Issue 106 11.05.22
The weekly online newsletter for the care sector
Cheryl achieves final ambition following MBE A STALWART of the industry has received an MBE for her services to care during the Covid-19 pandemic — which saw her look after military veterans and their partners in a creative and compassionate way. Cheryl Harbourne MBE recently visited Windsor Castle where she received her award from Charles, the Prince of Wales. Her career in the industry was rightly celebrated, yet she still had one remaining ambition of commissioning a new care home — something she is set to achieve in the coming months. Cheryl qualified as a nurse in 1986, where she then went on to work as a staff nurse and eventually a ward sister in both the NHS and private healthcare. She then moved into social care in 2005, starting out as a deputy manager before becoming a home manager in 2006. Throughout her career, Cheryl has remained committed to providing the very best in person-centred care, with the hardships of the pandemic calling upon her extensive experience and encouraging an exceptional approach to care that ultimately led to the recent accolade. She said: “I was incredibly proud and honoured to have been recognised in this way. It was a complete shock. I was awarded the MBE for service to veterans during the Covid-19
pandemic. “My previous home was for veterans and partners, where we found innovative ways to keep our residents safe whilst maintaining contact with their loved ones. “I received a phone call from the cabinet office in April 2021 to inform me of my award, and had to keep it secret until the Queen’s birthday in June. Due to the pandemic the ceremony was postponed, but the day was just as special.” Cheryl is now part of the Macc Care group and is the commissioning manager at Blythe Rose, a state-of-the-art dementia home in Blythe Valley Park in Solihull, which is soon to offer residents an inclusive care culture – being designed to illuminate their independence within a purpose-built and friendly environment. She added: “It is the one thing I have never done before in my career and I felt ready for a new challenge. I am very excited about the opening of Blythe Rose. “The home is going to be unique and the team I have put together is going to be fantastic. We all share the same vision for providing exceptional standards of care and a life full of meaning for the residents we are going to care for. We can’t wait to meet them all.” Blythe Rose will be Macc Care’s 11th home in the West Midlands.
Home unveils ‘tea and tech’ partnership
Maud Boultwood, a resident at Ashlyn Care Home in Harlow, enjoyed a cuppa with music legend Sir Rod Stewart during a recent visit to town. Maud and a carer were surprised and star-struck to see him, but went over and asked if he would join them for a cup of tea. Rod was friendly, approachable and happily said he would join Maud, who recently celebrated her 100th birthday, outside a local coffee shop. Maud was overjoyed and couldn’t believe she was sharing a table with him. They sat and had a chat as they sipped on their tea. It was a magical moment seeing Maud and one of her musical idols enjoying some time together. Rod was delighted to hear about her recent birthday and gave her a signed picture as an extra treat.
SIGNATURE at Wandsworth Common has launched a ‘tea and tech’ partnership with nearby Emmanuel School to connect two generations and boost wellbeing Retired teacher and Signature at Wandsworth Common care home resident Francis Johnson is no stranger to the younger generation and has used her links to Emmanuel School to set up the partnership. Francis used to teach there, while a number of the home’s residents also have grandchildren attending the school. The foundation of this partnership is weekly ‘tea and tech chats’ at the home where both generations can swap anecdotes, share life experiences and students are on hand to provide technology support. Sixth form students are volunteering their time as part of the partnership to help residents with activities such as online shopping, using social media, sending emails, taking photos for their families and downloading podcasts. Activities supervisor Kimone LeCruise said: “It is so lovely to see the resident’s and younger generation chatting and laughing together. The students have been really helpful with the activities, particularly the board games. The students are always punctual, polite, keen and willing to get involved, a credit to their school.” This is only the beginning for the partnership, as the home is planning a concert in July and hopes to continue inspiring the younger generation to engage with the elderly in the community.
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Home to host event for Dementia Action Week IVY Court care home in Doncaster is hosting a Dementia Action Week event to help support those in the community who are living with or know someone living with dementia, The event, which will take place on May 18, will feature a number of guest speakers who have personal or professional experience with the condition. It will aim to support people to: n Understand and recognise potential symptoms of dementia. n Know where to go locally for guidance and support. n Feel empowered to take the next step. The first presentation ‘How to get a diagnosis in Doncaster’ will be given by Wayne Goddard, Doncaster Dementia Collaborative chair. Doncaster Admiral Service will then give a short presentation on the signs and symptoms and information on how the charity supports people living with the condition and their families. A speaker living with young onset dementia will also share her story before Claire Hoyles, customer relations manager at Runwood Homes, will talk through a number of valuable dementia support services and resources. The event will
Home leads community effort to support Ukraine refugees conclude with a Q&A. Claire said: “The Ivy Court team and I are proud of our beautiful home and revel in the opportunity to welcome in the wider community to enjoy its features and facilities, all whilst receiving valuable information. “We want everyone that attends our Dementia Action Week event to feel like they have come away with important information about dementia, know where to find additional resources and feel like they are always welcome to Ivy Court for support.” Ivy Court is a newly opened care home in Balby, Doncaster.
THE residents of Signature at Parklands Manor in Chertsey came together to offer support and gifts to refugees affected by the ongoing conflict in Ukraine. The care home’s efforts have also inspired the local community, with neighbours, friends and local businesses, including Rochills Estate Agency, joining Parklands Manor in donating food, essential supplies, sleeping bags, backpacks, clothes and other items of use. The valuable supplies were delivered to a drop off point at Ukrainian House in Holland Park before being transferred to those most in need. Neil Copping, general manager at Signature at Parklands Manor, said: “All of us are deeply troubled about the conflict in Ukraine, especially as one of our colleague’s family has been directly affected. “Staff wanted to help in any way they could, so we started a collection to support the people of Ukraine. “The response has been amazing and since starting this we have already made two trips to the local
collection depots. “On the last trip we had to use one of our minibuses due to the sheer volume of the donations. It is lovely to see everyone contributing for this extremely worthy cause.” Parkland Manor’s food and beverage manager Yuliia Gluch is a Ukrainian national with family still in the country. She hopes the kindness, integrity and care displayed by her fellow colleagues, residents and neighbours in the community will be received by her own family and countless others still in Ukraine. She said: “I am so very grateful to the residents of Parklands Manor and my fellow colleagues, friends, strangers and the wider community who have collectively come together to help families like mine, still in Ukraine. “In times of crisis, no gesture can be too small. The supplies that Signature at Parklands Manor were able to donate will go a long way to making someone’s day that little bit better and brighter. My country says thank you.”
Generations come together to create fresco at development WITH its innovative multi-age concept fast taking shape in Lymm, the McGoff Group brought young and old together for an art project to commemorate the start of Global Intergenerational Week. Pre-school children from Back to the Garden Childcare, the group’s natural child-led day nursery, joined elderly residents from Grosvenor Manor, one of the operator’s residential care homes, to transform an unused part of the development hoarding into a spring fresco. 96-year-old Peggy Steib and 84-year-old Joyce Hurst started the project off and were joined by threeyear-old Miller Carty, Olivia Yu who is three-and-a-half and her brother Joey who is two. Young and old worked together to populate the picture with colour and detail; the children using finger and handprints to create pink cherry blossom and daffodils and the adults using different brush applications for trees, greenery and colourful flowers
in bloom. Director Chris McGoff said: “Global Intergenerational Week was the perfect opportunity for us to facilitate this activity highlighting how important it is for the youngest and oldest members of society to spend time in each other’s company, sharing knowledge and skills, developing friendships and essentially having fun. It is a great representation of the concept and thinking behind the creation of our new development in Lymm.” Due for completion later this year, the McGoff Group development is one of the first of its kind in the North West and will bring young and those in later life together to form a new micro-community. When complete, it will feature a care centre, natural child-led day nursery and 45 individually designed residential apartments which benefit from an on-site concierge and the option to ask for a little extra help as and when needed.
Home takes club to pub A HERTFORDSHIRE care home took its popular ‘Gentlemen’s Lunch Club’ on the road to provide space for its male residents to come together and discuss important issues in a comfortable environment – while enjoying a tipple or two. Attended by eight residents and a staff member from Foxholes, near Hitchin, the social outing marked the first time since the lunch club was formed over a year ago that male residents were able to open up about their wellbeing during a pub outing – which proved the perfect spot for a few hours of overdue drinking and eating. Estate manager Neil Gandencha said: “Loneliness is affecting more and more of us across the UK and has had a huge impact on
our physical and mental health, particularly since the pandemic. “We’re always open to new ideas on ways to improve our residents’ quality of life and with several of our male residents openly expressing their desire to host the popular lunch club outdoors in the community for the first time, it seemed like a no-brainer. It was one of the most enjoyable days out in a long time.” Making the short trip over to the home’s local pub, The Highlander, residents got in the spirit of Mental Health Awareness Week (May 9-15) by opting to discuss varying topics from their wellbeing to hobbies and interests, as well as shared experiences with fellow male residents over a two-hour lunch.
Unlock the power of effective marketing for your care home Severe staffing shortages and falling incomes caused by the pandemic are pushing many providers to the brink of survival. Whether you are from a small independent home or a large organisation with a variety of brands, all homes and agencies have the same objective and are facing the same challenges. The best possible marketing campaign to make your business the most attractive to potential new staff and residents has never been more important, and this is where we can help. At Script we know care, backed up by more than 20 years of serving the industry through Caring UK magazine, as well as the highly successful Caring UK Awards that are now in their fifth year. Benefits of marketing to increase occupancy: • • • • •
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How to succeed as an elderly care home manager in the UK ARE you interested in becoming a care home manager? This is a role where you need to possess excellent leadership skills, tact and resourcefulness. With the help of healthcare workers under your leadership, you will assume responsibility for the safety and well-being of the residents in your home. If you would love the challenge that this type of role presents, you need to understand how to become a successful leader. You also need to be wellversed in the relevant duties and responsibilities of a care home manager. As mentioned, there are various tasks you will need to perform to ensure your home is operating efficiently. Here are just some of the duties you will be expected to fulfil: 1. Keep the finances in order Providing safe and effective care involves considerable financial investment. As a care home manager, you will need to maintain strong financial control in the following areas: n Available beds – You need to strike a careful balance and ensure your budget can accommodate the number of residents in your home. You also need to make a financial distinction between publicly funded residents and those who are paying privately. n Working hours – The available working hours of your staff will depend on your budget allocation and occupancy rate. n Agency workers – Although you can hire agency workers, this should only be a last resort during emergencies or when the home is unexpectedly short-staffed. Furthermore, make sure you offer the shifts to your employees in the home before you book any agency staff. Meanwhile, according to this article, some positions, such as healthcare support workers, do not require formal qualifications. Therefore, before making any hiring decisions, you will need to be able to evaluate a candidate’s skills and professional capabilities. 2. Ensure there is nursing cover for the home CQC regulations stipulate that nursing homes must always have nurses on the premises. As a manager, you will need to enforce this rule as it will reduce the risk of harm coming to your residents
and integrity. 3. High-end salary range: £46,000 – £75,000 Facilities that can afford to pay this type of salary often have a capacity of 50 to 80 beds and the residents will primarily be private payers. Moreover, due to the high funding, there is also an expectation that the home will provide a better customer service. This means the residents are probably looking for a highly skilled manager with many years of experience in this sector. Nursing homes can offer higher salaries compared to residential homes because they have more expensive beds. or a potential CQC breach occurring. 3. Make sure you have sufficient cover The success of the home’s daily operations will often depend on having an adequate number of qualified staff. You will be putting the residents at risk if you don’t have enough employees. 4. Implement appropriate safeguards Protecting residents from possible risks is an ongoing process. As a manager, you will need to ensure that your review of such risks is transparent to all involved parties. Also, if a problem is identified, you need to act immediately to resolve it. 5. Comply with CQC notifications and inspections Care home managers are legally required to send CQC notifications via email in standard forms to bring attention to relevant issues, such as incidents involving abuse or death. The majority of your primary responsibilities will involve ensuring that your employer complies with the CQC rules.
Do you have the requisite qualifications and experience for the role?
The Care Homes Regulation 2002 requires all care homes to have a registered manager. Contravention of this regulation can result in a fine of up to £4,000. This is one of the main reasons why care home managers are always in demand. In terms of academic qualifications, you will usually need a level five
diploma, preferably in adult care. In addition, you will need to be CQCregistered before applying for the job. In the UK, most job ads for care home managers ask for between two and five years of work experience. However, due to the shortage of candidates, some areas will accept people with less experience.
Are your annual salary expectations realistic?
The annual salary of a care home manager can range from £25,000 to £100,000. With bonus structures, this can rise to £120,000. Although the legal responsibilities of all care home managers are the same, several factors can influence the level of pay, including your skill set and the employer’s financial resources. Here is a guide based on the type and size of the care home provider: 1. Starting salary: £22,000 – £35,000 You can expect to receive these salary rates from: n Small care home providers. n Assisted living communities (30 to 60 units) n Small facilities (five to 35 beds) Homes with socially funded residents tend to offer lower salaries than those with private residents. However, if you possess specific skills, you may be able to negotiate a better package. 2. Mid-range salaries: £35,000 – £45,000 This salary range is often offered by mid-sized corporate or independent homes (30 to 50 beds). They may also provide a bonusbased occupancy rate. However, you should never let any pay structure comprise your standards, reputation
Other supervisory and administrative positions under a home manager
There are also certain lower-ranking positions that can help prepare you for the role of care home manager: n Deputy home manager – in this role, you will provide support in relation to operational duties, ranging from audits to staff interviews. n Care coordinator – as the title suggests, this position involves coordinating visiting times, budget allocation and assigning carers to service users. n Unit or care manager – for homes with more than 100 beds or with several buildings, this role often involves operational responsibility for at least 30 per cent of the residents. n Duty manager or care team leader – if the care facility requires 24/7 coverage, the duty manager will manage one of the shifts. These roles all have similar responsibilities to a care home manager but to a lesser extent.
Conclusion
The work of a care home manager is not limited to the administration of the facility or the supervision of staff. In fact, the primary duties involve ensuring that the residents are welltaken care of and safe from potential risks. Meanwhile, the government can check on the home’s commitment to the residents’ well-being through its CQC regulations. As managers need to be CQCregistered, it is also their duty to uphold the prescribed healthcare standards.
Home welcomes Dexter to provide happiness and connection RESIDENTS at a Sittingbourne care home felt the powerful connection of animal therapy when a four-legged friend visited to provide joy, comfort and mental stimulation. Pets As Therapy canine Dexter recently visited Nellsar’s Hengist Field where the long-haired working cocker spaniel used his ability to make friends in his role as a registered therapy dog.
Accompanied by his owner Teresa Abery, who is the home’s business support officer, Dexter made the journey in a bid to provide comfort, companionship and laughs for all those who wanted to benefit from interacting with the friendly canine. Home manager Neli Koleva said: “When Dexter visits the home, everyone becomes a lot happier. He’s brought so much joy and love to our
residents and has become the main talking point at the home, allowing residents and staff to reminisce about their dogs or other pets they had or have.” “The unique experience has proven to be an excellent way to bring our residents some joy. Especially beneficial is the positive impact Dexter has on those in the home who are living with dementia.
“It is lovely to see our residents smile and interact with him whilst he happily accepts a cuddle and a pat.” Dexter, whose sweet and gentle temperament makes him a family favourite at Hengist Field, recently passed his Bronze, Silver and Gold Good Citizenship Dog Scheme, which enabled the four-legged pooch to be assessed and meet the criteria to be a registered PAT Dog.
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Age is just a number for care assistant Laura, 72 BLUEBIRD Care Birmingham East and North has recently welcomed Laura Betts, a 72-year-old care assistant, to its team. Since becoming a widow four-anda-half years ago, Laura says she found herself without much to do and spent her time watching TV, shopping and “wasting money”. Following a 22-year career in the NHS at Good Hope Hospital, she knew her expertise and value lay in caring for those in need and making use of her personable skills on a daily basis. As friends and other people her own age enjoy retirement, Laura threw herself in to a recruitment and interview process with three social care agencies – earning three different job offers. Having joined in December 2021, Laura is enjoying life as a fullyfledged care assistant, responsible for multiple customers across the city. “The best memory I have is getting the position itself. Once I was told I got the job, that was it for me,” she said. “I have got some lovely clients. You don’t know what you’re going in to and they do not know what is coming into their home. It is up to me to build a rapport and trust, but once you do they are an absolute pleasure to care for. “I wasn’t doing anything with myself. I needed to get out and meet
Laura Betts people again. When I joined Bluebird Care Birmingham East and North I was immediately put at ease, and it was like I’d never left work.” Suresh Dakshinamurthy, director at Bluebird Care Birmingham East and North, added: “It is a pleasure to be able to give wonderful people like Laura the opportunity to come back to work, for as little or as often as she likes, to help customers in our local community. “Laura is very jolly, enjoys her work and always receives very good feedback from the customers she has been visiting. She has even completed her care certificate. “Laura is an inspiration, and we hope her success encourages others in a similar position to consider a career in home care.”
Operator is chosen to feature in publication NOT-for-profit care village operator and dementia specialist Belong has been chosen to feature in the official publication of the Queen’s Platinum Jubilee celebrations alongside other organisations selected for their contributions to UK society and culture in the past 70 years. Her Majesty The Queen: The Official Platinum Jubilee Pageant Commemorative Album charts the monarch’s 70-year reign through more than 250 photographs of the Queen throughout her life. Belong chief executive Martin Rix said: “We are honoured to have been asked to feature in the publication and to be a supporter of the official album of the Queen’s Platinum Jubilee Pageant. “It’s a testament to the organisation’s positive impact on
people’s lives and communities over the past decade and a half. I’m very much looking forward to seeing the finished result.” As a chronicle of years of service, the book also profiles a select number of outstanding individuals and organisations from across the country and the Commonwealth that have had an impact on life in the UK. Her Majesty The Queen: The Official Platinum Jubilee Pageant Commemorative Album will be officially launched on June 5 on The Mall in central London as part of the four-day bank holiday weekend of celebrations. A second launch event will take place later that day at Claridge’s hotel in Mayfair. The book will be available to purchase online and in shops from today (May 12).
available including a mix of loans and grants.” However, the TSA fears that laundries will miss out – again. Commercial laundries missed out totally on any government support offered to the hospitality sector during Covid because they do not directly deliver hospitality, despite being totally dependent on it (and despite hospitality being very much
dependent on commercial laundries). Similarly, in the past, energy grants have usually been limited to mainstream manufacturing industries, meaning commercial laundries have missed out. “We support any plan that helps our sector,” added David. “We have been to hell and back and really cannot face another crisis. I can see many commercial laundries literally throwing in the towel if they are not offered support this time.” Commercial laundries employ more than 24,000 staff and wash more than 50 million pieces of laundry a week, including more than 90 per cent of the NHS’ products and 95 per cent of hotel linens. Virtually all food and pharmaceutical factories outsource their washing of workwear to laundries. Without commercial laundries many parts of the UK economy would grind to a halt. The TSA is the trade association for the textile care services industry. It represents commercial laundry and textile rental businesses. Membership ranges from family-run operations through to large, multinational companies. Visit www.tsa-uk.org for more information.
Laundry industry pleads for support on energy prices JUST as commercial laundries serving the hospitality sector think they can see a light at the end of the coronavirus pandemic tunnel, they face another crisis, this time because of the massive and unprecedented rise in energy prices. The Textile Services Association is warning that if the Government ignores the industry again, and fails to offer support, then businesses will fail and the industries that rely on laundries, including hospitality, will face significant challenges. The TSA has written to the Rt Hon. Kwasi Kwarteng MP, the Secretary of State for Business, Energy and Industrial Strategy, pleading to include the commercial laundry industry in any support it may offer to energy intensive industries. CEO David Stevens said: “We are an energy intensive industry and are recognised as such, alongside areas like manufacturing, under the Climate Change Agreement. “Whilst we have worked incredibly hard to reduce consumption, you cannot operate an hygienic process without energy to wash and dry the products. “Energy represents about 10 per cent of a commercial laundry’s overhead. When energy prices are quadrupling you don’t need to be
a mathematician to work out the impact.” Several organisations and politicians are calling on the government to offer energy intensive industries support in the short term. John Reynolds, the Shadow Business Secretary, has been lobbying government, saying they should “Come out with a plan sooner rather than later, there are lots of options
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