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Caring UK Weekly - 15 December 2021

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Issue 87 15.12.21

The weekly online newsletter for the care sector

Care leader in call for tighter visiting rules A SOCIAL care leader is calling for a tightening of the rules for visiting care homes to save lives in the run-up to Christmas. Mario Kreft MBE, the chair of Care Forum Wales, is urging the Welsh Government to step up the programme of booster jabs for care workers. It was clear, said Mr Kreft, that Omicron was far more transmissible than previous variants and would soon overtake Delta to become the dominant strain. The cautious approach taken so far by the Welsh Government had been “eminently sensible” and he welcomed a comment from First Minister Mark Drakeford that new guidance for visiting in care homes and hospitals would be issued. Mario said: “Our first and overwhelming priority is to ensure the vulnerable people for whom we provide care and our wonderful workforce are kept safe. We are calling on the Welsh Government to look at the rules. We want to keep homes open safely but we need to do that in a very measured and responsible way. “We have a new enemy in the Omicron variant which is spreading at a scarily rapid rate with the number of infections doubling every two days. “It is possible we may need to close down for a week or a

fortnight so I think the advice would be to get to see your loved ones as early as possible because we just don’t know where this virus is going. “It would be absurd for me to pretend that everything is going to be fine. Over the next few weeks we could be overwhelmed by this virus. “The people working at the front line have been heroic. They’re worn out, they’re jaded but they are doing the best they can to keep people safe. “We want to see that everything that can possibly be done to make sure that the booster is rolled out right across the country, especially to those who are caring for the vulnerable. “What we now have to do is work with our partners in government and local health boards to ensure that people working on the front line get those jabs as soon as possible. “We are encouraging our colleagues in the health service to ensure we can get our staff jabbed “A very high percentage of residents are fully vaccinated and some care homes are reporting that 100 per cent of their residents have had all three jabs. “It is now imperative that we ensure any remaining residents and staff who have not been triple jabbed are vaccinated very soon.”

Home brings museum to its residents

Residents of Rogers House in Wigmore received a batch of letters from their friends at Fairview Community Primary School. The residents of the care home have been busy making their responses after they received an exciting delivery from their neighbours. Whilst the pandemic continues to prevent them from meeting face to face, the intergenerational friends are keeping in touch with some good old-fashioned letters, with the children writing to tell the residents about themselves, their families and what they like to do. The residents were thrilled with the letters landing on their doormat and immediately set to writing back to their pen pals. Resident Joan Hayden is pictured writing her letter.

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STAFF organised for a unique mobile museum to visit their care home to help residents take a trip down memory lane. Oak Springs Care Home in Liverpool treated residents to the House of Memories On The Road tour bus experience. The bus, the first of its kind in the UK, is National Museums Liverpool’s new touring mobile museum that opens up into an immersive cinema and activity space. It has been specially designed to create memorable experiences for socially isolated people and those living with dementia. Registered manager Andrea Lyon said: “The specially constructed bus is a brilliant idea of National Museums Liverpool and makes it so easy for people in a care setting to experience. “Our residents thoroughly enjoyed the experience with many of them remembering Liverpool’s Overhead Railway which operated along the Liverpool Docks. It was a great opportunity for them to discuss their own stories about it as many used the railway to commute to work. “Another resident enjoyed looking at the memories from the old corner shops as she used to run a shop. She talked to us about how she remembered carefully weighing out butter, meat and sweets for customers.” House of Memories On The Road uses digital technology to recreate the past through a virtual front door. Experiences include a trip on Liverpool’s Overhead Railway, a day out at the seaside and a visit to a 1950s’ grocery store.


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CARINGWEEKLY Church View care home in Caerphilly resident Evelyn “Ella” Wilder celebrated her 101st birthday recently. Ella grew up in Aberbargoed, South Wales and met and married her husband William George Wilder when she was 18. Ella always enjoyed knitting, but now music is her biggest joy, and she is often found whistling around the home. She also loves chatting to her friends and family and has a lot of phone calls. On her big day she enjoyed visits from loved ones, phone calls, balloons and a birthday cake. Ella said: “The key to a happy life...music, laughter and Baileys.” A resident at HC-One’s Clarendon Hall residential and nursing care home in Humberston recently turned 100 and everyone wanted to celebrate in the ‘Clarendon way’. Ruby Wilkinson was born in Grimsby and worked at the fish docks doing typing, shorthand and bookkeeping. Ruby married her husband Royce in 1947 and they had two daughters, Lynda and Diane, as well as many grandchildren and extended family. For her birthday the lounge at the home when she first came downstairs, and the visiting room was also decorated ready for her family visiting. Ruby was shocked by all the decorations but enjoyed her day. The home’s chef made Ruby a special cake which she shared with other residents.

A resident at RMBI Care Co. Home James Terry Court in South Croydon has celebrated her 102nd birthday. To mark the special milestone, Gladys Wilson enjoyed a celebration with her family, her fellow residents and the staff at the care home. Gladys married her husband John in July 1939, and the following year they had a daughter, Margaret. Gladys’ first job was at Epsom Hospital, where she worked as a care assistant for a couple of years. She had various jobs throughout her life, but the one she enjoyed the most was working on an assembly line in a factory. Her husband passed away in 1982, and Gladys lived on her own until she moved to James Terry Court in September 2017. Gladys has a granddaughter and two great-grandchildren. Donald Swann OBE celebrated his 100th birthday at The Lawn, the Alton-based residential care home run by charity Friends of the Elderly. Donald, who has been a resident for nearly two years, marked his big day in style with a birthday lunch with his son Ian. Following lunch, Donald continued the celebrations, enjoying a birthday cake and a fun afternoon chatting and reminiscing with the care team and friends about his extraordinary life. Donald received his OBE in the 1977 Silver Jubilee and Birthday Honours List in recognition for his work with the youth and community services in Huddersfield and Bradford. Her Majesty the Queen presented him with his award.

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Manchester care home retains its ‘Good’ rating

Resident Cindy Williams feeds Captain apples with activities assistants Kathy Burge and James Wilson.

Captain commands residents’ affection RESIDENTS of a specialist dementia care home in Wellington, Somerset have been enjoying themselves in the company of Captain, an Irish Cob horse, who was brought to visit them in the garden. The idea of inviting the special equine guest was inspired by conversations between members of the activities team and residents of Camelot House and Lodge which revealed that several people had memories of growing up on or around farms in Somerset. Activities co-ordinator Richard Dempslake said: “Many of our residents are animal-lovers and a visit like this brings them so much pleasure. “To stroke Captain and enjoy his response is a real treat. “Even the smell of a horse is a form of therapy and brings back treasured memories for many of them.”

Residents fed him slices of apples and carrots and laughed at the tickling sensation caused when Captain put his lips on their hands to gather the treats. They also had the chance to groom him, using brushes provided by his owner Claire Wilkinson, who has been looking after the 20 year-old horse since he retired in 2017. The animal encounter took place outside in the ‘Albert Square’ garden of Camelot House and Lodge, where marquees were erected in case of a change in the weather. Richard added: “Everyone had so much fun with Captain that we’ve managed to find a therapy sheep for them to meet in the near future. “The residents always enjoy visits from animals, which we are able to arrange quite frequently, and for those who have farming roots these events are particularly special.”

DE BROOK Lodge care home in Manchester has again received ‘Good’ news following its latest inspection from the Care Quality Commission. The inspection saw the care team upholding its score across all five key areas of care including: safe, effective, caring, responsive and well-led. Registered home manager Rachel McIntosh, who was commended throughout the report for promoting an open and fair working environment and culture, said: “It is a proud moment to receive this report and to maintain our ‘Good’ rating. “Having the seal of approval from the CQC is testament to all our hard work to constantly deliver the highest standards of care. “The team are thrilled with the news and deserve all the credit.” Inspectors observed day to day life at the home and examined paperwork, policies and care plans. They spoke to eight residents and four family members, along with seven employees, to gather a full picture prior to compiling the complimentary report which concluded that staff, who provide care for up to 52 residents, promote a positive culture that is open, inclusive and empowering, achieving positive outcomes for the people who live at the home. The constant theme running

through the report shows that residents and staff feel supported and happy and that the home has continued to build and implement further positive changes since itslast inspection. The inspector commended the team for its commitment to providing an interesting daily activities programme, which is created with residents’ hobbies and interests in mind. The report detailed how staff support residents to maintain relationships, increasing social interactions through the use of a befriender system and hosting regular activities such as movie afternoons in the on-site cinema and karaoke afternoons. Residents were able to give a guided tour of their ‘Olympic’ themed garden, which had just been selected as a regional winner in care provider Ideal Carehomes’ ‘Ideal Gardens in Bloom’ competition. Last year the team was commended by CQC inspectors for pulling together throughout the Covid-19 pandemic, with inspectors praising their commitment to infection control, PPE, testing and training. The home has scored top marks across all infection prevention and control areas in both inspections since the start of the pandemic.

Bluebird Care Northallerton, Thirsk and Catterick has announced a new sponsorship of Brompton Town Football Club’s under nines team. As part of the sponsorship, the homecare provider has equipped each player with two match kits, personalised training kits and coats, with the old kits donated to charity. Prior to the sponsorship agreement, Bluebird Care Northallerton, Thirsk and Catterick supported the football club throughout the Covid-19 pandemic, with personal protective equipment for the clubhouse and social distancing mats for match days. As sponsors, the Bluebird Care office’s logo will be worn on each kit for every single match day, as the team of 12 players compete in the Teeside Junior Football Alliance League. The sponsorship deal will last two seasons.

Charity launches lottery Social care charity and operator Guild Care held a memorial event for those connected to the care homes to remember a loved one from the past year. After a difficult 18-months for many, the Guild Care team planned a heart-warming afternoon, inviting all those affected by the pandemic including friends, families, staff, trustees and volunteers. Those who were at the free event were treated to refreshments, music, poetic readings and reflections, all led by celebrant Paul Baker, who is also a Guild Care Trustee. CEO Alex Brooks-Johnson said: “The last 18 months has tested us to our limits, but our values have stood firm and importantly our values have enabled us to stand firm.”

VETERANS’ charity Royal Star & Garter is launching its new lottery, with a £20,000 top prize. Every lottery ticket purchased will help support veterans cared for at the charity’s Homes in Solihull, Surbiton and High Wycombe. Caley Eldred, director of supporter engagement at Royal Star & Garter, said: “We’re really excited to be launching our Star Lottery, and offering the chance to win prizes including a £20,000 jackpot.” Each Star Lottery entry is £1, with entrants able to purchase a

maximum of five each week. Entrants choose six numbers between one and 49, or can opt to have six numbers randomly allocated to them. Players will win the £20,000 jackpot if they match all six numbers. Five matched numbers will win the £1,000 prize, and each week ten lucky winners will be randomly selected from all eligible entries to win £10 in John Lewis vouchers. The Star Lottery will be held weekly. All players must be 18 or over and live in Great Britain.


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CARINGWEEKLY

Dewsbury home rated inadequate and placed in special measures THE Care Quality Commission has taken action to protect people at Serene Residential Care Limited after rating it inadequate and placing it in special measures following an inspection in September. CQC undertook an unannounced focused inspection to look at whether it is safe and well-led, following concerns in relation to lack of staffing, people’s dietary needs not being met, lack of recording around people’s care and poor management of the service. The home, which was previously rated as requires improvement, is now rated inadequate overall and has been placed into special measures to focus their leadership team on the areas where urgent improvements are needed. CQC has also rated the service as inadequate for being safe and wellled. Serene Residential Care Limited is a residential care home providing accommodation for up to 35 people who require nursing or residential care for people aged 65 and over. At the time of the inspection the service was supporting 21 people. Sheila Grant, CQC’s head of adult social care inspection, said: “When we inspected Serene Residential Care Limited, we were very concerned that the provider hadn’t

made sufficient improvements since our previous inspection in May and they were still in breach of regulations. “This is why we have placed them into special measures and downgraded their rating from requires improvement to inadequate. “We found a service that didn’t have robust systems and processes in place to ensure there were enough staff with appropriate skills to safely care for people. “Staff weren’t appropriately trained in first aid or catheter care which is essential when caring for people in this environment. “Also, recruitment checks and references weren’t always received before staff started work. “Our inspectors saw significant risks around choking. “Staff didn’t know who was at high risk, or what to do to support them. “One person who should have had soft food was given biscuits and sandwiches. “There was no choking risk assessment in the person’s care plan which could put them at serious risk of harm. “We weren’t assured that appropriate infection prevention and control measures were in place. “We saw one person’s bedding was

stained and a dirty towel was being used to dry people’s dishes. “This had been raised previously and no action had been taken to address this.
 “Staff worked with patience and care, although it was disappointing that they had little opportunity to engage with people, other than when supporting them with their care needs. “We will monitor the home closely and will not hesitate to take further action if we feel people are not safe and are at risk of harm.” Inspectors found the following: n Risks were not safely managed in relation to people’s care, for infection prevention and control, choking as well as moving and handling people. n Records of people’s care and support were not adequately kept. Care plans did not sufficiently reflect people’s needs and were not up to date. n Fire safety procedures were not adequate, and staff did not all know how to support people in the event of a fire. n The registered manager was enthusiastic and expressed the will to make changes when these were identified. However, there was insufficient evidence of driving improvement or overview of the risks in the service.

Bluebird Care Stamford and Rutland care assistant Rosalind Cerqua is a finalist at this year’s Lincolnshire Care Awards. Launched by the Lincolnshire Care Association in 2016, the awards are an annual ceremony celebrating care workers and organisations who have made a difference to peoples’ lives across the county. Rosalind has been shortlisted for the ‘Rising Star’ category – an award that celebrates the passion, progress and positive impact individuals new to the care sector have had. The awards ceremony takes place at the Lincoln’s County Assembly Room on March 24.

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