irn-Bru. Residents Trisha Dunn and Cathy Hillock recited the ‘Address to a Haggis’ at supper, followed by residents raising a dram of whisky to the National Bard. Cathy Togneri, service manager at Beechwood Care Home, said: “Burns Night is always a lively celebration in the home for us, even last year when a lockdown tried to dampen the festivities. Our team always goes above and beyond to care for our residents, and it’s never more obvious than when they’ve got giant smiles on their faces from all the fun and games.”
Residents of Colten Care homes across the south have celebrated Burns Night in fine style with poetry, quizzes and traditional Scottish delicacies. At Amberwood House in Ferndown, team members dressed in tartan and began the day with poetry readings and a quiz about Burns trivia. Residents could then opt for lunch in the dining room or take advantage of a ‘haggis trolley service’ enabling those who preferred to dine in their bedroom to take part. It featured a platter of haggis, neeps and tatties specially prepared and cooked by head chef Gary Parsons. Staff brought the mobile meals while carrying small saltires, the blue and white diagonal cross that is Scotland’s national flag. Resident Wilma Millett is pictured receiving a haggis delivery from companionship team member Corrine Wareham.
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